My family and i went on the norwegian escape because a family member of ours was getting married on the ship, and a good amount of us (60+) decided to take the week and sail together. My family and i had an absolutely terrible experience. Originally boarding ship; we were told to wait on one line, and we waited for 45 minutes before we were told we were in the wrong line! The original staff member that put us in the wrong line walked away instead of taking the second to apologize to myself and about 10 other people in my family who all waited in the wrong line. While waiting to board ship, staff members kept telling us to keep the aisle clear. I crossed the aisle at one point to reach a staff member and ask where the bathroom was so that i could change my child's diaper. Another staff member immediately approached me to keep the aisle clear - for crossing it for two seconds to ask another staff member a simple question! Staff members immediately very rude. Leading up to our cruise, my husband and i called the norwegian cruise line multiple times asking if we could have a room upgrade. We went on the cruise to attend a wedding, and were locked into a group pricing discount. Members of the wedding that we attended paid the same price as us and had better rooms than we did because they received free upgrades. However, my husband and i needed the upgrade because we have a one year old and needed a room with a bathtub in order to bathe him (and just extra room in general). We were told multiple times to call back closer to departure date. When we did this, we were told it was “too late to receive an upgrade and ask again at check in”. We asked again at check in and were told to ask guest services once we board the ship. When we got into our room, we were given an inside state room. For two adults and a child, this room was entirely too small. It was too small for one person, let alone three. We needed to keep all of our luggage in the closet and take down a murphy bed above our actual bed to keep our luggage out of the way. As told, we called guest services for an upgraded room and were told that once boarded, it was too late to upgrade rooms. Being that we could not upgrade, we asked guest services to bring us a crib for our one year old child. The crib was unable to fit in our cabin. Even with all of our luggage tucked away in closets/the murphy bed - we could barely fit ourselves in the cabin, let alone this crib. We were still not given an upgraded room, while other people we sailed with had luxury rooms for two adults, no children!!! (For the same price) Our first night at the manhattan room, our waiter expressed his annoyance with us switching to the table behind us to sit with another member of our reservation party who was seated completely by himself at a table (while we had a reservation of over 60 people, and he was the only person seated alone). We felt bad that he was sitting alone, so a few of us got up and sat with him. It is understandable that this may have frustrated the waiter, but as a former employee of food service, expressing this to your customer is extremely bad taste. We used the youth center daycare for two nights so that my husband and i could enjoy a night out. The youth center counselors told us that if our child cried for ten minutes, they would page us. They asked what they could do to console the child if he was crying, and my husband told them to pick him up, rub his back, check his diaper, or just simply play with him. I witnessed the counselor write this down on her ipad during the registration process. On the night we put him in the daycare, i had been paged within a half hour of putting him in and was told that he was “upset for a while now” (10 minutes). When i got down there to check on him, they brought him out in his stroller, with his shoes and day outfit still on (they asked me to provide pajamas so that he could be changed into them, which i did). He had not been picked up, changed, or allowed to play with other children to distract his crying. Why was i paged when nothing had been done to try and console my child? As soon as i picked my child up and took him out of his stroller, he had stopped crying. I changed him into his pajamas that i had provided for the youth center staff in my child’s bag. This was not done for me. They then charged me for leaving him there for two sessions (an hour and 50 minutes per session) when he had only been there for 30 minutes. I ended up taking the child from the youth center and watching him myself for the rest of the trip. I do not understand the reasoning for asking parents what the staff can do to console your child if these steps are not going to be taken and they are going to page the parents regardless (while still charging them). Whenever i tried to push my child in his stroller down the cabin hallways to get to our stateroom, housekeeping was constantly taking up the halls with their carts up until 8:00 pm! The halls are already too narrow to get by with these carts in the way, but with a stroller, it was close to impossible. We had to move them each time. On the first night, they were still cleaning rooms until 8pm at night (what were they cleaning if guests hadn't even spent a night there yet?). There was always one steward in particular who kept getting annoyed at me for having to get by, as if expecting me not to use my stateroom for the duration of my trip. I did not get this staff member’s name. Whenever i would try to get by, the steward would pretend he did not notice me struggling, as i clearly saw him see me and then walk in the opposite direction and into a stateroom. My husband would have to move the housekeeping carts himself. If this steward did happen to move his cart, he would express a very obvious annoyance and once told me he “had to do his job”. His “job” includes being courteous and accommodating to cruisers, even those with children that are in strollers. As a cruise ship leaving out of new york city, the staff should have expected most guests wanted to watch new york yankees playoff games and the new york giants. When these games were on, bar staff would refuse to turn off golf and put these games on. One night, a member in our cruise party went to guest services and asked them to put football on. When they finally obliged, 95% of males on the cruise were all gathered together watching this game on every television that it was displayed on. Another night, the baseball playoffs were on with the new york yankees, and guest services refused to turn off golf. They told us they “did not have this channel”, when they played football on the same channel the night before. They then told us “the game wasn’t on” when it most definitely was. A lot of new yorkers on this boat were annoyed that guest services could not do a simple task of changing a tv station to accommodate the majority of their guests sailing out of new york. Outdoor custodial staff members need to do a better job of keeping the outdoor area dry - my one year old slipped on water and hit his head on the concrete floor! While eating lunch in the buffet one day, there were no high chairs in sight and i had already placed my bags and plates on the table. I asked a nearby buffet staff member to bring me a highchair. He said okay, disappeared and never returned. Expecting him to return, i sat my child on my lap and struggled to feed him and myself until my high chair arrived. I eventually had to ask another staff member for a highchair and that person finally brought one to me. My first night dining at o’sheehan’s, i asked the waitress for one thing on the menu and she did not understand english very well. She kept telling me she did not understand what i was ordering. She brought me something entirely different than what i wanted. Our last night dining at the manhattan room - we were with a reservation group of three tables. All tables finished their dessert before we even received our meals. it took an house for us to receive our meals. Read Less

