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2,026 Celebrity Romantic Cruise Reviews

This is our second cruise with Celebrity. and certainly not the last. We got an "upgrade" , which we didn't want (a better category, but a worse location, so there were some problems on our first day, until we got our ... Read More
This is our second cruise with Celebrity. and certainly not the last. We got an "upgrade" , which we didn't want (a better category, but a worse location, so there were some problems on our first day, until we got our original room back. They did give us a free meal in Moreno as a compensation (which was amazing) for being homeless until almost 7pm. The service was great everywhere, and food was between very good to excellent. We didn't get to see all the shows, but loved the ones of the ship's dancers, singers and acrobats much more than most of the guest shows. (there were some very good guest shows, however...) The ports were quite good, and since we really love sea days, it was nice to have so many of them (one of the reasons we chose this cruise). The house band ("Trust me Jack") seemed to have a very limited repertoire, and that's a shame, since when someone asked them a song they don't usually play - they did it wonderfully. The rest of the bands were also very good, and not as monotonous... It could be nice, however, if there was a larger variety of music types (Calssic, Jazz and more) and not only 60's-70's-80's pop music. Read Less
Sail Date October 2019
The food was fantastic, we ate at some specialty dining and the main dining venues. No complaints here. The food and service were excellent and the venues were always beautiful. I particularly enjoyed Raw on 5. The sushi was excellent and ... Read More
The food was fantastic, we ate at some specialty dining and the main dining venues. No complaints here. The food and service were excellent and the venues were always beautiful. I particularly enjoyed Raw on 5. The sushi was excellent and the quality of the seafood was exceptional. The entertainment was also fantastic; Kaleidoscope, Dos Duo, and Ashley Amber being standouts. But, some of the singers in the Grand staircase bar or pool deck could be off key or sound awkward. The spa and fitness centres were excellent facilities but unfortunately have 2 flaws. The gym has so many windows it doesn’t take long to get warm and when your working out more AC would be appreciated. The biggest flaw however, is the spa being below the gym area (maybe they can flip them for the Apex!) I had a wonderful massage but it was marred by the stomping of a gym class above. I suggested to my masseuse they provide some noise cancelling headphones with soft music as a quick fix. We will see what happens! As for excursions they were usually fun and exciting but could sometimes be hindered by being too large. A group can only move as fast as it’s slowest member so if granny with her cane is in the group you’ll spend lots of time waiting at the front. A suggestion for Celebrity would be to give people the option to break groups up by ability. This would give highly active people less time waiting for the group. In turn it would also make less mobile people’s experience more enjoyable by not feeling rushed or guilty by holding up their group. Disembarking and reembarking on the cruise was always orderly and as easy as possible. The ports were all beautiful with something unique to experience at each one. In some cases (such as Catania, and Katakolo) it’s worth looking at an excursion either with Celebrity or privately as the port town itself is either a bit run down (Catania) or just has nothing to see (Katakolo) but they have amazing things to see close by. Edge was my first cruise experience. Other than the minor issues mentioned above I loved the voyage and am already looking ahead to another trip aboard. I hope the suggestions get read! Read Less
Sail Date September 2019
30th wedding anniversary. * Embarking from terminal 25 ft. Lauderdale, port everglades, which is used almost exclusively by Celebrity was a mess, no order at all; Upon arrival in the terminal 25 was met with a very large mass of people ... Read More
30th wedding anniversary. * Embarking from terminal 25 ft. Lauderdale, port everglades, which is used almost exclusively by Celebrity was a mess, no order at all; Upon arrival in the terminal 25 was met with a very large mass of people standing around Pressed up against the gangway that was not allowing entry to the ship. * Packs of people no queues, no signs, no directions or explanations why not being allowed to board. We completed about a week before on the Celebrity web page, the pre embarking docs Celebrity Express pass said to board 1200-1230. Boarding of the 100s jammed into the terminal 25 began at 1300. * During the wait pressed up against the crowd were a few celebrity employees roaming the 100s of passengers with computer tablets, taking pictures.Until we inched our way thru the masses that we discovered these roaming celebrity employees & struggled to learn what they were doing. the Celebrity employees did Not verify cabin number, drink pkgs, wifi, or Other items previously paid to the travel agent NOR items paid on the Celebrity web site by the passenger. On board that nite discovered wifes card did not have drink pkg upgrade fortunately before generating charges. * No key issued in terminal nor Gangway * No guidance from the gangway onto ship * The cabin contained 2Sea pass cards. I discovered before using the seapass card during the 12 day trip, that my wifes card did not have upgraded drink package associated with her seapass card. If I had not would have run up a large bill. I paid for the upgrade via the Celebrity web site weeks in advance of the voyage. I was required to go to guest relations, wait in Long line to straiten the mess they created. * Celebrity web site and the documents forwarded by the travel agent were dissimilar. never could locate on the Celebrity web site the specifics of: pre-paid items via the travel agent, or that I paid for on the Celebrity web site. Needed to patch the 2 together and hope they contained the total of all selections. * Online selections for pre-paid gratuities, drink pkgs, wifi that were selected weeks before sailing, were Not reflected online web nor app. * Celebrity app never same as printed daily planner on ship. Rooms, times for activities listed wrong on app vs. Print I.e. Never had menus for any dining venue. * Ran out of coke zero, then diet coke about ½ way thru voyage * Cancelled movie w/o notice * Venues unsuitable- several activities & games were hosted in ships areas with only 12 seats available. of the 12 seats, several empty seats were saved by passengers thereby creating disagreeable encounters when other people tried to be seated. attendees vastly exceeded 12 seats causing passages to be blocked to other passengers trying to proceed to different ship areas. * Specialty restaurant Tuscan grill was terrible (contrary to cruise critic reviews; maybe just the crew of the Ship?) 40% discount for specialty dining offered approx.. ½ way thru voyage which aggravated passengers who paid 100% for the same dinner. * Qsine Le Petit chef led to food poisoning were my wife projectile vomited during the next 12 hours * The Wifi for which I paid for, dropped a connection at least hourly * Three Holes were torn into 1 of our brand new baggage * At end cruise, we were given in the stateroom the wrong luggage tags to disembark @ ft. Lauderdale. Those Tags would have sent our luggage erroneously to Ft. Lauderdale airport never to be seen again. * FINALLY, With over a 1,00 passengers trying to disembark together, at the Ft. Lauderdale gangway I was prevented from departing the ship. blocked my exit with a security officer & told by the deck officer that the ship did not have credit card on file for me. the ship deck officer said the only credit card on file was for my wife. the deck officer said there was a $500 spa bill for my wife. the Celebrity officer said I had to go back into the ship down 2 decks, thru 1,000 departing passengers to Guest Relations to fix. I used a lot of colorful language to say that’s ridiculous that a credit card was not on file for me & only for my wife as I know the travel agent puts a card on file & I verified that a credit card was on file weeks before on the Celebrity Web site AND authorized it to be used by BOTH passengers(Mr. & Mrs.)in the cabin.Now on day 12, disembarking the ship says no credit card on file!! I offered to give them a credit card or number at the gangplank but they refused. N.B. crew stated card on file for Wife AND spa charge for Wife. So, why did crew even need a credit card for me?I should have walked off BUT instead went back into the ship, down 2 decks, past 100s of passengers, many of which witnessed the entire embarrassing episode unfold at the gangway where I was prevented from disembarking by security. Probably more problems... Read Less
Sail Date September 2019
11-night Southern Caribbean. Itinerary: Ft. Lauderdale, St. Thomas, St. Croix, Antiqua, Barbados, St. Lucia, St. Maarten, Ft. Lauderdale CABIN: 1625 (Aqua Class) We’re 53 years old, married 23 years. For cuisine, I eat ... Read More
11-night Southern Caribbean. Itinerary: Ft. Lauderdale, St. Thomas, St. Croix, Antiqua, Barbados, St. Lucia, St. Maarten, Ft. Lauderdale CABIN: 1625 (Aqua Class) We’re 53 years old, married 23 years. For cuisine, I eat everything and my wife is a pescatarian (vegetarian and seafood). This is our 13th cruise overall, fourth on Celebrity and second on Equinox. In addition to Celebrity we’ve sailed Princess, Royal Caribbean, Disney, Holland America and NCL. We'll be sailing Virgin Voyages in 2020. As you read through this you might think some areas are negative, but you’re paying good money to go on your cruise so I like to give a true sense of what everything was like for us. It’s very difficult to have a “bad cruise” because after all, you’re on a cruise ship being pampered day and night by the crew. The main difference between cruises is the level of service from the crew, the amount and types of activities, and the quality of the food as you compare ships. It’s primarily the level of service from the crews that make each ship experience unique and what ultimately ensures you have a great cruise. I’m arranging this review by topic such as Embarkation, Ship, Dining, Excursions instead of by day so you can read everything about a topic at once. At the end of this review is a “Quick Tips” section for first time Celebrity Cruisers followed by the Excursions. PRE-CRUISE HOTEL We always come into a port at least one day early to ensure no surprises getting to the ship. For this trip we returned to the Embassy Suites 17th Street. We’ve stayed there at a few times because while it’s dated, it is convenient to a shopping center that includes a Publix supermarket and several decent restaurants. The rooms are generously large as the hotel is older. But the hotel is not really that well cared for and at this point, we’re done with this hotel especially since we finally discovered the ease of the Water Taxi on this last trip. The Water Taxi is inexpensive for an all-day pass and it drops you off at Los Olas Blvd. and other locations around Ft. Lauderdale as well as having a leg that goes to Hollywood. There is a Hilton Marina hotel just down 17th street from the Embassy Suites that has a Water Taxi stop right outside. The Taxi runs till 10pm so plenty of time to grab dinner and hop a ride back to the hotel. Admittedly the Hilton does not rate much better than Embassy Suites when you look at the travel sites, but the ease of hopping the Water Taxi to explore the city is more appealing than the shopping center behind Embassy Suites. And if we need to go to the shopping center, it’s about a 15 minute walk up 17th Street. The Embassy Suites does have a cruise shuttle, but we opted to use Lyft for the ride to the port and it was $14 for a standard Lyft. We had two full sized suitcases, a carry-on piece of luggage and two backpacks. All fit easily into the standard car and we were at the port in less than 15 minutes. EMBARKATION Embarkation was quite smooth thanks to the newly refurbished Celebrity Cruises Terminal 25 at Port Everglades. One tip, when you come up the escalator after security, you’ll come into the main waiting room area. Instead of joining the bunched-up crowd at the top of the escalator, head to the far end of the waiting room where there is a second ship entrance. We found it far less crowded over there. The audio communications in the waiting room were very difficult to understand. Anytime an announcement was made, we had to ask the workers what was being said. Celebrity would do well to install large screen TVs above the ship entrances so we can clearly see who is boarding as they run through the various levels. We did take advantage of the digital check-in in advance having uploaded our photos so we were able to walk onboard using our boarding pass on our phones. It was such an easy boarding process without the need to stand in lines, get room keys and such. Go straight to the waiting room and then go onboard the ship when our group was called. Immediately after boarding we were able to drop off our carry-ons in our cabin which was awesome so we could explore the ship without lugging anything around. Our cabin cards (keys) were waiting outside the cabin. A great improvement over waiting until 1pm just to be able to drop stuff off. THE SHIP This was our fourth time sailing a Solstice Class ship, second time sailing Equinox, with the other two being the Silhouette and Reflection. Equinox differs from the others with the Hollywood Hot Glass show up in the Lawn Club area, formerly the Corning Museum Hot Glass Show. Equinox went through a partial dry-dock refurbishment in March of this year. All the original planned ‘revolutionized’ changes were not completed due to an issue when a Royal Caribbean ship caused some damage at the original drydock location. Equinox had to be rescheduled