49 San Francisco Cruises for the Disabled Cruise Reviews

Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class ... Read More
Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class service, wonderful and warm staff, and clean ship. Though it's an older ship, staff work hard to maintain the Grand Princess, and officers and staff were present throughout the ship 24/7. Had an excellent cabin steward and professional and wonderful dining room wait staff. Amazing trip onboard the beautiful Grand Princess! Like our waiter, Jonel Bola said, "The Grand Princess is known for #1 service out of its entire fleet of 18 vessels." The entire dining room staff was amazing and wonderful to all its dining passengers. The food was good, plenty of desserts to choose from, and staff are generous with service, extras/portions, drinks, and smiles! All staff throughout the ship were kind, courteous, warm, and provided consistent service and were very hard working. Service throughout the ship was consistent and amazing! Ship Captain, JP Bryant, was very nice and courteous and always greeted passengers pleasantly. This was a 16-day cruise! Have done shorter and longer cruises, but a 16-day is a perfect amount of time for a winter getaway! I highly recommend the beautiful Grand Princess! Others might be concerned that it's an older ship but I find it to be quaint, comfortable, has character, beautiful, has internet service, and has excellent and consistent customer service. I've sailed on the Grand 6 times and each time I've experienced consistent customer service! And, if something wasn't right, staff will work quickly and very hard to make the problem right! No complaints when I'm on the Grand! Read Less
Sail Date December 2019
This was our first cruise while we are world travelers. This cruise was beyond our expectation in every way you could imagine. An amazing organization from the start to the end with impeccable staff & all you need to enjoy in 10 ... Read More
This was our first cruise while we are world travelers. This cruise was beyond our expectation in every way you could imagine. An amazing organization from the start to the end with impeccable staff & all you need to enjoy in 10 days. From the entertainment including great shows, comedy, singers and dancers, then the fitness center with spa, hair & nail salon, relaxation, tanning on the deck, watching top movies, for food, several dining rooms & buffet with variation in taste & freshly prepared meals, & many more to keep every one happy on the cruise. The 4 Mexican ports the ship stopped were really worth visiting. Anything you needed was at your disposal with great services & front desk as your guide. The Captain was always anouncing the big events & keeping us informed of the weather & sailing condition. Thanks to the entire crew. We highly recommend the Grand Princess. Read Less
Sail Date December 2019
This was a pre Christmas cruise that we extended to Dec 28.Exploring San Francisco before and after the cruise was an added bonus.We had the amazing itineraries of Hawaiian ports and then Mexican ports back to back.The ship was so ... Read More
This was a pre Christmas cruise that we extended to Dec 28.Exploring San Francisco before and after the cruise was an added bonus.We had the amazing itineraries of Hawaiian ports and then Mexican ports back to back.The ship was so beautifully decorated for the season,embarkation and disembarkation so easy,the cabin larger than the standard.The servers were enthusiastic and gracious.The food was excellent -the steaks on the Crown Grill done to perfection.The main dining room had offerings from Curtis Stone and the Vista was a reliable and tasteful place to dine.The afternoon tea in the dining room was delightful and an elegant experience. Sabatinis the Italian Restaurant even had the best desserts.Vines had Opus One bottles of which we bought 2 as gifts. Faouzzi, the pizza chef at Alfredo's pizzeria even created his favourite pizzas for us on request.The One 5 disco had a great DJ.Many fun activities on board for everyone-trivia a favourite, hula dancing classes and lei making before reaching Hawaii pleased everyone.There was even a native show when we were docked in Hawaii. The excursion at Honolulu visiting Pearl Harbor and USS Arizona Memorial and even to explore the submarine USS Bowfin was a once in a lifetime experience. The music especially the music of piano man Liam Stewart was exceptional.He even had his own 2 performances of Elton John songs in the Vista Lounge which were well attended. A couple of hundred children joined the ship with their families on Dec 18 and their spirit brought new joy to the ship and passengers. Adam Gorst the Hotel Manager was always visible with his wit, charm, and vigilance.The first woman Head maitre'd on Princess ships- interacted constantly with everyone during the dining with warmth and interest. A great time for every passenger on a newly renovated ship with lots of history and charm! Read Less
Sail Date December 2019
I chose this cruise since it did not involve a flight for my elderly mother. Prior to the cruise I read many reviews complaining about the ship. I am not sure why the reviews are so negative. The Grand Princess is an older ship but well ... Read More
I chose this cruise since it did not involve a flight for my elderly mother. Prior to the cruise I read many reviews complaining about the ship. I am not sure why the reviews are so negative. The Grand Princess is an older ship but well maintained. I did not notice any major maintenance issues in public areas. During the cruise I ate at both specialty restaurants, the Chef's Table, Pub Lunch and Club Class Dining. I also ate at the buffet. My least favorite experience was the Club Class dining. It was included since I booked a suite. I would have been disappointed if I had paid for the experience. The tables for two were too close together and the special table side item was a pasta dish. I thought the service was better in the other portion of the dining room. The Pub Lunch was a nice free experience and the buffet selection was limited, but good quality. If I had any complaint about the food is that sometimes it was "too fancy". I would have preferred plain food cooked excellently over just good food with garnishes. Where Princess could improve is in entertainment and activities. I would personally like to see less trivia and more enrichment lectures. Also, more production shows instead of comedy/magicians. Since this is an older ship, it does not have some of the spa features like the Enclave. There was a sauna & steam room, but the door to the steam room did not always close properly. Service for the most part was outstanding. The crew went out of their way to assist my mother, who has mobility issues. The assigned room steward was efficient, although not as friendly as some. Everything we asked for in the cabin was done. It is important when booking a suite to know what you are entitled to receive, so that you can fully enjoy the benefits. I had previously visited all the ports. A port visit to Victoria was cancelled due to weather. I will probably do this itinerary again in the future with my mother and in laws and hopefully will get to see Victoria then. Next time I will pick a different time of year. The cruise was a little rocky going up the coast. Read Less
Sail Date October 2019
A TRAVEL OF REST AND RELAXATION FORGETTING ABOUT DAY TO DAY ISSUES Meeting great people and exploring alaska. Seeing the ocean and being her guest. All successes brought by this glorious ship. Not focusing in on negatives or ... Read More
