We are C&A members, and we've sailed with RC over 10 times. So by no means we are "rookies". Granted this was a charter cruise, but we expected the service to be RC quality. Boy were we wrong.
There is an extreme lack of personnel in the general public area. Starting with the Windjammer, the food was mediocre at its best. There were no personnel going around tables to offer drinks from the bar. With the drinking package, one is given a refillable cup, which RC expects one to carry it at all times. That cup has a chip on the bottom, and it allows the person (in theory) to get their drinks from a Coca Cola machine. Well, the problem is that none of the machines were working properly. If one was lucky enough to find a machine that actually dispensed the drinks, it usually was out of most of the drinks, or didn't have ice, or in the middle of the refill would just show a message on the screen saying the machine was out of whatever drink you were serving yourself.
As for the midnight snack at the Windjammer, they only serve cold hot dogs and greasy hamburgers that looked like they had been made 3 days ago. Only a small section of the Windjammer would be open at a time, so the lines were absurd.
The virtual balcony is worthless! A waste of money.