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267 Royal Caribbean Southampton Cruise Reviews

Having had a brilliant cruise on Navigator last year, we booked to do the same itinerary with friends from Scotland. Our 19th cruise - and 8th with R.C. but what a huge disappointment - so much has changed. The admin staff were ... Read More
Having had a brilliant cruise on Navigator last year, we booked to do the same itinerary with friends from Scotland. Our 19th cruise - and 8th with R.C. but what a huge disappointment - so much has changed. The admin staff were 'polite' to the point of rudeness. The ship was tired and dull - downright grubby in places. Mirrors in dining room had a film of grease over them. No real sparkle to this ship. It may be going in for refit - but there was no excuse for poor cleaning. All the luxury elements were missing, no flowers on dining room table - in fact no diners!! Our complete section had empty tables around us - the food was tepid, insipid and uninspiring. Waiting staff were excellent - doing their best under the circumstances. The head chef spent more time apologising to guests than he did in the kitchen. Conclusion - they were trying to get you to spend more in the speciality dining ! Forget the windjammer - crammed to capacity due to guests not using dining room. Our jnr suite - excellent space - but we had to ask for the floor to be cleaned in the second week - no sign of a hoover and carpet getting thicker every day. Glass tables in bars were grubby. Drinks waiters friendly - but then they were getting regular tips to remember us. The changed the itinerary dropping Genoa before we even sailed - due to overcrowding - did they not book their slot over a year ago?? the replacement port was skipped due to the non-appearing Hurricane. Lisbon was skipped - and they substituted it with an overnight stay in Le Havre. Of all the ports they could have gone to why this ferry port with nothing of interest?? They did not even lay on shuttle buses to get to town. Over 3,000 people on board, many old and challenged - the queue for the port bus was over one hour long. the 25 minute walk - was more like 40 mins. They did manage however to book coaches for an overpriced trip into Paris. They even took coaches to Rouen for a trip - WHY French health official had declared the place an health issue due to huge chemical fire. Toxic soot on everything, questions over air quality and a ban on eating fruit and veg grown there and the milk had to be thrown away - yet RC thought it would be a great idea to take people to visit it. How desperate for profit was that. Very poor entertainment Cleary they are floundering in the expanding cruise market and have lost their edge. Our worst cruise out of 19 others !! Very poor value for money and disappointing to say the least -- Royal Caribbean dont even bother responding to correspondence outlining issues. Staff refused to provide a letter for insurance company stating port missed and the reason. Read Less
Sail Date September 2019
Second cruise with RC, first one was on the Navigator (pre refurbishment) and that was so much better, as my wife is in a wheelchair there were many issues that we feel should be addressed:- -Lack of unisex accessible toilets, only one ... Read More
Second cruise with RC, first one was on the Navigator (pre refurbishment) and that was so much better, as my wife is in a wheelchair there were many issues that we feel should be addressed:- -Lack of unisex accessible toilets, only one on deck 12, or its back to your room. - Great idea to put a piano in a lift at peak times which in effect made lift unusable, and yes they put a piano in a lift.....great idea that was - Sun beds rammed in side by side with no access from the sides unless you spend 30 mins dragging other ones out of the way - Apart from deck 4, there were no Sun lounges available - State rooms were shabby and need updating - The so called multi million pound refurbishment was obviously not spent on interior decoration - Windjammer menus seemed to repeated every other day and food was on many occasions cold - It was like a treasure hunt most days in the Windjammer to find the vegetables, which again were cold - On the other extreme you would get second degree burns from the utensils that were kept under the lamps In summary, RC seems to be focusing on quantity and not quality, can we please have the ship's back as they were..... Read Less
Sail Date September 2019
We have sailed several times with the royal carribean and normally I love my cruise - however the last cruise I had in August, will sadly probably be the last cruise I choose with Royal Carribean - the staff as always were perfect and ... Read More
We have sailed several times with the royal carribean and normally I love my cruise - however the last cruise I had in August, will sadly probably be the last cruise I choose with Royal Carribean - the staff as always were perfect and could not do enough to make our holiday special - however we had an unbelievable number of teens on our cruise who congregated each evening in level 8 - my floor - particularly near the lift area - so I was constantly feeling intimidated each time I used the lift - so much so that I opted to use the stairs - I had teens running up and down corridors late at night and once it was as late as 3.30 am - I did ring security on several occasions and in all fairness they came and solved the problem ...on that night - but it would be exactly the same on every night - annoyingly even on the last night they woke me at 1am - and as I was leaving the ship just after 7am to drive hundreds of miles I wasn’t happy at all - there was no monitoring of the corridors at all - I understand the shop is due for a refurb - which had I known I would probably have booked another ship as it looked tatty and needing paintwork in several places The food as always was incredible plenty of choice and fantastic On our return I did email customer services re our noisy holiday and was told I should have rang reception - which I did - no other help whatsoever - they didn’t seem interested whatsoever that I had saved all year for a holiday to be disturbed every single night and reluctant to use the lifts I personally will prob not ever be booking with RC again - not just because it was simply too noisy (I do have four children if my own so I am not anti children) but also the attitude I had from customer services Sadly it falls far short of the holiday I saved hard for - I love cruise ships so i’ll prob try another company next year Read Less
Sail Date August 2019
Where do I begin .... or should I just say wow I'm glad i'm off this ship. We have sailed with many companies down the years including Royal Caribbean and always had wonderful experiences with excellent ports of call, lovely ... Read More
Where do I begin .... or should I just say wow I'm glad i'm off this ship. We have sailed with many companies down the years including Royal Caribbean and always had wonderful experiences with excellent ports of call, lovely fellow passengers and fantastic service. However, we have never sailed from a UK port in the height of the holiday season and I have to say we will NEVER do this again. I really do not have words to use to describe this latest experience but disastrous might be the best expression. What happened to manners, courtesy, politeness and general awareness amongst the British public. It is obviously a lost art. The clientele that Royal Caribbean are obviously trying to attract on this ship is not what you would expect on a cruise ship. During out 14 day cruise we had numerous families removed from the ship at various ports, fighting in the lifts which caused the lifts to be closed to clean up the blood, numerous random acts of nudity, severe drunken behaviour and one incident of a youth being detained in the ships cells for the last 2 days of the cruise. Even our comedian commented that the price of cruising has obviously gone down due to the clientele on board. People would stampede into the lifts before allowing anyone to get out and the entire ship just became survival of the fittest. Even on quiet day when there was an abundance of sunbeds available there were certain families from the North West of England who would hover around the consierge sunbed area and wait for the deck patrol members to walk away before charging on