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We have always sailed NCL and loved it but it had been a couple of years because of personal issues and it is not the cruise line I remembered. From embarkation forward it was a series of disorganization, poor service, poor food, unpleasant atmosphere, and irritations. Arrival/Embarkation: • arrival transfer drop off at pier was at the far end away from where you drop baggage, people making their own transfer arrangement got closer that us using NCL. We had to take our own baggage that distance • as returning cruisers we were told prior to the trip that we would get “priority” boarding. No mention was made of this at the pier and there was no difference our treatment from everyone else arriving • we were made to walk to the furthest check in station despite supposed “priority status” and then to walk back almost as long to board. • we understand the broken gangway was out of NCLs control but the boarding procedure was ABSOLUTELY HORRIBLE!!! Boarding numbers were used and continual announcements were made to proceed based on these. However, the NCL staff did not enforce this! Passengers were cutting under the ropes and boarding or getting in line with the wrong or no number and boarding. Those of us trying to follow the rules were made to wait even longer. THERE WERE NCL EMPLOYEES EVERYWHERE SEEING THESE ACTIONS AND SAYING NOTHING! • The total lack of organization at boarding caused ourselves and a HUGE number of other passengers to miss the lunch hours in the dining rooms. No information was available about extended hours or other options and I did ask. Dining • Overall our dining experiences were subpar. We expect high quality food and service from NCL and we did not get it on this cruise. We were also disturbed by the number of people in VERY casual clothes in the dining rooms. o We ate at 3 specialty restaurants (Moderno, LeBistro, and Cagney’s). In both Moderno and Cagney’s our meal was disturbed by a large table of obviously drunk passengers using very loud voices and often foul language. No effort was made by NCL staff to cut off their alcohol or ask for their volume or language to be moderated.  We were told that LeBistro required a higher dress code and compiled only to be seated next to a couple wearing shorts and short sleeve shirts.  At Cagney’s our service was less than par. The drinks, bread, and side dishes were either forgotten or very late arriving. We also were checked on rarely. o We ate breakfast at Taste or Savor 3 times and all were unsatisfactory. -The eggs were ALWAYS cold -The potatoes and hash were both dried out -The pastries were hard and dried out - Our orders were wrong more often than correct and EXTREMELY slow o We tried Taste/Savor for lunch once and the service was as slow as at breakfast. o Our 2 dinners in the Manhattan Room were quite good but the small children who did not know how to behave in a nice restaurant were disruptive. Entertainment/Enrichment • The majority of the evening entertainments were held in bars. We loved the 2 shows in the theatre but would have liked more there. There were no enrichment activities that didn't include a sales pitch that we could find. The Spa pass was our saving grace. We relaxed in the hydro pool, napped in the heated loungers, and generally loved the area. But: • The locker instructions were difficult to follow and over the week I encountered numerous passengers that couldn’t figure them out. • The showers have no hooks or bars for towels or robes and the doors are too high to lay them over the top. • Despite “Quiet Zone” signs everywhere, no NCL staff in the thermal suite asked for loud boisterous passengers to be quiet. When I asked them to do so, I was told to go out front and tell a manager. • The snow room was out of order the entire trip. The Ship in general • Alcohol service was EVERYWHERE and so were empty or half empty dirty glasses. There were in the theatre, on bannisters, in window sills, on chairs, on pianos, and in planters. • The location of the casino in the middle of the ship and in an open-air style led to the entire atrium on all 3 floors reeking of cigarettes. • The layout of the ship was difficult to navigate and odd. For example, the Garden Café and the Spa were on the same deck as the pool, creating a huge amount of traffic. Another example was the bar stools along the railing above the atrium leading to blocked walkways. Shore Excursions: we only did one and it was a nice simple little trolley tour with a GREAT guide. Disembarking • The instructions given out the day before were unclear on putting out your luggage or not putting out the luggage, leading to many passengers lugging their own luggage throughout the process. • There was no information given on where breakfast would be available or at what hours. • Even though we were given disembarkation colors and told to listen for our color and then get in line to disembark; no crew members were enforcing the color codes. Therefore, the lines were the length of the ship. • Once again, the NCL provided transportation was as far away from the exit doors as possible. We had to move all our own luggage that distance. • Upon reaching the airport, the NCL transport dropped us at the opposite end of the terminal from where we were to check in for our flight leading to more luggage lugging. Overall, this cruise failed on multiple levels. In the past I have bragged on NCL and stated that I wouldn’t cruise with anyone else. After this trip, I am not sure I will cruise NCL again.

At Least We Had The Spa Pass

Norwegian Escape Cruise Review by LadyBlackstag

2 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Bermuda
  • Cabin Type: Balcony Stateroom
We have always sailed NCL and loved it but it had been a couple of years because of personal issues and it is not the cruise line I remembered.

From embarkation forward it was a series of disorganization, poor service, poor food, unpleasant atmosphere, and irritations.

