We took this cruise as part of a fairly large group of friends. We cruised Norwegian in the past, when we had a great experience, so we were excited. We learned through social media that the Star was having propulsion system problems, and was unable to complete its previous itinerary as planned. One of our group is a travel agent, who contacted the NCL headquarters a couple of days before sailing ...
The ship is beautiful! The dining room food and dining staff need real help, service and food were terrible. We have been on 25+ cruises and this was the worst experience ever. The food and service in the specialty restaurants were top notch but who want to have to pay for food every day! Our cabin had a tub in it which we didn't know would. This might have been great for some people but for ...
I guess I should have done a little more research. This was my first cruise on Norwegian. Many of my friends love this company. I'm sorry to say my boyfriend and I were not impressed.
Sure, we payed less than other companies, yes we received the free drink package and specialty dining but the customer service wasn't there. Too many drunks on board- where security had to get involved, too many ...
We have cruised many times with Norwegian but there has been a great decline in many areas. We are not picky people and most times "go with the flow ", not much ruins our vacation. The quality of food at the buffet has gone downhill fast, no variety day to day for lunch. I can't speak about dinner at the buffet as we ate in a dining room every night. We were looking forward to seafood night at ...
Cons
Significant itinerary change was the largest issue and made 2 days prior, 2 At Sea days were added for a total of 3 days. Santorini and Kotor were cancelled due to ships mechanical issues (they told us they lost an engine.) They shaved off 1-2 hours per port as well. We received $100 credit and 20% off future cruise. Incredibly disappointing.
Lines for everything.
Leaving out of ...
This was a family cruise With a special birthday and anniversary included! Was very unhappy overall with the food, service, and boat ! Bar servers were super rude! Food was not only not acceptable but took forever except teppanyaki which was delicious! Extremely disappointed will not be back! Ports were OK. The shows were ok ! One of the tunnel slides was down for the entire week for maintenance. ...
We have always sailed NCL and loved it but it had been a couple of years because of personal issues and it is not the cruise line I remembered.
From embarkation forward it was a series of disorganization, poor service, poor food, unpleasant atmosphere, and irritations.
Arrival/Embarkation:
• arrival transfer drop off at pier was at the far end away from where you drop baggage, people ...
Physical Appearance / accommodations:
Even though the ship was recently refurbished (2018), it was already showing signs of wear. In our cabin we saw many places that had chipped boards and stains. The slides were almost always closed for ‘maintenance.’ I did like the overall design of the ship, with almost everything you need either on floors 6, 7, 8, or 15. It made it easier to find stuff ...
I am very experienced cruiser, more than 20 with different companies.
Almost every step or category was poor enough to regret taking this cruise.
Booking through Expedia was hard sale, showing absolutely no cooperation neither from Expedia, nor from NCL side. NCL representative was unprofessional, giving wrong information about type of cabin assigned (it was at the time when it could ...
I picked this cruise for the brilliant itinerary - the ports were the best part of the trip.There is absolutely NO Wow factor to this ancient ship.Embarkation went smoothly(mainly because I,d done it on line before leaving home),the welcome aboard was non-existent.Cabins not ready so battled to find our way around,no staff to point us in the right direction.All decor & public areas are very drab & ...