for another location across the Atlantic. Due to the change of location and shorter drydock timeframe, some planned changes will not be completed until the second drydock in 2021. She has a lot of European styling throughout, it evokes the feel of a classic ocean liner with many modern touches. Yes that is real grass up on the Lawn Club, Deck 15. It’s a fun place to gather and they have lawn games like Bocce to play. The Solarium Indoor Pool is one of the nicer indoor pools at sea. One ‘revolutioned’ addition is the Retreat Sundeck up on Deck 15 forward reserved for Suite guests only. From what we could see there is very little shade up there, it really is a SUN deck. Two more ‘revolutionized’ additions are the Cabanas and the large screen on the Lawn Club on Deck 15 aft. More on these later. Aside from those two obvious changes, the only other noticeable change for those who have sailed her before would be the new carpet in Concierge Class and above cabins and the change of Silk Harvest restaurant to Le Petit Chef (at QSine). The glass elevator areas behind the Grand Foyer on Deck 3 opens all the way up to Deck 15 allowing you to hear the bands and anything else going on all the way to the top of the ship. This is a good and a bad thing. The good is that you can be on any deck and hear the music. The bad is that if you’re just trying to play a game in the Game Room, read in the Library or work in the iLounge, the band sounds like it’s right in the room with you. The sound travels very well. Consider that when looking at the cabins directly adjacent to the rear elevators. Most everything in terms of food and shops are laid out on Decks 3, 4 and 5. Oceanview Café (buffet) is on Deck 14 as is the Mast Grill and the Aqua Spa Café is in the Solarium Pool area on Deck 12. CABIN: AQUA CLASS 1625 Our cabin was on Deck 11, Cabin 1625 near the aft of the ship on the port side. This cabin is part of the Aqua Class. We usually try to book an aft cabin because the vibrations from the engines helps us sleep though the vibrations were barely noticeable inside the cabin. Cabin 1625 was also very convenient to the aft stairs and elevators just a short walk away. Just one set of stairs up to the pool deck and two sets of stairs up to the Oceanview Café. We booked the cruise while onboard the Royal Caribbean Mariner of the Seas. Yes, you can book cruises for both cruise lines while onboard an RCCL or Celebrity ship. We then had the reservation transferred to our Costco Travel Agent. We purchased the basic drink package and when the Premium package went on sale before our cruise, we upgraded to that package. Note that as of October 2019, the drink packages are going up per person. You really have to drink a lot of alcohol or coffee to make that worth it. The cabin itself is really no different than your standard Veranda room but with some extra perks for being in Aqua Class. Such as breakfast and dinner in the Blu restaurant, flavored iced tea each afternoon, afternoon snacks and the plush robes with slippers and other accessories as well as access to the Persian Gardens in the Spa and one bottle of Champagne. Being up on Deck 11 gave our cabin plenty of protection from the sun and rain thanks to the deck 14 overhang. It was like having an extended awning over our balcony. We heard no noise at all coming from the pool deck as it was not directly above us but in front of us. The bathroom layout in the Solstice Class ships is among the most efficient of any cruise line. The space allows plenty of room to stand at the sink with the arrangement of the shower and toilet. There are plenty of cabinets and shelf space and even the trash can is tucked away. The Aqua Class provided an enhanced shower with additional body jets to go with the standard overhead shower. The shower controls are really nice with the water pressure and hot/cold controls separated so if you need to turn off the water during your shower, it comes right back on at the same temperature as when you turned it off. The shower is small, but functional and includes sliding glass doors so you don’t have to worry about shower curtains sticking to you during a shower. Inside the cabin there is a decent-sized closet, but the dresser / drawer space is somewhat limited, just four drawers. A trick learned from a fellow Celebrity traveler is using 12” x 12” collapsible cubes placed in the cabinet above the bed. This cabinet can easily hold 8 of these cubes and we’ll put our underwear, socks, t-shirts and other stuff in there. Note that those cabinets above the bed are scheduled to be removed as part of the revolution so they may disappear after the 2021 drydock. Another great tip is to get a wall hanging, canvas shoe rack and hang that on the bathroom door. We’ve used that for most every cruise we’ve been on. Our room steward, Jonathan, was among the best we’ve ever sailed with. His attention to detail and going out of his way to stop what he was doing to unlock our door for us was above and beyond. POOLS The Equinox has two pools, one outdoor and the Solarium indoor pool. The main pool on Deck 12 is split into two halves by a walkway over the center. There is covered seating up underneath the Deck 14 walkway on either side. The back of the pool area features some oversized round padded seats and there are some padded loungers tucked between the ‘sails’ on either side of the pool area. The Solarium indoor pool is air conditioned and features padded loungers on wooden frames. They can be a bit uncomfortable for a long day at the pool and the backs do not come up very high. Reading on these loungers can be a bit more difficult if you like to basically sit up while reading. But it is lovely sitting in cooler comfort vs. baking in the sun. Pools are open late on Celebrity, as late as 10pm on most days. We enjoy the occasional after dinner soak and swim, the nighttime lighting is especially pretty in the pool area. COCKTAILS & COFFEE Cafe Al Bacio / Gelateria The Cafe Al Bacio is always very busy due to the normally great coffee and tea drinks they provide. I say ‘normally’ because for the first time in four cruises on Celebrity, the baristas on this cruise were disappointing. They seemed to favor speed over quality of the drinks. Some drinks were lukewarm, I had two cappuccinos that barely filled one third of the cup, Americanos that tasted like they were the last coffee dregs in the pot two hours ago. Actually the coffee flavor overall was much more bitter than on previous cruises, it tasted like they are using a much lower quality coffee blend than in the past. But there was no consistency and never a really good cup of coffee from this barista crew. Until now this has been a solid go-to coffee spot for me and one of the reasons we go with a drink package since my coffees are included. This cruise, the crew simply wasn’t cutting it and it wasn’t worth the aggravation after a while to be bothered with them. I also noticed that the Mocha drink tasted off and saw that they’re using a chocolate powder instead of chocolate syrup to make it now. My wife always gets iced tea here as they have a wide variety of teas to choose from. The brand of tea is still the same and they still have the wide variety of flavors. The Gelateria was quite sad. Nothing like when we first started sailing Celebrity four or five years ago. The inside of the case was always wet with moisture, the gelatos were melting and simply did not look inviting. The gelato sandwiches were especially sad. Not much filling and again they were melting and looked wet from the case. First time sailing Celebrity we skipped this altogether because we didn’t see anything worth paying extra money for. We didn’t even want the free scoop of gelato that came with being in the Captain’s Club. World Class Bar Most reviewers will rave about the Martini Bar and the “show” but we much prefer the World Class Bar on Deck 5. The only place on board where you can get a really good cocktail. They only make a limited number of cocktails that are displayed in the menus, but they are incredibly delicious. On this cruise, Jay was the master mixologist and continually made the best Old Fashioned for me each night. Note that this is a rum based Old Fashioned, not bourbon or whiskey. My second favorite drink was the Johnnie Walker Citrus Gold. We would have one or two drinks before the 7pm show, then grab another after the show to talk to dinner. If you like a really good drink, sample the World Class Bar. Slush Bar This was a disappointment for us as Celebrity opted not to open this bar at all during our cruise. It was supposed to be open on Sea Days, but never did. These are essentially alcoholic milkshakes and this was our afternoon treat on the other ships. Sunset Bar Lovely view looking aft on the ship, often a great place to meet and mingle with other guests as it’s always hopping. They make a decent Margarita on the rocks. Smoke can be prevalent as there is a large smoking section on the Port side. DINING We never use assigned dining for any of our cruises (except Disney because it’s required) and on this cruise we had the option to use Blu as our main dining room as it comes with the Aqua Class cabins. Note that on the first night of most sailings, Celebrity offers 30% off specialty dining for that first evening’s meal. You’ll usually find the folks outside the buffet area ready to take your reservation. Also look out for specials as the cruise goes along. For the final four or five nights of our 11-night cruise, they were offering 2 for 1 specials to dine. BREAKFAST: For breakfast you have four options depending on what you feel like that day. Aqua Spa Café in the Solarium pool area. Oceanview Café (buffet). Main Dining Room (or Blu or Luminae if you’re in those categories). Café Al Bacio (Deck 5) The buffet and main dining rooms will offer a full breakfast while the Aqua Spa Café offers a healthy alternative and Café Al Bacio offers sweets and continental items. AQUA SPA CAFE (in the Solarium Pool area, Deck 12 Forward) If you’re in the mood for something light and (yes) healthy, for breakfast, visit the Aqua Spa Café in the Solarium. ANYONE can eat here, it’s not a paid extra for Spa users, all guest onboard can partake of the light fare they offer such as avocado toast, bagels with peanut butter and fruit, fruit plates and breakfast bars. For an additional fee they also make smoothies, fresh pressed juices and a few other items, but the coffee, tea and the items put out each day are free for all guests. If you have the Premium Drink Package the Smoothies are included, I enjoyed the Antioxidant smoothie. SILHOUETTE DINING ROOM We only had one dinner here when we joined some fellow passengers after an excursion. The service was exceptional as always, but the food was meh. The starters were not bad, but my “rigatoni with prosciutto and crème sauce” was literally devoid of flavor. I could have ordered something else, but my wife was less than enamored with her entrée as well. As I knew this would be only meal in here, we just let it slide as we very much enjoyed the company of new friends. BLU Restaurant (Aqua Class only) Our first-time having access to this restaurant and we were pleasantly surprised by the quality of food, especially the starters. Breakfast here is a combination of traditional eggs and the like along with some healthy choices. For dinners, we ended up ordering 2 or 3 starters because they sounded, and tasted, so good. The entrees were generally good to incredible. Blu was the most consistently good dining experience we’ve had on Celebrity for a ‘main dining room.’ Hostess Marianna was simply incredible, always smiling and always ready to accommodate our requests. Wayne and the entire staff inside Blu were impeccable in their service from the first meal to the last. Note that if you are in Aqua Class, the Blu Host can book your reservations for any of the restaurants on board. You can also ask if they are offering any specials for the restaurants. SUSHI ON 5 Sushi on 5 continues to improve each time we eat there. The rolls are completely on par with some of our regular sushi restaurants at home. First off for a vegetarian, it may not be worth it. Check the menu before you book to see if you even want to eat there. If you eat seafood, there are plenty of options and they are quite good. I honestly can’t remember the rolls as we had two or three of them, but they were all good. This is an ala-carte menu so you pay about US market value for the sushi. We didn’t find it priced much differently than the many sushi restaurants we visit around Atlanta. TAJ MAHAL INDIAN DINNER This was a special dinner offered one night on the ship and on our sailing it was a $40/pp charge. The dinner was held inside Sushi On 5 and featured an incredible selection of Indian Dishes. The menu will most likely vary with each sailing, but our dinner consisted of samplings from everything on the menu. Anything we wanted more of, they would bring it out. Some of the dishes included Samosas, Dal Tadka, Palak Paneer, Aloo Gobi, Butter Chicken, Hriyali Jhinga with Mango Salad (Shrimp), Murgh Tikka (Chicken), Chicken Cafreal. We joined another couple to make it a party of four and absolutely LOVED this meal. Celebrity is known for good Indian food in the buffet, but this was a step above what you get there. Well prepared, well seasoned, more spice and kick on a few dishes. So glad we spotted this dinner in our app prior to boarding. Note that as of our sailing, this dinner was only offered on sailings longer than 7 days. OCEANVIEW CAFE (Buffet and Ice Cream) This is a really good buffet as far as cruise standards go. A quick tip, there is a second Café Al Bacio on the port side of the ship as you enter the Café. Coffee only, they don’t have the specialty teas, but if you want a cappuccino or latte, you can get it right there. It’s also a full service bar. For breakfast the buffet does not really change. One thing I love at breakfast, and it’s my guilty pleasure on Celebrity, is the Fried Toast in the English Breakfast section. Add a slice