Arrival/Embarkation:

• arrival transfer drop off at pier was at the far end away from where you drop baggage, people making their own transfer arrangement got closer that us using NCL. We had to take our own baggage that distance

• as returning cruisers we were told prior to the trip that we would get “priority” boarding. No mention was made of this at the pier and there was no difference our treatment from everyone else arriving

• we were made to walk to the furthest check in station despite supposed “priority status” and then to walk back almost as long to board.

• we understand the broken gangway was out of NCLs control but the boarding procedure was ABSOLUTELY HORRIBLE!!! Boarding numbers were used and continual announcements were made to proceed based on these. However, the NCL staff did not enforce this! Passengers were cutting under the ropes and boarding or getting in line with the wrong or no number and boarding. Those of us trying to follow the rules were made to wait even longer. THERE WERE NCL EMPLOYEES EVERYWHERE SEEING THESE ACTIONS AND SAYING NOTHING!

• The total lack of organization at boarding caused ourselves and a HUGE number of other passengers to miss the lunch hours in the dining rooms. No information was available about extended hours or other options and I did ask.

Dining

• Overall our dining experiences were subpar. We expect high quality food and service from NCL and we did not get it on this cruise. We were also disturbed by the number of people in VERY casual clothes in the dining rooms.

o We ate at 3 specialty restaurants (Moderno, LeBistro, and Cagney’s). In both Moderno and Cagney’s our meal was disturbed by a large table of obviously drunk passengers using very loud voices and often foul language. No effort was made by NCL staff to cut off their alcohol or ask for their volume or language to be moderated.

 We were told that LeBistro required a higher dress code and compiled only to be seated next to a couple wearing shorts and short sleeve shirts.

 At Cagney’s our service was less than par. The drinks, bread, and side dishes were either forgotten or very late arriving. We also were checked on rarely.

o We ate breakfast at Taste or Savor 3 times and all were unsatisfactory.

-The eggs were ALWAYS cold

-The potatoes and hash were both dried out

-The pastries were hard and dried out

- Our orders were wrong more often than correct and EXTREMELY slow

o We tried Taste/Savor for lunch once and the service was as slow as at breakfast.

o Our 2 dinners in the Manhattan Room were quite good but the small children who did not know how to behave in a nice restaurant were disruptive.

Entertainment/Enrichment

• The majority of the evening entertainments were held in bars. We loved the 2 shows in the theatre but would have liked more there. There were no enrichment activities that didn't include a sales pitch that we could find.

The Spa pass was our saving grace. We relaxed in the hydro pool, napped in the heated loungers, and generally loved the area. But:

• The locker instructions were difficult to follow and over the week I encountered numerous passengers that couldn’t figure them out.

• The showers have no hooks or bars for towels or robes and the doors are too high to lay them over the top.

• Despite “Quiet Zone” signs everywhere, no NCL staff in the thermal suite asked for loud boisterous passengers to be quiet. When I asked them to do so, I was told to go out front and tell a manager.

• The snow room was out of order the entire trip.

The Ship in general

• Alcohol service was EVERYWHERE and so were empty or half empty dirty glasses. There were in the theatre, on bannisters, in window sills, on chairs, on pianos, and in planters.

• The location of the casino in the middle of the ship and in an open-air style led to the entire atrium on all 3 floors reeking of cigarettes.

• The layout of the ship was difficult to navigate and odd. For example, the Garden Café and the Spa were on the same deck as the pool, creating a huge amount of traffic. Another example was the bar stools along the railing above the atrium leading to blocked walkways.

Shore Excursions: we only did one and it was a nice simple little trolley tour with a GREAT guide.

Disembarking

• The instructions given out the day before were unclear on putting out your luggage or not putting out the luggage, leading to many passengers lugging their own luggage throughout the process.

• There was no information given on where breakfast would be available or at what hours.

• Even though we were given disembarkation colors and told to listen for our color and then get in line to disembark; no crew members were enforcing the color codes. Therefore, the lines were the length of the ship.

• Once again, the NCL provided transportation was as far away from the exit doors as possible. We had to move all our own luggage that distance.

• Upon reaching the airport, the NCL transport dropped us at the opposite end of the terminal from where we were to check in for our flight leading to more luggage lugging.

Overall, this cruise failed on multiple levels. In the past I have bragged on NCL and stated that I wouldn’t cruise with anyone else. After this trip, I am not sure I will cruise NCL again.
LadyBlackstag’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Balcony Stateroom
Cabin BD
• There were NEVER any towel animals
• There was no reliable schedule of when the room might be made up. On one morning we were gone from 9 am to 1 pm with the “make up room“ light on and the room was not done until the evening “turn down”.
Room layout:
- The placement of the closet beside the couch is ridiculous! There is not enough room to stand in front of half of it, normal people do not have long enough arms to reach into the half blocked by the couch, and kneeling on the couch is not practical or particularly safe for people our age.
- The amount of storage space that required squatting down, bending over, or as my husband had to, laying on the floor in order to use it is biased to younger cruisers.
- At least once a day throughout the cruise the toilet would not flush for about 30 minutes
-The TV remote only worked if you sat on the very end of the couch right in front of the TV.
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews