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Sail Date: July 2019
We chose the cruise because of our prior excellent experience on Regent, including the Navigator and because of the interesting, 20 day itinerary. Exploring 10 ports in Norway was eye-opening, getting to know the culture some, the ... Read More
We chose the cruise because of our prior excellent experience on Regent, including the Navigator and because of the interesting, 20 day itinerary. Exploring 10 ports in Norway was eye-opening, getting to know the culture some, the immaculateness everywhere, the Norwegian friendliness and their commitment to the environment. Murmansk, Russia was a forgettable industrial, gray, crumbling city. Two other Russian ports had to be omitted because of approaching storms and Regent did an excellent job explaining why this decision was made and happily substituted 3 additional Norwegian ports. The U.K ports were well chosen and interesting. Embarkation was perfectly and efficiently handled. Regent's pre-night hotel in London, the Langham, was a first rate luxury hotel One negative was the severe rumbling at times in the ship's theater during shows. It interrupted the speakers and performers and set the glasses rattling. Apparently this has been an issue in the past, but the design of this 20 year old ship prevents a fix. Another negative was the difference in window size (30% less) of deluxe suites which are priced the same with the ones with the larger windows located on one deck above (!). No one at Regent could seem to answer why. The cabins and public spaces, recently refurbished, were very nice and comfortable. The dining experience got a bit old...but perhaps that's a function of the length of the cruise (20 days). The service was superb and having sailed Regent twice before, there seemed to be an increasing number of crew addressing guests by name---a nice touch. All in all, a very nice experience. Read Less
9 Helpful Votes
Sail Date: June 2019
We just returned from our inaugural, “all inclusive,”11-night cruise with Regent Seven Seas. There were six travelers in our party. Our journey was to the British Isles on the Navigator. The trip met but did not exceed our ... Read More
We just returned from our inaugural, “all inclusive,”11-night cruise with Regent Seven Seas. There were six travelers in our party. Our journey was to the British Isles on the Navigator. The trip met but did not exceed our expectations, with a few minor and two major disappointments. Despite the few problems, we found this cruise to be enjoyable and close to a luxury experience. This was our 13th cruise overall. Regent is known for including Business Class international air travel as a part of its packages. Their booking for us went well. The chosen air itinerary was efficient and our British Air flights were comfortable and well-serviced. The Pre-Cruise in London, purchased by two of us, was fair. We were housed in a very nice hotel with a good room, included and good breakfasts, and an incredible, central location (we could walk in 10 minutes to Buckingham Palace and to many of the major sites). The two tours we took were mixed. The London tour was fantastic while the second tour to the English countryside including Bath and the Cotswolds was disappointing and a waste of time (with way too much bus time). A second day in London seeing the sites we missed and perhaps visiting some museums would have been much more desirable. Our transfers to the hotel and to the ship on the third Pre-Cruise day went flawlessly. The Navigator is an old ship and it shows. But it is clean and extremely well-serviced. It met our expectations. The smaller ship, with under 500 passengers, was quiet and a nice change from the frenzy of larger ships. We never waited in line (even for the buffet; by the way, the buffet was the best ever in our travels). At the pool, the well-appointed chairs and lounges always had availability. From our perspective, smaller is definitely better than larger, though you sacrifice a larger diversity of amenities and entertainment options, aspects we did not miss. Service largely met expectations and was excellent. We felt pampered! In our cabin, the only disappointment was consistently low water pressure. However, the service provided by our cabin attendant and her assistant was superb. The room had a walk-in closet, large bathroom with a small shower and conventional tub. There was a sleeping area and a “living” area with a new large TV. The food was very good—not excellent though. Service in the main dining room (Compass Rose) and the Buffet was great. The two specialty restaurants, though, were disappointing. The Italian restaurant (where the buffet is converted into an evening venue) had marginal food and poor service. Our waiter ignored us, did not respond to requests and had an “attitude,” the only truly bad service while on board. The Prime 7 restaurant had adequate service, but food taste and quality were not up to par. We’ve had better specialty restaurant experiences on “main stream” carriers like Holland America, Celebrity, and, even (at times) Royal Caribbean. The 12-person entertainment troupe and band were excellent—as good as or better than on much larger ships. Bar service was truly excellent, with great offerings, superb bar attendants and bar tenders. Other entertainment offerings were okay. We found all to our liking, but the music at the piano bar and elsewhere was “outdated,” with a lot from the 1950s to 1970s, perhaps in keeping with an older clientele (we are in our 60s and thought we were on the younger side!). Our two major disappointments involved disembarkation and the included excursions. Disembarkation was completely botched. Regent arranged a 4 am departure from the ship to enable us to make a 7 am Aer Lingus connecting flight from Dublin to London. This was unavoidable. However, the roughly 30 people leaving at that time were taken to a bus and our luggage was already in the dark cargo hold below the bus. We were asked to identify our bags to ensure they were on the bus. It was still nighttime. It was 4 am! There was no light other than from the bus. Bags sat randomly all across the hold (maybe 100 to 125 bags). It was impossible to see all the bags (many of us used our cell phone flashlights). You had to contort yourself to get even a fair view. A few of us had difficulty finding our bags and asked that some of the “first row” bags be removed. Grunting, the few personal resisted (there was one young woman from Regent without any authority or real understanding of what was happening, two ship's crew or port stevedores—and the bus driver). I could not locate one of our large bags. I was told staff would find it and send it on. I refused saying they should find it now. The staff insisted that I had overlooked the bag. I had not. They began unloading all of the loaded bags. Mine was not there. One crew member was dispatched to look for it and, lo and behold, he came back with it a few minutes later. At 4 am time was wasted (my apologies for holding up other passengers) and, more importantly, no thought was given to this process. A more traditional approach of identifying bags in a lit area and having cruise personal take them to the bus would have solved this problem. We guessed that Regent decided that its very hard working staff (I mean this sincerely) needed their sleep and that the few passengers leaving at 4 am (based on flights chosen BY Regent) could fetch for themselves, including looking in the dark for their bags under a bus in a parking lot without lights. If 4 am is a reasonable departure time, as selected by Regent (after all, they booked our flights), it should be a reasonable time to have the process fully staffed. Foolishness and enough to make us think twice about booking again with Regent...but the saga continues... We were driven to the Dublin Airport. We passed the terminals and were let off the bus in a dark parking lot exclusively reserved for tour buses, some distance away from the terminals. The young lady from Regent, instructed us to find our bags, which were taken off the bus by the driver working alone (with our assistance). We asked, “what now?” and were told we needed to walk to the terminal—no less than a 15-minute hike with each group of passengers having roughly four large bags. No one knew which terminal was “right” for them, there were no signs showing arrivals and departures (why have signs in a bus parking lot?), and we were set on our way. There were airport carts nearby and our group, feeling a bit like refugees, began a slow caravan to the terminals. We passed by Terminal One because it looked old and empty (later we learned that many of us could have completed our arrangements in Terminal One, but no one—especially Regent—informed us of this). We arrived at Terminal Two, seemingly the major Aer Lingus terminal. It looked like a New York Subway at 5 pm on a Friday afternoon—people everywhere with lines of hundreds of people. Even though there is no business class for Aer Lingus on our flight, we were fortunate enough to find their “club” line, which was fairly short, and we were able to check in and avoid the very long lines (we were elated but a bit guilty-feeling after we passed large families who had to endure the long lines). Regent failed us. They could have made arrangements to get us to the correct terminals with our baggage. Instead, it was like being released from prison, “take this bus and your belongings to the city and we hope someone will be there to pick you up” (and this is a purported luxury carrier?). Much of the good from our vacation was undone by this poorly planned disembarkation. We were already tired waking up after a few hours sleep and our moods and physical selves were depleted by Regent’s extremely poor handling of this situation. This most definitely was NOT a luxury experience. The second negative involved many of our included, self-picked excursions. Way too much time was spent on buses and not enough time in towns seeing the sites. A good example: In Holyhead, Wales we elected to take a tour to one of England’s premier national parks—Snowdonia. The weather was poor, but so be it. Our first stop was a restroom break in a nice town, Caernarfon. There was a fabled castle (which we'd have liked to tour) and nice shops in the town. We were there for 20 minutes to urinate! We then drove through Snowdonia—beautiful. We finally went to another town, bordering Snowdonia, and spent more than an hour looking at stores and bathrooms. The second town was not nearly as intriguing or as nice as the first. This was a recurring theme of our trip. We began calling it “the teasing.” We’d stop for a restroom break in a seemingly great venue, only to drive much farther to find a not as interesting venue. Why? Guides were not to blame—most were wonderful. Much more thought should be given by Regent to excursion venues and routes (and by us, acknowledging that we chose our own excursions from among the “included” list). A guiding precept should be to minimize bus time. If there is a great venue enroute, don’t just stop for the bathroom; allow some time there, perhaps eliminating the second town from the tour. This recurrent theme also affected the pre-cruise and it is, in our view, a significant problem. Regent staff should go on all considered excursions before they are chosen by the line. Tweaking should occur so that the trips are improved. The bottom line, from this long-winded review, is that Regent generally has great service and staff, nice ships, but has wrinkles that need to be addressed. We had high expectations based on Regent’s claim to be “luxury.” We were committed to trying an all-inclusive cruise and Regent could have had us as a future customer without much more effort had they not botched the disembarkation and had given more thought to excursions. Now, we will continue to search for the “best” cruise line--the one we hope to use for the balance of our travels. They had us hooked, then lost us. Read Less
