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4 Helpful Votes
Sail Date: August 2017
Pros: condition of the ship, itinerary , food, room steward, nice shower. Cons: We have sailed over thirty times, 7 or 8 on Celebrity. The first issue is that they just may have the WORST website on the planet. Very difficult to ... Read More
Pros: condition of the ship, itinerary , food, room steward, nice shower. Cons: We have sailed over thirty times, 7 or 8 on Celebrity. The first issue is that they just may have the WORST website on the planet. Very difficult to navigate and print materials. After many calls and complaints we were always told a NEW website was coming. A year later and nothing has changed. Celebrity has a terrible customer response time and most often does not return your call or e-mail. Bar service was abysmal. Frequently no waiter was in the bar and we had to go to the bar and order and deliver our drinks, BUT, we were still charged the 18% gratuity charge for self service. Lots of confusion with "free beverage package." Any drink up to $9.00 was free, BUT, my wife ordered a $4.50 vitamin water drink and was told twice it was NOT part of the package? Entertainment was terrible. Loud, head banging 60's music or techno music, so loud you could not carry on a conversation in the bars. Stage shows were very weak with mostly nightly entertainers that were not that talented. Three stops in Ireland and Scotland and not once did we hear ANY regional music or musicians. Stage band was a rag tag group that dressed very unprofessionally on stage. Excursions were hit and miss, one excursion was SO bad we demanded a refund for false advertising. (We, and many others received a half refund.) People stood in the rain for two hours waiting for a TENDER to return them to the boat after the Royal Tattoo performance. This was unbelievable with people coming on board after midnight. Others reported they could not find their bus back to the tender because their guides could not be found. On two occasions the demarcation ramps were at such a steep grade that people could barely get on and off the ship. From ground level to level 4 on the boat is quite a climb. Not a luxury cruise line. Our towels in our balconey suite were tattered and old and bed linen had rips and tares. Done with this line. Read Less
5 Helpful Votes
Sail Date: August 2017
arrived in Amsterdam 2 days ahead of the cruise and survived the bikes wizzing by.... great city and the Anne Frank museum is a must..the class of ship is outstanding...plenty of room for all...the ports were great the only hiccup was ... Read More
arrived in Amsterdam 2 days ahead of the cruise and survived the bikes wizzing by.... great city and the Anne Frank museum is a must..the class of ship is outstanding...plenty of room for all...the ports were great the only hiccup was Edinburgh.. the tender from 2 miles (not joking ) out was painful...long lines for the tenders...it was an older cruise so it seemed that there was always plenty of room by the pools on sea days..we mixed up excursions through the ship and prearranged trips that we planned...our tours were better and cheaper than the one's booked through Celebrity, though we enjoyed them also....we ate exclusively in Blu and dinner was always a high lite of the day...the food and service were top notch...entertainment at night was up and down but nothing awful and a couple of real nice shows..hit the gym on sea days and it was very adequate...the only down aspect of the trip was at the airport when picking our luggage...nice in theory but the staff was overwhelmed and we witnessed them just throwing bags off the back of the trucks...too bad about anything breakable inside..overall we would certainly cruise again with Celebrity Read Less
3 Helpful Votes
Sail Date: August 2017
First the good parts: The My Time dining was great. If they couldn't seat us right away we were given a pager and could go wait in the bar. Just like in a shore based restaurant. This was so pleasant after the foolishness we've ... Read More
First the good parts: The My Time dining was great. If they couldn't seat us right away we were given a pager and could go wait in the bar. Just like in a shore based restaurant. This was so pleasant after the foolishness we've experience with Royal Caribbean. The food and service were great. The ship was clean and well maintained. The tables in the Ocean View Cafe were always cleaned promptly when they became vacant. The nightly entertainment in the theatre was generally very good (didn't need the hypnotist). I wish I could say the same about the entertainment around the ship, and the first production show in the theatre which were third rate (singers who could not hold a tune). The Celebrity orchestra was excellent. Now the little things that can ruin a holiday very quickly: We had 4 airport transfers included with this cruise and every one was screwed up by Celebrity in some way, ranging from being met by a person not identified