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Cruise Ratings
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Sail Date: August 2019
Exceeded our expectations from embarkation to debarkation. Crews are very friendly and helpful. You don’t get hungry as lots of yummy foods on board and lots of sporting activities you can do on board to ensure you don’t get extra kg ... Read More
Exceeded our expectations from embarkation to debarkation. Crews are very friendly and helpful. You don’t get hungry as lots of yummy foods on board and lots of sporting activities you can do on board to ensure you don’t get extra kg while indulging with lots of good variety of foods. Medallion class made everything on board really easy. They have a very systematic system where everything really works very well. We have enjoyed all the activities on board, in particular, the shows daily. Our crew steward always ensure that our room is being looked after daily. Live TV updates is also very helpful for everyone as you will be informed on what’s happening on the ship, ports and shore excursions very important informations and tips. We will definitely cruise with Princess again and will recommend them to our friends and families. Keep up the good work and hope to see you again soon. Read Less
Sail Date: August 2019
We booked this cruise a few weeks before sailing, as we were in need of a de-stress break. The Emerald Princess certainly delivered. We've cruised with Princess before, so we knew what to expect in terms of the ship and its ... Read More
We booked this cruise a few weeks before sailing, as we were in need of a de-stress break. The Emerald Princess certainly delivered. We've cruised with Princess before, so we knew what to expect in terms of the ship and its layout. The Emerald Princess has recently had some updates, with a restyled buffet and top deck areas. The whole ship was beautifully maintained and extremely clean. We booked a balcony cabin; be aware that Riviera deck cabins are fully covered, and as such it was rarely in the sun. This wasn't a great problem, but we'd avoid that deck again, as we like to sunbathe on our balcony which we didn't really do on this cruise. Our cabin steward was excellent, the room was always cleaned to a high standard, and he always seemed to appear when we needed to ask a question, or if we had an armful of plates from the buffet to take to our balcony! Dining across the ship was consistently very good. We did miss the selection in the buffet that you find on the larger Princess ships, but we always found items that we enjoyed. Lines at the burger bar were very short when compared to other ships, even at peak times. Sometimes it puts you off seeing a long line to wait in, there were no long lines on this ship. We also enjoyed the pizza, and snacks from the international cafe were of high quality. Try the Passion fruit Chocolate slice - it was delicious! Food in the main dining room was on the whole excellent, and in the main staff were really warm, friendly and accommodating. One night we had wait staff who were less interested, and this really stood out as all other staff on the ship were amazing, always with a smile, and always ready to help. So two less interested staff out of a huge crew was not a big deal, but noticed. Particular mention to Franco, a Mexican waiter (I think I have his name right), as he was even more smiley, friendly and warm than the others. We were pleased to be say on his table twice. No wait or pagers for main dining room was an added bonus. We tried Curtis Stone one night, the meal was suitably longer, service was attentive, and the food was different in a good way. We were unsure as to whether we would feel it was worth the up charge, but agreed it was well worth a try. Highlight was the pasta, not how we were expecting it at all, but truly delicious - give it a try. Entertainment was very good, we enjoyed three production shows in a week with a high standard of singing and dancing. We also enjoyed the British comedian. We were so pleasantly surprised to see Arny G on board, a lounge pianist and singer we'd enjoyed watching on a previous cruise a couple of years back. It was great to be acquainted with him again, and we enjoyed watching his shows each evening. The piano bar was packed every night as Arny has an amazing singing and playing style, with an infectious personality. He is very generous in involving his audience, encouraging requests and even twisting my arm to join him on stage for a song (or two)! He even showed us round Marseille, somewhere we hadn't visited before. Arny you are an inspiration and now a true friend! Thanks for playing such a big part in making the cruise so memorable. Wonderful ports and weather, you really can't go wrong with a Med cruise on Princess, something for everyone on and off the ship. As relatively regular Princess cruisers, we are usually impressed - but we were still struck by how almost every single staff member we encountered was so eager to provide top service. Consistently high standards of food, service and entertainment across the whole ship. Princess is definitely up a notch from other cruise lines we've tried (Royal Caribbean, Celebrity, P&O), everything seems to be done with more care. Can't wait to repeat on the brand new Sky Princess on the 27th October - we're hooked! Read Less
Sail Date: August 2019
This was the trip of our dreams. We flew to Anchorage 4 days prior to our sailing and rented a car to go see Mt. McKinley and other places in the area. This allowed us to see the things we wanted to see and do the things we wanted to do. ... Read More
This was the trip of our dreams. We flew to Anchorage 4 days prior to our sailing and rented a car to go see Mt. McKinley and other places in the area. This allowed us to see the things we wanted to see and do the things we wanted to do. If you are in the McKinley area, 229 restaurant (mile 229 of the Parks Highway) is a must. Five-star dining at its finest and the prices are reasonable. We took our own transfer from Anchorage to Whittier. It stopped at the Wildlife Refuge Centre which was good to see. I was travelling with a mobility scooter and embarkation could not have been better or easier. From the moment we approached the ship till we disembarked seven days later the crew were wonderful. You can tell that they take great pride in working on such a wonderful ship. The new Medallion program that Princess has designed is fabulous. It identifies you when you approach your cabin door and unlocks. You can order food or drinks from anywhere on the ship and the staff will find you. You can even locate other members of your party through it. We chose Anytime Dining and never had to wait to be seated. The food was fabulous and plentiful. The ship is large enough that even with a full load of passengers, you do not feel crowded in any way. We mainly booked our own tours using the Alaska Tour Saver Book. It got us 2 for 1 tickets onto the train in Skagway and the Whale Watch in Juneau. Even though we did not use a lot of coupons, it more than payed for itself several times over. We had been savouring going to Alaska for a long time and this trip was the absolute dream come true. Thank you Princess and all the crew of the Royal Princess. Read Less
Sail Date: August 2019