A TRAVEL OF REST AND RELAXATION FORGETTING ABOUT DAY TO DAY ISSUES Meeting great people and exploring alaska. Seeing the ocean and being her guest. All successes brought by this glorious ship. Not focusing in on negatives or gotchas that can happen anywhere to anyone. Buckets of beer: groups of beer drinkers can save by ordering buckets of beer. You get four or five beers in a souvenir bucket at a per-beer cost slightly cheaper than ordering individual bottles. Despite the staterooms' slightly aged appearance, princess has kept up with necessary improvements, including the addition of flat-screen tvs and the line's signature luxury beds, which are (not) insanely comfortable and will have you sleeping like a baby gorrilla. Best Tour: https://www.myalaskatours.com Tour itinerary varies depending on the location of your ship! Each tour will include at least 3 stops in some of these famous establishments: The world famous arctic bar, home of the happy bears! The creek street cabaret, home of ketchikans amazing music scene. Bawden street brewing, utilizing local flavors to bring you amazing beers. Sourdough bar, featuring dozens of historic ketchikan photos on display. Fat stans lounge, built on the site of the old spruce mill. Thank you! Read Less
Sail Date July 2019
We started off cruising on Carnival Cruises 15 years ago. We loved Carnival, but they didn't offer cruises near our house in the San Francisco bay area. We decided to switch over to Princess for the convenience. our last 6 cruises ... Read More
We started off cruising on Carnival Cruises 15 years ago. We loved Carnival, but they didn't offer cruises near our house in the San Francisco bay area. We decided to switch over to Princess for the convenience. our last 6 cruises have been when Princess. 5 on the Grand. Each cruise on the Grand has gotten a little lower quality. This last cruise on the Grand will probably be the last. When we arrived to start the cruise we had priority boarding. We made it to the counter and discovered they had given out my wife's room card. We then had to wait until they figured out who they gave it to. we finally made it on board. we were in cabin L 235. as we opened the door we saw that the carpets were stained and the room smelled like a soured mop. There was long black hair in the bed, night stands and shower. one of the two bath towels had what looked like lip stick stains on it. the sliding door to the balcony would not shut all the way or latch. the lock on the connecting door next to us was also broken and kept opening. I had planned this cruise fro my wife's birthday. I ordered a celebration package. when I arrived at the room the only thing there was, was a couple of balloons on the door with a happy birthday sign. I received a call a short time later from the hotel staff telling me that they did not have the birthday package I ordered. That night we went to the steak house for my wife's birthday. it was the best part of the cruise. I give the steak house a 5 star rating. make reservations early. Between San Francisco and Ketchikan my sister who was next door developed a lung infection. she was treated by the medical staff. the medical staff appeared to be knowledgeable, but by the time we reached Haines my sister had to be removed from the ship and was flown Anchorage for advanced treatment. The cause of the lung infection was unknown and my sister died. FYI we had trip insurance I gave the policy to ship staff, but we were forced to pay the ship $ 4,000.00 for my sister and her daughter to leave the ship. Carry a credit card or plenty of cash. lets get back to the cruise. we were only in Ketchikan for 5 hours. we were tendered to shore. We pick up a debarkation number 1 hour before debarkation started. we sat in the waiting room for over 2 hours. We had an excursion. I went to the crew member passing out tickets and explained to her what was going on. Her response was I can't help you. if you don't make your excursion go to the excursion desk and ask for a refund. She completed her sentence with I hate this job. I found an officer who was able to find the people with my excursion a tender. We were on in port for a few hours. when we tried to go back to the ship there was a long line. I stopped counting the line at 400 waiting. it appears that the grand could not send tenders while the other cruise ships in port finished loading and leaving. The departing ship had to be out of the bay before the next ship could leave. We stood in the tender line for 2.5 hours. Lets move on and talk about the food. The dining room at best had a very limited selection. The buffet also had a very limited selection and was not good. it appeared there must have been a new cook or was just learning. We spent most nights eating hamburgers or hot dogs. Last, my family had all paid for the VIP drink package. the first couple of nights when I had extra tip money service was good. although the tip was included in the VIP package. by day three i was out of small bill for a tip. We then became invisible. at one point I stood at the bar while I was ignored. I finally asked the bar tender if I was invisible. At the time of this cruise I had already book a cruise for next year to Hawaii on the Grand. when I returned I cancelled the Hawaii cruise and i'm now working with my travel agent to find a new cruise line. Read Less
Sail Date July 2019
Pros: entertainment, food (some days), burgers, ship mouvement Cons: small cabin( please take canine higher than deck 8, foods (the other days), ice cream. Ship is old but well structured. Not as bad as some reviews say. Buffet ... Read More
Pros: entertainment, food (some days), burgers, ship mouvement Cons: small cabin( please take canine higher than deck 8, foods (the other days), ice cream. Ship is old but well structured. Not as bad as some reviews say. Buffet food some days great, some others just ok. Dining restaurants good, not so great as expected. After the short summary above here comes the story of our cruise. Cruise embarkation was excellent. No lines, no walking miles till the cruise ship. After embarkation we had the one and only unpleasant surprise; our cabine emerald (deck 8) 202, was the smallest we ever cruised (we have cruised twice with carnival, one with royal, one with Msc, one with celebrity, all balconies). Even worst, in front of our balcony there was open deck with crossing passenger, so some times we felt awkward. That was our worst experience, everything else was fine. Ship although old, was well maintained but some rust was visible to the open decks, and to the ship sides. I expected a little better food. Some days the food was excellent, some others not so... excellent but you could find what you like and be satisfied, even the "not so good " days. Finally I stand for the best part of our cruise and that was the entertainment. Plenty things to do and to see, I liked mostly the comedy magician, and all comic acts in generally. Read Less
Sail Date February 2019
I would never suggest this cruise. The sea days sucked. 1 or 2 sea days aren't bad but 4 or 5 at a stretch is too much. If your under 70 you will feel like a teenager. I have never seen more elderly people in one place at a ... Read More
I would never suggest this cruise. The sea days sucked. 1 or 2 sea days aren't bad but 4 or 5 at a stretch is too much. If your under 70 you will feel like a teenager. I have never seen more elderly people in one place at a time. 1 lounge area was nicknamed "Gods waiting room" The ship was very outdated and had very few activities like newer ships have. The service and food were great! Don't waste your money on any internet package. We bought a "streaming package" You could barely get dial up speeds. A total waste of money. Take a laptop with at least 30 good movies because you will be bored to death! Be sure to take a HDMI cable. I said that I would never do another princess cruise the last time and I haven't changed my mind. I canceled my Alaska cruise and booked on RC. Read Less