as from Celebrity and had our name badly misspelled, to having no record we had paid for the transfer off the ship. The worst was when we along with 7 other couples were transferring from Iceland to Amsterdam after our pre-cruise holiday from Celebrity. There was no one to meet us at the airport and it took the 16 of us a lot of running around, asking for assistance, and time, to find the Celebrity desk (located nowhere near the meeting area or luggage pickup), only to be told the bus had just left and we would have a 45 min wait for the next bus. Tendering in Edinburgh was handled very poorly. I could have run it better. I’ll leave it at that. A couple of promises that were made by Celebrity when we booked the cruise were not followed through with till be contacted our travel agent. The Captain’s Club hostess and Guest Services just blamed it on Corporate. Read Less
4 Helpful Votes
Sail Date: August 2017
My husband and I, took the Silhouette British Isles tour in August 2017, Concierge Class cabin. This tour included a two-day stop in Edinburgh for the Military Tattoo. My husband and I are average age 63 with experience on 16 cruises ... Read More
My husband and I, took the Silhouette British Isles tour in August 2017, Concierge Class cabin. This tour included a two-day stop in Edinburgh for the Military Tattoo. My husband and I are average age 63 with experience on 16 cruises including two others on Celebrity Constellation. I went into this cruise with confidence in Celebrity as I felt our cruises on the Connie had provided us the best value for the money of all the lines we have cruised – Princess, Royal Caribbean, Azamara, Oceania, and Seabourn. I have been telling all my friends how Celebrity had a very enjoyable product. Well, after this cruise, I see that Celebrity has chosen to think more about profits and less about hospitality and the cruise experience – the same as Princess when we quit cruising Princess all together. On the positive side, our cabin attendant for our Concierge Class room, 1056, was very good and executed his job perfectly. He was very considerate of our needs and the cabin was spotless. He never failed to ask us how our day was going and if there was anything he could do. As far as dining, we thoroughly enjoyed the variety of cuisine in Qsine. Ibrahim and Kady, our waiters, and all the rest of the staff there, quite literally made the evenings a delight. We actually dined there twice during this 12-day cruise on Indian, Chinese, filet mignon, fried vegetables, street tacos and beignets. The idea is to share a variety of small bites. The dishes had flavor, there was a sea view, and a very upbeat, unhurried atmosphere. The steak and service at the Lawn Club Grill were extremely good as well, but I feel the price was too high for the meal as the salad was an ordinary salad bar and appetizer course flat bread, i.e. pizza. The buffet was better than average on a mass market cruise line and staff very pleasant. The tenders for Elite and > worked well the morning of Edinburgh. There was a special meeting place and we were able to leave the ship very quickly. All in all, the Elite amenities were very good including a cocktail time each night in the Sky Lounge and helpful messages from the Captain’s Club rep. The entertainment team of Debbi and Will (the gentleman from Belgium, not certain of his name) worked well together and we enjoyed their sponsored events. Thank you Debbi and Will for doing a great job with trivia and for your professionalism. I would also like to mention that the house DJ, Konstantine, provided some great music trivia and also made a special effort one evening for those of us who enjoy rhumba, foxtrot, and waltz early on before the crowds descended on the Sky Lounge. A big thank you for that! The Lectures at Sea were some of the best I have attended. If you get a chance to see Jayne Curry’s show, it was a hoot. Rest of the entertainment was not to my taste as I usually avoid the cruise line singers and dancers. Now, I will detail why we will think twice before cruising Celebrity again. The dining room food was simply awful. Twice, I could not eat my selections. The Country Pate was just a piece of fat with absolutely no seasoning or liver. The honey pork chop tasted like and had the consistency of packaged meat that has so much added water it is no longer meat. The beef goulash appetizer was simply a beef broth vegetable soup. The schnitzel was not schnitzel. I had trouble finding items on the menu that were even appetizing. I am on vacation and do not want meat loaf. That is a weeknight meat extender dinner. Celebrity – there is no experience in meatloaf. The whole experience was reminiscent of a school cafeteria with an attempt at presentation and white table cloths. Don’t expect to get actual cuts of meat or a lobster tail anymore. The table staff was working very hard and I do not fault them, except for asking for 10s on the evaluation. I will also compliment the lovely lady