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18 Helpful Votes
Sail Date: March 2019
This beautiful ship with a great service crew FAILED TERRIBLY ON MULTIPLE LEVELS at sea during a storm we should never have been in. Prior to the mayday we noticed several things that we found “sloppy” or unusual for a top cruise ... Read More
This beautiful ship with a great service crew FAILED TERRIBLY ON MULTIPLE LEVELS at sea during a storm we should never have been in. Prior to the mayday we noticed several things that we found “sloppy” or unusual for a top cruise ship. The lights on the ship continually flickered and a huge banging sound continued for 30’hours prior to the engine failure. The crew was amazing, but handicap auto doors were not functioning, dining room doors slid open on their own during the storm and waves blew a door open to the dining room injuring multiple people. Prior to the engine and power failure, we noticed sloppy things that we have never seen on Disney, Cunard or Pinang - on the top level promenade stairs the crew had a makeshift and dangerously messy “fix” for slick stairs by using random carpet strips taped and towed to the stairs with twine. The makeshift stair pads were dangerous to step on and moved with every strep. Also, after refueling in Tromsø, we walked deck hours later and no one had bothered to take down the refueling signs and ropes blocking the promenade. There were also dangerous design issues in our three cabins - especially the heavy, finger-smashing closet doors that became uncontrollable during the storm, slamming to and forth with every move of the ship - eventually breaking from their track on the bottom. We were also told the ship did not have as many safety signs as other ships because management didn’t like the look of the signs. That being said, their lack of normal foresight to read the weather and reroute the ship, asking with their tragic mistake of having too little oil on the engines for high seas is unforgivable. We all love luxury, we all love great service, but we should hold cruise lines accountable for their critical decision making and putting the lives and safety of their passengers and crew first. Read Less
3 Helpful Votes
Sail Date: March 2019
The itinerary looked really interesting. We've looked at Northern Lights trips before, but this one was too intriguing to pass up, especially having never been to Norway or on Viking. I must agree with what was said about the carpet ... Read More
The itinerary looked really interesting. We've looked at Northern Lights trips before, but this one was too intriguing to pass up, especially having never been to Norway or on Viking. I must agree with what was said about the carpet squares in another review, and most certainly a BIG, more like HUGE question arises as to whether or not we should have been sailing on 3/23 when a few other ships elected to stay in port - this is for the investigating authorities to decide. And, of course, the helicopter airlift terrified us. BUT, all that being said, I believe that once in the emergency situation - whether or not we should have wound up in one - the crew did all they could to keep the passengers comfortable during such an extremely difficult situation. I do question this whole thing about the low-level oil sensors and believe that some sort of revised set-up should probably be considered that would allow for greater degree of roll and pitch prior to initiating auto engine shutdown, but, again, I'm just being an 'armchair engineer' I suppose without having all the facts at my disposal. Up to the 23rd, this was an amazing trip. The pre-cruise extension in Oslo was great. Our hotel, the Thon Opera, was conveniently located and very nice. The transfer to Bergen went smoothly, and the Sky - once we adjusted to a room with relatively little drawer space (especially on a trip where everyone had lots of heavier clothing) - was most enjoyable and beautifully appointed. We loved the quiet, relaxed atmosphere. Mezzanine level of the lounge is a truly beautiful space. Love the constellation decor up there too. Enjoyed the food (expected a bit better at times but overall quite good) - especially Mamson's waffles! The entertainment certainly can't be compared with the lavish production shows on other larger ships, but I thought it was nice how they brought on entertainers who presented music that reflected the Norwegian culture. And having the onboard guitar and piano player was nice as well (except next time please don't start playing "my heart will go on' during lunch if the really big waves and wind come along.) Visiting Narvik, Alta and Tromsø was indescribable! All three ports, as well as the entire journey northward through the fjords and sometimes narrow passages, was so picturesque and offered magnificent scenery. And what a thrill to be so far above the arctic circle! Excursions were awesome, especially dog and reindeer sledding. And, best of all, is that we DID get to see the Northern Lights several times. Mission accomplished in terms of the main objective of the cruise. The spa looked great but unfortunately never got to try it - planned to do so the afternoon of the 23rd. Loved the "heritage" area and the displays there. Love the infinity pool but never got to try that either (perhaps on a warmer weather trip!). Our DV2 room was very comfortable as well. Enjoyed the heated bathroom floor. All the enrichment lecturers were excellent. Michael and Corey, especially, presented such interesting and captivating, as well as entertaining programs. We were airlifted - which was truly scary - but the