195 Royal Caribbean Navigator of the Seas Cruise Reviews

Decided to take a cruise all by my lonesome and got a great last minute deal. I'm normally a NCL cruiser. I stayed at the Hyatt Place in Ft. Lauderdale. Nice hotel and offered a complementary shuttle from the airport, and a $10 ... Read More
Decided to take a cruise all by my lonesome and got a great last minute deal. I'm normally a NCL cruiser. I stayed at the Hyatt Place in Ft. Lauderdale. Nice hotel and offered a complementary shuttle from the airport, and a $10 shuttle to the Port. Even though the email said to arrive by 2pm, I arrived around noon, and initial check in was a breeze. However, while sitting in the holding area to board the ship, power went out. We sat in the dark for awhile but by 1:30 or so we were allowed to board. Unfortunately, passengers who arrived later than me, had to wait hours to board due to the power outage. I thought the ship itself was nice and easy to navigate. I enjoyed the sushi in the Japanese restaurant, and the meals in the main dining room were all pretty tasty. The waitstaff were excellent. Windjammers was just OK. I could always find something to eat there that was pretty good. But I can't say anything was outstanding. I had a balcony stateroom and it was quite nice. I thought it had plenty of shelving and storage. The bed was a little hard. My room was clean and I obligatory towel animals were cute. Cozamel was beautiful. Took a nice excursion tour of the island. Once thing I noticed was the lack of engagement with the crew. For instance there was a meet and greet for other solo travelers on the daily agenda. I attended expecting someone from the ship's social director staff to be there to kind of coordinate, however no ship staff were there. The 10-12 of us who showed up basically figured it out on our own. The staff I did encounter were generally friendly and helpful, I just didn't encounter that many of them. And when I did they were trying to hawk goods, like beverage packages or wine tastings. I did get the beverage package, and made sure I got my money's worth :). The bar tenders at the R bar were excellent and made some really creative cocktails. I attended a little bit of the broadway style show. It just wasn't to my taste. I did enjoy the Ice Show a great deal I also ordered the wi-fi service as I needed to maintain contact with home. It worked OK the second day (although slow), but by the 3rd day it did not work at all. I went to customer service and stood in line for about 45 minutes. I was told they would credit my account for the day. However, when I got my final bill on the last day, my account had not been credited. The customer service line at the point was too long to deal with, so I called customer service a few days later and the helpful CSR credited my account. Disembarkation was another disaster. I had an 8:30 disembarkation time, and had previously been told by staff that the disembarkation process would take approximately 45 minutes. I stood in various lines for 2 hours. When RC staff were asked why is the line so slow, they had no answers. They were not helpful at all. Finally after realizing there was probably another hour of line to go, I got the attention of a port agent and told her I had a 12:30 flight and was afraid I might miss it. She pulled me from the line and took me to the front where it took all of 1 minute to complete disembarkation. It looked like there were only 4-5 port agents working. So I'm not sure if the issue was the port authority or RC. But RC really did little to let people know what was going on. Read Less
Sail Date November 2015
Up front I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board the NOS and more importantly RCCL failure to step in and address the issue. The power was out in the ... Read More
Up front I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board the NOS and more importantly RCCL failure to step in and address the issue. The power was out in the terminal and I get it is not RCCL's fault but their failure to even minimally deal with the plight of thousands of their passengers stuck outside the terminal on a very hot day was inexcusable. There was no back up plan to get their passengers on board with the average board time being 3-4 hours and about 7 hour to board all the passengers. After obtaining our seapass, the first three RCCL employees we actually encountered were interested in selling us photographs, beverage packages and spa services. Not one person was at the entry to the ship to say hello, offer a cold drink or even offer the slighest of apologies for the delay. The only time anyone spoke to the issue was when the cruise director commented over the airways that the boat drill and leaving the port would be delayed due to the terminal issues. The boarding process was so bad and RCCL response so inadequate that it lingered for us througout the entire cruise making this cruise the worst we ever were on. Unfortunately, it did not end once we did enter the ship. Upon entering our room, we immediately ran into the foul smell (you guess). I will say that we went to guest services and it was addressed quickly and was not an issue the rest of the cruise. As to the Navigator itself, it was nothing more than okay to us, yes the ship has been updated in some of the common areas but those areas that were not are showing it's age, including our stateroom. The MDR food was fine, with our MDR waiters being the best part of the cruise. On the other hand, the buffet was the worst ever on any cruise we have taken. From breakfast to lunch and dinner the food selection was limited, virtually unchanged everyday, lukewarm with many dishes visually unappealing. We actually enjoy the buffet experience while cruising but this one was rock bottom. BTW, ditto for the food in the promenade cafe. As to the entertainment it was average, with the shows in the theatre bordering on amateur hour. It is clear to us that that the overall cruise experience depends on the level of ship you are on. Having been on the Oasis, Allure and the NCL Getaway all in the past 3 years the level of service offered, the quality and variety of food offerings and the varied and more professional entertainment experience was dramatically different than that on the NOS. As a result of this experience going forward if we return to RCCL it is either the Quantam or Oasis class. We have been on the NCL Getaway twice in the last year and likely will go on the Escape next. We actually consider the Getaway to be the best cruise we have been on and was the best value to boot. The final fitting end to our Navigator experience was that departure started for those wanting to carry off their luggage at 6:00am which we took part in. Only issue is the the terminal apparantly does not open till 7:00am. Around 6:50am I happened to see several customs officers walking and sipping coffee on their way into the terminal. Around 7:15am and 1:15 minutes after announced departure time we were allowed to disembark. Next time maybe the ship should coordinate with the port what time they actually open for business. I would talk about the upcharge restaurants and tours but I refused to spend anything more than the minimum on this cruise. We are a cruise short of Diamond status but were so taken back by our experience that it will likely be a long time before we return. Read Less
Sail Date November 2015
Please understand we love cruising and couldn't wait for our first time on Royal Caribbean but we just want people to be warned to set your expectations low!! Pros-- Cozumel always awesome with the beautiful water and great people ... Read More
Please understand we love cruising and couldn't wait for our first time on Royal Caribbean but we just want people to be warned to set your expectations low!! Pros-- Cozumel always awesome with the beautiful water and great people Belize ok but if we don't go back no big deal Roatan awesome our first time there and Maya Key was amazing The comedy show of Alfred and Seymour were hilarious Cons-- notice that none of the pros were related to the ship other than the comedy show, where to start, well it smelled like mildew on the 8th floor (we warned you) the windjammer food is nearly inedible, the biscuits for breakfast can double as hockey pucks, the eggs were obviously instant eggs and not real, the dinner is below Golden Corral or Furrs, and the worst part is the windjammer closed at 9!!! The main dining room really the only good option was the lobster one night, the rest of the nights were average to below average at best, and the portions are pathetic. Don't complain about the food or you will be asked if you have tried the pay options of Chops or Sabor, which we didn't book the cruise so that we could pay addl money for food we should be getting served in the main dining room. Also if you have been on Carnival and had the luxury of Guys Burger joint you don't get that on RC no you get to pay for a burger at Johnny Rockets which was unfortunately the best meal we had. Next up is the pool area, the best seats that are facing the pool are reserved for suite holders so if you aren't in a suite (99% of the people) you will get to try to find one of the seats that don't face the TV screen or the action, and as for the TV screen don't worry it is all commercials for royal Caribbean and the bigger ships that are "better" than the one you paid for. The promenade that they are so proud of is a waste of space, Also PLEASE stop trying to get me to buy tanzanite I don't care!!!!! I could go on but you probably stopped reading anyway, to make a long story short (too late) we will NEVER cruise RC again not worth it! Read Less