7 Helpful Votes
Sail Date: June 2019
We had tried to get a group of friends together to tour the British Isles for a few years, but it never happened. My wife and I decided to take a British Isles cruise on Regent's Explorer instead, and are very glad we did. We used ... Read More
We had tried to get a group of friends together to tour the British Isles for a few years, but it never happened. My wife and I decided to take a British Isles cruise on Regent's Explorer instead, and are very glad we did. We used the included business class to arrive in Southampton a day early. We mainly used the day to shake off jet lag, and the next day used the hotel's complimentary car service to get to the port at around 12:30. Embarkation was a breeze; we were the only passengers there, and had a choice of 10 people to take care of us. We had cocktails on the pool deck, and were in our room with our luggage just after 2:00. That couldn't have been easier. The room was an F2 (Superior) suite. It had a large walk in closet, with more hangers than we needed (and we overpacked). The bathroom was nice with double sinks, a bathtub and a separate shower. All of the surfaces were luxurious marble. The bed was very comfy and faced the veranda, the veranda was big and had nice wicker chairs,and our room attendant dropped off a bottle of scotch and a bottle of bourbon. No complaints about our room at all, and it was one of the bottom end suites! We spent some time touring the ship, and were frankly amazed at how nice all of the public areas were. It's maximum luxury, almost obsessively so. Everything was spotless and appeared to be in perfect shape. Explorer has been in service for about three years, and looks like it's a brand new vessel. It's supposed to be refurbished this fall, but the passenger-visible areas don't seem to need it. We split our dinners between Compass Rose (the main dining room) and the specialty restaurants. We like to eat late, and that made it easy to get additional reservations at the specialty places. We can honestly say that we didn't have a single dish that we were unhappy with. The service was also great, everything was perfectly paced. One or both of Prime 7 and Chartreuse are open for lunch each day, and that was really nice. All in all, it couldn't have been better. We don't pay much attention to the entertainment. Since we eat late, the show has usually started by the time we're ready. But what we did see was pretty good. Cruise director John Barron's show was excellent. He's really a great CD, the best we've run across. They had an Irish flute player that we liked. The real highlights were two groups that John brought on board. In Belfast there was a troupe of musicians and dancers that told the Belfast story. But the topper was in Liverpool where he had the Cavern Club Beatles on stage. They are the house band at the Cavern Club, the place the actual Beatles play hundreds of times. The theater was definitely rocking that night! Cons: 1. The theater has too many obstructed vision seats. The steps are tricky when the lights go out, and we saw a woman fall and break her ankle. She had to be airlifted off the ship the next day. 2. British weather. Pros: 1. Literally everything else. Read Less
30 Helpful Votes
Sail Date: July 2018
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & ... Read More
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & Chartreuse; La Veranda ok, Pool Grill good). Enjoyed Pré dinner drinks at the various lounges. Embarkation & disembarkation were a breeze (did our own private transfers to/from, also booked hotels of our choice Pre & Post cruise, so avoided chaos at Regent selected hotels). Loved our Grand Suite 1015 (can hear pool deck chairs & running every now & then; though not enough to really bother us)! Majority of staff were friendly & helpful. There were quite a number of crew members who ignored us walking by, no greeting, no eye contact. We’re they afraid we were going to ask them to do something? Our room attendants & Butler were great fortunately. Service outside our Suite fell short. Are they understaffed or undertrained or inefficient? After embarking, tried to have lunch at La Veranda. Absolute mayhem! Ended up at the Pool Grill. Going to La Veranda for breakfast was always an ordeal. Empty tables but none ready. Have to stand & wait several minutes for someone to come over & help us find a table. Coffee refills slow. We mostly ate dinner in the Specialty restaurants to avoid the bedlam at La Veranda, Sette Mari & Compass Rose. Half the time, we’d show up at Pacific Rim or Prime 7 or Chartreuse and no one will be at the reception podium. Have to stand and wait. Same at the Constellation theater, have to wait for drinks server to take our order. We finally got smart & would stop at the Explorer Lounge to get our drinks & would take them into the theater. A lot of waiting for service, not good. Entertainment was ok. Lounge music quite boring. Didn’t go to any lectures since topics were not interesting to us. Shore excursions were well run. Tour guides were mostly ok. Very nice spa. They messed up my husband’s massage appointment which we booked 3 weeks in advance - he was not on the schedule. He had to take a different day; no attempt on Canyon Ranch’s part to give us any remuneration for the inconvenience. The manager did apologize profusely. We are loyal Crystal cruisers so we’re always comparing our Regent experience to Crystal’s. Explorer being a new ship wins on facilities hands-down. Crystal’s service & entertainment are so much better. Food quality are comparable but I thought Crystal had better buffets. We do have a RSSC Navigator cruise booked for January 2020 just because we were looking for a cruise that circumnavigated Australia. Having second thoughts about it now. They better have excellent service because Navigator certainly will not have facilities like Explorer’s. Read Less
6 Helpful Votes
Sail Date: September 2017
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and ... Read More
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and crockery. We were 'processed' quickly at 12 noon and then to a delicious buffet lunch. Once the suites were available we unpacked and found we still had spare drawers and cupboards. The room was beautiful, super bathroom with 2 basins, separate shower and bath. Someone had commented earlier that our room (810) had a lot of teething troubles. I'm glad to say that everything had been put right, except what he described as a 50 cent hook replacing a lost one; we mentioned this to Reception and it was changed within an hour. What he failed to add was that the F2 cabin is so spacious. Crew was uniformly brilliant - always a smile. We dined twice in Prime Seven and Chartreuse, once in Sette Mari, and the rest of the time in Compass Rose. Prime Seven just about the best, Compass Rose good too, but we were never disappointed by the choice or the quality. The last dinner in Compass Rose was outstanding. Wine flowed freely, and if we were always offered a wine that was not to our taste we were immediately offered several alternatives. Cruise Critic had organised a Meet and Mingle on Day 2, and we were pleased and surprised that the Master and some senior officers joined us. This was typical of the approachability of everyone on the ship. We don't do many excursions, preferring in general to walk around the town, but those we did take were also well organised. Bilbao was outstanding, mainly because of the Guggenheim Museum, but we love Bordeaux (where we moored right in the middle of the City), Porto and Lisbon. Finally the infinity pool at the Spa deserves a mention. While my wife had a massage I took the opportunity to sit on the aft deck and use the pool as we sailed down the river out of Bordeaux. This was day 4, and I was told I was only the second person to use it - a hidden secret indeed. We can't recommend Regent enough, especially Explorer. Read Less
3 Helpful Votes
Sail Date: September 2017
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - ... Read More
