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393 Norwegian (NCL) Southampton Cruise Reviews

Ports we wanted to visit Service from most was acceptable but not from tours desk where we had a female total ignore us and then was not much help after that. Then to be ripped off for 111min on internet when it was clearly documented ... Read More
Ports we wanted to visit Service from most was acceptable but not from tours desk where we had a female total ignore us and then was not much help after that. Then to be ripped off for 111min on internet when it was clearly documented no use.... and to be told tuff luck. And to rub salt in you have to PAY for bottled water US$24.00 for 6x 1lt bottles where manufacturing costs are US$0.60per bottle. To make someone pay for a life supporting product is disgraceful. This ship is old . We were told it had had a refit in Jan. WHERE I ask. Cabins very small very outdated TV useless. Can't check your account. The shops are way way over priced you can buy cheaper retail on land then they add a 20% tax. The cost of this cruise was higher then any other we have done on much better & newer ships. Read Less
Sail Date October 2019
Chosen cruise as a good way to see Scandinavia. Disappointed as extra days at sea and missed 3 ports and 2 alternative ports given in 14 days.Missed one of the highlights and draw cards, Iceland ! Extra sea day trapped with expensive ... Read More
Chosen cruise as a good way to see Scandinavia. Disappointed as extra days at sea and missed 3 ports and 2 alternative ports given in 14 days.Missed one of the highlights and draw cards, Iceland ! Extra sea day trapped with expensive internet and business to do! Poor, crowded, noisy inside lounge accomodation as weather was bad. Food was ok, shows were ok. Staff lovely and bad working conditions( no full days off) in 2 weeks and long 12 hours+ days. No compensation no plan B nor C. Poor communication with passengers about what was happening and why and where to next. Staff seemed to be as poorly informed as we were. Understand weather was poor . Perhaps this cruise was too late in the season altogether! This was our first sea cruise.. we won’t be doing another with NCL despite the 25% reduction for next cruise offered. They saved money on the port fees and fuel costs and should compensate us with at least s 25% refund for this cruise. Disappointed. Read Less
Sail Date September 2019
The cruise was supposed to go to Amsterdam, Norway, Iceland and Ireland. When we first boarded the ship they informed us the first port was canceled. We had no time or internet to cancel our excursion so we were out that money. The port ... Read More
The cruise was supposed to go to Amsterdam, Norway, Iceland and Ireland. When we first boarded the ship they informed us the first port was canceled. We had no time or internet to cancel our excursion so we were out that money. The port they substituted was canceled as well we did stop in Norway than we were informed Iceland was canceled and two more Norway ports were substituted. The next day we found out the port we docked in was closed for the season, you couldn’t even get coffee. One more Norway port than the next substituted port was Greenock Scotland we were ready to dock and than turned around and was told we were not docking. Riots broke out. 3 days at sea missed ports and toilets stopped working. Food was cafeteria class, entertainment not as expected, a juggler, magician We did stop at the two scheduled ports. Norwegian offered a 25% discount on a future cruise. No compensation for this cruise. I don’t plan on booking with them again. Read Less
Sail Date September 2019
I have just disembarked from this Norwegian Spirit cruise that started in Southampton on 27th September and was supposed to call at Ijmuiden for Amsterdam then on to Bergen, Flam and Geiranger in Norway before heading off to Iceland to ... Read More
I have just disembarked from this Norwegian Spirit cruise that started in Southampton on 27th September and was supposed to call at Ijmuiden for Amsterdam then on to Bergen, Flam and Geiranger in Norway before heading off to Iceland to visit Akureyri and Reykjavik then on to Belfast and Dublin before returning to Southampton. Prior to departure from Southampton passengers were informed that due to very strong winds we would not be visiting Ijmuiden but would go instead to Le Havre. This port of call was cancelled the following day due to bad weather and the ship proceeded to Bergen then on to Flam and Gerainger. Whilst in Gerainger the passengers were told that due to very high winds and rough seas the ship would be unable to visit Iceland and instead would spend another two days in Norway visiting the ports of Hellesynt and Allesund before heading off to an additional port of Greenock for Glasgow.. Many passengers were upset that the Icelandic part of the itinerary had been cancelled and a minority felt so upset that they held a protest meeting in the atrium. Videos of this protest were posted on line. The number of passengers involved was quite small and the vast majority of passengers, including myself, were completely unaware that a protest had taken place. Once the videos were placed on social media the newspapers got hold of the story. Despite the published views of a minority of passengers that the whole cruise was terrible the actuality was almost the reverse. Despite the disappointment of not being able to visit Iceland the majority of passengers fully understood the reasons for the changes to the itinerary in that Norwegian Cruise Line places passenger safety ahead of other considerations. The passengers who demonstrated on board and demanded refunds of their cruise fares would more that likely have sued the cruise line for putting them in harms way if the itinerary had not been changed. As it turned out the visit to Greenock did not eventuate even though the pilot was on board, as winds in excess of 40 knots prevented the ship from mooring up. The two final ports of Belfast and Dublin did not pose a problem weatherwise. It is unfortunate that the ships Captain is not a good communicator and his accent is sometimes difficult to understand but his announcements to passengers were, if important, relayed by the Cruise Director so everyone was adequately informed of the reasons for the changes to the itinerary. Life on board the ship was very pleasant with the crew being extremely friendly and helpful.Despite the bad weather there was a full programme of entertainment that passengers could avail themselves of if they felt so inclined. I believe that only one show had to be cancelled due to the weather. The food in the main dining rooms was of an acceptable standard and that in the speciality restaurants was very good indeed. These views of mine are shared by many of the passengers that I spoke to and many were astounded at the negative remarks made to the press and on social media by a vociferous minority. The reported problems associated with the sewage system and the reports of stale food being served in the restaurants was not experienced by any of the many passengers that I met on this pleasant if rather rough weather cruise. I would certainly cruise on this ship again although I will probably take a greater interest in the time of year to book a cruise that includes Iceland in the itinerary. Read Less
Sail Date September 2019
With the exception of 3 people, it was as if this was a training cruise. Most stood around, and several times we had to go searching for people to help. The tendering process was painful! We stood in the wind and rain for 1.5 hours ... Read More
