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Celebrity Summit

Celebrity Equinox

Celebrity Solstice

Celebrity Silhouette

Celebrity Reflection

Celebrity Eclipse

Celebrity Constellation

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Celebrity Xploration

Celebrity Ascent

A Wonderful Short Holiday Cruise - Not perfect but very Good!

Wellington

Flew into FLL and took an Uber to the Mandarin Oriental and had a perfect one-night pre-cruise stay with a fabulous meal outside at Rusty Pelican. Easy Uber ride to the port around 1230pm with no lines whatsoever. I was booked in an Aqua Sky Suite that I got a decent deal on and was very excited about the giant balcony. I filled out a pre-cruise request for some various fitness items which never made it to the room (though I never followed up). Honestly. I would have never known it was an Aqua Sky Suite, there was literally zero difference from another Sky Suite minus access to the VERY tiny windowless thermal suite that made me claustrophobic so I went in and out one time only. I don't regret the room because of the balcony but regret choosing the location, choose the other side of the ship. The sun was powerful in the morning or the ship was facing another ship in port which kept me from enjoying the balcony, the other side had it made. The bed was to die for comfortable! I miss it greatly but the shower situation, wow. You really have to be in decent shape to step into the shower, it's very high up with no grab bar and don't recommend for someone with physical limitations. Met the butler on day #1 and other than bringing me a capachino one morning I never saw him again. I was in NCL Haven a few months ago and saw the butler daily who brought snacks and constantly asked what I needed, there was none of that on this trip. No snacks, no normal butler things, it was weird and made me appreciate the butler service on NCL. The room itself was in pretty great shape but the balcony was rough. I actually brought the great room steward out there as I thought it was bird poop all over the lounge chairs but it was actually dried paint from careless painting. The floor was a mix of chipped paint and rust and a drain cap was half off. I do want to mention that the internet was the fastest I've ever had it in 20+ cruises, it was almost as fast as my home internet and I was beyond impressed! I could have easily worked from the ship if I needed to and that's been a huge struggle for me on other ships.

Day #1 lunch was at the buffet, it was just okay and so crowded. Day #1 dinner was at Tuscan Grille that was booked with a 33% off promo I found. It was good but not great, probably worth it for the 33% off though. This was the only speciality restaurant I went to on this trip.

Day #2 we were in Nassau from 7am-4pm and I booked a day pass with a massage to the new Margaritaville Resort. I did room service breakfast this morning and thought it was really good. I did write in some requests as the check boxes were minimal and it was delivered. It was an easy walk from the ship to the hotel and the hotel was really nice. I paid for a cabana and regretted this as there just wasn't enough time to enjoy the massage and the cabana, the pools while really nice were really cold so I never got in them. I would come here again but I would just book a massage. They had a nice indoor jacuzzi that I enjoyed before my massage the massage was fabulous and a great deal compared to the cruise ship, highly recommend this. I wanted to walk to get a pina colada at John Watling's (It's the best) but ran out of time. Dinner was at Luminae, the menu was just weird so I ordered off the main dining room menu and it was a good dinner. I was invited as part of the retreat group to watch sail away from the helipad and was provided with Prosecco as we sailed out to sea, it was such a special experience for me and one I will take with me for a very long time. 

Day #3 - Finally a day at sea and it was really a gorgeous day. I did room service breakfast again but couldn't enjoy the balcony because of the blaring sun so ate it in the room. I spent almost all day on the retreat deck. Bar service was pretty good though there's no dedicated bar space up there which I feel could be easily fixed. I had lunch there, a burger which was good but it only came with potato chips on the side and would have loved another option. It rained off and on a bit which didn't bother me as I was in a bathing suit and had some cover in one of the cabanas I sat in. I enjoyed the hot tub for a bit as well and went down at the end of the day and enjoyed the solarium pool very much, good jets, very warm, very relaxing. It was honestly the perfect day. The casino was also very kind to me this day. Dinner at Luminae again, and again mostly some weird food so I ordered a mix of main dining room and Luminae menu which worked out great for me.

Day #4 - Cozumel - 10am-6pm - I booked "Mexologist For the Day" during a 40% off promo and easily went to the theatre and then off the ship to catch the very short taxi to the site. I am VERY against dolphin excursions and believe that dolphins are smart and belong in the wild so when I figured out that I was being sent to the dolphin excursion place for this Mexologist class I was extremely uncomfortable. Watching people literally grab a dolphin and ride them was nauseating. The class itself was honestly really good and there was good snacks and guacamole and the company of the other passengers was great as well. If this was done somewhere else I would highly recommend it but the fact that it's going to fund this type of activity was disappointing and for that reason alone, I wouldn't do it again. Taxi's were plentiful and well organized at the port and I would do a day pass again to one of the all inclusive resorts next time I go back. 

