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6 Helpful Votes
Sail Date: July 2019
We chose this cruise to celebrate our 25th Wedding Anniversary paying full price at the start of the year, first time ever cruising so expected to be wowed! Our room is clean and comfortable and we have no complaints there. The main ... Read More
We chose this cruise to celebrate our 25th Wedding Anniversary paying full price at the start of the year, first time ever cruising so expected to be wowed! Our room is clean and comfortable and we have no complaints there. The main pool area is in my mind ‘Benidorm on Sea’ loud, packed like sardines next to each other and with children dominating the very small pool. People reserving beds. We have resulted in either sitting in a chair on the back deck or lying uncomfortably on the grass. I did make a complaint about this but I did not receive any further correspondence. Food is excellent, large choice offered with choice of self service and formal dining. However all meals are warm only not hot as they should be. Some fellow passengers do not make an effort to dress for dinner which is disappointing and not as expected on a higher calibre of cruising company. Frustrating to know that some passengers have paid half the price we have during sale periods and that children are free. Evening entertainment is good in the main stage area however late evening disco/band for over 25’s is non existent apart from a silent disco, great fun but finishes way too early. First day on board we joined a guided tour of the ship to be told the Silhouette is having a full refurb at the end of the year. It does look tired in some areas. Read Less
2 Helpful Votes
Sail Date: July 2019
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day ... Read More
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day Adriatic cruise out of Venice, even though it was at the peak of the insane tourist season in Europe--the deal we got was just too good to pass up! Having heard that the Celebrity Infinity is soon to be renovated and somewhat "worn", I was a bit concerned, but should not have been. The decor, carpeting, lounges and bars were inviting and well-maintained, and we found nothing to grumble about in that regard. Embarkation in Venice was seamless, allowing us to board shortly after noon, and we were greeted with glasses of prosecco in the grand foyer. Lunch was being served and we had time to orient ourselves to the ship prior to the obligatory mustering drill. Our cabin, despite having been reserved last-minute and being interior, was more than adequate: plenty of hangers, closet space, drawers, and shelving in the room and in the bathroom, though I could always used more hooks. An umbrella was provided, which turned out to be handy the first two days of the cruise, during which it rained quite a bit. Robes were provided. We never received an ice bucket in the room, but never requested one, as we had the beverage package and no need to have drinks in the room. Our cabin steward was friendly and unobtrusive and quickly realized we are late to bed, late to rise sort of folks. Having booked last-minute, we did not have a set dining time, but rather open seating: we were willing nearly every evening to sit with others and were lucky enough to meet some very lively dinner companions from Ireland, Scotland, and Britain (?no other Americans were willing to meet others at dinner?). The food was very good across the board, so we had no reason to try any of the specialty restaurants. We ate every breakfast in the Oceanview Cafe/buffet and enjoyed the omelet and waffle station. We usually returned from port days to eat a bit of something there as well, but always had dinner in the dining room. Given that we were at different tables at different times each night, it was not possible to develop any relationship with our servers, but they were all competent and friendly across the board. Nightly entertainment was good but not necessarily great: the comedian was a bit spotty, especially on his second night, the ship's dancers and singers were good and entertaining, the acrobats that appeared twice were GREAT, the musicians in the lounges were very good, and "Monananda" (a singer and guitarist couple from LA) were fantastic. They had a CD on offer one evening when out at the Mast Bar, and we felt badly that we didn't purchase one, but who carries cash around on board? Our SeaPass card was all we needed to purchase things on the ship! The fitness area was large and had plenty of machines to get a workout, but I always wish there were more FREE classes/activities rather than the for-fee ones (what about Zumba?) The locker room had 3 showers, 3 toilets, lockers, sinks, towels, and a hair dryer, but no lotion. The sauna was rarely busy but one evening it was merely tepid and not inviting. We only went on one ship's excursion as we had never been in Montenegro and didn't know what to expect. The port of Kotor was also our only tendered port and we wanted to make sure that, being on a ship's excursion, we would get back to the ship in time no matter what. Our excursion from Kotor went to Budva, on the Adriatic coast, and the only disappointing thing about the day was that, on the way back, we were brought to a "leather showroom" and had to watch models show the wares and then spent ~20minutes in the showroom being asked if we were interested in buying anything . . . NO. The ship is well laid out. The pools were a bit small for the number of passengers on the ship and the hot weather, but it was great to have the interior (covered) thallasotherapy pools to decompress some of the adults, as this was a quieter area (usually), and would be usable in inclement or cool weather as well. The Rooftop terrace was a comfy area where outdoor movies were shown and where Moananda played one night. The Constellation Lounge was the main area for music and dancing in the evening. The Rendevous Lounge was where much of the trivia was held. The Martini Bar was always hopping when we passed by. Read Less
4 Helpful Votes
Sail Date: July 2019
This was our 2nd Celebrity cruise out of 18+ past cruises on NCL, Carnival, Princess. Celeb.'s the BEST from beauty, cleanliness, very kind staff, & beautiful rooms. Not sure if Aqua class was worth the $$ as our tickets said to ... Read More
This was our 2nd Celebrity cruise out of 18+ past cruises on NCL, Carnival, Princess. Celeb.'s the BEST from beauty, cleanliness, very kind staff, & beautiful rooms. Not sure if Aqua class was worth the $$ as our tickets said to arrive at 11AM and it was very crowded, w/ only "Elite" members given priority boarding, thus it took 35 min. in long lines :( The "Canape's"each afternon included 4 small items incl. tiny shrimp (we dont' like fish), or we were out in the port thus we ate very little. BLU Rest., Relaxation Room & Persian Gardens WERE WONDERFUL tho...great to get away from the literally hundreds by the pools & restaurants. Hard to get drinks from pool/sunset bars as they need more staff. Our "Classic" Alcohol package was expensive, and each bar only had 1-3 drinks on their menu for the max $9.00 price we were allowed, most were $10-$12. We're on a tight budget & didn't want to spend more. Somelier Michel in BLU to the rescue as he saw what I liked to drink & offered to make a cocktail I've never had that was WONDERFUL! No one's ever done that before. Quick effecient service in Blu who allowed us to order off the Reg. Dining Room menu (French onion soup oozes w/ melted cheese over the rim, Beef Wellington AWESOME, & incredible appetizers & 4 diff. kinds of breads w/ candlelight & the ocean feet away...waht would be better?!) "Up-selling" occured the moment you step aboard w/ drink & meal packages, shore excursion/spa 'deals', which is not a great way to be greeted. OVER THE TOP staff included Room Steward Arvin, ALL staff in BLU rest., Patrick the Shore Excur. Director, & of course Capt. Kate, looks like Sandra Bullock, incredible w/ ALL psgrs.even shaking our hands when we got OFF the ship (who does THAT?!) Embarkation took 30 min :( w/ long lines, but our tickets said to arrive at 11am (we made it at 11:30 d/t TRAFFIC w/ an Uber driver who only spoke Spanish. Other "Aqua" psgrs. said they got on at 10 am and avoided it all..please make this clear on our tickets Celebrity :) Disembarking took 35 min. of LONG lines stopping/starting as the the "Facial Recognition" devices didn't work. Lack of COMMUNICATION is the issue. We know glitches occur, but announce it to us, SHARE why we are standing in the heat inside the terminal (no A/C?) dragging our suitcases along. When I say a pier employee let 6 people go ahead of 50 I asked why & she said they had "Global Entry passes." Well so did we, but it's iencripted in our Passports but she said we had to have a 'card', & that we need to let all staff know this. Shheezzz! Again, no signs (please elevate them, we can't see em in the crowds!) , we had no idea and she eventually let us in. Again, another Uber driver w/ NO English, $20 fee to the the airport on a Sat. at 10 am d/t 'prime time'. 2 Commedians & Ventriloquist were so-so, chatting w/ the audience (ho-hum). Beautiful music in lounges & 10th Anniv. Gala were wonderful. Food was plentiful, great variety, exquisite service/tasty and sooo appreciated. Ocean View Cafe is the ONLY place to eat when getting on ship w/ literally thousands there causing lines, hot & humid lunch. We tried to go to Sillouette Dining but it was 'closed for a Concerige event.' Very frustrating & other venue needs to be available! I made a 7" vase at the Hot Glass class on the 15th deck...UNIQUE, Jill was my 1 on 1 teacher and patiently helped me. DO this, it's $106 for the vase (other items are less), but it's great taking home a useful souvinere and the experience wa 1 of a kind. Celebrity is the only ship that has this option, but go UP to the deck and SIGN UP early as you can't do it on-line and they sold out (esp. on sea-days). The Cruicible and "Glory Hole" were very hot, and the science of glass-making challenging yet Jill helped all along the Way! Great job Celebrity, the negative comments are meant to help improve your 5* ship even more, but we'll definalty be back when we can afford it! Read Less
1 Helpful Vote
Sail Date: July 2019
This ship was just refinished and it appeared brand new with lovely decor and finishing. Our balcony room was just big enough and service there was terrific. Only complaint was a toilet seat that slammed. And we heard neighbors slam too. ... Read More
This ship was just refinished and it appeared brand new with lovely decor and finishing. Our balcony room was just big enough and service there was terrific. Only complaint was a toilet seat that slammed. And we heard neighbors slam too. Food on ship was somewhat disappointing as Celebrity reputation was much better. Specialty restaurants were excellent but main dining room and buffet were hit and miss. Some of the portions were tiny and food typically arrived like warm Drinks were good but inconsistent. Don’t order old fashioned as they couldn’t get it right. Bloody Mary was great Our stops were marred by poor weather with two most exciting spots the worst. Our helicopter ride to Glacier was cancelled and inside passage was foggy. We also did a pre cruise land cruise with celebrity to Denali to see wildlife. Strange as Celebrity doesn’t really run that part of tour. Information was lacking Read Less
2 Helpful Votes
Sail Date: July 2019
We chose this cruise to celebrate our 20th wedding anniversary. We thought we would enjoy it because we had taken an Alaskan cruise 17 years ago on Princess - it was a wonderful experience. The ports/locations were almost the same as our ... Read More