With the exception of 3 people, it was as if this was a training cruise. Most stood around, and several times we had to go searching for people to help. The tendering process was painful! We stood in the wind and rain for 1.5 hours waiting to get back to the ship. Get this! The tenders broke down! Good thing the ship wasn't in trouble. The excursions were disappointing. We paid good money to see/touch things. We sat on a bus for hours, drove by a standing stone circle that predated Stone Henge. Why wasn't enough time allotted for us to stop? There was no indication of what we would see on our excursions except the end stops. The food was passable, but nowhere near as amazing as it has been on other cruises. Ever heard of spice? I get that you have to cook for the masses, but you could note which dishes have spice and which ones don't. But the topper was travel. We booked air through NCL Travel and were scheduled to fly on British Air. When I found out that the BA employees were planning a work action (WA), I called NCL Travel. After sitting on hold for 45 minutes, I was told I needed to call BA. So I did and was told that our travel dates would not be impacted by the WA. Getting to Heathrow went off without a hitch. Getting on the ship was smooth and painless. BUT GETTING BACK! At 6:15 in the morning, we stood in line to leave the ship - oh by the way, told were we in the wrong line. NO SIGNAGE telling us that. We get off the ship, claim our luggage, and head for the buses. We sat for half an hour waiting for the rest of the people to get on the bus, and one couple had flights that were approaching a point where they might miss their flight. They had to track down someone to get us moving. We get to the airport and are told by BA that our reservations were not valid. Come to find out, after half an hour on the phone, that NCL Travel had moved our reservations to a United flight leaving roughly at the same time. So WHY didn't NCL tell us. We were on board the ship for 12 days and a note could easily have been left for us, a phone message - SOMETHING! While we are Gold status, in the future, we will seriously reconsider our choice of vacation travel with NCL and do more comparison with other cruise lines going forward. If you are interested in suggestions of how to improve the above concerns, contact us. I look forward to helping you provide far better services than we experienced on this trip. Read Less
Sail Date September 2019
We spent a day in London with a guide and visited Stonehenge on the way to the ship. We were delayed and embarkation was easy as most were already aboard. Our tour guide arranged all of our excursions and disembarkation. The ship is ok ... Read More
We spent a day in London with a guide and visited Stonehenge on the way to the ship. We were delayed and embarkation was easy as most were already aboard. Our tour guide arranged all of our excursions and disembarkation. The ship is ok but needs updates. We were told that it was going to dry dock the first of the year for refurbishing and updating. Do not purchase a balcony toward the aft of the ship or on the 11th floor. We had the last aft balcony on the 11th floor and the room was tiny. I was traveling with a friend and the twin beds were about 2" apart. That was not acceptable and we had the steward move the sofa sideways so we could be at least 10" apart. We could barely move around the room. There was very adequate closets and drawers for all of our vacation necessities. The noise from the Galaxy Room, where all entertainment and dancing occurred, was right above the room and kept me up until the place closed or the music stopped. We have a specialty dining package and used all of them at Cagney's Steak house. The steaks were excellent. The sides were ordinary but the desserts were excellent. Service at all eating venues and drinking venues was very good. Out last port of call was cancelled because of bad weather and high seas and it was a tender port. I probably would not go on this trip again because I want to see new places. I Read Less
Sail Date September 2019
Saw an add, took a chance. Did not regret it! Yes, there is probably more luxurious etc., but this was absolutely wonderful for my husband and I. The Freestyle model is great. The staff detail on cleanliness was very appreciated. ... Read More
Saw an add, took a chance. Did not regret it! Yes, there is probably more luxurious etc., but this was absolutely wonderful for my husband and I. The Freestyle model is great. The staff detail on cleanliness was very appreciated. They watched, just like they should, over patrons and ensured that everything met expectations. I would probably ask for a Wi-Fi package next time but it is really expensive. I would recommend that soft drinks be available at the Raffles buffet. Having to visit the bar for a Pepsi or Ginger Ale is not necessary. We were disappointed by the lack of recycling facilities for plastic, paper. Nowadays, it should be standard. It probably is hard onboard a ship, but still, a little effort would go a long ways. Perhaps public places where people could drop the recycling. The ship is not new but has a warm, inviting atmosphere. Again, the cleanliness is worth mentioning. It is not one of the larger cruise ships but I liked it that way, not too intimidating for a first time cruiser. We went to a couple of entertainment shows, quite enjoyable, very professional looking. We went to the Japanese restaurant, and the Windows restaurant. Very good food, no complaint there. The service was very good in these restaurants, and exceptional throughout the rest of the ship. We had three excursions with Norwegian: Belfast, Liverpool, Dublin. Extremely knowledgeable guides and nice buses. In Kirkwall, we disembarked through the use of tenders (small covered boats housing about 100 persons). This is an interesting experience even though one of the tenders (ours) experienced a technical problem. We were brought to the boat safely, though. We had a great time, we fully intend to use Norwegian Cruises again! Read Less
Sail Date September 2019
Chosen for ports of call. Great destinations. However the ship is worn down. The food is substandard compared to competitors. Many of the workers did not now how to charge versus packages. We were overcharged many times and had to go to ... Read More
Chosen for ports of call. Great destinations. However the ship is worn down. The food is substandard compared to competitors. Many of the workers did not now how to charge versus packages. We were overcharged many times and had to go to guest services to get charges fixed. This was do to employed not knowing benefit package allowances. Smoking is still allowed in many areas mainly casino just behind the times. We would have spent a lot of money in the casino as we usually do but do to your out dated policies we did not spend a dime unfortunately for both of us. Activities and programs are ok but could easily be improved. We last did Celebrity and they have evolved compared to Norwegian. This cruise could have been much better with little effort. Evolution is part of buisness if you do not evolve you will be left behind. We are well employed and fairly young 40-50 years of age. People like us will either use your brand or go to your competitors. Look at your future Customers or not? Read Less
Sail Date September 2019
I chose this Cruise because of the port destinations. I had never been on a cruise and this exceeded all of my expectations. All of the staff and crew that I encountered were very friendly and helpful my cabin Steward was excellent. The ... Read More
I chose this Cruise because of the port destinations. I had never been on a cruise and this exceeded all of my expectations. All of the staff and crew that I encountered were very friendly and helpful my cabin Steward was excellent. The food was great the entertainment was out of this world. There were a few things I thought could have been better explained... Like it showed we were going to be in Reykjavik Iceland for 3 days in reality we got there one night were there a whole day and left at 1 a.m. so we were really only there for one day. There we're 2 sea days coming & going to Iceland. Then it was usually pretty difficult getting from the port into the town and you're not told of that. But overall this was one of the best experiences of my life and at the end of the cruise I bought 4 gift cards to cruise again. So Bravo to the crew of the spirit. As you see I said great value for my money even though I went as a single person I had to pay double the cabin price but I still thought it was worth it. Read Less
Sail Date September 2019
We chose this cruise for the many wonderful ports, cities, and towns. Every port was unique and we enjoyed them all. This was our first cruise on a Norwegian ship. The Spirit is a bit tired and dated. We liked that it’s a smaller ... Read More