The cruise fit our travel schedule and we picked the best weather for the week. Sunshine everyday. We had no issues with embarkation or disembarkation during our port stops. Dining in the dining rooms was better than the buffet but it ... Read More
The cruise fit our travel schedule and we picked the best weather for the week. Sunshine everyday. We had no issues with embarkation or disembarkation during our port stops. Dining in the dining rooms was better than the buffet but it depended on your schedule as to which one to use. We used both. We did not take the cruise because of the food selections so as long as it was nourishing, it was okay. Unless you are looking for jewelry or art, don't get caught up in the sales pitches, it takes away from your valuable time for both sailing and excursions. Entertainment was very good, enjoyed the theater shows. A little too breezy for watching movies under the stars but did enjoy the walks on deck. Cabin was spacious but air was not working properly and refrigerator got warm b/c of lack of ventilation. Recommend balcony rooms just because of the views and privacy. Stateroom steward was excellent and the front desk was very helpful. I would definitely go again if the opportunity presented itself. I wish we would have had more time in some of our ports. The excursions took a lot of the time away from just seeing the towns where we stopped, but they were all very good. The train ride in Skagway, the Mendenhall Glacier excursion in Juneau or the tours of Ketchican and Victoria, they were all terrific. Read Less
1 Helpful Vote
Sail Date: August 2019
We chose this cruise as a wedding anniversary treat, looking for a romantic setting, lots going on but not a party atmosphere, and not overrun with kids. The ship delivered perfectly. There was always plenty to see and do, and places on ... Read More
We chose this cruise as a wedding anniversary treat, looking for a romantic setting, lots going on but not a party atmosphere, and not overrun with kids. The ship delivered perfectly. There was always plenty to see and do, and places on the ship that catered to adults only. The ship was busy, but there were never long lineups anywhere, even for free pizza, burgers or ice cream on the top deck. The excursions were all wonderful and very well-organized as we were taken ashore and returned quickly and efficiently at all ports. On board, there were good entertainment choices and lots of opportunity to stay fit (Zumba class on the deck, etc.) Loved the adults-only pool areas. The restaurants were definitely a highlight of the cruise with wonderful food experiences at all but one. The suite was beyond expectations in terms of space and comfort. A few minor glitches: difficult to get through to restaurant reservations or room service on the phone. Communication was a challenge with some staff as their English was not great (but then, we don't speak any other languages so some of that is on us). Loved all the restaurants, except Steamers Seafood was a bad experience. Quality of the food and service at this restaurant did not warrant an upcharge. Drinks were a bit pricey. At the Anytime Dining breakfast, it would have been nice to have more yogurt, granola and fruit options. Too focused on American-style breakfast. Some of the entertainment was average, but still fun and enjoyable. And it would have been nice to have even more places on the ship to have a quiet conversation over a drink. Read Less
Sail Date: August 2019
Visiting Alaska has been on our bucket list for some time. Princess Cruises has a stellar reputation when it comes to Alaskan Cruises and was highly recommended by our Travel Advisor. The ship has been beautifully redone in the past ... Read More
Visiting Alaska has been on our bucket list for some time. Princess Cruises has a stellar reputation when it comes to Alaskan Cruises and was highly recommended by our Travel Advisor. The ship has been beautifully redone in the past few years and the cabins and amenities are top notch. The ship offers a wide variety of daily activities but on and off the ship. We had a starboard cabin which was very important on the north bound cruise as we could see the shoreline and the various scenic wonders. A balcony is also highly recommended. The restaurant facilities from the Bistro to the common dinning rooms and the specialty restaurants offered impeccable service and the quality and variety of the food was very good. The Italian Restaurant, Sabatin's, is a must go. The staff is unbelievable and the food is exquisite. The only negatives I have is that I caught a bad chest cold and the "convenience" story had a very limited supply of OTCs medicines. However, the Medical Facilities are top notch and the medical staff was great. The other negative is that the internet service on the ship is poor. The speed is excessively slow (measured at app 1 Mbs) considering that I was required to pay to access the system. Definite area of future improvement to the ship. Read Less
2 Helpful Votes
Sail Date: August 2019
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby ... Read More
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby Princess Cruise, both good and bad. Because we had a suite the embarkation process was great. We got on board around 3:30. We had reservations for Crown Grill (free because we were in a suite) so we didn’t want to eat too much. Cabin-Our cabin D737 was great. So nice to have a large cabin on a cruise. We were completely aft which I worried about having to walk too far, but it wasn’t bad and the view was amazing. I have to say for 2 people my husband and I agreed the suite wasn’t necessary. However , we did love the perks from the suite. The nightly canopees were too fancy for us, so we didn’t order anymore. Liked the daily fruit. We told our steward exactly what we wanted in the fruit delivery. Also asked for ice and bottled water every evening. Food- this was the biggest disappointment. My husband and are are not fancy eaters. That’s one reason I chose Princess. My last princess cruise I found the food constantly good and not too fancy. This time the food was mediocre to tasteless. The buffet had a large variety but the food was wasn’t good. I did love the breakfast buffett. I had French toast, bacon, fruit, oatmeal everyday. We did order room service breakfast a few days and I still went up to the buffet for more. For lunch we ate in the Club Class dining room. That was very nice for lunch. I had a hamburger from Salty Dog Grill by the pool (different from the Salty Dog Grill Cafe that you pay for) it was okay. Crown Grill for dinner was worth it. Service and food were excellent. We ate in the dining room for dinner 2x . Again the food and service was good. Horizon Buffett has a lot of variety, but the food wasn’t good. Entertainment- the magician was excellent. The big production the second to the last night was great. My husband and I didn’t find the comedian funny at all, we left early. My husband enjoyed the lounge singers each night. We did the deluxe ship tour $ 150 per person. We loved it. Very interesting and a great swag bag. Skagway zip lining at Grizzly Fallswas fantastic. Glacier Bay was disappointing . Not Princess’s fault. I visited it years ago, there were not really any impressive views. I kept telling my husband just wait. Then the announcement came on that we were leaving. I couldn’t believe that was all. Overall, we won’t be sailing Princess anytime soon. We plan on trying another company. Keep in mind, these are just our opinions. I’m sure people loved the food and entertainment. I’ll answer any questions you may have about the Ruby or having a suite . Read Less