We chose this cruise to celebrate our 20th wedding anniversary. We thought we would enjoy it because we had taken an Alaskan cruise 17 years ago on Princess - it was a wonderful experience. The ports/locations were almost the same as our previous cruise so we were confident that we would enjoy that part of the cruise. So our only "unknowns" had to do with sailing with Celebrity to Alaska. This was our 8th cruise and our second on Celebrity. Our first cruise on Celebrity was 20 years ago on a much smaller ship - The Galaxy. The ship is old and showing its age in some areas. The carpet, furnishings, and furniture needs to be upgraded and replaced. The worst are the seats in the Solstice theater. They are so worn that they are uncomfortable- especially those closest to the stage. It is my understanding that Solstice is scheduled for an refurbishment soon. It is time. Cabin: We had the Deluxe Veranda. Plenty of storage and space for the two of us. We were impressed with the size of the bathroom- it is the largest bathroom we have ever had in a ship cabin (even larger than on Disney). The veranda was large with two chairs and a table. We had breakfast (room service) on our veranda most mornings. Our only complaint is the lack of electrical outlets and no USB ports. I'm sure that will be addressed in a refurb. Dining: Let me first be clear - we are not picky eaters or food snobs. We have always used the MDR and buffets for cruises and most of the time have been happy and often impressed. We usually do not use the specialty restaurants because of the quality of the free options. However, we were gifted 3 visits to specialty restaurants on this cruise, so we ate at Murano twice and Silk Harvest once. Murano is superb! Silk Harvest was good but not any better than the MDR. We did not eat at Tuscan, so I cannot review it. MDR was excellent. Now for the buffet - IT WAS AWEFUL! The food was pretty good, but the design leads to such chaos I couldn't stand to eat there. We ate at the buffet three times, and all three experiences were terrible due to having to hunt for a table, stand in numerous lines, and then navigate through the crowds to locate foods. We quickly came to the conclusion that we would have room service for breakfast (on our veranda) and do lunch somewhere other than the buffet. Entertainment and Activities: Celebrity needs to let the singers and dancers go- they were mediocre at best. I've seen better at highschool talent shows. The best entertainment were the guest entertainers. The comedian and magician were excellent. Service: AMAZING! Everyone from our room attendant (Charley) to our waiter (Dipo) were wonderful and attentive. Embarkation and Debarkation: Easy and efficient! I had read on these reviews that it was a nightmare and embarkation could take as long as an hour. We arrived at the pier and 15 minutes later we were sitting on the deck having our first cocktail! No joke - 15 minutes! Debarkation was just as easy and smooth. And now..... the reason we are now Celebrity Loyal - We purchase our flights through Celebrity. It was easy and the cost was the same as us doing it on our own. I thought it was the best way to ensure we wouldn't be bumped off a flight and would be rebooked quickly if our flights were cancelled on our way to the start the cruise (a fear I have always had). I really didn't think it would be an advantage for our flights home - BOY, WAS I WRONG! We arrived in Seattle and debarked around 7:30 AM (self-assist walk off). Our flight was scheduled to leave Seattle that night at 10:00 PM so we scheduled a private day tour to Mt. Rainer. At 4:45 PM I got a text from American Airlines that our flight had been cancelled and we were rebooked for a flight on Sunday morning - that was 48 hours later! At that point I called the Celebrity to see if they could help me - WOW! They were awesome! I talked to a man named Aaron. He thought is was ridiculous that we had been rebooked for a flight leaving two days later. His words were "that is unacceptable, I am going to see how to change that". Aaron was then able to book us on a flight for the next morning on Delta. Next, he made a reservation for us at an excellent hotel near the airport and told me to be sure to keep any receipts for taxi/transportation to the airport so he could reimburse us for that expense. I WAS BLOWN AWAY! Aaron (Celebrity) took care of everything in about 30 minutes over the phone! Given that we were still on our tour of Mt. Rainier, we were able to finish our tour, our driver simply dropped us at our hotel, we had an easy check in, were given 2 coupons for the hotel breakfast, and spent the evening relaxing! We didn't have to spend hours on the phone arguing with the airline or stand in line at the airport hoping for a voucher for a hotel stay. With that experience, we became Celebrity Loyal! We are already looking at Celebrity itenararies for 2020. Read Less
5 Helpful Votes
Sail Date: July 2019
Have taken many cruises over the years. With the exception of 2 cruises, we always cruised Royal Caribbean. After the last cruise, 2 years ago on the Anthem, we decided to try Celebrity. The service was 100% better! From the moment we ... Read More
Have taken many cruises over the years. With the exception of 2 cruises, we always cruised Royal Caribbean. After the last cruise, 2 years ago on the Anthem, we decided to try Celebrity. The service was 100% better! From the moment we went aboard, we received excellent service with a smile. It seems every employee is happy and walks around with a smile and kind word, If you ask them where something is, they take you there! One of the disappointments on our last RC cruise was not having enough staff to service the passengers. We had a drink package and it was an effort to get a drink! On Celebrity, we were asked numerous times by numerous staff if we needed a drink. This was at EVERY bar. In the Main dining room, you had a drink server, sommelier, waiter, asst waiter and maitre D. On the Anthem, our Asst waiter was actually making the drinks and they didn't arrive until after dinner came! Our first night in the Main dining room, we were not happy with the location of our table which was near the serving station. When we left, we asked if we could change. They said they were all reserved and they would try. We arrived in our room the next day and a note with our new table was listed. Food was really good in the dining room. The Oceanview Cafe had a great buffet, nice selection of food, tables cleaned quickly, and managers constantly overseeing the operation. I am not really a buffet person, but ate there quite often. We tried 2 Specialty Restaurants, Tuscan Grill and Qsine. Both excellent. Qsine was very interesting, an eclectic restaurant with various types of food. Order on an Ipad and let them know when you are full. We initially ordered too much and they stopped when we were finished. The cabin was very nice. We usually do inside, husband likes the darkness in the room. The bed was so comfortable, almost as good as the Marriott beds. The bathroom is very small, but I liked the rectangular shower better than the oval. Less shelves on the sink but it worked. The place was immaculate and our attendant had a great sense of timing when he came to clean. The Celebrity has an older population (40 plus) than the RC large ships (Allure) and very few kids, which was a plus. Not as many activities for them as the splashier ships. The layout of the ship is nice. The shops are all at one end, much classier than the other ships. No blocking the walk way with tables of sale items. Very relaxing cruise, we booked another for next year. Read Less
Sail Date: July 2019
We choose this cruise because of the ports visited-Sicily, Malta, Argostoli,Greece, Dubrovnik, Croatia, Koper, Slovenia. The ship is older, but still lovely. We were in an Aqua class cabin at the rear of the ship and loved it. We ... Read More
We choose this cruise because of the ports visited-Sicily, Malta, Argostoli,Greece, Dubrovnik, Croatia, Koper, Slovenia. The ship is older, but still lovely. We were in an Aqua class cabin at the rear of the ship and loved it. We enjoyed the Blu Dining Room where the food was excellent. We felt the staff was very accommodating throughout the ship. A lot of people on the forum complain the ship is “tired”, but we enjoyed its smaller size and next year it is due for an overhaul. If you are looking for a mega ship with all the new bells and whistles, this is not the ship. However, if you are concentrating on the ports of call and want a lovely means of transportation, this is a great ship and itinerary. We used the ships excursions exclusively and were happy with each and every excursion we attended. By watching the website for sales and using ship credit, the excursions were reasonable. We only had one sea day on this cruise, so we did not participate in many on board activities. However, I attended two dance classes and they were a blast. I also had a message at the Canyon Ranch Spa and it probably was the best message I’ve ever had. The ships entertainment was fine. We attended a couple of production shows and a comedian who was hilarious. All in all we had a fantastic cruise on the Infinity. Read Less
Sail Date: July 2019
Let me start by saying that it's 20 years since our last cruise and after reading reviews and itineraries for the different cruise lines, my husband and I decided on Celebrity. We also chose Amsterdam as the departure port because we ... Read More
Let me start by saying that it's 20 years since our last cruise and after reading reviews and itineraries for the different cruise lines, my husband and I decided on Celebrity. We also chose Amsterdam as the departure port because we didn't want to fly for various reasons. The check-in and embarkation could not have been better. No problems whatsoever. At this point I think it's only fair to say that as for security, it was first class. Obviously because of the times we live in it had to be much stricter than our last cruise but as a result, we felt very safe on board. A big thank you to celebrity for that. As we were Concierge class it included a welcome aboard lunch in the Opus Restaurant. However, as were given an embarkation time of 1 o'clock, by the time we got to the restaurant in question we found another couple trying to get in but had been told it closed a few minutes earlier. All four of us explained our situation and finally, we were allowed in. Not a good start to our cruise as we believe the restaurant should have been informed of the latest time for concierge guests to board and be directed there for lunch. Thankfully it was the only incident on embarkation day. Our Concierge Aldin Buendia, was very helpful and kind. As we both have food allergies and after experiencing some difficulties during an "open seating" for dinner in the Opus Restaurant the day we were docked in Warnemunde, she immediately dealt with our complaints and everything was sorted out. From then on, we had the same table (142) all the time with our trusted waiters Yanin, Tatitiana and Sergei to take care of us. A big thank you to all of you. However, like other reviews we did feel the menu in this restaurant could have been a lot better. We had no problems with the quality of the food, but the selection/description left a lot to be desired. Specialty Restaurants - we didn't dine in any as we believe guests shouldn't have to pay extra for things like that. It seems cruise lines are now putting profit before guests which we think is a step in the wrong direction. Spa - had my hair done twice by Anderson for the two Chic Evenings and found him excellent. Gave me some very helpful advice all of which I have since acted upon. Thank you! Photo Gallery - excellent. As my husband doesn't like having his picture taken, we have very few over the last number of years. However, as we we were celebrating a few things, we decided to have some taken around the ship and on good advice by the staff took the "photo package" for $250. Best value ever! Evening entertainment Reflection Theatre - we enjoyed most nights. The best ones for us were The Overtures Stares of St Petersburg Folkloric Group and The FlyRights. We felt Celebrity's own production shows we not great and the costumes let it down. It's as if they wanted to do the whole thing on a shoestring. My experience of shows on a cruise were spectacular with props and costumes giving it a real Broadway feel. These were nothing like it unfortunately. As for the places visited, see our reviews of each port. Overall, we enjoyed the cruise very much and would certainly recommend Celebrity and this itinerary without hesitation. One final piece of advice: if you experience any problems whatsoever do not hesitate to speak to the person in charge. Read Less
1 Helpful Vote
Sail Date: July 2019
Cruise ship was supposed to be newly remodeled, but they went cheap on using double pane glass for the balcony doors, so you can hear EVERY LITTLE THING! We have been on several other cruises with other lines, and Celebrity advertises as ... Read More
Cruise ship was supposed to be newly remodeled, but they went cheap on using double pane glass for the balcony doors, so you can hear EVERY LITTLE THING! We have been on several other cruises with other lines, and Celebrity advertises as “luxury” and “superior” but that couldn’t be further from the truth. In the past one of the best parts of a cruise is how friendly and fun the staff is, but don’t expect that on a Celebrity cruise. The spa overcharged us and was the most rude of all, also not honoring our appointment time (which I had made months in advance), they saw us an hour late, which messed with our other plans for the day. The food was a huge letdown in quality and taste, it should also not take 3 hours to get through a meal. Tried to get issues resolved on the cruise ship and with their post cruise department, but they do not care. Spent $10k on a post deployment vacation for my fiancé so we could rest, relax and see beautiful Alaska together, what a letdown. Celebrity offered $500/each towards our next cruise, NOT GOING TO HAPPEN! Read Less
5 Helpful Votes
Sail Date: July 2019
I chose this for the Bermuda cruise. Getting on the ship was easy. Luggage survived and was delivered on time. Upon first inspection everything seemed fine. We opened the mini bar and noticed that $110.00 worth of items missing and a half ... Read More