We chose this cruise for the many wonderful ports, cities, and towns. Every port was unique and we enjoyed them all. This was our first cruise on a Norwegian ship. The Spirit is a bit tired and dated. We liked that it’s a smaller ship, less crowded than the massive ships. Fitness center and spa are very small and outdated. Food was ok. Plenty to do onboard and the staff was wonderful, very fun & friendly. Our cabin was ok... the bathroom was a good size which I appreciated. The balcony was very nice. Robes would have been wonderful. We've always had robes on other ships. Windows Dining was really nice, good food and meal choices. Loved the piano playing in the background We chose a few shore excursions and they were very organized with wonderful guides. We are not much for entertainment. We did not attend any shows. Sat in the Galaxy Lounge a lot, we enjoyed the views especially as we left port. The few singers we heard there were good. All public rooms were clean, again very tired but kept clean. Smoking allowed in the casino kept us out. This is the first cruise ship we have been on that allowed smoking inside or out. Holland America does not allow smoking inside at all. I appreciate that! The spa and fitness area is way too outdated and small. Very disappointing that our cabin had no cold water on 3 separate occasions making showering not only dangerous but impossible. We reported the problem, and they fixed it within an hour, a bit too late for early morning excursions, no showers ...ugh! We have cruised with 4 other cruise lines, Norwegian was our least favorite. It was ok. Again, I chose this cruise because of the wonderful ports of call, and that did not disappoint. The whole broken shower thing was a bit hard to swallow... Read Less
Sail Date August 2019
We chose this cruise because of the itinerary. The opportunity to go to the Baltic Sea and visit 13 countries in 15 days was extraordinary. Aside from the rather whirlwind aspect of this type of schedule, we still view the chance to see ... Read More
We chose this cruise because of the itinerary. The opportunity to go to the Baltic Sea and visit 13 countries in 15 days was extraordinary. Aside from the rather whirlwind aspect of this type of schedule, we still view the chance to see these amazing historical countries as incredibly unique. For this, the captain's finesse with driving the ship, Ella, our patient steward, and Willie, the Raffles Terrace bartender, we would do it all again. The ship is tired and in need of refurbishment. I know it is difficult to take new trendy practices from recently-built ships and try to make them work on an older one. For example, the ship's toilet areas are in need of more stalls - and sometimes bigger ones, the theater seats are small and difficult to get up from (and the main entrances to the theater are from the floor directly in front of the stage making early exits uncomfortable), people flow in the buffet restaurant is challenging (and why is there only one place to get a spoon? you have to get your yogurt at one spot then brave the crowd traffic to get to the oatmeal area for the spoon), there is no direct entrance to the fitness room so you have to walk through the spa front desk area and get asked every time if you can be helped, the hair dryer in our cabin was straight out of the 60's with its long tubular hose, and the popular specialty restaurants had to be placed wherever room could be found (resulting in part of the buffet area being turned into La Trattoria in the evening and an open noisy kitchen in Le Bistro). Our cabin was fine and what we expected for a mid-ship interior stateroom. We brought our own magnet hooks to maximize wall use and that worked well for us. The steward obliged us by removing 2 of the 4 life preservers, as well as the bedding for the additional bed (how in the world 4 could fit in there, we have no idea), to provide us extra space. The bathroom had been caulked multiple times, clearly visible along the wall. One of four little glass shelves had a worn-out clasp so everything slid off into the sink - not unmanageable but annoying. Plenty of closet space for the 2 of us, ample drawer space, a safe. Our steward brought in, at our request, a second side table so we could each have one. Overall, it served its purpose. Our dining experience had a few good moments but more often than not the food was just ok. Even the specialty restaurants were not up to the standard we expected. When we visited Iceland last year on the Norwegian Jade, we were thrilled with Le Bistro and couldn't wait to eat there again. We liked the lamb but, after eating there twice this trip, can't recall anything else that stood out. Our experiences in the dining areas, Windows and Garden, were less than satisfactory to pretty good. The lunchtime burgers in Windows were really good and we had those twice, but the Alaskan fish in Garden was tasteless and the pecan-encrusted turkey medallions too hard to eat. Frankly, I was rather relieved the food on this cruise was not very good because I ate less as a result. Actually, I think my favorite thing on this whole cruise was the tomato soup served in Blue Lagoon's 24-hour cafe. The entertainment was ok. I have to admit we only went to about four things. I really liked the man/woman/child acrobatic evening - they were personable and talented. The comedy juggler performed twice - the first time he was very good but the second time he seemed unprepared, as if he hadn't known he was going to do a second night. The four women sopranos were obviously quite talented but the sound was so loud on their microphones, and their voices operatic and solid, I had to hold my ears. The hypnotist was interesting but we only saw him in his first performance. We did attend a few game shows in the Galaxy bar but only to watch, a pleasant thing to do following a meal. The observation ring around the Galaxy bar on the front of the ship made for wonderful viewing as we sailed, a very nice feature indeed. We went on a river cruise earlier this year and were so impressed with the ship's staff. They knew each other, worked as a team and their willingness to assist their other staff in need was apparent and created a well-oiled working machine. On the Spirit, we got the feeling it was every man for himself. It may have been just our interactions with various members but only two stood out to us this cruise and I mentioned them in the first paragraph. We did have very satisfactory interactions with Guest Services, Shore Excursions and the host/hostess and waiters/waitresses who interacted with us at each of the specialty restaurants. [This is just me talking but I really didn't care for the "Washy Washy" greetings every time I entered the buffet area. The staff were nice and doing their jobs of attempting to spread hand sanitizer (I'll write more about this later) but "Good Morning" or "Good Evening" would have felt less childish.] Ports and shore excursions is where this cruise excelled. What a journey this was - the countries were fascinating and we were so fortunate to have good weather throughout. The shore excursions were well organized and our guides knowledgeable and personable. I'm very impressed with the excursions offered and we have wonderful memories of the places we visited. [On the subject of shore excursions, I want to add a staff comment: the theater was the place to meet for the excursions so a staff member was on hand with a microphone to let people know when it was time to go and to apprise them of things like the weather, time changes, etc. We knew, if the woman was there, we would get all the information we needed and it would be delivered in a way we could understand. However, if the man was there, his inability to speak clearly and make sense was difficult. We were always relieved when it was the woman.] We did not travel with children - it was just the two of us, ages 62 and 67. We thought embarkation and disembarkation went very smoothly. We did not explore the departure city much before the cruise (arrived the day before) but we did stay in the disembarkation city for an additional five days on our own. Now back to the hand sanitizer... As a retired health director, I am acutely aware of the need for hand sanitizer to prevent the fast spread of viruses in a heavily populated and relatively small ship area. I was relieved to see all the Germstar units close to the entrances of all of the dining areas. When these have proper batteries and a full bladder (the plastic unit that sits on top), they are programmed to deliver the right amount of hand sanitizer into your palm. However, during the cruise many of these ran out of solution, or needed batteries replaced, rendering them unusable. That meant you had to depend on getting your hand sanitizer from the Washy Washy staff but no one had trained them that you need to squirt at least 2-3 times what they were giving to provide the right amount to fight infection. They would point the nozzle into one palm, give it a half thrust and you'd have barely enough to cover one hand - as a result, you had people going into a public food area believing they had cleaned their hands when it was far from it. So I commend NCL for going with Germstar but they require regular maintenance and the staff needs appropriate training. So would we go with NCL again? It would only be if the itinerary was as stellar as this one and NCL is the only cruise line going there. AND it would have to be a very new ship. Re-reading this, I want to add that I don't mean to sound negative. There was a lot to like about this cruise. We really enjoyed our encounters with the staff overall - people were very.nice. Everything was clean and we appreciated their attempts to keep it that way. There were a lot of buffet choices and it was fun to see what kind of "night" they were offering ... "Norwegian Night," "Mexican Night," etc. We are happy to take responsibility for our own disappointments - I think perhaps we set our expectations too high. Read Less
