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442 Princess Emerald Princess Cruise Reviews

I chose Princess mainly because of the itinerary offered in the dates we preferred. I have cruised the Mediterranean before, but Princess offered some new ports I had, yet, visited. This trip was special, as it was eleven nights with my ... Read More
I chose Princess mainly because of the itinerary offered in the dates we preferred. I have cruised the Mediterranean before, but Princess offered some new ports I had, yet, visited. This trip was special, as it was eleven nights with my two grown daughters, neither who had ever visited any of the countries included. It was wonderful- great service,, attentive staff, and excellent excursions offered. We visited seven ports and took advantage of an excursion at each stop we made. We also enjoyed the dining and service provided ar each meal. The menu was good and varied. One daughter is a pescatarian, and she was a bit concerned about what the offerings might be, but she thoroughly enjoyed the choices provided and there was never an issue. Because there were three of us, we had a mini suite. I think I would upgrade to a full suite if I were to book again, just to give us that much more space. Though we managed just fine, accommodations were a bit tight. All in all , a most pleasant experience, and I would consider Orincess again if I were thinking of another cruise. Read Less
Sail Date October 2019
We as a family wanted to do a Mediterranean trip. This particular cruise plan met most of our needs. The Cruise ship was excellent, the wait staff was great. The room steward did an excellent job. The meal offerings could have been ... Read More
We as a family wanted to do a Mediterranean trip. This particular cruise plan met most of our needs. The Cruise ship was excellent, the wait staff was great. The room steward did an excellent job. The meal offerings could have been little more variety on different days specifically for vegetarian family members. The entertainment shows were good mix. The comedy show needed little more oomph. The trivia games were good. There could have been little more learning types of activities would have been nice instead of trying to sell spa/spa products under the guise of health talks. The cabin location and décor were good for the time we spent in the room, mostly for little rest or sleep at night. We chose easy types of excursions due to group members needs but we thoroughly enjoyed it. The excursions for Santorini, Naples, Sicily and Kotor were all met our needs perfectly. Read Less
Sail Date September 2019
This matched some places we wanted to see, particularly Crete, and also allowed is to spend a few days in Rome before the cruise and then in Athens after the cruise. Princess is one of the top cruise lines and embarkation was fast. Our ... Read More
This matched some places we wanted to see, particularly Crete, and also allowed is to spend a few days in Rome before the cruise and then in Athens after the cruise. Princess is one of the top cruise lines and embarkation was fast. Our bags were delivered minutes after arriving at our cabin. We only saw our cabin steward once at the beginning but there were no problems. The entertainment was good, however, we have been on ships that had far better entertainment. The excursions were great, although we could not dock at Mykonos, which was no fault to the ship. The excursion staff were very efficient and the shore side excursion people were very good. The only criticism would be that the food quality is not as good as it used to be, particularly in the buffet on the Lido deck. Overall, it was a good trip and we would recommend it. Read Less
Sail Date September 2019
It's the only cruise line that I travel one .In fact my first cruise was on the Emerald. We arrived in Rome one day prior and it was amazing. As a platinum member the check-in was very fast. The ship was refurbished but the ... Read More
It's the only cruise line that I travel one .In fact my first cruise was on the Emerald. We arrived in Rome one day prior and it was amazing. As a platinum member the check-in was very fast. The ship was refurbished but the stateroom decoration is outdated. The food was very good . The boutiques aren't interesting even boring. The musicians are very talented and the singers also. The atmosphere was very relaxing. We had the anytime dining and its a great option if you want to relax. the entertainment presentations at the Princess theater were the worst I've seen so far. Our room cleaner wasn't friendly and helpful .The worts we had so far.I'll remember him for a long time. The ports offers very affordable shuttle that make your reconsider the necessity of paying for expensive excursions.The one in Corfu and Chania were a waist of money and my time. Read Less
Sail Date September 2019
Choose this cruise to experience Greece and its food, drink and culture. The good is that Princess did an awesome job on embarkment (no wait) and disembarkment. Excursion organization and cleanliness, and great staff. It couldn’t have ... Read More
Choose this cruise to experience Greece and its food, drink and culture. The good is that Princess did an awesome job on embarkment (no wait) and disembarkment. Excursion organization and cleanliness, and great staff. It couldn’t have been any better. I rated 4 stars because I wouldn’t take this cruise again. It was boring. Entertainment was for older people ( we were a party of 8 in our late 50s and early 60s). Pool parties and piano bar weren’t what we had on other cruise lines. After dinner we struggled to find things to do. We were looking for dancing or comedy. There was one great band with a woman singer that we found 2 nights and that was the entertainment highlight. We had people in our party fall asleep and leave during auditorium shows. We did trivia a few times and that was fun. Food and drink were awesome. Service was exemplary. Shore excursions ... mostly good, organized, good guides and clean bus on all with no waits. Crete we did a beach excursion and when we got there there weren’t enough lounge chairs for our party to be together, stained cushions on loungers and you couldn’t swim cause of the rocks .. not what we expected. Now Corfus excursion was awesome town and cooking class. Highlight of the trip. We booked wanting to see white beaches and bluest water with the white buildings and saw none:(. Too windy to go to Mykonos (which we booked for) and princess did nothing for us that day ie, free drinks, more entertainment so that felt like a wasted day. One more thing, we were on a Greek cruise and the nightly dining had no Italian or Greek food or appetizers. Would highly recommend they change this to have 2 or 3 options for the area every night. Also the wine and beer of that region would be a plus. Would recommend this cruise for older people. Read Less
Sail Date September 2019