I chose this for the Bermuda cruise. Getting on the ship was easy. Luggage survived and was delivered on time. Upon first inspection everything seemed fine. We opened the mini bar and noticed that $110.00 worth of items missing and a half eaten piece of cake was in it. We contacted the cabin steward and he didn't seem to concerned. Placed a call to guest services and they sent two managers up. We asked for the mini bar to be emptied since we don't consume alcohol. They next morning the cabin steward confronted us about it stating he knew about the missing items. That was unnecessary! We purchased the premium non alcoholic Drink package. Getting more then one water that was cold was almost impossible. What smelled like raw sewage lingered around the ship during the 7 days. Keep a very close eye on charges. My husbands credit card had tips in it from the martini bar. We never went to the martini bar. All gratuities included with the package we purchased. We don't mind tipping. My husband has to use a mobility scooter and the entrance ways to a lot of the doors did not have little ramps. This caused the scooter to get stuck. We got concerned because the scooter starting making a loud clicking noise from the left rear wheel. Getting on and off the ship in Bermuda was a breeze. The food in the aft was buffet style and sub par. Select dining was okay except we had to sit 2 feet away from the couple next to us. We requested private dining. Didn't happen. On board entertainment was okay. The cruise director was very pleasant.The activities director was outstanding. They did a little update via the TV in the room everyday. Stateroom had plenty of space for our severe over packing. We booked a excursion prior to the trip. Checked the current info and charges on the TV and noticed that both of us had extra $54.00 dollars in credit. So we went to cruise services desk and asked why? They cancelled our excursion. Instead of putting the full amount back on my husband's credit card they split it down the middle. Upset about that . Proceeded back to the room and we had a voicemail stating it was cancelled. Kind of stung a bit since we already found out about it 45 minutes prior. This was our first cruise and a learning experience. It didn't help that a new building was being erected straight below our balcony in Bermuda. Do not rent the little electric orange cars next to clock tower mall. Disaster!!!!! Was not maintained or fully charged. Broke down. This happened to another couple late at night. One thing I need to add. Look at the phone in the state room before using it. Ours had something hard stuck all over the mouth piece. Nasty Read Less
2 Helpful Votes
Sail Date: July 2019
Great experience with Celebrity cruises ships before decided to vacation with them again Great service above and beyond expectations Melvin -room man amazing talents, had our room in tip top shape every morning and night. Making ... Read More
Great experience with Celebrity cruises ships before decided to vacation with them again Great service above and beyond expectations Melvin -room man amazing talents, had our room in tip top shape every morning and night. Making sure that we had everything in our room that we would need. Very friendly and outgoing. Khristopher our waiter in dinning room met all our needs remembering our likes and dislikes , very positive and outgoing attitude Ajit -wine Steward met all our needs and remembered what we liked,also suggesting new wines to try. Very positive and great energy Booked a transfer with Celebrity from airport to ship terminal this was very well organized, staff toke our luggage all we had to do was follow the celebrity rep and get on the bus. All amazing staff on this vessel in all areas that we were exposed to., The embarkation was busy the celebrity team made the line move quickly, disembark was very quick and well planned out Read Less
3 Helpful Votes
Sail Date: July 2019
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely ... Read More
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely old, but it's very clean and well-maintained. And I can't even begin to tell you how incredibly the staff was. We've previously sailed with Princess (just okay) and NCL (horrible experience). My husband and I agreed that we'll look at Celebrity first, for all future cruises. We booked a Concierge Class stateroom, and never regretted it. Our embarkation time was 11:30. We arrive about 5 minutes early, and were on the ship with a glass of champagne in hand before 11:45. I still can't believe how smooth the check-in process was. We spent the next couple hours enjoying the pool bar while waiting for access to our rooms. The stateroom was outdated, but very clean. Our Concierge, Jonathan, was fantastic. He provided guidance with a couple ports, and was able to quickly re-schedule our disembarkation time to accommodate the transfer we booked outside the cruise line. The food in the main dining room was overall amazing (we each had only one meal that was not so great). The service team (waiter, assistant waiter, and sommelier) were very friendly and attentive. The buffet was always clean, and the food was much better than expected. We took part in a Wine and Food pairing, and the host, Fernando, was absolutely hilarious! I only have two complaints: 1.) The first couple days onboard, the staff really pushes dinning and beverage packages, to the point of annoyance. We had the Classic beverage package, which we found to be sufficient. I was on an Aperol Spritz-kick during this cruise, and each one only cost an additional $1.20. Upgrading to the Premium package would have cost another $10 each day, and I certainly wasn't drinking enough for it to be worth it. There are only three specialty restaurants, none of which interested us. 2.) Most of the onboard activities focus heavily on spending money. Jewel shows for discounted items, watch seminars sponsored by Tag, massage demonstrations in the spa, and (of course) art auctions. We've always enjoyed the game shows and trivia activities on previous cruises, but these all took place in a small/enclosed lounge or bar area. On other cruises (newer ships) this has taken place in the open atrium area, which the Infinity lacks. Quick recap of our ports: ---Venice: Embarked Day 1, and stayed in port overnight. We did the Celebrity Doge's Palace, Gondola Ride & Glass Showroom Demo on Day 2. Skip it. The Doge's Palace tour was definitely worth it, but it would be better booked through an outside tour company. The gondola ride and glass showroom were incredibly touristy and uninteresting. ---Split: We booked a walking tour of Diolcetian's Palace through GetYourGuide. It was about a 20 minute walk from the ship to downtown Split, which was very easy. We spent the rest of the day having lunch and walking around the town/Riva. ---Kotor: We booked a speedboat ride to Our Lady of the Rocks and Perast, through Viator. There were 3 other ships in port that same day, and it was insanely packed. We were fairly far out in the Bay, which made for a 20 minute tender ride. I would definitely recommend getting up early to sit outside on the deck or balcony, and enjoy the beautiful views as the ship pulls into the Bay of Kotor. ---Corfu: We booked a beach transfer across the island, through GetYourGuide. It was half the price of the ship's beach transfer, and took us to the exact same resort. ---Naples: If you want to do Pompeii or the Almafi Coast, book this through the cruise ship. We booked Celebrity's 10-hour Capri, Sorrento, Pompeii excursion, and were glad we did it. We were first off the ship and last ones back on. But since it was booked through the cruise line, we didn't need to worry about missing the boat. ---Rome: We booked a hotel transfer through GetYourGuide. It was about $100 for two of us, but worth it. The Celebrity transfer options were only to city-center, and were packed full of people. It was worth the extra money to be taken directly to our hotel. Our tag number was able to get off the ship 15 minutes earlier than scheduled, and the disembarkation process took all of 5 minutes. Our bags were ready for us in the terminal as soon as we got off the ship. Summary: The ship is old, but clean and well maintained. The staff is amazing. The food is delicious. The itinerary was perfect. We recommend this cruise line/ship, and we'd do it all over again! Read Less
1 Helpful Vote
Sail Date: July 2019
We chose this cruise as the dates fitted with our 30th wedding anniversary and also because of the destinations we hadn’t been to before except one. From the start on arrival to the airport , celebrity staff were very organised, not a ... Read More
We chose this cruise as the dates fitted with our 30th wedding anniversary and also because of the destinations we hadn’t been to before except one. From the start on arrival to the airport , celebrity staff were very organised, not a long transfer to the ship around 30-40 mins, concierge check in was very quick, smooth all round, we were on the ship before we knew it, lovely drinks welcome on board, the ocean view cafe was open and we didn’t have to wait longer before the staterooms were ready, staterooms were comfortable enough and had toiletries in the bathroom, hairdryer and safe in the room, our stateroom attendant was very good. Our dining room experience was amazing, we had the most amazing friendly staff who couldn’t do enough for you and it’s the first cruise after doing 6 previous cruises that we saw and spoke to our head waiter all the time, just makes the difference, the food was of good quality, some days were excellent, the favourite was the tornado steak, the lamb and lobster night just fabulous. The Ocean View Cafe, was set out around both sides, sometimes you were searching at different ends for certaIn foods, but you got used to the set up, we never struggled to find a table as there is plenty of seating, the staff again are very friendly. The ship itself was lovely, I understand that people say it’s a little older fashioned but nothing at all that you need to worry about, we felt that all the areas, Cafe al Bacio, martini bar, cellars masters bar, were of a good standard, there is fabulous outside film area all with comfy seating showing movies everyday, the toilet areas are very clean and well stocked and the staff again are very friendly. We loved every destination that we went to, Venice was gorgeous, gondola ride is €80 but this can take up to 6 people, so you can share the cost, what a beautiful place. Croatia was gorgeous, we just took the hop on hop off bus for a bus tour and walking tour this was €20 pp, really good way to look around. Kotor was just stunning, you take a tender from the ship and we just had a look around ourselves, for a few hours, wow the sail away was stunning to see. Corfu we wanted a beach day, we missed out on the celebrity beach trip, this sells very quickly we tried to book as soon as we got on board but it was already full, the ship cost for this trip is around $40-$45 pp, so we just got off and looked for own transport, be careful as the taxi trips at the port are charging €110 for 2 which is just a rip off, here we ended up on the red tour bus at €19 pp, we stopped off at the first beach on the tour had 4 hours and then got the bus back and saw the rest of the tour which was great, beach beds to hire, reasonable cost, with bar selling drinks and food at good prices, there are also toilets at this beach, the staff were very friendly and are up and down the beach serving. Naples we did a ship trip here, at $99pp to Pompeii we did the 1.30pm 4 hrs trip as the am one was sold out but this was perfect we had the best guide called Jose, he was very knowledgable and was passionate , he was quite funny also which made the trip brilliant, apparently we totally made the right decision to go in the afternoon as the morning one was so rammed with people it was hard to get around.. Wow this cruise was amazing we loved every minute, we will definitely be cruising with Celebrity again.. Read Less
9 Helpful Votes
Sail Date: July 2019
This was the first cruise for just my wife and I without having our kids onboard. Previous cruises have all been family cruises on Royal Caribbean. We are both in our early 50's. We flew into Fort Lauderdale the day before our ... Read More