Sail Date August 2019
Being a first generation Latvian, I was intrigued with this cruise as it was stopping in Riga, Latvia along with so many other Baltic countries. It was a perfect agenda in terms of the countries on the itinerary and a great way to explore ... Read More
Being a first generation Latvian, I was intrigued with this cruise as it was stopping in Riga, Latvia along with so many other Baltic countries. It was a perfect agenda in terms of the countries on the itinerary and a great way to explore the various cultures in 15 days. We had taken a previous sailing to the Baltic region on the Getaway in October 2017 which was terrible based on the cold, windy and wet weather on a cruise ship that is really not suitable for cold and inclement weather based on its "Miami Boardwalk" exterior design. First and foremost, this was our 5th or 6th voyage on the Spirit in the last 3 years. We truly enjoy the size of the ship, the crew that tends to be quite customer centric and the "Galaxy of the Stars" for viewing of daily arrivals and departures is awesome. As we reside in Italy and enjoy the convenience and destinations that the Spirit has frequented, we are highly disturbed that the vessel will be repositioned after the upgrade in February 2020 to the Asia coast. One would have hoped that following the upgrade previous loyal customers could have enjoyed the much needed refreshing. Now, I'll just cut to the chase with our opinions: *Embarkation in Southampton and disembarkation in Stockholm were excellent. Job well done as has been our experience with all NCL cruises. *The ship in itself is certainly a bit dated and tired and I am sure the February 2020 retrofit will serve it well. Regardless, we enjoy the Spirit based on the passenger capacity, the client age group and general design. *Our Cabin 9118 with balcony was located just outside of the midship elevators. No problems with noise or anything else. Despite needing an upgrade and a few minor repairs, the room was perfect. *Our Cabin steward was great. *THE BAD- TV reception was horrible. They stated that they were working with the satellite provider; however, it remained an ongoing issue. *EVEN WORSE- I am not a fan of propaganda and appreciate some level of honesty. We continue to find it INSULTING that NCL airs the propaganda channel MSNBC. Frankly it was refreshing to view the Russian channel RT. At least it was somewhat objective as was the French channel. DINING Opinions: 1) Le Bistro was excellent both in service and food quality!!! Great management and staff. Highly recommend. 2) Cagney's was just fair. Customer service was excellent as always; however, the food quality fell quite short. The steaks were simply poor in quality. 3) Shogun- I would pass on the restaurant. Seems to consistently deteriorate. 4) Garden Room- For a non upgrade restaurant, it was excellent in both customer service and food quality. Frankly, the food quality was far superior here compared to Cagney's. We certainly give the Garden Room 2 thumbs up. 5) Raffles- Great for breakfast, Okay for lunch but definitely a pass for dinner. 6) Blue Lagoon- A place that has improved over time and a good choice for "fast food". Now, back to rest of our thoughts: *Entertainment is O.K. for this sized ship and price point. Do not expect Vegas level talent. However, the drink service is awesome. *PORTS and EXCURSIONS- As noted, this itinerary was outstanding. Navigating the various ports were no issue at all. We took far more excursions than we normally do and despite being overpriced as we all know, ALL of them were excellent. They clearly exceeded our expectations. A disturbing disappointment: ***** We truly enjoy cruising and were eager to obtain some price quotes for some future cruises in 2020. Being young and recently retired, we live to travel the world. Provided to the CRUISE NEXT Manager ( a gentleman that I regret not securing his name) a list of cruises for pricing to only be told that he could ONLY provide me with a verbal quote. He said that written/documented quotes could ONLY BE PROVIDED AFTER BOOKING the cruise. What an absolute load of..... To say the least, I did not pursue future business with NCL as a result. Overall, we did very much enjoy ourselves and look forward to future cruises with whatever cruise company supports our expectations. We find that with the extensive sailing in the Mediterranean/European/Middle East areas, 13-15 days are perfect on the smaller ships such as the Spirit. Our experience has been that with the larger vessels that accommodate 3500+ passengers tend to really dampen the experience with disembarkation, dining and customer service. Bon voyage! Read Less
Sail Date August 2019
Family of 6 chose this cruise because of the ports and the time of sailing (vacation days) and because we wanted to spend pre cruise in London. Check in at ship was fast and boarding, luggage to stateroom, excellent. We are experienced ... Read More
Family of 6 chose this cruise because of the ports and the time of sailing (vacation days) and because we wanted to spend pre cruise in London. Check in at ship was fast and boarding, luggage to stateroom, excellent. We are experienced cruisers but first time on NCL. As stated in other reviews of this cruise there were problems on the old ship Spirit. Left port well after intended time but the only sea day was day 1 so it really didnt matter. We had balcony rooms on 9 th floor... our rooms were small, balcony tiny, but we were prepared for this. The problems on this ship were about staff management. Clearing of tables in Raffles was so slow we often sat at dirty tables with other's dishes pushed to the side. getting off to our private tours at most ports was ridiculous...tickets given for that procedure were a joke as there was only one gangway available when docked and ship excursion folks got off first. On tender days the lines backed up and time was limited in port. The worst mess was when passports were handed back. One ship staff member was assigned this task and too many rooms/decks were called at one time. I waited in line for over an hour only to find our passports in different boxes. Other staff were called to help out eventually when the one person got overwhelmed but the boxes of passports were jumbled. A Mess. Our room steward was great and we found a waitress in Windows that was terrific...food was mediocre at best altho at The Bistro...it was very good...and the steakhouse. We'll pass on NCL in future. Read Less
Sail Date July 2019
We chose this cruise as a family cruise with my brother's family and my Father so there was 11 of us on the cruise. We have never Cruised the British Isles and thought this would be a great experience for the family. We have cruised ... Read More
