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We took this cruise as part of a fairly large group of friends. We cruised Norwegian in the past, when we had a great experience, so we were excited. We learned through social media that the Star was having propulsion system problems, and was unable to complete its previous itinerary as planned. One of our group is a travel agent, who contacted the NCL headquarters a couple of days before sailing to inquire about the status of our cruise. She was told that all was well, and there would be no changes to the itinerary. When we boarded, we were told that this wasn’t true. Two ports were dropped (Kotor and Santorini) and two days at sea replaced them. Other port visits were shortened, resulting in abbreviated shore excursions. While we weren’t charged for the Kotor and Santorini excursions, we were billed full price for the shortened ones. The ship arrived late in nearly every port thanks to their engine problems. A letter awaited us in our stateroom, claiming that the changes were due to “unforeseen circumstances,” which of course isn’t true. There is nothing unforeseen about known engine problems. Norwegian has an integrity problem! We were given a $100 shipboard credit and offered a 20% discount on a future cruise, which is obviously useless to us, as we’re done with Norwegian. The ship itself provided a Carnival-esque experience, with adequate food and friendly staff. The specialty restaurants were excellent. The ship was dirty in places (the glass on our balcony was dirty enough to be difficult to see through, and the rain gutter had broken glass in it), and the WiFi was glacially slow. Drink packages were exorbitantly expensive, as were the premium cocktails. One couple in our group had a stateroom immediately below one of the decks. They were awakened at 2 to 3 am every morning to the sound of deck furniture being slid and banged around on the deck. Daily complaints did nothing to resolve the issue. The shore excursions were adequate, although they provided little to no free time to explore on our own. Thankfully, we visited a couple of ports where we booked no excursions and were able to enjoy the locations. What itinerary we were able to experience was interesting, and the tour guides did their best to work within the time constraints they were dealt. As far as we can tell, Norwegian apparently has no plans to repair/maintain their ship. Unacceptable.

You don’t always get what you pay for

Norwegian Star Cruise Review by av8rdave

3 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Mediterranean
  • Cabin Type: Balcony
We took this cruise as part of a fairly large group of friends. We cruised Norwegian in the past, when we had a great experience, so we were excited. We learned through social media that the Star was having propulsion system problems, and was unable to complete its previous itinerary as planned. One of our group is a travel agent, who contacted the NCL headquarters a couple of days before sailing to inquire about the status of our cruise. She was told that all was well, and there would be no changes to the itinerary. When we boarded, we were told that this wasn’t true. Two ports were dropped (Kotor and Santorini) and two days at sea replaced them. Other port visits were shortened, resulting in abbreviated shore excursions. While we weren’t charged for the Kotor and Santorini excursions, we were billed full price for the shortened ones. The ship arrived late in nearly every port thanks to their engine problems. A letter awaited us in our stateroom, claiming that the changes were due to “unforeseen circumstances,” which of course isn’t true. There is nothing unforeseen about known engine problems. Norwegian has an integrity problem!

We were given a $100 shipboard credit and offered a 20% discount on a future cruise, which is obviously useless to us, as we’re done with Norwegian.

The ship itself provided a Carnival-esque experience, with adequate food and friendly staff. The specialty restaurants were excellent. The ship was dirty in places (the glass on our balcony was dirty enough to be difficult to see through, and the rain gutter had broken glass in it), and the WiFi was glacially slow. Drink packages were exorbitantly expensive, as were the premium cocktails.

One couple in our group had a stateroom immediately below one of the decks. They were awakened at 2 to 3 am every morning to the sound of deck furniture being slid and banged around on the deck. Daily complaints did nothing to resolve the issue.

The shore excursions were adequate, although they provided little to no free time to explore on our own. Thankfully, we visited a couple of ports where we booked no excursions and were able to enjoy the locations.

What itinerary we were able to experience was interesting, and the tour guides did their best to work within the time constraints they were dealt.

As far as we can tell, Norwegian apparently has no plans to repair/maintain their ship. Unacceptable.
av8rdave’s Full Rating Summary
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