2 Helpful Votes
Sail Date: April 2019
I chose this cruise to go visit Cuba and Key West with my husband. Carnival has found a way to nickel and dime you even when you pay for all such as drink package. No bartenders except in serenity that were eager to serve you. Anton was ... Read More
I chose this cruise to go visit Cuba and Key West with my husband. Carnival has found a way to nickel and dime you even when you pay for all such as drink package. No bartenders except in serenity that were eager to serve you. Anton was awesome and the only one to come back and keep us happy. All other bars you had to go to them and wait! Since they do automatic gratuity you get poor service. Food was ok....best thing was guys cheeseburgers. Tiny cups for water. Soda was flat that was part of my drink package. Not much entertainment during the day. Comedy shows were pretty good. One pool for whole ship. Definitely outdated even though it says remodeled in 2019. Would not recommend. Budget vacation/ budget ship! Very disappointed. We bought alcohol and was told by airport that cruise ship should have given us a bag for carrying it on plane-nope didn’t happen so we lost alcohol at security. Mel the cruise ship director was kind of rude. She didn’t have great things going on to engage cruisers. We could have visited Cuba on Tuesday and spent more time in Key West. Went on Monday to Cuba and all Museums are closed on Mondays...... Had to pay a $75/pp visa to go to Cuba. Our room attendant did a great job! Greeted us by first name every time we saw him! Asked me what I wanted done on a daily basis whether I needed more towels etc. he was always smiling!! Read Less
4 Helpful Votes
Sail Date: March 2019
Let’s start with the positives: The food presented and service for the chef dinner was wonderful. Our dinner service in the Destiny dining room by Jose and Amamaria was wonderful. The performances were excellent. ... Read More
Let’s start with the positives: The food presented and service for the chef dinner was wonderful. Our dinner service in the Destiny dining room by Jose and Amamaria was wonderful. The performances were excellent. Loved “your cruise-ship Director, Melissa” messages, she was very friendly and informative. Excursion in Cozumel “giving back” to the orphanage was outstanding!! This cruise is great for a family on a budget with young children or college students that just want to tan, drink and party. It’s an older ship and is not ideal for teenagers 13-20. Our teenagers were bored as the ship didn’t have much to keep them occupied. Also, not ideal for a couple wanting a couples elegant getaway. The endless drink packages all require you to go to the bars. The bartenders don’t like filling soda and make it inconvenient. The food stations are basically the same everyday and can get boring. Read Less
1 Helpful Vote
Sail Date: March 2019
Price was good but you get what you pay for.1000 feet of food .terrible main dining room food was inedible. The reason I gave 2 stars and not one the cabin crew was excellent clean room .institutional food at it worst burgers ... Read More
Price was good but you get what you pay for.1000 feet of food .terrible main dining room food was inedible. The reason I gave 2 stars and not one the cabin crew was excellent clean room .institutional food at it worst burgers horrendous main dining the worst pizza was raw. Could not even get a omelet for breakfast being raw the only food was watermelon Entertainment was good comedy was best ship was clean.my wife got food poison and confined on cabin for 2 days. complained in er and wanted to quarantine her for rest of trip.a joke .this ship needs a complete training on cooking and hire a new chef and sraff. Carnival ship is the most un fun ship at sea. If not for the cleaning staff this ship is a waste. Avoid it at any cost. For a first time cruise was a disaster . Took all desire to ship again Read Less
3 Helpful Votes
Sail Date: December 2018
I went on my first cruise, December of 2018, it was the Carnival Paradise out of Tampa. I highly recommend NOT taking this ship for a cruise - service was great, 90% of the crew members were terrific, but the food, OMG, in my opinion ... Read More
I went on my first cruise, December of 2018, it was the Carnival Paradise out of Tampa. I highly recommend NOT taking this ship for a cruise - service was great, 90% of the crew members were terrific, but the food, OMG, in my opinion it's low quality and not enjoyable to eat, and every meal I felt like we were just herded through the buffet area like cattle. The restaurant was a little better experience but it's mostly the same food as the buffet. Maybe when you're drunk you don't notice these things, but I'm not a drinker so I guess the food is much more important to me than to most. The ship's entertainment was very good, and getting on and off the ship was okay. Our stops were Roatan (Mohagany Bay) and Cozumel - the island of Roatan is, in my opinion, a crap hole, I've no interest in going back. I personally will never take the Paradise again, and likely will never take Carnival again. Just my two cents. Read Less
1 Helpful Vote
Sail Date: December 2018