mass into the area to occupy as many sunbeds as possible then argue and refuse to move when advised they were not allowed to stay there due to the fact they had not paid for this service. It was all about taking as many 'selfies' as possible in this area for bragging rights when they got home. They constantly threatened the staff that if any of their property was removed they would claim against the company for theft and damage so the staff just gave up. This was the general attitude around the ship so in the end most of the service staff just gave up due to the way they were being treated and the whole ship just ended up looking dirty and untidy with plates, glasses and food left lying around all day. It was a real shame for the genuine passengers on board who had manners and thoughtfulness and polite children with manners. The other major problem on board is that this ship has been refitted to accommodate a further 500 passengers without any increase in facilities or deck space. This just makes the whole ship tight for room and again the waiting staff in the dining rooms had to pass food over tables, aisles and squeeze between tables like i have never seen before. Our ports of call were very good and we did enjoy getting away from the football style hooligans on board for the long days in port. Embarkation and disembarkation was always smooth and swift even if we always avoided the thought of getting back on board fr as long as possible. So to sum up if you want to feel like you are on a cheap holiday camp with rude and obnoxious passengers who think the world owes them a living then spend 14 days aboard this cruise from hell. If not I would suggest you sail with another cruise company out of any port that is not in the UK. We, and many other passengers we spoke to, will never sail on this cruise ship again from Southampton in the summer holidays. Read Less
Sail Date August 2019
Just returned from Royal Caribbean’s Explorer of the Seas Northern Europe and Russia cruise. THIS IS A FULL REVIEW. Explorer is 20 years old and smaller but otherwise identical layout to Freedom and Independence of the Seas, ... Read More
Just returned from Royal Caribbean’s Explorer of the Seas Northern Europe and Russia cruise. THIS IS A FULL REVIEW. Explorer is 20 years old and smaller but otherwise identical layout to Freedom and Independence of the Seas, sharing the same (but smaller) Deck 5 central shopping mall idea, Schooners Bar, triple-floor Sapphire Dining Rooms, Windjammer buffet, ice rink, FlowRider and Dizzys/Sky Bar etc. The August cruise from Southampton to Northern Europe was perfectly pleasant. Oslo, Copenhagen, Tallin, St Petersburg, Helsinki, Stockholm, Skagen (Denmark) and Stavanger (Norway) and the weather was kind, but lazing in the sun on the main deck was possible on one day out of 14, although I spotted several people, probably from Newcastle on Tyne, out there in their bikinis in Force 8 winds! This is an easy cruise to access all the cities visited. All ports were quayside docking and all within easy walking distance of the city centres (Helsinki and Stockholm a couple of miles away but with cheap public transport from the quayside). Don’t fall for the cruise-line’s nonsense of buying their organised trips or paying an extortionate $40 for their own local shuttles - every city had cheap (typically $3 per trip or $10 for a 24 hour ticket covering all busses, trams, water taxis and metros) and regular public transport always right from the quayside. We organised our own tours through local operators, but in cities like Oslo, Helsinki, Copenhagen and Tallinn you can walk everywhere. In every case, local tours were 50% cheaper than the cruise line’s official tour, and usually better. In Skagen we just walked but a friend rented a car for $35 for the day and visited everything there was to see - more than any of the organised tours. In Stavanger we booked a 3 hour fjord cruise with Rödne Tours from a booth right next to the cruise terminal for $40 each when we arrived, but I’d recommend pre-booking in case there’s more than one cruise ship in port. In St Petersburg we booked a 2 day tour with TJ Tours just 5 days before arriving and had a great experience with our own guide and a comfortable Mercedes minibus, all meals and water included, visiting more locations and for longer than the best available cruise-line tour for half the price ($250 each). You must book with an official Russian tour operator to get your necessary temporary Russian visa - you can’t visit St. Petersburg unaccompanied (well, not officially) but it’s as simple as booking online with a tour operator such as TJTours, SPB or Alla Tours. We found many fellow Americans were scared stiff of Russia, thinking the “Reds” might not like them. Well, that’s simply not the case. They are lovely! The guests on this cruise were 60-70% British. Some Americans and Australians for whom this was usually one half of their European cruising (the other half being a Mediterranean cruise, but not always with RCI). The Brits were a mix of classes, lots of blue collar families but nice, friendly and honest in the way Brits usually are. A couple of dozen feral kids under 10 running around, living in the elevators with no parents or ship security enforcing some manners. A public keel hauling of the worst offender would soon restore discipline (this is a joke, btw). . The negatives on this trip were all on board the ship. Having cruised with Royal Caribbean several times a few years ago, these are the noticeable differences – a general decline in standards whilst RCI try even harder to screw every last penny out of their guests: - Sapphire Dining Room - food still ok but menus not quite as varied as before and some dishes simply not up to scratch. Service definitely slower and poorer than we’ve experienced on any other cruise or cruiseline. One night we waited 30 minutes for our order to be taken. Another couple next to us waited 90 minutes for their main course. Lots of complaints heard about this. The dining rooms seem to have more tables crammed in and they’ve dispensed with the nightly “Showtime” singalong by the waiters. Coffee and liqueurs used to be offered automatically, now you have to ask. No chocolate mints anymore. MyTime Dining is a shambles. Dress codes are not enforced at all - families in tee shirts and shorts - even on Formal Night. This is not what I pay my cruise bucks for. If diners want to dress in shorts, send them to the Windjammer. There IS a choice! Hey, Royal Caribbean - stop this race to the bottom and restore some semblance of style to your ships. - Bars. There seem to be fewer waiters going round taking orders. Best bar for cocktails is still Schooner. Dizzy’s on the 14th floor has a good atmosphere (but the air con is always too cold). Some evenings it’s taken over by a “silent” disco, which actually means drunken guests singing the chorus of two different songs out of tune at the top of their voices. Silent it is not! Why on earth they can’t hold this in one of the disco clubs is beyond me. Drink prices noticeably up. $6-10 for a beer, ordinary branded spirits $10-15 and wine at $11-16 a glass. Cocktails typically $12 and up. - On board sales bargains - e.g. watches and jewellery. Quality and variety on offer is poor and prices are the same as high street. The rest of the goods on offer was tourist tat, overpriced by 50% compared to identical tourist tat in each port. On board bargains used to be one of the joys of cruising. It isn’t any longer. Art and overpriced jewellery auctions did zero business. I never understand how they make money, but this cruise full of savvy Brits wasn’t going to part them from their money. - Windjammer Buffet. A glorious spectacle of excess. Food quality is awfully variable, from awful to variable yet never excellent. If you want to watch fat people getting even fatter, pushing and vying to see who can pile their plates highest and yet still leave enough waste food to feed New York’s entire homeless community, then this is the best free entertainment venue on the entire ship! The number of electric buggies plus the constant feeding frenzy was like that scene out of Wally...... Not offendin’ anyone, just sayin’.... - Theatre Entertainment. The in house ‘orchestra’ is a great bunch of talented musicians tied to performing holiday camp-standard routines. The in-house song and dance