We chose this cruise as a family cruise with my brother's family and my Father so there was 11 of us on the cruise. We have never Cruised the British Isles and thought this would be a great experience for the family. We have cruised with Carnival, Princess and Royal Caribbean in the past multiple times. This was our First Norwegian Cruise and will be our last. We have never been on a cruise where the family didn't want to go the dinning room. We ate in the Window's dinning room and the food and service were not up to standards. Many times we had to ask for water glasses to be filled and then when they went around and the pitcher got empty the never came back to fill the rest of the glasses until we asked them again. This happened multiple nights. The food wasn't up to the standards of the other cruises and half of the family most nights ended up not finding anything they liked on the menu and when up to the buffet or the Blue lagoon to eat. The Entertainment of ship was ok. The singers and dancers were excellent, but the Magician was better suited for small children. My 11 year old was not impressed and all of his tricks were just hidden box tricks. And unfortunately since the Magician is so intricate to the elements show it was as my kids say "cringey". The cruise staff was ok but the cruise director was not very engaging on all the other ships usually the cruise director comes out after the shows and explains what is happening the next day and is very outgoing, this cruise director was not. The Tender process was horrible and unorganized good thing they only tender twice, but one of the Tender's we are only in port for 4 hours and by the time they were done with excursions tendering off the boat people only had 2 hrs in port. When you get off the boat many of the Docks you dock at are working docks so transportation is required to get off the Dock. Usually they have 2 types of buses one that you pay to get to "city Center" which is usually 10-15 dollars or one that is free that just takes you through the dock. The free ones would work if they actually would take you out of the port. The one in Dublin doesn't even get you out of port or to a decent drop of place. Once they drop you off it is about a mile to 2 miles to get to the bus or Tram area. Overall the was a major disappointment for the family and we will not be going on a Norwegian again. Read Less
Sail Date July 2019
My cabin was 9210 which was an aft suite. In this letter I will be detailing my experience onboard your vessel. Just a little background this was our sixth cruise with your company and have had a wonderful time previously. We have ... Read More
My cabin was 9210 which was an aft suite. In this letter I will be detailing my experience onboard your vessel. Just a little background this was our sixth cruise with your company and have had a wonderful time previously. We have cruised on the Getaway, Escape, Jade and Pearl. This was a honeymoon cruise for us and we had invited 2 other couples to cruise with us neither have even been on an NCL cruise before. Upon boarding the ship with great enthusiasm and excitement as we have been planning this trip for well over a year. The ship was delayed departing as it had a mechanical issue and did not depart till 1:30 AM the next morning. That is when things turned sour. In order for the ship to make up time it was cruising at a 22-24 knots according to the information screen. This caused our suite to vibrate uncontrollably with glassware clanging, draws opening and the safe door banging it was like traveling on the New York City subway. Everything started rattling, draws sliding open, safe door clanging, and bathroom items falling into the sink and to the floor. Please note in the pictures provided the vibration is so severe, the bathroom tiles had cracked and vibrated loose leaving it uneven. Monday July 22 upon us going to breakfast we spoke to the Concierge about being up all night and her response was she was going to look into it. Well the day progressed as the speed stayed consistence and at 5PM we went to guest services to speak with the manager, unfortunately the guest services rep had to be asked 4 times before my husband finally said that he was not happy and that he would start yelling if his request was not attended to. Finally, the front end manager came out along with the Concierge. Upon speaking with The supervisor we found out that the vibration problem was a known issue. She had said that vibration tests were done in our Suite and that the vibration occurred around 19 knots. She said that she would send an email to the Miami offices informing them of the issue. The immediate solution was to give us a room on deck 6 closer to the front of the ship with a window. So, on nights that the ship was going over 19 knots I was supposed to pack a bag and sleep in another cabin. We found this extremely inconvenient and ridiculous. We then asked for a schedule of cruising speed so we would have knowledge of sleeping arrangements. Well it was supplied but not exactly accurate we learned after the second sleepless night to add 5-10 knots per numbers supplied. By the third day after falling asleep on the bus rides for our excursions (yes paying a lot and missing a lot) I decided to set up an appointment with the Front-End Manager. Again, we found out that he was also aware of the vibration problem on the ship. By this time, I cannot understand how your company would still take $10,000 for a cabin with known issues and think it is OK. This is stealing money from your customers. So, we paid for a suite that could not be used when the ship was moving, and was offered a cabin with a window. Also, I do not understand why the concierge that did not utter a word to us after the first day. Not any staff member offered us any assistance to transition from one cabin to another as we slept in the other cabin for 6 nights. You would have thought that knowing the problem the staff would have been more accommodating and helpful to try to smooth over all of our discomfort. We then thought upon spending the night in Dublin we could stay in our cabin, the captain said that to prepare for dry dock in January they were going to be weighing the ship at night. The cruise director added that they were doing water testing. Well with the staff knowing the issues of our cabin you would think that someone would have suggested us to sleep in our other cabin. Well let me tell you what they did. The crew filled the ballast with water after moving the ship away from the dock. From 1:00am to 5:30am the crew was revving the engines up and down causing our suite to vibrate violently. I tried calling guest service but that was worthless as no one answered the phone. I find it comical how the entire ship knew the issue with the aft cabins but could not care about the guests occupying them. Later that day we had an appointment with management to hear the response from NCL corporate. They read us the response from corporate and My wife was in tears. After spending over $10,000 for the cruise it was like a slap in the face not only were we sleep deprived, falling asleep on buses to and from excursion locations and totally frustrated as not only did we have 2 other couples traveling with us this was my HONEYMOON that is being totally ruined. I felt that I was not considered a valued guest as with this cruise I was going to be a platinum member which does show the loyalty I had with your company. On top of the vibration issues, I was looking forward to a bath at night before bed. The tub had disgusting mold growing around it, and the staff had to step in and out of the tub to pull shade up or down. We had spent over 10,000 dollars for this cruise for a cabin we picked over a year ago, so we could entertain our friends with cocktails and cheese plates (which were ordered in advance). The vibration and noise did not allow any of this. I am not sure if you or a company representative have seen the condition of this ship but it should have been dry docked long ago. The bathroom tiles are cracked and have uneven surfaces as you could not walk barefoot to the toilet. The furniture was stained and looked dirty. The staff was very passive and inattentive. We heard the same issues from our neighbors, it was like the staff did not want to speak with us for fear of hearing more complaints. The service was not up to par with any other cruises we had taken with your company. Where the ship’s staff and corporate offices had knowledge of all the issues long before we had boarded, especially where vibration testing that had been done, these cabins should have never been sold or occupied. To take a customer’s money in advance and knowingly sell a room that does not allow for quiet enjoyment is stealing the customers money. Read Less
Sail Date July 2019
I chose this cruise because of my quite good experience with the Norwegian cruise line and because of iternerary (20th of July-3rd of August, Great Britain and Ireland). What was good? I give a high mark for the food and cabin service. ... Read More