Bucket list cruise for both me and my spouse and wanted to see if we would like to go back to the Greek islands for a further visit. And we will. Very surprised on how it was easy to embark in Civitavecchia and loved our stay for 2 days ... Read More
Bucket list cruise for both me and my spouse and wanted to see if we would like to go back to the Greek islands for a further visit. And we will. Very surprised on how it was easy to embark in Civitavecchia and loved our stay for 2 days before. Highly recommend it! First time booking a back to back cruise and i would not mind doing that again. I found the food was a little repetitive for my personal preference and not hot enough either in the dining room (anytime dining) and the buffet (world market). Breakfast was a little repetitive and Princess no longer offers toaster/grill to make your own toast, bagels so your toast, bagels, english are cold. Same for their eggs sunny side but under a heat lamps, so stiff and not good. They did offer build your own omelettes which was very good. We went to Kotor Montenegro twice and would do that again. We missed Mykonos because of high winds but that could not be helped. The staff were nice and mostly very helpful. I will cruise again with Princess. Read Less
Sail Date September 2019
We chose this cruise because of itinerary and the flight included package. Loved the stops. The ship was great except for food. I am not a fish or seafood eater so I found limited choices for me in the dining room. I am a fussy eater so I ... Read More
We chose this cruise because of itinerary and the flight included package. Loved the stops. The ship was great except for food. I am not a fish or seafood eater so I found limited choices for me in the dining room. I am a fussy eater so I thought just me but after sitting with others in dining room, they too, were disappointed. There were very few kids on this cruise so pools were good but I would guess they could get crowded with little ones at other times. I didn’t see a kids pool. The shows were nothing to crow about. The casino was dead, no competitions etc. I did enjoy the entertainment team. They were great. The game shows were also good. I also find the buffet to be small and again heavy on fish.our room was quiet and clean so no complaints there.enbarksion and disembark both great. Read Less
Sail Date August 2019
12 ports of call, a lot to see and do ashore.Shore excursions are expensive. Staff are very helpful and courteous. D J played latin music in Spanish or Italian all day, most annoying as most of the guests are from Western countries. Rock ... Read More
12 ports of call, a lot to see and do ashore.Shore excursions are expensive. Staff are very helpful and courteous. D J played latin music in Spanish or Italian all day, most annoying as most of the guests are from Western countries. Rock and Roll, country,ballads. more appropiate to the guests. Food was good. entertainment was largely good. Show dancers excellent. Large ship but easy to move around. Cost was reasonable for that cruise.Security staff are a bit over the top, I was sick of being physically searched every time I came back on the boat, felt like a criminal in the Watchhouse. Was disembarked at 7.15am even though our pick up was not till 9.30am.had to wait on the footpath for over 2 hours. I told them what our pick up time was, they only wanted us off the ship.Overall a good company to cruise with, I will travel with them again in spite of some issues. Read Less
Sail Date August 2019
We chose this cruise because of the ports of call and our Parents, who went with us, are Platinum members on Princess. The check in was the quickest we have experienced in comparison to Royal Caribbean. The Food choices each day in the ... Read More
We chose this cruise because of the ports of call and our Parents, who went with us, are Platinum members on Princess. The check in was the quickest we have experienced in comparison to Royal Caribbean. The Food choices each day in the restaurants were excellent and very appealing to look at. PROS: Check in process was efficient and quick The itinery was great. Ports of call were gorgeous and perfectly fit our bucket list. Staff was very friendly and professional. This was especially true with stateroom Stewards and casino hosts. Bar staff was quick and friendly. We booked interior rooms because we didn't plan on staying inside. Were very surprised with how spacious the rooms were and the bedding was so comfortable!! CONS: Entertainment was very poor and catered to over 70 crowd. No variety each night. Food in Dining rooms were great but Buffet selection and taste was poor. Part of our excursion was canceled to rough seas(Amalfi Coast and Pompei) They took us to Sarrento by bus and dropped us off at the square for 1 hour. Poor substitute for a boat cruise down the Amalfi Coast. Princess credited us $40 for the change in itinary. Eve though I appreciate the thought, I think this was highway robbery when you consider the substitution. I felt that Princess Excurtions did not credit us the appropriate amount for the shortfall. How can you compare the experience and price to being dumped at the city square to sit in the hot sun for an hour. I would have preferred to return to the ship and use the credit on another excursion. This left a poor taste in our overall impression of the cruise. They lost one star for this experience. Read Less
Sail Date July 2019
We have had the pleasure of cruising the med on several occasions, we booked this thinking it was a 14 day cruise with the usual everyone off and on at the beginning and the end (as was our previous experiences). This wasn't the case, ... Read More
We have had the pleasure of cruising the med on several occasions, we booked this thinking it was a 14 day cruise with the usual everyone off and on at the beginning and the end (as was our previous experiences). This wasn't the case, this particular itinerary is really a 7 day cruise and you can do 1,2 or 3 segments (7,14 or 21 days). This works out well for embarkation and disembarkation as its not so crowded but we found that the onboard stuff is just repeated, so if you do a 21 day cruise look forward to the same entertainment 3 times. This was our 2nd cruise on Emerald, the difference between this time and last was the there seemed to be less staff getting around to either take a drinks order or clean up the things left behind by guests eg: Movies under the stars, we where never approached for a drinks order or offered a cookie or popcorn, the vacant seats and side table in front of us was just left with dirty towels and plates etc for the entire length of time we sat there, this was something we have never experienced with Princess previously. You will be in a beautiful port each day, so get out and explore either through Princess or other alternatives. Suggestion for those that dock in Naples, catch the ferry to