1 Helpful Vote
Sail Date: July 2019
Our first time on Princess in 24 cruises. Quite pleased with the condition of this older ship. Well maintained, though the decor is a little dated. 2400 passengers is just about the perfect size. We never found it to be crowded anywhere ... Read More
Our first time on Princess in 24 cruises. Quite pleased with the condition of this older ship. Well maintained, though the decor is a little dated. 2400 passengers is just about the perfect size. We never found it to be crowded anywhere and there was seldom any lines to wait in. The crew were very polite and appeared to be having an enjoyable time with the passengers and with one another. I would prefer self-serve ice cream and more free drink options at breakfast and dinner. The food quality and taste were good, but not over the top. Service was awesome! The cruise director is Awesome! It's the perfect ship for glacier viewing, and that is why we chose it in the first place. Lots of "railing space". Not a lot of activities if you bring along the teenagers (ie. there are no slides, mini-golf, etc.) We will definetly cruise with Princess in the future! Read Less
2 Helpful Votes
Sail Date: July 2019
We arrived at Port Everglades, and check-in was only delayed because some of the local agents seemed to be still learning the whos, whats, wheres, whys, and hows of the Medallion system. Boarding had not quite started, but within 15 ... Read More
We arrived at Port Everglades, and check-in was only delayed because some of the local agents seemed to be still learning the whos, whats, wheres, whys, and hows of the Medallion system. Boarding had not quite started, but within 15 minutes or so, we were on the ship. Our cabin wasn't ready yet, but I dropped off our case of wine and carry-on bags before heading to the dining room for lunch. Our waiter strolled in about 10 minutes later....he had just returned to the ship after spending several months at home, and he wasn't in his groove yet. We were in vacation mode, and apparently, so was he, so we chuckled about it. We ended up eating in the main dining room only a couple of times, opting for the buffet, and specialty dining more often than not. Once at both Sabatini's and Planks BBQ, twice @ Steamers, and four times in the Crown Grill. Sabatini's: It's been at least 7 years since we've tried Sabatini's. The meal was excellent. Everthing was fresh, and tasty. My only complaint....it's a loud room, Lots of hard surfaces. They also sat 5 tables in our waiter's section within minutes of our arrival, including a party of 10, swamping the poor guy, but everyone stepped up to get things served as timely as possible. He thanked us for being patient. Hey, I'm on a boat, with my wife, and a killer bottle of Chianti. What's not to like!? Planks: Service was great, but the food was only so-so. But when it comes to BBQ, I'm a tough cookie, because I live in Georgia, and I'm surrounded by great BBQ. Steamers: We really enjoyed the view from the window while chowing down on great seafood. Add the crab legs and lobster! Not everyone likes certain things, so it was real easy to say, no clams, or no mussels. They gladly offered substitutions. The service was outstanding. Crown Grill: Excellent service. I'd always drop off my wine a few hours before our reservation, and it would be decanted, waiting for us when we'd arrive. I had the lamb chops twice , and they were cooked perfectly. My wife had with the filet each time. Only once, did she have to send it back for being under-cooked. It happens every once in a while, and they took care of it. The entire CG staff were kept busy all night. Princess would go broke if they had to pay these folks by the mile. Vines: We enjoyed 2 flights of wine, and the pricing was very reasonable. Service was perfect. MDR: We had dinner there once, and were seated in a section that didn't have a waiter. After a few minutes, the Maitre D' asked us who seated us there, and quickly found a waiter to serve us. He did a great job, even without the help of an assistant waiter, but we found ourselves missing the friendly faces of the servers on the Lido Deck. The Ship: They are keeping her up nicely, always busy working on something. They are dealing with a/c issues in both public areas and cabins. We needed someone to fix our a/c the first night at around 11:45pm. They adjusted everything, and it was ok for the most part, but not 100%. Fans were offered, we declined. Our cabin was R745, the very last inside on the starboard side, which we absolutely love due to it's location. Three steps up, and you're at the terrace pool. We liked to call it our own private balcony. We ate breakfast and lunch up there most of the time, and there's always someone willing to bring you a drink or take your plates away. Every member of the food & beverage team we encountered on the Lido Deck, were delightful. Service was excellent. The Crew: Everyone seemed to be in great spirits as they had just finished doing months of 7 day Caribbean sailings, and this was a big change for them. New ports, cooler temps, and a week off from dealing with a turnaround day. We rarely encountered any lines or delays going here or there, because we learned a long time ago, that the early bird gets the worm. We were usually off of the ship while most were just showing up for breakfast.We walked between 5-6 miles each day in port. In a stop like Charleston, it was nice to walk and see everything and be back on the ship before it was too hot. How do you avoid an hour long line to buy ferry tickets in NYC? You download their app, and buy your tickets on your phone. I realize that some folks were miserable on this cruise, while others, like us, hated to leave. It's all up to you how you want to spend your time. Do you spend the night complaining, or do you choose your battles wisely and roll with things. I'll give you an example, there's a special drink I like on the platinum/elite lounge menu, I'd order it every day, and it was consistently made wrong. Instead of sending it back each evening while my wife drank her cocktail, we'd joke about if they were going to make it correctly or not each time. They got it right only once. A miserable record, but great folly for us. Some people seemingly take comfort in berating the help, I witnessed some doozies on this sailing. I would never let folks talk to my employees that way. So....if you don't like standing in lines, go before or after everyone else does. Don't get angry at the Maitre D because it's your anniversary and you can't get a window table. If it's so important to you, make arrangements ahead of time. Plan ahead, so you can enjoy later. You're on a floating hotel in the middle of the ocean, if you can't somehow enjoy yourself, you deserve to be miserable. Read Less
6 Helpful Votes
Sail Date: July 2019
We have been on about a dozen cruises, yet this was our first with Princess. The cruise began well enough. We embarked in Dublin and were literally in our cabin five minutes after arriving at the port. Unfortunately, it was all downhill ... Read More
We have been on about a dozen cruises, yet this was our first with Princess. The cruise began well enough. We embarked in Dublin and were literally in our cabin five minutes after arriving at the port. Unfortunately, it was all downhill from there. The room was an unobstructed Oceanview in a quiet area of the ship. The shower consistently flooded, the faucet water rarely produced anything but piping hot water, and exhaust while in port was potent throughout most cabins. The food in the main dining room was really mediocre when compared with every cruise line we've taken, and our waiter was...also for the first time...less than friendly. We ate at the buffet a few times...the food was kept lukewarm, they were always out of several dishes, and the spread is so small we couldn't believe it. Pizza also wasn't anywhere near as good as its been on any other cruise line. I had a milkshake at the ice cream vendor...it was so bad...depressing. The ports were the highlight of the cruise. There are many...only a few sea days on this cruise. Unfortunately, the ship remains in port very late, which means the shops and casino are closed often. In addition, there aren't many activities going on except on sea days. The result was more time spent without entertainment in the evenings or those days we didn't go ashore. I know this sounds bad, and I've read and dismissed my share of these...please heed my advice and book a different cruise. We ended up changing our flight and disembarking a few days early because we had such a poor time. I am writing this as we sit...and have been sitting...onboard waiting to disembark. We've sat here for over an hour already with our disembarkation group. This will be our last Princess cruise. Read Less
Sail Date: July 2019
Because we wanted to see Alaska and it was our first cruise and it was our 40th anniversary and we wanted to go on a cruise. The food was excellent and the waiters was really nice. Everything on the Ruby Princess was great, you had, movie ... Read More
Because we wanted to see Alaska and it was our first cruise and it was our 40th anniversary and we wanted to go on a cruise. The food was excellent and the waiters was really nice. Everything on the Ruby Princess was great, you had, movie nights and theater and dances. You 4 different swimmingft pools and hot tubs and you had great coffee. We thought Alaska cruise would be fun because, everyone says it is a really great cruise to go on and you had a lot to do at each port. We couldn't fit everything in 1 cruise, so we plan on making 3 to 4 more cruises and maybe we will see everything that we wanted to see. If you have never been on a cruise, I suggest the Alaska cruise because it is so beautiful up there and the wife love it. Thank you for everything that the Ruby Princess did for us and the crew members took great care of us. Read Less
1 Helpful Vote
Sail Date: July 2019
This cruise was definitely a step up...in food, in service, and in our destinations. We LOVED going to Hubbard Glacier AND Glacier Bay. We were thrilled as we saw whales galore on our Whale Watching tour, and we loved the train at Skagway. ... Read More
This cruise was definitely a step up...in food, in service, and in our destinations. We LOVED going to Hubbard Glacier AND Glacier Bay. We were thrilled as we saw whales galore on our Whale Watching tour, and we loved the train at Skagway. Our outside cabin was arranged differently, and better we felt, than any other cabin we have been in. This is our 4th cruise, and we definitely felt more pampered on this cruise, and that the staff was super happy to be doing their jobs. Ok, specifically, the food now, and the service that went with it. So our first experience eating was at the buffet, and it was wonderful because everyone needed to wash their hands before going to the buffet...great move! Then the waiter's even took our drink orders and put our napkins on our laps if you wanted them to, at the buffet! So you can imagine how awesome the dinners were...the service was 1st rate. And the food was seriously as good as it possibly could get! Great variety each night, and the way the food was presented, and tasted, we could have been at any of the best restaurants in the world. Loved, loved, loved this cruise! Read Less
Sail Date: July 2019
This was an adult only trip with me and my boyfriend We’ve always traveled on mega ships with kids and we wanted to try this ship out but knew that this was not something for the kids as they’re used to mega RCCL ships with lost of ... Read More
This was an adult only trip with me and my boyfriend We’ve always traveled on mega ships with kids and we wanted to try this ship out but knew that this was not something for the kids as they’re used to mega RCCL ships with lost of entertainment. The embarkation was super fast and smooth, our room was even ready when coming onboard! (That’s a nice surprise becaus RCCL makes you wait for the room for hours!) The ship has been refurbished and it’s shows in several places, but a lot of the lounges and walkways were dated. We had a balcony room. The rooms are nice but also a little dated. Mattresses/ pillows/comforters are super comfy, we slept like babies all week! The medallion makes it easy to enter rooms and worked great for us using it at bars where their tablets sensed us approaching and our names and pictures would pop up in their screen without us even having to scan the medallion for payment. Buffet was a disappointment. It looked like a good size buffet but there were not many choices, mostly side dishes and items for salads. Desserts were also disappointing. I have to say that RCCL truly our does it self in this department comparing to other cruise lines. I was hoping for some different, ethnic foods to try at the buffet but there was nothing. One night Indian style okra was served with rice, it’s was ok. The next day the left overs were served again. There was just nothing good at any day that we went. The good part is the way they run the buffet, there’s always one side open and you can walk in for water, tea and food if you’re hungry. There’s never a down time when the buffet is closed due to turnover from i.e. lunch to dinner, as we’ve experienced on other cruises. There are also many different options, Steamers had free lunch which alternates Raman noodle bar and Mongolian buffet (stir fry). There also a pizza place on deck 15 and Salty Dog where they serve burgers and hot dogs. The traditional dining was just OK. The wait staff is friendly and nice, but again, nothing as professional and efficient as other cruise lines. Waiters were not very personable and we never even knew their names. Entertainment on the ship was ok. I wish that there were more adult comedy shows as the cruise caters more to adults. We stopped at Grand Cayman where we did a stingray excursion that we booked with a third party because the cruise excursion was sold out and we were put on a wait list. I actually liked the third party one better because it was early in the morning before all the crowds arrive at the stingray spot and we also only made one more stop to snorkel, so we were done early. We ate at a local restaurant and went Bach to the ship. Next was Roatan where we rented a car and drove to west bay