Sail Date November 2018
Sailed out of San Francisco with a couple of rough days at sea (thank you cruisecritic reviewers for the fair warning) during the first couple of days. Weather changed from chilly to nice and warm when the seas calmed. The four sea days ... Read More
Sailed out of San Francisco with a couple of rough days at sea (thank you cruisecritic reviewers for the fair warning) during the first couple of days. Weather changed from chilly to nice and warm when the seas calmed. The four sea days going over seemed long, but then a different port each day seemed pretty hectic. Thanks to Princess' miscommunications about their excursions not being wheelchair accessible, we booked all excursions through directly through Roberts (one of the Princess contractors for excursions.) The Roberts excursions were all very professional with very knowledgeable drivers. Roberts' own excursions were on vehicles separate from those used for the Princess excursions, but the company was very accommodating. On Kauai, they did not have any minibuses with wheelchair lifts available (Princess booked them all, though Princess said that the wheelchair accessible excursions had been cancelled,) so to accommodate us, Roberts sent a 54 passenger coach with a baggage compartment for the wheelchair, even though there were only 19 people booked for the excursion. The destination experts, Rowena and Brian Valdez were residents of the Big Island (and Las Vegas) and were able to provide good information about each port, and also on-board enrichment activities and entertainment. Naturalist Gloeta Massie provided mounds of information about wildlife, just as she did on our Princess cruise to Alaska two years earlier on the Grand. Additionally it seemed that Gloeta was only Princess employee, other than the room steward, that wasn't trying to sell us something at every opportunity. Princess' practice of trying to sell shoddy goods to passengers at every turn is just plain annoying, especially the poorly made merchandise that was probably rejected by Wal*Mart buyers for poor quality. Food in the Horizon Court was good for breakfast if you didn't make it to the dining room by 9AM. Only ate dinner at the buffet once, and it was horrible. The only palatable place for dinner was in the dining rooms or one of the specialty restaurants. Service was attentive in all of the food service areas, though having the waiters trying to peddle low quality wine and wine tastings got to be annoying after a while; fortunately they did eventually quit doing that. Don't understand why they don't serve the same food in the Horizon Court that they serve in the dining rooms, after all, no matter how it is presented, it is institutional food that is prepared in large quantities. Seems that Princess must be providing sales incentives (or quotas) to some of their employees, since many were creating their own sales opportunities, such as photographers charging passengers extra for photos, even though they had purchased the all-inclusive photo package, or charging people extra for digital copies of images even though the photo clearly indicates that purchase of the photo included a digital copy. Seems that there is a new sales gimmick with a mass "renewal of vows" ceremony, to sell photos and videos. The obligatory Jones Act stop in Ensenada for 4 hours was probably about 3 hours longer than it needed to be. While there is no law in Mexico that requires people with disabilities be treated equally, it was pretty disconcerting to hear that the bus drivers were refusing to board people with wheelchairs because they could make more money putting people into the seats that would have had to be raised to accommodate a wheelchair. But the trip back from Hawaii to the mainland was smoother since it was on a different route. And whomever was in charge of weather in the islands did a great job of insuring that it rained in the morning before arrival in each port. Read Less
Sail Date November 2018
Another winning itinerary leaving from our local port of San Francisco. Despite the traffic, we were able to get to the ship before 1 pm and watch a good portion of the Fleet Week air show from our balcony! What a treat to have a glass of ... Read More
Another winning itinerary leaving from our local port of San Francisco. Despite the traffic, we were able to get to the ship before 1 pm and watch a good portion of the Fleet Week air show from our balcony! What a treat to have a glass of champagne and watch remarkably skilled pilots. While we only had two full sea days, we had to be more conscientious of what we chose to do--or NOT do. We had an excellently restful week. A shorter day than we would have liked in Astoria, and it seemed even shorter in Victoria, but gorgeous weather at all four ports. The lovely long day in Seattle allowed us to take the ferry to Bainbridge Island and allow my husband to play golf for the day. Sadly, his work intervened and we stayed onboard for Vancouver, but enjoyed the sites visible from deck. For first timers on the Grand, yes, she is an older ship, but comfortable and newly updated a year ago after being in dry dock. The Grill and Sabatini's are great celebration venues, and the menus are updated from last year. This time I took the opportunity to have afternoon tea in our cabin, which allowed us to enjoy it without being rushed. It was much better than having it in the DaVinci dining room. The comedian and magician were both stellar with multiple shows. And you can choose to do a little, alot, or nothing at all. For a week long excursion this was well worth our money! Read Less
Sail Date October 2018
Easier to drive to San Francisco than fly with my husbands heavy power chair from Thousand Oaks. The ship had beautiful amenities great food, excellent service, and the shore excursions were very good. The sights of Glacier Bay and Skagway ... Read More
Easier to drive to San Francisco than fly with my husbands heavy power chair from Thousand Oaks. The ship had beautiful amenities great food, excellent service, and the shore excursions were very good. The sights of Glacier Bay and Skagway were the highlights of the trip. The train trip to White Horse Pass was invigorating.We enjoyed celebrating my birthday at the Crown Grill and our sons renewal of his vows with the officiating. Afterwards had a nice dinner at the Michelangelo’s restaurant where we had excellent waitress and waiter. I had a very good massage and facial as a birthday gift from our family. The two shows we saw were good and Bingo was fun. We met many nice people sat the Horizon Buffet where we ate many of our meals. The service was very good wherever we went. Embarkation and Disembarkation was very organized and fast, we recommend sailing on the Grand Princess a beautiful ship. Read Less
Sail Date September 2018
We had taken an Alaska cruise on Grand Princess in June and had so much fun, we decided to do it again in September. We luckily got the same suite as the June cruise. We had the same wait staff in club class dining. Getting on the ... Read More
