We have traveled on Regent for 72 nights, this cruise will be our last.
The Good: food and drinks. We had great service from Trish and Jackson at Compass Rose.
The Bad: the service at Sette Mari. Got a table on night five, place was packed. After over an hour waiting for our main dished, waiter let us know the food was on the way. The lamb chops were very over done. At that point we were not waiting any longer. The next day the maitre d asked us to return that night, said we should not have to wait and he would take care of us. Went to check in and there was a long line to get a table. I went to the head of the line told them about our invite and was told to get in the long line and wait some more. I became upset, talked to the food and beverage manager. He lead us up to Sette Mari and set us down at a table. At that point I lost my appetite and we left. The food and beverage manager did not even take the time to understand the issue and there was no follow-up. The staff seemed overwhelmed whenever there was a crowd. Seems the ship is a training ground for staff and cannot handle a nearly fully booked ship.