This cruise was a far cry from the service and standards received on other Carnival Cruises. There were a lot of things that were not up to par. My list of things that fell short. 1.) Not sailing day one disappointing (missed ... Read More
This cruise was a far cry from the service and standards received on other Carnival Cruises. There were a lot of things that were not up to par. My list of things that fell short. 1.) Not sailing day one disappointing (missed going to Grand Cayman) and spent 25 hours in Cozumel 2.) Cruise director seemed absent from most events 3.) Constant sewage smell and backups this was all over the ship. Most noteable on the “suite balcony” we paid extra for 4.) Drinks were poured very weak. Powerade drinks were being counted as part of the 15 drink quota (this should be just for alcohol) 5.) On board events and activities seemed to be much less than normal ( one event going on at a time where other cruises would have 3-4 things on at a time all day)  6.) Food day one at dinner was beyond disappointing. It improved but there was never a hot meal. All cold by the time it came out this included tepid coffee served at the end of the meal. No food was cooked correctly you had to ask for a rare steak to get medium. You can tell the fries and things they included as sides were tiny portions and reused from other stations on the boat or other meals. I guess lobster is a thing of the past? Food at the Lido Deck buffet was lackluster to say the least. It felt like no care was taken in presentation and or options on the bar. The best food on the boat was Guys burger joint which is a sad that settling for a burger beat most of the dining on the ship. Good thing it’s hard to mess up a burger. Also alternative food options closing much earlier. 7.) Same comedians the entire trip. (They still we’re awesome at all shows) but seeing the same person felt like we were trying to be ok with what we were dealt. Bar and serving staff were overwhelmed with orders one server per section when everyone was trying to get drinks ( I feel like this resulted in the negative attitudes of servers and staff) 8.) Crew seemed to be overall disgruntled or not happy to be there ( not all but a lot were not pleasant to deal with ) attitudes drastically improved when we tipped large amounts. (Don’t force us to include gratuity if the staff won’t appreciate it when we don’t tip) In order to get decent service you have to tip above what you were already forced to tip. 9.) Room service after 10:00 pm is a fee and no longer free. This would be fine if you open up other late night food options on the boat other than pizza. 10.) Photo staff you can tell were on a strict quota for photos as they became almost bothersome not letting you leave after taking a couple of photos. You felt as if you were being forced into multiple photos. (Prices of photos increased as well which makes no sense since most are digital now. I refuse to buy any photos at those prices) 11.) Debarkation morning room service is no more. I used to eat in the stateroom and head down to the gangway.  All in All my group had a good time, however it was not the carnival cruise lines I had told everyone about from 4 years ago. We were avid Royal Caribbean cruisers before our first trip on Carnival. We were impressed with Carnival and started splitting our vacations with both Carnival and RCCL. I would rather pay 50-100 dollars more a head than see the standards lowered. The ship sat in port from 4pm until 5am. And then stopped in Cozumel for 24 hours. You would think with the amount of fuel that was saved by not moving the ship for 30% of the time on the boat could result in some form of refund. The itineraries that are directly to Cozumel and back are cheaper than the ones that stop in Grand Cayman as well. P.S. the mints on the pillow are gone too. People notice dumb things. Read Less
1 Helpful Vote
Sail Date: November 2018
This cruise was a gift, and it was also the first time I have ever been on a cruise. Ahead of the cruise, I decided to book one excursion and also purchase the internet plan. The cabin was quite clean, and I chose to have the room ... Read More
This cruise was a gift, and it was also the first time I have ever been on a cruise. Ahead of the cruise, I decided to book one excursion and also purchase the internet plan. The cabin was quite clean, and I chose to have the room cleaned twice a day. I was glad I did this, because I spent the majority of the cruise in my room. The first afternoon of the cruise, a family with multiple cabins checked into their room. Evidently they thought that the hallway was a perfect playground - the kids were running up and down the hallway yelling and screaming for hours. One positive aspect of the room is that it has more room than I expected, and this was on a small, inner cabin. A definite problem with the room is the amount of noise you get from the hallway. It doesn’t matter if it is children, people talking, or service staff. You might as well just leave your cabin room open. The internet plan let me keep in touch with my wife, who couldn’t make the trip. I purchased the middle internet plan for approximately $10 a day because it said it supported WhatsApp. The text feature worked, but it was impossible to use the voice feature due to the internet speed. Even though