We had taken an Alaska cruise on Grand Princess in June and had so much fun, we decided to do it again in September. We luckily got the same suite as the June cruise. We had the same wait staff in club class dining. Getting on the ship was a snap, just like in June. We were able to go to our suite right away. We had fantastic meals with the same wait staff as our June cruise. Believe it or not, our waiter Royston remembered our drink preferences at dinner. We enjoyed the new shows on the ship this cruise. A magician, a comedian and a musical dance show. It was awesome. The service is excellent. As residents of Colorado Springs, we have stayed at The Broadmoor, which is a five start/five diamond resort. The experience on the Grand Princess is equal to and in many cases better than The Broadmoor. This is an excellent vacation to take when celebrating a special occasion. This cruise was for my birthday. Could not have been better. Read Less
Sail Date September 2018
I like that I do not have to fly anywhere to go on a cruise. San Francisco Port is really attractive and makes cruising much easier but I wish they have more options, more different itineraries. Wait Staff, those providing daily ... Read More
I like that I do not have to fly anywhere to go on a cruise. San Francisco Port is really attractive and makes cruising much easier but I wish they have more options, more different itineraries. Wait Staff, those providing daily service are very friendly. Even if they work long hours, they always have the positive attitude and smiles on their faces. you can really feel the dedication they have in doing their job. Cabin is very clean, our room steward did a marvelous job on that part. Our room steward is always available, if you call him for something, he will be knocking on your door in few minutes. No long wait unlike on other cruises. Shows are very entertaining and I love the International Crews Show - which showcases the ship's very own crews talents. I wish there were more activities for seniors and handicapped people so at least they can do more aside from just listening to music or watching movie. Read Less
Sail Date July 2018
This was my fourth cruise on the Grand Princess to Alaska. This year was not my most favorite. All the staff was great! Very good atmosphere. However, our party did notice as well as other passengers that many services and fun passenger ... Read More
This was my fourth cruise on the Grand Princess to Alaska. This year was not my most favorite. All the staff was great! Very good atmosphere. However, our party did notice as well as other passengers that many services and fun passenger events were discontinued. There was a lot less staff in dining and they seemed very over worked more than usual. The food tasted different and menu options were also lacking. Not that it was awful, it just was a lot different and not as good as in past cruises on the Grand. It is very obvious Princess is making huge cutbacks on staff, food, products included in their packages but still prices are the same or more. The port disembarkation was wacky this year with a lot of waiting to get off the ship. (Disabled persons told to go to specific floor but abled walkers would go to same floor and were given priority). The comedian was excellent, clean and hilarious. The staff was very pleasant as always! The excursions were great. Make sure you check your onboard account daily to have front desk to correct any incorrect charges to your polio. Overall, Alaska is a gorgeous state to visit. I love the heat and was not too excited four years ago going on this trip. Now in my fourth year, I look forward to it. It’s relaxing, beautiful, and one of the most gorgeous states. Definitely a bucket list to do for anyone. Read Less
Sail Date July 2018
I would still be married if I took my ex-wife's advice on taking this cruise. My response always was, "why would want to be on an Hotel on water". Well, she was right, ( many times she was right, but this subject she ... Read More
I would still be married if I took my ex-wife's advice on taking this cruise. My response always was, "why would want to be on an Hotel on water". Well, she was right, ( many times she was right, but this subject she was very, very right ). It was a trip of a life time, and it won't be my last. Gained 8lbs, but every oz. was GRUB'n, Shows and Bands were top notch Staff was TOTALLY professional Excursions were like the Discovery Channel live in person And met so, so many new friends, and even have dates with new lady friends lined up at Levi Stadium through out the next season ( GO 9ers ) I am season ticket holder ( 4 seats ) Only set back was one of my excursions was cancelled due to an plane crash the day before, yet , then I realize SAFETY was first with the Staff, " how do you make safety last?, you put it first" However, next trip I will not use AAA as my agent, I fill I was over charged and not given the VETERAN on board credits, but, believe me I am TRUELLY thankful for the service the STAFF on board provided Read Less
Sail Date July 2018
To see Haines Alaska, had not been to this port. This was our 15th cruise with Princess and we're disappointed. Bottoms of elevators sagging and sometimes felt you would fall through. Many children on this cruise which we are not ... Read More
To see Haines Alaska, had not been to this port. This was our 15th cruise with Princess and we're disappointed. Bottoms of elevators sagging and sometimes felt you would fall through. Many children on this cruise which we are not used to with Princess. Could not use the heated covered pool as over run with unruly, unsupervised children running, jumping, diving,doing cannon balls and flips into the pool. Pool attendant could not control and told us he didn't want to make parents mad at him, but us being upset was ok. Asked passenger services to send someone to control and were told to use spa pool at other end of ship which is unheated and was filled with ice water. So much for our 15 cruises of loyalty. Went to Future cruises to find a cruise destination without so many children and was told to cruise between Oct and end of May, in cold weather. Food selection was not great. If you didn't like fish, salmon or sushi ...I had salad and a roll for lunch in buffet. Steak has disappeared from the "always available" choices along with chef salad from dining room menu. I know you can order anything but sometimes the translation doesn't work. Chef salad equals lettuce and tomatoes. Entertainment not varied enough. Beatles rendition Was 5 minutes in piazza and Tony Delany was everywhere. Princess makes and posts rules they don't enforce. Formal night people came to dining room in flip flops, tights, t shirts and men in bathing suits and we're not turned away. I am from an older generation which respects others and the rules set out to be followed. Kids screaming to outscream each other running around without a care and little ones roaming the ship by themselves did not make for an enjoyable time. Best of all was being stranded on the dock in Ketchican for 2 1/2 hours with no tenders running and Princess staff avoiding everyone and no explanation. I called princess head office and told them to at least pass out water it was 75 out. It took another hour for water to appear. As compensation everyone was offered a free drink, wow. Everyone does not drink and I don't think the kids do either. Not well thought out. Haines, the reason we went. Tour was unorganized. Wondered on dock for 1/2 hour before we found tour bus. Everyone's sticker from ship said Group 1. Tour itself BAD. 2 eagles that did nothing but squawk. Canning factory..Should not be part of tour without major changes. Excursions in other parts were great. Read Less
Sail Date June 2018