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - your stateroom, pool, and public areas. See my stateroom review. I would agree with other reviewers service was so-so. Some of the staff were excellent - would address you by name, have a great conversation and remembered your preferences. Those staff members made the cruise super enjoyable. Other staff members, mostly assistants in specialty, staff in the main dining room and at breakfast were fairly checked out and didn't really care. The complimentary beverage selection was very good and fairly large, we never felt a need to order a paid item. There was a huge variation on the wine availability. Some staff would only serve the "one" featured wine. 3 ports in we learned from another passenger who had complained to f&b manager about beverages and food, learned and told us they had a wine list that you could order from. Once we discovered that and ordered our wine by name it was much more pleasant. Other than staff convenience and budget, I'm not sure why they keep that such a well guarded secret. So be sure to ask to see the ship's wine list! Food was average. While the menu was massive in the main dining room, the quality and taste was average. I will throw kudos their way - we ate in the main dining room only twice on a 12 night cruise and both times they allowed my husband to order a dish he made up with ingredients they had on board. That, in itself, says something about the ship. Specialty restaurant food was equally just average. The chef at the French restaurant comes out and chats with each table, a very nice touch. I will say almost every passenger we met had a different opinion on food quality, so it must be driven by what you are accustomed to. We live in a large city and eat in top restaurants so perhaps our expectations are high. The pool buffet offered a rotating menu and the food was great. They did a specialty buffet on sea days. Eating in specialty restaurants more than once is not a problem. If the main dining room is busy they will offer that up as an option or ask to get in again once you board. Theater shows were good - no problem getting a seat with good sight lines - the theater has ample seating. Avoid the balcony as another passenger suggested. Lounge entertainment is all geared to those passengers 70 plus with no variation. Regents has some work to do to appeal to anyone under 70 and should really focus some time on that. Their target audience goes to bed after the show (10:15). By 11:30 only the one front desk person is up. There were times when we wanted to be at the casino and it was closed. They have improved since our last cruise - now in one lounge they have a self service iPad that you can play music from. We met the 2 other couples on board under 70 and made our own fun. Our takeaway is sail with a group of friends if you are under 70. Pool was heated to about 90 and very enjoyable as we had fall type weather with plenty of sunshine. The nice thing with the older crowd, there were plenty of chaise lounges at the pool. Pool service was good and it was very enjoyable to just relax and read. Canyon Ranch needs to ease off the push to sell products. I was a bit disappointed in my ritual massage/scrub experience I booked with them - not quite up to par. Same for hair salon - I paid $120 for a blow out for short hair and got shamed because I didn't want to order Kerastase products - hello I can get them in the US. Shore excursions we did all private, except for 3, as we knew there would be a lot of older folks on board. I loved the overnights we had in two ports as you could really get out and explore in much more depth or enjoy a nice dinner off ship. We did the dinner at Chateau de Tetre - very nice tour and appetizers. Dinner was ok - chicken. If I did it again I would have dined in Bodeaux. We also took the Santiago de Compostela tour with the ship - I would not recommend - there was no need to be in town so long and the food was again a bit of disappointment (chicken). Lastly chef market tour and tapas cooking class. Can't recommend that either - we grilled bread with olive oil on it. I don't quite understand the culinary kitchen - it takes up quite a bit of real estate but all of the classes except the one I took were booked 10 months prior to sailing and there were not that many in total. I would think they should use that venue every day as it is a revenue generator. I did hear from another passenger that the class she took they actually made something. I booked all of my tours on Tours By Locals. The ship's schedule allowed ample time in port to explore. I could not find a tour guide for St Malo so we took a cab to see St Michel and Cannacle. It worked out great and was only 300 euro. We could not tender in St Jean de Lux so we had 2 days in Bilbao. We got off the ship that night for a local dinner at the port town which was quite fun. We took the air credit and booked our own first class air so no issue with that. Langham London was lovely and had a great location. We came in several days early and the hotel worked with our 2 reservations and kept us in the same upgraded room. Regents paid for breakfast and the transfer to Southampton, which was about a 1 1/2 to 2 hour bus ride. In Barcelona, super simple to get off the ship and take a cab to the airport. Read Less
82 Helpful Votes
Sail Date: July 2017
My husband and I chose this ship after seeing the PBS special, "Ultimate Cruise Ship." We were sorely disappointed, though, especially given the cost of this cruise. You'd expect that an average cost of $2,000 per day for ... Read More
My husband and I chose this ship after seeing the PBS special, "Ultimate Cruise Ship." We were sorely disappointed, though, especially given the cost of this cruise. You'd expect that an average cost of $2,000 per day for the two of us would have resulted in exceptional service and food. Wrong! Not only was the food institutional quality, but the service on the ship was only average. We even had a malfunctioning toilet the entirety of the cruise (it would fill up to the very top with water if not flushed every 3-4 hours). We also had a serious problem with the excursions. We booked way ahead of time only to find that the destinations team re-booked us on several excursions that overlapped with other excursions during the day. When we inquired about getting our existing tour, we were told they were sold out. What a huge, huge disappointment and point of frustration on what was supposed to be a luxury cruise. Outside of the beautifully furnished cruise ship and public areas, this is not a luxury cruise. Don't waste your hard-earned money! Read Less
5 Helpful Votes
Sail Date: July 2017
This was our first trip on Regent, and we were very pleased that it was on their newest ship. We are Oceania cruisers, which will probably always be our first choice. However we picked this one because we wanted to see as much as ... Read More
This was our first trip on Regent, and we were very pleased that it was on their newest ship. We are Oceania cruisers, which will probably always be our first choice. However we picked this one because we wanted to see as much as possible of Iceland and Greenland, and Regent's itin made three stops in both countries, which was the most I could find on any cruise line. It was a fabulous trip, and met all of our expectations. It's an under-appreciated part of the world. The ship is beautiful. Loved the artwork around the Explorer. Both Oceania and Regent have figured out how to hire the right people....to a person, they were friendly and helpful. Our F-1 Superior Suite was spacious, with lots of storage space and a large bathroom with dual sinks, and a separate tub and shower. On Oceania we usually book a Concierge level cabin; this one was the equivalent. Regent doesn't have a Concierge lounge like Oceania has on their larger ships, which my husband has enjoyed in the early morning before I'm ready to go for the day. The onboard lecturer was excellent...I think Regent hires from a Smithsonian group of lecturers. He was a good speaker, as well as knowing his stuff. Our favorite part was never having to sign for anything...it's already been paid for upfront. Although I must admit putting the final payment on the credit card did make my heart beat a little faster! The food was good; both my hubby and I think Oceania's food is a little bit better. But the restaurants are lovely, with excellent menus, and delightful staff. We enjoyed not having to order and pay for wine with dinner...there were always many choices. Oceania is famous for their Gelato choices. Regent has The Creamery at the buffet near the pool, but it falls quite short by comparison. (The first 4 choices were always vanilla, chocolate, strawberry and neopolitian. Come on...you can do better than that!) Most of the 'free' shore excursions were 2-4 hours. I usually would prefer longer shore excursions, and on Oceania we often make plans for independent shore excursions with other passengers via the Cruise Critic Roll Calls, mainly because Oceania's excursions are rediculously over-priced. But in this part of the world where the ports have small populations, there aren't a lot of choices. So we were happy with the ship's excursions in this case. I probably wouldn't have been if we had cruised the Med. The average age of the passengers seemed to be in the upper 70's or older, and maybe they are perfectly happy with shorter tours! As on most smaller ships, the entertainment isn't as lavish or as extensive as it is on the big ships. That's not a problem for us; I love the shows with the singers and dancers, and my husband graciously accompanies me. We avoid magicians like the plague. We've probably missed some good ones! I think we attended four shows on the 15 day trip. We stayed four more nights in Reyjavik after disembarkation, which I would highly recommend. It's a marvelous city, with lots to see and do, including day trips out of the city. (Take piles of money...Iceland is an expensive destination! Credit cards were accepted everyplace, including the taxis.) It's difficult for me to understand how anyone could complain about this ship. It's pure luxury! But some people are just more difficult to please. Overall, it was a fabulous experience. Read Less
20 Helpful Votes
Sail Date: June 2017
Food was the best I've had on any cruise ship. Cruised 12 times. Ship's staff also some of the best as well as their service. Specialty restaurant Pacific Rim clearly our favorite. Ship always spotless. Liked flying business ... Read More
Food was the best I've had on any cruise ship. Cruised 12 times. Ship's staff also some of the best as well as their service. Specialty restaurant Pacific Rim clearly our favorite. Ship always spotless. Liked flying business class with one night at hotel with breakfast and the fact that all transfers were included if you choose Concierge E or above. To me well worth the extra and no hassle. Improvements: Enrichment speaker boring and needs to liven it up some. Shops onboard very limited leaning toward high end. No night light in bathroom. Entertainment regrettably only average. Some hits some misses. Wine selection not as great as I expected. I am not a wine snob but they offered me 2 Cabs. Tours needed some improvements and not what I had expected. Tour guides average only. Procedure for getting on and off for tours was very professional. Would consider returning. Read Less
12 Helpful Votes
Sail Date: June 2017
My family of four was part of a bigger family group of 13. We had 6 suites on the 9th deck. Our ages ranged from 15 – 85 years old. This was the second Regent Cruise for most of us, the first being an Alaska Cruise on the Navigator. ... Read More