Sail Date August 2015
Ship looks great inside with the refurbish. they spent millions of dollars to upgrade this. However the food in the buffet was a 7.99 type of buffet. i have been on many Cruises including royal , i cruise 2-3 times a year. I noticed less ... Read More
Ship looks great inside with the refurbish. they spent millions of dollars to upgrade this. However the food in the buffet was a 7.99 type of buffet. i have been on many Cruises including royal , i cruise 2-3 times a year. I noticed less variety as well as lower quality. (cheap Chinese buffet desserts, no cake pies ect) the main dinning room was ok some nights however overall i found the food lacking. forget a late night option on this ship , the cafe promenade was terrible with the same tiny sandwich with no meat in them everyday and night. all these millions spent and you cant get a hot tasty hot sandwich??? entertainment was good, the cruise director was very boring though. he would be doing paperwork or be on celebrity with a much older crowd. overall i think royal is cutting costs on food so sadly i think this is a deal breaker for me. Adam Goldstien needs to read the reviews and correct this as he is trying for record profits im sure. staff is friendly but clearly overworked and spread thin. Read Less
Sail Date August 2015
Dining was great. We have always cruised Carnival and decided to try Royal Caribbean. The ship was nice and easy to navigate. Service in dining area was great, but that's where it stops. I cruised with 10 guessed of mine and we ... Read More
Dining was great. We have always cruised Carnival and decided to try Royal Caribbean. The ship was nice and easy to navigate. Service in dining area was great, but that's where it stops. I cruised with 10 guessed of mine and we like to hang out poolside in evenings, however they pretty much roll in the entertainment at dark. All bars close early outside, big screen TV on deck rarely plays, after 7:00 the deck is virtually a ghost town. I realize they cater to seniors, but come on... there are plenty of bars inside ship but seriously under staffed. If you need help at the "service" desk, be prepared to wait and wait as it is under manned as well. I purchased a bottle of Rum in Belize (mainly to help the locals as they are in poverty) which I turned into the ship until disembarkment by protocol; Last I ever saw of that bottle! My visit to "Service" desk was a disaster. The man at the desk asked for a receipt to prove I bought a bottle. Seriously, a receipt from Belize? It was only about a $20.00 bottle which I could care less about except in principle. He was dang near rude. I only cruise about every 1-2 years, but I do so with 10-15 family members and friends. We have decided to stay with Carnival where we have yet to have a mediocre time with rude service. Read Less
Sail Date August 2015
I think the main issue I had with our cruise was the order we went on cruise ships. We went on allure and oasis then went on the navigator. If we went on the navigator first, we wouldn't have been disappointed. Lets start with the ... Read More
I think the main issue I had with our cruise was the order we went on cruise ships. We went on allure and oasis then went on the navigator. If we went on the navigator first, we wouldn't have been disappointed. Lets start with the Good: Boarding was fast. Sit down dinning was awesome. Service in the dinning was tremendous. Room was clean and exactly what we expected. 1 really good dual comedian show. Other comedians where ok. Love and Marriage was hysterical. Quest was outrageous. Casino staff was lively and so nice! Negatives: Leaving was slow. Windjammer food was not fresh. It was edible but not nearly as good as other ships. The Sport Crew were extremely silent with no personality. They spent a lot of time on the flowerier testing it. There was a few times the wait to get on it was very long. I thought this was kind of rude. 2 production shows and ICE dancing show- I did not enjoy. I just did not care for the theme of them. Juggler- was ok but did not seem like a "headliner" Wifi- Extremely slow. Advertisement on it was very miss leading. They burry the fact it could be slower then expected. I went to talk to Customer Care about this and they were very dismissive. 1 Shore excursion- Conditions were extremely wavy. Father became very sick after struggling snorkeling. He ingested a ton of salt water. It was much more extreme then advertised. Over half the people ended up giving up and going back into the boat. Life jackets were not nice enough for conditions. They were the type you blow into. He struggled with trying to blow into it more while n the water. This ruined the last few days of the trip for my father. Shops- I bought a few items that seemed fair. I spent about $250 on board on gifts. I wanted to purchase a Gshock watch that retailed for $250. Next to the watch it said price match guarantee. I looked the watch up on amazon with my slow wifi. It was $165 with prime delivery. I walked up to the salesman with the ad. He said we don't price match to online retailers and walked away and greeted a customer looking at a more expensive watch. I have since purchased the watch on amazon. I felt a bit like really? I emailed Royal and they offered there apology. It was nice to have an apology. Our overall experience was ehh. Most of these items are no big deal. The shore excursion was my father's fault for over estimating his swimming capability. I feel they could have done better. I complained once about the wifi and once by email. I was brushed away by all. Read Less
Sail Date August 2015
Being in hospitality myself, it requires foundational customer service skills that are not reflected in Royal Caribbean's core values. I booked this cruise with two best friends to celebrate our 30th birthday. Although it seemed ... Read More
Being in hospitality myself, it requires foundational customer service skills that are not reflected in Royal Caribbean's core values. I booked this cruise with two best friends to celebrate our 30th birthday. Although it seemed hopeful, the booking process was relentlessly stressful and needless to say we will probably not be booking again. Our sales rep was helpful up until he made the sale. Once we made our deposit, he had disappeared without a trace. I left several voicemails as well as numerous emails with questions regarding our trip as I had been a first time cruiser. He never returned one voicemail or one email to this day. The final payment process became even more strenuous when we realized the due date to be paid in full was within the week. Regardless of the lack of help from our sales rep, we paid based on the invoice sent. The month before our sail date, I called him again to inquire about a shuttle from Houston airport to the Galveston port. I was met with quite the shock to find out that Royal Caribbean had decided to cancel our cruise due to a remaining balance. Immediately I pressed zero to speak to ANY representative in order to correct this horrible mistake. I had not received any cancellation notice via email and I was in complete horror that our vacation was canceled. After an hour of being transferred to at least 3 people, I learned that our sales rep had added a vacation protection plan which was Not included on the only invoice that he emailed me. Therefore, we never knew we had a remaining balance and were extremely frustrated how Royal Caribbean had handled our situation. Not once was there an apology but rather blame on the us, the customer, for not knowing. Finally after 90 minutes of pleading with the customer service department, I spoke with Geneva Harrison and Samantha Koomen who were both a breath of fresh air and the glimpse of hope that rescued our vacation. These 2 ladies exuded empathy by pausing to reflect our feeling of distress and offered a solution. Although it wasn't ideal, they were able to apply our penalty to the cruise originally booked and I paid the difference in full over the phone. We couldn't get the original price so I paid the rack rate. The additional amount of money spent could have paid for a second cruise however I was completely grateful for the two women that owned the situation and were willing to come up with a recovery solution. These two individuals should be recognized for their distinct skill set that includes positivity, empathy, patience and professionalism which defines customer service. We were anxious as our sail date approached; hoping that we wouldn't deal with any other problems. Boarding the ship was a smooth process however the guest service/ front desk team on the ship was a mirror image of the phone operators with misinformation. Every employee at the desk gave us a different answer to the same question asked about gratuities and beverage packages. We decided that it would just be best to avoid speaking to guest services and book with another cruise line next time. When we were allowed to go to our cabins, we were informed that one of our suit cases was misplaced and would be sent to the room later in the evening around 7pm. Trying to maintain a calm attitude, our day 1 of our 7 day cruise seemed to start off disappointing. Needless to say, we were not impressed with setting sail with Royal Caribbean however we met some employees on the Navigator of the Seas that are worth mentioning. These team members brightened our day daily and Royal Caribbean should be honored to have such employees aboard their ship. Shauna and Jakob in the windjammer cafe were a great start to our morning. They were always cheerful and even if we were unable to find a seat in their section, they would find us and make sure we had our coffee and excursions set for the day. Bernadette, Gilberto, Dean, Agnelo and Bobie were absolutely delightful during our evening dinners in the Sapphire room. We never could pick who would serve us each night because each person brought a unique exuberant attitude to our dining experience. We loved our dinner conversations with each waiter and seating host as we learned about their hometowns and family life. It made the vacation more personal and created unforgettable connections. Lastly our room attendant Tanoe was fabulous. He conversed with us multiple times a day to ensure our stay was beyond expectation. Working for a hotel, I know the importance of the operations team. They run the property/ ship and are the face of the company. These employees operated their functions with pride and perfection as mere advocates for the enjoyment of their guests. None of them knew the experience we had booking the vacation however each of them created new memories and new loyalties to the Royal Caribbean family. Although Royal Caribbean has room for improvement, their employees on their ship make the vacation worth while. Read Less
Sail Date August 2015
First i want to stat this by saying that certain people on the Navigator of the Seas went over and above in their efforts to not only make sure we had a great vacation but that everyone else that they served did as well. First shout ... Read More
First i want to stat this by saying that certain people on the Navigator of the Seas went over and above in their efforts to not only make sure we had a great vacation but that everyone else that they served did as well. First shout out to Cat in the Solarium bar. He knew my name and my wife's name and what we drank every time one of us walked up. Second shout out to Ella and her team at the R Bar. I have never seen a team work so well together. It was an incredible site of precision and efficiency, not only were their cocktails perfect and constant each time, no matter which one made it, the camaraderie between them and the guest was a true pleasure. Third was to Muammer and Sheetal in the fifth floor dining room. Their level of service was unmatched. Their anticipation and attention to detail made each evening a fine dining experience. Lastly one goes to Kwame Mathews. He was the assistant front desk manager who was able to help us out when we were ready to quit the cruise early due the the mold/mildew issue on the eighth floor. These folks above deserve every congratulations and celebration they can get. Dealing with 2500-3000 people everyday is a daunting task and they did it with a smile and never let us feel like we were intruding on their time. After saying all that i will mention some items that made me swear off Royal Caribbean Cruise Line for a cruise vacation. The first issue was mentioned earlier. The MOLD/MILDEW on the eight floor. It was overwhelming. Many people complained and their complaints as well as ours seemingly fell on deaf ears. Sunday night the first night at sea we had a crew member say that he could not smell anything so we were imagining it. After several phone calls and trips to the desk we ended up with people in our room until 1:30 am to deal with the “crazy peoples” mold problem and temperature issues. Yes we could not get the temp regulated in the room either. Very frustrating. It was not until three days later that something was done. This only after Kay’s asthma had kicked in and she was taking meds to prevent further developments over the issue. Windjammer buffet…food quality below average, hours open limited. service levels non existent. Main dining…service outstanding, food quality slightly better than windjammer but very limited. Bar service…other than those listed above i would say horrible is a kind word. At the Cosmopolitan night club i witnessed two waiters standing around with their trays at their side either talking to each other or just watching the dance floor. This was each and every night. I finally had to give one waitress $20 dollars cash just to get service without having to track down someone. Bar preparedness was poor as well. Whoever managed this bar is not experienced or not gifted in making sure essential items were stocked. On more than one occasion I saw someone ask for a drink and they said we cant make it right now because something was missing, either a mixer or basic spirit. They then would leave to go get it. While that was nice this left the bar down one bartender often, two bartenders on a couple of occasions and once when all three were off getting things like Jack Daniels, grapefruit juice or something else. meanwhile waiters still standing around watching the ladies on the dance floor. Debarkation…what a mess that was. We showed up at our designated meeting place to await debarkation. It was roped off. Staff said we could not go in until fifteen minutes before our estimated debarkation time. Their was a lobby full of people, young children, older folks, people with walkers etc who had to stand around an hour or more because we were not allowed in to sit down. Commercials…this isn't a complaint per se but it was annoying to get Royal Caribbean commercials all day at the big screen at the pool. Very tiresome. I do not usually write a review on anything because i know that most people just gripe about stuff but this was a vacation that is actually shaping our future vacation plans. At one point despite all of this we wanted to talk to the NextCruise people about a European cruise. we cancelled that appointment deciding to go on another cruise line instead. Read Less
Sail Date August 2015
Ok, not our first cruise. Have cruised Norwegian, Carnival and Royal. We choose Royal because our last cruise was great as far as the ship was concerned. Hats off to Cat at the Solarium who always knew our name and drink, even when ... Read More