This was our third inside passage cruise from San Francisco on Princess. We were not expecting such rough weather on the Pacific going to Juneau, but once on the inside passage it was smooth sailing and all of our port destinations were ... Read More
This was our third inside passage cruise from San Francisco on Princess. We were not expecting such rough weather on the Pacific going to Juneau, but once on the inside passage it was smooth sailing and all of our port destinations were fantastic. The ships crew were great and met our every need. Due to bad seas, food was not a high priority. The menu in our dinning room seemed to repeat almost daily for lunch and dinner with only a few new additional items. It would have been nice to have a lighter menu for those with not so settled stomachs. Our port visits were great but somewhat rushed. We were on excursions at two ports and had little time to explore the town we were in. I am not sure if this was done by design to get you to come back. Maybe this is why it is our third time to Alaska. Read Less
Sail Date June 2018
The entertainment was excellent! We were a large family, 4 adults and 5 children. Two 11 year olds, two 14 year olds and a 15 year old. It was our bucket list to take the whole family on an Alaskan cruise out of San Francisco. Best ... Read More
The entertainment was excellent! We were a large family, 4 adults and 5 children. Two 11 year olds, two 14 year olds and a 15 year old. It was our bucket list to take the whole family on an Alaskan cruise out of San Francisco. Best decision ever. The older boys were not interested in the teen room. Instead, they chose to play mini golf and basketball. Our fourteen year old granddaughter is in a wheelchair and she enjoyed the activities offered in the teen center. Plenty of room for the wheelchair to move around. On the day at the glaciers, she was the only one in the center. Staff member, Monica, bundled her up and took her out to enjoy the sights. The weather was perfect. Our only disappointment is we were told before the cruise that she would be able to go down with the 11 year old brother and cousin to do crafts and games. Unfortunately, the staff on this cruise did not allow, so many times she was the only kid in the teen center. The younger children enjoyed the Kid's Club. The highlight was the pajama party. In the morning at breakfast they would be excited about the activities being offered in Children's club. Dinner was a highlight in the Michelangelo dining room. Richie and Zana encouraged the children to try new foods without wasting food. Who would have guessed 3 out of 5 children love escargot. The entertainment in the Princess Theater was amazing. I personally enjoyed the cruise entertainment staff, playing games and dancing. Read Less
Sail Date May 2018
Wanted to go to Hawaii without the long flight. I travel with a wheelchair. Princess gets it right when it comes to access on board for most activities. The room was basically good, the staff helping to leave and enter the ship ... Read More
Wanted to go to Hawaii without the long flight. I travel with a wheelchair. Princess gets it right when it comes to access on board for most activities. The room was basically good, the staff helping to leave and enter the ship were outstanding when handing my wheelchair. Swimming pools are not accessible to a person who cannot walk up stairs. Not a single pool on the ship had a ramp access. If this is clear in the online ship description I certainly missed it. There were very few accessible excursions. The port with the most accessible excursions was Maui, which is a tender port that does not allow wheelchair users. Go figure. We did take the excursion to the Luau in Honolulu. The food was good and the entertainment outstanding. We booked pre-cruise days at the Westin St Francis through Princess. There was a helpful Princess representative there each day who made sure things were going well and made sure we had a lift taxi to the port. However, the Grand Princess is no longer so grand. She looks a little worn. The activities on sea days were not so alluring. The ship seemed crowded with lots of people roaming with nothing to do. Music in public areas was often poor, with sighs of relief when they stopped. One group had a female singer who could not stay with the band. Food ranged from excellent to mediocre. On a last sea day we had 'American Food' which was basically leftovers from previous meals. I guess that is American! The staff were helpful and efficient. Many had very limited English skills, leading to some amusing misunderstandings. We liked the trip. We probably would not go on Grand Princess again unless it was a very intriguing itinerary. Read Less
Sail Date February 2018
This was our second experience with the Grand. Our first was an Alaskan cruise in 2016. We were very pleased with our first experience on the Grand. Attention to service, quality of service and food was all superb. Our experience ... Read More
This was our second experience with the Grand. Our first was an Alaskan cruise in 2016. We were very pleased with our first experience on the Grand. Attention to service, quality of service and food was all superb. Our experience with this cruise was a little disappointing. The service level crew members seemed to be less knowledgeable, less attentive, and more prone to make up answers or outright lie if they weren't sure. Incorrect orders were served quite a few times in the dining room, and on one occasion an entire course (salad/soup) was omitted and they tried to offer to bring it in the middle of the entree course. Entertainment in the Princess Theater was top notch and it was packed to capacity for the early show every night, including the very first night. It was readily apparent that Princess had invested some money into production shows. Even the nights that featured comedians had the house packed. Their lounge shows in the Vista lounge at the aft section also had some good shows, though they also had their share of mediocre shows. We used more Princess excursions this time than we normally do and they were, of course, more expensive, than the same tours off the ship. The one disappointment was in Mazatlan where an "all day" tour that was supposed to be 9 hours turned out to be a 3.5 hour bus tour where we were dumped at a hotel for a less than appetizing lunch and show, and then provided cab transportation back to the ship at our leisure. Most disappointing was our experience in Cabo as a tender port. My spouse is in a foldable motorized wheel chair. There was no problem disembarking the ship to the Princess tender to go ashore. On the return trip though, a thunderstorm broke out and we were denied boarding on return trip because the Princess personnel said that the ramp was wet and may be dangerous to go down. So the left us standing in the middle of this thunderstorm without shelter. After about 15 minutes of this my wife decided it was enough and told them that she was going down that ramp with or without their assistance (the metal grids on the ramp did an excellent job gripping the tires on the wheelchair.) However at this point, the Princess lifeboat had left and we were left with using one of the Mexican contractors that do tendering. The contractor boat refused to allow the wheelchair on board because two healthy young men in their 20's said it was too heavy for them to lift (about 65-70lbs). So, I, being close to 70, just folded up the chair and picked it up to put on board the boat (!) Needless to say we were totally soaked from head to two with waterlogged shoes by the time we got back to the Grand (of course the rain stopped and the sun came out just as we got to the ship.) As others on this cruise have mentioned, we encountered some rough seas on the northerly return from Cabo. The captain had announced that he would be changing the route a bit and varying the cruising speed to minimize the disturbance to the passengers; he did a superb job and there was minimal disruption (unless one looked out the window and saw how rough the seas actually were. As seems to be the course for all Princess cruises, they are trying to sell you something everytime you turn around. But it appears than many of the more experienced Princess cruisers are familiar enough with this practice to just ignore it, and we're getting to be less attentive to their pitches, though it is still kind of annoying, especially when they are trying to sell second-rate trash most of the time. If it were quality merchandise it might be a little different. Read Less