beach. Well, what a horrible experience that was. The beach was overfilled with tourist from ships and those staying at the resorts. People were literally rubbing shoulders in the water and the ocean was all murky from the sunscreen. Vendors harassing everywhere, if not to buy something then for a massage. We paid $20/pp to get into Paradise Beach resort and we’re told the price included a beach chair and umbrella. When we walked out on the beach, there were no chair or umbrellas available. The attendant offered to bring out two chairs and squeeze them in between the already packed tiny square of beach that belonged to the resort but said that they didn’t have the “free” umbrellas and we’d have to pay for one. So we already had spent $40 and now they wanted more. After saying there for 20 minutes, looking for a spot and arguing about the umbrella, we decided to just leave. We went back to the gate where we were charged the entrance fee and asked if they’d give us our money back since they didn’t have beach chairs or umbrellas. Nope. They refused. Didn’t even want to look at us. We got in our rental and drive off to find a free, remote beach where there aren’t 1000’s of people and we found just that! The locals weren’t cooperating in giving us directions to a less busy beach, they all get a kick back for the people they bring to the busy resorts, so we looked it up on the map and drive off and buy was it worth it. The west bay beach was truly horrific. Beautiful place but so over crowded. Next port was Belize, we didn’t do any excursions but wanted to walk around and take a picture at the Belize sign. Well, we could barely make it out of the port. The vendors formed a wall that we had to walk through, asking us to buy, take an excursion, braid our hair etc. small kids were also asking for $5. It was horrible. We ran over to the sign where we were asked for money and then ran right back to the port where they could get in. Next was Cozumel. We had planned on renting a car like we always do when we’re there but after getting really sick from the Mongolian buffet at the ship, we had no energy so we walked around the port, stopped at Fat Tuesday and went back to ship. Back to Fort Lauderdale next morning with a easy stress free disembarkation unlike other ships. Those are the worst days because I always feel like everyone’s rushing, they want you out of the room etc. We didn’t feel like that at all - and somehow they still manage to have rooms ready for people embarking way before other cruise lines do. Rooms have to be vacated by 8.30. Other things; the ship shakes and vibrates a lot! When sitting at the buffet, our glasses litter lot were sliding on the table from the vibration and it was maki g me sick to my stomach and hard to eat. The waitress told us that it’s something on that particular side of the boat, that it shakes so much. This ship is comparable with RCCL Enchantment of the Seas; it’s not that big, doesn’t have that many shops and the “happening place” is the piazza. Coffee on the ship is undrinkable. I don’t have coffee for almost a week. We bought coffee by the ice cream bar and it was a little better than the buffet. They do have good movies On Demand that you can watch in your cabin for free. Would I bring my kids on this ship? No. There’s not much to do, no zip lines, no flo riders, they wouldn’t like the buffet, not many pools like they’re used to, movie theater or ice skating, but that’s only because they’ve seen the best and we’ve been on more family friendly cruises. This definitely caters to an older clientele. The ship has lots of lounges and bars, I think 11 of them! People sit and play cards, games etc. Would I go again? Maybe another adult cruise. Read Less
Sail Date: July 2019
I am looking forward to cruising with Princess again in the future. As first time cruisers, my husband and I were simply amazed at the wonderful experince we had on Princess. We were really impressed about the type of people in the ... Read More
I am looking forward to cruising with Princess again in the future. As first time cruisers, my husband and I were simply amazed at the wonderful experince we had on Princess. We were really impressed about the type of people in the ship. It was a crowd filled with older people and responsible young adults with children. We felt completely safe in the boat. There were no drunk people misbehaving in the boat. Safety was a big concern to us and our agent recommended Princess Ruby for that reason and we were not disappointed. The disembarkation procedure was perfectly carried out. Everyone selected a desired time to disembark from a given choice. The process was very orderly and extremely safe. The Ports and Shore excursions disembarkation procedure were orderly organized. The ship and cabin were extremely clean and the cleaning crew were constantly at work everywhere. Saving the best for last, the dinning experience was beyond amazing! There was so much variety. The food was excellent and so was the dinning crew. They served great food and waited on you as royalty. The specialty dinning available in the ship lived up to the reputation of being special. The food and service were also great. Next, time, I plan to skip the specialty dinning because the food Ruby Princess serves in the dinning room is equally great1 They served lobster tail and crab legs in the regular dinning rooms. I cannot say enough good things about the ship and crew.The ship entertainment could be better though. They need more variety and a better representation of different races. Read Less
2 Helpful Votes
Sail Date: July 2019
We chose this cruise line because it touted it's high tech Medallion and Medallion related apps (downloaded) from home, all of which malfunctioned. Ocean Compass and Ocean Now required us to sign in repetitively, and frequently told ... Read More
We chose this cruise line because it touted it's high tech Medallion and Medallion related apps (downloaded) from home, all of which malfunctioned. Ocean Compass and Ocean Now required us to sign in repetitively, and frequently told us we had disembarked, were not onboard... we were seated by the main pool on Deck 15. IT staff onboard could not resolve the issue..we were finally told it was the make of our phone....and that upper management knew. They knew and did not inform passengers pre-cruise. Very poor. Entertainment mediocre at best. Food fair unless you wanted to go to non-fare included restaraunts. Anytime dining means 7:30-9:30 PM . Oppressive smell of sewage emanating from the Spa on Deck 16. Do not recommend snorkeling excursion at St. John's...passengers poorly monitored for safety. We have been on several cruise lines, including Disney. This was the worse cruise we have ever taken. Never again. Read Less
3 Helpful Votes
Sail Date: July 2019
This was the first Princess cruise we'd sailed that offered the new Medallion class experience; had seen on other reviews that people loved it so were looking forward to it. Essentially, the medallion is a version of the Disney ... Read More
