Sail Date: February 2004
WE ENJOYED MOST OF OUR CRUISE BUT FOUND THE POOL AREA A LITTLE ANNOYING DURING THE DAY. THE PEOPLE WERE SAVING CHAIRS AT 6 O'CLOCK IN THE MORNING. THE MAJORITY OF THE CRUISE WAS GEARED FOR OLDER PEOPLE WHICH I THINK YOUR TRAVEL AGENT ... Read More
WE ENJOYED MOST OF OUR CRUISE BUT FOUND THE POOL AREA A LITTLE ANNOYING DURING THE DAY. THE PEOPLE WERE SAVING CHAIRS AT 6 O'CLOCK IN THE MORNING. THE MAJORITY OF THE CRUISE WAS GEARED FOR OLDER PEOPLE WHICH I THINK YOUR TRAVEL AGENT SHOULD KNOW MORE ABOUT THIS WHEN YOU BOOK. I THOUGHT THE NORMANDIE RESTAURANT WAS CHARMING AND THE FOOD WAS EXCELLENT. I TRULY LOVED ALL OUR PORTS OF CALL EXCEPT GRAND CAYMAN, WE DECIDED TO DO SOME SHOPPING AND TOOK A TENDER OVER TO THE AREA. UNLESS YOU'RE SHOPPING FOR JEWELRY IT'S JUST OK. I WISHED THAT WE WOULD HAVE BOOKED AN EXCURSION INSTEAD. OUR WAITERS, MARIO & SOO WERE DELIGHTFUL AND THE SERVICE WAS EXCELLENT. THE SAME FOR OUR CABIN STEWARD, JUAN, HE COULDN'T DO ENOUGH FOR US. THE CELEBRITY SINGERS AND DANCERS WERE WONDERFUL. WE FELT THE SHOWS WERE GREAT AND ENJOYED THEM IMMENSELY. THE REVELATIONS LOUNGE WAS FUN AND THE VOLTZ BAND WAS TERRIFIC. I HAD A BALL ON ISLAND NIGHT, DANCED A LOT. MY HUSBAND ENTERED THE KARAOKE CONTEST IN THE RENDEZVOUS LOUNGE AND DID WELL. HE FELT THAT THE SOME OF THE STAFF DIDN'T RUN THINGS CORRECTLY, THEY DIDN'T SEEM TO KNOW HOW TO GET PEOPLE INVOLVED OR MAKE THINGS FUN LIKE ON OTHER SHIPS WE WERE ON EXCEPT WHEN THE CRUISE DIRECTOR WAS RUNNING IT THEN IT SEEMED TO GO BETTER. WE WERE WITH EIGHT OTHER PEOPLE SO WE ALL HAD DIFFERENT OPINIONS. WE THOUGHT THE WATERFALL GRILL WAS GOOD AND HAD BREAKFAST AND LUNCH THERE MOST EVERYDAY. WE JUST WISHED THAT WE WOULD HAVE BEEN ON A CRUISE WITH MORE LIVELIER PEOPLE, NOTHING AGAINST OLDER PEOPLE BUT EVERYWHERE WE WENT PEOPLE WERE SLEEPING BY THE POOL THE COULD CARE LESS ABOUT THE WONDERFUL BAND THEY HAD PLAYING AND THEIR CHAIRS WERE ALL OVER THE DANCE AREA SO IT DIDN'T SEEM AS MUCH FUN AROUND THE POOL AREA AS OTHER CRUISES WE TOOK. ESPECIALLY WHEN YOU'RE AT SEA THE POOL AREA SHOULD BE EXTRA SPECIAL IN OUR OPINIONS AFTERALL YOUR ON VACATION.  THE SHIP WAS PRETTY NICE BASICALLY AND THE STAFF VERY CARING AND HOSPITABLE. Read Less
Sail Date: April 2004
Our first cruise: Celebrity Summit. I had contacted Celebrity with concerns and as of Oct '04 (five months later) have not heard back from them. Poor customer service! First, we paid for the Concierge Class, not just for the ... Read More
Our first cruise: Celebrity Summit. I had contacted Celebrity with concerns and as of Oct '04 (five months later) have not heard back from them. Poor customer service! First, we paid for the Concierge Class, not just for the balcony, but for the service. It was our stateroom attendant's first cruise and he was clueless. I spent my own vacation time trying to educate him that champagne should not be left on the small table for three days after being opened. He would not remove it. As far as room service goes, I had looked forward to picking up the phone and getting shrimp cocktails in the afternoon. Three out of four times I called, I was told that shrimp was being offered at dinner and that it would not be available for us in the afternoon? Then why print it on the menu? Canapes that were left in the rooms were room temperature, not a good thing for caviar and cream cheese. Who knows how long they had been warm? There were dark stains on the room carpet. We had to repeatedly ask for our promised assortment of pillows to choose from. Flowers in a vase were wilted when we came on board and were probably not changed for the next occupants when they arrived. Our toilet seat had peeling paint and was not repaired or replaced. I would never recommend the highly touted Concierge Class to anyone. Get a room with a balcony on the deck below,it would be a much better value. We had dinner in the Normandie, the highlight of the cruise ship. Simon was the cruise director and lived up to his reputation of being entertaining. Belize: took a wonderful bus tour to Xunantunich Mayan ruins, arranged by the cruise line. The tour guide was a former school teacher and kept the wanderers in line and was very informative. It was a long ride, several hours there, lunch at a local motel restaurant, and the long ride back. The local Belizians do not have indoor plumbing, and I was astonished to find clean, flushing toilets at the entrance to the ruins. The long climb uphill is steep, temp hot and the humidity high; need to be healthy to do this trip. There were local citizens, positioned in small covered stalls near the river raft after we came down from the ruins, selling hand made goods that were the best quality we saw in Belize. They were clean and sweet: glad to do business with them. We purchased hand carved small replicas of the exposed Xunantunich ruins, dated and signed on the back by the artist. Roatan, Honduras: We did not take an organized tour here. Rather, we disembarked and walked on a muddy road to the cameo shop proclaimed to be wonderful by the cruise "shopping director." First, we were flanked by two children who were not in school at that time, and knew we were being eyed by adults, gave us a very uneasy feeling. We walked in the middle of the road, walked very fast, protected our pockets, tipped the children when we arrived at the cameo shop, and were relieved to be there without our throats being slit. We have traveled the world and not felt this unsafe anywhere else. The cameo shop was not even interested in talking to and doing business with the few of us who had checked them out. We met up with some strangers who also felt threatened, and collectively hailed a cab to take us back to the tenders. We had the cab driver take us down through the main street of Roatan where we witnessed a drunken man beating a large, bloody pig in front of a house, a dog strangled with thin wire and left to die on the sidewalk, and the stench of raw sewage. It was a horrible experience. Some of our dinner companions had prearranged tours for the opposite side of the island and had a good day. We would certainly say this: ignore what the cruise "shopping director" tells you is a good place to check out, and do not go anywhere in Roatan unless you are with a tour guide of good repute. As for Celebrity, we went to the Concierge Desk and reported our experience. So did a handful of other cruisers when we were at the desk. Sill have never heard one word about it back from Celebrity. We actually felt that the shopping recommendation put us in mortal danger. Aqua Spa: Okay, but I can get a better massage at the local gym. The Aqua Spa Cafe was excellent, perhaps the best every-day dining spot on the ship. Beautifully presented fresh fruit and salmon, salmon, and more salmon. Public areas were clean, expect for the last two days when the crew seemed excited about leaving the ship for their time off. Towards the end things got smudgy. As far as the ship's shops are concerned: the jewelry shop manager was overheard complaining he was not being paid in a timely manner by management... the merchandise in all the shops seemed fingered and not fresh. Was not refreshed or rotated. Would I do another cruise with Celebrity? No. Would I do another cruise with a different cruise line? Yes. This probably seems harsh, but we have stayed at five star hotels, and the Summit's Concierge Class seemed more like a worn Ramada Inn. And where is the Customer Service piece of this cruise line? Read Less
Sail Date: November 2004
This was our 6th cruise - our first with Celebrity. Our others have been Festival Mistral, Royal Caribbean Voyager and Explorer, Norwegian Star and Costa Atlantica. Our experience didn't start off too well, when we discovered ... Read More
This was our 6th cruise - our first with Celebrity. Our others have been Festival Mistral, Royal Caribbean Voyager and Explorer, Norwegian Star and Costa Atlantica. Our experience didn't start off too well, when we discovered Celebrity had booked my wife and myself onto our American Airlines, Heathrow-Miami flight, in a group of 6 (with 4 others). This meant we were allocated seats in the middle block of 5 and would have had restrictions had we not found the Celebrity agent to complain. I am 6'4" tall so really needed an aisle seat. We arrived at Miami to find the baggage reclaim belt had broken, which changed our very quick 10 minute immigration passage into an inconvenient 1hr+ wait. This was obviously not the fault of Celebrity, but did cause frustration. The transfer bus took us to our hotel - the Sheraton at Ft Lauderdale airport (unfortunately, not the ones at the beach which would have been much better). The reception staff gave us a copied sheet with details of our ship transfer for the following morning. Although the sheet was headed Royal Caribbean and not Celebrity, we were assured it was the correct sheet. It stated to meet at 11am for the transfer bus. We left our bags in our room and took a taxi which dropped us at Los Olas, an area we enjoyed for the evening. If you are staying pre/post cruise in Ft. Laud, we can recommend walking the length of Los Olas Boulevard. On embarkation morning, we went to the lobby area at the appointed time of 11am and sat with the other cruise guest (around 150 others). What we didn't know - and what nobody told us - was that we should have registered with the Celebrity staff on duty, in order to be allocated a bus (there were 6 buses). We also didn't need to be at the meeting point until 12 noon. As none of this had been explained, we were allocated the last bus. We then had to wait nearly 3 hours for our bus to arrive. This time could have been better spent exploring the Ft Lauderdale area for the morning rather than having to sit in the hotel lobby. We were very disappointed with the handling of the transfers. Once we arrived at the ship, things went very smoothly - we were onboard in around 20 minutes. This would have been even quicker had people completed the various forms before arriving at the desk!, but we could hardly complain at 20 minutes as we have waited over an hour with