First of all, let me start off by saying Bermuda was fantastic!! Loved every minute of it. We've always enjoyed RC and we love Bermuda so this seemed like a no-brainer. We arrived on the ship and were happily let on at 10:30 AM. We toured the ship a bit. It was very big and pretty but we were not fond of the narrow halls and Royal Esplanade in general. Seemed quite confined. The stores are broken up and weirdly laid out so they are very congested. Oddly, there was nothing in the store that said "Bermuda." It was all "The Caribbean and New England" so forget about getting any souvenirs that mention Bermuda. We found the clothing choices to be kinda gaudy and cheap looking, so I bought nothing until t-shirt day, which by the way the line was so long it took forever for people to even be able to get in and look as they were only along in a small amount of people at a time. But at least they had shirts that said Bermuda. Very little selection for gifts for kids. Usually I can always find stuff. Not this time. The entertainment was good, but the comedian decided to make it political which turned off half the crowd. I'm not on vacation to talk Politics! We will Rock you was canceled due to the weather, which was understandable. The food was very good, but a very limited selection for Gluten Free people, which has never been the case before. There was a nice area for GF food which had some good things, but nothing on the Esplanade deck. So If I wanted a snack it was a hike, or I had to wait a while and get an entire pizza. The Specialty dining was outrageously priced. Some was 75.00 PP. We skipped it. Now for the worst part...The room. It was so hot an stuffy. The air conditioner only went as low as 68 and you could barely feel it. We called maintenance. It was later in the night. After waiting a long time, we gave up and went to bed. They never even contacted us after that. The bed was rock hard. It felt like a cot. The room was NOT cleaned well. The phone had a layer of "gunk" on it, that my boyfriend had to scrape off. And then we found pills. One was a prescribed aspirin, the other, Alprazolam, a Class 4 Narcotic. Thank GOD we didn't have a kid in there because we found it on the floor. The other was on the sink of the bathroom. After that, my boyfriend, a cop, decided to check the room to make sure there were no more. He didn't find any, but the layer of dust and dirt under the chairs was disgusting. On our departure day, he decided to put a small "x" on the tag of the sheets. We went to breakfast. When we came back, the bed was already made. The "x" was on the sheets still, indicating that he never changed them... for the next people. All I can say is WTH?! Again, we've always had good luck with RC and hope this was an isolated incident. But its starting to feel like quality and quantity are going down hill. We have contacted them about the Pill thing. Hoping to hear back. Read Less

I booked with carnival before food was so good. I ate so much! I thought they was going to have to roll me of the ship. I had a wonderful experience on the freedom. I just returned from an 8 day cruise on the magic. The only exciting thing they had to do was bingo. They had bingo everyday. If it was bingo it was something else concerning the casino. They was pushing drinks. If you declined they just wouldn't stop hounding. However, my housekeeper was excellent. All the people i met on the ship was very disappointed as well. It was a cruise specifically for elderly or gamblers. I was very disappointed. I been itching to go on this cruise and it was whack. I'm going to give carnival a break and try royal caribbean. My cruise was from september 28,2019- october 6,2019.thye guys pig & anchor was hidden and not on the food itinerary all. Don't try the seafood shack the lobster rolls are horrible. Read Less

I choose Carnival Sunshine because we were able to depart from Charleston, SC. where I live! It was my first cruise and loved it! We cruised to Bermuda and Princess Cays from September 28-October 5th! Everyone was so nice and friendly! Our Steward LD (for short) kept us comfortable the whole time! Robert from Romania (Head Server) was awesome! One can tell he thoroughly enjoyed his job! He kept us entertained and was on the ball with his service! I would rate his service an 11!!!! The shows, food, Lido Deck, music, service, people and everything was wonderful! We also enjoyed the buffet.the ice cream and pizza! The the crew was friendly and accommodated us with all our needs. Shopping on the ship was awesome, I found some good deals for myself and family. I will do it all over again very soon!! Thank you very much Carnival Sunshine!! See you soon! Read Less

We picked this cruise due to its leaving from Baltimore. I went with my sister, who lives in Baltimore. Boarding was easy, luggage showed up quickly, got into room at 1:00. Food: Main dining room excellent for dinner. Didnt really spend much time there for breakfast or lunch Windjammer - this is where we had most breakfast and lunch. Buffett wasnt bad except beware the buffet eggs!! Probably worth the line for fresh omletts, but we didnt. Park Caffe- tried 1st night with munchies, NOT GOOD Service... Excellent thru out ship. Bartenders, hosts, waiters, room service, room steward, all outstanding! Room: We were in 3558 a oceanview. Room was spotless, roomy enough, bathroom tight. Hard not to get the floor wet when showering. We spent most of time in the Centrum, band was excellent, other shows good however we never made it to the theatre. Too busy!! Good time. would do again Read Less

We are getting close to the end of an 8 day adventure on Carnival Magic and have a few negatives to report . The entertainment in the evening was not what we expected compared to our previous 2 cruises with Carnival. The only night we half enjoyed was the last night with the rock and roll of the 80's being played by the cast in costume. The entertainment on the main floor was much better with several different groups. The trio of female violinists from the Ukrane were the best. Some of the Pixel staff needs a lesson on customer courtesy as their new way of ordering pictures was very confusing and they were all 11x7 pictures but they didnt have one 11 x 7 frame to purchase and some of the help didnt even know how to order your pictures and didnt seem to care if you bought or not. We found most of the food ok but the dinner at night was great. We really need to put a shout out to our head waiter Joseph and his staff of Maryna and Cabata for the friendship they showed us every evening in the Northern Lights Restaurant. We hope to someday take another cruise and luck out to have them again. Also we would like to thank our housekeeping for the nice job of keeping our room clean and ice bucket filled. We did feel the carpet needed a good cleaning though. We will cherish all the fond memories we did have on this cruise though. We have previously been to Grand Turks but took the Rainbow Tour Bus for a tour of the island. My sister-in-law enjoyed it so that's what we had hoped for. A special thanks to Jaunita for her guide service on Bermuda. Very informative. My sister-in-law who took her first cruise with us at 83 years young got plenty of souvenirs to take back with her and we truly hope she decides to take another cruise in a couple years. My wife and I are planning an Alaska Cruise and Land tour in the next couple of years when she retires from her work. Once again, thank you Carnival for another great experience. Read Less

My husband and I took my parents on this cruise with the intentions that this cruise was all about them. My mom cannot walk that far and I felt a smaller ship would make her cruise more enjoyable for her. The service that we received from the staff was outstanding. My husband and I have been on many cruises and have never had service like we did on this ship. We do feel because we were on a smaller ship and not one of those mega ships that the crew is able to really go above and beyond to their passengers. We ate at Chops Grille twice and Giovanni’s once and the food was fantastic! The food in the main dining room was excellent. Any restaurants that we ate at, if my mom wanted something that was not on the menu they always met her requests. This ship also recognizes Veterans and has a very moving ceremony in the main atrium. If you are looking for impeccable service and a smaller ship I would highly recommend this ship and cruise line! Read Less

My mom and I took my 4.5 year old nephew on a 5 night cruise to Bermuda. This was my third Disney cruise and my third time on the Magic sailing out of NYC. This was my second Halloween on the High Seas. My nephew loved meeting all of the characters; it was probably his favorite thing to do. Bermuda was a great port of call and we really enjoyed Horseshoe Bay beach. The Disney movies in the room were also a godsend as my nephew is an early riser and we put movies on for him to watch so we could get some extra sleep in the morning. EMBARKATION: Always seems to take forever on Disney compared to other cruise lines. The characters coming out helps, but it still is a very slow process. And there is never enough seating in the NYC cruise terminal. DINING: Our waiters were amazing with my nephew and brought him chicken nuggets, french fries, and apple slices every night because he is an incredibly picky eater. I found the gluten free options very lacking. Other cruise lines give you an option of ordering off menu or will try to make non gluten free items gluten free for you. That is not the case on Disney. Some nights there wasn't even a gluten free appetizer option. Really enjoyed getting gluten free mickey waffles everyday for breakfast in the buffet though. Lumiere's now seems very boring and outdated compared to the other two restaurants as well. HALLOWEEN ACTIVITIES: Were way too late for our 4.5 year old. We had the early dinner seating so had to stay up until 8:15 for trick or treating to start. We also found the party and trick or treating to not be well organized. KIDS CLUB: We could not get my nephew to attend the kids club on his own. We had him try it once for 45mins and when I went to pick him up he was standing in the room by himself not doing anything. He begged us not to have him go back by himself. He's a very shy kid so we suspected this may happen before the start of cruise. We attended the Zootopia and Sloppy Science activities during an open house and loved them. The Zootopia activity was especially cute. SERVICE: Amazing as always. Read Less

Embarking Boarding was smooth, efficient and pleasant experience. I boarded at noon and was sent with my carry on luggage to the Windjammer for lunch. At one I went to my room to drop off my luggage. First impressions..T The first room(3645) was a good size with two comfy chairs to read in. Alas the room had not been thoroughly cleaned, as there was "solid matter" in the toilet from the last guest. I took a deep breath after flushing, of course, and said it can't get any worse.. Wrong.. Dining We had a 5:30 seating for dinner the first nite only after a tablemate complained at 5:58 was our order taken, it was requested that we see the Head waiter .. he avoided our table until we were served, then came over several times and proceeded to throw our wait staff,( who was very good, by the way) under the bus so to speak. We never left the dining room until 7:30. I am allergic to Cow Dairy products. The only accommodations were the choice of soy or almond milk in my coffee. There was nothing to put on the rolls.There was no butter or sour cream substitute. I received a dry baked potato each meal... no gravy either. Even after carefully choosing my items on the menu I never received close to what I ordered, nor did I have any idea what I would receive until it appears in front of me. I gave up ordering deserts and had fruit each nite. The call I received from the dining room one afternoon mid week was unnerving. I was accused of signing up for the dining room and never showing, interrogated to if I was planning to show. It was a pretty hostile call. I advised I had been there every nite at the 5:30 sitting, named my wait staff,as well as names of table mates. I was grilled about my table #. No apology was issued. The dining room seemed disorganized. Cabin experience I went to bed I was awaken by the slamming of the crew door from 11 pm to 12:30, the vacuum caused my bed room door to rattle each time. Needless to say I placed a chair up against the door that nite. I got up the next morning only to find there was no hair dryer in my room. My steward was not concerned! Nor too motivated to find me one without prodding. I went to Breakfast , came back and noticed my steward's supervisor was present. I brought up the slamming of the door, and letting him know I was aware there was an empty room just up the hall from mine. the above was the experience in my first room. The supervisor sent me to Guest Services where I was met with great resistant from Veronika on the desk, When I mentioned I had already spoken to a supervisor, things got better. I moved myself from one room to the other tho I was told the steward would assist me. He watched. The first nite I in the new room was quiet however I woke up with several insect bites on me. I brought it to the steward's attention.. and my bed was searched for bed bugs... nothing else.. It was determined there were no bed bugs, and the same bedding was put back on my bed. The next morning I woke to more bites and a tick embedded in me. However all I was offered was to go to the medical center as there were no bed bugs! In the 2nd room I had I stepped on hard plastic left on the floor by the prior cruiser.. Guess this room, too, was not thoroughly cleaned. Needless to say the room experiences and the upkeep or lack of were not on my list of things to rave about. Towel animals appear on the beds every other nite, no longer every nite Enrichment activities Alas the so called activities were slim to none, and what they had reminded me of the activities at the local assisted living home. The shows were scheduled so that you could not eat that the 5:30 or 8 sitting and attend the shows. You had to go to the Windjammer for dinner if you wanted to see a show. Disembarkment.. As one who does the walk off with luggage, the experience was not good. I know they can do it well, as I traveled with them in 2012 and was impressed with how they handled it as it was so smooth and pleasant.. This was not smooth or pleasant. Being sent to the theater, parking your carry on luggage outside and having a free for all to locate and claim it in order to walk of the ship was not my idea of fun. Conclusion I have traveled on RCCL in the past and had wonderful experiences, alas I am glad this was not my first trip with them ,as it would be my last. I thought the service was sorely lacking and a disappointed all the way around. And needless to say I am not pleased that I contracted Lyme disease on the trip. I never in a thousand years would expect to have to take bug/tick repellants on a cruise.. just for the ship experience. I might give this ship a miss until they shift management to other ships . Read Less

We have done many cruises in and out of Boston. We have taken the Maine/Canada cruise on the Serenade three times, we enjoy the ship and decided to try Bermuda this year. Since it is hurricane season we took a chance that we would end up in Canada again. It was touch and go for about a week, and we did head to Portland Maine for a day, and lost one day in Bermuda. We still throughly enjoyed the cruise and found it very relaxing as usual. The captain was Stig Nilsen, we have sailed with him a few times on different Radiance class ships. Carly Boileau was the cruise director, she creates a great atmosphere around the ship along with Nick her Activities Director. Nibu Sayed was the Hotel Director there was incredible Indian food in the Windjammer. Denis Loncarica was the Chief Engineer. There was no Captains Corner this time which we usually enjoy, seeing the film about the behind the scene’s working of the ship, and having the officers speak and answer questions. We decided to try the three day specialty restaurant package when it went on sale we bought it before we sailed, it was a good value. We were not disappointed, and enjoy dinner in Chops, Giovanni’s, and Izumi. The food was great, and wonderful service as usual. We each tried to hot rocks dinner in Izumi, it was OK, I am not sure what all the rave reviews are about. They have moved the tables in Chops so they are not so close together and the atmosphere is calm and relaxing. We ate in the MDR only once on formal night. It was crowded, and too much rushing about by the staff as they try to serve everyone. I did notice that people in the area we sat were dressed up, suits and a few tuxes on the men, and lots of evening gowns and cocktail dresses and fancy tops on the women. Once we left the dining room it was very mixed and we saw lots of shorts and t-shirts. We ate in the Windjammer several nights, it is much quieter than the dining room, and lots of great choices for food and fantastic deserts. The staff was welcoming, helpful and always smiling. Rocky our room steward was outstanding, kept the cabin spotless and was an expert at towel animals. The ship is in great condition, but I can’t help not liking the changes. I miss the library, though I found a good book to read in the bookshelves by the pool tables, I used to enjoy sitting there reading and listening to the music in the Centrum. The area above the Centrum that used to be the Loyaly area is still closed even though the aerial show is long gone where they stored the equipment. It is wasted space now. I used to like the glass area in the floor where you could look down into the Centrum, I understand it is still there on the Jewel and Radiance of the Seas. Speaking of the Centrum they are still doing all the activities that used to be held in the Safari Club there. The Captains reception seems like an after thought in the Centrum so we just kept walking. It used to be a very special event. The International Parade of Nations is impossible to enjoy in the Centrum. They have had complaints about noise in the cabins near the Centrum, even with the closed doors, but they just keep doing it. It makes no sense. The production shows were very good as always, Stage to Screen was outstanding. We did not see Vibology this time. The commedian was not our favorite, but the commedian juggler was very funny. We used the gym, lots of people did still it was not crowded. We spent no time at the pool but anytime I walked by, there were plenty of chairs. There were few children on this cruise. It was very calm, no crowds, no problem getting restaruant reservations once on board. We had a small Meet and Mingle, wished more had attended. Boarding in Boston was different this time. We were met by a worker with a tablet who checked us in, and took our picture with it. When we arrived their were no lines at all. We usually arrive around 1pm and find few people but this time we just went through security and checking with no waiting. I guess the new method works well. Next year the Brilliance will be sailing out of Boston, we are booked for the 10 day cruise to Canada next fall. Read Less

1. Very speedy embarkation process in Boston. We arrived at about 1:15 pm and curbside to cabin was less than 15 minutes. 2. Cabin was ready and clean but looked "worn/used". Cabin steward Jacob was wonderful. 3. Itinerary was changed due to hurricane/tropical storm Jerry. While we appreciate RCI adding a day in Portland and shortening our stay in Bermuda to keep everyone safe and comfortable, we were very disappointed. 4. Many parts of the ship were in need of repair: outdoor movie screen did not work, near Schooner bar a lingering "burnt wood" smell, cigarette smoke smell in may public non-smoking areas, one day our cabin door would not lock, a few days later maintenance was in our room for over 3 hours to fix a leak. 5. The two outdoor hot tubs closed by 7:30pm every evening. Therefore the only other hot tub in the Solarium was always crowded. This created some hostility among the passengers in the hot tub and those waiting to use it. Also, the staff allowed children into the Solarium in the evening to use the pool, since "the outdoor pool was too cold and the hot tubs were closed". 6. The cruise director staff was suspiciously absent and the activities offered on this cruise were few and far between. The destination speaker was not a good speaker, the evening entertainment was just okay, and the musicians were mediocre at best. We did not notice any live music by the pool. 7. The food was better than expected in Windjammers and Giovanni, and as expected in the dining room and at Chops. This was our 14th cruise overall, and our third and last cruise with RCI. Read Less

Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite was comfortable for 4. The tub is quite high for elderly travelers but, we knew that before we travelled and we were able to adjust. The juggler and comedians were very funny. The other ship entertainment was quite good as well. Unfortunately, the singers fell short of what I have come to expect. I feel bad as I know they train hard but, their voices were not as polished or professional as I expected or heard on other cruises.That is what brings down my entertainment rating. The other entertainment and games and shows were very good. The dining staff and food and chef and wait staff and head waiters and maitre d etc were unbelievably great and we felt like we were the only group in the room. They went way over and above for my 90 year old mother and showered her with attention and helped her with her wheelchair. They also spoiled my 24 year old daughter who is vegan. It was as if she had a private chef with the amount of attention she received and they went way over and above to accommodate her needs. We ate in Chops Grille for breakfast as that was a suite perk. It was very good and hardly any other travelers were there. We ate in the main dining room or Windjammer buffet for lunch. Both were great and plentiful with a good variety of options. We had appetizers and drinks in the concierge lounge and ate in the anytime main dining room for dinner. The excursion we did was the Devils Island Snorkel. The crew was great but, the kayaking was quite limited as to where you could go and you could only use it for 10 minutes at a time. People who snorkeled enjoyed it. We would just ask about how far and how long we could go in the kayaks next time. I would recommend this cruise. Read Less

The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. The second day we went to a beach closer to the cruise ship since we had to revised by 4:30 to make it back before leaving. The beach was suppose to open at 9 and they told us we had to wait until 10:40 because the Disney cruise that just came in had to do their excursions before we could go in. Well they were late so finally at 11 after the two excursions came in and filled up the beach us low class royal carribean cruisers who also paid a lot of money for our cruise got about a 10x10 spot that was left on the beach. We bought the deluxe drink package but every time we tried to get s drink it took forever and we had to walk to other end of the ship since there was no waiter by the kids pool area. The drinks also tasted like they had no alcohol in them. The food in the windjammer was always gross , but the food and service at reflections was good. When I went to buy a shirt off the ship the price had gone up because I “ missed the time “ of our cutoff to buy them . Which also just happened to my wife when she tried to buy our pictures that people took of us all week the whole trip we were here. They just told her we had to order them yesterday . We’re still sitting on the ship! I would never recommend this cruise to anyone nor would I ever go on it again. Also anyone who doesn’t smoke probably won’t enjoy it because all you can smell through out the whole cruise ship is cigarette smoke since they let them smoke in the casino. It was nauseating. Read Less

We chose this cruise because we wanted to see the pink sand of Bermuda. Unfortunately Hurricane Jerry wanted to go there too. So it's still on our bucket list. It came as no surprise when I got the email 2 days before we sailed that the itinerary had been changed. We went to Puerto Rico , Dominican Republic and Turks and Caicos. Turks and Caicos was our favorite. The color of the water was absolutely amazing. About the ship....well I think it needs a bit of a facelift. It's looking old, the public areas were very narrow. My husband has to use a scooter and at times it got very narrow. I think the worse thing was the casino. They allow smoking in the casino and it was awful. We usually play in the evening on other cruises, but the smoke was so bad we did not. For sure I would not go on this ship again. Read Less

This is my 3rd cruise on the Breeze, once in 2014 and I decided I would not sail her again. Then my sister and I were looking for a cheap getaway, the pricing was good, so with some hesitation I booked the Breeze in July. We had a great time, the food was a marked improvement, entertainment good and service excellent. Then I booked the Bermuda cruise for September 21, with another couple. The itinerary was changed because of the hurricane. No problem, weather happens. The food was just mediocre at best. The steakhouse took forever and my husband got a tough ribeye, 2 of us didn't even get the meal we ordered. The Italian restaurant I have to say was the best meal we had all week. NOTE to VEGANS very few options for you, unless you want too eat pasta all week. We had no problems with the service on board. Embarkation was quick Debarkation was a nightmare with their new procedures. Everyone complained. It took us 2 and a half hours to get off the ship. This was about my 35th cruise, I have lost count and I am a platinum member with Carnival, but at this point I will stick to other lines.. The entertainment was okay, we mostly went to the comedy club. We spent time in the casion, it was very crowded and smokey.. I found the service good, everyone was very friendly and helpful. Read Less

It was the closest cruise to our 50th anniversary date. Friends had recommended Norwegian. Long time waiting to get aboard, Much better getting off ourselves. We were VERY disappointed in our "Ultimate dining package " We found out at the first restaurant, first night, that it was only good for ONE meal ! I had made reservations for each of the 4 nights, thinking I was getting 4 meals. In speaking to several of your staff prior to the cruise, NOBODY mentioned that we were only getting one meal ! Not very transparent, actually SNEAKY ! Bad Job, Crappy way to treat first time cruisers on Norwegian. But , you probably train them that way. The specialty restaurant , La Cuchina, was only average as it turned out. We cancelled the other 3 reservations, after noticing that they cost about $75 pp ! The breakfasts and dinners in the Venetian dining room were OK. The Beverage package was OK. The pool deck was very crowded, no chairs available and not enough staff to get you a drink without a long wait. This was the smallest ship we have been on. On board shopping was very limited, except if you wanted to spend hundreds or thousands. $10 T shirts were advertised for the last night but there were NONE there, only trinkets and junk . The ring we bought for my wife is turning her finger black. NCLs 100 mins of WIFI was useless, never worked. The entertainment was OK, for a small ship. Patti and Josy were very good. The highlight was our cabin and cabin steward, both very good. The weather was beautiful the whole cruise. Way too short of time to do anything in Bermuda, a place we like alot. Been there before. Stores closed in Hamilton, on a Sunday. We would classify NCL as better than Carnival, not as good as RCL. We would like a response to this review from NCL Read Less

We have sailed on the NCL Dawn three times.Always have enjoyed.This time was no exception.The Dover Sole at Le Bistro was so delicious.Patti and Jose in the Atrium each evening performing was wonderful. The only negative we found was the twenty year olds in the suite next to ours who got so drunk and had screaming girls at 3am pounding on their door.Who do you call on a ship in the middle of the ocean at 3 am to report this kind of event?This only happened on the last night out but left such a terrible memory.Our suite on deck 12 was very large and our room steward kept it very clean.Our butler was pleasant.Not our best ever butler but he tried very hard. All the meals were very good and we had no complaints.Bermuda was beautiful as always even after a hurricane.Such a special island.We hope to sail on NCL again soon. Read Less