Day #5 - Another day at sea that looked very similar to my previous day at sea. Finally though, the sun was on the other side so I got to enjoy the balcony today and had a fabulous room service breakfast out there. Had lunch on the retreat rooftop again and had the turkey wrap but it was SO small, like appetizer snack meal which was fine there's plenty more food, just seemed like it should have been more substantial for lunch. 

Day #6 - Eviction day - American Airlines changed my flight three times and it was now at 10am out of MIA which gave me a lot of anxiety. It was Thanksgiving though so knew traffic wouldn't be bad. I made it to Luminae breakfast at 630am and was off the ship (walked with my luggage) by 730am and into an Uber and was in the American Express lounge by 810am, I had nothing to worry about.

Overall, this was a great trip, I just booked the wrong cabin and should have planned my day in Cozumel myself. I would take this trip again and the fact that I know I could likely take Zoom meetings from my cabin with no issue is very attractive towards sailing her again though I do hope they address the balcony and the bathtub situation.

A good getaway!

This was my family's 15th Cruise with Celebrity and the only one we were dissatisfied with. We love Celebrity and usually can't say enough wonderful things about them. We were celebrating my husband's 60th birthday and our 25th wedding anniversary so we were disappointed when things weren't as expected.  

What stood out the most was the lack of comradery with the crew. Everyone seemed angry and didn't work together. We even witnessed several crew arguing and complaining about guests! Never have I ever seen such a poor attitude amongst the crew. I saw crew members pulling out their personal phones in the middle of the buffet and never were we asked if we wanted a drink from the bar when dining in the buffet. I went into the ladies' room by the theatre and the woman in there cleaning was complaining about the smell and how disgusting it was and didn't stop when I walked in.  Officers would walk right past you without saying hello or even a smile. The chef was busy taking photos with guests and the buffet was a mess, with several dishes empty. 

The condition of the ship was to be expected of her age but what was not acceptable was the furniture, it was in very poor condition. The chairs outside of the Buffet were not even clean enough for us to use them. Chairs in Bacio were torn and dirty. The roof top area was also in disrepair, the furniture was beat up and dirty. The stairs leading down to the pool deck were a safety hazard they were split and sagging. 

Our son was questioned at the gelateria because he asked for his free scoop of gelato for being Elite members and it wasn't printed on the card (not our mistake) so she charged him for it. We went to guest relations, and they reprinted the card but didn't remove the charge, we have never had any issues with this before the customer service was nonexistent on this ship! Even at the Rendezvous bar when I asked for the wine I like, which was included in the drink package the bartender wouldn't get it for me, instead she told me I should upgrade my package if I wanted better wine. Like I said this is not the Celebrity crew we are used to.  

There were a few crew members I would like to recognize: Alvin our room attendant, Albert our server at Tuscan, Karla from cafe al Bacio, and Luciano and his team at Effy. Luciano helped my husband and I celebrate our anniversary by popping some champagne and helping with a few purchases to mark the occasion. We ate in Tuscan twice and Sushi on five once, both were great!

This experience will not change our minds about sailing on Celebrity, we just won't be sailing on the older ships anymore. As far as the crew goes, I hope this was an isolated case because we have five more cruises already booked.

Disappointing for a Celebrity Cruise

Raiatea

This was our sixth cruise and after reading the celebrity board and reading all of the cheerleaders' reviews we were very excited to try celebrity and especially the summit. People raved about the food, service, and ship. They said it was the best of the fleet. Well, if that is their best they are in serious trouble. 

The staff was very friendly, but they must be stretched very thin. It was hard to find a waiter to order a drink in the lounges. Most times we had to go to the bar. 

The same two music acts would perform for about 30 minutes and then switch lounges. 

The food was poor quality and child-sized. An example would be one small chunk of short rib with 2 halves of asparagus and a very small dollop of mashed potatoes OR 2 fingerling potatoes sliced in half. I kid you not, child-sized.  Meatloaf, really, Meatloaf in the Blu dining room. And, the flavor was either non-existent or oddly flavored. 

The ship is in serious need of overhaul. Rust in many places, hot in some areas, and buttons missing in most elevators. 

The weird thing is the cheerleaders were on board singing the praises of all of the above on the same sailing. I couldn't figure out how these people went out of their way to tell anyone who would listen how they were loyal to Royal and how wonderful everything was. Good grief, take off the blinders people. It's a company that provides a service. They are not your family who need your blind loyalty. Yes, I know that cruislines have cut-back, but we just cruised the Enchanted Princess this year and it was wonderful in every way. 

I think we'll look to other cruise lines in the future. I'd rather not take a chance on celebrity after this experience.