My family of four was part of a bigger family group of 13. We had 6 suites on the 9th deck. Our ages ranged from 15 – 85 years old. This was the second Regent Cruise for most of us, the first being an Alaska Cruise on the Navigator. My first impressions getting on the ship… Going through the check in was very easy and relatively fast. We had traveled from London on a bus, so we only had to deal with the 40 people on our bus before going through security and then onto the ship. It was fast and easy, really, in comparisons to Disney or Royal Caribbean. We entered through the 5th deck lobby area and were greeted by staff with Champaign or orange juice. The area was simple, but very nice. You could see all the support areas for the passengers (Registration, the office area & Excursions). Since the suites were not ready yet, we boarded at 11:30, we went up to the 11th deck to enjoy lunch by the pool. The staff was very attentive and nice. We loved our Category D suite. Bathroom, closets, living area were wonderful and never did we feel cramped or on top of each other. The patios were very nice and roomy with two chairs, a table and a lounge chair. With Regent, the room attendant was there to ask what we wanted our refrigerator filled each day. She brought fresh fruit every day. All the public areas, bars, restaurants, theater, and stores were clean and nicely decorated. Our voyage... I need to mention this first….. We have a teenaged daughter, 15 years old. The “Mariner Program” for teens was WONDERFUL. We have cruised many times with our children and they have never wanted to participate in these programs. Since the Explorer is smaller, there were only 6-8 teenagers on board; our daughter said she would give it a try. These teenagers ended up having the best time on this trip. I give a big “thumbs up” to the staff and also for Regent for having somewhere for the 14-17 year old group to go while on board. It wasn’t completely structured, the staff really related with the group and they had the best time. I think our daughter has made lifelong friends on this trip. I am so happy she had such a wonderful time. I think each parent of these teenagers felt that they were in a safe and supervised area. They had tours of the bridge and kitchen that most passengers never got to see. I enjoyed spending time on our sea days taking cooking classes, reading, doing puzzles or trivia. I guess it doesn’t take much to entertain me. I love the sea days, especially when trying to adjust to a new time zone. Weather… Granted we were going around the British Isles, most knew that the North Sea can be rough, and it very rough when we made the transition to the Atlantic Ocean. But most of the passengers were sleeping or preferred to stay in their cabins. I’ve seen worse seas on a cruise to the Bahamas on Disney Cruise this past spring. Luckily no one was getting sick in public. We also had rough winds leaving Liverpool (which delayed or departure and made us miss stop in Cork, Ireland). Our unexpected sea day was a little rough at first, but it became a beautiful day. Again, I love being on board the ship, enjoying some quiet time by the pool, albeit white caps on the pool deck. The weather seemed to be rainy every day we were at port. Edinburgh was the worse. We had hired a private van to take my family to Paisley, where a founding family member was from. It is expensive to go through Regent to hire a car/van. But let me tell you, the guide and driver went out of their way to make our rainy day experience the best we could have while visiting the area. Paisley is just west of Glasgow. It rained the whole time we traveled there. Our guide was wonderful and answered questions and gave us insights to the area. Traveling back to Edinburgh, we were concerned about the rain; he suggested that we go to a museum, since all public areas are “free” in Scotland. We went to the Natural Science Museum and had a great time on our own. It worked out, actually, that my son in college had a summer course that required a to visit a Natural Science Museum during the summer. This fit the bill and he got 100% for his credit in his course. The guide and driver were wonderful. Since we wanted to travel with a guarantee with Regent not to leave us, we went through Regent for this excursion. It was costly, but for me and my family, it was worth it. Excursions (cont.)… The other “free” excursions on Regent were wonderful. My family enjoyed them all. I know some people felt that the hosts were inexperienced or had bad tours. In my opinion, all of ours were great. We did pay extra to visit the Giants Causeway while in Belfast (worth every penny) and my daughter and I did a cooking class while in Dublin to Ballyknocken, while everyone else enjoyed the Guinness Tour, and enjoyed it completely. Again, we enjoyed them all. It was unfortunate that we were delayed leaving Liverpool and missed our stop in Cork, Ireland. Yes, we all wanted to kiss the Blarney Stone, but weather isn’t one of those things we really can’t be mad about. It is what it is. During our “extra sea day”, we slept in, enjoyed the sun and did some extra shopping since we didn’t spend our on-board credits yet. I guess we are easy to please, we don’t expect to place blame on someone due to a weather issue. It is what it is. Cruise Critic… Before I forget, my husband and I attended the “Cruise Critic Meet and Greet” on this trip. We were two of the 8 couples that signed up to join the meet and mingle. Only 4 of us showed up, but we enjoyed meeting the officers at the mingle. I think Regent expected there to be more people at the mingle; they had made a nice spread of food. Thankfully, they had the staff go around to the rest of the passengers that were in the Explorer Lounge, not in the mingle, to enjoy the nice appetizers. The staff was so nice to us all. I was able to make some connections that helped throughout our voyage. From what I heard from some of the officers, they do hear and read comments about Regent on Cruise Critic. Hopefully the Corporate Staff reads them also to help make voyages enjoyable for everyone. We loved the Explorer. Felt like the ship handled all the rough seas that we encountered. We loved the ports that we visited. Wished we could had better weather.... but that wasn't anyone's fault. It is what it is. We learned to carry rain coats and umbrellas. Not a big deal. We were a big group (13). We always went to Compass Rose by 7:00 pm. They had a table of 8 and 6 for us. Ivan (CR Manager) was very nice to make sure he saved a few tables for us. Sometimes we were in the "main area" or even in the back of the restaurant. The last night, we sat in the left side of the restaurant and had the best service. We told the staff that we wished we had requested that area the entire trip! Not to say, the other staff at CR wasn't good. They were and they were very nice and sweet to my father-in-law. He suffered a broken hip a few months ago, so they were very accommodating to him with him limited mobility. Ivan also helped me arrange a special 80th birthday cake at Chartreuse one night, which was very nice. I also wanted to add that I loved the fact that the laundry facilities were so convenient. Not that I wanted to do laundry during my vacation, but I am a mom with a family of 4. We were gone for 16 days.... we needed to do laundry. 80% of the time I checked the laundry, I could put 3 loads of laundry in the wash. That saved so much time for me to have 3 washers going at one time. The laundry facilities on the Explorer are wonderful! There are three washer/dryers, a nice sitting area, a TV and a phone. No one was hogging the washers or left their laundry so you were unable to complete your wash. It was very nice. I did keep my phone timer on with the timer to my laundry so I wouldn’t hold someone from finishing their laundry. I was holding off using my onboard money, in case I needed to send out laundry, but I was able to get everyone's laundry in our family done before our last stop that I actually enjoyed our last day at port and didn't worry about the dirty clothes. Overall, we had a great time. My husband felt that the service was lacking at times in the La Veranda or Pool Grill. He’d ask for a diet coke and it would show up after his food would arrive. I did find that anything a little odd, like a diet coke at breakfast, would be slow. I would end up bringing one to breakfast from my refrigerator in my suite for breakfast. I don’t drink hot coffee in the morning, I like my caffeine cold. I think being a Mom; I’d rather find a way to fix my problem than complain about it, which I did. For anyone that would like to have a great small ship experience without the haggle of always asking you for your card to sign for a drink or anything else…. I would definitely travel with Regent! When we were back in London after our trip experiencing two extra days with our family, we were in an elevator with a family about to embark on a British Isles trip with other carrier. They were excited, but the dear husband was already complaining about how the excursions and hotels were double the cost of the trip of the cruise. My children and I just smiled and told them to enjoy their trip. We felt like we had made the best choice for us with Regent!! Read Less
5 Helpful Votes
Sail Date: June 2017
Background information We have reviewed all our previous cruises which were on-board RSSC’s Mariner and Voyager in the Mediterranean but this time we wanted to try the new Explorer and enjoy the convenience of a Southampton round trip ... Read More
Background information We have reviewed all our previous cruises which were on-board RSSC’s Mariner and Voyager in the Mediterranean but this time we wanted to try the new Explorer and enjoy the convenience of a Southampton round trip which meant our holiday could begin with a comfortable car journey. Ship information The Seven Seas Explorer has been in service for less than a year and is described by Regent as ‘the most luxurious ship ever built’. As with Mariner and Voyager, the vessel is very spacious both in terms of cabin sizes and public areas. Although we sailed full, at no time on board did we feel at all crowded. The staff to passenger ratio is amongst the highest of all the cruise lines so that service is always at hand. Service We have always found service on board Regent ships very good but on Explorer it was even better! As many of the crew seemed to have started on the Explorer, Regent has done a really excellent job of training them up to its wonderful standard. Excursions As most excursions are included in the fare on Regent, they are of course very popular Almost all the excursions began with a bus ride and we were disappointed to find that Regent seemed to be filling the buses almost to capacity whereas in the past they have only been two-thirds full at the very most – takes the edge off the ‘luxury’ tag a bit to be on a crowded bus. Generally, the tours and the guides were of a high standard. Dining Compass Rose The main dining room with no reservations required and you can choose to share or not, as you wish. Sunday was a sea day so we had the chance to try the famous Brunch in CR - very impressive! But so difficult to decide where to start and, even more, where to stop. For dinner, we found it important to eat early, say by 7pm, to avoid a wait unless willing to share and to avoid the front section where the noise level could be very high. The food was adequate rather than exceptional and the large rectangular area, combined with the lack of any features gives the ambience of an, admittedly