of cheese, maybe a slice of ham, place a poached egg on top and you have a great egg on toast. For lunch and dinner, be sure to walk around the entire buffet at lunch and dinner as those do have some great variations. There can be some unique items are tucked away in a place you might not expect. Celebrity is known for the Indian cuisine in the buffet and it’s quite good. Not as spicy as you might get in a restaurant which makes it a perfect place to explore the cuisine if you’ve never had it. Throughout the cruise they will have theme nights to honor cuisines from Mexico, Italy, India and others. For the most part, breakfast, lunch and dinner, this buffet really hits the spot with outstanding dishes, with a few misses of course, like the pizza. Their dough still tastes like flour even after its baked. For salad, they have a very good salad bar, two actually, and most lunches I would put together a nice salad starting out at the salad bar and then adding either cold cuts or some of the hot meats to the top. You can make a great taco salad adding beef, onions and cheese sauce from the Mexican station for example. One day they had wonderful fajita style beef and I laid that on my salad. One area that you can really see the cutbacks from our first sailing 4 or 5 years ago to today is the cheeses, both in the buffet and all around the ship. Celebrity used to have a wheel of blue cheese out on the buffet for most all lunches and dinners. That was completely absent on this cruise except for the Italian lunch. And the cheeses that were out there, cheddar, provolone and others just didn’t have much flavor. They’re clearly using much cheaper cheeses than they used to and it really shows in the lack of flavor. Small thing I know, but the high-quality cheese is one thing that used to separate Celebrity from the other cruise lines. The desserts are VERY hit or miss, especially the cakes. They look great but oftentimes don’t have much flavor or they’re dry. One of our favorite desserts were found during “Mexico Day” when they had a dessert bar of churros, tres leches cake and other Mexican desserts. Those were great. The free ice cream is not bad and you really can’t complain about it because it’s free. Read Less
Sail Date September 2019
This is the 2nd cruise we sailed with Celebrity, we were impressed with Eclipse last year and decide to join another cruise with Celebrity. This is a slightly smaller and older ship than the Eclipse, but we still had a lot of fun in this 9 ... Read More
This is the 2nd cruise we sailed with Celebrity, we were impressed with Eclipse last year and decide to join another cruise with Celebrity. This is a slightly smaller and older ship than the Eclipse, but we still had a lot of fun in this 9 nights cruise trip. First of all, we love the shows at night, the performances, singer and dancers did a fantastic jobs, we caught the show every evenings and make sure we don't miss it. The onboard activities were Okay, a lot of them are the same as what we played last year, so it is a bit lack of surprise for us, but the games are still fun to watch. We still had a great time. We did not go to the specialty dinning, so we stayed at St-Marco Dinning room for your dinner. They updated the menu everyday with plenty of choices. We tried a lot of different food everyday and they had Lobster Tail and Scallops which are my favorite! We also had our breakfast and sometimes lunch and snacks at OceanCafe, honestly the food are getting a bit boring. They did change their Chef Specials everyday, but other than that, the other food in the buffet was very similar everyday. With a cruise of 9 nights, you may get bored. My wife went to their morning sketch a couple of times early in the morning, but other dance or yoga class has to pay, so we skipped that. The gym was clean and the machines were fairly new. They have a basketball court, which is often forgotten by a lot of guests. I spent a good 45 minutes there while at the sea. The basketball are a bit old and some of time are not pumped. Service was great, there were officers teaching us to use the new App on Board, which is very useful to see the daily activities and communicate with your cruise mates and family on board. Most of the staff are very friendly and had smile with them at all time. However, my steward's job was really bad. First, she never come greet us or come talk to us during the 9 nights of the cruise. Second, she always forgot stuff in our room. For example, we had no agenda for a couple day, toiletries not refilled, no clean towels. Dirty cups are not taking away, etc. It was horrible, and we decide to talk to the guest relation after 1 week. They sent a steward supervisor to talk to us and apologized, and they gave us a follow call the days after to make sure our room and supplies are Okay. I would say that it could be just a bad individual who didn't properly do her job and not Celebrity's standard. Overall, the ship is clean and easy to navigate. We like Celebrity and have great experience at the ship, but we like to see Celebrity creating more new activities, providing more and different foods in OceanCafe daily, so it keep their guest impressed with this Premium Cruiseline. Read Less
Sail Date September 2019
Embarkation at Southampton was quick & efficient, cabin was fine though a little minimalist in its decor.Our cabin steward, Anand, was excellent and we thanked him very much for his work and his friendliness. Dining: We generally ... Read More
Embarkation at Southampton was quick & efficient, cabin was fine though a little minimalist in its decor.Our cabin steward, Anand, was excellent and we thanked him very much for his work and his friendliness. Dining: We generally ate in the MDR as the Oceanview Cafe was like a ferry with good food options but chaos trying to move around the serving isles and finding a table... One fellow passenger referred to the Cafe as "...a bunfight.." The food in the MDR was good overall and our servers - Jobita and Pavel, were very good, friendly and efficient. The Aqua Spa Cafe was a nice touch though it wasn't clear exactly what was included and what we had to pay for, also the staff there were fairly miserable.... We ate in Murano twice and Tuscan Grille once, the food was good BUT not worth the extra $50 per head extra on top of what we'd already paid for the MDR. The menus are limited in each restaurant. I also did a galley tour whilst on a sea day and that was good but ended up as a selling exercise :( Three sea days on the trot is not much fun when the sea was rough and we couldn't wait to get off at Sao Miguel. All the port days were very enjoyable as were the two excursions we did - Sao Miguel - Crater Lakes and Teide National Park, Tenerife. In general the crew and especially the officers we saw around the ship were quite offish and made little or no attempt to even say "Hello", this we found very odd and rude and not like other cruise lines we've used; perhaps some customer service training would be a good idea? So they remember why we're all here on the ship. Other niggles were : $4.50 for a small bottle of water!!! $10 for port shuttle buses and why are coffees/teas not included free with a meal, especially in the speciality dining rooms? We didn't once order a coffee after a meal as we knew we'd have to pay extra for them. This is poor and again unlike other "premium" cruise lines. Entertainment: OMG, I don't think we managed to last more that 10 minutes at any event we went too, it was somewhat Butlins like and not for us; and judging by the empty seats then not for others either! The cruise director was too loud & over the top with her 10:00 am announcements and general chat so much so that I'd turn our cabin TV up so we'd not have to listen. So, overall it was a mixed cruise experience and we're unlikely to use Celebrity again. Shame, as we'd heard good things about them. They may think they're a luxury/premium cruise line but the level of service is the first thing you'd notice. Read Less
Sail Date September 2019
We have sailed on Celebrity Cruises before and as Captain Club members, we were not given any extra consideration, dining table were in hidden corners behind walls, we requested a move but, no one was interested. We enjoyed our ... Read More
We have sailed on Celebrity Cruises before and as Captain Club members, we were not given any extra consideration, dining table were in hidden corners behind walls, we requested a move but, no one was interested. We enjoyed our Silhouette cruise and couldn't wait for this one,however, this cruise was a disappointment. Some food items and beverage types ran out days before the end of the cruise, this should never happen. If you pay for top packages the food and drinks should not run out. Our Spa treatments were all rushed and shortened in time with ongoing apologies regarding being overbooked. We were in formal dining areas with people wearing shorts and T-Shirts- this is not a high standard of quality, we respected the Dress Code but, staff did not follow them through with other passengers. This should not be the style of clothing. We look forward to sailing again, but enjoy high quality services. This was a disappointment. Read Less
Sail Date September 2019
We've always wanted to visit Alaska and I'm so glad we chose Celebrity to take us there! We embarked in Vancouver (lovely city) and went to Hubbard Glacier, Icy Straight, Juneau and Ketchikan. The Eclipse is a beautiful ship; ... Read More
We've always wanted to visit Alaska and I'm so glad we chose Celebrity to take us there! We embarked in Vancouver (lovely city) and went to Hubbard Glacier, Icy Straight, Juneau and Ketchikan. The Eclipse is a beautiful ship; very elegant and spotlessly clean. Service was exceptional all around. We ate at Moonlight Sonata (main dining room), Ocean View Cafe (buffet), and Cafe el Bacio all were great! We had mixed reviews at Tuscan Grill. I enjoyed my meal, but my husband ordered steak and he hated it. The steak was the only bad item we had all week. Our favorite was Sushi on 5, we ate there twice and loved every item we were served. We didn't go to any shows, but we were never bored. Plenty of bars with great drinks and lots of little places to meet people or just have a quiet moment alone. The ship only felt crowded in the Ocean View Cafe during peak hours. Embarkation and disembarking were tough, with long lines. We've had similar experiences on other cruises. Overall, it was an amazing cruise and we can't wait for our next Celebrity adventure. Read Less
Sail Date September 2019
This is our 12th cruise, the third to the Mediterranean area, and our first on Celebrity. We chose this cruise for the itinerary. With the exception of Barcelona, we had not been to any of these ports on our prior cruises. Having read ... Read More
This is our 12th cruise, the third to the Mediterranean area, and our first on Celebrity. We chose this cruise for the itinerary. With the exception of Barcelona, we had not been to any of these ports on our prior cruises. Having read some of the reviews, I had become a bit skeptical about the condition of the ship. She was beautiful, very well maintained and very clean. One would have look exceedingly hard to find a blemish. I wondered if this is the same ship. The Constellation is a perfect size for me. It is large enough to have many features and plenty of seating for everyone. It is small enough to give that intimate feeling but never felt crowded at all. I do not fit the demographic for zip-lining, flow-riding, and rock climbing anyway. My wife and I flew into Venice three days early to acclimate and sight-see. Venice is a fabulous city we pre-booked our transportation and tours from our hotel web-site. Marriott could not have made it any easier for us. Boarding the ship was simple too. Unlike some of the other cruise lines, Celebrity let passengers board very early and opened all of the common spaces for our comfort in relaxing while the staterooms and the ship was prepared. Our boarding “appointment” was for 12:30. Having boarding appointment was a new concept for us a well, but it worked great. We were asked to show up 2 hours early. There was no wait at 10:30 to process and/or board. Although we were “concierge class”, it really seemed to make no difference as at the time as none of the passengers needed to wait in line to check-in or to board. Very smooth, efficient, and customer friendly. Our stateroom was 6413. This was nice as it was situated in between two suites so that provided us with an extra deep balcony. Nice. We booked tours on most ports thru Celebrity. You do know that if you book on-line in advance you can save 20%, not much difference from booking privately and the guarantee is there, so there is that, no risk of the ship leaving port without us. The guides were all fabulous and informative, the ports were all terrific, many wine tours for us on this trip. No complaints at all. Natasha our cabin steward was absolutely top notch, perhaps best in the industry. Vlad and Andrii our waiters in the MDR took great care of us. The food was exceptional; some nights the MDR offered too many great choices. No real reason to go to the specialty restaurants, although we did go on one evening. Tuscan grill is a combination steak/Italian restaurant. I found this to be odd as it seemed to be strange to pay $40 for pasta, so we both opted for the steaks. We would have gone for a pasta dinner, but not at that price point. Celebrity, put me on your focus group! I can help you understand your customer base. We are from Las Vegas and we know buffets. The lunch buffet was exceptional. We did eat out in port a few times to experience the local cuisine and flavors, I mean who can go to Spain and not try the paella, right? But everyday the lunch buffet offered many choices and daily themes; German, Italian, Indian, BBQ, seafood, so many choices and all very good. Breakfast buffet included an omelet station, and poached/Benedict station, pancakes/waffles, and then all of the usual breakfast foods as well, oatmeal, fresh fruits and melon, .hash browns, bacon, sausage, bangers, fried tomatoes, mushrooms, pastries, yummy. We did go to most of the shows and enjoyed everyone that we had seen. The ship’s orchestra is exceedingly good. The singers/dancers are all very talented. Cruise director Alejandro is an absolute laugh-riot. Live music from Klye Tacy( guitarist), and the Cardinals (ships band) were very good. Guest entertainers were the Fly Boys (musical), Jon Courtnay (pianist & comedian), and Mathew McGurk (magician) were all very, very entertaining. Jon Courtnay is pee your pants hilarious and talented too. No towel animals, but every night there was a chocolate on the pillow. I am not sure that the quality is going down, this cruise, this lovely ship, and the outstanding crew surpassed my expectations. I felt like it was my first cruise all over again. Celebrity, we will be back! Read Less