Ok, not our first cruise. Have cruised Norwegian, Carnival and Royal. We choose Royal because our last cruise was great as far as the ship was concerned. Hats off to Cat at the Solarium who always knew our name and drink, even when changing venues at night..he can save the night!. Ella and team at R Bar..true mixologist and need to make a youtube video. You girls rock! Daniel the Whiskey expert on the Promenade is just fun! I believe his friend was Nola, they rock too! Muareem and Sheetal on 5th floor dinning room..Thanks for knowing we needed extra shrimp cocktail each night before we asked, always making sure I had the correct food for dietary restrictions and for even keeping me eating something that would probably make me sick later:) Thank you Kwame Matthews for finally getting me out of the cabin that was going to land me in hospital with pneumonia. Now on to the complaints. We exited the elevator to our room on the 8th floor with a balcony and were immediately met with the smell of mold. Now, I know I have sensitive nose to this because it is my asthma/bronchitis/pneumonia trigger but after sometime my hubby could also smell it. We immediately called, someone came down and said they could not notice anything. We called again and someone came and said they would shampoo the carpet in the morning, to which I explained that would not get rid of mold, he could do the hall but not the room because it would make it worse. Now on top of the mold the room was warm. We figured it was due to it not being set on low, so we turned it down and went off to explore and have dinner & dance. We got back 11:30-12 and the room was steaming. 3 people later and now it is 1:30 am the best solution we can come up for mold and heat is a fan! Well this tends to make one grumpy, sleepy, not feeling well, & well you get it so Monday both of us were not in great moods. Oh, I forgot to mention that we paid for internet because we had some business stuff to take care of. It took 3 phone calls to get that where we could log on( which consumed the bulk of two lost days) of internet. Once we could log on, the service was so slow we could only load one page and the internet would freeze. So, we had already complained so much we were hesitant to address this issue, they did give us one day credit due to log on issues but we just said forget it on the slow service issue. OK, back to mold, finally on day three after telling them they would need to pay my medical bills we get moved to a room on deck 2 that someone unexpectedly deserted at Cozumel. FYI, they eventually after other complaints found a leak on deck 8 and had fans out trying to dry it out..they will need to replace the carpet. Other than the ones mentioned above and a few others, service was non existent. We (and I mean me and hubby, hubby &friends, me &friends, etc) could stand at a bar that was not busy and not even be acknowledged, even with a “hi!’ At R Bar they would be swamped 2-3 people deep and they would ask what you wanted and tell you just a few and then when got to you repeat the drink back. At the Windjammer forget it, the salad bar was so lacking it was pathetic, you could get “gluten free, just ask” but good luck finding someone to ask. And it closes at 9 pm so you are really out of luck if you don't make dinner because your selection is the Promenade cafe which is even more skimpy than the Starbucks selection (well other than if gluten free they do have Udis GF snickerdoodles which are a huge treat) Leaving the boat/getting from venue to venue…well heaven help you if you are elderly and with a walker or wheelchair. First you have to wait 5 or more minutes for an elevator and then make sure you get on a floor that will take you to the other end of ship you need to be on and then catch another elevator…just a tip, allow 30 minutes to get somewhere. Oh and if you need to leave the ship make sure to not ask the staff, find someone to help you. We saw quite a few elderly wandering hallways frustrated trying to figure out how to get off the ship or get to whatever end of the boat the activity was going on. Entertainment, I will be honest we knew we would be bored. We are used to poolside activities starting at 9 or 10 am poolside (swim up bar) and being on the hour something to entertain us. But this was horrible, big screen videos which only encouraged people to watch tv and commercials for RC. Good grief, we are already on RC, do something to encourage us to come back. What no late night buffets, no theme nights. We even had discussed booking a Mediterranean cruise for the discount while onboard but as the trip went on we decided we would book with another cruise line. Before this trip we would swear by RC, not now. I honestly think the prepaid tips encourage lack of service. Those that getting marketing, the ones that we gave a shout out to, got extra tips. We are not hostile, ignorant travelers. But we appreciate those that go out of their way. We will give extra at end of trip, if you make yourself memorable, then you get extra for it. I have spent hours talking with the staff, I know what they do is not easy. I too am in a service per se industry…people are hard to deal with…but those who can market day in and day out and keep the charm on…they get extra reward. So…long review…sum up. Unless RC gives me on heck of a deal for my Mediterranean trip or something, I will not do RC again. We thought Carnival was lacking on service when we went (and it was only in bar area, not eating or room, we always had a towel something awaiting and dancing by waitstaff and midnight buffets) RC really disappointed us this time. I cant logically give a one so 2 is the overall rating..if not for the people we were with and the people we met and have already contacted after getting home and our excursions and the great staff we mentioned, it would be a 0 Read Less
Sail Date August 2015
Galveston wouldn't be my first choice of ports, but it was uneventful (that's a good thing). I was hesitant to believe how good the food was before I took my first cruise. After my first cruise (Carnival Conquest), I was ... Read More
Galveston wouldn't be my first choice of ports, but it was uneventful (that's a good thing). I was hesitant to believe how good the food was before I took my first cruise. After my first cruise (Carnival Conquest), I was hooked. The food was off the chart good. skip to this cruise... My first Royal Caribbean Cruise (thinking it was a slightly higher end) and my fears were realized. While service was good all over the ship, the food was barely edible. It was beyond bad. Poor quality food with uninspired preparation. Canned clam chowder, steaks taste like they came from a box of frozen steaks bought at Walmart or Sams. Even the crew said they go off the boat to find good food. There was literally nothing on the boat that was exceptional that was intended to be consumed. To be fair, the lobster and escargot were pretty good. Literally nothing else was any better than high school cafeteria fare. Even the cocktails weren't very good. The boat was fun. The service was good and even great in places with the exception of cocktail service to the casino tables (a drink every 90 minutes was the norm unless you got up to get one for yourself). They had one waiter there and he could most often be found talking to pretty girls instead of his job. Melvin and Rohan (dining room staff) couldn't have been better. Not their fault they are serving slop. Bands and music were pretty good. The Reggae band at the pool was awesome. The country band in Bolero's was pretty good (but only played one night that I heard). The guitar guy in Two Poets was good. Problem was, not enough music or for long enough. There were times when you couldn't find a band anywhere. Shows were disappointing. I didn't like the constant marketing. I didn't expect high pressure sales tactics on my vacation. I bought a few things, would have bought much more without the in your face tactics. Mini fridge in my stateroom was broken and maintenance never came to fix it despite daily requests. I guess they were too busy ripping up and grinding away balcony flooring with power tools just outside my stateroom most of the cruise. I wasn't and am not bitter, I just found Royal Caribbean (or at least this ship) severely lacking in comparison to other choices out there. Read Less
Sail Date July 2015
Overall, our vacation was fun because we were together as a family, but there is definitely room for improvement on this ship (we sailed on the Navigator of the Seas out of Galveston). I want to be objective and not only focus on the ... Read More
Overall, our vacation was fun because we were together as a family, but there is definitely room for improvement on this ship (we sailed on the Navigator of the Seas out of Galveston). I want to be objective and not only focus on the negative so here are some positives to start with: Pros - our room steward was exceptional. Erick took very good care of us, was very willing to help, and always took time to talk/joke with us when we met up with him. The kids enjoyed the "towel art" that he left each evening when we got back from dinner. Speaking of dinner, they did a pretty nice job given that they had to feed over 3000 people each night. Anything that we asked for on the menu was delivered with a smile and we immensely enjoyed our evening family dinners. We also had a lot of fun on our shore excursions and looked forward to the evening shows which were very entertaining. Cons - As I write this our cruise has been over for nearly a week. We bought some pictures and we were promised a link would be waiting for us via email when we got home so we could immediately download all of our pictures. No link was waiting for us and when we contacted the company contracted by RC to take care of pictures we were told there was no record of our order. The company is telling us they "need more time to contact the ship". The frustrating part is RC certainly didn't waste any time charging our credit card for the pictures and I now have the