WhatsApp is advertised as being supported, most of it wasn’t functional. I should have just purchased the $4 per day value plan, which would have accomplished the same thing. Regarding the food, the sit down dinner was relatively good, and the wait staff was well trained. There were, unfortunately very limited vegetarian options. Most disappointing was tha all soups, even if they were vegetable soups, were chicken stock based. The food on the Lido deck in the casual restaurant was much less appealing. This was cafeteria style food. Fruit was okay, but not great. The lines for the buffet during lunch were acceptable, but there were long lines for breakfast. I tried the omelette station, but after waiting for a long time, I decided it wasn’t worth the effort. The easiest thing to do was to grab yogurt and a banana. Restocking of some of the selections was not done on a timely manner in some instances. The worst thing about the dining was that the tables weren’t picked up in a timely manner, and the tables were never, ever, wiped down. At no time were the tables wiped down during meals at the buffet, even after many hours of service, which is completely disgusting. I sat and had multiple cups of coffee at the outside seating, followed by breakfast, and not one time was a table cleaned. Dishes were removed by staff, and that was the extent of it. If you want any quiet on the ship, plan on staying in your room. The ship has music piped in everywhere onboard, and there is no way to escape it. The only place outside of my room to find some quiet was on the small deck in the back of the ship behind the buffet restaurant. But then you have to be prepared to deal with the never clean, sticky tables. Carnival doesn’t seem to know what type of cruise line it is trying to be. On the website, they provide dress codes for meals. There is no enforcement whatsoever. For example, for the sit down meal service, the dress code prohibits cutoff shorts, sleveless shirts, collarless shirts for men and flip flops. Probably 30% of the guests wore t shirts and I saw numerous examples of all prohibited dress wear, including someone in cutoff shorts, flip flops, and a grubby AC/DC shirt. What is the point of a dress code if you don’t enforce it? The other ridiculous thing about the sit down meal was the photographer that interrupted the meal not once, but twice to beg to take a picture. Really? So no dress code and paparazzi at dinner? How relaxing! I would never go an a cruise again. To spend six days of my life feeling like there is no way to relax, only to have a few hours in port on two of the days is just a waste of time. I tried it but it was an absolute disappointment. Read Less
4 Helpful Votes
Sail Date: October 2018
My husband and I went on this cruise for our honeymoon . The bathrooms were all very dirty and not big enough for the amount of people on the ship . There was always very long lines . The food was absolutely horrible . It was alright on ... Read More
My husband and I went on this cruise for our honeymoon . The bathrooms were all very dirty and not big enough for the amount of people on the ship . There was always very long lines . The food was absolutely horrible . It was alright on the first day , but the quality seemed to decrease day by day . The food in the nice dining rooms was even nasty . There is one tiny pool where the adults and children are expected to swim together . It’s nearlg impossible to get a drink . When you do manage to get someone to take your drink order , it takes nearly thirty minutes for them to bring it to you . They charged me and my husband $65 apiece in a gratituity that we knew nothing about . When we called , they said it was in our email . We never received an email over it . They refuse to refund the 130 dollars that they took out of our bank account . We will not be going back through them . Next time we cruise , we will be going through royal carribean . This was a horrible experience for a first cruise . The only good thing about the whole cruise was the comedy . Read Less
Sail Date: October 2018
This was my first and last cruise. Hurricane Michael made it eventful. Wind and waves came and past our 4th floor window. No communication on the happening with the weather. Stewart never introduced himself, left several notes, never ... Read More
This was my first and last cruise. Hurricane Michael made it eventful. Wind and waves came and past our 4th floor window. No communication on the happening with the weather. Stewart never introduced himself, left several notes, never turned down our beds, had to ask for clean blue towels. Beds were fixed daily. One of the main problems we had is our bathroom from day one smelt of urine. They tried to take care of the issue, but no luck. Was disappointed in the wait staff. They seemed to be unorganized, and gave us the wrong food. Food really wasn't hot, butter didn't melt in the baked potatoes. Nothing special, wanted rare Prime got med well, same with Braised Beef Tips. Desserts were great. I thought there would be dinner or night shows not just wait staff dancing. Trivia was going on daily along with Piano Bar sing along. There was a scavenger hunt the last day and just thought it should of been the first day to help you find things on the ship. Greasy burgers and soggy grilled sandwiches and pizza with no sauce, and only fresh fruits were melons...I could go on but what good would it do... Read Less
