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We have been with Regent over 100 nights. In general we were treated like children and pushed around for tours, dining, the Mariner is poorly run in general. The management doesn't care and is openly hostile. This is the culture on this ship now and has never been the culture in the past. Our cruise was tremendously expensive and we did not have the advertised 6****** experience. Trouble on board this ship, BEWARE before you spend your hard earned $$$$. The gym and spas are dirty, hot and not ventilated!!!! The spa hounds you to buy packages when you cannot use them and the spa is very expensive. The spa is very small on this ship and has one bathroom. During our stay the spa bathroom was filthy. Service at the pool is dicy, sporadic and inconsistent. We are tired of having to flag down the help to get a drink, etc.

Disappointing experience this ship is poorly managed, never again!!!!

Seven Seas Mariner Cruise Review by debitep

15 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: South America
  • Cabin Type: Horizon View Suite
We have been with Regent over 100 nights. In general we were treated like children and pushed around for tours, dining, the Mariner is poorly run in general. The management doesn't care and is openly hostile. This is the culture on this ship now and has never been the culture in the past. Our cruise was tremendously expensive and we did not have the advertised 6****** experience. Trouble on board this ship, BEWARE before you spend your hard earned $$$$.

The gym and spas are dirty, hot and not ventilated!!!! The spa hounds you to buy packages when you cannot use them and the spa is very expensive. The spa is very small on this ship and has one bathroom. During our stay the spa bathroom was filthy.

Service at the pool is dicy, sporadic and inconsistent. We are tired of having to flag down the help to get a drink, etc.
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Cabin Review

Horizon View Suite
Cabin HS
Housekeeping was good, however if we used a glass it was not replaced, if we used a shower cap it was not replaced & if we used our laundry bag and forms they were never replaced. Again, we had to ask for everything. We expect good service and Regent advertises good service, however this is far from good service, especially 6****** service. This ship is out of the question again!!!!
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