upmarket, refectory. The menu lacks the variety that we have found previously - I know there is the 'mix & match' of different entrees and sauces but think the chefs must find it rather inhibits creativity. The sauces also tend toward the bland - certainly the green pepper was almost flavour free. La Veranda At breakfast and lunch we enjoyed the copious buffet including a selection of hot dishes and, in good weather one can eat al fresco. Compared to Regent’s other ships, the layout was much improved. Sette Mari At night La Veranda becomes Sette Mari, an Italian restaurant with a la carte ordering of main courses and a buffet for starters and desserts. No reservations required or permitted and very popular so that a wait for a table was not unusual. We dined here on only the last night of the cruise when there were many tables free and enjoyed the pasta and lamb chops particularly. Chartreuse A French restaurant available by reservation only. Our first dinner was to have been in Compass Rose but there was a long line and, rather than wait for a two-top, we accepted the offer of a table in Chartreuse. I'm not sure but it seemed to me that it was a bigger venue than Signatures had been (the previous French restaurant on Mariner & Voyager). Although it was our favourite, not many seemed to share our preference if the availability of tables at short notice was a reliable indicator. The service from all the staff was both efficient and charming. The food is to our tastes generally although the slow-cooked beef ribs were lacking in flavour but not in quantity! We were keen to try the rack of lamb but were deterred by reports that it could be tough. Otherwise the meat and fish were top quality. The cheese soufflé was consistently excellent as were the desserts. Prime 7 A steakhouse type restaurant available by reservation only. We also tried Prime 7 which is definitely bigger and better laid out than on the older ships. Again it was not full at any time that night. We enjoyed P7 which seemed to be the most popular of the speciality restaurants we actually visited. It is a very consistent, quality product but we are not great steak eaters - 6 oz is more than enough for us - so we don't seek extra visits. Pacific Rim An Asian – fusion style restaurant available by reservation only. We were not overwhelmed by Pacific Rim. While the ingredients were fine, the spicing was too bland to our taste. It was very good to find an Alsace Gewürztraminer on offer - although the Sommelier described it as German. Luckily there were no French passengers within earshot! Summary Being critical, we did not take to the layout of Compass Rose – too much the feel of a banqueting hall – but liked the new (to us) menu. We also found the Observation Lounge rather dark but perhaps that was a product of the rather gloomy weather – it certainly seemed more roomy and better laid out than on the other ships. The Explorer may or may not be the most luxurious ship ever built, but it is certainly very well appointed, sails beautifully and has a marvellous crew. We received food and service better than on any of our previous Regent cruises. As many of the crew seemed to have started on the Explorer, Regent has done a really excellent job of training them up to its wonderful standard. Read Less
1 Helpful Vote
Sail Date: June 2017
Food has improved a lot since our last cruise with Regent Seven Seas on the Seven Seas Mariner in April 2013, and was the best we've had on any cruise ship this time. The foie gras, grilled lobsters, grilled scallops, grilled ... Read More
Food has improved a lot since our last cruise with Regent Seven Seas on the Seven Seas Mariner in April 2013, and was the best we've had on any cruise ship this time. The foie gras, grilled lobsters, grilled scallops, grilled shrimps, grilled fish and grilled pork chop in the Main Dining Room were all excellent and they could now be ordered every evening, which was really a great improvement from the past. The two caviar and champagne breakfast, the Sunday brunch, the New York strip steak in Prime 7 and the bread in the Italian restaurant were also excellent. The Asian specialty restaurant Pacific Rim was however not good - westerners may think that's what Asian food is like but as Asians we know that the food there is not only not authentic, but also can be done much better and much more delicious in Asian restaurants in Japan, Hong Kong and Macau. Services also need some improvements. In particular, all the guests complained for waiting too long (we needed to wait for about an hour!) for the tenders at the port Dartmouth to return to the ship, whilst we were all hungry and wanted some lunches as it was already 3-4 p.m. but lunch was not included in the tour. We also needed to wait for a long time for the coach buses for the tours at the port Dartmouth to arrive (we needed to wait for about 45 minutes!). Read Less
6 Helpful Votes
Sail Date: June 2017
We were on the Explorer from June 3 to June 14th and had a wonderful time. The ship is stunning and the itinerary was very good. We loved our Penthouse Cabin 948 with its' fabulous bathroom! The beds are so comfortable, the room ... Read More
We were on the Explorer from June 3 to June 14th and had a wonderful time. The ship is stunning and the itinerary was very good. We loved our Penthouse Cabin 948 with its' fabulous bathroom! The beds are so comfortable, the room beautifully furnished, and we really liked the big balcony with sectional sofa and a table with chairs. Besides Compass Rose, where we had some trouble getting our meal and/or a server to pay attention to us (to the point where we had to leave the restaurant and find coffee and tea at another venue) we found all the restaurants truly wonderful, both with food and service. We really liked the entertainment and the Cruise Director was fabulous with a fun personality. The Ports were great; unfortunately we had some really bad weather at one tender port, Edinburgh, and had a very rough and uncomfortable tender ride. One of our last ports in Ireland - Cork/Cobh was cancelled because we could not get a tug boat escort out of Liverpool until late in the evening not leaving enough time at Cork/Cobh to allow for time at that port- we were very disappointed when that occurred. However, we enjoyed all of our excursions, but especially the Giants Causeway and Dartmouth River Cruise/Steam Train round robin. On all of our tours, the bus drivers and tour guides were helpful and informative. I especially liked the fact that we were not "jammed" into full coaches on any of our excursions making our travels more comfortable and enjoyable. Read Less
Sail Date: June 2017
We were on Regent's 11-day cruise around the British Isles, aboard their newest ship, the 700 passenger Explorer. First time on Regent - our previous cruises had been on Seabourn, a close competitor in the luxury cruise market. ... Read More
We were on Regent's 11-day cruise around the British Isles, aboard their newest ship, the 700 passenger Explorer. First time on Regent - our previous cruises had been on Seabourn, a close competitor in the luxury cruise market. Sailed in and out of Southampton. Overall, a great experience, in spite of having to put up with rainy days in several ports and losing one port due to bad weather. The Explorer is advertised as the most luxurious cruise ship ever built. Think of it as a Las Vegas hotel - the decor is heavy on glitz and glimmer. On board, the experience is similar to traveling with Seabourn - spacious cabins (we had a F2 room), attentive service, great food, decent entertainment. Unlike Seabourn, the shore excursions were included (along with Business Class air). The tours were all excellent - Regent does an excellent job of lining up quality local tour guides. We especially enjoyed the choices available for dinner - besides the large main dining room, the Explorer offers 4 other specialty restaurants - Italian, French, Steak and Asia (the later three required reservations). While the main dining room seemed a step down from Seabourn, the three reservation-only restaurants were terrific. And occasionally, they were open for lunch without reservations - a nice treat! One can always quibble about something or other - here are my complaints: - Disembarkment for port excursions - at the start of the cruise, you get tickets for all the excursions you've signed up for. The day of, you are required to go down to the theatre and exchange your ticket for a numbered pass and then wait around for your group number to be called. This was terribly annoying and far from a first-class experience. On Seabourn, you just walk off the ship at the time your excursion is scheduled. - No outdoor viewing areas at the front of the ship - as someone who takes a lot of pictures during a trip, this was quite annoying. Whomever thought this was a good design should check out the Seabourn ships, which have 3 levels of outdoor viewing areas at the front of the ship. - Cabin seating - there are spots for 3 people to sit in the cabins - two on the sofa and on chair. So if you want to invite another couple to your room for drinks or a movie, you are out of luck. By comparison, Seabourn's cabins have seating for four. In spite of my complaints, I would book another cruise on the Regent Explorer for the right itinerary. Read Less
3 Helpful Votes
Sail Date: October 2016
We have sailed in voyager three times. We have enjoyed every voyage very much. For us everything was perfect! We had a suite and a butler who was the epitome of efficiency. Our suite was Immaculate every day. A ceiling light bulb went out ... Read More
We have sailed in voyager three times. We have enjoyed every voyage very much. For us everything was perfect! We had a suite and a butler who was the epitome of efficiency. Our suite was Immaculate every day. A ceiling light bulb went out and it was changed almost before we hung up the phone to report it to our butler. Our canapés were simple but we hardly needed them. We enjoyed every restaurant and found the service excellent, even when they were very busy. Every crew member we encountered was pleasant, had a smile, was eager to please. Our excursions were fine we only had one guide who seemed - perhaps new at the job and was a little too much giving out dates of history. Our other guides were knowledgeable friendly and intelligent. Three of whom I know loved their job! And were exceptional. Given the time frames for the tours they crammed a lot of interest Into a short time. All the coaches were clean. The places we were taken for snacks were excellent and thoughtfully chosen. We have no complaints whatsoever. Our locations at times required somewhat long coach rides but we counted that as part of the visit. We have booked our next cruise and cannot wait to go. Our only problem is we would love to try explorer but we love voyage so much. I feel Lucky to have such a dilemma. We also appreciate all inclusive. No concerns about tipping although we did tip our steward and stewardess as well as the butler since we were personal contact with them every day. We enjoyed the krew kapers very much. Think these young people including those who work below decks to keep things running smoothly do an excellent job and know it is difficult to be away from family and friends for extended periods of time. We loved our vacation and will enjoy our next one I'm sure as well. Read Less