Cabin was fine as noted below. However I did notice that the carpet could have been cleaner. Bathroom was tight but well laid out. 1). Fun party boat with mostly middle age and younger folks. (A waiter told us the average age on this 4 day Bermuda weekend cruise was 48 as compared to an 11 night Canada/New England just prior to our sailing where the average age was 68!) 2). Local folk from all walks of life. 3) We experienced every level of service.. From stellar service from Rose in ship photography who went above and beyond helping us connect to wifi when the IT department was long gone, to downright rude staff. Notably a front desk member was annoyed with a very simple question and a eat staff member seemed to unexplainably stomp off in the middle of serving us. (It appeared were walked in on some some of dispute between her and the hostess, since i we did nothing to provoke this. 4). The food:. The free stuff was not good. Honestly, barely edible, with exceptions. Garden Cafe buffet: Mainly just gross. Go here only if you have no other option. Omelets were ok. Crepes were ok. Fruit salads and slices were good. Soft serve machine was always broken. Topsiders: Mini version of inside buffet food but since it's exposed to heat and humidity, I'd just stay away. They do offer ice cream, and that is the exception here. Wings at O'Sheehan's were ok, as was the Spinach artichoke dip. Everything else we had was just weirdly prepared or not good. Bamboo: Didn't get to experience because strangely the Norwegian app indicated that "Reservations not Accepted". However, when we went there they were only accepting those with reservations. ??? Venetian:. Let me just say this. Save yourself. Eat here. We had something very good at every meal. Although, it takes time for your food, it was worth it. Aqua:. We didn't get to but has same menu as Venetian. Los Lobos:. Good, small portions, and you are paying reasonable ala cart prices. Teppanyaki:. Good. Entertaining but expensive. Drinks:. About average for vacation, figure on $10 drink. We did not do the drink package. We figured we'd have to drink at least 10 drinks a day per person to make it worth it. We brought wine aboard. All in all, it was a fun weekend cruise. Read Less

Why Yes, and No? The Sunrise is a ship that is not new, but is new, a refurbished ship with many new amenities and also many new cabins which means more people. Unfortunately the cabins were put in at the expense of public areas. So, why Yes and No? It's not a great ship but not nearly as bad as some of the reviews are making it out to be. We were supposed to embark in Manhattan, NY but were notified by Carnival a month before that the pier was being closed by Port Officials due to repairs, so we would embark in Brooklyn, NY after the ship disembarked passengers from the previous cruise in Manhattan and repositioned to Brooklyn. As we live on Long Island and Brooklyn is actually on Long Island, it was not a problem for us, but for others coming from out of the immediate area it posed somewhat of a logistical problem. But this was not Carnival's doing nor fault. The repositioning also caused a two hour delay in boarding. Carnival gives a choice of boarding times and we had chosen 12:30 to 1:00 PM, now making it a boarding time of 2:30 - 3 PM with sailaway at 6 PM. After speaking to a Carnival agent we were told to stick to the original time of 12:30, then another agent told someone on our CruiseCritic forum to go with the two hour delay. At this point I figured it would be a free for all as people would be arriving at all different times, and I was right. We unloaded at the baggage area at 1:14 PM, and we were on the ship by 1:56 PM, less than 45 minutes. We are not Platinum or Diamond VIFP and did not have FTTF. It went pretty smoothly, very organized, all the staff was helpful and friendly. Sailing out of Brooklyn you get to see the Statue of Liberty but do not sail by her. So the captain brought the ship out of the channel between the dock and Governor's Island and then turned UP river, just past the Statue and then back down again giving everyone on both sides of the ship some great views of her and great pictures too. My wife and I enjoyed the ship and enjoyed being on the ship. I can honestly say this was a strange cruise. We were supposed to go to Bermuda for two nights but due to rough seas and a hurricane we were diverted to Charleston, SC , then supposed to go on to Bermuda for one day. So a 25% future cruise credit because of the missed night in port. Then when the ship could not continue on to Bermuda due to rough seas, a 100% future cruise credit and a slooooooow (approximately 8 knots or around 10 mph) cruise home to Brooklyn. A total of five sea days, which we love, and a visit to a port we've never been to. We had some rocky seas and it seemed as if the ship was less stable than others I've been on. People were getting sick and I was queasy, but I had developed a problem in my abdomen just prior to the cruise so not sure how much that played into it. And we did not notice any foul odors or smells nor did we hear of a complaints of any. The Carnival Sunrise is a nice enough ship, but not too sure about the renovation. Carnival used to boast the biggest cabins on the sea, but it sure didn't feel like that at all. The room was sparse, one picture on the wall, a large screen tv, and that's it, fairly stark, but we didn't go to stay in our cabin. Plenty of food areas, the outside areas are nice, but getting to and from the Lido buffet was cramped, though not as bad as some of the reviews have said. I question that if they would have to close the outside decks due to weather if they would be able to accommodate all the passengers in the inside spaces. Guy's Burgers and Pig and Anchor were very good, as was the pizza and Blue Iguana Cantina. I only ate breakfast there, but it was a bit different and very good. The Lucky Bowl was good, I enjoyed the Asian "soup" bowls, but didn't eat at the Deli, nor the Seafood Shack. We always eat at the Steakhouse, and this was no disappointment, very good food, excellent service, and we took advantage of the free wine for the first night. We are not big drinkers, I don't drink at all and my wife lightly, so the bottle lasted the whole trip for her. Sushi bar was adequate, not great, but very nice over all. We did not eat at Cucina Del Capitano. Moving forward and aft on some of the decks was impossible causing diversions to other decks by going up or down and then reversing direction on the other side. This was on Decks 4 and 5. (We've cruised on the Carnival Splendor and didn't like it there either). The problem is that you use the elevator to get to a deck, only to find that you need to go to another deck to go through the ship. Also, some of the venues i.e., sushi bar, red frog pub, alchemy and the piano bar on the 5th deck are accessed either by the aft elevator or by walking through the casino, a smoking allowed area. Not good, but not really a deal breaker either. The entertainment was good, the shows very nice, and the shipboard musicians very good. The cruise director, Mikey, was very good, very high energy, funny and not intrusive. He and his team did a great job keeping things going, especially being as there were extra sea days to cover. We did not go to the comedy shows. The musicians found in the various venues were generally good, some not to our liking, and some were excellent. The staff; room stewards, main dining rooms, Lido food venues, Farenheit 555, and general cleaning crew, were excellent. They were friendly and very efficient. In Charleston we walked the Market to the right of the pier on, well, Market St. Nice, it seemed expensive to me, but I'm not a shopper. We also took a one hour carriage ride, with the company with the red sashes, through part of the historic area which was very nice, relaxing and informative. Guide was engaging, knowledgeable and humorous. Fee for the one hour was $28.00 per person. Disembarkation was very smooth and quick. We chose to have our baggage taken off and we also chose the late disembarkation. Finding our baggage was easy as it was the last set left in our zone and moving through the Customs line was pretty quick too. We were off the ship and waiting for about 10 minutes for our ride to pick us up. Good timing on my daughter's part. We go on a cruise to have a good time, and plan on it to be a good time. I've never had a bad time on a cruise, and we don't drink or gamble, I figure if you plan on it being good, it will be. Is this our favorite ship? No, but we would definitely sail on her again. At least the next time we'd be way more used to the through ship travelling. Read Less