some previous cruises. We then boarded the ship and a staff member "escorted" us to our cabin - except that he couldn't read our stateroom number and didn't know the way. When we got to our cabin (8094) we were pleasantly surprised that it was larger than the normal balcony cabins we've experienced before. However, there was a connecting door to the adjoining cabin, which had coloured tape around all of the gaps (apparently to cut down on the noise of the TVs between the two cabins). The toilet seat was also very badly worn. These were not going to ruin our cruise experience but were not expected in a ship of this class. We enjoyed the ship for the afternoon and then got ready for dinner (late sitting at 8:30pm). We had requested to be seated at a large table of 10, but were allocated a table for 2 (420). This table was situated next to the serving area and was in the main run of the waiters. We spent most of the evening expecting a plate to come crashing down on our heads from the busy waiting staff running past - this table was in a very noisy area. We decided to speak with the maitre to enquire about being moved. The food was of very good quality, excellently presented - although limited in choice, with not that much variety thrum the cruise. We had pre-booked our excursions before we left the UK. Unfortunately, of the six tours we booked, two were cancelled and one (St Kitts Railway) ended prematurely due to a breakdown. We had read of a previous problem with the St Kitts Scenic Railway (aka The Sugar Train), but had booked already so continued with the tour. Unfortunately, we soon discovered why the train is called the Sugar Train - if it rains and you have to sit in the downstairs carriage, all you will see is sugar cane! The train was painfully slow as it had trouble gripping the tracks, until it finally broke down with engine trouble. We cant complain too much as we had got three-quarters of the way and were immediately informed that a full refund was being given. Alas, the guests waiting for the 12:30 tour had already boarded buses and were sat at the station before being informed their tour was cancelled - this was a wasted day for them. Our other cancelled tours were Grenada Flight-seeing (mechanical trouble) and Ft Lauderdale Highlights (poor sales). We questioned why the Ft Lauderdale tour had been cancelled (due to poor sales) with 4 days of the cruise still to go - we spoke to many people who were yet to think about final day excursions and would possibly have booked. We can't accept that tours needed to be finalized so quickly. As we had done the Everglades Tour (which was the only other option) several times previously, we didn't want to do it again. We asked the Concierge desk to try to source any alternatives for us. They suggested that as we had a hotel transfer and day room booked at the Miami Hilton, they would forward our bags so that we could enjoy our day in Ft. Lauderdale without the hassle of carrying bags. This was a good idea, so we spent some time in the internet cafe locating things to do in Ft Lauderdale - this cost $15 in internet fees. Unfortunately, when we approached Guest Services on our final day, they informed us that we had to physically go with our bags to the hotel - this totally ruined our plans again! Regarding the cruise in general :- We found that despite 20% of the guests being British, it was still very much a US-focussed cruise (quizzes etc on US TV shows and personalities etc). The age range was definitely much higher than previous cruises we've enjoyed. I would say the average being 55+. The entertainment was generally good - the production shows were excellent and SoulD Out were fantastic. Some of the others were definitely aimed at the target audience of oldies. The food was good in the main restaurant, although a little limited in choice over the cruise. The buffets were much better although something should be done to extend the lunchtime from 2:30pm to 3:00pm or so. Bars were OK, but the staff were a little slow to spot customers at times and the ship ran out of draft beers on the last day. In-cabin air conditioning - this was very noisy. Our final complaint of the ship was the smell. At several times during the cruise the front part of the ship (especially around Revelations and the Theatre) smelled of what can only be described as sewage. Would we cruise with Celebrity again - No. Read Less
Sail Date: December 2004
Well, it was an interesting cruise. Some background: * We were brave and travelled with our 9 month old son. * Our son caught a cold on the way down. We all ended up sick on the cruise. * We were with my in-laws. In light of all of that, ... Read More