84 Helpful Votes
Sail Date: August 2016
We chose this cruise because of the itinerary and the price. We were able to get a very low Interline rate and would never have paid the full brochure price. For what we paid we got everything that a "real" passenger would get ... Read More
We chose this cruise because of the itinerary and the price. We were able to get a very low Interline rate and would never have paid the full brochure price. For what we paid we got everything that a "real" passenger would get except for the round-trip Business Class Air, a night in a hotel and transfers. We did get tips, beverages, specialty dining and shore excursions. We have cruised on Azamara and Crystal (As well as Celebrity, RCL, HAL and Princess) with a total of 45 cruises under our belts. We especially wanted to see if Regent could match the fine experiences we have had on both Azamara and Crystal as well as Celebrity. We were, generally, "underwhelmed". We often found ourselves saying, "But Crystal (or Azamara or Celebrity) does this so much better!". We very much enjoyed the itinerary which started in Southampton and includes Zeebrugge, Amsterdam, Copenhagen, Riga, Tallinn, St. Petersburg (2 nights), Helsinki and ended in Stockholm. The included shore excursions were very good with excellent guides in all cities. It was difficult, however, to schedule more than one shore excursion in a day. The dining was very good. We were able, somehow to have the same table for two at the window and the same excellent waiter for all but three nights. One of those was at Sette Mare at La Veranda -- the Italian Restaurant that replaces the buffet each evening. The food there was less than memorable and the service amateurish. We think it's where they do training. Our meals in the other two restaurants were very good with the level of service you would expect in a "nice" restaurant but nothing that wowed us. We felt that the entrees served in the MDR were actually better. The level of service didn't match Azamara or Crystal or even Celebrity. It seemed that there was a great deal of confusion on who was supposed to do what. We noticed this especially at the Pool Grill. Does the drink server take the food order? Can a waiter take a drink order? We also saw, twice, a crew member being disciplined in a loud and very public manner. It was a good cruise and, at the price we paid, good value. We spoke with many others who had paid the full fare or who had gotten "deals" that gave them a couple of thousand dollars off the brochure rate. We felt for them. Nothing offered on board was really worth that amount of money. Read Less
6 Helpful Votes
Sail Date: August 2016
This was only our third cruise and our first with Regent. We picked it because it offered 3 days in St. Petersburg and the Business Class Airfare add-on was VERY reasonable. Although there were a few signs of The Voyager aging ( worn ... Read More
This was only our third cruise and our first with Regent. We picked it because it offered 3 days in St. Petersburg and the Business Class Airfare add-on was VERY reasonable. Although there were a few signs of The Voyager aging ( worn carpeting and frayed curtains) overall we were quite pleased with the ship and look forward to seeing it after the Refurbishing later this year. For some reason, we received a lot of SBC from our travel agent even though we had never used them or Regent before. In addition, all the arrangements she made were perfect, except that she never explained in advance the ships policy of only getting reservations in the Special restaurants twice on the cruise, and she oversold how Dressy the dining rooms were.. We were also surprised that, 3 days prior to sailing, we were offered an upsell from a Veranda suite to an AFT Penthouse-which we jumped on. The food throughout the ship was quite good, with the exception of SetteeMarie which was not even average. We thought Prime 7 was excellent and so was Compass Rose. We did notice that in the mornings, although Compass Rose was fairly empty for breakfast, the service was horrible. We ate the rest of our breakfasts in LaVeranda. We did NOT have the service problem in the evening at Compass Rose, so I am not sure why that was. WE also noticed that in several bars, although they were pouring premium brands, they were chintzy with the quantity until we learned to ask for doubles. Our Aft Penthouse came with a Butler who was perfect, he filled every request quickly with a smile and made some excellent suggestions. The cabin was a little noisy (878) from the props while the ship was moving quickly but we soon got used to it. The cabin was well furnished, large, and everything we could ask for with one of the largest balconies on board. I did not care for the Regent "Free Excursion" policy since so many were offered at the same time you could usually only go on 1 or at most 2 each day. That being said, most of the free excursions were pretty good with only one or two having guides that were hard to understand. I thought Helsinki was boring and Riga was worse. Copenhagen, Amsterdam and Talinn were all incredible. Andy & Tammy Heath (Cruise Directors) were perfect in their roles and made sure everyone enjoyed themselves, if they wanted to. We ended up meeting several couples, either from excursions or from sharing a table in a restaurant that we truly enjoyed and hope to continue long-term friendships with. We will definitely look to Regent for another cruise, possibly next year. Read Less
22 Helpful Votes
Sail Date: August 2016
This is our 5th Regent cruise, first since take over by NCL, one of the mass marketing cruiseline trying to break into luxsury market and we were curious to experience the changes. We noticed the change in staffing level which caused late ... Read More
This is our 5th Regent cruise, first since take over by NCL, one of the mass marketing cruiseline trying to break into luxsury market and we were curious to experience the changes. We noticed the change in staffing level which caused late delivaries of meal service, lack of service in buffet area. Example, there were always plenty of staff to assist with plates full of food to your seat, never had to ask for coffee or forgetting special order of eggs and had to go back or ask the wait staff. Large number of new staff being trained on the job. Another example, as an all inclusive package, they always served lunch off the ship, when lunch time overlapped at local restaurants, but now you buy your own lunch? On every excursions, there were always destination staff member traveling with us, along with guides. Now non onboard to assist. House cleaning staff was great, wait staff definitely worked hard to please, but cutting back on staff level definitely is beyond their control and do the best you can with what you got! NCL definitely should not influence their level of reputation on the totally different product for the sake of profit margin. The luxsury catagory cruiseline is becoming very competitive and certainly hope that Regent's product standards are sacraficed. Question is will the regulars over look some of these cost cutting, because of largest cabins in the industry? We want the old Regent back! Read Less
82 Helpful Votes
Sail Date: August 2016
Had never been on Regent before wanted to try it for the first time. We Cruise a lot on Silver seas , yachts of seaborn and Oceania. Typically I prefer a smaller ship of under 1000 psgrs or close to 600 to 400 passengers. There ... Read More
Had never been on Regent before wanted to try it for the first time. We Cruise a lot on Silver seas , yachts of seaborn and Oceania. Typically I prefer a smaller ship of under 1000 psgrs or close to 600 to 400 passengers. There were many areas of concern and disappointment for us while we were on this cruise for over three weeks. In summary we had issues with the main dining room seating as well as consistent service. There were concerns in the fitness center and spa. The men's hot sauna was not functioning most the time unless you went to the front desk and ask them to reset the device in the sauna. The cardio equipment in the fitness center is quite dated old and on several days was not clean. The gym is configured in a way that makes it feel very crowded although there is a group exercise room nearby that could easily accommodate additional equipment. At the beginning of the three-week cruise I asked the fitness center if they had music that plays in the fitness center and they told me it was not working. I asked if it would be possible to have it repaired and they said they were looking into it. They did have some music working in the fitness center and spa the last few days of the cruise. The pool for many days iwas basically not usable because the quality of the water in the pool was visibly poor and dirty (dark green color with dirt covering the pool bottom) which looked as though they were not maintaining the swimming pool for their guest Even the two whirlpools they had by the pool were Set with temperatures that were excessively hot and the Jets were inoperative making a hot tub experience less than average . Room service was inconsistent sometimes it would take close to an hour to receive a room service order and once we did not even receive our requested order . One breakfast was delivered through room service and the server did not even offered to set the table other than just place a tray in our room . We found it challenging the first part of our cruise to get a table for two around 8 o'clock in the evening in compass Rose without there being a long waiting list even though we visibly could see tables for four or six standing open but we were not offered those tables when we walked in. On the others cruise ships that are accustomed to, we've never had a problem being seated immediately in the main dining room for table of two. The first 10 days of our cruise we were on the concierge level and our room was nice a refrigerator did not work initially until we brought it to their attention. The next 13 days were spent in a deluxe balcony room on the seventh deck, we could hear our neighbors talk clearly when we were seated in our room we could hear their TV playing, which appears that the walls to these rooms are very thin. You need to bring earplugs ! I found it quite strange and towards the end annoying, that whenever you would sit down in the veranda for breakfast or lunch you would have often times 3 ,4 or 5 waiters coming and asking you what you would like to drink before you received anything. Another very odd thing about the cruise is when you would go to the afternoon tea they combined trivia with the tea, so it was not a very quiet inviting atmosphere unless you We're participating in the trivia games . Our cabin attendance were great and we always had very clean state rooms The specialty restaurants serve delicious food and the ambience is quite good with great service the only drawback is your limit it to two times during your cruise . I suggest if you change rooms during your voyage to coordinate carefully with hotel manager. We received a letter the night before we changed rooms clearly stating the procedure but what happened the next day was contary to what they told us they were going to do for us, which ended up making us frustrated. I asked if I could review this procedure with management and reception desk never followed up with me. I left the ship disappointed! Read Less