Ischica, the ferry terminal is a very short walk from where the ship docks, do some on line research eg: google maps and ferries for timetables. It is just beautiful and nowhere as busy as Capri but just as beautiful, you will love it great beaches fro swimming if that's your thing, shopping and cafe's/restaurants and the best bit no crowds. The cost to do it on your own is1/4 the price of the Princess tour. Whilst on board the internet changed systems, this new system is in preparation for there Medallion class upgrade next year and works really well. Has much cheaper plans than the old way and has great connectivity, We are fairly casual cruisers and didn't use the Main Dinning Room, headed to the buffet, the burger place, also dinned at Crown Grill a few times along with Curtis Stones "Share". We do enjoy the Crown Grill and found the staff and service top notch. We also love the International Cafe, spend a lot of time there just people watching and listing to the entertainment provided. In summary and this is just our experience, we thought that Princess has dropped the ball just a little in that there appears to be less staff, its just the little things like the clearing of tables that seemed to take forever to get done or trying to order drinks etc. The food provided in the buffet definitely wasn't the same standard as previous cruises and repetitive, still enjoyable, the fresh salad selection is great. Our cabin steward was lovely, always greeted with a smile morning and night. If we had an issue it was resolved immediately eg: the bath in our mini suite was draining very slowly it was rectified whilst out that day. Also if you don't mention these things to staff they don't know and there for don't fix it. We disembarked in Civitavecchia, caught the port shuttle to the local bus that takes you to the train station then train to Rome, really easy to do for those that are staying in Rome pre cruise or after the cruise as we where. My advise for those who do this take a slightly later train ours was at 11.15 am or something, otherwise you could find yourself struggling with your luggage along with cruisers who are day tripping it into Rome and it will be a packed train. Happy Cruising Would definitely cruise with Princess in the future as we like there style of cruising and general decor of there ships. Read Less
Sail Date July 2019
Just came back from a fabulous 14-day med cruise from Athens to Gibraltar and back to Rome. - Ship: 4 STARS. The ship was just refurbished and was in tip top shape. It's a very pretty ship but is not one of the newest, 5,000 ... Read More
Just came back from a fabulous 14-day med cruise from Athens to Gibraltar and back to Rome. - Ship: 4 STARS. The ship was just refurbished and was in tip top shape. It's a very pretty ship but is not one of the newest, 5,000 passenger "mega" ships with roller coasters and 18-hole golf courses. - Rooms: 4 STARS. Rooms are larger than other ships and well laid out though the interiors feel a few years dated. Brand new mattresses were very comfortable. The balconies were great. A must have! - Activities: 4 STARS. There is lots to do on the ship but no pressure to join in and there are always quiet corners you can escape to. The gym is well equipped with brand new machines, which have a great forward view of the sea. - Entertainment: 5 STARS. The entertainment, particularly the guest entertainers (singers, comedians, piano player), was very good. I loved the 45-minute length of the shows. That is appropriate for all of us with attention deficit disorders. - Service: 3.5 STARS. Crew was generally courteous and efficient but workmanlike and detached at times. Quite frankly they weren't particularly friendly. Part of that may have been our utilizing the anytime dining and so we always had different waiters. We may have had more of a connection with out wait staff if we did traditional dining. At times some of the bars and restaurants were understaffed. I think the lack of traditional tipping affects the quality of service and much of the crew seemed overworked and exhausted. They did a good job at accomplishing their assigned tasks but there wasn't a sense of warm hospitality on the ship. Princess needs to review and amend their staffing ratios so there is a better staff to passenger ratio in the various venues to allow for more of a relaxed and hospitable atmosphere and mroe responsive and expedient service. - Food: 3.5 STARS. Overall the dining was decent but a bit inconsistent. The menus in the main dining room are fairly limited and consist mainly of simple American favorites, which I liked. Sometimes execution in the main dining rooms was off as some dishes were better than others. There is good selection in the buffet areas and they seemed to have reorganized them during the recent refurb because there was no real lines. Sometimes tables were hard to come by at the buffet but usually it was not an issue. The pizza shop and burger grill are both excellent. The soft serve ice cream is meh. The bars serve good drinks that are reasonably priced but sometimes the waits are ridiculous (see staffing issues above). We didn't try room service or the specialty restaurants. - One Complaint: Charging $5-15 per person for shuttle buses from a distant berthing port to a city center is ridiculous and unfair. If a Princess cruise itinerary says they will take me to Barcelona, Marseille, Naples or Livorno, then they should take me to those places, not a berthing station that is 3-5 miles from the city center and not-traversable via walking. If I can't walk from where the ship docks then Princess has not lived up to its end of the bargain. Some locales had free shuttle buses and some did not (some ports did not need shuttle buses as the ship docked right in the city center). Charging for a shuttle bus is akin to charging for a tender (which were required in two ports we visited). Princess wouldn't do the latter and so shouldn't do the former. Do better Princess! Stop nickeling and diming people that paid $5-10,000 for a cabin. My one complaint aside, this was a great cruise and a great time. I would sail again on Princess, though I am not sure it's any better than Carnival or RC. Read Less
Sail Date June 2019
On the whole this was a fantastic cruise. Gibraltar, Marseille, Genova, and even Pisa (once you manage to leave the port of Livorno) were all fantastic. I can highly recommend the itinerary. Buffet areas were busy but we always managed ... Read More