This was the first Princess cruise we'd sailed that offered the new Medallion class experience; had seen on other reviews that people loved it so were looking forward to it. Essentially, the medallion is a version of the Disney MagicBand and has all of the same functions like opening your cabin door, registering your entrances/exits from the ship, charging expenses, etc.; it also includes operations like being able to order drinks and have them delivered to wherever you are onboard ship, tracking other people in your party onboard ship, playing various games, etc. We were told that eventually it will replace all paper on the ship including the daily Princess Patter newsletter, which lists all shipboard activities. All this sound may sound nice enough, but what we also discovered is that some of the personal information encoded into the medallion doesn't really stay personal; in fact, every waiter and even entertainer with whom we interacted had ready access to our names, cabin numbers, and even birth dates (which, incidentally, is all that's required to access your Medallion Internet account). What a surprise it was to have ship staff we did not even know call us by our names and then show us how our photos and other personal info showed up on their devices when we were within a certain distance of them. Don't know exactly how much information they have access to, but as one waiter put it, "We know everything about you!" Other than this issue of personal data exposure, the cruise went well although the food offerings and quality seemed to have diminished in quality—it wasn’t bad, it just wasn’t up to what we had come to expect from prior Princess cruises. We were disappointed especially in the food court as it was so tiny for such a large ship! And on some mornings, it was so very crowded that getting to food was difficult and time-consuming---it really needs to be larger. Dinner offerings in the main restaurants were usually okay, though I can't say any were fantastic (though I did love that chocolate ice cream!); on the other hand, all the wait staff were always very competent, efficient, professional, and friendly and the kitchen really does take food allergies seriously: Thanks to all the wonderful kitchen and waitstaff! Entertainment was so-so: the duo in the Wheelhouse Bar (Jezzebel) were quite good though I'd suggest that broadening their dance music to include a few traditional types of ballroom dance might be beneficial to their audiences; e.g., a typical old-time waltz, a foxtrot or two, a rumba, cha cha, etc. The party band (The Drop), however... music was actually fine but their volume was painful, and we could never remain in their venues without ear pain so never did get to dance to them. As far as itinerary, there are quite a few ports included (and we could have used more at-sea days to relax!), but each port was of value. We tend to like to visit cities using the "on your own" option and we did this in Cork (Blarney), Dublin, Glasgow, Paris, and also London, sometimes using the cities' hop-on, hop-off bus system to visit museums and other sights. And in each city, I'd recommend the "Big Bus" hop-on, hop-off system over the other companies as Big Bus always seemed to have the most buses and the best schedules; routes were pretty much equivalent.. Prior to the cruise, we arrived in England a day early and stayed at the Heathrow Renaissance Hotel; after the cruise we remained in London another few days and stayed at The Windermere Hotel, near Victoria Station and not far from Buckingham Palace. Both of those places are highly recommended, although they are quite different in that the Renaissance is a huge chain hotel and the Windermere is very small boutique hotel, but both provided excellent service, very friendly and helpful staff, clean rooms, a safe environment, and good food. The Windermere's Pimlico Brasserie was excellent: the chef is a master at cooking dishes to perfection and then serving them in very attractive ways---he's as good at food presentation as preparation. Both were wonderful places to stay. Overall, the cruise was enjoyable and I would recommend it for its diversity of ports and what they all have to offer; I just have great reservations about how our personal information is being used. Read Less
3 Helpful Votes
Sail Date: July 2019
It was a good trip as we got to see parts of Norway landscape and mountains as the ship travel thru the fjords. We visited a few of small villages where we took excursions that gave us some wonderful views of the valley. The only issue ... Read More
It was a good trip as we got to see parts of Norway landscape and mountains as the ship travel thru the fjords. We visited a few of small villages where we took excursions that gave us some wonderful views of the valley. The only issue a I had was the length of stay in Bergen as it was really not enough time to see the city as there were many things to look and see in this wonderful city. The cruise itself was average as the boat did sort of showed it aged but Princess did a good job of renovating it. Dining was fine as the menu selection was close to the local food. The sea was not too rough as most of the time it was smooth sailing. The entertainment was fine but was not too exciting as I would have expected. The comedian Juggler I think was the best of all of the shows. We liked the music playing in the piazza as we sat with out latte and relax. The movies under the stars was good - except it was kindof chilly which is expected. Read Less
Sail Date: July 2019
This was our fourth cruise on princess 2nd time on the Emerald. Th is was a 14 day cruise. Starting in Rome. 10 ports ending in Barcelona. I recommend this cruise or any cruise going to th is region of the world, we previously did a family ... Read More
This was our fourth cruise on princess 2nd time on the Emerald. Th is was a 14 day cruise. Starting in Rome. 10 ports ending in Barcelona. I recommend this cruise or any cruise going to th is region of the world, we previously did a family land tour of northern Italy so this would be all new territory. We were picked up at our hotel in the Spanish steps area to the Ship. I think it was about Two hours. This trip was my wife and I first time cruising just the two of us. Getting on the ship was very organized and quick dropped off our bags waited about 2 minutes to get to the check in desk received our cards and off to the ship. We had a balcony 14 deck near the front of the ship, same type size room we had when we did Alaskan cruise Two years earlier. Plenty of room for two and our four bags . One thing to know if you never cruised before we bring a heavy 6 foot extension cord with multiple plug ins. The bed was great room clean and our room Stewart was very good always seemed to know when we would leave room always kept clean . There are two dining rooms we ate Da Vinci, and Michelangelo. We ate breakfast almost every day at Da Vinci. . And Dinner at Michelangelo had the best Materdi Carlos the magnificent And our lovely waiter Franco from Mexico. We had anytime dinning but our table was always saved for us we started with just my wife and I and as we made friends we had a table for 6.the food was good some excellent some ok mostly very very good. Franco always new what we’re drinking and never waited long to receive them. I would not recommend the buffet much. We ate there two times . Excursion We did two from the ship. We did Pompeii from Salerno all I can say was the tour guide from the princess ship was horrible he made up stuff and not one time did he take us to a shady area when it was near 