added "pleasure" of trying to fix this. Our next con was somewhat of a bait and switch by RC (in my opinion). When we booked our cruise (we booked directly with RC), the sales person promised us adjoining rooms and stated they both would have virtual balconies. Fortunately, we did get the adjoining rooms (since we were traveling with our kids), but they did not have the virtual balconies we were promised. I contacted the ship's guest services desk and did not receive any help at all. In fact, they were fairly dismissive and made us feel like we were bothering them with a petty request (this was a feature we were really looking forward to based on our conversation with the sales rep). Guest services continued to disappoint as we asked for assistance with our stateroom (it was incredibly warm the entire cruise and we asked for help). We were told twice they would have maintenance take care of it, but nothing was ever done. Not much fun waking up uncovered at 4am in a sweat because you can't get comfortable. We received no feedback at all on these requests and I have to wonder if they ever actually contacted maintenance. Finally, I totally understand cruise companies are in the business to make money. I get that. However, please don't try to nickel and dime me every time I walk through the ship with sales pitches for specialty restaurants, shops, and extras. It was like an army of telemarketers were let loose on the ship (I'm only half-joking here). We have cruised other cruise lines before and had great experiences. Maybe we just got a bad luck of the draw with RC on this cruise, but I doubt I will give RC another chance given the associated expense and the dismissive attitudes we experienced. In the future I will likely spend my money on another cruise line. Read Less
Sail Date July 2015
Our stateroom attendant was Awesome!!! The dining room food was HORRIBLE. The food in the buffet was good but always cold..... We purchased a photo package and got home and our pictures are not on the disk!!! I have called RCI and NO ... Read More
Our stateroom attendant was Awesome!!! The dining room food was HORRIBLE. The food in the buffet was good but always cold..... We purchased a photo package and got home and our pictures are not on the disk!!! I have called RCI and NO HELP but to call another company... Nothing like celebrating our 25th Wedding Anniversary and even the professional photographer didn't have the camera settings right...... Very disappointing for the money we spent. Excursion in Belize got changed and Guest Relations stated it changed to something else and gave us a printout of what we were supposed to do - got tendered to the Port and the RCI representative said NO that is not the excursion we were supposed to do - went back and forth with the RCI representative and we JUST CANCELLED!!!! Got a refund from Guest Relations - Left and Right hand didn't know what was going on.... We had two families with us and we were all very disappointed because everyone always spoke highly of RCI - NOT worth the money we spent on the cruise. The entertainment was good. Embarkation - Took over 3 hours in lines to get on the ship and took over 3 hours to off the ship on the return. They need to work on getting people off the ship and out before the next round of people are trying to get on. Total Chaos!!!! Read Less
Sail Date July 2015
2 ships. 2 cruises taken a year apart (Carnival June 2014 & RCI 2015). Same port (Galveston). Same destinations (Cozumel, Grand Cayman, Jamaica). Both family vacations with children ranging from elementary age to college age. ... Read More
2 ships. 2 cruises taken a year apart (Carnival June 2014 & RCI 2015). Same port (Galveston). Same destinations (Cozumel, Grand Cayman, Jamaica). Both family vacations with children ranging from elementary age to college age. Cabins: Navigator of the Seas had slightly more spacious cabins (balcony). Nothing huge, but noticeable. Main Dining Sitting: Carnival Magic had a more lively atmosphere. Food tasted about the same. Wait staff worked equally hard and was attentive on both but I'd lean towards the Magic. Beverages: Equal variety. Alcohol drink packages seemed easier with Navigator of the Seas. Bar Staff Friendliness: The main reason for this review! With only a few exceptions Navigator of the Seas bar staff is rude and at times completely inappropriate (comments to guests when ordering virgin drinks), frowns when ordering bottled water, ignoring simple questions of what's in the "drink of the day", serving completely wrong drinks, an overall feeling of "they hate their job", etc. These actions weren't specific to just one bar but was at every bar we tried except two (2 Poets Pub with outstanding staff & the Snack Bar). General Staff Friendliness: Equal. No noticeable difference. Both will generally greet you. Tendering to Grand Cayman: Magic without a doubt. Navigator of the Seas debarks passengers who have purchased ship excursions first leaving those who want to explore on the own waiting 3-4 hours on the ship. Yes, 1/2 the time in port is waiting to disembark. Disembarking to Cozumel & Jamaica: Equal. Daytime Ship Atmosphere: Magic by far has a more lively daytime atmosphere. Even with the Navigator of the Seas' Flow Rider and Rock Wall the Magic was still better. Nighttime Ship Atmosphere: Magic again. Navigator of the Seas doesn't have any. They show a movie at 730 (but if you have the 8:00 dinner time..), they have the "midnight buffet" at 1030.. the nets on the 2 pools go on earlier than I thought it would.. Yes both have a dancing club and we had fun at both but the Navigator of the Seas seriously lacks nighttime activities. Nighttime Shows: I'd go with Navigator of the Seas. Magic seemed to fall short. Outside Ship Cleanliness: Magic. Navigator of the Seas seemed... old and worn out. Final Disembarking: Navigator of the Seas if you choose the "I'll take my own luggage" option. So overall: Carnival Magic easily has a more entertaining cruise if you want to have a good time. If you don't, Navigator of the Seas may be a better choice. Read Less
Sail Date June 2015
I have cruised 3 times with Royal Caribbean and was really looking forward to a wonderful experience. We have cruised with Carnival and Princess several times and thought maybe this would be equal. But it was not. The first ... Read More
I have cruised 3 times with Royal Caribbean and was really looking forward to a wonderful experience. We have cruised with Carnival and Princess several times and thought maybe this would be equal. But it was not. The first disappointment was the service in our room. We rarely saw our room attendant, but she did clean well. There was no welcoming towel animal or turndown mint at night. We had 2 formal nights. Always before there was something special in the main dining room. This ship had nothing except the regular service. The dining service was good and the food was excellent. The layout of the Promenade was very different from other ships. This was just a street with a few shops and bars on it. There was seating only in the bar areas so when a function took place most people had to stand. The atmosphere just did not seem friendly. On the 6th night we put our luggage out for pickup about 10:30 well before any of the luggage was picked up on our deck. Next morning it was still there with a room beside us also having their luggage there. So we had to debark as self assist. There was just too much confusion about who was to do what on this ship. Sorry but I will not cruise with Royal Caribbean again. Read Less
Sail Date February 2015
First, like I usually do, I book a motel a day before the cruise (just to insure no timing problems). So I booked this cruise from Galveston and then a motel there. Then air from San Diego to Houston, and thinking I would just rent a car ... Read More