21 Helpful Votes
Sail Date: June 2016
This was our 1st Regent Seven Seas cruise and we loved it. We are pre-retirement ages and were a little nervous about some of the reviews we had read regarding the Voyager. There had been many complaints about the age of the ship however ... Read More
This was our 1st Regent Seven Seas cruise and we loved it. We are pre-retirement ages and were a little nervous about some of the reviews we had read regarding the Voyager. There had been many complaints about the age of the ship however we found it to be charming . Our suite was clean and comfortable, all of the staff were friendly and attentive and the itinerary was wonderful. We did encounter a few older couples who complained about minor things but we also met a lot of very nice and diverse folks. We found the "complainers" to have a sense of entitlement instead of appreciating their ability to afford this cruise line which is pricey. We had cruised with a lot of other mid-level cruise lines before this but liked the "all inclusive" offering from Regent. We will definitely be back in the future and hope to be able to bring friends and family with us. Read Less
1 Helpful Vote
Sail Date: June 2016
We have been on all of Regent's ships and had wanted to do this itinerary in the past, but dates and pricing never lined up. We were very pleased to be able to do back-to-back 10 day cruises through the British Isles and over to ... Read More
We have been on all of Regent's ships and had wanted to do this itinerary in the past, but dates and pricing never lined up. We were very pleased to be able to do back-to-back 10 day cruises through the British Isles and over to France and Spain. The ship is very comfortable, but the staff is the best reason to sail with Regent. Every member of the crew is just as hospitable and friendly as possible. They couldn't be better. We really enjoyed this itinerary and particularly Mont St. Michel, Cork, Bordeaux. Every stop had something memorable, though. We went on excursions most days, but sometimes just took the ship-provided shuttle into town and wandered. Some excursions were much more than we expected. In Belfast, for example, we went on a tour that included the Titanic Museum. That wasn't very impressive. However, a tour of the dry dock was fantastic - largely due to a guide who was part historian, part actress and totally enthusiastic. The Blarney Castle was interesting, but you really should be prepared. The Blarney Stone is at the top of the castle and to kiss it you have to be on your back and leaning over the edge - not a good plan for older folks. The stairway up is quite a challenge. It's steep and, in several places, both of my shoulders touched the walls and I'm not overly large. It was quite strenuous for anyone with mobility issues. In Torre Lorizags, we saw an incredible collection of mint-condition Rolls Royces. You have to see to believe. Really fantastic. While in Southhampton for a day at the mid-point of the cruise, we took a personal tour to Winchester. Winchester College and Winchester Cathedral are both incredible. Finally, our favorite stop was Alnwick Castle. Parts of Harry Potter were filmed there and two Christmas specials of Downton Abbey were filmed in this castle, which remains an active home for the Lord and Lady. It is truly spectacular. Lecturers from the Smithsonian Institute really enhanced all of the ports. Food and service were superb, as always. You just can't go wrong on a Regent Cruise. Read Less
6 Helpful Votes
Sail Date: August 2015
This is our 7th cruise on Regent, the first being in 2009. Several recent reviews have noted that they felt that the Regent experience is declining. With a few relatively minor exceptions, which I will detail below, my wife and I do not ... Read More
This is our 7th cruise on Regent, the first being in 2009. Several recent reviews have noted that they felt that the Regent experience is declining. With a few relatively minor exceptions, which I will detail below, my wife and I do not feel that this is the case. We have greatly enjoyed every one of our Regent cruises, this one being one of the better ones. Embarkation/Disembarkation: Could not have been better. We arrived at the pier at 12 noon, and at approximately 12:15 we were enjoying our first cocktail on the pool deck. We were told that rooms would be available at 2:30, and at 2:30 on the dot, an announcement was made that rooms were ready. Luggage was delivered minutes later. For disembarkation, we filled in a form asking what time we would like to disembark, (between 8 and 9), and were given the appropriate luggage tags. We were advised that we could walk off the ship at the time we requested, no announcements needed. Luggage was ready, and off we went. Cuisine: We found the food on this cruise to be as good or perhaps better than ever. The breakfast and lunch buffets provide a wide assortment to choose from. At breakfast, you can order a hot dish brought fresh to your table. At lunch, there is freshly made pasta as well as a meat carving every day in addition to very tasty hot and cold buffet items. Dinners were (almost) always consistently good in the main dining room, Compass Rose, and in the 3 specialty restaurants. The only exception, strangely enough, was the lobster, which my wife ordered twice, once in the specialty restaurant, Prime 7, and once in Compass Rose, and both times she thought was tough and chewy. We greatly enjoyed all of our other meals. Meats were prepared as ordered, and tender. Fish dishes were moist and flavorful. There is a suggested included red and white wine each night, but if you don’t care for the ones listed, you can request something else. We always are able to find a white and red that we like among the included wines, and we ask the sommelier for these each night, if we don’t care for the listed ones. Entertainment- People tend to either enjoy cruise ship entertainment, or they don’t . We do. And we found the Jean Ann Ryan singers and dancers to be superb performers. There is a ballroom specialty couple, who are amazing, and an acrobatic/dance couple, who are able to do things with their bodies that no human being should have any right to be able to do. They were mesmerizing. There were 2 specialty performers, a guitarist who was great, and a violin player/ comedian who we were not crazy about, but was somewhat entertaining. Service- Here, I think a case can be made that Regent is slipping, just a tad, in this respect: we had the impression that there were fewer crew members staffing the buffets and in the lounges. So in the past, it was typical that once you had your plate of buffet food, there would be someone ready and eager to bring it to your table, and on this cruise, this happened only occasionally. At breakfast, we would often have to flag down someone to have our coffee cup refilled. In the lounges, it is less likely that the servers would remember our favorite drinks. For us, these are minor issues, and did not impact our cruise experience at all, but for those that find these things important, they should be aware. Excursions: Regent is one of the few cruise lines that include excursions in the cruise fare. As a result, the great majority of passengers sign up for ship excursions. This creates a bit of a challenge for the Destinations Services desk, to have such a high percentage of passengers taking the ship excursions. When Regent first started this policy several years ago, we found the process to be rather chaotic, sometimes resulting in long delays in getting excursions underway. We did not find that to be the case on this trip, as we found things to be very well organized. We would arrive at the theater at the appointed time, and hand in our excursion tickets in exchange for a bus ticket. Within a few minutes, our number would be called, and we would be on our way. There were a few minor delays, but each time, the staff would keep us informed about the reason for the delay, (i.e. a gangplank problem) and keep us updated. The excursions themselves varied in quality, ranging from fair to excellent, most we thought were quite good. Enrichment: Regent recently introduced the “Smithsonian Collection by Smithsonian Journeys” program, which provides experts in various topics related to the destination to give lectures. In our opinion, Regent made a mistake here. When I go on a cruise, I want to learn about the ports I will be visiting, the history, culture, architecture, cuisine, important sites to visit, etc. Ancient texts and archaic languages? Not so much. But that is what we got. The speaker was very well informed about his topics, and was a good speaker, but I felt that I was not given information that could have truly enriched my port visits. Stateroom: Regent’s standard cabins are more than adequate for our needs, and by far the largest standard cabin of any cruise ship we have been on. There is plenty of storage space, nice walk in closet, nice bathroom with separate large tub and shower (the Mariner being the exception). Our cabin attendant kept our cabin immaculate, and provided us with whatever we needed. Internet: We all know that Internet service on cruise ships stinks. On this cruise, it stunk less than most. For the most part, I was able to connect from pretty much anywhere on the ship, and the speed appeared to be turtle-paced as opposed to snail-paced, which, of course, is a bit faster. Fellow Passengers: Regent attracts, to be sure, an older clientele. Just about everyone we encountered were well traveled, friendly, happy, and thoroughly enjoying their cruise. Almost all were repeat Regent customers. My wife and I look forward to future cruises on Regent, and have booked a cruise on their new ship, the Seven Seas Explorer for next fall. Read Less