I chose this cruise because of my quite good experience with the Norwegian cruise line and because of iternerary (20th of July-3rd of August, Great Britain and Ireland). What was good? I give a high mark for the food and cabin service. What was really bad? 1. Safety drill was provide at the deck where the passengers could not hear or see anything. It was just a formally done, but it would cost lives in a case of a disaster. It was especially important for this very old ship. 2. No supervision from the top crew members. That is why the deck service, sanitary service (toilets, spraying sanitizer at the entrance to the dinning facilities, etc.), were disgusting. 90 % of stuff members (deck workers, waiters, bartenders,etc) spent their time speaking to each other or being busy with their cell phones. They did not pay attention to the passengers' needs. They looked at us with clear expression: "How did you dare to ask for this?", or "What else? We are busy!". They allowed to speak rude with passengers or neglect them. They were always looked sleepy and lazy. The public toilets and sauna were really filthy almost all the time. There were exceptions, of course (about 10 % of waiters, deck workers, etc did their work very good). The top managers and officers did not supervise and did not care of all that was going on. To get back our passports we had to wait in lane 40 minutes! We did not even know who was our cruise director, because almost no intertainment was there. Disastrous cruise in spite of very interesting ports we could visit. Read Less
Sail Date July 2019
This cruise was not our first by a long shot ...but we may not choose Norwegian again ..our room 6076 was very noisy ..under Henry's Pub and right across from the crew door which opened every day at 4:40 am ..as did the carts rolling ... Read More
This cruise was not our first by a long shot ...but we may not choose Norwegian again ..our room 6076 was very noisy ..under Henry's Pub and right across from the crew door which opened every day at 4:40 am ..as did the carts rolling overhead. Our bed was hard ...but the frosting on the cake was the Noro virus and NO Communication ...we never got an announcement from the captain telling us daily which level to disembark on...AND the people taking excursions thru Norwegian always got preferential treatment by getting off first... We had to find out for ourselves most mornings ...then there was the coughing ...but no one warned us it could be noro ...the infirmary on board will not file insurance for you and is expensive ..the ship needed an engine overhaul in Southampton and we were almost 12 hours late leaving messing up our paid for excursions through other companies, something that most people today are wise to do...food was basic ..only good meal was in the French restaurant..I chose this for the itinerary but if they do this poor of s job I hope some other line steps up and takes this slot ... Read Less
Sail Date July 2019
We have been on the Spirit before. Actually we have been on 5 NCL ships. However, this time, the Spirit needs to go in for an overhaul, sooner rather than later. If your room was at the back of the ship, the extreme shaking and ... Read More
We have been on the Spirit before. Actually we have been on 5 NCL ships. However, this time, the Spirit needs to go in for an overhaul, sooner rather than later. If your room was at the back of the ship, the extreme shaking and vibrations from the engine were quite unbelievable. While you were swayed by waves in the other parts of the ship.....we were in a giant mixmaster, complete with rattling and banging of everything in our room when the ship picked up speed. We lost much sleep on this trip. As for the tender ports ...two of them....Hopefully you don't mind taking 2-3 hours to get off the ship. Only people with NCL excursions had no complaints about this. Everything else on the ship is fine, other the odd rude employee which you can get anywhere. But your room is an integral part of the vacation, and NCl should have spoken to all who were complaining and having this experience. DON'T get a room in the back if you have to take this ship. Otherwise, avoid taking it at all. Read Less
Sail Date July 2019
I love to cruise and fortunately do numerous ones each year!! Unfortunately I chose to be on NCL SPIRIT!! Having done three previous ones with NCL my only concern pre cruise was their twenty minute or longer response time to phone ... Read More
I love to cruise and fortunately do numerous ones each year!! Unfortunately I chose to be on NCL SPIRIT!! Having done three previous ones with NCL my only concern pre cruise was their twenty minute or longer response time to phone calls.( told they'd just hired 100 new staff..WOW!!) But it was a warning in hindsight that NCL does not effectively communicate. Examples 1. Never published use of tenders and or shuttles at most ports 2. To distribute tender tickets at 630 am yet when I arrived then they were out and getting more tickets printed! Asked Cruise Director and she said distributed early. I suggested announcing it and she replied she only does as instructed. 3. Speaking of Cruise Director only job she did was screaming to ask the audience for applauding entertainers. She had a captivate audience to announce port information. Instead there was 2 to 3 lines in the newsletter left each evening. 4. Getting off the ship at each port was problematic. Priority always given to passengers on ship purchased excursions. But that was problematic too as Instead of releasing each tour separately they dismissed everyone at once always creating a bottleneck. For people departing independent announcement made after hundreds already allowed off because staff afraid of a stampede. Poor crowd control which only built over course of Cruise. One day a passenger dared them to stop him from leaving staying "I've been patient everyday only be to be delayed for my tour !!". 5. Port times shortened...example in Kirkwall published as 7 until 1p. In fact because tender port passengers getting off independently couldn't get off until 9am and had to take tender back at 11am. Why??? Later tenders for passengers who bought excursions from NCL!!! I have lovely picture of people waiting. I spoke to a lot of folks regarding port issues. Some thought ports shouldn't allow ships to sail in. I view it as the responsibility of cruise line to let passengers know in information prebooking. Is info in contract which says they can treat passengers anyway they want?? 7. Returning of passport was a nightmare with folks standing in line for upwards of an hour. At some points was one staff member searching for them. I personally witnessed one staff member searching 15 minutes for 2 passports misplaced while one other staff handling remainder of crowd. Several passengers complained to guest services without any change to the process. 8. Beds were sleeping on hard floors!! But we did complain and got foam which helped minimally. 9. Phone issues..wake up calls couldn't be set. 10. At most ports had to pay to actually get to true port you paid to see!!! Charged $15 !!! Only 9ne port Portland had free shuttle provided by town not NCL!! POSITIVES 1. Food fine and plentiful. 2. Dining room staff excellent. 3. Entertainment excellent. Some performers had consistently standing room only. One example was Melvin in Henry's Pub. Sad cruise Director never realized so he could have been relocated to large lounge behind casino which was always empry!! Front desk knew!! As I stated earlier I love to cruise and sad such a great itinerary was overshadowed by poor and or lacking communication. Is it NCL or just management of this ship?! If a cruise Director responds to a suggestion by saying she does only as instructed it's a fundamental problem!! She represent NCL and she's saying the passengers concerns don't matter!! Because of NCL lack of response I'm writing this first public review!! Read Less
Sail Date July 2019
We chose this cruise because of the itinerary. As frequent (Platinum) and long-time cruisers of NCL and other cruise lines, we expected more from our experience. Our balcony cabin was very antiquated, décor in the bathroom looked like ... Read More