greeting us each time at Grand Cuvee. Murano was fine, but at the level of the main dining room a few year’s ago. Our first experience on the ship included a stop at the Concierge desk for dinner reservations. He jotted down some notes about our request in his book and said we would get a call or note. No call, no note and we never heard from him again. Just blew it off and made our own reservations very easily. Now to the ship. Our room did not have enough storage space. The closet was too small and there was not enough room in the credenza or night stands. I would never do anything longer than a week on this ship as there is no place to put anything. The bathroom was fine and we liked the sliding shower doors. The balcony was fine and enjoyed the leg rest for the chairs and the table. The ship decoration was very plain, chairs always difficult to move, and the artwork uninteresting. There was too much space allocated to shops and not enough space for passengers to congregate. Standing room only at many events – trivia, lectures, etc. while some space went unused most of the cruise – Quasar, shops, giant casino, etc. Probably my least favorite ship on 16 cruises. There were too many private events in the Sky Lounge, the only venue that could hold a large crowd and had a sea view. The atrium has a terrible staircase making it almost impossible for more than four couples at a time to dance – but this is where the band plays every evening – yet so much unused space and space for shops. I felt like the designer of this ship had never been a passenger. It was obvious that Celebrity has given up on the cruise experience and this was one home shopping network cruise. Very little to do unless it is about diamonds, artwork, watches, or Faberge Eggs. The bands were really terrible and children monopolized the dance floor with cartwheels and twirling even after 11 pm. Quite a few were upset about the first morning in buffet orange juice bait and switch. The kindly woman comes buy and asks if you want coffee or orange juice. You say sure and she brings you a $5 orange juice, not the free orange juice. In fairness, it was a good orange juice, but the way the sale was accomplished left a bad taste in everyone’s mouth and people were talking about this throughout the cruise saying they were duped. The cost of internet was beyond the pale. $24.95 for one hour or $299 for cruise. I get the whole flight on Delta by satellite for the price of one hour on the cruise ship. A word about the Tattoo and Edinburgh. Tendering there was awful. I had read last year’s reviews so knew that some people didn’t get back until 3 am and they had to stand in the elements for hours so I was prepared, many were not. Everyone was soaked, cold, and tired. The lines were disorganized. I believe Celebrity should give up on this experience as they are not willing to go the extra mile needed to pull off this event. Perhaps get somewhere warm with food for folks to wait until the tenders are ready for them, or just have us sit on the bus for goodness sake. It doesn’t take rocket science to figure something out, just someone who cares about the passengers. Obviously, there were many good things about this cruise, but we enjoyed Anthem of the Seas in July of this year far more than the Silhouette. Celebrity, I hope you can pull yourself together and this was an anomaly. Again, everyone I spoke with felt that the majority of the staff went out of their way for us and put up with a lot of grief as many were pretty unhappy with events. It feels like these are corporate direction problems as the crew was professional and hard working on the whole. Read Less
5 Helpful Votes
Sail Date: August 2017
This ship was not up to Celebrity's standards. Very disappointed in many things. Ship needs updating. Drapes in our cabin were torn in several places as was the bed skirt. Carpet in hall had a large slit in it. Chairs in library ... Read More
This ship was not up to Celebrity's standards. Very disappointed in many things. Ship needs updating. Drapes in our cabin were torn in several places as was the bed skirt. Carpet in hall had a large slit in it. Chairs in library were very dirty looking. Color scheme was depressing. Food was often cold or room temperature. Cold oatmeal, grainy eggs etc. were not appetizing. Spoke to buffet supervisor but didn't see any significant improvement. MDR food was often cold also. Invitation to Cruise Critic events were not received. Contacted Guest Services and the response was "What is Cruise Critic?" Promised a call back(several times). Never received calls. Celebrity excursion to the Edinburgh Military Tatoo (Signature event) was poorly run. Our guide lost most of our group half way up the hill. We couldn't see him because he didn't have a lollipop or umbrella to follow. Many of us joined a group from another cruise line. We were made to stand in the pouring rain for over 2 hours waiting for a tender back to the ship while others(not on Celebrity excursions) were allowed to wait in a Pub and were put on tenders in front of those waiting in the rain. Another excursion, in Inverness, was terrible. Spent 3 hours on a bus passing nothing but goats and a few cows. The hightlight was a 20 minute train raid, 10 minutes of which were spent in a station. This is not an excursion. On a positive note, embarkation went well and our dining room servers and state room attendant were great. Guest entertainment was good except for the Hypnotist. Production show "The Pearl" was the worst I've ever seen. Also spent 2 days in Amsterdam prior to the cruise and enjoyed the city. Read Less