This was the first cruise for just my wife and I without having our kids onboard. Previous cruises have all been family cruises on Royal Caribbean. We are both in our early 50's. We flew into Fort Lauderdale the day before our cruise and took the hotel shuttle to the Hyatt Place on 17th Street, near Port Everglades. We took an Uber to/from dinner on Los Olas Boulevard- about $8 each way. Many restaurants and bars in the area to choose from. On departure day, our hotel offered shuttle service to the port, I believe it was about $10 per person. We took an Uber for $8.50 total, plus tip. Our Uber driver dropped us off by the luggage porters, just after 10:30am. I gave one of the porters a tip and he took our bags right from the trunk of the Uber. We didn't have to touch our bags again until they were outside our cabin a few hours later. Check in was flawless. We did all the registration online months ago, so Celebrity already had our passports, photos, credit card info for onboard charging and all other necessary items. We showed our passports and express passes and headed for security. Surprisingly, my bag wasn't physically inspected. I had two bottles of champagne in there, a medium sized bottle of Listerine and my electronics bag- full of wires, plugs, battery packs, and a 6 outlet USB hub- which was perfect for charging all of our electronics. We then took a seat and waited to board the ship. I BELIEVE the suite guests boarded right after they went through security, but everyone else started boarding at 11:00am. Priority boarding, like the airlines, based on class and Captain's Club status, so we were towards the bottom. We were greeted on Deck 5 with a Kir Royale and headed to our cabin to drop off our backpacks, pick up our seapass and head to lunch. We were in the lunch buffet line by 11:30. It was crazy, but there was plenty of seating available. The lunch buffet was very good and has many options- pizza, deli sandwiches, fresh fish, Asian, Indian, Mexican.... For the sailaway on Day 1, we were on deck 15, in front of the basketball court. This was a great view. We also watched a sailaway from our balcony, Sunset Bar and we were invited to the helipad for a sailaway. My personal favorite view was from the Sunset Bar. We both agreed that the Helipad view was really nothing special compared to the other views, even though it is an invitation only event. Dining- We booked Tuscan, Sushi on 5 and Murano in advance a few months ago. We LOVED the dinner on our first night at Tuscan. Appetizer portions are small and are sized for one person, so sharing a few apps was great and not overfilling. Entrees and dessert are delicious and Tuscan had a nice selection of Italian wines to choose from. On the second night we went to the main dining room. While the service and food there is very nice, it wasn't for us. It's a BIG room, loud, bustling, but has good quality food. However, we had a small, quiet, intimate dinner the night before at Tuscan with high quality food and service. We decided to book more specialty dining for the rest of the cruise. So on day 3, we saw one the specialty restaurant people outside the buffet. They saw our other reservations and gave us a package for reduced rates to cover the remainder of the cruise. I know some people think it is a waste to spend money for specialty dining when the MDR is already included, but it was well worth it for us. The value and quality of food we received in the specialty dining was far greater than what we paid. We like the quiet, fine dining experience and service. The MDR is great when traveling with family or a large group, but the specialty dining made a trip for just the two of us much more enjoyable. Day 3 we had dinner at Le Petite Chef. Yes, it's a gimmick, but it's unique gimmick and the food was delicious. Check YouTube for Le Petite Chef to see what it is if you don't know. We saw the 4 chef competition- Spanish, Italian, French and Japanese. Day 4 we went to Sushi on 5. Great service again, super fresh tasting fish, great variety. I had the premium drink package, so I was able to enjoy PLENTY of Junmai Daiginjo sake at no additional charge. Day 5 we had a second dinner at Tuscan. We ordered different items than we had on Day 1 and were equally as impressed. That leaves Murano, which we did on Day 7. Wow! Impeccable service and food. We both started with a soup and then shared a Lobster Murano, prepared tableside, and Chateaubriand for two, also prepared tableside. Phenomenal! My ONLY complaint about Murano was the wines. While they have an extensive wine list, the by the glass selections was basically the same as the other restaurants. There was ONE high end French white- Joseph Drouhun Chablis, Premier Cru. It was $29 a glass. (we paid the $14 difference plus tip difference from our package to drink a wine that matched the food quality). When the wine arrived, we were told the Drouhin was out, but they would pour us the Faiveley Chablis Grand Cru for the same price. That's like ordering a Cadillac, but getting a Mercedes instead. GREAT wine. But then for reds to have with the Chateaubriand, the only two French wines by the glass was Mouton Cadet and Bertrand- a used Ford and a Chevy. We had Decoy Cabernet instead- a very good wine, but not at the same level as the Chablis or the entree. It would be nice to have some higher end French reds by the glass, or higher end red wines in general. Overall, specialty dining could use a wine list (BTG specifically) overhaul and be unique to the restaurant and separate from (or in addition to) the main dining wine list that the corporate office has contracted. Captain and Crew- They were all great. Capt Kate was very visible and interactive with guests. But most importantly, I always felt the ship was safe and in capable hands. She is definitely someone for young girls (and boys) to emulate. Maarten Breuls, the Cruise Director, was born to do that job. Entertaining, engaging, self deprecating, enthusiastic- all the while coming across as genuine and not cheesy at all. The rest of the crew, starting with our cabin steward, Ariel, restaurant servers, bartenders, etc. were extremely helpful and courteous. Regardless of what I asked for, I was never told "no". It may cost extra, but if you request something within reason, Celebrity staff will accommodate. My favorite places on the ship. The Martini Bar. The bartenders made it the best bar and most fun place on the ship for us. They are friendly, entertaining and helpful. It was also in a perfect location for us when headed to dinner (forward cabin, aft dining, martini bar in the middle) or to an after dinner show in the theater. The Sunset Bar was my second favorite bar and favorite sail away location. The Sunset Bar is also the only place to have a cigar while onboard- on the port side. Cafe al Bacio was great for a morning pick me up espresso, afternoon pick me up espresso and evening sweets. I also enjoyed the Sky Observation Lounge. It was a nice quiet place with a great view to read a book, catch a break from the heat of the pool deck, grab a quiet drink or play trivia. And I loved my cabin for an afternoon nap or sitting on the balcony watching the waves or having breakfast room service. Entertainment. The highlight shows for us were the two comedians who did two different shows each- Phil Tag and Rich Aronovitch. Both had a family friendly show that we attended. They were both hilarious while being clean, so we returned for their late night adults only show. Even funnier and really not that dirty of shows. We also saw two musical shows. One was what I would call a singing impersonator and a Frankie Valli tribute group. They were both entertaining, but neither was my music style. I think they had more appeal for an older crowd. Ship WiFi. I completely understand that on a steel ship with many decks and many walls, it is difficult to get a good signal, but for the price that Celebrity charges to have WiFi, they need to make it better. I don't know if WiFi repeaters are the answer, but something needs to be done. I paid $80 for the seven days to have an internet surfing package for one device- my iPad, which was left in my room. I had it to communicate with my kids, check sports scores, internet, social media, Cruise Critic, etc. I didn't put it on my phone because I wanted to be cut off from work and to relax. It was SLOW. Dial up slow, or never loading slow. Maybe the full internet package was better, but I wouldn't spend more money when even checking emails of Facebook in my cabin took 5 minutes to load. Celebrity phone app. It's really not much before or after the cruise, but while on the cruise it was fantastic and had so much more information loaded onto it than you can see when you're not sailing. You can use it at no extra charge with the ship's WiFi and your phone on airplane mode. My wife and I were mostly together, but we found the texting on the app to work well- although you need to check the app to see if you have a message. Your phone won't ding if the app is closed. And again, because the ship's WiFi is weak, messages were delayed sometimes if you weren't in a good location. I LOVED the daily calendar and being able to move the things you want to do to your own calendar. It was nice not to have to carry around the paper list of activities. I just wish there was a reminder notification- because I did forget about a few things that I wanted to do that I put on my calendar. Specialty dining and excursions booked through Celebrity are automatically added to your "My Calendar". Disembarking. Like embarkation, disembarkation was flawless and painless. My account was setup with a credit card to pay for onboard charges, so we didn't need to see guest services to check out. We had a 12:15pm flight out of FLL, so we weren't in any hurry to leave. We left our suitcases outside our door the night before and they were taken off the ship the next morning for us. We left our cabin about 8am and waited in the Equinox Theater for about 40 minutes. We scanned our sea pass cards, said good bye to Capt Kate and got our luggage and headed out the door. I looked at taking an Uber or Lyft to FLL, but by this time, a great number of passengers were already off the ship and both apps said there would be a wait for a car and the cost would be about $16. So we walked to the taxi line and took a taxi. It was $20 plus tip. We were at the airport before 9:30am. Would we cruise Celebrity again? Absolutely. I didn't mention excursions because I thought this was already lengthy and I think others cover that well. But we weren't too impressed with the Beach Day in Costa Maya. Not a very pretty beach. We loved the tour to Tulum from Cozumel/Playa del Carmen. We did the Tulum tour through a private tour company, set up by our travel agent. The tour was great, but we got back to the ship at 3:17. All aboard was 3:30. I didn't like cutting it so close. We had to take a ferry back from Playa del Carment to Cozumel. Then get off the ferry, wait in a taxi line, go through Cozumel traffic and get to the ship. Many opportunities for something to go wrong. So check the return time when using a private tour. It may be worth the extra money to use the ship's excursion. Lastly, although there was two us, we did spend some time apart on the ship. I can't speak for someone who traveled as a single, but I always found someone at the bar, buffet, Cafe al Bacio, pool deck...who was friendly to talk to. If I was to go on a ship as a single, I could see this ship as being very fun one for a single traveler. But that comes from my limited experience of a few hours here and there. Read Less
3 Helpful Votes
Sail Date: July 2019
We chose this cruise for the itinerary. The itinerary was wonderful; we thoroughly enjoyed every port. Our service issues were numerous: a computer error kept us standing at check-in for 20 minutes, two different parties were assigned ... Read More
We chose this cruise for the itinerary. The itinerary was wonderful; we thoroughly enjoyed every port. Our service issues were numerous: a computer error kept us standing at check-in for 20 minutes, two different parties were assigned the same table in the dining room, the Customer Service line was regularly 40 minutes for days, the Customer Service staff gave us incorrect information, the final bill was illegible, our room key was inoperable. All avoidable issues. When these concerns were raised to the Cruise Director, his response was "go have a drink and forget about it". Wow. The ship is beautiful. Our cabin was exactly as we would have expected it. Most of the on-board entertainment was good. Celebrity has made changes that reduce the value of drink packages. The prices on the packages have gone up while the price of the drinks has also gone up. Now, Baileys is priced as a "Premium" drink, which means that it cannot be purchased with the Classic Drink Package any more. We no longer see Celebrity as offering a premium experience due to their recent changes. Read Less
4 Helpful Votes
Sail Date: July 2019
We chose to sail on Summit for the fifth time, because we love the ship and we also love that it's not HUGE, and it sails from Cape Liberty and that is a port we can drive to, rather than fly. We have had four wonderful cruises on ... Read More
We chose to sail on Summit for the fifth time, because we love the ship and we also love that it's not HUGE, and it sails from Cape Liberty and that is a port we can drive to, rather than fly. We have had four wonderful cruises on her in the past six years. Sometimes the drive from Philly to Bayonne has been a bit crazy due to road construction but this year it was as smooth as could be. We were early enough to secure a parking place in the parking garage, which was what I was hoping since we were leaving our fairly new car there for a week. However every time we have parked in cruise parking at Bayonne it has always been fine, whether in the garage or not. The only glitch with embarkation was that we were told by the stevedore when we dropped off our luggage, that we could not bring a case of bottled water onboard, even though we had a ship luggage tag on it. We have always done this in the past with no problem. He insisted it was a new rule, but that we could "carry on" the case of water. Well we weren't going to park and walk all the way to the terminal and then onboard carrying a case of water. I have a kidney condition which requires that I drink at least 64 oz of water/day, and while we did have the premium drink package, it's just been easier to have the bottled water in bulk available in our cabin. :( My husband put a few bottles in his carry on bag. Because we were booked in a suite we had almost no wait to check in, and before you knew it we were onboard, and given a glass of champagne. We were informed we could drop off our carry on bags at our suite and pick up our cabin keys there. We did this and headed to Luminae for lunch. The service in Luminae was excellent, as it has been on the prior two cruises. We were happy to see our waiter from last year there still too! The food was good but I was disappointed they didn't have the fried chicken and waffles we had the first day onboard last year. At dinner the first night we had excellent service as we did the entire cruise this time as well. The sommelier was very attentive and we never had to wait for anything. The food portions are sometimes a bit small, but for me they seemed very healthy and certainly filling. Desserts were extremely tasty (cheesecake, strawberry shortcake, and chocolate mousse cake are ones that we shared). Our cabin, a Sky Suite, was roomy and well laid out. We stayed in the same cabin the prior two years and it was exciting to see the changes from the "revolution!" We found the decor to be brighter and lovely. The bed was a big improvement and it was extremely luxurious and comfortable, as were the pillows. What was lacking was the amount of shelving, both in the bathroom and next to the desk. Several shelves have been removed for purposes of decor I guess. The wall next to the desk had two magazine racks; not very useful. Where the shelves used to be in the bathroom beside the commode, there was just a big empty rectangular space. Pretty, but not efficient with regard to space. The bathroom was MUCH brighter. However the shower seemed even harder to get into than before. The step up into the tub is as high as ever (we always bring a portable step stool to help getting in and out of the shower/tub), but there is a glass immoveable partition next to the commode which makes it impossible to turn the shower on without getting doused in the process. The shower curtain clung to the bather because it was in between two immoveable glass partitions. I venture to think some passengers might have trouble squeezing between these two immoveable glass partitions to get into the tub/shower. Also the fixtures in the tub/shower were difficult to adjust, and at one point one of the temperature control handles came off in my hand when I was attempting to adjust the temperature in the shower. We chose this stateroom mostly because of its oversized balcony. I had spent months looking forward to sitting in a lounge chair reading a book on this wonderful balcony. Unfortunately and to our surprise, the previous comfortable lounge furniture has been replaced with two stiff wood and metal upright chairs, a table (which was fine) and a love seat, with a cushion that seemed to absorb water. There were two concrete foot stools that were virtually impossible to move due to their weight. The second or third day we appealed to our butler and he got a lounge chair for me to use on our balcony. He told us he was going to leave it there for future guests, as it seemed like a good idea! Whomever redecorated the balconies apparently thought stiff wooden chairs would be great for lounging on a lovely balcony, rather than lounging as most passengers would enjoy on vacation. Hubby arranged for a surprise for me on our anniversary, and flowers were waiting after dinner, as well as rose petals on the bed and two towel swans facing each other, making a heart. VERY romantic! He had assistance on this from Rhiannon, one of the concierges in the Retreat (she was so helpful every day!). We ate in one Specialty Restaurant, the Tuscan Grille. It was super easy booking a reservation for that meal the night before on the Celebrity App. I loved that this was so easy and we could see what times were available. Saved so much time and effort, rather than calling, etc. The service in the Tuscan Grille was excellent. The food was delicious and the portions were large. The chicken (parmesan) was a very tough piece of chicken, but the sauce and eggplant parmesan were delicious. Not sure the meal was worth $90, but it was a nice diversion from Luminae where hubby got tired of the menu there. We didn't attend many shows. We saw some of the comedian and he was very talented (magician and hypnotist) and very entertaining. Did not attend any of the regular shows with the ship entertainment singers/dancers. The port shopping talk was very informative and lots of great prizes were given out there (there was a raffle). Also VIP shopping coupons could be picked up later for shopping in the port of Bermuda. We shopped at Kings Wharf and picked up some souvenirs. The Clocktower mall has a little bit of everything and is always fun, and not too large. I always get a piece of jewelry at the Crisson store there, and I bought some Bermudian perfume as well. Two days in port we ate lunch at the Frog and Onion restaurant, which is newly air-conditioned. The food and service was superb. On the third day in Bermuda we took the shore excursion to Horseshoe Bay. The service to and from was very efficient (air conditioned bus). Even though we have been to Horseshoe Bay several times, it never disappoints. I was glad we chose to go to HB on the last day in port because it was less crowded than usual, even though the Norwegian Escape was in port when we were. Such a beautiful beach. Clean; the water is stunning; the sand is cool and pink. There are changing rooms, restrooms, a burger restaurant and bar. You cannot go wrong at this beach for amenities. We rented two loungers and an umbrella and it was lovely. On the last day at sea we were invited to a special luncheon with the Captain and a few of his senior officers. Only a handful of couples were invited, and I'm not sure how we rated the invitation, lol. It was just amazing, intimate, and this captain and his crew are truly amazing dedicated people. Debarkation was seamless. Hubby got brought some breakfast to me from the Oceanview Cafe, and then we headed to the Retreat to wait to be called to disembark. Oh I forgot to mention, the Retreat has also been revolutionized, and it's lovely and has great service. Hubby missed the leather chairs and paneling, but I thought it looked peaceful and airy. Our only problems on this trip were getting the items we had pre-ordered (and paid for ahead of time) to be in our cabin when we set sail. NONE of the items we ordered (wine, rum, flowers) were delivered on sailing day, and when we inquired, nobody seemed to know anything about them. We had to complain numerous times but finally got the rum and the wine on the second and third days. After debarkation, we collected our car and luggage and were on our way home by mid-morning. A great trip. :) Another wonderful cruise for the memory books. Read Less
2 Helpful Votes
Sail Date: July 2019
My new bride and I decided to take this cruise for our honeymoon. Check in and parking at the Bayonne terminal was SUPER easy! 30 minutes from leaving our car to in our room! We paid for a concierge balcony room, room 8108. We were ... Read More
My new bride and I decided to take this cruise for our honeymoon. Check in and parking at the Bayonne terminal was SUPER easy! 30 minutes from leaving our car to in our room! We paid for a concierge balcony room, room 8108. We were VERY disappointing to see that our balcony was basically cut in half on a diagonal making it very small and very hard to have both of us on the balcony. We were also not very happy to see that celebrity did absolutely nothing to acknowledge that it was our honeymoon. Basically if you are going on your honeymoon, pick Royal Caribbean and not Celebrity. Other than that this cruise was SUPER relaxing! What made it different that Royal is there are not as many activities during sea days which leaves plenty of time for napping and chilling! The food was PHENOMENAL! Everything was cooked to par and met all of my expectations. We had Inocente and Suvingar as our wait staff the first night and had others other nights who were not even friendly, but we ended up requesting them for the remainder of the cruise. For my birthday we went to the Tuscan Grill in which we were treated like royalty! They served us TOO much delicious food that we couldn't even eat the birthday cake they gave us but they did room service it to the room for free! The late night pizza and cookies at the Oceanview cafe were the perfect midnight snacks! The ship itself is very beautiful and very clean! It is a smaller ship and it does get tight on deck 4 since the dining room, casino, and theater are all on the same floor and gets crowded to get from place to place. Elevators are hard to catch as well since they do one job at a time as opposed to stop floor by floor and are also usually packed. They also decide to clean the elevators when it is time for all the passengers to disembark at the ports so imagine thousands of people trying to use only two elevators.... The pools were very small and could only hold 20 people at a time. The solarium pool was closed often as well. Forget about finding a chair, it is NOT going to happen unless you wake up at 6AM to reserve a spot. They put signs out to not do that but people do it anyways. I recommend enjoying the solarium beach chairs and beach "pods" in the evening. It was very quiet, comfortable, and had nice relaxing spa music to relax you after a long day! I wish I had these chairs at home! Dan the cruise director is certainly a character and his sidekick Nacho was a joy to have on the ship! The evening entertainment was AWESOME!!! In the end, Bermuda was stunning and enjoyed our vacation! Read Less
1 Helpful Vote
Sail Date: July 2019
We enjoyed our 7 day Alaska cruise on the Eclipse. The Eclipse ship was comfortable, spacious , and clean. Everyone was so friendly and the service was wonderful. Our stateroom 8257 was very comfortable & clean, we had a great view ... Read More
We enjoyed our 7 day Alaska cruise on the Eclipse. The Eclipse ship was comfortable, spacious , and clean. Everyone was so friendly and the service was wonderful. Our stateroom 8257 was very comfortable & clean, we had a great view from our Balcony. Our housekeeper "Melvin" was so very cheerful and helpful. Melvin took care of all our needs every day, ie extra towels as many time that we needed them , he placed ice in the ice bucket every evening for me at 9 pm, brought personal items for our person care when needed, . Melvin always greeted us every day when he saw us with a warm & cheerful good morning (day) & have a wonderful time I hope Celebrity realizes they have a winner they have n Melvin I have some severe food allergies & was very concerned about the preparation of the food during my cruise. I am very allergic to MSG, raw Ginger, raw Garlic, spices like curry, turmeric, cumin so had to avoid them especially Indian & Asian dishes. Therefore, on the first day of the cruise I spoke to the Maitre d" in the the main dinning room and explained my concerns. He was really understanding and made special arrangements for me, he spoke personally with the chef about my dietary needs. Then he arranged for me to see the next days menu so I could select what I would like to eat and then checked with the chef to confirm that the meal was safe. By doing this I was able to relax and enjoy my dinner every evening without having to make it an issue. I would like to say thank you to our amazing and charming waiter, Vincent and the assistant Viviano. They took special attention to all our needs and made every evening very special. I extent my special thank you to the Maitre d, and the Chef for taking very good care of me. We ate at two of the Specialty Dinning Restaurants and enjoyed the meal, and attentive service. We selected the Tuscan Grille for a romantic Italian dinner & exceptional service (2 times) also the Qsine La Petite Chef because of the unique dinning experience show & gourmet dining (2 times) We enjoyed the 4 shore excursions that we took. Alaska is a beautiful place and make sure you go ashore or take am excursion to experience the place.The excursions are expensive but worth it, It was difficult so select which ones to take. My favorite was the Hubbard Glacier Inside Passage Cruise. Make sure you dress warmly for Alaska as it was very cold during the Alaska cruise. I, actually had to purchase a warm fleecy hoodie at one of the stores on the cruise to wear to keep warm . The entertainment shows in the Theater were amazing. The director of entertainment Lauren was very profession, funny and delightful to speak to when she was on board the cruise. I would recommend this cruise to my friends and family if they show any interest in going on an Alaska in the near future. In closing I wish to say thank you to all the staff/crew that made this cruise a wonderful memory. Read Less
7 Helpful Votes
Sail Date: July 2019
Just finished up a week on the Celebrity Equinox- Eastern Caribbean Itinerary and it was, overall, a great experience. However, I would be less than honest if I didn't also state that the cruise fell a bit short of expectations. ... Read More