We chose this cruise because of the itinerary. As frequent (Platinum) and long-time cruisers of NCL and other cruise lines, we expected more from our experience. Our balcony cabin was very antiquated, décor in the bathroom looked like something out the '80s. Size not as large as we remembered in past cabins on other NCL ships. Safe located in bottom of closet, very inconvenient. Food in main dining rooms adequate, at best. However, food in specialty restaurants, especially Le Bistro, was very good. Entertainment very good in main theatre and in bars. Tours were mostly good, although lunch served in Invergordon terrible. This was all the good part. Our air travel to and from, arranged by NCL, was a nightmare. Weather delay at the onset, missed connection in Philly and lost luggage. However, this was not the fault of NCL. Towards the end of the cruise, we noticed our return airline tickets were booked for 1 day after the ship was docked at Southhampton. When we inquired at customer service, we were told it was a special rate and not able to be changed. We had no place to stay the night before these return flights and asked for help with booking a hotel in the terminal. We were told they could not help us, we would have to find our own hotel and pay for it. The rep then ushered us over to a computer and said help yourself! So at the end of our London tour, we were dropped off at Heathrow and had to make our own way to the Hilton Hotel, where we had booked a room. During our stay, we attempted to check-in online for our return flights on Virgin Atlantic to JFK, then on to Tampa via Delta. We were unable to do so. The next day at the airport, we were again unable to check-in. At customer service they informed us that we had no flights booked, that our original reservation had been cancelled and refunded!!! What a shock! So there we were, stranded at Heathrow! The Virgin Atlantic staff were very helpful and sympathetic, however, our only choice at that point was to rebook our flights, one-way, and pay for it ourselves to the tune of $4,921.75!! So we got on the flight. Towards the end of that leg of the return trip, 2 Virgin Atlantic crew members informed us we would not make our connection at JFK to Tampa......but they would book us on a flight the next day and put us up at a nearby Radisson Hotel at no cost to us. We finally arrived home back in Tampa on Sunday, 8/4 - exhausted and so disappointed. Read Less
Sail Date July 2019
Overall I struggle with rating average or poor. We have cruised before with NCL and changed from Princess to NCL for our cruise around the British Islands as they had less ports with tenders and the service has previously been excellent. ... Read More
Overall I struggle with rating average or poor. We have cruised before with NCL and changed from Princess to NCL for our cruise around the British Islands as they had less ports with tenders and the service has previously been excellent. Once again, the embarkation and disembarkation were smooth. The ship departed almost 12 hours late with no communication whatsoever. We were finally able to piece together from other passengers that NCL came very close to cancelling the cruise and sending us all back to London. After denying that this delay would not impact our shore excursions, they had to make another announcement owning up to the truth. The staff at the shore excursion desk were doing what they could given the circumstances. Clearer communication from the cruise director would have saved a lot of heartache and waiting in lines. We saw very few happy employees on board the ship in every department. They were putting forward minimal effort. Food on the buffet was not hot; boring; and, tasteless. Service in the sit down restaurants was less than acceptable. Finally with the help of an assistant Matri D, we were able to find a very fun and helpful server who we requested the rest of the cruise. The ship needs a lot of work and is scheduled for upgrading soon. It needs it. Not up to NCL standards at all, and may I add NCL has basically average standards. Thankfully, the lounge acts and shows were very good and the ports of call did not disappoint. We had purchased Cruise Next on our previous cruise with NCL so we are stuck taking one more cruise with NCL. It was hard not to look at the people discussing Cruise Next options and recommend "don't do it". We will be seeking another cruise line. Read Less
Sail Date July 2019
We always sail with NCL. We enjoy their ships and services. We usually get the drink package, dinner package for free, and on our next cruise we are getting the drink package, dinner package, free WIFI (100min.) and 50$ off ever shore ... Read More
We always sail with NCL. We enjoy their ships and services. We usually get the drink package, dinner package for free, and on our next cruise we are getting the drink package, dinner package, free WIFI (100min.) and 50$ off ever shore excursion. We are very comfortable and we know what to expect. We are also the type of people that go out on our own and walk most ports. We drove to Southampton, UK from Germany. Very easy to park and find cruise port. We like that most of the cruises we have gone on with NCL do not have a lot of young children. We are a mid 50, couple who travel together and like to party. The Spirit is NCL smallest and holdest ship. It is going in for refit in Feb 2020. They were always working on the ship to keep it well maintained in the common areas. Read Less
Sail Date July 2019
Norwegian Spirit is the oldest ship they have. Its small and boring at day sea. The only time I would sail with them if the Itinerary not to be missed and just enjoy destination and a book to read. And this is why: This isn't our ... Read More
Norwegian Spirit is the oldest ship they have. Its small and boring at day sea. The only time I would sail with them if the Itinerary not to be missed and just enjoy destination and a book to read. And this is why: This isn't our first cruise with Norwegian Spirit. Five years ago we sailed with Norwegian Spirit and it was a fantastic holiday. Staff were friendly, quality of food was excellent and filled with entertainment. Unfortunately this time the quality of food was very poor (sea food option such as lobster, prawn was limited) no variety of tastes. Staff seems unhappy it must be something to do with the management leadership. Crew are short tempered and snaps quickly. (weren't like that in the past) Entertainment wasn't enough!! No activities on board.. one day they said their is a white party and when we went up it was created only to take pictures!! At sea days we were actually bored! Not much music around and outdoor is rainy with nothing to do indoor! the entertainment director is unfriendly, loud and do not want to listen she just raise her voice over you!! Don't think she is in the right place. Theatre shows are not that good apart from one or two. Shows are repetitive as for example if a singer performed one day - than will stay on ship and perform some other time later on the cruise (way of saving money) For gym their was only one guy who is doing all the sessions stretching, yoga etc therefore he was soo tiered that he didn’t take his shoes off during yoga session!! Nothing on this ship is for free! Most activities you need to pay for Some of the ports we docked in such as Amsterdam was a disaster! no taxies nor trains. Buses every hour and it arrives full. We visited Amsterdam on a previous cruise and we docked in a different port which was much better. The second destination of norway also did not have good transportation!! The shore excursion hours are very short! They are unavailable when we need them. I.e. 1-2 hours after docking. We paid 320 dollars for poor and expensive internet connection. Very slow. itinerary route should be planned better in which Sunday we stay at sea rather than arriving on a sleepy port. Beds are uncomfortable for couples - its two twin bed joined in which the edge of each bed is sharp in your back. TV in rooms are soo old ( we have never seen worse than this) Holland American cruise line would provide movies for free to watch in your rooms, plus channels, plus couple of episodes of well known tv shows. Port of calls were worth it . Iceland is just a woow. Which why we booked this holiday. Norway is expensive- no taxis (only four available throughout the day) transportation is difficult so i advise you to book a shore excursion to make use of the day otherwise its going to be a loss ( we couldn't find hope on hop off - as its every hour and arrives full. No taxies for private tour) don't make the mistake and get off on your own unless you just want to sit in a cafe and have lunch in the small village. We loved Ireland too - we took a private taxi for the whole day and paid a 100 euros each. That way you will get to know the city more especially Belfast as their is a political history that you will only know the details from Irish people themselves. They are friendly and helpful. ( don't forget to visit the wall of separation). Belgium was nice too but nothing much other than chocolate- you can enjoy it on your own via taxi (50 euro each way for all passengers) not more than that. The best department on board was The Cafe. They are excellent. The worst was the entertainment director Lorena. Will never cruise with Norwegian Spirit again or recommend it to anyone. Read Less