Sail Date December 2017
We have been on the Grand a number of times now and we feel she is still a fine ship. The captain is excellent and has a sense of humor. This carries thru to all his staff, they too, are a happy bunch! I use a wheelchair to help with on ... Read More
We have been on the Grand a number of times now and we feel she is still a fine ship. The captain is excellent and has a sense of humor. This carries thru to all his staff, they too, are a happy bunch! I use a wheelchair to help with on and off...the folks that help me are happy to do so. Since I have problems walking long distances, we did not take any shore excursions this time...but most of the ones that we have taken in the past have been well worth the time and expense. We come back with a "casino tan" so can't talk about the shows, but all that we talked to enjoyed them. The food and drinks are exceptional, truly amazing when you consider the number of meals served each day. If you do run into something that you feel is prepared wrong, or you just don't like it, the staff is always ready to bring you another or a different selection. We like sailing out of San Francisco. Normally we arrive a couple of days prior to embarkation and visit some of our favorite areas and restaurants each cruise. Since we live in a snow area, this 10 day cruise if perfect for us in the wintertime. We will be taking the Hawaii voyage just after the first of the year, again a warm destination. We certainly would recommend this cruise and all that leave from San Francisco. Happy sailing everyone. Read Less
Sail Date November 2017
Noordam 82318 tons 918 cabins Last Drydock 2018 9/28/2017 Room 6090 The Good Our room was in a great location! Only a few rooms aft of the midship elevator. We had two panoramic midship elevators on either side, ... Read More
Noordam 82318 tons 918 cabins Last Drydock 2018 9/28/2017 Room 6090 The Good Our room was in a great location! Only a few rooms aft of the midship elevator. We had two panoramic midship elevators on either side, and also some central midship elevators. We had the pilot boat arrive right under us. We also got to see the Sydney Opera House from our balcony as we arrived into Sydney. On the other hand, we had a crane sitting right outside our window in one of the Fiji stops. Signature Suites come with some nice square footage (280 square feet of room and 100 square feet of balcony). If we’re going to be on a long cruise, we want some elbow room! They’re wide enough that one of us didn’t have to back up if we met at the foot of the bed on the way to the bathroom. For those with mobility problems, this is key. We had a tub/shower with a separate shower and two sinks. The bathroom was also wide enough that one could move past someone standing at the close sink to the other sink. We had a European and American outlet at the desk, and also the vanity. Since we have an international adapter sets for Kindle and iPad, we were able to utilize all the plugs. Great cabin steward! On embarkation day, we give them a written list of preferences to break the ice with them. We about two weeks in, we put him in our top five of a lot of cruises, and later in the cruise we moved him to the top three. We never returned to a dirty room in 38-days. We did leave the “Make Up Room” lock holder when we left for Breakfast and Dinner. Dining - MDR. Another excellent experience. We give the waiter, assistant waiter and boss with a list of preferences to make it easier for them. We had the same team for the entire 38-day voyage. We ate in the MDR. I don’t think we missed an evening. Our assistant waiter served us coffee with HEATED cups! Our waiter managed my allergy seamlessly. He would bring the next day’s menu with the dessert and say “take your time.” Lectures - The lectures San Francisco to Sydney were fabulous. The container lecture was the most interesting lecture of the batch for me. Especially when we got to the Pacific Islands, and saw all container ports. We wished they’d been able to continue the lectures after Sydney. Pinnacle Grill - Lunch - Really great service! We had the same waiter the five or six times we visited. I loved the chocolate dessert with caramel popcorn! Ocean Bar - Great Waitress! Again, one of the top waitresses we’ve had! We met each sea day at the Crow’s Nest for Knitting, Crochet, and Stitching. Our group numbered over 20, and we had a great time sharing stories, suggestions for upcoming ports. (One member planned to do all the Lord of the Rings Shore Excursions.) After Sydney, one of the bartenders visited daily for drink orders. All cargo ports in the Pacific Islands and New Zealand, so no Wifi. All Kiwi (New Zealand citizens) needed a permit to enter their ports. Security entered the bus and checked all ship cards and identification cards. Before we could leave the ship, they played a recording of forbidden items in New Zealand: no food, honey, wood, of any kind, etc. Only commercial bottled water. Once or twice the cruise director told us only unopened bottled water. In Napier they had a band playing in port when we returned from our EXC tour. Bus drivers must take a driving test every year, and we were happy to learn that they must exit the bus and stand next to the door to help tourists if needed. EXC Tours - Each Guide was very knowledgeable and made our tours memorable. . Clean Windows on the Buses. Nice grab bars to help climb those really tall steps to onto the bus. Good lectures by the guides. Great buses with nice long seatbelts in Sydney and Melbourne. Mentioned the super high bus steps (Tasmania’s bus step came up to a couple inches below my knee), to the EXC staff must have mentioned this to the tour groups, because the bus drivers started providing step stools. Also, noticed the bus drivers started driving the buses right up to the gangplank in New Zealand. Fabulous guide in Hobart Wildlife and Waterways. This lady is finishing her PhD in Tanmania History. Best tour guide of the trip! Napier - Sheep Sheering & Scones Mountain Ride! Great guide and great bus. This bus had comfortable seats, a screen at the front showing a live view of the road ahead. With strict food rules in New Zealand, it’s a good idea to book an excursion with a snack or meal included. This guide trained the others to drive up the mountain road. “Ice Cream Sample” was much larger than expected, I think those 4 ounce single servings at our grocery store were smaller! It would have been much better to stagger the two busloads. At the sheep sheering and afternoon tea, since both were at the same location, have one bus doing the tea while the other did the inside part of the sheep sheering, then switch. Very crowded store at the sheep shearing stop. Wellington - Guide’s coffee recommendation was SO