On the whole this was a fantastic cruise. Gibraltar, Marseille, Genova, and even Pisa (once you manage to leave the port of Livorno) were all fantastic. I can highly recommend the itinerary. Buffet areas were busy but we always managed to find a table for the four of us. Food was good, generally no complaints, although they were running out of basics like honey and muesli by day 5 and the watermelon were past their ‘use by date’ by then. Waiting staff were great, all of them although I could hear a rather heated work discussion from the ‘kitchen’ area which was a bit awkward. We embarked straight after our flight in Barcelona at 2 p.m. planning to head out to the city afterwards. This plan fell through because we were told we had to attend the safety demonstration at 5 p.m. with all the usual threats about not attending. They didn’t tell us there would be a second safety demo at night, which would have suited our plans much better. So we missed out on Barcelona. Gibraltar was perfect as a cruise port. The town entrance is a 15 minute walk from the pier. Another 15 minutes walk to the cable car. Took a shared taxi (as advertised everywhere on bill boards everywhere for 35 euros) up the mountain due to long cues for the cable car. The driver/guide was fine but spoke in as few words as possible. The monkeys/apes/macaques/whatever they are were present. The caves worth a short visit and the view stunning. Sailing away from Gibraltar is a sight worth seeing. I did not expect much from Marseille but the city proved us wrong. Finding your way through typical French streets leading to the steps all the way up the steps to the Notre Dame de la Garde Cathedral was one of the highlights of the cruise for us. Took a City bus tour in Genova, but you can see the same sights by foot if just head out from the cruise terminal to the aquarium and then enter the inner city. You can enter the city straight from the terminal but the area looked a bit ‘rough’ at first sight. I could be wrong. I loved walking through the narrow streets and alleys of Genova and the aquarium is one of the best I’ve seen with an impressive dolphin tank. Make sure to take a picture from the ship of the city just before sunset. The light is stunning. Now onto Livorno. The shabby port of Livorno left us with a very sour taste and we will avoid this port in the future. Why? Because you have to pay to get off the ship. Even though the town centre is less than a mile away, passengers still have to pay five euros per person for a shuttle bus. I get it, the harbor area doesn't lend itself to pedestrians, but at least offer the shuttle service for free (like in Marseille and many other ports). It's a matter of principle. But what really ruined this day for us is how we and others were treated by the shuttle staff: -As is my custom on almost any cruise destination, I like to start the day with a morning run through town as soon as the ship is docked. It's a great way to get a feel of the town while the wife and kids are still asleep. At least that was the plan till a local member of staff rudely blocked my exit from the terminal: you cannot exit the terminal by yourself, you have to pay for a shuttle. So far for my morning run. -Due to a small miscommunication both my wife and I ended up buying those shuttle tickets for the family.Totally our fault and we spotted the mistake immediately. But guess what, the shuttle service flatly refused to reimburse the two surplus tickets. We were the ONLY passengers in the terminal, the tickets were bought less than a minute ago form the same employee, so it was obvious we did not use the tickets. But nope, they flatly refused to take the tickets back. -We rented an extravagantly overpriced car from Avis. There were 3 ships in town, so yeah, I get it, the price goes up. But at least clean the diesel fuel spill that covered most of the rear passenger door and booth. Driving is fine if you are used to Southern European roads or confident enough behind the wheel. -Pisa was fine. The tower is there. It leans. We took the same cliché pictures as every other tourist and went back to the port, returned the rental car, and waited, waited, waited, 10, 20 30, 40+ minutes for the paid shuttle to arrive. In the sun. At least five other shuttles passed us by, just not the very specific one for our ship. Our ship which was just a stones throw away.. -Oh and a fellow shuttle passenger got shouted at for not presenting his ticket on the spot. I'll end my rant here. We had six fantastic days during this cruise. Just not in Livorno. If you buy an official tour then you will probably be just fine. But if you like to do your own thing like us, then you know now what to expect. Read Less
Sail Date June 2019
We wanted to see some of Europe and this looked to be a great way to see a lot of the places we wanted to see and cruising is one of the best ways to holiday. unpack once and let them take you to the places you want to see. The ship ... Read More
We wanted to see some of Europe and this looked to be a great way to see a lot of the places we wanted to see and cruising is one of the best ways to holiday. unpack once and let them take you to the places you want to see. The ship is very welcoming lots to do well set out very clean. Was impressed with the food on board especially the dining room, all food groups were catered with. service on board was exceptional couldn't fault it. Activities on board were ok some needed to go on longer as passengers were enjoying themselves, and some games, etc just stopped. some activities were only available on port days but we were off on shore would have liked some of these to be done later or on sea days. the Ports were very interesting and different we did x2 tours with Princess a bit more than we wanted to spend but very happy with the experience. Overall it was a rewarding experience and one I would recommend to anyone Read Less
Sail Date May 2019
Had been on Royal Princess five years ago and it was wonderful. Also, Princess Cruises seems to be the only cruise line with self-service laundry on each deck. -Check-in at Port Everglades was chaotic. Different agents told us to go to ... Read More
Had been on Royal Princess five years ago and it was wonderful. Also, Princess Cruises seems to be the only cruise line with self-service laundry on each deck. -Check-in at Port Everglades was chaotic. Different agents told us to go to different places. -Luggage took almost 6 hours to come to our cabin. -Before we left home, Princess agent told us unlimited email was $139.99 and we had to buy this service on board. When on board, we were charged $169.99 - $30 extra. Ship’s internet manager “Dan” refunded this overcharge after we complained. -Took three visits to Customer Service desk to get our computers set up with ship's WiFi. Repeated efforts and no phone answer (on hold 10 minutes then gave up) at Customer Service desk. -Internet down all day (5 May). We requested and received one day refund. -Machine in laundry that sells tokens was broken—reported 5 and 6 May. Finally fixed 7 May. -One of the main reasons we chose Princess over other cruise lines was availability of self-service laundry. With thousands of passengers and only perhaps a dozen machines, demand was high and machines were often unavailable. To further complicate problem, management decided to open laundry only from 8 am-8 pm, with limited hours. Solution – keep laundry open 24 hours/day to meet high demand. -Shore excursions offered us a tour of the Royal Palace in Rabat during Casablanca port call but we left the ship so late (tardy) that the palace was closed by the time we reached it in Rabat. At my request, shore excursion director sent me a letter of apology and a 50 % refund. -Ship's entertainment was painfully loud, causing me and many others to walk out at what could have been enjoyable. Read Less
Sail Date May 2019
Pre Cruise: Our vacation began in Ft. Lauderdale where we stayed in a small, newly-built, Quality Suites hotel near the airport. If you're staying overnight prior to the cruise, you won't need a rental car. The hotel will pick ... Read More
Pre Cruise: Our vacation began in Ft. Lauderdale where we stayed in a small, newly-built, Quality Suites hotel near the airport. If you're staying overnight prior to the cruise, you won't need a rental car. The hotel will pick you up at the airport and transport you to the cruise pier for free. You won't need a car rental, as you can walk to a few nearby restaurants. But if you plan to do shopping or site seeing, rent a car and enjoy everything that this city has to offer. Embarkation: We boarded the Emerald Princess on Saturday around Noon time and the call for general boarding had commenced. Although we have Elite status, we were ushered into a long line which took about an hour for us to get on board. So we missed having lunch in the MDR which closes at 1pm. We didn't mind this so much because we had five days at sea before reaching our first port. We were not in a hurry. We chose this voyage because we wanted to experience ports that we had not previously visited. In Barcelona, all passengers were required to exit the ship for customs clearance. No luggage checks, just passport clearance. Passengers on a tour/excursion were required to take their passports with them for re-entry at the terminal. Those individuals who remained on board took their passport to the control officer. Quick & easy. Of course, some passengers didn't understand that the term "all passengers" applied to them, so the crew had to locate those individuals and usher them off the ship before the rest of us could return. We waited about 2 hours in the terminal before we noticed that everyone was already returning to the ship. I recommend that you take a tour of the city to avoid the wait time and enjoy a walking tour of Barcelona. The bus & metro service are super easy, the taxi service is reasonable, and the city is very pedestrian friendly. Las Ramblas is an area that should not be missed. The Ship: The Emerald Princess emerged from dry dock just prior to our cruise. So much of the public areas were updated and polished. The most noticeable upgrade is the Market Fresh dining area. Other areas of the ship received fresh carpet and some areas were got a fresh coat of paint. We were pleased that the zumba classes were moved from the piazza area. Sports events, competitions, and musical celebrations can get pretty loud. We could clearly hear the dance music in the elevator on the Lido Deck (deck 15). We found several empty bar areas to use as a hideaway for reading, puzzles and light conversation. The destination lectures were fabulous. The expert advice offered during these sessions were invaluable. She had a wealth of knowledge, a great personality, and a direct focus on the important issues. Entertainment: I don't enjoy the musicals and stand up entertainment shows provided on cruise ships. I live in a city where entertainment is the main industry.So I don't attend these shows while cruising. Some people in the audience clearly love them. So I consider myself an anomoly. The ring toss, bag toss, and poolside events appear to be very popular with the majority of cruisers. Since I don't enjoy watching or participating in those activities, I don't criticize them. The ratings scale does not provide N/A options. Dining: The Horizon Court is now called World Market Fresh which features a clean and spacious design with new tables and chairs. The food is appealing, artfully displayed, and makes self service much easier. The section at the rear of the ship featured made-to-order omelets at breakfast and ramen noodle stir fry at noon. The serving lines could be long on those days. At dinner time, those areas at the rear were converted to casually elegant restaurants called Planks and Steamers Seafood which alternated from one night to the next. I don't know the schedule because we dined only once in each venue. They weren't busy so the hostess would seat you without reservations. There was a lot of food included for the $12 upcharge and the food was plentiful and flavorful. It was also nice and quiet. Other dining options that are free, besides World Market Fresh, include International Cafe, and the open deck spots featuring pizza and a hot dog/hamburger grill. The Crown Grill and Share are specialty restaurants, in elegant surroundings, which charge $39 and $29 respectively. There are three main dining rooms (MDR) on this ship. Two feature traditional dining and one features anytime dining. The Anytime Dining option has improved significantly. If you arrive anytime after 7:30pm, you'll be seated expeditiously. If you prefer to eat earlier, I recommend the traditional dining. It might have been a fluke, but it seemed to me that the MDR is as noisy as Market Fresh with clattering of dishes, loud conversations and very little sound absorption. Excursions: In Funchal, Portugal we thoroughly enjoyed the TukTuk Taxi tour. We made reservations prior to departure at http://www.tukxi.pt/, and the driver, Caroline, picked us up right outside the terminal at the pier, right on time. She took us on a 2.5 hour ride through the winding streets of the city where there were very few cars, lots of locals, and some terrific photo ops. We visited the major tourist attractions and she even stopped to pick some fruit and fragrant plants along the way. The cost for 2.5 hours was 52.00 USD (47.00 Euro) and we were extremely satisfied. In Morocco, we selected a Princess excursion that included a visit to the capital city of Rabat because our research indicated that there was not very much to see and do in Casablanca. In both cities, the traffic jams, road construction, and pedestrians made it extremely difficult to move around. Our guide had a very strong accent and the radio communicators were fuzzy and annoying. In Casablanca, we stopped at a mosque and a government building to view non-descript mosaic tiles. There was really nothing else to see. On our way to Rabat,the guide told us that we would enjoy a bathroom break "very soon" which turned out to be after noon. He told us that the acceptable bathrooms along the road were closed for construction. In Rabat, we visited a major mosque with acceptable toilets and we were able to see only the outside of the Royal Palace because, unfortunately, the royal family was in residence. We had lunch, with lots of food, in an upscale restaurant without air conditioning before returning to ship. The rush hour traffic of Casablanca was the most memorable portion of the tour. I don't mean to sound snobby in my assessment of Morocco and I hope to visit again in a couple of years as it will likely be more prepared for western tourism. Read Less