Seriously Lacking

Cabin, Concierge Class- the shower floor does slope properly and never fully drains- ship was refurbished 2019 - hard to believe this has not been corrected; 

destinations great but too little time in St John NB and Halifax- remove a stop and more overnights needed or later a.m  arrival and evening departures; tendering process in Rockland Maine  inexcusable with only 3 tender boats operating - windows on tenders very dirty , received note about priority tendering upon return instead of night before,

our cabin seems fine except adjoining door which can hear noise from that cabin,  cabin stewards great, bar staff great, dining room food good, Oceanview Cafe good, comedian Corey Rodrigues funny, upgraded internet ok,  safe in cabin very small cannot fit 13 inch laptop in it, refurbishments very nice including glass shower door, upgraded vanity, better night lighting, storage in cabin better, seemed a bit short staffed,messaging on app needed like Princess (i.e. time changes as they no longer put a note on bed), Rendezvous lounge dreadfully dark lighting

I deal itinerary for four couples escaping the lingering summer heat in Texas joining friends who live in Boston.  We've sailed Celebrity before and always enjoyed it.

We've been cruising for over 40 years and have sailed most of the major lines and some of the luxury brands like Crystal and Silver Seas.  Over these decades there have been many changes including mostly those reflecting more of an everybody's welcome/ anything goes/ and it all costs extra atmosphere.  I don't miss coat and ties in the dining room always and table service out of Downton Abbey.  We've relied on Celebrity to provide a near luxury experience in ships that are medium size lacking the water slides and ice rinks but having multiple dining options and extensive entertainment.

The concept still holds but the execution is failing.

Specifically, food and beverage operations were understaffed.  Individual waiters might have been trying hard but there weren't enough of them.  You could sit in a lounge for ten minutes before a waiter came for your drink order.  The proof of this was obvious on port nights when enough passengers were ashore that the staff could do an excellent job.

Food variety and quality in the buffet area on deck ten were consistently very good.  At peak times for breakfast and lunch lines were long and seating was problematic.

Menu choices in the main dining room were limited and featured a lot of chicken choices, pasta entrees, and vegetarian dishes plus one "gourmet" item per night and the standard salmon and strip steak.  The strip steak  was a disappointment much like you would get in a steak and eggs breakfast.  For the first time in my experience there were items at the bottom of the menu that were available at extra cost like $20 for a filet mignon.

We tried two specialty restaurants:  "Sushi on Five" which was excellent and "Tuscan Grill" which was disappointing @$55 extra per person.  Not even close to a quality Italian restaurant.  Neither the waiter nor his captain understood the concept of a pasta course between the antipasto and the entree.  The pasta came out with the entrees and in full main course portion sizes.  For a Tuscan venue the wine list was light on Italian offerings.

Entertainment was varied and consistently high quality.  Daytime lectures were interesting and well attended.

There were only two children aboard so no comments about family friendliness.

Not what it used to be!  Industry wide problems, perhaps, but it's your vacation:  don't ignore the problems.

First time Celebrity cruisers (we have traveled 5 times on Disney and 1 on Viking Ocean). This has always been an itinerary we have been interested in and it did not disappoint. It's very much and adult and upscale feel in the rooms and public areas - understated and nice. We have always thought that this would be an adult offering with great food that would really mesh with our tastes well.

The Good:

-Embarkation was all of 12 minutes. Most efficient and easy boarding I have ever experienced. 

-Service and staff on the ship were amazing. Disney good (my go to for comparison). Room attendant was impressive and stocked us with ice twice daily. He was attentive and unobtrusive. The crew are really what made this cruise line stand out to me.

-Cruise information was easy to find. Ship is not so big or ever felt crowded you feel overwhelmed.

-Fellow cruisers skewed older and were polite, not pushy or overbearing (only 1 scary lady encountered the whole trip) and very friendly. We stood out as first timers - almost everyone on our ship was a return cruiser and had some kind of elite status. We really liked meeting the people on the ship.

- Oceanview stateroom was nicely furnished and stylish. Bathroom was good and shower was tall enough for the 6'7" guy.

-Ship is older but really refreshed and kept up well. You see some rust and need for love here and there, but hey - it's the ocean. I wish I looked that good after 21 years at sea.

The Not so Great:

- The food we were so looking forward to ranged from okay to pretty good. Some items in the main dining rooms were consistently good - loved the bread service, daily escargot and delicious shrimp cocktails. Entrees varied and some nights just nothing seemed all that inspired. Nothing was bad - just nothing was as great as we had hoped for. Steak and lobster were available for a premium and the specialty restaurants were pretty good. 

-Buffet was big and expansive. If you like Indian food - you will be very happy. Agree with other cruisers that all the cakes and pastries tasted kind of the same - but they looked really good. We found all the food hit or miss which kind of surprised us. 

-Cruisers were telling us that things used to be different - chocolates on pillows every night, steak more than once or twice without the upcharge. They seemed to state it was all changing things by a million little cuts. 