Just finished up a week on the Celebrity Equinox- Eastern Caribbean Itinerary and it was, overall, a great experience. However, I would be less than honest if I didn't also state that the cruise fell a bit short of expectations. Following is my effort to provide an honest and fair assessment of the Equinox and our experience on her. For reference- my wife and I are 50's/60's and have sailed on Carnival, Norwegian, Princess and one previous Celebrity Cruise (Mediterranean). Wife is from Scotland, I'm American, but have lived in UK and traveled a fair bit, mostly in Europe. THE SHIP The Equinox Itself is a beautiful ship that is generally well laid out and easy to navigate. Cabins are very nice- Ours was an aft balcony which we really enjoyed. It was a pretty long walk to the elevators & stairs, but we didn't mind. For those who may have health or mobility issues, a more mid-ship location would probably be advisable. Although we generally try to use the stairs to help burn off calories, there were ample elevators and although the ship was full, the wait times were never long. The ship was well maintained and clean, and there were plenty of hand sanitizer stations throughout the ship which we appreciated. THE CREW/STAFF & ENTERTAINMENT We found the crew to be very friendly and helpful. Bartenders were often busy, but worked hard to accommodate everyone. The Celebrity Song & Dance crew were quite good and we enjoyed their presentations, particularly 'Topper'. The House Band was excellent and the other entertainers did a good job, as well. We also felt Maartin (Cruise Director) did an outstanding job. Overall, I'd rate the entertainment at an 8 out of 10. FOOD This is one of the areas where we felt Celebrity has 'fallen off' a bit. While the Silhouette Main Dining was Good, it wasn't Great. The service was excellent, but Celebrity has clearly elected to decrease it's food costs somewhat as compared to our last cruise with them. In fairness to the company and as a restaurant owner, I can understand the huge challenges they must face when attempting to feed so many people with varying tastes and still maintain profitability. However, I really hate the fact that Celebrity, as well as most of the other cruise lines have elected to push the extra-cost specialty restaurants so heavily. It's quite obvious they are using a lower grade of beef and seafood in the main dining room and only serving 'Prime' or upper-level 'Choice' in the specialty venues. That would be easier to accept if the cost of dining in the specialty venues didn't run $50+ per person per meal. I just believe that is a bit excessive for most cruisers. The Oceanview Buffet food was very good and equalled or exceeded that of buffets on our past cruises with a myriad of choices MOST of the time. Unfortunately, this venue was more or less shut down during the afternoons and after around 9 to 9:30 in the evening; offering only pasta and pizza at those times. Late-night dining options were very limited, although free room service was available until midnight. Apparently, the 'Midnight Buffets' are a thing of the past? Burgers, fries, hot dogs, etc were available at the Mast Grill, but I'm not sure on the hours of operation. We chose not to eat at any of the specialty restaurants, but heard generally positive things about them. PORTS of CALL This was really our biggest disappointment with the Equinox's Eastern Caribbean itinerary- Not so much the Ports-of-Call themselves, but more the timing. The stops (in order) are San Juan, St Thomas (USVI), Tortola (BVI) & Nassau. We elected to take this cruise primarily because we wanted to see San Juan and Tortola. Unfortunately, these were the two ports in which we had the least time (basically, only a half-day). I've been to St Thomas a few times and am not a big fan (although it does offer one of the best beaches in the Caribbean). Given its close proximity to San Juan & Tortola, I would much prefer to have concentrated more on those ports. MISC As is the case with every cruise I've been on, Celebrity 'pushes' those activities which provide them with extra profit- Art auctions, shore excursions, shopping in certain stores, etc. To their credit, their promotion of these things is not in the least obtrusive (as it sometimes is on Norwegian and Princess). My only complaint here is with their "Shopping Programs". The 'Shopping Guide (Michael) and probably the cruise line itself obviously has some sort of 'arrangement' with certain stores in each of the ports. It's fine that they offer recommendations for shops that sell 'genuine' & legitimate merchandise; however, these 'shows' are a bit misleading in that the great deals they go on & on about are not really that great. I priced some rather expensive watches that were supposedly 'Duty and Tax Free' making them a great bargain, only to discover I can buy them just as cheaply back home. But, my real complaint here is that maps they give you of each port, show ONLY the shops they are promoting. FINALLY I will definitely sail with Celebrity again. In spite of the areas above where I have outlined a few issues, I still believe they are one of the best, if not 'the best' of the mid/upper-level cruise lines. I've read some pretty negative stuff another reviews and have a hard time believing these people were being objective. For example, one reviewer of a March, 2019 cruise made the comment that the smoking areas around all of the bars bothered he and his wife. Hogwash! There ARE NOT smoking areas around all of the bars. Equinox has 4 designated smoking areas, 2 of which are locate on the starboard-side of bars- One completely aft and the other on the top deck forward. All one has to do at either of these, is sit on the port side where it's smoke free. None of the other bars allow smoking. Another cruiser complained about embarkation, I honestly do not see how it could have gone any smoother. I thought Celebrity did an outstanding job of getting everyone on and off the ship smoothly. Read Less
2 Helpful Votes
Sail Date: June 2019
I was hoping to be wowed by Celebrity having read up so much prior to going, but i have to say although they were good, I do prefer other cruise lines in retrospect. The ports of call made this cruise memorable for the right reasons. ... Read More
I was hoping to be wowed by Celebrity having read up so much prior to going, but i have to say although they were good, I do prefer other cruise lines in retrospect. The ports of call made this cruise memorable for the right reasons. Our cabin was lovely, clean and such a comfortable bed. Good closet space. Bathroom supplies were fine. A very quiet and smooth sail throughout no issues with the ship itself even though its due a refit being older, but i liked the size of it, and managed to not get too lost. The small annoyance is the water in cabin is extra costing over 5$ for a warm bottle of water, which if you have a drinks package its Free from the bars. Mini bar is also extra. Dining was mediocre. our table for 2 was squashed by a stair well we felt squeezed in. Service, was fine, just a little forced. Buffet was again Ok, but on some occasions some sections were closed, and left very little to choose from, however the breakfast ommlette station was fantastic, offering hot variety on demand. The waiters who clear the tables work very hard. Lovely views whilst sitting in the Buffet, this was lovely for sunsets and dolphin spotting whilst eating. Some bars kept running out of things waiting on deliveries. Some toilets had toilet paper on the floor, and no napkins. It actually felt like the ship was short staffed for some reason.Maybe they were training staff still I dont know. Food in the main dining was often luke warm and tiny portions. The soups were lovely to taste,but the menu every day was un-inspiring really, i was hoping the food would be something extra special. We didn't do the speciality due to the constant upsell all the time, and the menus offered there were pretty much the same you could get for free elsewhere. Cafe Bacio the coffee shop was a favourite of ours, wonderful drinks and pretty good service in here. Entertainment was constant around the ship, a great DJ Alessio, was fantastic, some great sounds, round by the pool bar and Maritin bar. He lifted the mood well. Evening entertainment one show was great the IBroadway was excellent but the other shows were ok, nothing too engaging, we found much of the shows were gameshow style which felt very much for the Americans onboard. Most of the bar staff we experienced were quite miserable, and found service very inconsistent and slow, one person great, next person not at all bothered to connect with you. such a shame. The best part was - Our ports of call were excellent, itinerary fantastic. I loved Venice, and Split and Kotor especially. The tours we did were great too, very insightful and interesting the tour guides were fantastic, we did some walking tours and found them very well organised and enjoyable. All the tenders and transfers were organised very well. everything rang smoothly, I was just a little underwhelmed by Celebrity, most of the hype says they are top of the list. i beg to differ. Read Less
1 Helpful Vote
Sail Date: June 2019
This is my 7th cruise, 4th with celebrity, 1st on the infinity. We choose this cruise based on the itinerary and we truly loved all the ports. The ship had an overnight in Venice then set sail the next day. I actually liked this ... Read More
This is my 7th cruise, 4th with celebrity, 1st on the infinity. We choose this cruise based on the itinerary and we truly loved all the ports. The ship had an overnight in Venice then set sail the next day. I actually liked this because it gave us an opportunity to explore Venice at night and have an incredible dinner in Venice. I also didn’t feel rushed. Our other ports were Split Croatia, Kotor Montenegro, Corfu Greece, and Naples Italy. My favorites were Croatia were we hired a private guide by speed boat to take us to HVAR for the day and Corfu were we hired a private sail boat to take us sailing for day. Montenegro is nice, cute little town. We stayed on the boat in Naples as we have been there before. We did have aqua class which allowed us to dine in BLU, and I feel is totally worth it. It’s a more exclusive experience and the service and food are wonderful. I especially love the breakfast. The staff on the ship are always so amazing. I had an injury on the boat and the staff went out of their way to be helpful. My only note about this ship is that it is very dated ( but we knew that coming on). My understanding though is that it is getting a complete refurbishing sometime soon so that will take care of any minor issues. As usual I just recommend people to do their research on the ports and find things you really want to do. Just getting off at the ports and walking around gets very old and boring. Take some time to think outside the box and look into even hiring private companies. Lastly, make sure you make your speciality restaurant reservations well in advance. They are very good and worth the money but they always book up. I can’t tell you how many times I have heard passengers complaining on day one that all the speciality restaurants were booked up because the didn’t know to reserve in advance. You can also now make spa reservations in advance so consider that for a day at sea. Just remember you are on vacation, try not to nick pick at every little detail. Just enjoy the cruise, drinks and food. Read Less
Sail Date: June 2019
We chose this ship for its itinerary and the timing of departure. We are experienced cruisers (10+ cruises) and this was our second on Celebrity. We booked a SkySuite (8127 accessible). After reading multiple reviews on this ship I will ... Read More
We chose this ship for its itinerary and the timing of departure. We are experienced cruisers (10+ cruises) and this was our second on Celebrity. We booked a SkySuite (8127 accessible). After reading multiple reviews on this ship I will admit I was concerned. I thought the ship would feel old and tired, I thought the staff would be lukewarm and the food mediocre. Now I am just wondering what ship the rest of the reviewers were on, because it certainly was not the Infinity that we experienced. We thought the ship was in great shape (yes if you look closely you could see some wear in tear, but whoever is looking that closely better not come to my house because we've lived in it for 16+ years and it also shows some signs of its age). The staff was delightful -- lots of fun and great entertainment. The ship is big enough to have the resources/activities of a large ship, but not so big to feel overwhelming. If you wanted to, you could avoid the crowds (even on sea days). We loved our Suite Class perks! Food in Luminae was among the best we have had on any ship including some luxury lines that are all about the food. And being in a dining room that seats a maximum of 50 at a time meant that we never felt rushed, never had crying babies, etc. to interrupt our dining experience (and we really dined!). Thought the itinerary was strong, although was a bit disappointed in Split, would have preferred Dubrovnik. Shore excursions were fine but not extraordinary - our best excursion we booked privately in Corfu. The only real complaint was the Wifi was spotty. and getting to and from the port in Venice is a pain -- Celebrity should have provided free shuttles - not charged for it. Read Less
4 Helpful Votes
Sail Date: June 2019