aftermath was just astounding in terms of how well we were taken care of by the Norwegian authorities, volunteers, red cross, police, hotel staff, shop keepers, on and on. Of course, ALL praise to the pilots and crews of the CHC. What a daring yet successful rescue effort of over half the passengers. We very possibly would not be here but for their bravery and expertise. Can't wait to sail with Viking again. Chairman Hagen has done all he can to try and make amends for a situation that is unprecedented in modern times. It truly saddened us to have to leave the ship the way we did and to witness firsthand the damage that was being done to her during that terrible bomb cyclone. While that Saturday was a life-changing experience that will likely haunt me at times for the rest of my life, I would go on the Sky for another cruise without hesitation. Read Less
9 Helpful Votes
Sail Date: February 2019
We wanted to see the Northern Lights and rather than take the Hurtegruten route which is heavily promoted in the UK, thought we would take a more luxurious option with Viking. We are both season travellers with over 10 cruises in ... Read More
We wanted to see the Northern Lights and rather than take the Hurtegruten route which is heavily promoted in the UK, thought we would take a more luxurious option with Viking. We are both season travellers with over 10 cruises in various parts of the globe. Things did not start well with our arrival in Bergen and depositing our three bags at the terminal, for just two of them to arrive at our stateroom some 2 hours later and the third bag finally arrived 6 hours later!! Having chased guest services there was a very laisser afire attitude which seemed to set the tone for the rest of the trip. We have numerous issues with our cabin including excessive squeaking from the French doors when at sea ( whilst they admitted there was a problem we were offered ear plugs!) A shower that didn't seem to be regulated and periodically ran with scalding water, our toilet broke and it took three phone calls to get a plumber. We ordered room service and early morning tea on a few occasions and every time had to wait ages and there was always something wrong with the order. I felt that the staff were poorly trainef. I overhead waiters discussing their grievances on more than one occasion in the dining room which was incredibly unprofessional. The bar service was shocking and in both The Living Room and Explorer Lounge the waiters would swan around with trays clearing classes and NEVER asking if we would like a drink! We had two of our pre paid trips cancelled, one was cancelled well in advance of departure and we were told we could be credited on the card used to pay for the excursion. This now seems to be a total lie as this did not happen and we were given credit on our shipboard account. The settlement of such credits to UK passengers is by cheque within 60 days! What a joke and there is no reason why credit cards can it be refunded. We had considered a Viking River cruise but having experienced their level of service would not touch them with a barge pole! Read Less
2 Helpful Votes
Sail Date: February 2019
We wanted to see the Northern Lights and love to cruise on smaller ships (Oceania is our 'go to'). The overcast skies during most of the cruise were a disappointment for seeing the Northern Lights (we had one clear night near ... Read More
We wanted to see the Northern Lights and love to cruise on smaller ships (Oceania is our 'go to'). The overcast skies during most of the cruise were a disappointment for seeing the Northern Lights (we had one clear night near Narvik that allowed about 15 minutes of viewing during the 12 days on board). The temperatures were also warmer than expected which resulted in melting snow and rain north of the Arctic Circle in February. Cruising the Norwegian coast and the train from Oslo to Bergen (we spent two days in Oslo before boarding the ship) were the trip's scenic highlights. The ship is very nice and we enjoyed our time aboard with a few exceptions. The main pros were the very friendly staff, the excellent bathroom (see below), a reliable internet connection, and the omission of a casino..Our main disappointments were the Restaurant (inattentive and slow service, high noise level due to lack of sound absorbing surfaces such as curtains and carpets, OK but not great food) and the limited variations in daily salad and vegetable options (lots of rice, potatoes, steam vegetables, and green salad, but not much else). We enjoyed Chef's Table and Manfredi's were OK but not great. We ate most of our meals in the Café but eating 2-3 meals a day in the same place for 12 days got repetitious. We were surprised that most of the food in the Café was self service which raised concerns about spreading bugs such as norovirus, but I'm not aware of anyone getting sick. Overall, we enjoyed the cruise and would go on Viking Ocean again if the itinerary was interesting, but Oceania remains our top choice. Read Less
2 Helpful Votes
Sail Date: February 2019
The Itinerary is great and you will see spectacular scenery in Norway. Unfortunately, with any cruise you can't control the weather which is really important if you want to see the Northern Lights. We were glad we were able to see the ... Read More