Sail Date September 2019
This was our first Celebrity cruise, 4th overall cruise. It was just my husband and myself travelling. We were celebrating my 50th birthday. We typically pick cruises based on itinerary first, ship second. We picked the Edge because it is ... Read More
This was our first Celebrity cruise, 4th overall cruise. It was just my husband and myself travelling. We were celebrating my 50th birthday. We typically pick cruises based on itinerary first, ship second. We picked the Edge because it is a new ship and we wanted to experience that. We were fortunate enough to be able to book about 2 weeks before the prices shot up out of range. The ship: The ship did not disappoint. We marveled at every detail. The public spaces were well laid out. I especially liked the size of the outdoor pool, which, when not busy, is large enough to do laps in. I know previous reviews complained about the lack of bars and seating in the martini bar. We never had to wait more than 5 minutes for a drink (except in the club, where their bar was seriously lacking). We did spend most of our time at the martini bar as their bartenders were top notch. We only walked through Eden once, never saw a show, so we can't comment on that. Eden had some nice quiet spaces, though the prices of their drinks exceeded what our allotment was on the premium package. We went to most shows, especially the ones that featured live music. We loved the live music shows (not the theatrical ones), though one complaint on this is the over-the-top autotuning. The Whitney Houston tribute singer was so autotuned, it made her sound horrible! The comedian was fantastic! Embarkation/disembarkation: We were on the ship within 10 minutes of arriving to the port. Disembarkation was the same. Our stateroom: We had an oceanview stateroom. This room had plenty of space to move around in. My only comment on this is that it would be nice if the bed had an additional 6 inches of space between it and the window. It was a tight squeeze to get in on that side. There were also no outlets on the window-side of the bed, so I had to charge my phone on the other side. With no clocks in the room, and not being able to keep my phone charged on that side, it was difficult to determine the time when waking up in the middle of the night. There was plenty of closet space for all of our belongings for the 11 night voyage (I know I packed a good 8 days worth of clothes to wear day and night). Activities: This itinerary was port-intensive with only 2 sea days. I felt there was plenty to do if you wanted it. We went to most shows, spent lots of time in the martini bar, theater, and the club. I even attended one talk about the Naples port. I actually wished I had gone to some of the other talks, it was so informative. During the sea days, there were trivia, martini tastings, pool-side games, etc. We chose to chill during those days, as we were exhausted from the port days. The only comment here was the lack of channels and free movies in the stateroom. A couple of nights we retired early due to having to get up early the next day to go to port. Who wants to pay $14.99 to watch a movie that we are just going to fall asleep to? Service: The service was top notch on the EDGE. Captain Kate and crew did a phenomenal job rearranging ports so we could see Santorini and Mykonos. The crew was extremely responsive to our needs, from the guest relations, to our stateroom attendant, to the bar tenders and waiters. Our favorite main dining room was Tuscan, due to its outstanding service. We felt Cypress was a little disorganized in the service department. The food was excellent in all places. We didn't dine at any specialty restaurants, so we can't comment on those. Ports: All of the ports were a joy to visit, except Sicily and Santorini. I think it was partially our fault for not researching Sicily enough. Definitely get a shore excursion as the port town is not too impressive. We liked Santorini, though we hated having to climb up the hill to get there. There were 4 ships in port, with a 2 hour wait for the tram. We walked up the steps. This was a big mistake, and is enough to make us not want to ever go to Santorini again. It was very dangerous as it is the same path the mules take as they carry passengers up the mountain. I felt the passengers riding the mules weren't safe either as the mules had a mind of their own, were not tethered, and could basically walk (or trip) any way they wanted up the hill. When they dropped the passengers off, it was a stampede as they ran back down the hill. The town of Fira was nice, but not as beautiful as some of the other islands we visited on this trip. The island is basically overrun with tourists. It is difficult to walk through the narrow streets to navigate through the crowds and vehicles, which appeared to drive anywhere! Read Less
Sail Date September 2019
Cruise Ship: Celebrity Edge Sail Date: 9-9-2019 to 9-20-2019 Cruise: 11 Night Amalfi Coast & Greece Original Ports: Civitavecchia,Italy, Catania, Sicily, Valetta Malta, at sea, Santorini, Greece, Piraeus, Greece(Athens), ... Read More
Cruise Ship: Celebrity Edge Sail Date: 9-9-2019 to 9-20-2019 Cruise: 11 Night Amalfi Coast & Greece Original Ports: Civitavecchia,Italy, Catania, Sicily, Valetta Malta, at sea, Santorini, Greece, Piraeus, Greece(Athens), Mykonos, Greece, Nafpilion, Greece, Katakolon, Greece(Olympia), at sea, Naples, Italy, Civetavecchia. Revised Itinerary: Civitavecchia,Italy, Catania, Sicily, Valetta Malta, at sea, Piraeus, Greece(Athens), Rhodes,Greece, Crete,Greece, Mykonos, Greece, Santorini, Greece, at sea, Naples, Italy, Civetavecchia. Pre-cruise hotel: Marriott Grand Flora Rome Tours: Pre-cruise: Tours by locals (Fabio) Rome and Vatican Sicily: Castlemora wine tasting and canoli Malta: no tour Athens: Highlights of Athens Rhodes: Tsambika beach Crete: no tour Mykonos: Sailing around Mykonos' famous beaches Santorini: Tour of Santorini and Oia village Naples: Breathtaking landscapes of Amalfi coast, Positano and Capri tour. Room: Sky Suite 10193 Purchased weekly pass to sea thermal suite Now for the review: The reason why Celebrity Cruises is the best cruise line is because of the following: During our cruise, Greece experienced some very bad weather with high winds that would have prevented us from visiting Mykonos and Santorini since these are "tender ports". The majority of cruise lines or captains would have simply made the decision to cancel both of these ports and simply add "days at sea". Since these ports were the highlights of the itinerary, this would have been greatly disappointing for all passengers. The Captain (Kate McCue) and her crew decided to reschedule the whole itinerary so we would not miss these ports. She took the ship all the way across the Aegian sea to Rhodes and then to Crete in search of perfect weather and wonderful ports. The amount of cost and work hours required to do this is unimaginable. From the cost of fuel, to rescheduling and adding all excursions, to securing port access, to rescheduling guest entertainers, etc... shows an incredible amount of commitment by Celebrity Cruise Lines to keep their passengers happy. (AND WE WERE VERY APPRECIATIVE!). Everything turned out perfect, we had the chance to visit two great ports Rhodes and Crete, and kept Mykonos and Santorini on the itinerary with great weather throughout the cruise. Bravo to Captain Kate and her crew. Now the details: Pre-cruise hotel: Marriott Grand Flora was an exceptional hotel. Great central location. Clean rooms. Amazing rooftop breakfast buffet overlooking all of Rome and the Vatican, across the street is Harry's Bar (iconic venue in Rome for movie stars). Highly recommend this. Pre-cruise tour: Booked a private tour with Fabio by tours by locals. This was somewhat expensive but worth every penny if you don't speak Italian and you don't have a lot of free time. He picked us up at the airport, dropped our luggage off at the hotel, we had a 2-3 hour tour of the Trevi fountain, Collesium, Spanish steps, Patheon in a private bus just the two of us. We returned to the hotel and had a skip the lines Vatican tour in the morning pre-cruise. He took us back to the hotel, collected our luggage and dropped us off at the cruiseport. Cost was a little over $1000 for the two half days. Embarkation: Since we were suite guests, we were sent to a special embarkation lounge provided with snacks and drinks (well appreciated since we missed lunch) and boarded the ship within a few minutes at our own pace. We noticed the other lines for non-suite guest did not appear to be long but we arrived in the mid afternoon. Champagne on arrival. The Ship: The ship is amazing, can't believe the negative reviews on this. The decor is modern and tasteful. I agree that in some places they sacrificed some comfort in seating for more pleasing aesthetics, but it was really well done and never an issue. The layout was great with two banks of elevators that worked very well and we rarely ever waited more than a few seconds. The Room: Immediately upon arriving we met our Butler (Costin) and our room attendant (Bart). Both were exceptional throughout the cruise. The room was impeccably clean, quiet and spacious. The bed was facing the balcony which we loved. The balcony was huge and we requested loungers that were place on our balcony for the remainder of the cruise the following morning. The bathroom is huge and the storage is massive. We travel quite heavy and still had empty drawers and room int he closet. There were enough outlets both 110 and 240. The electronic climate and light controls are amazing. Touch a button and the shades close and the light dim to off. Various touch setting based on the situation. Separate toilet area in the bathroom and largest shower and tub we have seen. Double sinks, separate vanity area in the bathroom and also a desk area in the main cabin. This room was definitely worth the upgrade to suite class. The Butler: Extremely helpful, especially when our itinerary changed and he coordinated all excursions, did special decorations and treats for my wife's birthday, took care of our laundry(there is an extra charge) (24 hour return). He got coffee at cafe Baccio for my wife, and coordinated many other activities and reservations. A really great service that kept us from needing to go down to guest relations multiple times. We did give him an extra tip at the end of the cruise for exceptional service above pre-paid gratuties. The Food: We ate at Luminae every night but one. This is the specialty restaurant for suite guests. We normally sail Aqua class so we had been used to Blu as our primary restaurant. The food and selection was exceptional. Natasha, Yasin and Roder ensured that we never had to wait and did an incredible job at coordinating the open seating. Our waiter Jonathan along with his assistant Tracie and wine steward Kimberling provided the best service of any cruise we have ever been on and we only went to one outside restaurant once. For cocktail, try the Return from Tokyo, The Ultraviolet or the Peach Bourbon all very good. The outside restaurant was Eden and was "different". Food was very good there also and the entertainment reminded us of a "toned down" cirque de soleil. We had breakfast every morning in Luminae and that was excellent. We also had lunch a few times in Luminae but found that to be too much right after having a big breakfast. We preferred the spa cafe with its smoothies and healthier options for a light lunch. We rarely ate at the oceanview cafe, but the selection and quality appeared the same or superior to other Celebrity ships we had been on. The Bars: Multiple venues available. Celebrity got it right by placing the martini bar in the central plaza. You can now sit or dance while enjoying entertainment and martini's best service and great drinks (special call out to Derwin). We also enjoyed listening to Bryan James the acoustic guitarist in the bar at Eden. He was amazing, tributes to the Beatles, James Taylor, Elvis, Ed Sheeran, etc... The bar served great cocktails "the Fig" was my favorite and the "Forbidden" for my wife. (Shout out to Jovana). Sunset bar and rooftop bar were also favorites that we visited. Each place seemed to have their own cocktail lists. The Entertainment: Bryan James: Awesome acoustic guitarist. Main Show: We saw one show and it was fantastic. One of the singers sounded and looked just like Prince. The dancing and choreography was of Broadway quality and we usually don't like these type of shows on other ships. The new theater is AMAZING. The visual effects and acoustics are stunning. Impossible to describe in writing, you have to experience it. Guest entertainers: Elton John tribute and Whitney Houston tribute was incredible. Too short, I would have loved another two or three hours it was that good. The comedian was very funny. The only show we did not like was the violinist who did the weirdest combination of classical, hard rock and somewhat burlesque show. We left the theater on that one. I believe that was a trial and was the only disappointment of the cruise. House bands: There were multiple, but one brazilian singer was really