reviews were nothing special, in fact highly avoidable. A couple of guest bands were excellent, though - a Beatles tribute band and The Wild Boys in particular were very good. A visiting West End singer, magician and a hypnotist who were all pretty mundane. I fell asleep during the hypnotist act. No idea why. - Round the Ship entertainment. There’s a talented solo guitarist playing a repertoire of 30 almost recognisable pop hits in a vaguely classical style. He looks tired and bored, but go and ask him to play something decent, like Tarrega or Rodriguez, and he perks up! The House Band is OK, best when they are doing live karaoke. Lead vocalist loves herself but the drummer is the better singer. The reggae band are very good. There’s a very camp Liberace clone who knows his downmarket audience to a Tee! Straight from Phoenix Nights! Truly awful....unless you like that kind of thing. - The usual selection of half hour games and quizzes, presented in a generally lacklustre way, always in a hurry, formulaic and rushed. Too few staff? - Casino. Never more than 1/4 full. The Brits obviously don’t gamble. The ship did nothing to entice them in, so each night it was the same 50 American faces playing the slots and a handful of tables. At least half the croupiers looked dead or asleep. They could have jumped ship for two weeks and no one would have noticed. A missed opportunity. - Cruise Director. Every other Cruise Director we’ve had has been the life and soul of the ship - always about, saying hello, geeing people up. Not this one. Known as “Hello Clo”. Been in the business 27 years, apparently. Never saw her round the ship saying hello to passengers, never saw her on the gangplank, only on-stage introducing the acts. Something missing here. - Photographs. Still expensive but with many more photographers and backdrops. The old style of printing out thousands of photos on paper for you to peruse has been replaced with a dreadful touch screen system. The staff said it was more popular but I doubt it. - State Room Stewards. Great, as ever. These people work the hardest on the ship and deserve the biggest tips. - On Sea Days the ship was heaving with people because it was too cold out on deck. 3,500 bored passengers wandering round inside an already crowded ship, all looking for something to do. You would think the Entertainment staff would make a bit more effort and lay on extra entertainments when it’s too increment to go outside, but no. Nada. Nothing. This, above all else, was the weakest element of the cruise. The Ship. 20 years old and looking its age. It had a refit in 2015 but there are a lot of defects. Lifts out of action, PA systems on their last legs, cutlery in the dining rooms old and knackered, large viewing windows which had gone opaque, furniture a bit tatty. Lots of maintenance engineers fixing things discretely. Many staff just seem to be tired, going through the motions. Even the Captain’s daily announcement was delivered in a flat, monotonic voice. The only time he sounded enthused was in Stockholm, probably his home town. I heard that Explorer of the Seas is due another refit to take away some public areas and add more cabins, so this ship is likely to get even more crowded. I hope the staff-guest ratio increases but somehow I doubt it. Would I cruise with Explorer of the Seas again? No. Has my opinion of a Royal Caribbean been tarnished? Yes. Cruise destinations. 9/10 Ship. 5/10 Entertainment. 4/10 Dining. 6/10 Steward. 10/10. Value for Money. 7/10 Read Less
Sail Date August 2019
We chose this cruise as it was the Right time of year school holidays and going to Northern Europe with st Petersburg on the itenary we were disappointed in that my two girls couldn’t attend the children’s club because they were 10 ... Read More
We chose this cruise as it was the Right time of year school holidays and going to Northern Europe with st Petersburg on the itenary we were disappointed in that my two girls couldn’t attend the children’s club because they were 10 & 12 and would have had to go to separate clubs because of their ages they didn’t want to go alone & there was no leeway with this they also had to stop using the pools after the first week as they came out with terrible skin rashes all of our party did I reported it to customer services they said it was because someone had been sick in the pool so had to be drained and stronger chemicals put in !! There was another mum complaining at the same time and families around the pool were not using them for the same reason! My family and I were absolutely fuming that there was an extortionate fee for the shuttle busses there was 4 adults and 4 children only in Helsinki did they not charge for the children I can’t believe that RC did not receive most of this money as why did we have to pay directly to RC We were all very disappointed with the entertainment nothing for the children no pool party’s games on deck we had good weather most of the cruise so there was no reason for this The food was ok very samey but nice we only ate in the windjammer as we had 4 fussy children so it was great for them to just try things We only did the Russia trip preferring to do our own trips the guide was very knowledgeable but it was a bit manic as in on off the coach and they took us to a very expensive tourist gift shop but we were allowed to use the toilets The ship itself was looking a bit warn out and tired its due a refit I believe Most of the staff were really nice but they fussed around the alcohol drinkers more In short we won’t be travelling with RC again Read Less
Sail Date August 2019
Wow !! My 8th time on Indie and possibly the busiest & worst cruise I have ever been on , no seats in the bars, no seats on the sun deck, bodies lying in every corner possible !! an absolute shambles !!, food in the MDR poor and ... Read More
Wow !! My 8th time on Indie and possibly the busiest & worst cruise I have ever been on , no seats in the bars, no seats on the sun deck, bodies lying in every corner possible !! an absolute shambles !!, food in the MDR poor and tasteless, and Windjammer not much better with bun fights every day just to sit down - No fun and certainly NOT relaxing as it should be. Queing for everything even a seat on deck 4 !!!! Since the refit the extra 500 people onboard this ship have absolutely ruined it , very dissapointed and every cent or nickle has been pushed to the limit by RCL. Sorry to say I am Diamond Plus and I will not be going back on this ship anymore, and have already booked a different line for only the second time in 25yrs as we do not like the Quantum Class as it is too claustrophobic in the lower decks and has no deck 4. Suite Class is the only way of guaranteeing a seat anywhere !! On a positive note, the bar/room & serving staff were fantastic and worked really hard, but were let down by poor chefs, poor meat quality and cheap cuts, lukewarm food. I could not understand the huge drop in food quality ?? The only places to eat with good quality WAS the speciality dining which we increased dramatically after getting served some terrible food in the MDR & Windjammer. Chops was excellent, Giovanis was the best by far followed by Izumi Hibachi which was fun and Chefs table which reminded me how Royal Caribbean use to be years ago. Sorry RCL you have got this refit totally wrong with the increased cabins and cut backs on quality. In fact I have had much better food on a cross channel ferry other than speciality. Goodbye Indie loved the way you were originally built ... but not now... Read Less
Sail Date July 2019
Our first cruise was a short one on Indy in April 2017, so we were excited to be sailing on her again last month to the Canary Islands. What we didn’t know was that during its ‘refit’ last year they also added more cabins. We were ... Read More
