1. Home
  2. Cruise Reviews
  3. Westerdam
I picked this cruise for the brilliant itinerary - the ports were the best part of the trip.There is absolutely NO Wow factor to this ancient ship.Embarkation went smoothly(mainly because I,d done it on line before leaving home),the welcome aboard was non-existent.Cabins not ready so battled to find our way around,no staff to point us in the right direction.All decor & public areas are very drab & tired,no central atrium to give the ship a heart.Lots of wasted public rooms with little interest.The main ‘self-service’ restaurant is awful - queues caused by having to be served food instead of buffet self-serve.Menu very repetitive over 2 weeks & the quality of food is the worst we,ve ever had on a cruise- more staff canteen.The formal dining-room was ok,but ‘anytime’ dining often meant a long wait unless you,d booked in advance. Our balcony cabin was adequate,again no wow. Port excursions were very expensive & did not visit the places which were advertised,no explanation or refunds given. Quality of entertainment was appalling in the theatre,ships’ company only did 3 shows supplemented by an ok British comic,a dreadful American one & a Welsh singer,other music bars were more like pub singers,but the classical concerts were good.All shows definitely aimed at the over 75 age range. There was a shortage of sun beds on seadays,even though lots were stacked up tied together-staff should have put them out.Poor snack bar near the sun deck. The staff are amazing considering what they are working with.

Definitely in need of a refit

Westerdam Cruise Review by quadrant

2 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Asia
I picked this cruise for the brilliant itinerary - the ports were the best part of the trip.There is absolutely NO Wow factor to this ancient ship.Embarkation went smoothly(mainly because I,d done it on line before leaving home),the welcome aboard was non-existent.Cabins not ready so battled to find our way around,no staff to point us in the right direction.All decor & public areas are very drab & tired,no central atrium to give the ship a heart.Lots of wasted public rooms with little interest.The main ‘self-service’ restaurant is awful - queues caused by having to be served food instead of buffet self-serve.Menu very repetitive over 2 weeks & the quality of food is the worst we,ve ever had on a cruise- more staff canteen.The formal dining-room was ok,but ‘anytime’ dining often meant a long wait unless you,d booked in advance.

Our balcony cabin was adequate,again no wow.

Port excursions were very expensive & did not visit the places which were advertised,no explanation or refunds given.

Quality of entertainment was appalling in the theatre,ships’ company only did 3 shows supplemented by an ok British comic,a dreadful American one & a Welsh singer,other music bars were more like pub singers,but the classical concerts were good.All shows definitely aimed at the over 75 age range.

There was a shortage of sun beds on seadays,even though lots were stacked up tied together-staff should have put them out.Poor snack bar near the sun deck.

The staff are amazing considering what they are working with.
quadrant’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Westerdam price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.