This is a long - log-style review. If you just want the summary, scroll down to the bottom. Equinox western Caribbean 6-29-19 – Aqua class cabin# 1560 Travel and embarkation: We arranged to fly to FLL the day before the cruise. ... Read More
This is a long - log-style review. If you just want the summary, scroll down to the bottom. Equinox western Caribbean 6-29-19 – Aqua class cabin# 1560 Travel and embarkation: We arranged to fly to FLL the day before the cruise. We originally had booked a 5:30 AM departure the day of the cruise on Southwest using points. But later we decided a 5:30 flight meant a super early start and we would be exhausted once getting on board, so we booked American through the Celebrity website for a 3:00 PM flight arriving at 6:00 PM. Good plan, but American, the PHL airport, and weather combined to make our 6:00 arrival 11:30 PM. By the time we arrived at the Hilton Garden Inn it was after 12:30 in the morning. So much for being refreshed when we arrived to the ship! In any case, after breakfast the front desk at the Garden Inn told us that the BJ’s “Across the street” had a nice wine selection and you didn’t need to be a member to buy wine. Who knew? We walked over and obtained two bottles to bring for Verandah enjoyment. While at BJ’s, the Florida skies decided to bring some liquid sunshine in abundance, so we called an Uber for the ride back to the hotel. At about 10:15 another Uber picked us up for the quick trip to the pier. Check in was incredibly fast. Porters took our bags, we breezed through security, and were told our keys would be waiting for us at the stateroom. We have a friend who works at the port and he was able to visit with us for a few moments while we waited to be allowed to board. About the same time our traveling friends also met us at the terminal. “Elite” and “Aqua” are both in the third group to be allowed to board, and we were both. By about 11:15 we were onboard. We were told we could stop by our cabin to drop off our carry-on but please not to linger there as the cabins were not ready. No worries, we followed instructions! We visited BLU to speak with the host to go over my DW’s food allergies and they were most accommodating. Along with our friends we visited the Oceanview café (Lido) to peruse lunch. Despite our early boarding, the Oceanview was already quite crowded. Afterwards we wandered around exploring the ship until we were told the cabins were ready at about 1:00. We really like the cabin (1560) and especially the huge overhang over the balcony. I know some don’t like this but for a warm weather cruise in July we found this allowed us to use the balcony quite a bit; without the shade, we would not have been able to use it. The shower is also nice. Service from our stateroom steward Usman was top-notch. The muster drill was held in the main theater. Celebrity has done a nice job with a humorous video to keep our attention during the drill. Holland America and Princess could take a lesson from this. After the drill our luggage arrived so we spent a little time unpacking the suitcases. We met our friends and enjoyed our first dinner in BLU. We all commented that if this meal was an indication of the rest of the cruise this is like dining in a specialty restaurant. Our waiter Luciano was incredible. After dinner we debated trying to attend the show but were just too tired. Wondering the ship we were impressed with the number of venues with live music. Sunday June 30 – Key West We ordered breakfast to be delivered to the cabin as we had an early meet time for our Key West adventure of a Private dolphin & snorkeling charter on the “Squid” by Honest Eco. We met our traveling friends at Café El Bacio at 8:00 and the six of us departed together. We took the shuttle to town and then walked the eight or so blocks to the marina, arriving right “On time” at 8:45. It was HOT in Key West while on land. We used the restrooms at the marina and got on board the Squid. Squid is a unique, custom built ship that runs mostly on battery power. This makes it ideal for dolphin watching. We did see a number of pods of dolphins, and even caught one doing a jump clear out of the water. This was a lot of fun and afterwards we went snorkeling at a reef off one of the out-islands. The snorkeling was not as clear as I would have preferred and with the current it was a little challenging to stay in place. I likely would have preferred the alternate to snorkeling in the ‘sponge garden’ where they sometimes take guests. We enjoyed the journey back to Key West and almost forgot how hot it was there until we docked. Then we trekked back to the shuttle stop. Upon reaching the ship I will say that the security staff were the meanest and most unfriendly I’ve ever experienced on a ship. First they were directing people into one of two lines to board Equinox. One of the lines was a little shorter but to reach it was a much longer walk around a building, and they directed people who were obviously having a challenge walking in the heat into the longer distance queue. This just shows a total lack of care for the guests and to be honest, makes the TSA look pretty good. After reaching the actual security screening, someone chastised me for not putting my camera into a tray. Well, on 30 prior cruises I’ve never needed to put my camera in a tray, so why on this one? Once onboard I needed to stop at the front desk to get change for tips and future shore days. While there I mentioned the security treatment as the “Worse experience in 30 cruises” and they took down my cabin number but I never heard anything further from anyone. This episode cost the Equinox ½ star from the total review. We had a little bit of late lunch in the Oceanview. I don’t recall the rest of the afternoon but this was the least special dinner in BLU. We were the latest of the cruise (as we had a late lunch) and ended up with a different waiter. Perfectly okay, but that was all. His assistant was also less than the best. On the way out we spoke with the hostess who said she would try very hard to get us a table with Luciano. Before dinner the Captains club invited all members to the sky lounge for the welcome back party. This was very nice with many officers attending. Monday, July 1 – At Sea We had a very enjoyable sea day on Equinox. The only negative to report is that Celebrity really needs to do a better job policing “Chair hogs” on sea days. Early in the morning (before 8:00) nearly every lounger in the solarium or near the pool has towels with clips, t-shirts, paperbacks, or whatever placed on them. Yet walk through there at 10:00 and there is nearly no one actually sitting in these loungers. There were a few family groups on board that obviously had one person go early and “Reserve” a dozen or more loungers all in a row. We witnessed the obviously frustrated pool staff looking up and down the empty rows while folks searched for a couple of chairs. On the positive side, there was a very nice cruise critic meet and greet. Captain Kate and many officers stopped by to say hello. The Captain also asked if the original roll call starter was there, any they were. We enjoyed the thermal suite for a while. While the main dining room is open for lunch, the offerings in the Oceanview looked better. We’ve been on this class of ship before but the Oceanview had such variety like we don’t recall ever seeing. The fresh fish being fillet and then cooked right in front of you is incredible. They made up a special order of grilled (rather than breaded and fried) Calamari for my DW, and it was delicious. There was a “Canada day” party in the Sky lounge which we attended. Most of the officers were there and we played Canadian trivia. Great fun. We enjoyed our Elite happy hour for a while before dinner and were very pleased to have Luciano back as our BLU waiter (as he would be the rest of the cruise). Tuesday, July 2 – Costa Maya, MX We enjoyed breakfast in BLU and met our traveling friends at 9:00 to depart the ship. I had come down late Monday with a case of “Pink Eye” so we found a pharmacy in the port complex (there are at least two) and for $11 they sold me antibiotic eye drops. Those worked perfectly and a few hours later my eye already looked much better. Based on cruise critic recommendations, we had booked an all-inclusive day at “Jaime’s at the Blue Reef.” Getting there was easy after navigating through the port complex. They really do NOT want folks leaving the port! 10 minutes in a taxi and we were dropped with at the Blue Reef on the Malecon. We had a very nice a relaxing time, but we will not do this type of beach day again. For one thing, it’s hard for us to stay on the beach for four-five hours. For another, we really don’t drink. I will say the food was very good and service terrific. But $50/person is a lot if you are not consuming huge amounts of alcohol (as the family near us obviously was!). The beach is very fine powdery sand and everyone is doing the best they can to prevent the huge amounts of sea grasses from washing up on the beach. We tried to go out to the reef to snorkel but getting there was a huge challenge so we never made it. We would do the beach at Costa Maya again but not at an all-inclusive. Returning to the ship we had a relaxing late afternoon and another great dinner in BLU. Wednesday July 3 – Cozumel, MX We went to the pool at 7:00 to enjoy some quiet pool time. We then visited the thermal suite until about 8:15. We rushed back for quick showers to make it to BLU before their 9:00 closing (or so we thought). Arriving at 8:45 we were surprised to find the door closed. The hostess saw us and waved us in. They had adjusted their hours due to the early port call today to 7:00 – 8:30. However, they sat us and we quickly ordered. Even with our late arrival we were not the last to leave BLU. We had a nice relaxing morning on the ship and for some exercise we did walk the pier and the port area. On past visits we have always gone to Chankanaab National Park and enjoyed the beach, snorkeling, and services there. But we had planned something different for this port day. Today we had prebooked a 1:00 tour at the Kaokao Chocolate Factory. We followed instructions and took a cab, arriving 40 minutes early. Our tour began 10 minutes early as everyone had arrived. This was a very different “Tour” as we learned a lot about the history of Chocolate and actually got to make our own Chocolate from Cocoa beans. This is a LOT of work! We also sampled MANY different types of chocolate. We enjoyed the time spent there, bought some more chocolates and they nicely packaged up the chocolate we made (Patties to make Hot Chocolate) to take home. They called a taxi van to take us back to the Equinox and we arrived 30 minutes before the all-aboard. The ship actually left port a little late as one of the ship’s tours was 20 minutes late returning. Dinner was in BLU and we also made the show tonight. This show was a “Journey” tribute band and they were superb. I was surprised that I only recognized a few of the songs, yet all of us really enjoyed the show. Thursday, July 4 – Grand Cayman Island We enjoyed our BLU breakfast and were on the first tender to the island, arriving about 9:45. The meeting time for our pre-booked excursion with Acquarius Sea Tours was 10:45. There were many independent tour operators at the port, but no one with Acquarius. Well, we were early, so we walked a little around town. We visited one souvenir shop where I bought a very bright tropical shirt for $12.00 and headed back to the port before 10:30. Still no one there from Acquarius Sea Tours but now at least 15 or so folks waiting for them. One family said they took their tour last year and really enjoyed it. In the meantime we had thought about ditching them as in our experience, if an independent tour provider is not there early to meet you reliability is in doubt. But we waited, and that was a mistake. Finally at about 10:55 Captain Mario shows up with his sign. He checks folks off his list, and leads everyone to the parking lot and an older mini-bus. We were among the first to board to sit in the middle. It is a 15-20 minute ride to the marina and the driver tells us a little about what we are passing. We reached the marina and headed out to the “Big John.” Boarding was fine and we found there was not enough room for all to sit in the cabin. We had a very quick safety briefing. We asked for water. Someone grabbed a reusable plastic cup, took the lid off a cooler, and dipped the cup into ice, then poured water from the same cooler into the cup. The look on my DW’s and friends faces was “Really?” I asked did they want to bail on the tour. All agreed so we quickly left the Big John before the ship left the dock. Captain Mario asked what was wrong and I explained I had a cold and drinking from a communal cup everyone would get sick. He said they had bottled water… We still decided not to join the outing and wished them well. Acquarius Sea Tours has an excellent web site. Reviews here are overwhelmingly outstanding. The price is very reasonable. But this just wasn’t for us. We went to the marina office and bought a couple bottles of water. They called a cab for the four of us. We returned to the tender dock at about noon. Back on Equinox, they were having a fabulous “All American” lunch in the lido. Full fresh fish