That’s the sound of our hopes and dreams crashing…we had anticipated this trip for several years. Regents promises (taken from its website” exquisite meals, refined service and exhilarating shore excursions” but we found it was anything but.
The rooms in the boat are very nice, but that’s where the luxury stops. The food was not up to standard and the tours were not well thought out; it ...
We took this cruise because of the ports and the unique itinerary, sailing from Miami to Montreal. We were excited because the excursions were included, so we didn’t have to arrange them ourselves. Before the ship left Miami, the Great Stirrup Cay port was cancelled, as well as Fernandina Beach, and Freeport, Bahamas and Jacksonville, FL were substituted. Freeport was a rundown port, and the ...
We had not sailed with Regent since the covid outbreak. This was our 5th sailing with them, second time on the Navigator. We were shocked. Every Luxury, high end detail had been lowered, from the wine, liquor (did not even have everyday liquors, like Grand Marnier in stock), to the food. All management on board would listen to your complaints and problems, said they would take care of it, ...
This was our first time on Regent and it will be our last. The original cruise that we wanted filled up, so we chose this cruise based on Regent's reputation for being an "ultra Luxury" cruise line and we like the smaller ships.
The Navigator: This ship was built in the early 1990's. It's loud and vibrates 24/7. I assume from the age, that it doesn't have the newest technology as far as ...
We have traveled on Regent for 72 nights, this cruise will be our last.
The Good: food and drinks. We had great service from Trish and Jackson at Compass Rose.
The Bad: the service at Sette Mari. Got a table on night five, place was packed. After over an hour waiting for our main dished, waiter let us know the food was on the way. The lamb chops were very over done. At that point we were ...
On dream board after told best cruise brand and ship.Have been cruising since 1990 on numerous cruise lines but first time I have written to a cruise line over a number of major issues.My opinion is don't waste your hard earned money .Their response was as i prophesied a series of excuses.My main complaints were about the lack of more than one vegetarian options in many of the restaurants and ...
We have been with Regent over 100 nights. In general we were treated like children and pushed around for tours, dining, the Mariner is poorly run in general. The management doesn't care and is openly hostile. This is the culture on this ship now and has never been the culture in the past. Our cruise was tremendously expensive and we did not have the advertised 6****** experience. Trouble on ...
Very poor experience with company
Customer service will never help you
If they do it takes a month to get back to you
Off ship tours not quality of what you pay for
Poor service on airport pick up
On board no one to help out issues
They just don’t care about there guests
Most of the areas need to be redone
Laundry machines broken
Slot machines broken for the whole trip ...
Anyone reading my other reviews will know that I am a huge fan of Regent, we have met many lovely people over the years, welcomed them to our hoes and even gone to their weddings. As Cruise Critic makes clear in its own review of the Voyager, the make up of the guests are generally well educated, well travelled people and they choose Regent because they will meet likeminded people.
The ship, ...
this was not my expectation, and not my first cruise. It was a nightmare. never again. never ..they are awful. not according to their brochure. they have breached the contract with me, since i did pay and did not deliver what they had promised. they should be reported to the health authorities. ship was 3 hours late, Bed bugs,was itching and my arm got bloody and then infected, and the ship ...