Sail Date May 2019
We chose this cruise as it ended up in Barcelona, after visiting the Azores, Madeira, Morocco, Seville, and Malaga. We had cruised on the Emerald a year earlier and were happy to see improvements (it had recently come from drydock). ... Read More
We chose this cruise as it ended up in Barcelona, after visiting the Azores, Madeira, Morocco, Seville, and Malaga. We had cruised on the Emerald a year earlier and were happy to see improvements (it had recently come from drydock). The upgrades in carpet, wall, flat screen TVs, and the buffet and bars on top were good. We were disappointed they had not yet fully implemented the new internet or on-demand TV. The internet was still terrible. I understand they expect to have those upgrades done by August. We had a mini-suite, as we had before. It was the same as before except for the TV upgrade. It was fine. However, the sofa was old, worn, stained and uncomfortable. Time for a replacement! I have loved Princess beds but this one felt too soft. (and I like soft beds)--time for a mattress replacement, I think. We felt food was a bit better than a year earlier. The pizza, source of endless debate was quite a bit better than the year before. Husband's theory is new, hotter pizza oven. It's still not top gourmet quality but was much better than last voyage. We still love the International Cafe. As always, nice tasty snacks and treats. They were even keeping the almond croissants warm in the oven (so much better that way). There is still too much blatant up selling for my taste, although it is reduced from in the past. The cruise tours were excellent. We often stick with Princess because they seem to have great itineraries and this was no exception. I forget her name but there were excellent destination lectures from a British woman, which were broadcast on TV. They were very well-done. Our cabin steward was one of the best we have ever had and the dining room staff were great. Read Less
Sail Date May 2019
This was a short 3 day cruise from LA to Vancouver. It is spring break so there were lots of young people and kids onboard, many celebrating special events like birthdays. We dined in both the Crown Grill and Share and the food was ... Read More
This was a short 3 day cruise from LA to Vancouver. It is spring break so there were lots of young people and kids onboard, many celebrating special events like birthdays. We dined in both the Crown Grill and Share and the food was great. Service in the main dining room and the food seemed the usual Princes approach. There was concern expressed by someone that since the ship is heading to dry dock in Victoria that there would be less staff and poor food supply but that was certainly not the case. The staff told us that during the 3 weeks in dry dock, their jobs continue, as they must serve the 1000 construction workers who take up residence on the ship and work 24 hrs a day to complete the dry dock tasks. The only difference is that their days are shorter. On another note, Princess has made a decision to remove all the barrel chairs from the balcony and ocean view staterooms. I find this to be a ridiculaous move as do many others. I had disussed my concern with corporate relations and was told that if I ask for chai, I will get it. Many people on Cruise Critic had indicated that they had asked their stateroom steward and had been told that a chair was not available any longer. I did not ask the steward. I went to the Passenger Service desk soon after we boarded and asked for a chair. I happily got one within 1/2 hour of asking. I do have a bit of a caveat, though.This ship is heading to dry dock and maybe the few chairs that they may have available on board right now might disappear once in dry dock. Read Less
Sail Date March 2019
We chose a 16 day cruise to Hawaii to celebrate my wifes 50th birthday. The ship ( Emerald) is 12 years old but it was fine for our needs. Food: The buffet had choices and always found something to eat. The 24/7 cafe is very ... Read More
We chose a 16 day cruise to Hawaii to celebrate my wifes 50th birthday. The ship ( Emerald) is 12 years old but it was fine for our needs. Food: The buffet had choices and always found something to eat. The 24/7 cafe is very good as was the burgers and fries by the pool. We had a great time relaxing on the sea days to / from Hawaii. Great Pizza by the pool. Movies under the stars was great and food in general was good. Always a choice of options and waiters were always happy to assist and or change dishes as needed. Wine options are not great if you like sweet wine. 5 pools to swim in and always free space and not crowded. Gym is very good and plenty of space on the decks. The sanctuary is great if you need privacy. Dining room was very good but not excellent. Shows were ok but not fantastic. Crowd was too old to go to a disco but were always happy to go line dancing etc. All staff were friendly. Room attendant was efficient and serviced our needed. Ports in Hawaii were all good. We both had a great time and would go on Princess again. Read Less
Sail Date March 2019
An overnight at the San Pedro Double Tree made embarkation a breeze. We were onboard less than an hour after leaving on the hotel shuttle. The ship was beautiful and far exceeded my expectations as I was aware she was headed to dry ... Read More
An overnight at the San Pedro Double Tree made embarkation a breeze. We were onboard less than an hour after leaving on the hotel shuttle. The ship was beautiful and far exceeded my expectations as I was aware she was headed to dry dock after our cruise. Nothing in the public areas looked tired as I’ve seen on other lines that were headed to refurbishment. The food was hit or miss. Our first Dinner at Share was terrrific and encouraged us to book a second. If the food on the second night had been the first we would have not gone again. Polling of various dining companions netted about a 50/50 split on favoribility. Salty Dog was the same. We had ATD and never had much of a wait though we were happy to share. I did see people waiting who were only interested in a private table. Main Dining room food was pretty good with some real misses. Twice I ordered scallops that were seriously gritty. Food seeemed to start strong and trail off to the seemingly typical odd final night. This trip offered Sweatbreads and two mussel dishes on the last night. If you don’t eat either, makes for limited choices. The