Bottom line:  We enjoyed this cruise. The itinerary and the crew made it memorable. I had low expectations for the entertainment and I got that wrong. The Beyond the Podium speaker was so good. The performers were high caliber. Celebrity still has a real orchestra and they really shined every night.  The food was kind of meh. I just didn't feel the premium 'feel' on this sailing. It was nice enough - but I found myself wondering was it really that different or worth the extra cost? We find ourselves leaning towards just paying the extra for someone like Viking or Disney vs ' good but not great."

I get the feeling things used to be different...

We've cruised before numerous times with Celebrity and have been on Summit before.  It's really gone downhill.  The ship is old and tired, there is rust everywhere, many of the areas need repair and repainting. All the niceties for a premium cruise  are gone. Batheoom and Spa changing amenities are just basic now.  No cotton buds, cotton wool, body lotion etc.  Hard selling on the first day was overwhelming and on everything, upgrade your package, but speciality restaurants etc. The food in the main dining room is great but choice is really abysmal, Buffet is sadly a better option.  

Entertainment not great and its very sparse in timings. The musicians do just 45 minutes and there's huge periods in the evening where there's no music to listen to anywhere on the ship!!!

I have to say though that the room/bar/wait staff are FABULOUS.

All in all very disappointing and frankly Princess offers a better product now!!!  Probably our last Celebrity cruise as they're just not worth the extra money.

Celebrity gone downhill 

We chose this cruise because of the itinerary and because we had a great time on our last Celebrity cruise a few years back. This time around was a different experience. We arrived to our room and the floor had not been vacuumed. A large hairball was on the floor, a piece of used soap was stuck to the tissue box. We found a used razor on a shelf. Old fruit loops were under the bed, and there was a lot of dust on the night stand lover shelves. We told customer service and it took 2 days for our room to be vacuumed. 

In the main dining room, it often would take a half hour to get a menu or water or a drink. The food was not very good and often was cold.  When we ordered room service, the food was always cold.

I don’t think we will be taking Celebrity again.

Has declined in service 

Coming from the UK our whole trip was a great experience and every day was sunny with no rain at all.  That all contributed to some very special memories in a ‘new to us’ part of the world with stunning scenery. We really enjoyed our small group tour in Bar Harbour and time in Quebec to enjoy both a tour of the surrounding area and walk round the old town the next day. 

We usually have a balcony cabin ( there were none available when we booked a year earlier, since or by bidding) and we found the outside spaces rather crowded and some of the inside spaces. Food was good in the main restaurant but there seems to be much more repetition in the menus this time.

Some of the entertainment we enjoyed, especially the acrobats, but other entertainment was not so good for us as a lot of it was based on American TV programs, shows and singers and we didn’t know many of them.

Could do with a little more outdoor sport opportunities for sea days.e.g. Golf, croquet…

Again we found nearly all staff and guests very friendly but met some very extreme political views!

Great adventure

I was very interested in the itinerary, the price was reasonable and we liked Celebrity in the past. 

The good things.....the crew was wonderful, our stateroom was nice, except the shower didn't drain properly (as someone else mentioned), the evening shows were good but too short, the lectures by the naturalist were excellent and the buffet was good. 

The main dining room experience was a bit of a disaster, and after having a couple of just ok meals, and difficulty getting reservations, we opted to eat dinner in the buffet for the remainder of the cruise. 

The gym/class situation really made me mad. In the past, classes in the gym have been free. I wanted to attend yoga classes but since the app states that there was a "fee", I chose to take the free stretch class to see how the instructor was. Well, a couple of things. The app doesn't tell you what the fee is for yoga because their whole intent is to make you go to the gym in person, where their only interest is to sell you a package of classes. I attended the stretch class to help me make a decision about paying for yoga. The instructor was genuinely terrible. He was disinterested, uninspiring and appeared bored. He also had no idea about stretching at all and I quite frankly would never ever take a yoga class from him. Once he discovered that I had no interest in buying a package, I was dismissed. This guy should not be on a cruise ship as a fitness instructor. 

I was hoping to see a couple of movies on board but the movie "theater" was on an outside rear deck, with a terrible screen and malfunctioning broadcast. The one movie I did see kept pixelating and hiding half of the picture. No fun at all.

Shore excursions were passable but it would be nice if a few more active excursions were available for folks who are ambulatory and active. 

The price of drinks was ridiculous and then a 20% gratuity was added on top. Choice of beers was uninspiring. 

A little more about the main dining room. I don't know what system they need to put in place but what they have now is not working well. People were really angry about the crowd, the lack of organization and the signage.

The walking track was insufficient. Most ship tracks are on a deck the allow you to get a nice long walk that pretty much circles the whole ship. This ship had a short track on a deck where you had to dodge people with food and drinks in their hands. Not sure what the solution is but that isn't it. 

The long and short is, I will not be sailing with Celebrity again.

Celebrity has gone downhill

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