Well, it was an interesting cruise. Some background: * We were brave and travelled with our 9 month old son. * Our son caught a cold on the way down. We all ended up sick on the cruise. * We were with my in-laws. In light of all of that, we had a good time. To borrow from Clint Eastwood, I'll talk about the Good, the Bad and the Ugly. The Good: * We got the Family Suite, which was very nice from a space standpoint. * Our cabin attendants were great and very efficient. They worked around our son's nap schedule very nicely. * The ship was very pretty. The gym never crowded (however, judging by the condition of most of the passengers, it's easy to why). * Our son had a wonderful time. He was the only one under 1 year old, so he was adopted by all of the grandparents and female crew members. * The service staff went WAY out of their way to try to accommodate his meal requirements. They were very patient with the mess he made (we tried to minimize it but it still looked like an explosion in the grocery store). * The Panama Canal tour where you sail through the locks is well worth the $150 per person. You got to see the rain forest and really appreciate how much you have by seeing the poverty of the interior. * Aruba is always nice. We really liked Curacao as well. Cozumel was OK but not great. * They offer casual dining on the 10th deck. We ended up doing that because it was the easiest way we could get dinner with our son. The staff was great but the food was just OK. * We all caught colds. We had to take our son to the ship's doctor. They were all very nice and they didn't kill us on the price (we have to file for our insurance). * They offer portraits in the photo area. No sitting fee and buy only what you want. Very nice! Also, they don't bombard you with roving photographers. * Our in-laws were in the Sky Suite -- although it's not a suite. They had a butler but weren't quite sure what to do with him. The butler service includes canapes and apertiffs (sp?). They said they'll get Concierge Class next time -- the Sky Suite wasn't worth the money. The Bad: * I wish the 10th floor dining area opened a little earlier (ie, 5 or 5:30) and served a buffet. The only options you had were a la carte or sit down. None of them started before 6 p.m.. * Despite what the reservation line tells you, children under 3 are not allowed or cared for in the Fun Factory. Very disappointing to find out when we boarded. * The ventilation system processes air from the bow to stern. So, if somebody is smoking up the hall from you, you're going to smell some smoke. Ugh. * The back of the boat (which is where we were) really sways with the motion of the ocean. If you get sea sick easily, watch out. * Our room was very worn. The carpet had stains. The sink showed marks where cigarettes had burned into the marble. The air was stale (see above). We heard that the ship was going into dry dock for an overhaul in Jan 05 -- which it needs. * I thought the Promenade staff was hit or miss. One person was nice but many weren't. Don't buy T-shirts on the pool deck. If you have to return one it's a real pain. They aren't very accommodating. * Regarding kids, they were there but Celebrity is not geared toward children. Yes, they have the Fun Factory but the kids always looked bored. I suggest to anybody that they don't cruise with children under 3 years of age. Next time, we'll look at Disney or Royal Caribbean -- lines that have more for kids. The Ugly: * I was really looking forward to Costa Rica. We planned to walk around town and check everything out. Once we left the port area, we were swarmed by people wanting us to hire them for cab rides or tours. We couldn't shake them (they literally followed us) so we ended up heading back to the boat. Very disappointing. * Some of the sites (read: people) around the pool. Some modesty would have been really appreciated. There should be a weight limit for those who want to wear string bikinis/Speedos. * Unfortunately, tendering was required in Key West. With 5 foot swells, we didn't go. Many passengers reported that they waited 45 minutes just to get on the boat (coming and going). Once on, the swells made many of them sea sick. * I used to be able to get cash against my ship account on Celebrity. They now send you to the casino (where they charge you a percentage on how much you get) or to an ATM machine which charges you a flat rate. I don't think I should be charged for the privilege of giving Celebrity money. * Disembarking the ship was insane. They dump everybody off at the terminal, everybody has to scramble for their bags, and you have the scramble to get a cab (please remember that many of the passengers are older and all of this is physically demanding). Then, Ft. Lauderdale airport was just as bad with a REALLY long wait to get through the security check. Conclusion: The ship was very nice and the service was good. The food was a little bland but OK. However, I don't think we'll cruise Celebrity again. I don't think it was their fault per se -- we just need to find a cruise line that is more kid friendly. Read Less
1 Helpful Vote
Sail Date: August 2005
My wife and I joined the Celebrity Cruise 7 night cruise/4 night land Tour Southbound commencing 29th August, 2005. Unfortunately my baggage was lost for 4 days so it didn't start well. We can only say we were extremely disappointed ... Read More