being grilled, all kinds of great food and just a wonderful time had relaxing there. We met the chef from BLU who has been taking care of DW’s food allergies. We spent the rest of the afternoon (while it stormed outside and over the bay where we would have been on the Big John) in the solarium pool and thermal suite. We enjoyed the captains club happy hour and a great “Chic night” dinner in BLU. The lobster tails were very good. We managed to stay up for the July 4 party at the main pool. This ended up being geared to a much younger and energetic crowd so we didn’t stay long. Still this was a really great day despite (or perhaps because of) the aborted excursion. Friday July 5 – At Sea We checked the BLU schedule and breakfast today was 8:00 – 9:30, so we visited the solarium pool at 7:10 AM. We found that nearly every lounger was already “Claimed” with no one siting in them. We did finally find two quite a distance from the pool and put our gear on them while we enjoyed the pool. There was one other gentleman using the pool and we talked a while. After the pool, I went to bring back tea and fruit plates from the Spa Café. We decided to forgo the BLU breakfast in favor of enjoying the solarium. I was dry enough by that point to walk to the Oceanview café and ordered omelets to bring back. We enjoyed them on our loungers. Our traveling friends found us and said they missed us in BLU. I went back in the pool for a while with them. After the pool we all visited the thermal suite (and gladly gave up our loungers to folks looking for a few) and I believe I ended up napping on the warm stones. Leaving there late morning we proceeded to get cleaned up before lunch in the Oceanview. We had a table aft outdoors which was just delightful. The duet was playing at the sea view bar (deck 15 aft) at 1:30 so we went up there and snagged enough seating for our foursome. We enjoyed the duet. After their set it was time to get most of our luggage packed. We had our last captain’s club happy hour and an incredible last meal in BLU. I’ve always felt that cruise companies should plan the last meal to be a special one, so folks leave with a very positive experience fresh in their minds. All too often, this is not the case, but in BLU on the Equinox, this last meal was likely the best of the entire cruise. I enjoyed a filet that had to be every bit as good as a high-end steakhouse back home. Everyone raved about this last meal, regardless of their choice of entrée. Desserts were also terrific. We were all sad to say farewell to Luciano and the BLU team. There was another performance of the Journey tribute band this evening in the main foyer. We went and snagged some of the few available seats 30 minutes before the show. We enjoyed this although I will say that many of their numbers were repeats from their stage show earlier in the week. They are really good however. After the show we arranged to meet our friends for breakfast at 7:30 the next morning and returned to our cabin. We finalized our luggage and put it out for movement to the pier and called it a great day! Saturday, July 6 – disembarkation and post-cruise We met our friends outside our cabin at 7:30 and brought our carry-off bag with us to BLU. We had a very enjoyable final breakfast, leaving BLU at 8:15. Our expected disembarkation time was 8:35. We had just enough time for a necessary stop and our number was called. Hugs all around and then off the ship. There was a brief line at a “Facial recognition” station, but no other passport check or anything. Certainly the quickest disembarkation we’ve ever had at a U.S. port. Our luggage was waiting and a few moments later we were on the curb getting into a taxi. The taxi took us to National Car Rental at the FLL airport where we chose our vehicle from the emerald isle. Taxi fare with tip was $22.00. Conclusion: This was the closest to a five star cruise experience we’ve had in quite a few years. Let’s get the negatives out of the way first. The security process returning to the ship in Key West was simply the worst is all our 30+ cruises. I will say that at the other stops they were much more pleasant, but no one from the front desk ever got back to us. The other negative is the previously mentioned chair hog situation. Celebrity seems helpless in addressing this, but it is “Just not right.” We don’t often do warm weather cruises, so perhaps this is entirely common and expected – but why do some cruisers seem to believe they can monopolize entire sections of deck chairs for an entire day and use them hardly at all? It just isn’t right. Celebrity needs to enforce their policy and remove items after chairs are vacated for 30 minutes so others can use them. Okay, the positives – Dining in BLU was a really great experience. Is Aqua class worth double the price of a standard balcony? No. But if you can book it for $200/pp or less over the balcony rate, it’s worth it. For future Celebrity cruises we will look at the prices closely. The one thing is if you are traveling with friends or family, everyone needs to be Aqua or you won’t eat together. We found a seven night specialty dining package is less than $200/pp so that would be an option if one didn’t want to do the main dining room. Entertainment was far superior in both quantity and quality to our recent Holland America cruises. We don’t cruise for the entertainment but when it is really good it sure adds to the experience! Service nearly everywhere was terrific. The only place we sometimes waited a bit was at the bar/lounges. Being “Elite” with access to the Captains Club happy hour is a huge plus when you don’t have a beverage package, plus the service there is top-notch. So overall I am giving the Equinox 4.5 stars out of 5. This was a very nice holiday week getaway well-spent. Read Less
2 Helpful Votes
Sail Date: June 2019
Just returned after 7 nights on the refurbished Equinox. We are experienced cruisers and this was our 4th cruise on Equinox but 1st in several years. The staff may have been the most friendly and helpful that we have ever experienced. ... Read More
Just returned after 7 nights on the refurbished Equinox. We are experienced cruisers and this was our 4th cruise on Equinox but 1st in several years. The staff may have been the most friendly and helpful that we have ever experienced. This was our first time using Select Dining and it worked out well for us. We had no trouble making reservations on line in advance of our cruise and the seating was always on time. Hostess was great. Food quality has improved greatly—-we believe it was the best of any past cruises on any line. On two occasions we decided to eat our dinner at the Oceanview Cafe because of the variety of foods available. Excellant! For years I have vowed to never eat a steak again on a cruise ship but Oceanview Cafe changed me—-the ribeye was cooked perfectly and the meat quality was very good. Stateroom was clean and well designed as always. We had a balcony on the 9th floor. Our stateroom attendant was great. Entertainment was very good. The production shows have improved with very talented performers and finally some songs the passengers can relate to. New terminal in Ft Lauderdale was very nice and easy to embark. We actually were in our stateroom by 12:00 noon—a first for us. On departure day the trip through Customs was much different with all electronic recognition. The long lines have gone away!!! If you are looking for a great ship with friendly staff and great food you will enjoy Equinox. We certainly did. Read Less
5 Helpful Votes
Sail Date: June 2019
Truth be told I was not loving this cruise coming up as I read all the lower rated reviews and was pretty sure this new Celebrity ship wasn’t for me. My husband and I haven’t been on a large ship in years our last cruise being with our ... Read More
Truth be told I was not loving this cruise coming up as I read all the lower rated reviews and was pretty sure this new Celebrity ship wasn’t for me. My husband and I haven’t been on a large ship in years our last cruise being with our sons perhaps 15 years ago. I had images of crowded embarkation lounge waiting an hour plus to board, long buffer lines and with mediocre food and equally mediocre entertainment. I was pleasantly surprised none of these experiences materialized. First embarkation was literally showing up having pre-checked in prior and just showing our barcoded tickets and passports. We’d sent headshots ahead of time so we got our room keys, kept our passports and headed aboard. Nice! First impression of our cabin which was a Celebrity Suite was okay. There’s an oddly wide hallway into the cabin that takes up too much room leaving the bedroom area cramped. The hallway also has no function other than an entry way into the room so it really was a wasted space. While the bedroom area was separated from the living room area, the doors separating the two spaces were glass but opaque. You couldn’t lie in bed and see out to the balcony to have a view. Another design oddity. The bathroom was the least efficiently designed space and a source of irritation all week. The toilet has a separate room with a single sink and the tub/shower was in another room with a door separating the two rooms. The connecting door was unnecessary and just an annoyance as you have to go through two doors to get to the toilet. The tub is shallow maybe 10” high and at most marginally functional. The shower had great water pressure which made up for the disappointing tub. The sink in the room with the tub is an oddly long single sink leaving little room on either side for toiletries and makeup. We made do with my husband using the other sink with the toilet that also had a single sink with a medicine cabinet. A single bathroom without separate doors and a double vanity would have been more functional and would have made the space feel larger. The living room area and balcony were the best features of the cabin. There was a coffee table and ottoman and the room is nicely decorated in beige and cream with bold orange accents. The balcony furniture allowed for sitting out with drinks or dining at a small rectangular table with chairs. No complaints there. Overall the Celebrity Suite has 450 square feet but a lot of it is wasted space (hallway), cramped (bathrooms & bed area) and designed poorly (bedroom no view, bathrooms in general). With the Celebrity Suite cabin we did have access to some private areas like the Retreat sun deck which has a small pool, a bar and large deck area with loungers and other seating options some even covered all at the front of the ship. There’s also the Retreat lounge which is like a comfy living room where you can get coffee, light foods, wine and drinks all day. There’s also the Luminae restaurant which served breakfast and dinner but more on that under restaurants later. We left from a Rome and did a combination of Celebrity shore excursions and some on our own. Notable for Celebrity were the Fragonard perfumery/St Paul de Vence I own for its art and Nice tour with a wine tasting. We’re very familiar with the Med so we did other tours on our own but felt that the price, service and length of the Celebrity tours were very good. Ship space in general is lovely and surprisingly not crowded. Celebrity designed the ship well to disperse people throughout the ship depending on your interest. The main pool area on our one sea day while it was fairly full did not feel cramped given the various seating options on multiple decks. The two jacuzzis are martini glass shaped and given the upper deck level access kept usage relatively low. Dining options are plenty and we definitely tried the pay for venues like Raw on 5, Steak, and the Rooftop Grill. We also ate several times in the private suite only Luminae restaurant for all our breakfasts. With made two order eggs versus a steam table it was nice to be able to order off a menu for breakfast. The dinner menus were more limited in choice and I am a fussy eater so I can only say my husband enjoyed it more at night than I did. I’m also allergic to shellfish which half the menus contained which limited my choices. I’ll take my husband’s word the food was really good that he ordered. There’s been criticism about the entertainment on this ship but we found it surprisingly good. The theater shows are edgy with a large semi-circular backdrop that has projection images and lighting that complements the singing on stage. The Eden lounge is eclectic and may not be everyone’s cup of tea with all the posing and acrobatics. The entertainment in the main open area lounge on deck four was solidly good as well. We strangely loved the silent disco night and would totally do it again given the chance. Final thought about the Edge. The profile of the ship is inelegant. Totally irrelevant unless you appreciate beautiful yachts like I do. Despite it’s ugly appearance the ship sail experience is incredibly smooth and quiet. The decor all over the ship is elegant, sleek and smartly designed if you take my cabin review out of the picture. Would we do this again we asked ourselves and the answer is yes with a caveat. We’d do it again with family as the ship is extremely family friendly but probably not if it was just the two of us alone. Read Less
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