Our first cruise was a short one on Indy in April 2017, so we were excited to be sailing on her again last month to the Canary Islands. What we didn’t know was that during its ‘refit’ last year they also added more cabins. We were informed there were 4500 passengers (an extra 500 people) on our sailing, the ship was full to bursting point. I am disabled and therefore used a walking stick and mobility scooter, but there was no where to sit in the evenings all the bars were constantly over full. We missed so much evening entertainment due to the lack of seating, we ended up back in our cabin after our 8.30 dinner sitting most nights. We could never get a sun bed around the pools and if you are not up early on a sea day there was no chance of getting a sun bed anywhere. Particularly if you’re disabled and cannot climb up a bed crammed along side other beds. We feel RCI have crammed far too many passengers on the lovely Indy yet not added extra bar lounges or seating to cope with it. We loved the many ports we visited, the itinerary was great, but being back on a very over crowded ship by all aboard time soon lowered our mood. We felt it was dirty too, the balconies didn’t get cleaned the whole cruise, and Chops Grill was dusty, the blinds all lopsided and tatty, the floor was grubby and looked like it needed a good deep clean. We booked it to celebrate our anniversary but sadly I can’t even say the meal there was great as my meal kept going back as my steak wasn’t cooked how I asked for, by the time I got mine, my hubby had finished his and my side orders were cold. It’s true RCI charge extra for everything my hubby had commented on it more than once. It’s a shame because we were really looking forward to cruising with her, but we paid a whole of money for a cruise and then couldn’t enjoy it to the max because of RCI’s greed. There were some good points, the staff in the main restaurants were always amazing, they couldn’t do enough for us. Also if you did manage to get a seat in a bar (during the day) the bar staff were great, we never waited long to be served. If you are happy to get up at 6am, plonk yourself on a sun bed and then not move all day, or you love to stand in or near a bar all evening with no chance of a seat, enjoy sitting in the theatre an hour before the show starts to ensure you get a seat, and money is no object then this is the cruise line for you. For us, no, I don’t think we will be cruising on any of the ships that have had a ‘refit’ in future. Read Less
Sail Date June 2019
Ahhh this is so disappointing for us to have to write a bad review but it seems to follow a current trend of recent Indy reviews and we felt this would be useful for other young couples thinking of booking. We have raised our issues with ... Read More
Ahhh this is so disappointing for us to have to write a bad review but it seems to follow a current trend of recent Indy reviews and we felt this would be useful for other young couples thinking of booking. We have raised our issues with RCI and are awaiting a response to their thoughts on the matter. Bit of background, this is my 5th cruise (2nd with RCI, last cruise being with them and was 4/5 years ago) and this was my partners 1st cruise, and 1st holiday in 13 years so needless to say we were both very excited for this and had high hopes. We are both young and wanted to get away for a while, saw the itinerary for Italian Med and jumped at the chance to go. We went big, drunks package, excursions, balcony room etc as we wanted the best experience we would get and not have to worry about money or other costs. On that last note, 'other costs'. RC seem to love charging you for everything. They are like the EA of cruises. Room service, $8, 2 coke's with your room service order, $8 ( I am not kidding it was $8 for 2 cans of coke), go to Jonny Rockets, just under $10 a head, fish & ships, playmakers etc, charges for any food. If you do not want to spend anything extra THIS IS NOT THE CRUISE LINER FOR YOU as you will not enjoy it as much! Then of course the specialty restaurants which are standard across most big liners. For the length of the cruise we were not able to get a seat at any bar after dinner (8.30pm sitting), or in any of the shows/productions etc either which meant we had to stand for hours or retire back to our room at about 11pm/12am every night as we were fed up with how busy it was. We missed out on some exciting shows like Grease, as if we were able to get a seat during the evening we were stuck there otherwise we would loose it, leaving most of the content of the of the cruise compass obsolete for us. No matter what time we went to the windjammer or on what day, we would have to do numerous laps to find a table (we are only a party of 2) which I have never seen before on any cruise liner. When we managed to get a seat, it was only to have sub par overcooked food that wasn't worth the wait. Sun loungers are like gold dust, no matter where we went. One morning we got up at 7.45am to go and get a lounger in a good spot only to find EVERY SINGLE ONE on the boat had been 'reserved' ie there were personal belongings or towels on the beds even though there was an apparent strict 'no reserving' policy enforced which we never saw being implemented once. When you are unable to get a sun lounger on a sea day, or get a table in the windjammer for lunch there is very little to do during the day for a young couple that just wish to relax. We booked 4 excursions, all of which were a total waste of time and money. In Gibraltar we waited for 45 minutes in 30 degree sun for the bus to decide to pick us up after the meeting time, and spend a further 45 in traffic which resulted in being burnt. In Pisa for Portovenre this was not as described, being a public use boat for 45 minutes that was over-packed to reach the town with rude locals and other tourists and a lengthy walk with a group of people should have been advised this is not accessible for wheelchairs etc and lots of lines and waiting. When waiting for the above as well as 2 other excursions, none of the coaches were ready so we were called to leave the ship only to wait beside the boat for 20/30 minutes for our coach to turn up and for us to get on which is a small thing but makes a massive impact on how we enjoyed the excursions. When it came to our last one, Pompeii, we didn't even want to go as we were that fed up and disappointed with the last 3 all being a total disaster. To top it all off, I had food poisoning the 2nd last night of the cruise, and was confined to my room from the night of day 13, through the whole day of day 14 unable to eat or drink along with a lot of other travelers that dined in the main dining room so a great way to end things. Most of the staff were brilliant, especially in the dining room so this managed to salvage our overall experience for the 2 weeks. It's clear they have not adjusted the social spaces since the refurb as there is just not enough space for everyone to really enjoy themselves. This would probably be a more enjoyable cruise for children and couples with children as it seems well catered for them so this would be our bad for booking this liner as a nice relaxing getaway but live and learn. There have been rumors of Indy trying to extort the UK market this season before it repositions over to the Carribbean where it will then sail from, and sadly I would believe this. The spa, art and gym staff all were very pushy to make an extra sale which rivaled with the looky looky men plaguing Rome. Most public areas were not cleaned, we saw plasters next to pools for a few days and dirty table cloths not being changed with a thick layer of dust in lost of common areas. We will in the future look to try RC again, but definitely not this ship. As I said, this is our experience and others have had a good time so I am in no way trying to say avoid, but please think carefully about the party you are traveling and what you are looking for with your holiday before booking on this ship. Read Less
Sail Date June 2019
Embarkation seemed to be going very smoothly and we were given our sail passes and made our way to the ship. At the gangway we checked the passes only to discover they had the words ‘Diamond Plus’ on them, we were unsure what this ... Read More