good, can't remember her name. Eden: Great show, different, a mixed of rhythmic gymnastics, ariels and Cirque de Soleil with great vocals. The Retreat Lounge and Pool: Celebrity got it right. Never appreciated Michael's lounge, but having a separate area for suite guest was well appreciated. Great bar, enough seating, nice plunge pool with a hot tub that never seemed overly crowded. Best views on the ship. Worth the extra money if you can afford it. The main pool and solarium. As suite guests, we only went to the main pool once and never went to the solarium pool. The main pool was great when the crowds were low in the morning and you could even do laps. Putting the "Champagne" hot tubs on a different level actually made sense and gave great views. Most people probably would not make the two story trek to get to them making them less crowded. The running track is the best especially with the incline. Unfortunately never used the fitness center, but I should have. The Thermal Suite: We always love this part usually sailing Aqua Class. Nicest of any Celebrity ship. There are 8 different venues. A Turkish bath steam room, an aromatheray room, a sea salt room (???) (I would convert this to something else), a crystallarium (cool concept), an infrared sauna, hanging basket chairs and ceramic loungers. I felt it was worth the extra cost for this service. My wife did get a massage and acupuncture and loved both. Photo package: We did get the photo package and loved the improved service of getting access to your digital images while on the shift within a day or two. We left with over 300 photos by the end of the cruise. The photographers Lazar, Kravitch, Wanda, Rodrigo were really fun. I'm glad they got rid of the prints. Never used them and often added several pounds to our suitcase. The value for the package is great since the memories are priceless. My wife loves the memories of what dresses she wore on different cruises. Excursions: Sicily: Castlemora wine tasting and canoli: Excellent tour scary bus ride but great wine. Athens: Highlights of Athens. Average the guide gave a good review of the Acropolis dropped off in Athens for lunch and shopping on your own for 3 hours. Rhodes: Tsambika beach (great beach, would recommend) Mykonos: Sailing around Mykonos' famous beaches (great excursion, great beach) Santorini: Tour of Santorini and Oia village Loved this excursion. Great wine, great village. Naples: Breathtaking landscapes of Amalfi coast, Positano and Capri tour. Too much to do in one day, I would suggest choosing either Capri, Sorrento or Positano and doing just one. Miscellaneaous: Cafe Baccio great, Gelato is limited and part of the oceanview cafe, but at a cost, ice cream is free. They had a great guy giving port information and a history of the Mediterranean. Older gentleman, he was very good. The conference center was very good. Attended some medical lectures there. Disembarkation: Very quick, no issues. Finally, I would like to comment on Captain Kate. This was her inaugural cruise as the Captain of the Edge. We had sailed with her on the Summit twice previously and she is amazing. The best Captain ever. She truly cares about her passengers. Her daily messages are informative filled with both funny riddles and quotes. She gets her photo taken with all the passengers and most importantly shake everyone's hand on disembarkation and asks how was your cruise. I have never seen that done before. We truly appreciate that. Unfortunately she is on vacation for the next few months, so some of you won't be blessed to have her as your Captain. In conclusion: Lisa Lutoff-Pelo CEO, Kelly Hoppen, Scott Butler, Patricia Urquiola,, Tom Wright , Nate Berkus and Jouin Manku, you got this right when you designed this ship. I hope all the other Edge class ships are as beautiful as this one and paying extra for suite class was definitely worth the money. Read Less
Sail Date September 2019
The good: -Half of the entertainment -The cruise director -Half of the staff we came in contact with went above and beyond The bad: -The other half of the staff we came in contact with were EXCEPTIONALLY rude. I cannot ... Read More
The good: -Half of the entertainment -The cruise director -Half of the staff we came in contact with went above and beyond The bad: -The other half of the staff we came in contact with were EXCEPTIONALLY rude. I cannot count the number of times someone rolled their eyes at myself or my husband on this cruise. I don't remember the last time I was disrespected this often and this bad. -The wait staff and especially the room attendant acted as if everything was an imposition The neutral: -Average/below average ship -Food quality and offerings -Entertainment quality In the end, the service was either above and beyond GREAT or incredibly irritatingly, rude. There was very little middle ground there. The ship, cabin, entertainment and activities were all okay. We may cruise with celebrity again on a new ship, but I now realize how spoiled we were on Norwegian! They are definitely superior in ship quality, food, staff and entertainment (so, all the important things...). Read Less
Sail Date September 2019
My wife and I took this cruise to celebrate our 10th anniversary. We are both in our mid-30s. We initially planned on taking another Princess cruise, where we are platinum, but Celebrity seemed like the better option this time given our ... Read More
My wife and I took this cruise to celebrate our 10th anniversary. We are both in our mid-30s. We initially planned on taking another Princess cruise, where we are platinum, but Celebrity seemed like the better option this time given our schedules and pricing. Our last cruise with Princess was 8 years ago, so in some ways, this review is a comparison between what we remember of Princess and the current Celebrity. Embarkation We booked Aquaclass, so we had expedited embarkation. This was by far the smoothest embarkation process I have ever had. We arrived at a little afternoon, and we were literally on the ship within 10 minutes of arriving at the port. They scanned our phone, went through a security line (no wait), and boarded. Our cards were outside of our room, so we dropped our luggage, grabbed our cards, and explored the ship. One annoying thing, probably 10 people asked us to buy a beverage package within the first 15 minutes on board. I felt like I needed a shirt that said: "I already have the premium beverage package" just so people would leave me alone! Ship Spotless. I know the Equinox just went through a dry dock, but the cleanliness exceeded my expectations. Throughout the cruise, the staff was constantly cleaning, everything from bathrooms to the bar stools. Everything was very beautiful. Very classy but modern ship. The solarium was very popular, but for good reason. Its the perfect place to lounge by the pool without getting fried in the Caribbean heat. The ship background music was definitely more modern than Princess. Celebrity certainly tries to portray a younger image, and I believe they do that well. Think more "Aria" than "Bellagio". Food Always subjective, but I found the food to be fantastic. We ate in Blu every night. Blu is what makes Aquaclass worth it. It is really like eating in a specialty restaurant every night. They make every effort to give you the same waiter. All the staff was amazing, lots of knowledge of the menu and the available choices. Bar staff was also excellent and efficient. Escargot every night was fantastic. Blu also services breakfast, which was just as good, the staff just as attentive. Blu is by far the best dining experience I have ever had on a cruise. We ate at the buffet for lunch a couple of days, along with Mast Grill. I would describe both as average. The buffet was normal fare, with a decent variety. The pizza was good but not as good as Princess (Princess pizza is by far the best cruise pizza I have had). Burgers at Mast Grill were just ok but hit the spot a couple of times while lounging by the pool. Staff and Service All the staff I encountered were polite, attentive, and efficient. I already addressed the staff at Blu, but beyond that, you can clearly tell there is a high standard of service on the ship. All staff members greet you when walking by, and will address you by name if they know it. There were never piles of dishes laying around the ship as we saw on our last Carnival cruise. Bar staff around the pools and in most bars were good but clearly overworked. They were always very busy. Part of me thinks since a lot of people already have beverage package, they staff fewer bar staff. Maybe I was imagining this, but it seemed like at some bars they needed double the staff. Entertainment I thought the theater shows were some of the best we have seen. Topper and Elysium were fantastic, much better than any cruise production shows we have seen on Princess. The theater was huge, so there was never any problem finding a seat. The Cruise Director Carlos was funny and not overbearing! There were no announcements in our cabin, which I appreciated. The hot glass shop was such a cool experience! My wife did it and we got to bring home a very cool souvenir. I will say there were fewer entertainment venues on the ship vs a Grand Class Princess ship. I missed a Vista Lounge! Final Thoughts I was glad we tried Celebrity. It was a great experience. Blu may have ruined me for normal dining rooms going forward. It really was amazing. Now that my wife and I have two younger kids, I think about cruises from that angle. I don't think I would take our kids on a Celebrity cruise. The best things about Celebrity (Service, ship, vibe) don't really work for kids. But I think you can say the same about Princess as well. Although I wouldn't say I am a Celebrity loyalist going forward, I look forward to taking our next Celebrity cruise, espcially is my wife and I can get away alone again! Read Less
Sail Date September 2019
I'm looking to be as honest and balanced as I can in this review so that it helps prospective cruisers who are considering Celebrity. I'll do this in 3 parts... Summary… the Good… the Bad. Summary My view is that ... Read More
I'm looking to be as honest and balanced as I can in this review so that it helps prospective cruisers who are considering Celebrity. I'll do this in 3 parts... Summary… the Good… the Bad. Summary My view is that Celebrity is living off its reputation (& messaging) of ‘premium’. My experience is that they are looking for ever 'sneaky' ways to drive up revenue (as any good business should), whilst minimising the product (which is cancerous). Sure push the envelope for a few dollars here and there, but don't reduce the product at the same time. We cruise Royal Caribbean and Celebrity a lot… and enjoy the loyalty reciprocity and we are finding the gap between the 2 becoming more and more insignificant. Royal are getting better, whilst Celebrity are slipping. So would I cruise Celebrity again? Yes. I’ve seen Celebrity really good, and quite average. Considering this cruise might have been an exception, I’ll go again… but that may be the last if it remains under-whelming. The Good: - Crew: The 'Worker bees' were all so generous and courteous... nothing but good things to say - Tuscan Grill: Personalised and accommodating… even modifying the menu upon request (The Maître d was brilliant) - Stateroom: Remodelled room (Balcony Concierge Class) was very good… décor was modern and warm, whilst storage space was plentiful and practical - Beds and pillows were so good… slept like a baby (despite some rough seas) - Ocean View Café – Lunch and Dinners were amazing in terms of quality & choice. And the pizza… the BEST on the open seas! (In contrast the Main Dining Room’s food was a complete let down) The Bad: So before looking like I’m just whining, I respect that everyone has different tastes so I’ve left entertainment, enrichment and excursion off the ‘bad’ list. Most of my ‘bad’ is centred around how I’ve seen Celebrity go from ‘WOW!’ to ‘’MEH!’. - Casino: I thought I was being a little too negative, until I heard many guests in there complaining. Apart from 2 to 3 dealers, the rest were inexperienced and most impersonal. There was a strong contingent of Texas Hold’em Poker players onboard, and the availability, service and games structures were amateurish at best. A 10% rake (yes..10%) should come with incredible dealers… instead we had trainees who did not know the rules, and continually exposed cards whilst dealing. - Outdoor hot tubs were lukewarm at best. I know many folk were requesting for the temperature to be increased. Each time was met with a shrug of the shoulders saying ‘it was just the way it is’. Considering the weather outside was cool, this was most disappointing. - Concierge Class: This is pretty much a bluff... (It is anything but personal, group phone messages, line up for 30 minutes, call the service desk and we could never get through). On sea days the concierge was ‘closed’ from Midday to 4:30pm every day. This is an absolute oversell... save your money!! The Concierge Class left me questioning why we did it… just couldn’t see the value. - Embarkation: 1.75 hours kerb to ship! - (And we were concierge class)… absolutely dreadful - 'Premium' Drinks Package - You can't get a glass of wine with your room service order (you can pay for it though). I think this is a nasty slap in the face and really lost Celebrity lot of points in my book. (Using the 'we must see your stateroom card upon ordering' is so condescending). - 'Premium' Drinks Package - Take a Coke from your mini bar - you'll get charged. Again just thoughtless. (So instead I go to the bar get a heap of unopened soft drinks and put them in the bard fridge). - 'Premium' Drinks Package - with a dreadfully limited selection by the glass of basic wines. If you are a wine drinker (primarily) I strongly urge you to give the drinks package a miss. The selection is very, very limited and anything but ‘premium’. - 'Premium' Drinks Package - in the specialty restaurants the wine by the glass choices are a contradiction (to align to 'specialty')... limited in terms of choice / country / region / variety / quality. - When I first cruised celebrity the wine experience was great. The Sommeliers were experienced and knowledgeable. They really should not use the term Sommelier for the wine crew on this cruise… can you believe we were served corked/off red wine in one of the specialty restaurants (because it had been left open for a few days), and the Sommelier just didn’t get it! - Main Dining room - Can't tell the difference between Celebrity and Royal Caribbean anymore. This has sadly been dumbed down to mass production without the culinary prowess the once defined the Celebrity difference. So the main dining experience is the centre of ‘Premium’ cruising. It’s where the nostalgia lives… Celebrity have absolutely dropped the ball here. The main dining room is pretty much sitting back in the industry pack now… so very disappointing!!! Bland, unseasoned, cold, huge variance from one guest plate to the next, lack of imagination (sides were pretty much boiled carrot, broccoli & a bit of mash with most meals). Also the dress standard Celebrity have held to all but disappeared… formal nights were really just neat casual. It’s not good when the buffet is way better than the main dining room. - Main Dining Room - can you imagine getting your 1st drinks order half way through your main course? (twice). - Constantly pushing up the prices on specialty dining (Tuscan now up to $45 US!!). But then at the bottom of the menu offering premium steaks for an additional $18... Really!! - Disembarkation… It’s amazing how much colder and unhospitable the crew became on disembarkation morning. We went to guest services to see if I could exchange some US for YEN... got an abrupt NO... with an immediate reminder that we had to get off the ship! In closing I was surprised at how aloof and closed off the managers and above were... almost like the guest were annoying them. But again the core crew were so great! Read Less