My wife and I joined the Celebrity Cruise 7 night cruise/4 night land Tour Southbound commencing 29th August, 2005. Unfortunately my baggage was lost for 4 days so it didn't start well. We can only say we were extremely disappointed by Celebrity's Land Start. The day trip to Denali (THE PARK WAS FANTASTIC) was to say the least terrible. The bus was an old school bus and we were on it for 8 hours, with only 4 rest stops for about 10-15 minutes each - no air conditioning, toilets or facilities. LUNCH (AND I USE THAT WORD LOOSELY) was a disgraceful cardboard lunch box that only one person ate (and was then sick in the afternoon), we were supposed to eat on the bus as we drove. We did see a few animals. We renamed our selves "DLB" Denali Lunch Box Group. The White Water Rafting trip was cold but great as was the dog sled homestead tour. On the second day we then commenced our trip back towards Seward by Coach, again, another lunch box, but at least a better quality and we stopped by the side of the road at a war veterans memorial and just found somewhere to sit to eat. RATE THIS LAND CONTENT OF THE TRIP: 1 OUT OF 5. We would not recommend this to anyone and our Tour director (Chrystal) treated us like children throughout the trip. We then headed back off to Seward, the train trip was really enjoyable, especially after the coach. The booking in at the ship left a lot to be desired, after boarding we were just handed over to a crew lady (who could speak very little English and told to follow her to our room - no welcome or smile or anything - who then guided us to our room and then just left us. On the first day we sent my brand new suit to be pressed as it was crushed from all the travelling. Upon having it returned we discovered it had been pressed with too hot a press and was shiny and the pockets hadn't been straightened out and were showing on the pants - after 3 tries at pressing the pants they concluded that they couldn't fix them and from then on we were in a continual discussion with "Guest Relations" who really weren't that helpful and I had to keep chasing them - Bottom Line they told us to have our Travel Agent (in Australia) talk to Celebrity Cruise Head Office (in USA) about compensation. Still no resolution. Overall the food was plentiful and good quality but the service was very ordinary in most areas, except for Winston and Darwin at the aft bar who were excellent. We booked a couple of tours and one in particular we were looking forward to was the "Glacier View Kayaking" (don't bother) we were kayaking on a lake approximately 12 miles from the glacier - talk about false and misleading advertising. Another major issue was the automatic 15% gratuities added to all beverage purchases which we found extremely hard to justify when a majority of the waiters and bar persons couldn't understand our requests. The fellow passengers we met were the saving grace of the cruise as the majority all were complaining about similar issues. After travelling from Australia specifically to take Celebrity Cruises to see Alaska we were very disappointed and for the first time in our travelling lives completed a critical guest questionnaire and surprise/surprise have heard nothing back from Celebrity at this time. Would we travel Celebrity Again? Depends on the response of Celebrity as we have planned to go cruising to the Caribbean in 2006. But I really doubt that we would spend a lot of money for so little or no enjoyment with this cruise line who treated us like second class citizens. Read Less
Sail Date: December 2005
The ship is very spacious and beautiful, if you discount the roaches in the buffet. Public areas are plentiful, if you like to drink. Cabins are fairly spacious, but no drawer space. Cabin attendant was outstanding and so was dining room ... Read More
The ship is very spacious and beautiful, if you discount the roaches in the buffet. Public areas are plentiful, if you like to drink. Cabins are fairly spacious, but no drawer space. Cabin attendant was outstanding and so was dining room waiter. That's the good stuff. The bad, this was a cruise over the Christmas/Chanukah/New Year holiday and there were over 600 children on board, about 2/3 were teens who had too much energy for senior citizens and more importantly, for their parents, who either didn't care or didn't care. Food was just food, nothing outstanding. The chefs suggestions were the worst, with much of it almost sickening. Deserts were just that, and we had ice cream most nights (vanilla, since chocolate was not available, except on special occasions?) Service in the buffet was spotty. Often they left tables dirty for an hour or more, and they never came around for a coffee refill until the last two days, (prior to the gratuity time). The pasta station was weak and we had to complain about the sandwich makers, who seemed to feel that a spread of tuna or egg salad made a sandwich. Breakfast and lunch in the dining room was uninspired and listless. The production shows were good, and so was most of the talent, (ie: singers and pianist and jazz violinist). The magician and juggler were third rate. The Circus de Soule was very weak, not at all like the Las Vegas shows. We would have a hard time returning to this line, and never, never, never on a holiday cruise. Read Less
Sail Date: January 2006
Let me say first this was the only celebrity cruise we have been on and have only cruised once before with Royal Caribbean. We booked this 9 months in advance and got a very good deal. There were four of us 2 adults(early 30's) and 2 ... Read More
Let me say first this was the only celebrity cruise we have been on and have only cruised once before with Royal Caribbean. We booked this 9 months in advance and got a very good deal. There were four of us 2 adults(early 30's) and 2 boys (6,13) in an inside cabin (9159). I will try to be as unbiased as possible. Embarkation: Disaster! We stayed the night at the Best Western Sunrise ($100) that has a free shuttle to the pier. We were informed that there were problems so we could not board until 1:00pm. We got to the pier around that time but it was total mayhem. Thousands of people standing around not knowing what to do or where to go. The gangway was broken and the X-ray machine was broken so there was a huge delay with the people getting off and we could not get on. We sat in the cold and rain for over 4 hours with two children. I saw NO ONE from Celebrity to even help at all. This was very poor service on their part. Everyone has very angry. There were lines that went no where, people just wondering what to do. They dropped the ball on this one. They may not have caused the problems but they handled in the worst way. First four days at sea: The boat is GORGEOUS! It is very elegant but understated. It is a little confusing at first but in no time you figure everything out. Our cabin was inside on the skydeck (9). There is some noise from the restaurant and deck above so bring earplugs. There is also a sewage smell every once in a while but I don't know if that was around all the boat. I only smelled it on our deck. The cabin was small but fine but we were crowded with 4 people (our choice). Our cabin steward was great (Jose). I could not ask for anything better in this arena. He was efficient and quick as we rarely ever saw him. The sea was rough for the first couple of days so a lot of people were sick, myself included. The meclezine cleared it up for me. The activities on board were in one word BORING. They have a commercial you watch were it says that Bingo is the official sport of Celebrity, they mean it! There is lots of bridge playing (Bridge?)I don't even know anyone who plays. They had financial lectures (yawn), computer classes (interesting, but this is my vacation!),oceanographer series, and a "Hawaiian ambassador" (he was nice). I did the trivia, which was fun but the questions were strange and very age based. I played Bingo (because there was nothing else to do), the Newlywed game was very fun but just one night. The kids program was great for my six year old. He spent every minute there and had a blast. My teenager had a hard time finding the other teens as they did not so a lot to bring the older kids together but they eventually found each other so then there was a small pack of teens hanging out. After that we never saw him at all. The ports: Hilo: I highly recommend renting a car (Thrifty) and seeing things yourself. The ship's excursion is about $100 per person and they went to the same places we did but we spent just $35 for the car and they pick you up at the pier. We ate at a place called the coconut grill that was yummy ($50). The macadamia nut factory is on the way to Volcanoes Natl. Park so you can make a very easy trip of it. Kauai: My favorite, we should have rented a car. We went to the Fern Grotto and did the river cruise $60 for the fours of us, I really enjoyed this, it is truly beautiful. Taxis are hard to come by but there is a shuttle to and from the Coconut Grove Marketplace from the pier. Rent a car! Also if you arrange your tour from the pier or throughout the little freebee magazine. You can get a helicopter tour for half what the boat charges. Honolulu: Yuck is this LA? We rented a car ($35) and did the Arizona which was nice but not as moving as I had hoped. We got there about 9:30 and got tickets for 10:45am, not too bad. The film was great but the museum was so crowded you could hardly even look at anything. We skipped the Mighty Mo and the Bowfin (which I wish we would have done). We went to the Dole Plantation, skip it! The cost to go on the train ($30)was ridiculous and boring. We did the Paradise Cove Luau, Which was a lot like a Vegas night club act. I am glad we saw one but I don't ever need to see another. The food was so-so. We had the Entertainment book coupon which saved us $100. Kona: The only port that was tendered and we had a super short day there 8-3. Considering how long it took you get off the boat, you really only had about four hours to spend. The boys went parasailing with UFO parasail (BOGO w/entertainment book) which was great! The weather was the best in Kona at about 85F and