true. Very strong coffee but not bitter. We’re so glad he suggested it, but it’s taking a long time to get used to American Coffee. Wellington has some very interesting rules for bus drivers. He pulled down a narrow street, and the cars had to make room for him by either backing up or going over curbs. The Needs Improvement One of the elevators was down for four straight days. Cruise Director did not schedule our Knitting, Crochet and Stitching group in the daily program, but it may not have been his fault. We heard this decision came from corporate. He seemed glad we found each other. At the collector’s cruise lecture, he read word for word from the handout. At the end of the presentation, he declined to answer a question about a possible conflict with a EXC tour and muster drill, and walked back stage. EXC Tours I had sent an email to headquarters about my disappointment with the way they organize the shore excursions, but so far no answer. The tours need to be staggered so only one bus load at a time at each stop. Some of the tours were to crowded, I didn’t want to shop the local stores. With a few exceptions, too rushed, not enough time at each stop, too crowded. Each bus seemed to have something wrong: A/C blowing very warm air, middle bus door didn’t open, etc. When we have a 15-minute stop, and it takes five minutes to load and unload the bus, there’s not much time left for viewing the sights. Cancellation policy now 48 hours. EXC employee worked at the desk and in the Vista Lounge with some type of upper respiratory infection. She tried to announce shore excursions on port days while she had no voice. A few days later, we both came down with upper respiratory infections too. Some EXC tours had meeting times at 11 am, but the Lido opened at 11:30 am. Also, no food stalls just off the ship in port. With strict food rules in New Zealand, I wish they’d have at least a snack on all tours offered. Tauranga - Yes, it goes in the “bad” section. We’re not planning on booking any more EXC tours in Tauranga. Our bus had very uncomfortable seats, no head rests, no seatbelts. Front seats foot area was so narrow, a man next to us couldn’t put his foot all the way down. It had a ramp down the center aisle to a step, and I saw several people fall. Also, the bus had backward facing seats. The tour guide sat in an open seat for a few minutes, then stood back up and spent the rest of the four hour tour standing at the front of the bus. We almost quit the tour at the first stop and took a taxi back to the ship. Did you make the sale? Yes, we got a couple more Future Cruise Deposits Read Less
Sail Date September 2017
We sailed for 18 days from San Francisco to New York via the Panama Canal. Prior to the cruise we had a one day tour of Muir Woods and Sonoma, with lunch in Sonoma City - a lovely small town. Embarkation and disembarkation were the ... Read More
We sailed for 18 days from San Francisco to New York via the Panama Canal. Prior to the cruise we had a one day tour of Muir Woods and Sonoma, with lunch in Sonoma City - a lovely small town. Embarkation and disembarkation were the only disappointments, and Regent is not at fault. The 3rd party handler in San Francisco failed to provide transportation to the ship for the majority of passengers. And the New York Cruise Terminal made a two day mess of disembarkation, resulting in some passengers missing their scheduled tour of New York City. Clarifications: The ship was partially refurbished in 2014 - the lounges and dining rooms and other public areas were re-done and are very nice. The cabins and cabin hallways are tired but cabins are still comfortable. The ship will go through a complete refurbishment in 2018. Very clean ship, crew very friendly, good service. Food: Lots of food available. Much is high quality sourcing - fantastic lamb from new Zealand, milk fed veal, shrimp. Excellent bread in the formal dining rooms. Authentic spaghetti carbonara and huge delicious portion of veal schnitzel at Stelli Mari restaurant. Restaurants: In past reviews people complained about the slow service in Compass Rose. We only experienced that once and we ate their several times. Cabin: Loved the walk in shower with large rainshower head. Captain Updates: Gave us detailed updates at noon each day. Gym: Excellent high quality equipment. Fitness Manager rather pushy re trying to up sell. Self Serve Laundry: A great feature on each cabin floor. Swimming Pool: I only used it once as there are no steps going down into the pool suitable for people with mobility issues. The top step in the ladders are too far apart for my legs to reach to the deck. This problem has been resolved in the new Explorer ship. I used the jacuzzis instead. Service: I thought service was good. I'm not a smoker but my travel partner is. Smoking is limited to 3 areas of the ship. Some smokers didn't think the service re appetizers and drinks was as good as it could be. Favorite Parts of the Ship: The 11th floor covered terrace at the back of the ship for breakfast, lunch and dinner. The Observation Lounge and Horizon Lounge when going through the Panama Canal and during a hurricane. Size of Ship: Perfect for accommodating around 700 passengers and 400 crew. The ship never felt crowded. Ports and Excursions: This is hurricane season with hot humid weather. Be prepared for this if you go in September. Due to bad weather we could not dock in Acapulco or Nassau. This is not the fault of the cruise line.Highlights included: Pura Vida private garden tour in Costa Rica, Cartagena Colombia Old and New Town tour (Cartagena is a hidden gem - spectacularly beautiful), post dis-embarkation tour of New York City (911 memorial is outstanding). Age Profile: Suitable for 55+. Average age likely 70-90+. Large number of people with mobility problems - may be a challenge in rough weather. Not suitable for children. Would I go again? Yes Strong Recommendation: Please do not wait until after the cruise to voice your complaints. Bring them up immediately to the crew so they can do their best to accommodate your requests. Be specific re your complaints. This cruise line is really trying to make this a memorable experience for you. Read Less
Sail Date September 2017
After my husband had a major heart attack, we decided once he was well enough to start on his bucket list. His big item was a cruise to Alaska. We wanted to go for more than 7 days and looked at Princess because they were significantly ... Read More
After my husband had a major heart attack, we decided once he was well enough to start on his bucket list. His big item was a cruise to Alaska. We wanted to go for more than 7 days and looked at Princess because they were significantly less expensive than some competitors. Bad decision! I guess you get what you pay for! We booked our excursions through Princess and included a night before and after the cruise dates in their affiliated hotels (International Mark Hopkins and the Westin).We flew into San Francisco and the Princess representative had our name wrong looking for us in baggage claim. That was not a big deal but it went down hill from there! We had filled out all the handicapped accessibility paperwork and Princess Cruises KNEW we were coming with medical supplies such as insulin, insulin pump supplies, CPAP machine and such. We had two suitcases each plus our medical supplies and hubby's walker. The Princess rep said "Is all THIS your's?".......YES! They knew we would not fit in a Toyota Prius so tried to find a minivan or SUV taxi to take us to our hotel. It took about 45 minutes after baggage claim to finally get a taxi to take us to the hotel. Get to