Sail Date September 2019
I have to say that this was probably not the best Cruise Experience.. The specialty dining was not any better than going to the regular dining. I find it to be a waste of money. I did three specialty dining on this trip and did not find ... Read More
I have to say that this was probably not the best Cruise Experience.. The specialty dining was not any better than going to the regular dining. I find it to be a waste of money. I did three specialty dining on this trip and did not find them to be any better than going to the dining room. Also, the main dining room the service is poor. The guys are overworked and overwhelmed. Did have one experience that was not good with the Shores excursion department. Over an excursion purchased through them. The spa service is not very good when it comes to doing your nails. I find that they overcharge. The most positive thing that I enjoyed was having Captains Club Desk. Always very kind, helpful to take care of any issues. This trip on Millennium ship has made me think that I would consider now trying other cruise lines. We are elite members of Celebrity and have been very loyal to Celebrity. Through the years I’ve seen Celebrity changing and not for the good. Read Less
Sail Date September 2019
I have taken 1 Carnival cruise ages ago. 1 Royal Caribbean 15 years ago and about 14 Norwegian cruise line cruises. On the Celebrity-Embarkation and disembarkation were smooth. I loved the size of ship. Never overcrowded. Perfect size. ... Read More
I have taken 1 Carnival cruise ages ago. 1 Royal Caribbean 15 years ago and about 14 Norwegian cruise line cruises. On the Celebrity-Embarkation and disembarkation were smooth. I loved the size of ship. Never overcrowded. Perfect size. Cabin- in comparison to even the Norwegian new ships but had amazing storage. Didn’t need my over the door plastic shoe rack due to the great storage in bathroom. Nearly floor to ceiling cabinet like a deep medicine cabinet. We were in an Aqua class balcony room. Loved the extra storage over the beds. We could get daily, included, room service for breakfast. Loved having breakfast on our balcony on most mornings. Another bonus, big for me, I could put my feet up on balcony. And, table on balcony large enough for breakfast tray. The service in Blu(included for Aqua class and open for breakfast and dinner) Tuscan Grill and Romano(extra charge) were great. I was very impressed with the quality of the buffet. Amazing desserts. They even have a GF and sugar free section. Comedian was funny. We didn’t see a lot of shows. Best interactive, funny engaging captain we have ever encountered. He was so enthusiastic! Service was great. We had great weather at all ports except Victoria. Ketchikan-very disappointed our lighthouse, totem and eagles was cancelled. They tried calling us at 10:10 for our 12:30 meet up but we were off the ship already. We did get a refund. Our only last minute replacement option was crab boat ride or duck. We took the duck and it was actually a nice land and water tour. Our friends took the Bear life and wildlife excursions and loved it. Juneau-dog sled summer camp excursion was so much fun. Skagway-white pass rail and Yukon adventure. Long tour. We’ve done the train twice now we are done. Train up. Bus down. The suspension bridge place in Yukon was beautiful with great chili. Our friends got stuck on the later train for 6 hours missing their helicopter tour later. All was refunded but their day was wasted. Victoria was pouring so we didn’t get off. Slots were tight and casino staff wasn’t friendly. Lack of smiles and offered drinks. Cons: longest, most annoying muster drill ever. Stupid, time wasting movie. Why do they do this to the passengers? Celebrity gets it wrong. Casino staff. Cancelled excursion with poor, delayed communication. Pros: service. Above and beyond. Captain. Food quality. Wow. The shower has a bar so I can shave my legs easier and additional body sprayers for an enjoyable shower. . Raj, room steward, was awesome! Anticipating our every need. So much fun hanging out in Seattle (Motif Seattle) before cruise and an extra 2 days in Vancouver at Pinnacle Harbor Resort. I would do this ship and cruise again. Next time, I will go end of August to hopefully see some northern lights. Read Less
Sail Date September 2019
Background We have cruised 15+ times on various lines and usually go for the itinerary. We’ve always wanted to do Norway and this cruise popped up on Vacations To Go and away we were. We did book it rather late, probably a couple ... Read More
Background We have cruised 15+ times on various lines and usually go for the itinerary. We’ve always wanted to do Norway and this cruise popped up on Vacations To Go and away we were. We did book it rather late, probably a couple months prior. We had gone on Celebrity once before so we knew we had a good cruise line with a great itinerary. Little did we know just how great both would be. Traveling to the Port We flew two days earlier from the States so we would arrive a day early to get a night’s rest before embarkation. We used Celebrity for booking the flights, primarily American Airlines since we collect their miles, but the major flight over, from Philadelphia to Heathrow, was British Airways which was quite good. Upon our arrival at Heathrow, Passport Control was quite simple and we collected our luggage, albeit waiting a while for it, and met our driver just outside of baggage collection. We had arranged for a car from Smith’s for Airports and he was great. Hotel Since I’ve been collecting points at Best Western, we had decided to see if our points would pay off and booked the Best Western at Chillworth Manor. We thought that, in worst case, we’d have a bed and a shower and off we would go to embarkation. Were we pleasantly surprised! The hotel is, indeed, a former Manor. Not Downton Abbey, but quite nice and interesting. The grounds were lovely to walk about and we had a wonderful stay. The staff was excellent. We had dinner in the restaurant (highly recommend) and the breakfast, in the restaurant, was probably the best “free” breakfast we had ever had. Room was nice and comfy and we were very happy we selected the Manor. Embarkation We left the hotel via a hotel-arranged taxi at 10:00 AM and arrived less than thirty minutes later. We went through check-in quite quickly and easily and had a seat in the waiting lounge for no more than 5-6 minutes before our “number” was called to board. All-in-all, a great embarkation experience all around!! Stateroom Our stateroom was a balcony, 9109, quite far forward (about 5 rooms back from the front, but we found it to be great and quiet. There was a bit of a walk to the elevators, but that’s okay with us! Our cabin steward kept the room exceptionally neat and we had not a complaint. My wife has a CPAP machine and, having arranged it ahead of time, we had a gallon of distilled water and, much to our surprise, an extension cord awaiting us in the room. The room also had a water heater and we had tea out on our deck most days. As far as standard ship balcony rooms go, this was a good one. The Ship We had been on the Equinox and knew the general layout of the Silhouette. I have to admit that, when we found out after booking that she would be in drydock soon after our trip, I was a bit concerned that we were going on an “old” ship. Nothing could be further from the truth. In fact, many of us on board commented to each other that we didn’t really know why it was even being refurbished! It was a beautiful ship from stem to stern. Getting around the ship was easy. There were three decks of inside “evening” areas, including dining, shops, lounges, etc. Deck 5 had an outdoor walking area but did not entirely circumvent the ship, which is disappointing but appears to be the way with these ships nowadays. I long for the “Promenade deck” of old! The pool area got some use though this was a cooler itinerary. The indoor solarium pool was more the place to be if swimming is what you looked for. Given the itinerary, we didn’t even pack bathing suits! Dining We usually opt for freestyle dining as Norwegian calls it but, having booked so late, we were forced to have 6:00PM dining. It was okay but we would prefer not to eat that early again. Our wait staff was excellent and we had two other couples, one from the UK and one from Israel, at our table and we became fast friends. Food selection was very good as was the food itself. Specialty Dining We availed ourselves to one of the 3-night specialty packages and, though we probably wouldn’t do the package again, we were not disappointed with the experience. I think we’d stay in the MDR and just take one arbitrary night to do a specialty restaurant, if at all. Our first experience was the Lawn Club Grille, an “outside” venue – though it was fairly enclosed with the plastic walls. This is the place for steaks as they cook them right there on the grille and they were fantastic! Second experience was the Tuscan Grille. Here’s a tip – if you ever do the Norwegian Fjords itinerary, and you plan on eating here at all during the cruise, do so on the day you sail away from Flam. The restaurant is the aft-most one can be with large viewing windows and sailing away down the fjord is just magnificent. This is an Italian steakhouse and, once again, the food and staff were excellent. Our last experience, our last dinner on this cruise, was at Qsine. The “Les Petits Chefs’ experience is a once-in-a-lifetime thing that must be experienced. The table top animation is just tremendous, but that doesn’t take away from the great food and excellent service they provide. If you only do one specialty restaurant, make this one your choice. Activities There are activities every day and we admittedly did not participate much. The few we did – Question of the Day, Riddle of the Day, Movie/TV music themes – were fun and well-done and we probably did ourselves a disservice not participating more but there are only so many hours in a day. Suffice it to say that if Activities are your thing, there are plenty and seem to be well done. Entertainment We went to every one of the 7 theater shows and we were very impressed with all. The production team did three shows, all of them spectacular. The aerialists and acrobats were outstanding, as were the singers and dancers. One show was a local UK singer/pianist who did a very good job, especially on the piano. Another night was a comedian who was quite good and funny. The Flyboys were on board and they are a quartet of singers who transform “modern” songs into swing era style. The Overtures, the best 60’s band in the world according to Elton John, performed one night to rousing ovations and applause and did a quick set the last night in the Foyer area. The live music throughout the ship was top-notch. Two bands, once of which played a lot of 60s – 80s rock and roll, a solo guitarist/vocalist, a string duo (violin and cello) doing modern tunes with strings, were all great. We went to one of the “game shows”, Liars Club or some such thing, which was hilarious and I’m certain other shows were equally well done. On the final day, Captain George gave a talk about the ship and navigation and had a lengthy Q&A which was all very interesting. Ports The itinerary consisted of four fabulous ports. We used Celebrity for all tour excursions. We arrived in Bergen, Norway, at noon. Our tour was a little later and was simply a panorama tour of Bergen and the surrounding hills. Our guide was excellent and the tour was good. Also at Bergen is the ability to take a funicular up the hillside for views of the city. We did not do so but others on board did and report that it was great. Our second stop was at Alesund, Norway. Two things of note: If you go do Alesund and don’t do the Path of the Trolls tour, you have not been to Norway! And, though I know lots of cruise critics eschew ship tours, I heartily recommend you do the ship tour for this one or be prepared to fly yourself out to the next port. This is a LONG tour and is subject to so many possibilities of delays. Anyhow, the tour is excellent. You get to go well into the interior of Norway with its tremendous views. The third stop is the reason for taking a cruise to Norway, this cruise into and out of Flam. This town of only 400 is nestled at the end of an arm of Norway’s longest fjord. The cruise in and out is spectacular, with waterfalls almost within reach of the ship. We took the Flam railway up to the end, climbing up through the mountains with outstanding views of the Flam River valley and the various waterfalls. Flam is also a great town to walk about and get some souvenirs. The final stop was Stavanger which is a pretty good sized city at the southern end of Norway. From the ship, we took the cruise of the Lysefjord fjord. This was a great trip, despite the only real serious rain of the whole cruise. We had views of the great waterfalls and the famous Pulpit Rock. An interesting stop for waffles and coffee was also made and much appreciated. Disembarkation We elected to have our luggage taken off the ship and meeting it on shore, though a leisurely walk-off is also available. Getting off the ship was a breeze. We found our luggage quickly as that is well-organized. Customs was nothing since we had nothing to declare. We, again, had a ride organized with Smith’s for Airports and he collected us on time and had us to Heathrow with time to spare. Summary All in all, this was one of the best cruises we have ever taken. Admittedly, much of that credit goes to the itinerary, but the ship, staff, service, food and everything about the Silhouette was top-notch. Well done, Celebrity! Read Less