Embarkation seemed to be going very smoothly and we were given our sail passes and made our way to the ship. At the gangway we checked the passes only to discover they had the words ‘Diamond Plus’ on them, we were unsure what this meant so on closer inspection discovered that the sail passes were in different names to ours and had the wrong cabin number on them but our photographs had been imposed onto the cards. We had to go back to the Embarkation desk and start the process all over again which took a very long time as the error had to be corrected and then new cards issued to us. We were told by the staff at the Embarkation desk that the error was Royal Caribbean’s and that out names had been allocated to the wrong cabin. On the first evening when an ‘Adults Only’ show was advertised for the Palace Theatre we were horrified to see that quite a few very young children had been permitted entry and they proceeded to scream throughout some of the performance that ruined the show. We had been ‘Upgraded’ by Royal Caribbean prior to departure which was very nice except that when we went out on the balcony on the first evening we were overwhelmed by thick black smoke coming from somewhere above the cabin (at first we thought there was a fire). On closer inspection the next morning we saw that the smoke had been coming from some vents that were above the cabin. This continued every evening and made it impossible for us to benefit from the balcony without being overcome by the smoke – very upsetting. There was a disgusting odour which seemed to be sewage on the 4th deck Starboard side every day 9near the gents toilets). Some days it was so disgusting it was unbearable to stand on the deck. We paid for and visited Chops Grille on 21st June at 8pm, the first 2 courses seemed to go OK but by 9.30pm we had still not received our main course and suddenly a second tray of bread was delivered to our table even though we had not finished the first and our wine glasses were being topped up even though we had not requested this. Both of our steaks were ordered ‘Medium Rare’ but when they were finally served one had been cooked for far longer than the other as there was no pink inside the steak (the maitre d' agreed with us), our mushrooms and asparagus were cold. The only thing cooked correctly were the fries – a very disappointing evening. I appreciate we are probably not the slimmest of passengers – more an average size, but the bath towels supplied in the cabins are ridiculously small and was impossible to wrap the towels round us after showering Evening entertainment has been the worse we have ever experienced, ‘Cheap and Cheerful’ comes to mind. It was impossible for us to find 2 seats together in any of the bars most nights so we spent every evening wondering the ship wondering what to do. We do not expect to go on a cruise together and have to sit separately in a bar (not acceptable at all). We would find it very difficult travel with Royal Caribbean again and I’m afraid we will find it impossible to recommend you to anyone. We have now emailed Royal Caribbean 10 times about our complaints only to receive 'Bog Standard' replies that say they will respond within 3 days - it's been 3 and half weeks SO RUDE to ignore your customers Read Less
Sail Date June 2019
Drinks were so expensive,small bottle of stella $7.75.glass wine $9.cheapest bottle wine $35 .small bottle water $2.Ship was to crowded,no seats at bar with entertainment unless you get there 1 1/2 hours before & same for the shows but ... Read More
Drinks were so expensive,small bottle of stella $7.75.glass wine $9.cheapest bottle wine $35 .small bottle water $2.Ship was to crowded,no seats at bar with entertainment unless you get there 1 1/2 hours before & same for the shows but the ships own shows were very poor ,people were walking out & the entertainment director was very unprofessional and never looked smart.The shows with guest performers were very good.{Photos taken by ships photograghers were $20.The tours are estortionate, just to go on trip too Rome was $369 Each.Meals in main resturant were ok but mainly only warm.One couple we met complained & were asked to come back the next night & it was excelant then following night cold plates again.The duty free shops were ajoke my perfume channel was $109 for 50ml yet i can buy that in uk £50.We have done 10 cruises before 1 with royal carabbean & p&o,Princess .Norwegean .thomson & never had complained before so sorry royal carabbean that will be our last with you.Service from the staff was excelant & our cabin attendant was great,we asked him about water & he told us he could bring us 6 wine glasses of water each day but if he bought it in bottles the ship would charge us $ 2 per bottle. Read Less
Sail Date June 2019
Chose this cruise for the itinerary and the reputation of RC ships. Our 2nd cruise ever and first 1 was on Celebrity Equinox. The itinerary was not a disappointment- however- the ship was a great disappointment. The social spaces were ... Read More
Chose this cruise for the itinerary and the reputation of RC ships. Our 2nd cruise ever and first 1 was on Celebrity Equinox. The itinerary was not a disappointment- however- the ship was a great disappointment. The social spaces were all dark and dingy. The ship seemed to be overflowing with people, hard to find a space to escape the crowds. The entertainment was just adequate. Not of a high standard although the Ice Show which had a theme was very good. The food- average. The best night we had was at Izumi. Giovanni average. The Windjammer was like a canteen. And the Saphire lunch and dinner was almost same food as the Windjammer. The cabin was lovely, spacious however there seemed to be a permanent odour of some sort. The staff seemed in the main to be pre occupied. Not all happy though they tried hard. We are going to go on Quantum of the Seas in January - this was booked before this cruise and I am really hoping for a better experience Read Less
Sail Date May 2019
Having cruised with rccl many times and other cruise lines, this cruise has made me question ever booking with rccl again. It’s become very similar to the reasons why we don’t travel with p&o which is a shame. Main issues: - ... Read More
Having cruised with rccl many times and other cruise lines, this cruise has made me question ever booking with rccl again. It’s become very similar to the reasons why we don’t travel with p&o which is a shame. Main issues: - staff generally unhappy. Miss the American service from 5+ years ago where they couldn’t do enough for you. With the staff on here everything was to much trouble. - have turned into a company where they are constantly looking to upsell to you. Perks or small gestures for returning to them, such as little gifts in your room have disappeared. - all the little things add up to disappointment. Can’t get lemon slices in your drinks, room curtains were old and had holes in them so light came through, constantly rammed in the windjammer, massive queues constantly to guest services, booked anytime dining and couldn’t get in for a meal at 6.30am, 5% charge for casino spends, the amazing if daytime activities has dramatically reduced, waited for room service for some toast for 90 minutes. The service and attitude of staff has changed dramatically and for that reason we won’t be booking again. Princess are much better!! Don’t waste your money!!! Read Less
Sail Date May 2019
Just got back today from a 10 night cruise on Explorer of the Seas . Where do I start , I have been a loyal RCI customer for the last 6-7 years and the previous cruises and ships I could not rare highly enough but this ship is a ... Read More
Just got back today from a 10 night cruise on Explorer of the Seas . Where do I start , I have been a loyal RCI customer for the last 6-7 years and the previous cruises and ships I could not rare highly enough but this ship is a nightmare. Food luke warm in the windjammer every time I went in there ,even when it just opened. Lunch the same most days not much choice . Tables not cleared very quickly seemed to be a lack of staff compared to previous ships. Lack of any seating in the evening over the whole ship was a pain . General service in the bars and eating areas excluding the main dinning room very poor ,plates and glasses not cleared from tables for up to 30 minutes on several occasions. After 9pm only one place to get any food ,small cafe on the promenade not big enough to cater for a full ship. Ship is looking very tired inside and out and in need of a make over. Will not cruise with RCI again in the near future which is a shame as I have always enjoyed my cruises with them,I just don't feel like you are getting the service anymore that you did previously and that makes it not good value for the money. Read Less
Sail Date May 2019
We picked this cruise based an assumed canary good weather Weather better in UK The ship rather tired and probably the worst quality ship we have been on out of 5 travelled Be reluctant to use RCI again unless it’s a newer ... Read More