sunny. I snorkeled right off the pier which surprisingly had a lot of fish and things. You can take a free shuttle to the better snorkeling beach as well. Kona was very nice and not too touristy like Honolulu. The last days at sea: We watched Cirque du Soliel and it was good. The shows were good as well but the movies, could they get any older? As I was desperate for activities we went to all of them. I enjoyed the library and the spa. I wish they would have had a laundry mat so we could have packed less. We lost quite a bit in the Casino but there was not a whole lot to do so we spent a lot of time there. The seas was great on the way home but not a lot of sun on the whole trip. The Normandie: We ate there and it was so worth the extra $60 The food was very good but there is not evening buffet which really limits your choices. The casual evening restaurant was lousy. The pasta bar is great but my kids only ate hamburgers by the pool side. The sushi bar was good and the pizza OK. The service of the wait staff is impecible (Kumar/Julian). I will cruise again but not with this company. This is tailored for the over sixty crowd. I didn't mind being in the minority but I would have begged for some fun things to do. Our last cruise had midnight buffets with conga lines and great bands and lots of fun. This had Bingo and bridge and lectures. The whole ship was in bed by 10:30. I was hoping for a little more rounded experience of luxury and partying. I hope I have been fair. Read Less
Sail Date: March 2006
In March of 2006 we left LA to cruise to Hawaii on the Celebrity Summit. We are seasoned cruisers and heard a lot about Celebrity. So we tried it. The cabin was like most ships and the service was good. The people friendly and did their ... Read More
In March of 2006 we left LA to cruise to Hawaii on the Celebrity Summit. We are seasoned cruisers and heard a lot about Celebrity. So we tried it. The cabin was like most ships and the service was good. The people friendly and did their jobs well. The food was not great. Dinner the selection was fair, they could not even make onion soup. Breakfast was average and more could have been offered. Lunch buffet was not great. You felt like you were eating leftovers, the selection was poor, the food tasteless, and there were fruit flies flying around. The sandwich bar couldn't make a sandwich. They had some specialty lunches, again unappealing and tasteless. We did a carnival Mexican last year at the urging of our agent and the food was by far so much better. Hard to believe. The pools you couldn't get into for the 2 weeks they were so cold. The hot tubs weren't hot, and it is hard to get 2000 people into 1 indoor pool where no one under 18 is allowed. For the most part the entertainment was good. As usual the Casino is in the middle of the floor and for those with breathing problem you had to go to dinner either by the floor above or the floor below. Smoking in all the lounges made sitting around and talking or listening to entertainment very uncomfortable. DO NOT rent a car from the ship by Hertz. They were just awful or didn't show at all and we had to use alternate rental agencies. The port calls were not planned well and because of bad weather previous to our stay, they should have made alternate plans. They knew what was going on in these ports and could change as other cruise lines do, they had plenty of warning. Then on the best island of Maui they told us if we were not on a tour we couldn't get off until 10- 10:30 and had to be back by 2. We just got off at 8 AM., but we knew they couldn't stop us, but for others is was not a good stop. They took us to ports where you could do nothing but shop, you couldn't rent a car, all excursions were cancelled and you couldn't go swimming because of polluted water. We went to the Polynesian Cultural Center where we expected to spend the day. Left at 9 AM stopped at a lookout point, at the bus drivers friend's store. Got to the center at noon had lunch and ended up with 2 1/2 hours of the center that needed at least 6. The bus driver had to stall time going. We had to leave at 3 and then stopped at a beach and the Dole factory and back at the boat at 5:30. This was an expensive trip. Go on your own and rent a car and spend the evening there which is a much better take. The buses do not have lifts and it made it difficult for people with special needs and also took a great deal of time boarding. The art auctioneer was very boring and long winded. Sitting through it was torcher. The crew did everything possible to make our stay pleasant but they were not responsible for the problems. They took us to 5 ports in 5 days, not well planned. There were a lot of complaints from other people on board. Unless you do not care to get off the ship and really see the island I would not recommend this kind of a cruise. Try to plan one that gives you an overnight in a few ports, or go to an island like Maui a few days early and then a cruise and maybe stay on an island after the cruise. They now have inter island ferries. We have future cruises planned for Australia, Alaska and the Mediterranean, I can't say that I won't go on Celebrity again, but I will investigate my choices very carefully. Happy cruising. Read Less