Sail Date September 2019
We enjoyed another great cruise on the Eclipse to Alaska leaving from Vancouver. We had two days in Vancouver prior to sailing and one day after. We had a great time in Vancouver and would highly recommend spending a few days in this ... Read More
We enjoyed another great cruise on the Eclipse to Alaska leaving from Vancouver. We had two days in Vancouver prior to sailing and one day after. We had a great time in Vancouver and would highly recommend spending a few days in this beautiful city. This was our first trip to Alaska but it will not be our last. This was one of the most scenic beautiful cruises we have taken. We stayed in a Sky Suite on the 10th floor in 1198. This was a corner aft and it was perfect for the beautiful Alaska viewing. We did a whale watching cruise from Icy Straight Point with a company called Glacier Wind Charters. This company was amazing and the tour was great. We loved everything about it. We also did a Helicopter/Glacier walk booked thru Celebrity. This one was not worth the 900.00 in our opinion. The helicopter ride was amazing but the Glacier walk was quite disappointing. Just not worth the money. The last tour we took was another one booked thru Celebrity it was a ketchikan wilderness tour & Rain forest walk - this tour was also well worth the money and so much fun. Our day at Hubbard Glacier was magical and words cannot describe the incredible beauty of this area. We ate most of our meals in Luminae and the service was beyond exceptional. We enjoyed some of the shows and others were just ok - this is obviously very subjective. The bottom line for us is we loved our trip and we will be back on Celebrity as our go to cruise line. Read Less
Sail Date August 2019
The first part of the critique here is about the Celebrity experience… This was our first time sailing with Celebrity. Overall it was excellent across the board, with a couple of notable exceptions. We were traveling with another ... Read More
The first part of the critique here is about the Celebrity experience… This was our first time sailing with Celebrity. Overall it was excellent across the board, with a couple of notable exceptions. We were traveling with another couple who have previously sailed several times on Celebrity and persuaded us to join them on this trip. POSITIVES: BY FAR, the biggest Celebrity Eclipse stand out experience for us, was the restaurant LUMINAE which is exclusive to suite guests. It is open for breakfast, lunch and dinner. The staff, service, and cuisine were virtually flawless the entire week. Meal after meal exceeded some of the more exceptional restaurant experiences we’ve had anywhere in the world. Personally, (and if you possibly can swing it and/or are considering a suite), LUMINAE alone would be worth the upgrade. Some of the other suite perks are worthwhile as well, the suite package included their “1-2-3” with fast unlimited internet, package, premium beverage package and the varying credits aboard”. The rest of the suite “perks” are more limited (at least at the Sky level and this class of ship). Although the butlers do a very good job, I believe they have too many guests to attend to at times, which is not their fault. The housekeeping staff were just great as well. Zero complaints. The ships interior (and this is pre-remodel coming in 2020/2021) are very very nice. The open atrium effect , the “Solarium” indoor adult pool area, spa, restaurants, etc etc. were all just fantastic. ______________ Daisy our butler was first rate all the way. Even when a couple of minor issues occurred she was able to more than compensate and/or resolve. We loved her and her smiling face every day. She's a very hard worker with great attention to detail and your customers' satisfaction. We were very very happy with her. Juan Pablo and Jose our servers every day at Luminae did a non-stop outstanding job. Quickly learned our likes, dislikes and accommodated us at every single opportunity. Smiles and friendliness as well as great attention to detail and professionalism were ever present. On one occasion that my husband left dinner to return to the suite not feeling well, Hugo quickly asked me how he could assist. He sent ginger ale, a bread basket and chicken soup to the room within minutes. Another outstanding interaction. Absolutely loved getting to chat with Bianca at Luminae. She is just awesome!!! _______________ The "suite" experience really made the trip for us. The benefits were well worth it to us. I've already recommended two friends to the Celebrity line and that they at least get a Sky Suite to enjoy the perks. On the negative side, I wanted to make a point of relaying that almost every interaction we had with staff members at Cafe al Bacio was bad! Between us and the other couple we were traveling with (also in a Sky Suite) we stopped by Cafe al Bacio every day. It wasn't just one or two people. It was daily, and not limited to anyone person, different people. I couldn't give you one good recommendation or come up with a name of one person there that even smiled or who wasn't looking and acting like they couldn't give a damn. Sometimes we were kept waiting while two or three were congregated chatting with one customer or each other. Attitude. Attitude. Attitude. And weren't going for complicated coffee drinks. It was for a couple of sweets, some tea, a coffee to go, etc. It was very unfortunate. Not even the Suite room card changed there attitude. I'm only speaking for the four of us in our traveling group. We talked about it daily, and tried each time we went back to smile ourselves and temper our requests. The Sunset Bar bartenders were also all and always unfriendly. No interaction or personality or smiles. In contrast all of the bartenders at Ocean, Mast and the other bars were great. The only other comment (negative) is about the room service. Which, food wise, was very unfortunate. The so-called extended menu I assume for suite guests, as you know, is only a few extra items. The one night we stayed in the suite and ordered from that portion of the menu, we got a filet (passable) and a ribeye (AWFUL), crab cakes. Gross. I'm sure we were spoiled with the great food at Luminae, but ... My suggestion would be to have a REAL expanded menu for suite guests that was actually above par. I'm sure the intent is to get guests to the restaurants for the best experience, but occasionally dining is preferred, and it shouldn't be such a sad experience. Read Less
Sail Date August 2019
This was our fourth cruise with Celebrity and the first on Reflection. Embarkation and disembarkation both smooth. We had a sky suite at the back of the ship as we like the views and we don’t mind the walk to and from the room. ... Read More
This was our fourth cruise with Celebrity and the first on Reflection. Embarkation and disembarkation both smooth. We had a sky suite at the back of the ship as we like the views and we don’t mind the walk to and from the room. Room was large, comfortable and the attendant throughout the cruise kept it spotless. Plenty of storage. Bathroom small with a combined bath/shower; plenty of storage for your toiletries. We had a butler but did not make use of him; we don’t like to dine in the room and we do our own bookings. The ship was well maintained and spotless. Where we noticed a difference is the ship felt more crowded than its sister ship Silhouette; we found out the Reflection has a lot more suites and hence about 400 more people; the suite ‘perks’ of Luminae and Michaels Club felt crowded and did not have the same ambience we felt on Silhouette. This was disappointing. We had a mix up with dates for dinner bookings which was annoying as we were travelling with another couple and we realised with hindsight that Michaels club had not confirmed the details – if they had we would have picked up the errors. This resulted in us thinking we were going to dinner that had been booked for the next day (notwithstanding we were on a day trip that would only get back in time for the booking!). Our preferred night was booked out and we had to then replan our remaining nights. Food was very good but not consistent. Luminae was generally excellent and staff are amazing; Blu also very good; we had lunch and dinner in Murano and both meals were excellent. Qsine interesting as they have changed the format – we went to two ‘shows’ – the first show not as interesting but great food; the second show was excellent, but the food was lacking (steak tough and the ravoli was tasteless). Sushi on Five was mixed; wasn’t overly keen on The Porch but had best steak of the cruise in The Lawn Grill. Staff really make Celebrity a great cruise line; it is rare to bump into someone who isn’t friendly. Shows – Fox Ventura was great and there was another 4 man UK band that was also great (just cant remember the name); the comedians fell flat; hypnotist and violinist were good; the Celebrity shows were ok and the final night one, Elysium with acrobatics was excellent. Giuseppe the cruise director made us laugh with his antics whenever we went to the theatre. As an Australian the pricing of Celebrity is now expensive given the Aus dollar has deteriorated against the USD; we found it more expensive as a result. Spa excellent but expensive; had my hair styled twice - again expensive but a treat. They really do up sell/push product which is annoying. Excursions: We organised through Celebrity notwithstanding it is more expensive; we like the insurance that the boat won’t leave without us. Warnemunde: We chose the day trip to Schwerin which was a great day out and we would recommend this. We later learned people who went to Berlin had a 6 hour return train trip (and the train was not airconditioned!). Helsinki: We did small group tour (25 people). A quick trip through the city then stopped at Porvoo to wander the shops there. Quaint village which we enjoyed. The highlight was lunch at Nybergs Varpet just for the tour group. Off the beaten track it was tucked away by the water. We had outstanding finnish food prepared by the chef who was on site and chatted to the group. Saint Petersburg: We had a private tour guide for 4 over 2 days. Our guide was young, and we didn’t get that feel for what it was like to live in Russia during harsher times – can’t be helped but I think a guide with more experience would have been more interesting. The palaces are huge, amazing and over the top. It is a very crowded place so everywhere there were crowds and ques. Gardens are beautiful. Boat ride was really good to see Saint Petersburg from the water. We had lunch at the same restaurant both days which was strange; I think because we liked it the first day our guide took us back even though it meant backtracking into the city. A more experienced guide would have chosen two different places to eat. We also did not get to see the subways; our guide mentioned it late on the second day but we had run out of time (spending too much time waiting for lunch). Tallin: What a lovely town; wish we had more time there. Had a walking guided tour; a little time to browse; saw the concert area and a seaside fishing museum. An easy town to visit unguided or use the hop on hop off bus. Stockholm: Day trip to Vasa Museum; City hall to see where the Nobel peace prize dinner is held and ending the day in the Old Town. Worth doing but would have preferred more time in the Old Town to wander and explore. Also an easy town to visit unguided or use the hop on hop off bus. Copenhagen: Private tour and we were disappointed as there was a mix up at the port with the tour guide waiting in one spot while we waited in another wasting time for what was a very expensive tour. We got away about 20 mins late as a result. We had stops at Mermaid, Palace, Nyhavn, the main shopping street and Tivoli Gardens. The low light was the Tivoli Gardens stop as we were dropped there for three hours when half that time would have been sufficient. Lesson learned for us to be more careful with the ship preparing an itinerary – they did not ask us what we liked, and we would have told them we were not theme park enthusiasts. I think the hop on hop off bus would have been fine. Read Less
Sail Date August 2019
hi we chose this cruise due to sail date and suite cabin option which included drink and tips. We have normally sailed with RCL so was good to hear membership was transferrable. We had a lovely spacious suite at back of boat very large ... Read More