First, like I usually do, I book a motel a day before the cruise (just to insure no timing problems). So I booked this cruise from Galveston and then a motel there. Then air from San Diego to Houston, and thinking I would just rent a car at the airport and drop it off on the island, go on the cruise and rend another car when we returned and visit my cousin in Katy then fly home. Problem: You can not just rent a car at the airport and drop it off at that port. The only car rental on the island is Enterprise and they don't accept other car companies cars. So, the choice is take a taxi for a lot of money to the port. Same back as Enterprise charges $200 a day if you try to rent a car from the island and drop it off somewhere. So, what to do? I looked at the web, to find a lot of people had/have the same issue. The fact that .Royal Caribbean had a shuttle for the cruises on the web, not Royal C. No Royal C people told me about this. So, I cancel the island motel, book one by the airport and am going to use the ship shuttle. I call and find I can not buy a ticket over the phone/web. one has to just to appear on Sunday morning (they are closed except Sunday) and buy a spot on the bus to the port. So, we show up on Sunday morning (again, there is no one there except Sunday) and buy our tickets, I try to buy a return ticket, but you can not. You have to buy it on the ship. So late in the cruise I try to book the return shuttle, but NO, I had to do it a day before I tried to book them. Was told I had to do it a day earlier!! I was ticked, told the clerk that this was most likely the first and last Royal Caribbean cruise. So, luckily our dinner mates found out and we returned back to the airport with them, rented a car there to do some Texas visiting. We were also billed for a higher beverage package than I had purchased, glad I caught it, they had to cancel it and reduce the charges. Food was the worse I have had on some 10 cruises. The lobster night was a 1/4 pound thing that was cut in half and was almost impossible to get the meat out of. I had to use two knives, our dinner mates had to have the servers remove their lobster meat. Also did not care for 2 formal nights in one week. Looking at the prices for the Wi-Fi is not worth it. I was not impressed with this cruise/line Read Less
Sail Date February 2015
We are 2 seniors and we have just returned from our first cruise. The ship is beautiful and the service was excellent. What was very disappointing was the lack of entertainment during the day. We were expecting there to be bars/lounges ... Read More
We are 2 seniors and we have just returned from our first cruise. The ship is beautiful and the service was excellent. What was very disappointing was the lack of entertainment during the day. We were expecting there to be bars/lounges with live entertainment during the day. Caribbean, blues, western or jazz music would have been nice. They did have a lonely guitar player that sounded as if he should be playing background music at a wedding. They also had all kinds of trivia and games, which did appeal to families with children. We stopped on day 4 at Jamaica, then our next stop was to be Grand Cayman, but we couldn't ferry in because of rough water. The captain slowed the ship down and we sailed slowly towards Cozumel, Mexico.It was a long boring time. We got to Cozumel on day 6, and back to Galveston on day 7. Way too much sailing with very little to do. Read Less
Sail Date February 2015
One is never too old to learn new life lessons. Our trip to the Caribbean on Royal Caribbean’s Navigator of the Seas in December 2014 was another brutal reminder of that. Loved the boat, liked the crew, food was just OK, logistics were ... Read More
One is never too old to learn new life lessons. Our trip to the Caribbean on Royal Caribbean’s Navigator of the Seas in December 2014 was another brutal reminder of that. Loved the boat, liked the crew, food was just OK, logistics were poor, entertainment was a mixed bag…mostly focused on a younger demographic. Most readers are probably more interested in the ship, the service, the food, the fellow travelers and the logistics than in the ports visited. Plenty of information can be found online about Cozumel, Honduras and Belize. All are third world countries and all have warts. Travel too far from the luxurious beaches and you will find that out for yourself. Actually, one should do just that. We sailed on the Navigator of the Seas in December 2013, just one trip before it went to dry dock for a much-needed facelift. The results of that undertaking were quite pleasing. The staterooms received a facelift, with new draperies, carpet, sofa, etc. Very tasteful and nicely done. The ship in general was spruced up. It looks good and has been well maintained. Also on the positive side, the crew from last year, which was largely comprised of Eastern Europeans who seemed to have a bad attitude, an inability to smile or to hear a customer request. They have been supplanted by a much improved cast of mixed nationalities. The result is excellent. We never encountered a surly, sullen or morose crewmember on our entire trip! The captain has also been replaced. That too was a positive move. The new master was quite professional, personable, visible and seemed to have things well in hand. Not withstanding the foregoing enhanced crew, we found the service in the dining room to be extremely slow. When we questioned the servers they made it clear to us that Royal Caribbean’s quest for profits has led to a staff reduction, which has resulted in this substandard service. Efficiency and customer satisfaction have been thrown under the bus in favor of profits. Sad. The food was only good, and not at all special. That includes the specialty restaurants like Giovanni’s. We can boast only about two good meals for the week. The selection at the buffet venue had a extensive selection of East Indian and Asian choices, but little good ole American food. The mixed nationality chefs’ attempts at dishes like tacos or biscuits and gravy were a dismal failure. Such food should not be attempted by non-Americans. So… Royal Caribbean gets high marks for catering to the requests of all minorities…except middle aged Americans. Once again…sad. Boarding at Galveston is still a nightmare. It always seems like it is the first time they have ever attempted it, and that it is everyone’s first day on the job. It is simply stunning that such an elementary process cannot be managed better. They need to hire a few former Disney World managers to teach them how to handle crowds and organize a process. The security agents and border patrol staff there always seem dim witted, slow, humorless and clueless about customer service. They are actually entertaining to watch however, as one has no alternative but to submit one’s self to the punishment and folly inflicted by them. And they wonder why people have so little respect for authority these days. Oh well….. The “Expedited Departure” from the ship was nothing short of a rodeo. The crew tried valiantly to keep it organized but to no avail. The 20% who seem to feel privileged by their status, wealth, nationality or race navigate through the process as they wish while the great unwashed masses are left to stand in line politely and wait for their bowl of porridge so to speak. One is reminded of the famous line by Tiny Tim, “please sir, may I have more.” Royal Caribbean needs to hand out numbered or coded passes for this Expedited Departure at the Service Counter, in managed numbers, rather than let folks just show up and add to the mayhem. In short, the focus on “improving profits” not “cutting costs” will probably be Royal Caribbean’s undoing with the mature cruisers. When the guests hear from the crew that they have cut back on staff to improve profits, when the head waiter at Giovanni’s is heard to encourage his staff to sell more wine for profits…nothing about guest service…and when the food quality slips…well…you figure it out for yourself. The most important thing we learned from this experience is that after four attempts over four successive years, taking a cruise out of Galveston during the Holiday Season is a very bad idea! It seems clear that Royal Caribbean has shifted age group and demographic focus on their Galveston based cruises. Younger folks, big drinkers and partiers who spend on excursions and bar beverages have supplanted their interest in older, more experienced and conservative cruisers. No problem with that strategy given that their competition out of Galveston is Carnival and Disney. However, and unfortunately for them, those of us who fit in that “older, more conservative cruiser” demographic will be looking to another cruise line for future bookings. I have had enough!   Read Less
Sail Date December 2014
RCCL is cutting corners everywhere they can. I guess it is so they can pay for their new mega ships. The entertainment was not up to par compared to other of the 19 cruises we have been on. The food service was not as great as in the past ... Read More
RCCL is cutting corners everywhere they can. I guess it is so they can pay for their new mega ships. The entertainment was not up to par compared to other of the 19 cruises we have been on. The food service was not as great as in the past and the food temperature varied. We had to send several dishes back for reheating. One of the major disappointments was the elimination of the guest talent show. Sometimes that is the best entertainment on the cruise.   Read Less
Sail Date December 2014
my husband and two children (ages 6 &9) sailed on a 7 night cruise out of Galveston November 2-9, 2014. we have cruised 4 times previously with Disney, but it was our first time with RCI. we had 3 other families with children traveling ... Read More