Sail Date: April 2006
This was our 6th cruise. We have cruised with Royal Caribbean 4 times and we decided to cruise on the Parent company line, so we booked with Celebrity. What a disappointing experience this was. We did the online check in and express and ... Read More
This was our 6th cruise. We have cruised with Royal Caribbean 4 times and we decided to cruise on the Parent company line, so we booked with Celebrity. What a disappointing experience this was. We did the online check in and express and we still waited outside in the sun for 2 hours. Our room was fine, but you can see the wear and tear on the couch, curtains, and spread. Our room steward was great, our room was always clean and everything we wanted was taken care of. Our Dinning experience was fine. Nothing special to write home about. Our wait personnel were great, there just was not the atmosphere we were accustom to on Royal. There were not special nights for dinner, no parade except on Baked Alaska night. Activities were not sufficient just a lot of lectures. The entertainment was adequate. No big entertainer as we were accustom on our other cruises. The public restroom were awful, cleanliness and adequate supplies were lacking. This was in all public areas not just main floors. The public areas show a lot of wear as well, stains on carpets and chairs. They ran out of coffee and we served instant. We had an excursion to Pearl Harbor and not enough time was given to see the museum and other outside exhibits before we were herded to our bus for a city tour. We will have to think long and hard before cruising with Celebrity again. Read Less
Sail Date: May 2006
We stayed in cabin 2052 and were pleased with this basic outside class cabin. This ship has many rooms with balconies which are nice for this type of cruise. This was our first time with Celebrity and our third time cruising SE Alaska. ... Read More
We stayed in cabin 2052 and were pleased with this basic outside class cabin. This ship has many rooms with balconies which are nice for this type of cruise. This was our first time with Celebrity and our third time cruising SE Alaska. The ship had mechanical problems with the starboard stabilizer requiring the vessel to reduce maximum speed to 17 knots. We were informed of this fact after departing San Francisco on the fourth day at Sea. We were to skip Seattle and Sitka (which were important ports to us) and given $200 credit as fair compensation. Despite the media reporting 4 or 5 unsatisfied customers aboard, that number was much larger when you consider a packed theater meeting and daily public meetings in the foyer. Company representatives were sent to us in Ketchikan and we had an opportunity to express our unhappiness. The corporate staff was unconcerned about their reputation or repeat customers. They listened, but made no offer for reasonable compensation. We missed two ports and did not get close to Hubbard Glacier. We left prematurely due to icy water and another ship that was in the bay. If they had not changed the schedule, we might have gotten in during our allotted time. They missed the pilot to cruise the Inside Passage during the day so we sat at sea until 5 pm waiting for the next one. We cruised The Passage in the evening missing many scenic views. We came into San Francisco and Vancouver early (1 AM) docking where pier lighting and noises disturbed your rest on the starboard side of the ship. We spent more days at sea and where many activities are very costly. Drinks and activities were much higher than our past cruises. The attitude of the crew was very good but I grew tired of the cruise director and his lip service. I did not trust him after the fifth day. Embarking was okay but disembarking was frustrating. They have a smooth get off the ship that is favorable for the cruise line, but a real pain after you get to the airport. You will lug your bags around along time going through immigration, security, and customs. Bottom line on this cruise is: The cruise line is in control of the schedule and you are going to be subject to their best interest and schedules. Long itineraries are open to changes and you have no control. The food and service crew was exceptionally good. They took very good care of us during dining. The ship had many lounges and places to sit. Weather was clear and snow covered the mountains. Towns were crowed when you unload 4 ships in a port. Elevators worked well to move people about the ship. Room Service was fair. We enjoyed the cruise but will consider this experience on future vacations. People that were not there have no room to attack cruisers that went through this experience. People can chose to hear the truth or disregard it...We won't do it again with Celebrity or a long sailing. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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