The Itinerary is great and you will see spectacular scenery in Norway. Unfortunately, with any cruise you can't control the weather which is really important if you want to see the Northern Lights. We were glad we were able to see the Northern Lights but somewhat disappointed in the color and brightness due to most of the nights being cloudy. Also, cameras really pickup more color than the naked eye so having a camera that is capable of taking pictures of the Northern Lights is critical. Viking Sky does a good job of providing guest hints on how to take good pictures of the Northern Lights. We had a stress free embarkation in Bergen Norway. Very convenient location within walking distance of several hotels and attractions which made it nice since it was an overnight stay on the Ship in Bergen. The ship is gorgeous and mostly well maintained. They do a really good job of keeping the common areas clean. But be aware of the ice that can accumulate on the outside decks. It seems that Viking could have put a barrier around the ice which would have really improved the situation. This was mostly an issue at night when people would go to the decks and couldn't see the ice. I really like having the Self-service launderette. Our stateroom attendants were very friendly and did a great job taking care of our stateroom. The capability for Viking to notify guest, who wanted to be alerted no matter what time of the night, that Northern Lights were visible from the ship was fantastic. It did really add a special touch to the cruise. There were more movies and shows available on the TV then expected. The dining staff did a good job and were very friendly. I really like that the World Cafe for the most part served the same food that the Restaurant did so if guest didn't want to dress for dinner they had they same food options. Viking could expand some of the options such as bread and cookies so that each meal isn't the same the entire cruise. Don't get me wrong there are plenty of options but each lunch and dinner had the exact same bread everyday. I liked the availability of the specialty food buffets that were served on the pool deck that provided added flexibility and variety for dining options. We really enjoyed our dinners in The Chef's Table and Manfredi's. The included wine was mostly good except we really didn't enjoy the German red wine they had several meals. The included excursion for the most part were rather boring and didn't do much other than drive around and I think Viking could do a better job of describing the tours so guest will have a better idea of what to expect. For example, the tour in Bergen explanation of the excursion should reflect the actual excursion making it clear that it doesn't stop at the King Haakon’s Hall, the Rosenkrantz Tower or the Fish Market. We did really enjoy the included excursion in Tromso where we visited the Northern Light Planetarium. We enjoyed the warm drinks (especially the Baileys and Hot Chocolate) when returning to ship from our excursions. For the most part, Viking Sky did a good job of getting guest on and off the ship. The second day in Bergen was the only port that the line was extremely long when returning from our excursion. Disembarkation was extremely smooth. Do not expect taxi's to be readily available at the Tilbury port. Transportation should be planned prior to disembarkation. We rented a car from Enterprise which picked us up at the port. Read Less
Sail Date: February 2019
Our cruise was beyond our expectations. The ship beautiful, the food outstanding and the staff couldn't have been more attentive. Be sure to try the specialty restaurants. The Chef's Table which had a different menu every ... Read More
Our cruise was beyond our expectations. The ship beautiful, the food outstanding and the staff couldn't have been more attentive. Be sure to try the specialty restaurants. The Chef's Table which had a different menu every night and Manfredi's which had an extensive menu. Both were amazing! The other more casual restaurants had a huge selection of food with different selections added every day. Everything was delicious! We took advantage of High Tea every afternoon at 4 pm. The scones were the best I've ever had. There's a covered pool that allows you to swim in the coldest climates and a snow cave to enjoy after the sauna. Our stateroom was comfortable and had a beautiful bathroom with radiant heat. The TV had a huge selection of movies, TV series, and documentaries. If you leave the webcam on at night and there is a northern lights sighting, they will announce it in your cabin. We ran out on the deck at 3 am to catch a glimpse! There were many activities to keep you busy and there was entertainment in the evening along with music in the atrium. The excursions were informative and fun. We went to a Sami Camp, learned about their culture, went reindeer sleigh riding and had dinner in their teepee. I would definitely take another Viking Cruise and encourage everyone to do the same! Read Less
2 Helpful Votes
Sail Date: February 2019
This was a really enjoyable different kind of itinerary and our first experience with Viking. We came in with high expectations for the ship and crew and it was met in every way. Also, we really enjoy this size ship. We never felt ... Read More