my husband and two children (ages 6 &9) sailed on a 7 night cruise out of Galveston November 2-9, 2014. we have cruised 4 times previously with Disney, but it was our first time with RCI. we had 3 other families with children traveling with us for our kids' school fall break, all of whom had cruised several times before with other cruise lines. i read cruise critic quite often, and we picked this cruise because we heard about the ships' refurbishment, and we would be able to cruise out of galveston and avoid air travel. Our family takes one big vacation every year, and we try to make the most of our limited time off. therefore, we generally have pretty high expectations of the experience, and RCI did not live up to our hopes. so here goes... the pros: -embarkation was very easy and quick -many of the common areas were very beautiful/nicely decorated -the flow rider, rock wall, and ice skating were a lot of fun -food and service at Johnny Rockets was great the cons: -the stabilizers on the boat were not functional for our 2nd day at sea. several members of our party experienced severe motion sickness, which essentially meant they lost a day of the trip because they were sick in the cabin. they were repaired while in port on day 3, but no sort of compensation was offered. -the room: housekeeping was fair. most of the time, they did not vacuum our room unless i specifically asked. we stayed in a balcony room that had been "refurbished" but storage space/cabinets/shelves had not been redone, appeared dated, but most of all, we had very little storage. i had to keep my clothes stored in my suitcase all week. drawers were difficult to open and close. here were no toiletries in the room (shampoo, conditioner, lotion, etc). i thought this was a pretty basic expectation to have on a ship or hotel. also, there was a strange smell in the hallway outside our room (kind of like poop) all week long. -dining- food was mediocre at best in the main dining room for dinner. same things over and over again. kind of like "golden corral" quality on meat or a chain restaurant. service OK, seemed a little disinterested at times. there is a dress code - no shorts allowed- and they refused entry to my husband on the 3rd night because he was in shorts- he didn't have any clean pants to change into because we did not realize there was a dress code prior to getting on the ship & his pants smelled of cigar smoke from the night before. (seriously, my husband was in Brooks Brother's shorts and wearing a Rolex, it wasn't like he'd just come in from the beach). we spoke with guest services and they insisted that this rule could not be flexed. they did offer him complementary cleaning service on a few items so we could attend dinner for the remainder of the cruise. - Kids Club- the most troublesome thing about the kids club is that they do not give you any type of pager or phone to contact you in the event of an emergency with your child. on the 6th night, my son sustained a minor injury while at the kids club; they called our room (once, while we were out, and did not leave a message), but made no other attempts to reach us. he ended up being fine, but at the time, it bothered him enough that he was still in tears 2 hours later when we returned to pick him up. seems like an after-thought. had odd hours, closed for a while in the middle of the day at meal times- (ok, i could deal with that). however, some of the staff did not seem at all interested in caring for the kids and not interactive. when we left our kids later than 10 PM (there is a $7/hour fee afterwards, which we were willing to pay) but we got attitude, and a staff member actually lied to a member of our party about how much we would be charged (saying it would be $1/minute) to dissuade them from leaving their children there after 10PM. - other random nit-picky stuff: gym was small, jogging track essentially unusable because it wound through other areas and activities on deck 11. there was no self-service laundry on the ship. soda selection very basic i will end by mentioning that overall, we had a great time on this trip, but mostly because we traveled and spent time with friends and family; our enjoyment of this trip had little to do with anything exceptional related to Royal Caribbean's service. the other families that cruised with us agreed that the cruise line itself was lacking in several key areas (cabins, dining, kids activities), even compared to their experiences with Carnival. for us, i can deal with lack of storage, dated cabinets, mediocre food, excessive motion; however, not being able to be contacted about your child in an emergency is a deal-breaker. RCI may be more suitable for cruisers without children. we will not cruise with Royal Caribbean in the future, and i recommend other parents take this into strong consideration when planning a vacation with their family. Read Less
Sail Date November 2014
1.Change your food menu in the promenade deck. The same old sandwiches and same desserts get old when your on a 7 day cruise. This also goes for your food in the Windjammer. You could tell they were cutting corners how some of the main ... Read More
1.Change your food menu in the promenade deck. The same old sandwiches and same desserts get old when your on a 7 day cruise. This also goes for your food in the Windjammer. You could tell they were cutting corners how some of the main entrees and desserts were prepared. I sailed on Voyager back in 2010 and that was the best cruise all around. 2.Your service is good in some area and poor in others. The retail shop Fashion District had one person working and had long lines at the register that she could not assist me with my needs. 3. The Retail Fashion shop did not have my size in shirts which is XXL. I asked for help from the staff members and was always told that she would have to wait and go to warehouse on the ship. She would check and get back with me. I left my number and she never called me back. This happened several times. 4.The balcony was not cleaned up from previous cruise. The window and railing was left dirty from last cruise. The floor on the balcony was dirty with finger nail clipping and long hair. The service was not good in windjammer and the prominade deck cafe. The waiter never asked us if we wanted drinks at our table while on this cruise in the windjammer. I had to get it. 5. The pillow cases were dirty. 6. I had originally requested that both twin beds be put together as one. I had to ask the room attendant several times to fix this. 7. Sewage was really very strong every day out in the hallways and when in certain areas of the ship and outside when at port in Jamaica you could smell it. 8. Went to Falmouth Jamaica and when I went into one of the shops I took off a magnet to look at it. It slipped out of my hands and it chipped. The manager of the shop made me pay for it. He acted very ugly about this and threatened to call the police if I refuse to pay. 9. When we were on the bus for our excursion we went through some very scary areas to get from Falmouth to Montego Bay. I was scared out of my wits. People would walk out in front of the driver. I prayed to God the bus didn't break down. The area was not safe. Then we were approached buy several guys while walking to go eat in Montego Bay trying to sell us drugs. 10. The ship needs to be painted and needs a face lift again. I cant see what was done to help the ship in the last dry dock. The boat looked like it was falling apart. 11. During the ice skating show we had to sit in the stools by the spotlight. While there an employee there were carrying on a conversation with another cruiser wanting to go to sleep together. I had to tell them to be quiet. 12. Where is the nice bar ware with the Royal Caribbean logo or anchor. Voyager had this and was very nice. 13. The blue towels that have the waves on them used out at the pool area were so worn and stained. I picked up one that was very ripped. 14. I had a hot stone message and it was not relaxing at all. The lady talked he entire time. 15. The ship looked like it had not been refurbished in dry dock. Very dirty in places on inside and the exterior needing painting so bad. The Liberty of the Seas was parked beside us in Cozumel and our ship looked like it needing painting badly in spots. I am very disappointed in Royal Caribbean. We spent a lot of money on this cruise and even did a balcony upgrade from a regular stateroom. Not sure if I will be returning to RCCL in 2015.   Read Less
Sail Date November 2014
We arrived at the Port of Galveston in plenty of time to be greeted by piles of suitcases and bewildered passengers with no guidance from staff. Took over an hour to get to the front desk to check in and the check in staff had no idea what ... Read More