We picked this cruise based an assumed canary good weather Weather better in UK The ship rather tired and probably the worst quality ship we have been on out of 5 travelled Be reluctant to use RCI again unless it’s a newer ship However staff as on all cruises fantastic Entertaining professional shows better than NCL apart from the ones laid on by the RCI guys which were quite awful equally as bad as NCL Food generally good and you can get some thing you like We had deluxe drinks package which as the measures were very small you would need 2 at a time so that the alcohol could be tasted but you are not allowed to do that unlike NCL The ship passengers were largely retired or nearing retirement unlike NCL Ports of call strange as went to Gran Canaria on Sunday and it was all shut Why did RCI land on Sunday!! Read Less
Sail Date May 2019
My wife and I chose this Canaries cruise with Royal Caribbean for my birthday, having cruised with them 11 times previously, but I'm sorry to say this may well be our last. Please don't take me wrong, neither of us are snobs ... Read More
My wife and I chose this Canaries cruise with Royal Caribbean for my birthday, having cruised with them 11 times previously, but I'm sorry to say this may well be our last. Please don't take me wrong, neither of us are snobs or whingers, and I've never had a bad word for R.C, but this cruise has left us both a little cold. Embarcation: Long standing queues, no usual welcoming tipple. Stateroom: No coffee, No tea, 2 tiny long life milk tubs, no spare loo roll despite asking, which ran out on day 3 and had to use the box of tissues, sticky cabin floor and stained carpets, Fridge totally inoperative, and the stateroom felt tired and abused - stayed in better 2* hotels!...... oh, and the bottle of bubbly my missus had preordered and paid for NEVER arrived, although we got a spa discount instead, which ended up costing us more money AND the 'hard sell' of 'Buy these products we've used on you for an extra hundred and something dollars' only to be subjected to the 'face like chewing a wasp' when we declined. The room Steward was a friendly guy though, trying his best through adversity, and an obviously too heavy workload. At this stage, we went down and requested the $29 dollar per day tips removed from our cruise account..... everything seems now to be geared around tipping, even though we mainly used Speciality Restaurants (and paid extra), and the Windjammer self service, (we only used the main restaurant twice) and every time we had a drink there was already a service charge added to the bill! I'll always tip for over and above service, but this was cr*p! although we did tip our Steward in cash at the end as we usually do. The poor staff are obsessed with feedback.... even the photographer who expected me to get up and pose for a paid photo HALF WAY THROUGH MY DINNER! Main Restaurant: Food OK, although only word to describe it would be 'rushed' so used only twice. Speciality Restaurants: Hey! a good word at last I hear you cry! Both Chops Grille, and Giovanni's excellent, both food and staff Johnny Rocket's : 10 minute wait in outside part with no staff show, so finally went inside and ordered...... only 4 other people present, so no rush then! Shows: Ice show a spectacular triumph, greatly talented performers. Disembarcation: Self carry-off was a farce at 6am......... no staff present, and queue where you like standing for 20 minutes, even in front of lifts, gangways and stairs.... very safe I'm sure -NOT! Saving grace..... met some lovely people. Sorry to say this may well be our last R.C Cruise, the downhill slide is now very 'In Your Face' , and with all the expected extras, Cruise Lines not paying their staff a living wage and declining staff levels, the sad fact is I bet we're not the only ones. Rant over! bet you didn't guess I'm a bit disillusioned! Read Less
Sail Date May 2019
Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. ... Read More
Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. My wife and I decided two years ago to blow our savings on a cruise down the Eastern Seabord of the USA. Royal Caribbean International were advertising a 13 night cruise leaving from Southampton in early November, calling at Boston, New York, Port Canaveral and Miami - all places we had never visited, but would very much like to see. We took a deep breath and booked, then waited as the months crawled by, getting excited at the prospect of the Big Adventure ahead. Two weeks before departure, I went in to hospital and we had to miss the sailing. Insurance paid for most of the financial loss, so when an identical cruise was advertised last February, we decided to tempt fate and book up again. This time we were both fit and well as the day of departure arrived. Unfortunately, as it turned out, the ship wasn't in quite such great shape. Newspapers carried the story of a catastrophic failure of one of the stabilsers which caused hull damage and resulted in the cruise before ours being curtailed for emergency repairs. Then came the storm warnings. Late on the Friday before Monday's sailing our travel agents contacted us to say that because of adverse weather conditions in the Atlantic, the ship would not be calling into Boston, New York or Port Canaveral, but instead would spend time in Belgium and French ports before taking a southerly route to Miami. With someone else booked to move into our house the next day to dog-sit, and goodness knows how much already spent on return air-travel, overnight stays and car-hire, we felt we had no choice but to continue with the cruise, even though we had zero interest in spending time in Bruges or LeHavre. (No offence, Belgium and France, but we have visited you lots of times before.) Our disappointment was utter, and there was little excitement left when we went on board The Navigator for our first cruising experience. Things appeared to look up when, just before sailing, the Captain came on the Tannoy to say that - reponding again to weather changes - we would now be sailing direct to the Canary Isles, then crossing the Atlantic to the Bahamas for a day's water sports and sunbathing on a tropical island before going to Port Canaveral. (Back on the list). Nine happy days at sea allowed us to work up an appetite for the day of snorkling and coral reef exploration we were promised on Coco Cay, the RCI's private island paradise in the Bahamas. Crossing the Bay of Biscay was pretty choppy as the broken stabiliser was still not working, but the seas soon calmed down to a light swell. The crew were magnificent, the onboard entertainment excellent, and because so many people had cancelled at the last minute, we virtually had a waiter each. Life on board was relaxing and fun-packed, and our spirits rose. Sure, we had missed meeting our old friends in New York, and we never got to see Boston, but the sun was shining, the southern breezes were balmy, and there was that delicious day of water sports in the Bahamas to look forward to. The Day arrived, and the whole ship's complement lined up to disembark, larded in sun cream and already dressed in swimming gear. Announcement over the Tannoy: "Because of the swell, tenders are not prepared to put out from the island. We will not now be spending the day on Coco Cay but will divert to Freeport for a few hours on Grand Bahama." More dashed hopes. More cancelled excursions. But still, there was a guided tour of the Everglades at Port Canaveral to look forward to tomorrow, wasn't there? Well, no, actually, becuase later that day, after a rather uninteresting few hours on the quayside at Freeport, we had the message that all guided tours booked for the next day were off because of "immigration difficulties." So far, of the four excursions we had booked, none had or would now take place. As a last ditch effort to have some fun somewhere, we booked a shuttle ride to Magic Kingdom. Been there before, and it costs an arm and a leg, but, hey, we're on holiday. The ship docked in Port Canaveral. The shuttle bus made it to the Magic Kingdom. We had five hours in the park - just time for two rides and a ten-minute show - then back to the ship. Or so we thought. The coach broke down on the way back. We waited forty minutes in a gas station for a replacement bus, and ended up back at the ship seconds before it sailed, missing half of our last meal on board because we were so late back, and having to wear the same clothes we had worn for a sweaty day in the seething Disney park. Short of actually sinking mid-Atlantic, it is difficult to see how anything else could have gone wrong on this voyage. We have never cruised before - is our experience typical? Read Less