This was a really enjoyable different kind of itinerary and our first experience with Viking. We came in with high expectations for the ship and crew and it was met in every way. Also, we really enjoy this size ship. We never felt crowded or experienced lines. Our cabin was modern, comfortable and provided ample storage space. The bathroom was great with a heated floor, plenty of counter space and a very comfortable shower. The TV entertainment system was great and comprehensive including tons of free movies and TV shows, enrichment programs, music and even TED talks (I can get behind a company smart enough to feature TED talks). There was also a good variety of live channels inc,using several US news stations. At times the live TV was unavailable. The free internet was limited to one device at a time per passenger which is frustrating but a smart policy. It did not work so well in some locations but was generally fine for email and reading news. Our cabin was cleaned twice a day and our room steward managed to do so without us ever hardly seeing him. The service level was as good or better then any of the dozen or so cruises I have previously taken with both mass market and luxury lines. The food ranged from very good to great. I really appreciated the fact that Viking provides an experience that is mostly inclusive and enjoyed that pretty much everything was part of the base experience. The ports we visited were all pretty interesting. We really loved our starting port, Bergen, and we recommend spending at least a few days in Oslo, where we flew into, which is not part of the cruise itinerary. If you do go to Oslo, the 7 hour train ride from there to Bergen was very enjoyable. My one complaint regarding the ports is the time in Stavanger was just 7 hours which seemed very short. We took all the included Panoramic tours and found them all worthwhile. The one optional Viking tour we took was in Alta and including snowmobiling and the Igloo Hotel. This was very well organized and was a highlight of our trip. Finally, I must note the embarkation and disembarkation. They were incredibly smooth and there was none of the usual chaos getting off the ship. I never felt crowded at all. We used Viking to transfer to the airport for our departure flights and it was great. We were not too lucky with weather or the the Northern Lights, but this did not lessen our enjoyment of this cruise. We loved it! Read Less
14 Helpful Votes
Sail Date: January 2019
My wife and I have cruised many times with Celebrity and always received 1st class service. We have completed many of the popular cruises more than once so was looking for alternative itinerary's. We booked an Explorer Suite with ... Read More
My wife and I have cruised many times with Celebrity and always received 1st class service. We have completed many of the popular cruises more than once so was looking for alternative itinerary's. We booked an Explorer Suite with Viking (similar price to a Penthouse with Celebrity) expecting a premium cruise experience but how wrong we were. We opted for the flight and cruise package just in case of any delays etc but unable to pre-book our seats so we could not sit together. Check-in was OK but the welcome champagne was an inch in a glass and no member of staff to show us our suite. The suite was as expected, sensible size decorated with furniture from Ikea. The one big issue was trying to keep the room warm as the outside temperature was as low as -18. We had all the curtains closed, all heating including an electric panel heater on full, blankets on the bed and still cold. The same for the pool area and the world café, you needed a sweater or fleece to eat your lunch. Service was very slow with many dirty tables waiting to be cleaned and members of staff just walking past. Must say food quality and variety was good. Room service was very slow to start, 1230pm and still no clean, 8.40pm no clean or turn down. After a couple of complaints this did improve. Shore excursions a complete joke, they were either cancelled or changed at the last moment and those that did proceed were poorly organised. I complained to Judi Buikman the shore excursion manager as she cancelled Northern Lights tours as not dark enough, tidal water phenomenon as it was low tide and a train and snow mobile tour as there was a road incident at 7am and she was worried the bus could not return passenger's back to the ship at 4pm. When I pointed out she failed to do her homework on the excursions, she replied "fair comment". We had arranged dinner reservations prior to sailing for the specialty restaurants but then refused to alter the seating from 2 to 4 persons as we had met new friends. After a sharp conversation with the Hotel Manager and Restaurant Manager this was changed but it should not be this way. The service in the Lounge Bar was very slow if at all, quicker to order drinks at the bar. The evening entertainment was fine for us, either a guitar or piano entertainer. One day the Cruise Director Drew Raitch performed his song book for us, it was embarrassing, the man cannot sing at all so please don't try. Viking Ocean Cruise are a new start-up cruise line (not river cruises) and it shows. The staff are not trained or experienced at ocean cruises and require constant direction from the Officers who themselves require more training. The ship itself was very well maintained but then it is only 2 years old, it is however very noisy when in rough seas and when using the bow thrusters, no pods fitted to this ship. My wife and I really wanted to like Viking as our new "go to" cruise line with different itinerary's but not a chance. Viking are now what the cruise industry was 10 years ago and customers paying premium rates for the top suites and Penthouses demand service. Celebrity have a Butler who takes care of everyday issues such as excursions, dinner reservations, laundry etc. They also have a dedicated restaurant and lounge bar with concierge for suite guests only and unlimited use of the speciality dining rooms. We are so glad we booked Alaska with Celebrity in May and not Viking, we would have been so disappointed. Read Less
4 Helpful Votes
Sail Date: January 2019