chef’s table was the best we’ve had on Princess. The experience blew us away - the creativity and the wow factor were both present and delivered an amazing meal. The shore excursions were pleasant. I didn’t find anything that knocked my socks off. During dinner after Hilo I discovered there were tours that would have been a better fit but the passengers describing them were very clear that the descriptions had not come close to matching the tour tour experience. One gentleman even went to tour services to ask they change the description to match so he would know what to expect! The casino was very friendly and paid well early in the trip. We saw several large slot payouts and talked to other big winners. We were able to play on the same cash we started with and casino money most of the trip. The last 3 days the slots tightened noticeably and the staff became appetjetic - it was nearly impossible to get a drink. The did seem to be an issue with crew hygiene as the voyage Dre to a close. There was one guy (I’ll withhold his name) that had body odor so bad it literally made you gag and it left a trail behind him. Needless to say we started limiting activities in that particular lounge. The teen program was very uneven and much was tolerated that surprised me. My child came home talking about kids vaping, swearing, openly discussing sexuality, etc. I get they are teens but somehow I was expecting a bit of positive direction to activities. There was even a physical assault (acknowledged by staff) that did not result in removal from the program for the aggressor. I do think that the environment should at least be safe. Based on this cruise we are looking forward to our next, but still will not hesitate to book on anothe line if we get the right deal. Princess has still not captured my complete loyalty. Read Less
Sail Date March 2019
Booking our r/t Los Angeles - Hawaii cruise was fairly spontaneous, through a deal we found through Expedia. This was our ninth cruise, and we tend toward Celebrity. Our experience on the Emerald Princess was largely quite good. In ... Read More
Booking our r/t Los Angeles - Hawaii cruise was fairly spontaneous, through a deal we found through Expedia. This was our ninth cruise, and we tend toward Celebrity. Our experience on the Emerald Princess was largely quite good. In reading everyone's reviews, it's interesting how different people's impressions can be. As far as we could tell, the ship is in very good condition. All the common areas seem especially well kept. I will discuss our cabin below. I can only compare our Princess experience to other lines we've been on, especially Celebrity, so we were curious about the food. We were happy to have found the food served in the dining rooms to be very good to excellent. We didn't feel the need to pay for the upcharge dining as the included dining rooms were perfectly fine, with good variety. Buffet food was like typical buffet food. It largely wasn't bad, but not particularly memorable. I didn't care for the ship's layout, something you can't really do anything about. We missed having a walking track that circles the top deck. There is a little tiny one toward the back of the ship but 16 times around it equals one mile (boring). You also cannot circumnavigate the interior as you can on other ships; it's more of a linear layout. We're used to strolling around after dinner, up one side and back the other (especially on formal nights) and on this ship it's more fore-and-aft, repeated. Entertainment venues get waaay too crowded, quickly, especially when there is something going on in one of the lounges. And finding seats in the buffet area can be a frustrating challenge. Read Less
Sail Date February 2019
We booked a suite on the Emerald Princess on the 14th floor midship. Our room steward, Sumeth, was very attentive to our needs and made sure our room was in order every day. We had great bar service, except in the pool area, where the ... Read More
We booked a suite on the Emerald Princess on the 14th floor midship. Our room steward, Sumeth, was very attentive to our needs and made sure our room was in order every day. We had great bar service, except in the pool area, where the service was horrible. We attended only two shows in the theater as we found the seats terribly uncomfortable and the shows were not of interest to us. The ship lacked entertainment, but we enjoyed the events we did attend. The cruise staff was wonderful and very friendly - they were upbeat and always had smiles on their faces. We especially liked our waiters at breakfast in the Crown Grill and our waiter and junior waiter in the Club Class Dining Room at dinner time. Since we pay more money for a suite, we would have liked to have had more perks like on NCL where we have a concierge and a butler as well as our cabin steward and better embarkation and disembarkation. Even though we enjoyed this cruise very much, we will probably sail with NCL next time. Read Less
Sail Date February 2019
My big problem is the spa wants tht guest to buy a lot of produ7cts that I will never use. And I was charged for vitamins and tea that I did not get and do not need. The lady was great that did the relexology but I do not use any of the ... Read More
My big problem is the spa wants tht guest to buy a lot of produ7cts that I will never use. And I was charged for vitamins and tea that I did not get and do not need. The lady was great that did the relexology but I do not use any of the products. The Emerald was great but I would have perefered to cruise out of San Francisco noi San Pedro. The first few days at see was very bouncy but coming back the sea was very calm. I really liked the enteraiment in the princess theather and the explorers lounge. The internet was very slow and hard to use. I liked the balcony room to look at the sea and horizon every day. The food was very good in the Michaelangelo room. Horizon court is always good for breakfast and lunch. The staf at both places was ver4y helpful. Read Less
Sail Date February 2019
We flew from the east coast, spent two days at the Hyatt Regency in Long Beach (booked on our own so we can go early to the ship) and then took a one week cruise down the coast of Mexico, stayed in our Penthouse Suite and then took the 15 ... Read More