The new season for the Sunrise (aka Triumph), ok, lets break it down into a few areas. First shout out to the crew, they were wonderful, the whole trip were always upbeat and gracious as always. Second, the food we found to be cooked to our liking, and we always had our fill. Cruise Director-Mikey and staff most enjoyable we have encountered in 6 years of sailing. Especially having to make back up plans for 3 of the sailing days. Also he was very clear when he gave any instructions we needed to know. Entertainment- was refreshing to watch shows that wasn't the same thing we have seen on the Pride for the past 6 years. Now, for the flip side, for a ship that just went through a major over haul, some areas were sorely overlooked. And some of the deck plans weren't thought out very well, For example, deck 3 to get to the Aft Dining Room, you have to go up to Deck 5 and take the aft elevator (which most of the time only 2 of the 4 were working) back down to 3, The Carnival Hub App was a nice tool to have, sure you can bypass making your table reservation for the Aft Dining room on 5, but you can't request a specific table or server from the app, which in turn means you have a different server every night. The balcony rooms seem smaller than the other ships, there was only 1 night stand beside the bed, and the other side was about 7 inches from the wall/window to the balcony. Finally- with Carnival have a home port in Charleston, SC, you'd think that maybe they could have found more than 5 excursions for the guest to choose from when the docked there as an alternative port (since Bermuda was not an option). Read Less

We took this as our first cruise. It was my birthday that week. We didn't make it to Bermuda, however we had a great time.The dining staff(Eddy. Riafin and one other ) were fantastic. All the staff including room staff was fantastic! We will definitely cruise with Carnival Sunrise again! For being on the ship 5 out of 6 days we were always enertained. The shows were incredible! The talent on that ship from shows to 3rd floor music was great. The pictuted we had done on formal nights came out beautiful, and there was no high potch sales involved! We look forward to sailing with Carnival Sunrise again, not to mention they gave us 100% refund dur to not making it to Bermida. We did stop in Charleston which was beautiful and enjoyed that port.All in all it was a grrat experience for a first time cruise! Can't wait to book again! Read Less

This ship was recently renovated and rebranded as the sunrise from the previous triumph. The renovations were nice and elegant. The food was great, entertainment was spectacular, especially Mikey Gibson as a cruise director. He was full of energy and so much fun. Perfect for a cruise that had very upset passengers due to hurricane humberto changing the whole itinerary from 3 days in bermuda to we didnt reach any foreign ports at all except for a 6 hour stay in Charleston, south carolina. the renovations were elegant however and i was always skeptical of how a 2 month dry dock comes out without issues. Well this ship has alot. - The elevators are a complete disaster and numerous times got stuck and would be shut down. Some of them would open and close several times before finally going to the floor you desired. -i have always viewed and read comments here on cruise critic but never replied or posted a review and always felt there were just negative people out there trolling. Well this was the first time that i did indeed smell sewage/garbage in any elevator that you use in the AFT of the ship near the piano bar and alchemy bar on deck 5. - Deck 2 we had plumbing issues, where we couldn't flush the toilet and the shower had no hot water. I belong to carnival groups on other social sites and people on my same cruise had the issues on other decks. -there were busted seats in the liquid lounge/theatre. Also a busted seat in the redfrog bar on the lido deck. -outside an elevator i saw panels on the wall being held up by packing tape! -white paint was pealing off corner railings in the buffet marketplace and you can see the gold trim that was painted over with white. - automatic doors into buffet is not automatic you need to push a button. Stupid and makes no sense if you have you hands full of food how do you press the button -glass automatic door coming off the lido pool area onto deck 9 would constantly get stuck!! Just seemed like a horribly rushed renovations. Carnival should take their time and look everything over. Also why didnt the sunrise receive the same 3 deck serenity and waterfall as sunshine her sister ship. That was such a wow factor!! Read Less