7 Helpful Votes
Sail Date: August 2017
My wife is a bit finicky about cruising to a location with high temperatures (e.g., the Mediterranean) in August, and I was not thrilled about going to Alaska. So we "compromised" on this trip around the United Kingdom and ... Read More
My wife is a bit finicky about cruising to a location with high temperatures (e.g., the Mediterranean) in August, and I was not thrilled about going to Alaska. So we "compromised" on this trip around the United Kingdom and Ireland. (Spoiler Alert: It was a great decision.) We did not book the cruise until late April (less than four months before departure), so we did not have much of a choice on the stateroom. Our room (6148) was lower on the ship than our usual location, but it was kept very clean (our thanks to the cabin staff), quiet, and relatively close to an elevator. Everything in the room worked well, and eventually we learned how to store things to maximize floor space. The itinerary (starting in Amsterdam, then two ports in Scotland, one in England, one in Northern Ireland, two in Ireland, and one in Belgium, before our return to Amsterdam) was well thought out - with a good mix of sea days and shore days. There was also a very nice mix of big cities (notably Edinburgh and Dublin) with smaller ports (Inverness and Bruges), plus those in between (Liverpool, Belfast, and Cork). Others will comment on the tender situation in Edinburgh (which was terrible), but otherwise we had very smooth transfers in each port. I thought the food, especially the Main Dining Room (MDR), was even better than on our previous Celebrity cruises, and much better than a Royal Carib. cruise we took in February. The portions were a bit smaller, but that just meant less food left over at the end. Trust me, no one left the dining room still feeling hungry. As for the buffet, the food was good and plentiful, but not at the level of the MDR. However, my wife and I were both impressed by the number of workers cleaning tables, bringing around coffee and danish, and taking drink orders - much better than in the past. We saw about half of the shows. The Beatles tribute (which was, of course, the night we were in Liverpool) was excellent. There was a female singer/comedian who was also very good (my apologies for not recalling her name). The other shows were not so memorable, and I won't go into any more detail. Some of the smaller productions around the ship were also good, and there were some interesting lectures about the ports. The internet connection was better than on past cruises (but the pricing plans were worse), and the staff members in the iLounge were extremely patient and helpful. The crew members, from Captain Kafetzis (who is a bit of an entertainer himself), on down to the staff in the dining rooms and by the pools, were always friendly and professional. I used the Solarium most days, both to swim and to relax (my wife specialized in the second part), but I spent less time in the gym than I should have. We did not take any Celebrity shore excursions. Instead, we used either small private tours (with other Roll Call members), or larger private bus tours, or we went around on our own. I do recall, on previous cruises, receiving more information from Celebrity the night before we reached each port. But I had done my homework, so that was not really necessary. There was an interesting mix of North Americans, Europeans, and South Americans on the ship. We met a number of pleasant fellow cruisers, many of them from the Roll Call. Getting on the ship in Amsterdam was a bit chaotic, but we were on board about an hour after we reached the cruise terminal - not bad at all. We had an early flight back to the United States, so we left the ship very early on the last day. Our luggage was waiting for us at 6:45 AM - an impressive job by the staff. Overall, I would say this was clearly an excellent cruise - and I would recommend it highly. Read Less
3 Helpful Votes
Sail Date: August 2017
We have cruised on Celebrity 5 previous times and had an excellent experience. This Cruise, British Isles has been disastrous. The crew has consistently provided no information, or worse--misinformation. The excursion to Edinburg ... Read More