We wanted to see the Northern Lights. We knew that there were no guarantees, but thought that Viking would at least provide as much support as possible to view them. Perhaps the problem is that we were on the first-ever Viking cruise in ... Read More
We wanted to see the Northern Lights. We knew that there were no guarantees, but thought that Viking would at least provide as much support as possible to view them. Perhaps the problem is that we were on the first-ever Viking cruise in search of the Northern Lights. The cruise excursion staff HAD NEVER BEEN TO THE PORTS BEFORE. For that matter, neither had the ship's captain (I"m glad I didn't know that until the cruise was over, when he told us). That is, the excursion staff could answer no questions about most things except to say that they didn't know. Plus the built-in excursions were so poorly organized. Tour guides who couldn't speak English, itineraries that were haphazard. We drove past (did not even stop to stay in the bus to look) the main tourist attractions, if you were on the wrong side of the bus, you didn't even get a look at all. Some of the paid excursions were even worse, resulting in Viking having to refund all or part of the cost. There is absolutely no excuse at all for this level of incompetence, I don't care if this was the first time they did this trip. They should have investigated first. Think about it, a Norwegian cruise line that can't handle ports in Norway. Then the food. It was totally disappointing. Everything was so bland. Especially don't go if you're vegetarian, few and poor options. Then the fact that this was a very class-conscious society. On Viking, there are built-in excursions included in the base fare. You can sign up online in advance to get the time you prefer. If you pay more for a cabin, you get access first, so the times I wanted were already fully booked before I had access to the online reservation system. And I was very careful to sign in as soon as I was able to. The same was true for reservations in the specialty restaurants, I couldn't get a reservation at a reasonable time for at-sea days on the first day that I was able to sign up. Then the Northern Lights. We were told to leave our TVs on after going to sleep, and they would announce if northern lights were sighted so we could try to catch them. Well, we did that every night (and the light from the TV was most annoying), the problem was that they didn't announce sightings, even when passengers sighted and reported them. Apparently the crew didn't see them, but other passengers had some spectacular views. When we asked the staff why they didn't announce them, they just told us that it it was just a rumor and sightings hadn't been reported. We spoke directly with the passengers who did see them and did report them, so there were significant issues there. On the plus side, the ship itself was wonderful, the entertainment was wonderful. I especially loved the sauna/steamroom/snow grotto. All the staff was great, friendly and super helpful (except for the problems with excursions, as mentioned, where they couldn't help as they had no information at all). The lectures were outstanding. Despite the positives, I will never do another Viking Ocean cruise. I can get better value and better food on a mass-market cruise line like Princess. Read Less
2 Helpful Votes
Sail Date: January 2019
We have experience of around 25 cruises on various lines but this was our first on Viking. The main aim was for my wife to see the Northern Lights, and thankfully we did. Obviously our ship – Viking Sky – was very new and we were ... Read More
We have experience of around 25 cruises on various lines but this was our first on Viking. The main aim was for my wife to see the Northern Lights, and thankfully we did. Obviously our ship – Viking Sky – was very new and we were looking forward to seeing it. Our first impression was good. It’s sleek, airy and well designed, with some nice touches such as a lift button for the Gangway, heated bathroom floors and large showers. Viking is still relatively new to ocean cruising so inevitably there were some things that were not as good as others. So, here is my list of the good, the bad and the bizarre, in no particular order. Good A lot of effort has been put into sourcing an interesting range of artworks around the ship (a reminder of Celebrity many years ago) with a useful audio guide accessible on one’s smartphone using the Viking App. The ship makes very good use of technology for the benefit of passengers. There is excellent free Wi-Fi and their App provides instant real time access to one’s on-board account, restaurant and excursion bookings, and much more. Staff in the bars and restaurants carry smartphones which are used to record menu choices, order drinks etc. One only has to give the room number and a photo of the passenger pops up on the server’s screen. No more handing over cards or signing for drinks. On the subject of drinks, there is complimentary beer and wine at meals which is both ample and very reasonable quality. Other drinks can be purchased at reasonable prices and - a long overdue touch - service is included in the headline price – no more aggravating extras, and no staff hassling you to buy. We were impressed with the organisation and content of the complimentary tours, and the local tour guides. And, a particularly welcome feature was the mulled wine offered to passengers on their return from tours! Our cabin was a deluxe veranda (4101). I was particularly impressed with the generous layout and the size of the bathroom, the full-size WC and the good quality toilet