6 Helpful Votes
Sail Date: September 2018
Selected this cruise because of a group of family and friends were going; 18 people in total. I had been on the Carnival Pride in Jan 2017 and was not impressed but since so many people were going I decided to give it another try. I also ... Read More
Selected this cruise because of a group of family and friends were going; 18 people in total. I had been on the Carnival Pride in Jan 2017 and was not impressed but since so many people were going I decided to give it another try. I also cruised in Jan 2018 on the NCL Epic and my experience was the complete opposite of my Carnival experience; I loved it! The thing I noticed immediately upon boarding is how dated and tired the ship looked. It was supposed to have had a multi-million dollar refit a few months before but I did not see where they spent anywhere near that amount of money. Things noticed: 1. Carpet on interior stairs with the treads exposed that tripped many people on the stairs. 2. Metal ceiling in dining areas dented and dirty; many full of dirt and dust. 3. Stains on carpet in main walkways. 4. Incorrectly functioning elevators that would not move half the time you got on them. 5. Woodwork and railings that were gashed and gouged and instead of being repaired or replaced; were just given a fresh coat of thick paint that looked bad. Things I enjoyed: 1. The crowd and energy was amazing and the crew did a good job at getting them involved. 2. The entertainment was terrific; especially this guitar player Dariel that performed. He was excellent and my favorite part of the cruise. 3. The embarkation with the "Fast to the Fun" package was the fasted I have experienced. 4. Most bartenders were great; some average; one was downright rude. Some of the larger disappointments were: 1. Immediately upon boarding I noticed my oceanview cabin was very hot. I turned the ceiling control on the vent to max cold. Several hours later it still had not cooled off an was very hot and stuffy. Our cabin steward (who was great) even commented on how hot it was and to go talk to guest services. I had to leave the door to the cabin open to get some cool air from the hallway. I went to check out the cabins of several others in my party and all of their cabins were much cooler; as well as the hallway. After several hours of this I went to guest services to explain the situation. I was told the ship had just gotten underway and the air conditioning had just been turned on and it would take a few hours to cool down the cabin. I asked why the hallway and other cabins were so cool if that was the case and was told they could not answer that and to wait and few hours; check it again and come back if there was an issue still. Several hours later after dinner and the cabin was still as hot as it was upon boarding. I called guest services on the phone and informed them and asked them to come fix it while I was out for the evening. I come back to the cabin a couple of hours later to find the air still not fixed and a small circular fan sitting on the counter plugged in and running; aimed at the bed. All the fan was doing was blowing the hot air around. At this point I was really upset and went down to guest services to have them send a tech to fix the air. They sent someone while I was in the room that offered to take the vent cap and adjustment off altogether to try to increase flow to the cabin. I accepted and said would try it for the night. With the vent cap off and the fan running it was still to warm to sleep and ended up sweating all night. The next morning I complained to guest services again. I get a letter under my door that stated they tried to contact me about the cooling issue and had been unable to get a hold of me and asked me to come to guest services. I did again and stated it was still hot. Again there was no resolution. That night in the middle of the night the air broke all together. It was sweltering as there was no air flow at all. I again went down to guest services and complained. I was then told there was an outage that affected my cabin and they were making emergency repairs and it should be fixed in an hour. I said it had been an issue since I got on board. They said they would "do something" to make it up to me and to come back later. At no point did they offer to switch me to a different cabin. Later in the day I had a letter under the door asking me to again come to guest services. They offered me a dining room "steak selection upgrade" and a bottle of wine for the trouble. I stated the air still wasn't fixed and was told that is what they could do. I ended up giving the wine away since I don't drink it and the steak wasn't that great. I ended up not sleeping most of the cruise due to the cabin being so hot. Very poor customer service experience. 