89 Helpful Votes
Sail Date: June 2015
The reviewer "Regent Ain't What She Used To Be" provides a detailed review we entirely agree with. Unlike that reviewer we had not sailed with Regent before. Our cruise experience was with Seabourn. We believed the two ... Read More
The reviewer "Regent Ain't What She Used To Be" provides a detailed review we entirely agree with. Unlike that reviewer we had not sailed with Regent before. Our cruise experience was with Seabourn. We believed the two cruise lines were similar. In our experience they are not. Seabourn prides itself on the interaction between staff and clients - this is the major failing we found with Regent. As noted by other reviewers, staff seem overworked and undertrained. Many categories, such as the sommeliers throughout the ship, are sommeliers in name only. They could offer, poorly, the wine of the day, but struggled to deal with any request beyond that. More generally we made a number of inquiries with staff, none of which were adequately dealt with. The answer typically was "I don't know", there was no offer of follow up or further assistance. Compared to Seabourn the food was ordinary and very repetitive. Typically we left most of it on our plate. Other guests we befriended, who had travelled with Regent previously, bemoaned the fall in standards. We agree with comments in other reviews about the time consuming, frustrating, process of allocating clients to excursions and disembarkation. Put simply there seems to be a lot of double handling and lengthy delays. All tour allocations are funnelled through one person who seems easily distracted. On one occasion a guest arrived very late for a tour, the organiser left a theatre full of other clients while he dealt with this one latecomer who, given the circumstances, should have been left behind. If you arrive 20 minutes after the departure time for a tour it is unreasonable to have any expectation of being on that tour. We would not travel with this cruise line again. Read Less
93 Helpful Votes
Sail Date: June 2015
This was our fourth Regent cruise and first on Voyager. We are seasoned travelers, having been all over the world, mostly doing our own trip planning (we are 60 and 68 respectively). After our last trip to Europe in 2014, we looked ... Read More
This was our fourth Regent cruise and first on Voyager. We are seasoned travelers, having been all over the world, mostly doing our own trip planning (we are 60 and 68 respectively). After our last trip to Europe in 2014, we looked forward to cruising as we know we can unpack once, not rent cars, or schlepp bags in and out of hotels. We enjoy seeing the world go by from the balcony or aft deck, and of course, the all-inclusive aspect of Regent is appealing. I am torn between a rating of 2 or 3...but given what you pay for a Regent Cruise, I ultimately came up with a poor rating. Here's why: Suite: Upon entering the cabin we are greeted by champagne and eagerly browse all the information on the desk. Oddly, I noticed was an envelope with shore excursions addressed to someone else along side an envelope with our tickets. I took the envelope to the Destination Desk and she simply tore up the other persons' tickets and tossed them in the trash. No explanation. The next odd thing occurred while we were unpacking. I opened the closet door and it literally broke - the top hinge snapped and the door swung toward me, just missing my head. Fortunately the bottom hinge held. We immediately called reception and reported the problem. It took 6 hours before someone came to fix it. We were told that maintenance was "too busy preparing to sail" to assist until later. I was surprised to find a large stain on the carpet in front of the makeup table and the small night light along the floor askew and leaning out. We also noted a strong smell of diesel in the hall outside our suite. Fortunately it didn't permeate our suite. Dining: By far the biggest change since our last trip. Food, other than the premium restaurants was not good. Settle Mari had the same tired menu every night with gloppy pastas and dry veal. La Veranda for breakfast was only good if you stuck to fresh fruit and ordered eggs made to order. The hot buffet items were greasy, pastries dry. Compass Ross was slightly better, but service was so slow for breakfast - the explanation given to use was that their kitchen is primarily focused on room service in the morning. Pool Deck Grill varied widely. "Themed" lunches could be acceptable or awful. Signatures and Prime Seven were noticeably better, but I agree with other reviewers that the sommelier was laughable. When I asked for a recommendation on a non-oaky chardonnay, he said he hadn't tried any of those on the list, but he'd "heard" good things about the Louis Jadot Meursault (what?). We stuck with beef or lamb and found they were very good. Lobster was consistently dry and very small portion wise. Entertainment: Other than the Orchestra and the Piano player in the Observation Lounge, the entertainment is sub-par. Amateurish stage shows. I hate to be snarky, but my daughter's high school musicals were better than these shows. The James Bond night was so bad, we left early. Disappointed in Team Trivia this time. I joined friends to play as a team and always had to track down a server for a tea cup and hot water. Cakes and sweets were awful - dry and tasted like they'd been thawed from previously being frozen. Also, if Ray (the Cruise Director) wasn't available you ended up with dancers from the show substituting badly. Crew: I highly suspect that they have reduced the overall crew size and cut back on training. It was hard to find a waiter in the Observation Lounge after dinner and we never once had a server wait on us onside on the Horizon Aft deck - we always had to go in the lounge and hunt for a server. Never once saw the Captain. General Manager occasionally strolled around, but never smiled, said hello, nothing. On the other hand, our Cabin steward was fabulous, always smiling and greeted us by name. The guy running the Computer room is pretty good, given he has crappy equipment (soooo slow desk tops) and has to answer the same question a thousand times a day "I can't get WiFi to work!" Excursions: Ranged from great to awful. As others have noted, the process to get onshore for excursions is disjointed and poorly managed. Other than the young man, I think from Chile, the other Destination Desk crew appeared overwhelmed and negative. Many guides were weak, but again, some were amazing - Rollie in Belfast was exceptional! I felt overall that we spent way too much time on the buses. Some stops were just not interesting at all - Kristiansand and Skagen. Overall impressions are that things have slipped as far as quality and service. On our previous trips, servers would practically fall over themselves to carry your plate from the buffet to your table in La Veranda and the Pool Grill - happened ONCE on this cruise. Also, on previous cruises your wine was topped off continuously. We often waited for refills and had to tell them what we were drinking! Given the price paid, I no longer believe Regent is a good value. We spoke to many other travelers who agreed with us, many of them having sailed with Regent since the Radisson days. I hate to say it, but I think we're done with Regent. Read Less
2 Helpful Votes
Sail Date: June 2015
We were surprised to find the bitterly negative reviews. There are always a few glitches, but overall it was great fun with excellent service. This was a busy cruise with only one sea day, and lots of excursions to handle with some people ... Read More
We were surprised to find the bitterly negative reviews. There are always a few glitches, but overall it was great fun with excellent service. This was a busy cruise with only one sea day, and lots of excursions to handle with some people going on more than one per day. I suspect the previous excursion boarding system was changed because some people don't think 'rules' apply to them and were walking out early before their excursions were called to snag the seats they wanted. They were perhaps the same folks who commandeered the handicapped-designated seats this trip, but were clearly not. We had no problem with the system, just that the excursions returned late most of the time. The excursions themselves that we were on were generally fine. We found service excellent from room stewardess to restaurant staff to front desk. Food was likewise generally excellent, though a bit too often jived up with hot spices for our tastes. I was especially peeved to find lemon pasta at La Veranda so laden with hot something that it was inedible, with no warning. The hot taste had no business being there; you could taste nothing else. But some things, like sea bass in La Veranda (a special for the evening - the menu did in fact vary with specials to supplement the regular menu), for example, were truly outstanding, some of the best fish we've ever had. We did notice, however, the baguettes were not as good as previously, either, although they are at the mercy of local ingredients for baking. The chocolate-themed tea was very well done. Re Regent food v. Oceania food: In general we've been more pleased with Regent's food than O's. Our last O cruise was on Marina and we were disappointed in the food. One night in the main restaurant, literally nothing sounded appealing, a problem we did not encounter this trip. Wine was a disappointment, however. It was clearly not as good as previous Regent cruises, with the exception of sparkling wine, Meritage, and some Cabernet in La Veranda. Cocktails were fine. Our smallish glitches: When we finally arrived by bus from LHR to the Mayfair hotel for our included stay, they said they did not have a reservation for us. It was taken care of. On a few occasions, our toilet quit flushing; it was taken care of, apparently a system problem. On at least two nights, just as we tried to drift off to sleep, loud thumping/clanging from the pool machinery made that impossible; it was taken care of. The Canyon Ranch Spa was engaging in what appeared to be overzealous and nontransparent upselling; it was taken care of, but beware. Re entertainment, Cruise Director Ray's performances were great, as usual, but the others were hit and miss. The Jean Ryan performance company in general did a fine job. We have a longer voyage already scheduled for fall, but beyond that we're not sure if we'll continue, despite making gold status and liking "all-inclusive". The prices keep climbing, and I've found their administrative offices much less than responsive, even to written letters...as in no response at all, which is just unacceptable from a company to whom we've paid over $50k this year. Read Less
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