100 degrees. My suggestion make all your excursions before you leave home online with reputable companies. We did a excursion in Kotor Montenegro was booked before we left home. We did this from a group of 6 Aussies we met from roll call. We did a speedboat. Blue cave , submarine caves tour with swimming at the blue caves,a very fun 3 hour tour, we then did The Godfather tour booked from princess , this was a very fun day. Great tour guide if your a fan of The Godfather movies you will enjoy this. Our next paid excursion was also not from princess with family we met from roll call. We did Pompeii again from Naples. This was a fantastic tour our guide his name was Sasha was so knowledgeable his father was also a tour guide I told him what the tour guide from the princess ship told us and he said what load of garbage i showed him the pictures I took from the first tour and what the guide told us about that. He was blown away with the crap the first guide told us. Every time there was shade he took us to the shady spots and explained what was the real history, all ”other ports we did either the hop on bus or just walked the towns. We had some of the best food on land ever.seafood was more then fantastic. One thing if your going to book your excursion from princess do it before you get on the ship most of the good excursions sold out very fast. I do recommend using non princess excursion. We made a lot of new friends in this ship. After dinner we would go to crooners bar see the piano player. We did trivia one night. And we watched a few movies on the deck with greasy popcorn. If you drink much including alcohol coffee and water get the drink package we got ours free with our balcony booking so it was worth it. Drinks are not cheap if you buy your own . Bottle water $2.50. Latte $2.50 each . We had a later time to get off the ship in Barcelona our transportation was supposed to pick us up at 10 but after 3 phone calls they finally got there by11.00 there is no place to sit and almost no shade at the Barcelona terminal. Then they took us to the wrong hotel , this was not booked through princess . One thing I would recommend transfers book from princess. If you smoke they have a cigar smoke room or you can smoke on the 16 th deck ... Feel free to ask my anything you would like to know. Read Less
1 Helpful Vote
Sail Date: July 2019
We wanted to see the beauty of Alaska on a quiet princess ship like always. No longer. Over 4000 people now on these big ships but the same amount of pool and deck space. Couldn't see the glacier or fjord with all the people. No ... Read More
We wanted to see the beauty of Alaska on a quiet princess ship like always. No longer. Over 4000 people now on these big ships but the same amount of pool and deck space. Couldn't see the glacier or fjord with all the people. No space at the rail.. Dining? Also down hill. Specialty dining room terrible for the price (steak House). The Italian was better. Not a single quiet area in the ship. Every area playing music. Couldn't read a book anywhere. Was told almost 800 children when they used to limit. We have cruised dozens of times on princess and carnival and I can say the lines between the two used to be significant. Now they are both almost the same. I think we need to try celebrity or Holland now... One more thing. Every contest or event they held in the atrium. Used to be quiet music or quartet.. Now it's games and yelling and boom boom boom music. I'm sad to see this in princess... Maybe their smaller ships still Cater to the quieter crowd but they lost their direction on this. And by the way we were on the twin of this ship the majestic in March for two weeks and same thoughts. Bigger is NOT better for anyone but princess and their bottom line. They can make a ton more on the bigger ships. Read Less
2 Helpful Votes
Sail Date: July 2019
It has been a dream to visit Alaska, Princess made it possible. Not only was the Cruise fantastic and more, it was a learning experience using Princess. The land and Sea package is superb. Tour guides are everywhere with Princess. Bus ... Read More
It has been a dream to visit Alaska, Princess made it possible. Not only was the Cruise fantastic and more, it was a learning experience using Princess. The land and Sea package is superb. Tour guides are everywhere with Princess. Bus Drivers . Hotel Staff, including Housekeeping; food service staff, conductor all are in step with Tourism and Princess Process. It took only a short time to realize that Princess Cruise is more than the ship. The Ship is a big part, so are the hotels, buses, tour guides, bag security at hotels and airport are all part time f a great Vruise experience. We learned Princess Cruise system involve the entire package from the start with an agent to returning to the home airport. This was a trip that filled the dream and exceeded xpectations. Excursions brought the Culture of Alaska to life. Tour drivers were safety specialist and tourism partners, we were treated like family. Read Less
Sail Date: July 2019
First time on Princess. It was ok but less than we expected. They do an ok job and the food was almost ok. Not sure if this was unique to our cruise or if this is the norm for Princess. Service however, was excellent and made the ... Read More
First time on Princess. It was ok but less than we expected. They do an ok job and the food was almost ok. Not sure if this was unique to our cruise or if this is the norm for Princess. Service however, was excellent and made the trip nice. Our main dinning wait staff was the best we have every had. Gee and King should be commended. Made it to the Sawyer glacier in Tracy Fjord. That was the highlight of the trip for sure. We are told getting that far is rare. What a beautiful sight it was. Purchasing ship photos was like shopping in a store run by teenagers waiting to get off work. They were lost and over their heads trying to answers questions they clearly hadn’t expected. We think that Princess was testing a new procedure. . . It didn’t work. We will return to Holland Amercia for our next cruise. I guess there is a cruise line for everyone and this one wasn’t our favorite. Read Less
1 Helpful Vote
Sail Date: July 2019
We have never planned a vacation a year out. This one was special and we looked forward to celebrating our 15th Anniversary. I chose a mini-suite and two months prior to the cruise was offered the opportunity to upgrade to a suite. And ... Read More