Sail Date November 2018
In the past five years we have done two transatlantic cruises per year on the Navigator of the Seas. It was not available (supposedly being refurbished - hopefully better than the supposed refurbishment they just completed on the ... Read More
In the past five years we have done two transatlantic cruises per year on the Navigator of the Seas. It was not available (supposedly being refurbished - hopefully better than the supposed refurbishment they just completed on the Independence of the Seas). 1. The food in the main Dining room was mediocre at best. Length of time for overall service resulted in missing some of the evening entertainment. Much of the time the food was barely warm. 2. Our cabin attendant – took two days to get tissues after they had been requested, we had to ask for soap to use by the sink to wash our hands (never got any but fortunately I did have some in my toilet articles), we were in a disabled cabin and so asked for a wedge for the door for us to use but each time he gave us one it would disappear the next time he came. 3. Despite being told that this ship had been recently refurbished it was obvious that the carpet in our cabin had been patched together. Our last night on board my toe caught in one of the areas where the carpet was coming apart causing me to fall injuring my shoulder. 4. The trivia’s were held in the Schooner Bar which has very limited access for people in wheelchairs or scooters. 5. Only one shore excursion was available for disabled people. Inexcusable! 6. We never could get a run down of our charges on our TV screen so we had to wait in line at Customer Service (very long lines most of the time because of the number of people onboard). 7. Space for the disabled in the Theatre were reserved only on deck 3 rather than on 3 and 4 like on the Navigator. Lots of disabled people on board. 8. Trying to get through the Royal Promenade was extremely difficult with all of the tables for the different shops selling things and with the amount of people it became even more of a bottleneck. The definition of Promenade is a leisurely walk taken for pleasure, to display one’s finery, etc; a public place for such a walk as an avenue, the deck of a ship, etc. There was no chance of a relaxing or leisurely walk along the “Promenade” as busy as it was most of the morning, afternoon and evening. Zumba on the Promenade – seriously! I / We feel that Royal Caribbean was ill equipped to deal with the amount of people on board. This includes the wait for the elevators – same amount of elevators as on the Navigator but substantially more people on board and a considerable number of people on board were disabled. Read Less
Sail Date October 2018
I choose this cruise to try a different cruise company, we normally use P&O. The appearance of the ship was very nice inside and out, but we found it lacked activities. The weather wasn't the best which closed alot of the upper ... Read More
I choose this cruise to try a different cruise company, we normally use P&O. The appearance of the ship was very nice inside and out, but we found it lacked activities. The weather wasn't the best which closed alot of the upper deck activities, a pool and a couple of the hot tubes were closed for maintenance, we went below then found a bar closed for a private function. This made all other areas much fuller than they might have been. The standard of food at breakfast was poor, we struggled to find water that was hot enough to make a coffee. The evening meal and service was excellent, the waiter got to know us very quickly and made every evenings dinning experience a pleasure, probably the highlight of the cruise. The evening entertainment was okay but you had to be in early to get a seat, unfortunately a few technical issues kept letting things down. Generally the crew couldn't do enough for you, unfortunately it was the ship that let them and us down. Read Less
Sail Date October 2018
For my wife and I this was our very first cruise. We went to the Norwegian Fjords aboard Independence of the Seas. We booked this cruise as we were told that it was a great trip and the Independence had, according to the Royal Caribbean ... Read More
For my wife and I this was our very first cruise. We went to the Norwegian Fjords aboard Independence of the Seas. We booked this cruise as we were told that it was a great trip and the Independence had, according to the Royal Caribbean brochure "been given a makeover from stern to bow". This is not true, parts of the ship may have been changed, BUT our room certainly had not seen any makeover. I have included a cabin review in the separate section. We spoke to some other passengers and they indicated there cabins were OK but had not been madeover as they had been led to believe. The boarding process was pretty good but we had to wait to get into the cabin, as this was our first cruise we did not really know what to expect. It became the norm to have to queue to get into the dining room. We were on "anytime" dining and we reserved times for dining for particular times. The food generally is good with service to match, although at times it seemed a little rushed. So we started to ask for a short wait between courses. We complained to guest relations on our return, sending them a number of photographs. At first they were helpful enough. Now, however it is a different matter. For 4 weeks I have been trying by e mail and telephone to get some clarification about an our issue and I can get a verbal statement from them, but they refuse to confirm in writing as "we do not" reply to E mails. Read Less
Sail Date August 2018
We chose this cruise last September, 2017, to fit in with our kids school holidays and to celebrate our 55th Wedding Anniversary we took all l7 of our family for a memorable trip instead of a party. We had nothing but agravation from ... Read More
We chose this cruise last September, 2017, to fit in with our kids school holidays and to celebrate our 55th Wedding Anniversary we took all l7 of our family for a memorable trip instead of a party. We had nothing but agravation from beginning to end. Firstly we used Cruise Kings, who were the worst company to deal with, incompetence, useless, and difficult from the very beginning, they did not listen to our requests re cabins etc., and the more we spoke to them about bed configurations the more confused they got. We asked for cabins on one day, keeping in mind we booked a year ago, and they gave us cabins from deck 2 to deck, so we were all over the place, we argument of argument, but got nowhere. That was our first gripe. Now on to the Indepence of the Seas, we chose this ship because our grandchildren range in age from 7 to 28, and this ship seemed to have something for everybody, we have been on 30 cruises, and know the ropes by now. The cabins were minute in some cases, one daughter had to climb over a sofa bed to get out of the cabin this was a hazard had there have been an emergency. Our cabin steward on deck 8 was worse than useless, there were 4 people in our cabin, and every day we had to ask for 4 towels, 4 face flannels etc., very poor show. Now to the restaurant arrangements and food. We asked at the time of booking for two large tables next to one another, on the first night having arrived at the restaurant for dinner we were told that we had been split into 3 tables, in all different parts of the dining room, of course they was argument, and after half an hour they managed to find two table immediately next to one another. We sat down, ordered our food, and when it arrived some 40 minutes later, the food was inedable, and the goats cheese was off, the rest of the food was dried up and tasteless and very poorly presented. We complained and were assured that the next night it would be better. The second night was a formal night so we were all dressed up and had intended have some photos taken, but our dismay we ordered our food, the first course was stale, and had to be sent back. One of the grandchildren asked for a piece of salmon, and was told by the waitress that there was