I can’t begin to understand how any one can complain about the ship. Although I was one of the unfortunate ones to have their ports cancelled due to hurricane Humberto, I still can’t say a bad thing. They’re giving us a free cruise for the inconvenience and the staff did amazing! Yes being stuck on a port for 6 out of 7 days during bad seas was rough but the staff did everything they can to make us feel safe and welcomed. EVERY STAFF MEMBER on that ship is AMAZING ! The entertainment is top notch.. food is the best I’ve ever had and I’m sorry there was no waiting , ship was clean and never felt crowded. The entertainment went on even though it was hard to stand on the stage , trust me I know I was on it as well. You can’t predict bad weather and we we’re u lucky but As I said the staff did everything they could to make it a fun cruise . All our excursions were refunded immediately . I would highly recommend guys burgers and the blue cantina, food was amazing . The alchemy bar was hands down the best drinks and most talented bartenders I’ve ever seen and that’s coming from a bartender myself, I learned a lot of tricks from them. I highly Recommend ignoring the bad reviews and booking this cruise! Read Less

The Trip: Now that our kids are grown, my wife and I prefer cruising in late August/early September for several reasons - not the least of which is to take advantage of back-to-school while its still warm enough to swim and enjoy the sun. This year was no different, and we knew the risk of booking during hurricane season - despite the fact that we'd been lucky over the previous 4 cruises and knew the odds were starting stack up against us. Previously we've had minor inconveniences, but nothing major. Well, we finally had a cruise that had to be redirected due to a hurricane, and it really wasn't that bad of an experience. We had a couple of days of rough weather (5-10 foot swells), but we wore the seasick patch and fared pretty well. Other people who had nothing or waited too late to take Dramamine didn't fare as well for 2 of the days, but I have to thank Carnival for redirecting south along the far edge of the storm to Grand Turk and Amber Cove rather than going north to New England or Canada - we were able to enjoy the warm weather and swim/sunbathe all 7 days. The Ship: The pride is an older ship, but in general Carnival's refreshes have improved her and she has held up fairly well. Some complain about the decor (I frankly don't care), and others complain that the ship is old. However, my wife and I prefer the smaller feel of the older design - the newer ships (in particular the megaships) are just too crowded for my taste. We did a Royal Caribbean cruise on a larger ship (3500-4000 passengers), and were turned off by the way they managed the larger crowds. The downside to the smaller design is that there really isn't a lot to do all day during bad/cold weather; the bigger ships have enclosed pools or other activities beyond the bars and casino. A definite upside is that the passenger to crew ratio is better, and the ship is easy to navigate. The Food: The best "free" food is definitely in the dining room at dinner, and the whole experience is a positive. The food was generally very good, although a few items were average (appetizer/dessert). My wife and I thoroughly enjoyed the singing and dancing of the waiters - it is a nice touch I hope they keep. For lunch Guy's was great, and rivaled any chain such (Five Guys or Smashburger). The Lido buffet is passable, but it is average at best even for a buffet. At breakfast the dining room was good, but the room service egg sandwiches were not. We did pay for David's steakhouse one night for dinner, and it was excellent. Entertainment: One of the reasons my Wife and I prefer Carnival over other lines is the nightly comedy club. Over a 7 day cruise there are 2 pairs of comedians who do 3 different sets apiece so the comedy is fresh each night. The comedy shows are thus much better than the song and dance production in the main theater. On good weather days there is plenty to do up on deck, and at night there are plenty of choices of live music along with the typical clubs and bars. Service: For the most part service was pretty good, and in particular our steward and Dinner staff were very good. They did seem to be rushed at times, but were always pleasant. Walking the ship, most of the crew would greet you with a smile and a hello. The steward did offer a choice of morning or evening which offends some, but honestly I didn't feel the need for anything more than once. Embarkation: We live in southern New Jersey, and have sailed out of New Jersey, New York, and Baltimore. By far the easiest port to get into an out of is Baltimore. The new scheme of your sail-and-sign card being on your door is absolutely fantastic - there was virtually no line at security and once we were through we just walked onto the ship. We typically do the "faster-to-the-fun", but for embarkation you really don't need it now. Grand Turk: This was our first time to Grand Turk, and since we were redirected there after we sailed we couldn't do any prior homework. We picked an excursion for an all inclusive trip to a beach, and would not do it again. The food was pretty bad, and the drinks were basically rum punch or soda. It was a 10-15 minute ride, and it would have been much easier and cheaper simply to go to one of the beaches right at the port terminal. The beach had lots of rocks, and without water shoes my wife couldn't even go in deeper than her knees. Amber Cove: First time here as well, and we ended up booking a trip to "Ocean World" to swim with the dolphins and it was great. It is basically a smaller version of discovery cove plus seaworld, without the rides. Despite the reputation of the Dominican Republic, there was plenty of security at Amber Cove and Ocean World. Conclusion: We've already booked next year's cruise on the Pride, so yes I am happy with the experience. After cruising on Disney, Carnival, Royal Caribbean, and Celebrity my wife and I are convinced that Carnival offers not only the best value but has the best options for us. Read Less

We were big Carnival fans but then they got greedy and service and quality went down to the basement. But we came back last year and things had improved-not much but somewhat On the Pride the service was excellent everywhere we went. Our cabin steward Yasa was fantastic. we had cruised with him before on Carnival. He exceeded all expectations of service and being just a great guy. We usually have issues in the formal dining. I mean some bad slow service but this time on the Pride- HayDee and her team of Roland and Rexter were outstanding. They were terrific people. My wife cried on the last service saying goodbye-Yeah I got a little choked up too. Due to weather the production shows were modified but still good. I hope Carnival keeps them as they are fun and entertaining. Some other cruise lines have changed things up and we don't care for their entertainment Cruise direct Dr. E worked hard to keep the crown engaged. He was fun. We are senior citizens but like fun times and Carnival most of the time provides that. But we expect excellent service and decent food. Carnival keeps trickling UP their drink prices and gratuity while limiting choices like a "bar" brandy and 18% tag on for drinks. They are greedy. Parents- either leave your kids at home OR watch them- IT is NOT their ship to run all over screaming and hollering. All in all- a good time was had. Read Less