We have never planned a vacation a year out. This one was special and we looked forward to celebrating our 15th Anniversary. I chose a mini-suite and two months prior to the cruise was offered the opportunity to upgrade to a suite. And I'm so glad we got the suite. A suite offers A LOT more space and some VIP perks including Club Class dining and access to a special lounge (the One-5). We slept with the sliding doors (two of them) open and listened to the wake being churned behind the ship. We awakened to the light of the day. It was awesome. Pretty much everything was GREAT about this experience. We needed this 10-day time to disconnect. We didn't use internet (and the crew joked about the expense of it, so why bother anyway). The two bad experiences - 1) There was a problem with the plumbing and a few times we found "sludge" that had backed up into our toilet. Yep, it was a little gross, but it nothing overflowed and everything was easily flushed. 2) The relaxing massage at the Lotus Spa was completely undone by them when they sat us in hard metal chairs and gave us a hard sell on products and services. This broke our trust as we felt robbed of the experience of relaxation and we didn't schedule with them again. The good experiences: The Suite was awesome and worth the price of the upgrade. It was wonderful and made us feel special being recognized by the second day of dining. Their ability to remember food and beverage preferences is uncanny. The bed is really, really comfortable. The food is tasty (it's not always warm and any style potato needs more salt, but it's otherwise tasty!) The entertainment was fun - there's enough variety that there's something for everyone. Allow yourself to enjoy cheesy fun and you'll have more fun. Ketchikan was a disappointment. It's just a tourist-trap of a cluster of shops. Get out beyond that and it's nicer. Our seaplane excursion was cancelled due to weather. We had a GREAT crab-feed, though. And as a not-quite-as-good substitute, we saw the lumberjack show - that was cheesy fun. Haines was beautiful and quiet. Juneau was interesting - we did the cultural center excursion and learned a lot. There isn't much to see, but what you do see is fantastic. Walk up from the main street of shops and you'll enjoy a little different culture than the tourist "stuff" you can get anywhere. Victoria was a short stop, too short. But Butchart Gardens was beautiful (and will be for months to come). We enjoyed this so much, we booked our next one. Read Less
Sail Date: July 2019
We chose this cruise for our 20th wedding anniversary. The ship was a little difficult to navigate but only took a day or two to figure it out. We booked our cruise through a private agency and chose it primarily on the embarkation port ... Read More
We chose this cruise for our 20th wedding anniversary. The ship was a little difficult to navigate but only took a day or two to figure it out. We booked our cruise through a private agency and chose it primarily on the embarkation port as we did not want to fly. On our cruise we enjoyed the nightly shows, not great but entertaining, and spent time in the Crooners Bar. Ecko is funny and amazing, remembering our names and super friendly. We encountered a slight problem with the laundry facilities but the staff quickly fixed the problem and we were compensated appropriately. Our stateroom was neat and clean and the service was great! By far the highlight of the trip was Sharon and Nilo in the Botticelli Dining. I can’t say enough about them individually and together! The personal touch, the care when I got sea sick and the overall friendliness was way above our expectations! Please tell them we said hello! A few tidbits...the international coffee house is not the best for custom drinks but their pastries are fabulous. Don’t waste your time on the shipboard pizza...go to Anthony’s Pizza onboard, have a seat and enjoy a little piece of Italy! The steakhouse exceeded our expectations as well. The jewelry store onboard is a joke, unless you have $35,000 to spare on a ring. Lastly, take your uggs, you will live in them....amazing anniversary trip! Thanks Princess!! Read Less
1 Helpful Vote
Sail Date: July 2019
We had never been to Alaska and heard many wonderful things about Alaska. It all was true. Absolutely beautiful! We did not do an excursion in San Francisco since we had been there on a previous cruise. We arrived at the cruise dock ... Read More
We had never been to Alaska and heard many wonderful things about Alaska. It all was true. Absolutely beautiful! We did not do an excursion in San Francisco since we had been there on a previous cruise. We arrived at the cruise dock via Princess Shuttle service, all went well, Princess representatives met us at the Airport and provided luggage Smart Carts. Embarkation was efficient and timely. The ships new carpeting looks very nice . We did the opportunity to upgrade to a Club Class Mini Suite, which included Club Class Dining. It was delicious. The head waiter made omelettes every morning for breakfast. At lunch and dinner he made a different pasta dish. On some evenings there was a extra dinner made (we had lobster thermidor). He also made cherries jubilee and bananas foster. You could at any time order from the menu. Service was immediate and excellent. We attended a few shows. The comedian guitarist was enjoyable. We have seen a lot of the production shows, so did not attend many of them. Ports and Excursions Ketchikan - We were in port from 8am till 5pm. Nice clean port. we did the Duck Tour and the Great Alaskan Lumberjack Show. The Duck Tour was the better of the two. Had lunch and plenty of time to walk about town. Haines - We were in port from 1pm till 10pm. This is far to much time to be a port that does not have much to do. There is complimentary shuttle service that dropped us off at the Raptor Center, but did not return to pick us up. We asked the driver back at port why he did not stop to get us, he indicated there were too many passengers at the port and he could only go from the port to the visitor center and did not have time to make the other 4-5 stops. The Grand was the only ship docked in Haines that day. From the port we walked to a very nice distillery that served drinks in a very casual deck setting. That was the highlight of Haines. Juneau - We were in port from 8:30am till 10pm. We did whale watching (saw about 8 whales) in the morning and the helicopter glacier walk about in the afternoon. The glacier experience is an amazing experience. Definitely worth the money. Victoria, BC - We were in port from 7am till 2pm. In Victoria we prearranged a pick up with Victoria Pedicabs. We were picked up a the cruise port and could be dropped off in town if you wanted to. Alan was a fabulous guide he was very knowledgeable about his town. Would highly recommend Alan with Victoria Pedicabs. Disembarkment was very easy and did not take much time at all. We went through Customs quickly. Read Less
Sail Date: July 2019
The service, the cleanliness, the delicious food, the kindness of crew, the beauty of the ship , everything was so, so pleasant and satisfactory. We choose this cruise because we wanted to see the Hubbard Glacier and took the excursion ... Read More
The service, the cleanliness, the delicious food, the kindness of crew, the beauty of the ship , everything was so, so pleasant and satisfactory. We choose this cruise because we wanted to see the Hubbard Glacier and took the excursion which was wonderful. We had the opportunity to interact with other guests when eating at the Bordeaux restaurant that is very elegant. All the meals there were fabulous and the service pronto and great! The buffet restaurant was very clean and then food was very good with a great service. The amenities offered were numerous and the shows offer at the theater were spectacular, first clase, the actors were passionate and felt deeply what they were doing. There was a soprano with an incredible voice! Coral Princess and it’s crew deserve 5 Stars! We can really recommend this cruise to Alaska that is so beautiful. We really thank the crew that took care of us! Read Less
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