non available. Eventually after my grandson ending up in tears because he was hungry, the salmon arrived, my daughter cut it up for him and to her horror it was raw inside I hate to think what might have happened had he have eaten it. My eldest grandaughter was served with a meal with a bar code label stuck on it, everything was cold, the service was apalling, and two of us had to wait for an hour for our meal to be served which when it arrived was inedable, we entered the dining room at 8.30 and did not leave until 10.30, my grandsons piece of salmon arrived some 45 minutes after ordering it. The Chef came out and the hotel manager, and maitre D, and when we questioned the Chef about the health risks, he did have an answer, and so it went on. The last night was an improvement as they pulled out all stops to try to make things better, but it was too little too late. My Husband and I were terribly distressed over the whole matter and instead of being a great celebration it was a great aggravation. Never will we cruise with Royal Caribbean again, avoid them at all costs, it was like Butlins on Sea. Very disgruntled passengers, oh and by the way they offered us 5% off another cruise what an insult having ruined what should have been a lovely and enjoyable celebration. Read Less
Sail Date August 2018
after being on allure and anthem for previous cruises, independance was a true downgrade. We were so excited to experience Indy but didn’t realise what a difference the class of ship would mean. The teenagers took over hot tubs, ... Read More
after being on allure and anthem for previous cruises, independance was a true downgrade. We were so excited to experience Indy but didn’t realise what a difference the class of ship would mean. The teenagers took over hot tubs, drunk and swearing, groups loitering by stairwells, charging phones in hallways and being loud and intimidating. 6-8 yr old kids club was put in with 9-11 year olds which didn’t work at all. New trampolines are good, water slides and kids splashaway bay is excellent. Unfortunately staff don’t allow you to change pools, if you set up on a lounger and decide to walk be in there for more than 30 mins or hi to the hot tub or the other area 20 steps away they take your stuff and give it to customer services. When you have kids they don’t want to be in the 1 pool, they change pools and comecand get to the loungers. Apparently this isn’t allowed. 30 mins of no returns means your things are taken to customer service. False nails of last guest found on carpet of grand suite. Bar tenders refusing to give more than 2 bottles of water at the same time. Annoying when 4 Of u want a bottle of water. Had to get my husband to come and get another 2 as they wouldn’t serve me. Read Less
Sail Date August 2018
1st cruise booked as a special occasion for our 25th anniversary. Travelled with 2 children 11 and13 years. Cruise was overcrowded with queues for everything. Activities over subscribed. Staff looked exhausted and harassed and couldn’t ... Read More
1st cruise booked as a special occasion for our 25th anniversary. Travelled with 2 children 11 and13 years. Cruise was overcrowded with queues for everything. Activities over subscribed. Staff looked exhausted and harassed and couldn’t cope with numbers on board. Communal areas dirty. Food in main restaurant was hit and miss and sent food back on several occasions, but because service was so slow gave up and ate sandwiches and pizza in cafe. Buffet area was completely overwhelmed every morning, and struggled to find a table. Tried signature restaurants chops grille was excellent. Jonny rockets served stale buns after a 45 minute wait. Complained and left- still waiting for an apology from RC. The shore excursions we enquired about were sold out, so just made own arrangements and saved over 50% for better quality trips. Overall this was a very disappointing experience and I will not be booking another cruise. Read Less
Sail Date July 2018
Its a floating mall with too many people and too few hours ashore at ports of call, The North Atlantic is too cold even at the height of summer: literally too windy and/or cool (or even rainy) to enjoy being outside for a good part of the ... Read More
Its a floating mall with too many people and too few hours ashore at ports of call, The North Atlantic is too cold even at the height of summer: literally too windy and/or cool (or even rainy) to enjoy being outside for a good part of the time. Especially galling is RC letting guests reserve lounge chairs in the pool areas, when it was nice out, by leaving their towels and whatnot there as they go do other activities and don't use those loungers. 3,000 people, or whatever it is, is too many - my advice is find a smaller boat if you feel you must cruise. Itinerary: 1. We arrived in Le Havre on a Monday which meant the main museum in town (the Malreaux) was closed and those who did the Rouen tour were disappointed to find that the Joan of Arc places of interest were also closed. What kind of company books these tours when they know the main attractions are closed? Why wasn't the itinerary set up to be at sea on a Monday when most museums in Europe are closed??? 2. Lisbon: Been there before and looked forward to it but the Al Fama neighborhood the boat conveniently pulls in next to means its now swarming with 3,000 fellow tourist so there is no sense of a local feel - and the hours allowed there were few (back on the boat by 3:30PM!) 3. Vigo, Spain - a pleasant surprise; I'd go back to experience its restaurants for dinner,etc. - but not on a cruise because of course you have to be back on the boat for dinner. Would have loved to have gone to the beautiful Roda beach island at the mouth of the harbor via ferry but the boat's arrival/departure time simply wouldn't allow enough time for that, so another minus for the boat's itinerary in-spite of the cool city of Vigo. All other days were the dreaded "at sea" with the staff trained to be annoyingly cheerful and in your face ("Washie, washie!"), only slightly less annoying than the children running amok and their awful parents hoarding the loungers. Even enjoying the balcony as a refuge was a a problem as wifi there was spotty with too much steel around it apparently and wifi disconnects repeatedly. And you pay dearly for that service (around US $25/day). Never again. Read Less
Sail Date July 2018
It just keeps getting worse. I’ve been on 2 cruises before, all with Royal Caribbean and I thought they were ok but this year was bad. - Embarkation was smooth. - Breakfast was the same every morning ( sausages, bacon, scrambled ... Read More
It just keeps getting worse. I’ve been on 2 cruises before, all with Royal Caribbean and I thought they were ok but this year was bad. - Embarkation was smooth. - Breakfast was the same every morning ( sausages, bacon, scrambled eggs etc) I wish there were more healthy options. - Lunch was good, more varieties and new things every day - Dinner and service was good apart from Steak. I ate lots of steaks in different places and I know what medium rare means. These steaks were raw. Four of us ordered and they were all raw. Definitely go for medium well instead. - The stateroom attendant was friendly - The shows were not so good compared to Independence. There was a very good comedian in the first night. On the last night there was a different comedian which wasn’t that good. Some of his jokes were word by word the same as some of the first comedian which was painful to watch. - The cruise director was ok but not very involved. - The ports weren’t very good. Le Havre is too far from Paris so took an excursion to Deauville and Honfleur which were really beautiful. Portugal was ok but not as nice as France. Vigo was a waste of time - The next cruise discounts on board were terrible. Basically 40 dollars off a oceanview stateroom and 165 dollars deposit per person which was not refundable if cancelled. Overall there wasn’t anything wow but just ok. I don’t think it was worth the money. Once I got to airport I realised I forgot my brand new suit and 2 ties in the stateroom. I know it was my fault but there was 0 help with that. Once they take your money they don’t care anymore. That is definitely my last cruise with them and will start trying out other cruise lines. Read Less
Sail Date July 2018
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