Sail Date July 2019
I'd heard that NCL was similar in quality of food and service as Celebrity, but I quickly found this not to be true. The timing was right and I wanted to visit Iceland and Norway, so I booked a guaranteed outside cabin. ... Read More
I'd heard that NCL was similar in quality of food and service as Celebrity, but I quickly found this not to be true. The timing was right and I wanted to visit Iceland and Norway, so I booked a guaranteed outside cabin. Southampton was not easy to get to from Scotland by public transport, and it wasn't my first choice for starting a cruise, now I've done it once, I'll avoid it in future. Embarkation was smooth for me, I did need a wheelchair to avoid standing in line, something which has become a challenge for me. The staff were really kind and helpful, so I was feeling very positive about the cruise. I enjoyed a nice lunch with wine in Windows, but I never saw this pair of waiters again. It was freestyle dining, so you could sit with different people every day. That was a nice touch, but the dishes on the menu were repeated almost every day. The flavours weren't strong and there were some odd combinations. If you like bland food, a rib eye steak option and bruschetta every day for dinner, then Windows or Garden are the place to be, but some of the desserts were very sweet and also lacking in flavour. I also like vegetarian food from time to time, but the dishes I chose were usually overcooked and not balanced. The vegetable sides were usually good, but my prime rib, although huge, was undercooked and cold and I needed horseradish to bring out the light flavour. I found out that the food is sourced from USA for this European cruise, so I guess the meat and fish were frozen. I missed the wonderful range of fresh berries, but I can recommend the pineapple and melon in Raffles! My cabin was close to the elevators and I had a direct line to Raffles, the buffet where I went for most breakfasts and lunches. I had to walk to the next set of lifts, go up 2 floors, then walk back and down 1 flight if stairs to reach Windows, so I didn't want to go to Windows often (I had the option to call for a wheelchair, but I was trying to get fitter without exhausting myself). I did try a speciality restaurant, Shogun. I was told the sushi was good - it was certainly a big portion! I'd been warned about the menu already, so selected the orange beef which was chewy and I couldn't taste or see any orange. The TV didn't always work in my cabin, I had problems with the WC too, but the shower was lovely. The bedroom was big for one person and it was kept clean by my steward, but I missed the cute towelling animals I'd seen on other cruises every night before bed. Spa usually a highlight, but disappointing on this ship, but I did appreciate the facial and the hot stones massage! The entertainment scheduling was bad, with most of the 'best' shows scheduled on days when we were late leaving port, so if you wanted to eat first, you missed the show. Being a morning person, I cannot comment on the late night entertainment. Some of the shows were fantastic, others mediocre. Something for most tastes and all family shows. I attended a Martini tasting which was excellent and a few of us guests wondered if this was the main focus of the cruise - alcohol - I did buy a basic drinks package, and enjoyed a few cocktails - the bar staff were always chatty, no matter which bar; my favourite was the Cafe because she was generous with the nutmeg on my Painkiller! I didn't visit the casino, but it seemed adequate. We only had 1 day suitable for swimming, (most days fine, but we did cruise north, so it wasnt warm enough for me) and I went for a look after the shore excursion. Of course, it was packed, so I missed out. Others enjoyed the pool regularly, or huddled close by in thick sweaters and coats on the colder days. We were very lucky with the weather on most of our shore excursions. It rained in Belfast, but the trip to the Antrim coast and Giants Causeway was beautiful and the rain did stop a few times. I also enjoyed Blarney Castle, but regret not spending some time in Cobh, so I will go back again. I had to pace myself due to recent illness, so I didn't take excursions every day. NCL does charge a lot for the excursions, but the guides are good and on one, we got a Gaelic coffee, on the Golden Circle tour, we got soup and salmon - I can recommend this beautiful tour with so much geology and history, but I'd advise to search for a local tour, it may be better value. I liked Njordfjord, but others didn't. It's a new cruise stop, so not too touristy compared to Geiranger. I enjoyed my walk to the replica Viking Ship. The views at both Norway locations are outstanding! I have a great video of the geyser! For Amsterdam, the journey by local bus and train was almost an hour in each direction. There were tours available either by bus or canal. For Bruges, the port is another ferry port, so very busy and quite a distance by public transport - I was tired that day, and the weather was overcast, so I stayed on board, along with a few people, but the entertainment offered didn't appeal to me so I read another book. I was travelling alone and joined the Solo group. It was quite well attended, and we were invited to join activities other than eating together. You could join in as much as you wanted. It was fun to meet people from other countries. I was surprised at how many countries we represented. Spanish is always helpful on a cruise, especially with the staff, but a lot of passengers also spoke that language and we had different European countries represented as well as Australians and Americans. I'd visit these areas again, but not with NCL. Spirit is being refurbished in January 2020, but until their staff are better trained, I wont be joining a NCL cruise. Most of the staff I met were new. I met one person who'd been with other cruise lines and had 10 years+ experience compared with most of the others with 1-3 months on their first cruise ship. His customer service was excellent, but some of the staff ignored you or pushed past to get into the elevators. I was not the only one disappointed in the food and service. I also know that other passengers enjoyed the cruise a lot more than me, and they will go back. Different people with different tastes - this one just didn't suit me. I also missed the formal nights. I'd been told there was a white party, so I had packed accordingly, but it was only on once, and began during the second show, a late night event, so I could have saved the space in my bag! Read Less
Sail Date July 2019
The itinerary was amazing including Iceland (3days) and Norway (2 days). Leaving from Southampton was a little difficult. Cork, Dublin, Belfast were great ports of call. Not landing in Amsterdam meant that you had to take the ship"s ... Read More
The itinerary was amazing including Iceland (3days) and Norway (2 days). Leaving from Southampton was a little difficult. Cork, Dublin, Belfast were great ports of call. Not landing in Amsterdam meant that you had to take the ship"s excursion. This was indeed a money grab. NCL should prepare passengers by informing them ahead of time so that arrangements can be made. Some passengers were not able to get to Amsterdam. The large production shows were very good the rest was poor. The service at the main dining rooms for breakfast and lunch was very slow. The guest service was great at times and at other times very poor depending who was there serving you. The Scenic Cape tour was extremely poor. The guide spoke very poor English.The Stardust Theatre was terrible-poor sound, lighting and seating. The food at the buffet was better than the main dining rooms. The Lagoon"s chocolate brownie sundae was the best. The food was good, not exceptional, the service was OK and sometimes felt forced or strained and not genuine. There was of course some good service some of the time. The cabin was clean and that was all. Read Less
Sail Date July 2019
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