We flew from the east coast, spent two days at the Hyatt Regency in Long Beach (booked on our own so we can go early to the ship) and then took a one week cruise down the coast of Mexico, stayed in our Penthouse Suite and then took the 15 day cruise to Hawaii. We had never been to Long Beach and wanted a change from the familiar Caribbean cruises we take to escape our winter blues. We were able to catch up with old friends who had relocated to California, eat some great meals and go to the Laugh Factory across the street from the Hotel. The Hotel is a 20 minute taxi ride from the San Pedro pier and in a very good location. We have stayed in Penthouse Suites several times and this room, although a little shabby (the Emerald is going into dry dock for some major changes in April), has a brand new comfortable bed, two TVs, a walk in shower (plus tub). The sofa bed's cushions kept coming out and we had a minor flood that was quickly repaired. A narrow balcony held two jammed together lounges and a small table with chairs. We never used it as we sprung for the Sanctuary for the whole trip and were often the only couple up there. We raced to sign up (a stupid move - the weather was cold and windy for most of the cruise) as having a suite does not give you first dibs. Oscar and his staff treated us like royalty, bringing us tea and hot chocolate. On the Mexico cruise there were some young families, replaced by Baby Boomers for Florida. The whale watching tour in Cabo was cancelled at the last minute due to weather and the other tours in Mexico were terrible. Just skip them. We were very disappointed in the excursion desk. Usually Princess is top notch in loading the buses, this time the Wheelhouse bar was used and was a zoo. However on Maui a bus broke down on the other side of the island and the ship waited over two hours for the excursion to return, so that is a reason to book through the ship if you plan on going far. The change over for the Hawaiian cruise (leaving all your stuff in your room is a great perk) on returning to LA was wacky: We were sent off the ship around 11:00 am, directed to go out of the terminal and come in the other door with no guidance. About 100 of us were briefly dazed and confused, but we made it back on and went to lunch. For the first cruise the cruise director was Kaylee. (She was very enthusiastic and excellent at the marriage game) but upon our return to Long Beach she disappeared and was replaced by Duke. Wow what a hoot. The cruise staff, Mark A. and Mark C., Kimberly and two other replaceable young women, threw themselves into the games with abandon. The games, and especially the very seriously attended trivia, were always standing room only. Forget the production shows. They are old repeats (only the 1920's tap dancing show is good) . The two comedians were excellent. Keith Bender did a late night adult show that was fabulous. People kept bringing in chairs, sat on the floor and stood. We had breakfast every morning at the Crown Grill. George has whipped his staff into a frenzy of excellent "immediately" service. At night the food was pretty good (lamb chops, onion soup, grill salad terrific) but the quality of the meat has gone down since Carnival took over. The steak on the main dining menu was not edible on more than one occasion (DO NOT ORDER steak Diane). Do not go to Share upstairs. It is awful; six lousy courses. I hear they are bringing back the Italian restaurant on the two new ships. The pizza and ice cream on deck is good. The hot dog is very good, the hamburger OK, lack of quality meat problem again. Bingo fun and Princess (unlike Celebrity) gives away mega bucks on the final cover-all. Over $4,000 on last day of the cruise. The smoking in the casino is awful. Gamblers get very few perks. Very little off a cabin price, maybe a cheap bottle of wine and religiously those chocolate covered strawberries (yuck). NCL and Celebrity do better by gamblers. Nice variety of slots though. Our stateroom attendant Jim was the best we have had in 50 cruises. Always a smile, efficient and caring. The ship was about a third Canadians. I have to say that they are the nicest people. Everyone was friendly and kind. We made some friends to play Trivia with and had a great time. I really loved every minute of the cruise. My husband said it was too long. You have to like sea days (we each read 5 books). We would do it again without Mexico. Hawaii is beautiful. Went to Polynesian Cultural Center in Maui ( fun day). Hilo is sad would prefer Kona port. Honolulu is amazing, Kaui is gorgeous. Went to Canyon and fern grotto. Enjoyed. Read Less
Sail Date February 2019
the Princess Cruise line offers a good value for the price. We like cruising in the fact we have taken over 10 cruises. The up side to the princess line that they offer cruise from the LA port which we can drive to no flying. Princess ... Read More
the Princess Cruise line offers a good value for the price. We like cruising in the fact we have taken over 10 cruises. The up side to the princess line that they offer cruise from the LA port which we can drive to no flying. Princess cabins are nice well laid out and the balcony is nice and big.. the staff was very friendly and accommodating. A big factor is that staff is not constantly hawking some service it is much more sedate and relaxing than other lines. They offer entertainment in small venues that is intimate. Embarkation and debarkcation went very smoothly. The down side is the Emerald Princess is in need of refurbishement . Paint, carpet and refinishing of wood surfaces. They also need to install multi selection soft drink machine with multiple choices of drinks. It would increase their profit by allowing the customer to refresh His own drink in a supplied cup. That would free up bartender to serve other passengers. Lastly The bed linens should include a selection of pillows . The pillow supplied are jusTOO soft. You sink into them and perspire a lot. Overall for the senior set this Cruise checks most of the boxes. I would recommend for most seniors. Read Less
Sail Date February 2019
To get away from winter. My wish was to have warm weather, freedom from cooking, and other household chores. To have time and areas to relax and read and enjoy the ports and sea days. The weather made that difficult as the ship was usually ... Read More
To get away from winter. My wish was to have warm weather, freedom from cooking, and other household chores. To have time and areas to relax and read and enjoy the ports and sea days. The weather made that difficult as the ship was usually rocking somewhat..walking was similar to being unbalanced. In ports the excursion in Mazatlan was mediocre and in Cabo changed from original dure to weather with no added or changed activites by operator. It was cold and windy, and made no use of the pools and little of the balcony. However, meeting different people made up for much of the above and sittng at different tables each night in dining room was exactly what I wanted..the people, meals and service. I also was totally happy to be able to sing in the Princess Choir the Saturday before disembarktion.The recreation staff was suberb, always happy and smiling. Our cabin steward was excellent and I felt the wait staff ot be helpful and friendly. I have another cruise coming up on Princess and look forward to bigger and better..and hopefully much nicer weather. Read Less
Sail Date February 2019
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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