the hotel and read the instructions another time to make sure we followed them for the morning pick up of our bags. The following morning, no porter came to the room during the time the instructions said to have the bags ready. I headed downstairs to the lobby to find a Princess representative. They had one and she was not the most friendly person and curtly told me that "There are only 4 of you and the porter will be up later to get the bags." Once the porter did come, we went to the lobby and stood around waiting, and waiting, and waiting. Eventually, the tour bus came to take us to the pier. Just as we are boarding the bus, the Princess rep tells the group that we will need our documents out and will go through a TSA type screening to get onboard the ship. Well.....had we known that ahead of time, I would not have packed the items of medical equipment that could not be xrayed in our baggage! I had to search through our bags to find it because I had take it out of our carry on luggage thinking we were done with TSA screenings until we were flying home after the cruise was over. Once at the pier, you were on your own and basically went through the embarkation and clearing process like cattle in the stockade! Finally got onboard and thought okay......from here it should be better! NOPE........first thing was a muster drill. Princess had their crew block the elevators so you could not use them in the muster drill to get to your muster location. OK, I understand you would not normally want to use an elevator in an emergency, BUT..........just exactly HOW is a handicapped person supposed to get down four (4) decks if they are wheelchair bound? We could make it with hubby's cane but there were passengers in wheelchairs, on oxygen, on electric scooters that could not have done it! After the mandatory muster was done, the crew members that blocked the elevators were gone and it was a free for all in trying to get an elevator to take you back UP the four decks. Those same passengers in wheelchairs, scooters and on oxygen were not afforded priority to the elevators. I guess in a real emergency, they would have drowned! Stateroom was cold. Thermostat put out cold air no matter what setting you put it on. The floor from the bathroom towards the bed was often wet so the seal between these two rooms is not sufficient to keep shower water from running to the carpeted bedroom. Dining......We had signed up for anytime dining. Any time you went to get to the buffet dining area, you had to travel through an exposed area and wet decks to get to the dining hall. There, it was so cold, most passengers kept their coats and scarves on or shivered through their meal. The food was mediocre at best in the buffet. Several times, the buffet was closed down to only one side so you had long lines to get to the food. The food in the Michelangelo Restaurant was good. We had reservations for one other night a specialty dining and it was good but even though the restaurant was empty, the staff would not seat us until exactly at the hour of our reservations. We hate to be late and had arrived about 30 minutes ahead of time. I could understand it if it was a busy night and they were already full but the place was virtually empty of passengers! Excursions.....The disembarkation in Juneau was a nightmare! Passengers with handicaps had to travel down a gangway that was at a much too steep angle! The Security personnel walked backwards in front of the passenger's walker or wheelchair to keep it from falling or going down the gangway and toppling the passenger on their faces but it was entirely too steep and dangerous! Once on the pier, their was no instruction on how to meet up with your excursion transport. This may not be the fault of the cruise line but they have the power to tell the port authority or town council that they need to provide better service to the many passengers the cruise line brings to their town. There was very limited covered area for being out of the bad weather....again, the town council could be made aware and fix this if the cruise line wished to be proactive. Skagway was a much smoother disembarkation and experience. The experience going through Glacier Bay was nice and the scenery shots were fabulous! The stop in Ketchikan was short but pleasant for our excursions.....HOWEVER, those same handicapped passengers were left to hike about a mile from the lumberjack show to the pier in a very short time to be back in time to get on the transport to the ship. Not easy for someone who is handicapped. We had misheard our meeting time for our bus to return from our excursion in Victoria, British Columbia. It was our fault and we accept full responsibility for it. As soon as we discovered we had been left behind, we contacted the appropriate personnel and got a taxi to get us back to the ship. We had been told that the booking through Princess for excursions meant you would not be left behind. We were told we would not make it back in time and the captain would sail promptly on time. The taxi driver did his level best and wove in and out of traffic trying to get us back to the ship as fast as possible. We were being constantly called by the ship and asked how far out are you? How in the **ll would we know!? We did not live in Victoria, British Columbia! They were more concerned that we had our American passports than the fact we were doing everything possible to get back as quickly as possible. Yes, it was our fault that this situation existed, but we were told we would be about 5-7 minutes late getting back to the ship. It's a mighty big ocean out there and you cannot tell me the captain could not make up 5-7 minutes! Pilots do it all the time! I even pleaded that they tell the captain that my husband was an insulin dependent diabetic and open heart surgery recovery patient and our insulin was in our stateroom! He continued to say he was sailing promptly on time! I did have a little insulin with me but this callus and cold attitude was absolutely insane! We were not asking for 20-30 minutes......just 5-7 minutes! Will we cruise again.......probably not. Would we recommend Princess Cruiseline.......ABSOLUTELY NOT!!!!!! Read Less
Sail Date September 2017
Sailed on this cruise for work and for a celebration. Great cruise, friendly staff, nice amenities, really enjoyed the ship! You can tell ship has recently come out of soft drydock-LOVE the new beds!! The carpeting was updates and very ... Read More
Sailed on this cruise for work and for a celebration. Great cruise, friendly staff, nice amenities, really enjoyed the ship! You can tell ship has recently come out of soft drydock-LOVE the new beds!! The carpeting was updates and very pretty-and the ship's lounges, restaurants, etc were very pretty. Lots of neat onboard activities like iPhone/iPad classes, dance classes, and an onboard naturalist to teach about where we were headed and the wildlife-this was a really nice addition to the cruise. Only "negative" would be the elevators, mainly mid elevators...as they were super slow most of the time. We turned this into a positive and took stairs many times (so we got our workout in :-). Not enough to complain about, it was just annoying at times, but really not big deal. Would take this ship and do this itinerary again. Really enjoyed the experience!! Sailing under the GG Bridge was an extra treat! The itinerary for this cruise was alot of fun-enjoyed seeing the sights of Alaska and Canada. Only detriment would be not enough time in Victoria, but know we needed time to get home. Read Less
Sail Date July 2017

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