2. The debarkation process was terrible. I had purchased the "Faster to the Fun" package which entitles you to priority embarkation, tenders, customer service and debarkation. Since I had that package I had a letter under my door with instructions on what to do if you were taking you luggage off of the ship yourself. It stated to take you luggage to deck 9 lounge at the very back of the ship and wait for the ship to be cleared. My friend and I lugged 5 bags up 2 decks and all the way across the ship to the lounge. We were there 10 min when we were told to collect our bags and follow the staff. In this long line, we had to carry the 5 bags down 4 flights of stairs (no elevators) and all the way back across the ship. We actually passed our cabin on the trek back to disembark. So much for Priority service. That alone was enough to say "never again" to Carnival. 3. The food was average. The breakfast and lunch offerings were not impressive and there were not enough buffet lines to handle the crowd. Long wait times were common for food. There were staff portioning out the bacon and ham so if you wanted more than two slices; you would have to wait in the line again. The dinners in the dining room were good except for the BBQ Ribs that were terrible and I got a very under-cooked fillet. 4. The ship has one small swimming pool for almost two-thousand people. It was hot out and there was just no room in the pool which was wall-to-wall people. After a sub-par experience on the Carnival Pride and and even worse one on the Paradise; I will be sticking with NCL from now on for the simple fact that Carnival does not know what customer service is. My opinion is to pay a bit more and have a much better experience on another line. Read Less
7 Helpful Votes
Sail Date: September 2018
A wee bit wordy but a lot of info. Got off the Carnival Paradise yesterday. I’ve cruised in 8-10 Carnival ships including Europe. By far, this was the worst ship. Food was pretty bad, almost embarrassing since we had 1st time ... Read More
A wee bit wordy but a lot of info. Got off the Carnival Paradise yesterday. I’ve cruised in 8-10 Carnival ships including Europe. By far, this was the worst ship. Food was pretty bad, almost embarrassing since we had 1st time cruisers in our group. Pork chops, Mahi Mahi and steak were very chewy. Took several bites before you could actually swallow. Tough to cut even with a steak knife. I used to look forward to Lobster on formal nights but Carnival cut this out for 5-day or less cruises. Big mistake! Guys Burgers were awesome as always. My bed too was slightly lopsided so I slept on the other end. We had a choice of 1-2 cleanings a day. We chose 1. Room steward was great though we only saw him once during our entire cruise. My room was directly under the Galley. DON’T BOOK THESE ROOMS! Loud crashing/banging at all hours of the night/mornings. All our rooms (7th floor) had the same problem. We ALL had to wear ear plugs to sleep. Ship was dated and super small. Shows were mediocre. The Lead female singer needs a stronger voice. Main complaint – we made reservations for Chef’s Table before the cruise plus we booked 2 excursions thru Carnival for Cozumel. Got a Chef’s Table confirmation email for Day 1 of our cruise at 6pm. Day 1 - We ate light meals anticipating the excellent food at the Chef’s Table. Early afternoon, I called Guest Services as no one (6 adults/3 rooms) received our invitations. Supposedly we were “mistaken” and it was the next day. I told her we had the email that confirmed 9/5/18 at 6pm. I informed her we had evening plans in Cuba, we can’t go that day. She called me back and said it was the 2nd day of Cuba (9/7/18). We were leaving Cuba early that day. Day 3 - we all ate light meals again. I called that afternoon because no one received invites. They said we should get a letter soon. We FINALLY got the letters that our Chef’s Table was scheduled 9/8/18 at 6pm. What? We were supposed to be in Cozumel till 8:30pm! We weren’t getting off the ship till after 12 noon. Plus we had excursions previously booked thru Carnival bringing us back to the pier at 6:30pm, others near 8:30pm. I argued that we would get off the ship at 12-12:30pm, we have to return to the ship by 5pm, shower and be ready for Chef’s Table at 6pm! I snapped that we had booked our excursions thru Carnival and we would not return to the pier till 6:30pm, so they SHOULD have known this! I kept asking to speak to a manager and they would not transfer me. She finally said she would have a supervisor call me back. Later some guy (possibly Matri’d) called me to confirm we were cancelling. Before I could explain, he snapped at me that they were all booked for the entire cruise and practically hung up on me. Very rude guy. The same girl called me back later and said we didn’t have any excursions booked thru Carnival? What? 2 different rooms, 2 different families on 2 different computers yet our excursions “mysteriously” disappeared? Umm hmmm. Luckily we were able to rebook the same excursions. No apologies by anyone at Carnival, no call backs by any Supervisors, no attempt to make this right. Worst Carnival Ship and worst Customer Service! The 2 stars is only for Guys Hamburgers. They deserve 5 stars! Read Less
Carnival Paradise Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.5 0.0
Public Rooms 3.5 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.5 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

Find a Carnival Paradise Cruise

Email me when prices drop