hi we chose this cruise due to sail date and suite cabin option which included drink and tips. We have normally sailed with RCL so was good to hear membership was transferrable. We had a lovely spacious suite at back of boat very large balcony, bathroom good size also, not sure if room had been upgraded but all was good. Suite pool deck was fab very clean, quiet and comfy although service could be improved, appeared to be more their junior staff here. We did not utilise retreat lounge bar really last day as had drink package etc but again was lovely , nice bar free drinks, snacks etc again very quiet. A lot of areas had been refurbished so were very nice and stylish, loads of nice bars, live music, shows very good especially comedians, night life lot quieter than on RCL but enough for us. We went to murano which was very good staff excellent, as our anniversary we were given lovely cards, champagne and cake , butler i think organized.we also ate in blu more that our lumiere restaurant due to choice and atmosphere, although suite class restaurant food was excellent again just a little quiet at times, we also ate one night in main restaurant but preferred others but again no real issues. Food excellent, drinks eckennet, buffer even ok although a lot busier. Port stops good bar costa maya which was really just a nice walk around port with shops and bars, but enjoyed getting off ship and having a walk about. We didn't use gym or spa but did visit and looked good spec, pool area always busy but we didn't use this area, sun set bar at back of ship one of our favourites and world class bar, all staff very pleasant and quality very good would sail again on this ship and with celebrity. Read Less
Sail Date August 2019
We are an engaged couple (male 31; female 28; both military veterans) and took our first cruise on Celebrity Equinox. We chose Aquaclass for the spa access and after reading great reviews about the exclusive restaurant, Blu. We typically ... Read More
We are an engaged couple (male 31; female 28; both military veterans) and took our first cruise on Celebrity Equinox. We chose Aquaclass for the spa access and after reading great reviews about the exclusive restaurant, Blu. We typically travel "well," and this was truly one of our best experiences to date. We generally like low-key relaxing atmospheres with friendly people, but definitely still enjoy having drinks and such. This cruise matched our lifestyle to a T. EMBARKATION: We showed up towards the end (had a late brunch with a family member in Ft Lauderdale) so almost no one was there. Super easy and got on the ship without issue and in less than 5 minutes. CABIN: We were in Cabin 1630 and had a balcony. We thought it was perfect. Bigger than expected and very comfortable bed/sheets. SHIP: Overall (and we have nothing to compare it to), we thought the ship was great. It's not so big that it's overwhelming, but small enough where you can get anywhere quickly. Elevators usually worked fine. Great decor and seemed fairly updated. The only minor critique would be that the pools are very small (and the hot tubs even smaller), but again not sure if this is typical because we have nothing to compare to. *DINING*: This is really where our praise lies. Blu restaurant was absolutely amazing. Between the quality of food and the STELLAR service from Putu and his team, our expectations were shattered. It was so good that it has made me realize most of the US-based service industry is full of whiny grouchy servers and restaurants that charge astronomical prices simply because they can. We stayed in Miami for a few days after the cruise and every restaurant was terrible following our experience in Blu. Note that you need to stay in Aquaclass to have access, but it's really not that much more expensive and definitely worth the extra cost. I would recommend googling the Blu menus, as they have some really interesting choices. Also, the sky is the limit (meaning you can order as much as you want). We were especially happy with their allergy-friendliness (fiancee has celiac). The chef prepared anything she wanted and checked with her as to what she would like for the following evening. I cannot say enough great things about Blu, both for the quality of food and outstanding friendly service. We tipped extra at the end. SERVICE: In addition to the great service in Blu, I should also mention our awesome stateroom attendant, Gede. If he is the standard for the rest of the ship, then no reasonable person could ever lodge a serious complaint about anything. We wanted for nothing and felt like it was personalized service even though he had several other rooms each day. We also tipped extra for his great service. As for the rest of the ship, everyone is so friendly and welcoming (even if this is a show, they do a great job; fake it til you make it!). From the bartenders to greeters, 5-star all around. PORTS/EXCURSIONS: (all excursions booked online for a discount through the ship ahead of the cruise) - Puerto Rico: we did a self-guided tour of the old fort. Cool place to see, but not much else to do around there - St Thomas: did the catamaran excursion to St John and snorkeling. Great time and highly recommended. They also include a LOT of free drinks on the way back. - Tortola: we did the Escape to Jost Van Dyke and HIGHLY recommend it. White Bay Beach is the nicest beach I have ever seen in the world (and I have been to over 30 countries). Also basic lunch included and a drink. We ended up walking to another beach bar for more privacy and drinks. - Bahamas (Nassau): unfortunately, this was the only port it rained (early formation of Dorian) and our excursion to Pearl Island was cancelled. Ended up taking a cab to Atlantis with another couple and having quite a few drinks at a beach bar. Still a great time. SPA: Spa access is a great included feature of Aquaclass. The steam room, heated tile beds overlooking the water, and aromatherapy rooms were an awesome daily experience. OVERALL: The food in Blu and the stellar service from Putu's team and our stateroom attendant, as well as the general relaxing atmosphere of the ship, are what made our first cruise such a great experience. We met several experienced cruisers who told us that Celebrity is by far the best non-luxury line (we plan to test out those lines in a few years). We are excited to book our next cruise with Celebrity, perhaps on the Edge after seeing an ad for it on board. We also felt that the trip was a great value for our money, especially for what was included in Aquaclass. We overheard a few other couples saying that their MDR experiences were not that great. We signed up for the Captain's Club and plan to be back asap. Read Less
Sail Date August 2019
We have just returned from a great week on the Equinox. This was our 12th Celebrity Cruise and 20+ overall. This ship is in excellent condition and very beautiful in all the public areas. This was our first time in a suite and we ... Read More
We have just returned from a great week on the Equinox. This was our 12th Celebrity Cruise and 20+ overall. This ship is in excellent condition and very beautiful in all the public areas. This was our first time in a suite and we both agree the experience was amazing. The retreat sundeck and the lounge were both great experiences as well as eating in Luminae. We never really figured out what the Butler was there for and ended up utilizing him very little. As an Elite Celebrity guest we both agree that the suite experience was great but that overall, Celebrity is just better at customer service then other lines. We enjoyed Michele Redding the guitarist and would typically end up heading to where he was to enjoy the music and views of the ocean. We both agree, that the ship never seemed to be crazy busy even in the Oceanview Cafe? Ports: San Juan- Just ok, been there before and getting in at 3;30 leave very little time to do very mush except walk around the town and shop. St. Thomas- Rented a Jeep and went to Hull Bay and then to Brewers Bay. Both were very nice and much less crowded! Tortola- Book an excursion to Virgin Gorda- This really is a must while in the area. It is a beautiful island. All of them are in various stages of recovery but still beautiful places to visit. Upon leaving Tortola make sure to be up top as you sail through the Drake Channel - very picturesque. Nassau- stayed on board. It rained but this place is really a poor choice for Celebrity. Wish they would head elsewhere like Key West?? We will for sure be back on the Equinox and Celebrity Cruises Read Less
Sail Date August 2019
My husband and I decided to try a summer Caribbean cruise after 40 cruise. We decided on the Equinox, as the Solstice class is our favorite class of Celebrity ships. We flew in the day of the cruise, which is also something we typically ... Read More
My husband and I decided to try a summer Caribbean cruise after 40 cruise. We decided on the Equinox, as the Solstice class is our favorite class of Celebrity ships. We flew in the day of the cruise, which is also something we typically never do, and IMO will not do again as it is too stressful. The ship is in great shape- she had a mini renovation recently. However it was very disappointing. We enjoy the "suite life" and were recently on the edge, which had great suite perks. The Equinox however didn't. The suite deck is very limited and really just a deck with many lounge chairs- all in full sun most of the day. Unlike the Edge, no pool, bar, hot tub or shaded areas. We were in a Royal suite, which also wasn't revolutionized, but a great cabin- albeit could use new carpet. Loved the bath and a half. Our butler was clearly overworked. We didn't get the level of service we have come to expect with celebrity. The food in luminae was exactly the same as it has been for many years- fair at best- time to change up the menu. The buffet was good- but crowded as expected. We also dined in the specialty restaurants which were all excellent- except we aren't sushi fans and didn't dine in that restaurant. The shows were very second rate- Many one act wonders, and acts we have previously seen. Even the one production show was exactly the same as we saw on the Silhouette a year before. On a positive note, the live music over the ship was very good. Most of the service was excellent, especially at the Martini bar. We were also lucky to sail with Captain Kate. She was great! Unfortunately left the cruise early to go on the Edge. Loved bug her cat! We spent some time in the Alcoves on the lawn. They should have a top feature to block the sun- so early in the AM it was too sunny for us. Liked the movie screen, enjoyed seeing the movies- but when the movies weren't playing too many infomercials about the Edge. They were looped and on for hours. Enjoyed spending time at the spa pool. The suite lounge was renovated- but very poorly. The suite concierge stands at a podium- and the guests talking to her/him, also standing- Not an inviting area to enjoy a conversation and plan events for your cruise- The decor albiet very modern was okay. Chairs were comfortable. The lounge wasn't planned out properly. Also, on previous cruises, the suite bartenders would go out of their way to be sure the alcohol you wanted was available in the lounge- this trip- we were told sorry go to the martini bar as we do not have the ingredients. The shops were fair- no great things to purchase- but that helped save us money! We really enjoyed Cozumel- spent a day at a beach resort- Costa Maya was a disappointment. Perhaps the time of year- but the beach was loaded with smelly seaweed. We could swim in the ocean. But the port is nice and we should have just stayed at the port. Grand Cayman is beautiful and 7 mile beach is wonderful. We didn't get off in Key West. Due to an itinerary change, we went to key west the last cruise day- we had to stop at a naval base- so it wasn't in the heart of town. Also, because it was a US port- we had to line up at 7AM to get a sticker on our seapass card. Crazy! couldn't sleep the day after chic night- even if you didn't want to go off the ship- you had to line up. Much prefer doing a US port at the beginning of the cruise. Disembarkation was easy as was embarkation. We didn't go to any art shows or use the casino- Overall, it was a restful vacation and we enjoyed the ship. Next cruise Celebrity cruise will be on the Edge (2nd) time! Read Less
Sail Date August 2019
We chose aqua to celebrate our 20th anniversary and were very pleased! Blu food was universally excellent as were the servers, though they seemed a little in the weeds at peak times. The Persian gardens were immaculately clean. We ... Read More
We chose aqua to celebrate our 20th anniversary and were very pleased! Blu food was universally excellent as were the servers, though they seemed a little in the weeds at peak times. The Persian gardens were immaculately clean. We spent at least an hour a day here and it was nearly deserted each time. Do not understand why more don’t use this feature! Sushi on Five was amazing - we ate there twice and loved it each time. Le petit chef, however, was not worth the investment. Long meal, over cooked steak and a truly terrible dessert (Macha cake). First 2 courses were excellent however. Buffet - Indian was quite good as was the homemade guacamole. Otherwise was fine. We had just one production show for the week -Life. This show was amazing!! The aerialists were unbelievable and 2 of the singers were awe inspiring - and the others were excellent too. We enjoyed trivia daily and it was excellent. We also did a few of the game shows in the evening and each was well attended and a lot of laughs. Our only celebrity shorex was discover scuba on grand cayman. The excursion itself was excellent but the meetup was chaotic, hot and ran quite late. Embark and debate were quickest we’ve ever had - super easy and smooth. We’d recommend this cruise to anyone. We had a blast on this cruise and really reconnected. Read Less
Sail Date August 2019
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