We have cruised on Celebrity 5 previous times and had an excellent experience. This Cruise, British Isles has been disastrous. The crew has consistently provided no information, or worse--misinformation. The excursion to Edinburg Tattoo was repeatedly stated as beginning at 6:30...ooops, they meant 9:00... the return to the ship in the driving rain storm had us standing outside for 2 hours plus, oh did I mention it was outside in the heavy rain. At previous port there was no information provided as to how to get into town except vague "There are cabs and buses and trains". And yes we can do our own research, but believed that Celebrity was as reliable as in the past... my mistake. While most of the crew is the usual friendly and helpful Celebrity folks that we as used to , those providing the critical information were invariably surly, curt, and provided dramatically incorrect info. Concierge class (Captain Elite) associate was equally unhelpful. We were going to take the Alaska cruise, but if they cannot handle a lightening operation how can I believe that they can get us to and from Dinali.. And there you have it folks Read Less
2 Helpful Votes
Sail Date: July 2017
This is the fifth time we have sailed on the Silhouette but the first time we have traveled to this part of Europe. It was a very good experience. The ship is always immaculately clean and all public areas are well cared for. Dining ... Read More
This is the fifth time we have sailed on the Silhouette but the first time we have traveled to this part of Europe. It was a very good experience. The ship is always immaculately clean and all public areas are well cared for. Dining options were plentiful. We stayed away from the buffet to avoid overeating, but enjoyed the meals served in the dining room very much. We also ate in three of the specialty restaurants; all were excellent. The entertainment was varied and of good quality. We particularly enjoyed the local group that performed on our evening in St. Petersburg. We were glad we had opted to stay on board and not do an evening excursion. It would have been a shame to miss this great performance. Our cabin steward was not as good as we usually have had on the Silhouette, but a word to an officer at a meet and greet resulted in an immediate change and an apology from the steward. We had read about problems with getting off the ship and through immigration in Russia, but it was quick and easy on both days we were there. Our excursions were booked with Celebrity and that may have made a difference. Read Less
1 Helpful Vote
Sail Date: July 2017
This was our 4th cruise, every time with Celebrity. We arrived to Amsterdam the morning of the departure. We where able to drop-off all our luggages upon arrival to the pier. The embarkation went very well. We had a three perks ... Read More
This was our 4th cruise, every time with Celebrity. We arrived to Amsterdam the morning of the departure. We where able to drop-off all our luggages upon arrival to the pier. The embarkation went very well. We had a three perks package (classic beverage package, gratuities and 300.00 onboard credit). We also had bought a 5 dining speciality package. For your information, better reserve your restaurants quickly as you may not get the time or the date you want. The buffet on the the 14th floor had a great variety of food. The room was very clean. We did not go to all of the shows, but the ones we attended where good. We always wanted to visit most of the cities the cruise was proposing. We would have stayed a day more in Saint Petersburg because I felt we visited to many things in a short period of time. The disembarkment went very well. We stayed two extra days in Amsterdam and really enjoyed the city. We will certainly cruise again on Celebrity Read Less
1 Helpful Vote
Sail Date: July 2017
All service personnel were great and very attentive. We were Aqua class, so dinners in Blu were wonderful, except for one hiccup. Our waiter, Felix was exceptional. The disembarkations proceeded without a glitch. However, one ... Read More
All service personnel were great and very attentive. We were Aqua class, so dinners in Blu were wonderful, except for one hiccup. Our waiter, Felix was exceptional. The disembarkations proceeded without a glitch. However, one excursion was was frustrating because there was no audio system and therefore no one could hear our guide. Apparently someone at Celebrity sought to cut costs and unfortunately it was at theircustomer's expense. The bars were lively and fun. Watching the bartenders perform was one of our highlights during cocktail hour. I have mixed thoughts about the Spa. I expect when I pay top dollar to be given a robe and sandals. For the first two times at the spa, they had no slippers to hand out! One would think that someone would have planned it better. They claimed that the sandals were not returned and they ran out. They might look into keeping the room card as collateral. But my therapist was a wonder at getting my knots out and so I was a repeat barefooted customer! Read Less
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