paper. I know this may sound trivial but how often have you squeezed yourself onto a tiny WC placed at an uncomfortable angle and with almost transparent toilet paper? There was also ample wardrobe space for heavy coats and body warmers as well as the more usual apparel. Plenty of wardrobe hangers, including a few padded ones – a nice touch. The large interactive TV was good but it was rather difficult to navigate the options. One can cancel pre-booked shore excursions up to 48 hours ahead and receive a full refund. This is exceptional service. The ship was spacious and on sea days not over-crowded even allowing for the fact that almost nobody ventured outside due to the cold (but see comment below about the Pool deck). The enrichment lectures (and lecturers) were good but there seems to have been no attempt to guide the content and as a result there was a lot of overlap, particularly about the Northern Lights and the Vikings! Our cabin attendants were great! We enjoyed Manfredi’s Restaurant, though it would be better if there were more daily specials. Service overall was fine but not consistent – sometimes, for example, the waiter would explain the various breads, other times not. The quality of the breads on the ship was very good with one exception – the morning breakfast sliced loaf for toasting, which was very poor (this seems to be a general problem on cruise lines and may lie in the flour being different from that used in the UK). The croissants were excellent – probably the best I have had on a cruise. I made a number of comments in the mid-cruise review and we were tracked down by a manager in the restaurant who discussed my concerns with me. Extra points for this. The Captain was excellent – he was frequently to be seen about the ship, friendly and approachable and he was on the gangway to say goodbye at disembarkation – a first for us, and a very nice touch. Other senior officers were also friendly and often to be seen. Bad The cruise director was pretty underwhelming - lacking in charisma or sparkle. His Assistant Cruise Director put on an excellent show of singing and dancing, better in fact than the ship’s singing quartet who weren’t bad. Overall the ship has a problem with under-trained staff who are unable (or is it not allowed?) to take responsibility for resolving issues, and such response as there is sometimes is very slow. There was poor service in World Café, nobody appeared to be in charge and there was no active supervision of the catering staff or servers. I reported to a member of staff that the only hand sanitizer in Mamsen’s was not working – it was still unfixed when we left 90 minutes later. Mamsen’s Deli must be the most peculiar eatery on the high seas. Its rationale is that it serves a selection of snacks from the owner’s daughter’s family recipe book. The result is that it serves EXACTLY the same limited selection of snacks and cakes EVERY day – a staggering lack of imagination. This is both bizarre and certainly very unsatisfactory from the point of view of the passengers. Viking can either continue to pander to this family vanity or serve passengers’ desire for at least limited variety. The World Café selection was sometimes limited and very inflexible. There was a particularly poor choice of pizzas and pasta dishes and no option for made to order variety. There was little attempt to create coherent meals. For example, a curry might be on offer but without appropriate side dishes; or roast duck without suitable accompaniments. The British bacon at breakfast was not cooked properly – undercooked and swimming in a liquid – and the “Banger” sausage unlike anything one might normally expect. The afternoon teas were good except the scones were served with good thick double cream instead of the proper clotted cream – not a show stopper of course, but if you are imitating a British tradition it pays to get things right. Given that we were in Norway the fish dishes on offer were very disappointing. Why wasn’t fresh fish sourced locally en route? And why was there so much pushing on almost every menu of “the Chairman’s recommendation” which was always salmon. Does he eat nothing else? And while we are on the subject of the Chairman: there are lots of pictures of him fishing and enjoying the outdoor life. As a customer I would be more encouraged to see examples of him engaging with passengers and striving to put their wishes at the forefront of his business. The Pool Deck was freezing cold for a large part of the cruise. At first I thought this might be an unavoidable factor given the outside temperature but for the last couple of days the temperature improved markedly. Why wasn’t this fixed earlier? There seemed at times to be a worrying attitude to staff - some were left in very inhospitable - ie cold - roles for much too long. Does this play out in a tendency to simply go through the motions instead of offering outstanding service? On other cruise lines staff seem to have a greater sense of pride in the service they and their colleagues provide. Finally, I think Viking must use biological washing powder because the sheets seemed to aggravate my latent eczema. Bizarre The bird song in public washrooms. What is this about? And, the owner’s suite is squeezed between the Explorer’s Lounge and the Mens’ washroom – surely a less than premium location. Not that it is an issue ever likely to trouble us. Finally We enjoyed the cruise, and we did see the Northern Lights, but we aren’t convinced the overall level of service justifies Viking’s prices Read Less
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