We arrived at the Port of Galveston in plenty of time to be greeted by piles of suitcases and bewildered passengers with no guidance from staff. Took over an hour to get to the front desk to check in and the check in staff had no idea what to do with our residence cards or UK ESTA travel documents, finally after 20 mins we got our Sea Pass cards and headed to the ship. I was told by several people RC is the cruise line to go with and their ships were excellent. Having looked round the Navigator I have to disagree, despite a $60m refit last year she was still quite dated and in need of TLC. We were on deck 11 and right before us an piece of trim started peeling off, the chairs on our balcony on deck 7 were flaking paint, the carpets needed a deep cleaning or in places replacing and several light fittings were either broken or not working, plus issues in other areas, it wasn't the jewel I had been expecting from reviews. The Sapphire restaurant food was mediocre and mostly lukewarm when it arrived. We ate in Chops Steakhouse twice and it was worth every penny, the Windjammer was actually very good for a buffet. When we disembarked it was utter chaos, wrong information onboard, there was nearly a fight in the immigration line as there were no barriers or signs to show where people to go and people were cutting inline after others had queued for 90 mins or more and the staff just barked at you if you were in the wrong area. This was our first time on RC and based on this experience I doubt we'll sail with them again. Read Less
Sail Date September 2014
It been a while since we sailed with RCI and we were disappointed with the selection and quality of the food. It was the same thing for 7 days in the windjammer food was warm at best and lacked variety. The formal dining lacked any great ... Read More
It been a while since we sailed with RCI and we were disappointed with the selection and quality of the food. It was the same thing for 7 days in the windjammer food was warm at best and lacked variety. The formal dining lacked any great desserts like warm molten chocolate cake, etc. We ate at the Chops steak house the first night and found out they didn't even offer a ribeye. if you wanted an aged porter house, it would cost an additional approximately $20.00 on top of the $35.00. The wait staff at Chops were running around like it was a fast food service, quick in, quick out. 'My wife and I were celebrating our anniversary and were expecting better food and quality service. The embarkation and debarkation process was quick and fast, but where where was the RCI staff welcoming you on board. There were no one. Our stateroom was not clean, but we eventually got that resolved and a bottle of wine for that problem. One big attraction for us was the flow rider and it was only opened only twice a day for either 1 hr or 2 hrs. It just seemed they lacked personnel on the ship for everything. The staff they had were very good and friendly, which made our cruise somewhat more bearable, but for the entertainment and quality, I think we will be using Carnival or other cruise lines, after all they still offer the turn down chocolates at bedtime. Also we are emerald level and had no robes, which we found out you have to request. Read Less
Sail Date August 2014
This was our honeymoon. We had a great time together but would never choose Royal Caribbean again. The ship was beautiful, and well maintained. I'll start with the positive- kinda. We had an amazing room with balcony. 9060 - huge ... Read More
This was our honeymoon. We had a great time together but would never choose Royal Caribbean again. The ship was beautiful, and well maintained. I'll start with the positive- kinda. We had an amazing room with balcony. 9060 - huge balcony off the back of the ship. The one next to us was a little bigger but it was nice for us. The chairs on the balcony were horrible. They were so uncomfortable. I tried twice to have someone get us new chairs - nothing. Very disappointing because my back was not the best at the beginning so I couldn't enjoy just relaxing out on the balcony. The food was great in the dinning room. We ate in the dinning room for almost every meal - breakfast, lunch and dinner! The only good service we got the whole week. The buffet was so crowded and food was just okay. Room service was a joke. It took an hour and a half to get our snack - no joke - a plate of chips and some fruit. We liked to sit out on deck 12 by the track and relax in the sun. The pool deck was to crazy and loud for us. There were maybe 2 bar waiters walking around the whole 7 days, and only one of them asked us once if we needed anything. The service on this ship was very low. I was so disappointed in how the crew worked. They got paid what they got because of the prepaid gratuities and you could tell. There was no motivation to work any harder. Also one thing I really disliked about this cruise was there was always an option to spend more money - even in the Dinning Room. I paid a good amount of money to eat what I want. I understand spending a little for a specialty dinner - but the dinning room??? They liked to sell EVERYTHING. They advertise for budget friendly vacations but are selling thousands of dollar watches and diamonds. Doesn't make since to me. We booked all our excursions with 3rd party companies - the locals. Belize was so frustrating because we had to be tendered. But they would only let RCI excursions on the first tenders - an hour and a half later we finally got a tender to shore. That made our excursion late and almost missed the ship coming back. Going 3rd party is the way to do it - support the local economy and businesses - makes sense. Every one paid to get on the cruise but only those who booked with RCI for excursions got special advantages for our short visit to Belize. Honduras was our favorite! Cozumel was expensive and HOT. When we got back to Galveston - it was horrible. Ship was 2 hours behind getting everybody off the boat, then forced all 3000 people into the customs line where we waited another 2.5 hours. Read Less
Sail Date August 2014
When we got caught in the total chaos of the boarding process in Galveston we should have known there would be problems on the cruise. When we finally got to our cabin and needed to talk to our cabin steward we were told the stewards were ... Read More
When we got caught in the total chaos of the boarding process in Galveston we should have known there would be problems on the cruise. When we finally got to our cabin and needed to talk to our cabin steward we were told the stewards were not on duty until 5 p.m. After 36 cruises on other cruise lines this was unbelievable. The steward and the general service staff on the ship were very pleasant and hard working but way too few of them. There were long lines everywhere for everything. The buffet was so crowded and slow we almost gave up going there. they closed the buffet at 9 p.m. each night and the only place to go for a snack was the "cafe" which had huge lines and only one person waiting on people. This was also the only place on the ship where you could self-serve yourself a glass of tea or water. There were very few activities for mature adults on board. Needless to say we will not be sailing on Royal Caribbean again. Read Less
Sail Date August 2014
This was our 2nd cruise out of Galveston, or first was 2005, boy things have gotten worse. Granted this is our 7 total cruise, we are not rookies, but the logistics in Galveston have taken a turn for the worst. Making people stand outside ... Read More
This was our 2nd cruise out of Galveston, or first was 2005, boy things have gotten worse. Granted this is our 7 total cruise, we are not rookies, but the logistics in Galveston have taken a turn for the worst. Making people stand outside for hours before security is inhumane in south Texas. Once on the boat, just as others have said, with the auto tip, there is very little incentive for great service. The staff gets paid. The staff size has dropped, so you you have fewer people cleaning, fewer people cooking, the shows are weak, the ice rink is a real stinker (other than being a great place to beat the heat). I think this ship is getting old, and really needs to go to Europe or somewhere the smaller ships do better, but once you have been on a big modern ship, you are sorely disappointed at the Navigator. Roatan Jolly Roger catamaran was great, Belize snorkel trip was a bummer, they packed 50 people in a dingy to take us to snorkel site, very uncomfortable. Huge delays getting off the boat, tip for all, Roatan Belize Cozumel trip be prepared for HUGE delays getting off the boat- 2 hour wait to clear, boat was not empty till almost 12:00. Be ready for that Read Less
Sail Date August 2014
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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