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2 Helpful Votes
Sail Date: January 2018
This was our first cruise and we didn't really know what to expect, but from the very first day the whole experience was something out of this world, from the fine dining and all of the wonderful restaurants to the live entertainment every ... Read More
This was our first cruise and we didn't really know what to expect, but from the very first day the whole experience was something out of this world, from the fine dining and all of the wonderful restaurants to the live entertainment every single night, our cabin boy was incredible and kept our cabin spotless and it was lovely coming into the cabin to see the beds made so neatly and fresh towels, he even used to tidy the wires to my mobile phone and laptop, I loved having my chair pulled out for me every single meal time and the napkin placed on my knee, the whole cruise just made me feel very special and spoilt. The Caribbean islands we visited were amazing, the heat was lovely and I enjoyed lots of days of warm sandy white beaches, this holiday really was incredible and exceeded all of my expectations. All of the staff were friendly and said hello to you with a warm smile, and the reception desk were always there to help with any problem, there really isn't one thing I could say negatively about sailing on the Azura, only that I didn't want to leave as it was just totally fabulous. After three days on board ship we booked again to do the exact same trip next year and we can't wait to do it all again. We did 4 excursions and the rest of the time we went to the beach or to the local town on the island we were on. St Kitts we went on the railway and it was fabulous with lots of singing and the scenery was fabulous. Barbados we went on the submarine in the morning and its something we will do again as it was just incredible watching all the fish. Amber Cove we went on a Tradition & Flavours Excursion which was really good St Lucia we did a private tour with Cosal Tours,it was a seven hour tour and was totally fabulous including a mud bath and waterfall and lots of island food. It was enjoyable in between excursions having lots of time on different beaches and wandering the local towns. Read Less
4 Helpful Votes
Sail Date: December 2017
This staff on this ship should be sacked and replaced with people who actually want to work, the waiting staff are lazy, rude and ignorant. and as for a smile, god no. Room service was actually even worse, they cannot understand basic ... Read More
This staff on this ship should be sacked and replaced with people who actually want to work, the waiting staff are lazy, rude and ignorant. and as for a smile, god no. Room service was actually even worse, they cannot understand basic English on a ship that is supposed to be geared up especially for Brits. Try to get a drink around the pool, no chance normally people are falling over them selves to serve you, not on P & O it's get it yourself. And when you eventually get someone to get you a drink, they basically throw it at you along with your cruise card, will not take empty glasses from you, as it's not their job, so they just roll around the floor. The COOKS because you could not call them chiefs produced the sort of food I would serve at a child's tea party , and unless you want curry and chips every day for lunch forget it, instead of parading them through the restaurant, time would be better spend teaching them to cook. What a disappointment. book any other cruise line for P & O Read Less
3 Helpful Votes
Sail Date: December 2017
This was our first cruise, and having been quite excited but also nervous about what to expect we certainly were not disappointed. We were surprised by the ease and speed once of the aircraft of actually getting onto the ship, all in all ... Read More
This was our first cruise, and having been quite excited but also nervous about what to expect we certainly were not disappointed. We were surprised by the ease and speed once of the aircraft of actually getting onto the ship, all in all very speedy and exciting albeit a bit mesmerising for the first time, be prepared if it is your first time it's a bit of a whirlwind! I was very impressed by the size of the cabin especially the walk in wardrobe - made it so easy to get ready in the evenings. Our steward Fransico was amazing and helpful but not all in the way, he cleaned our room and did everything as if by magic! The bars and restaurants were very good and the service in all excellent. I found the fish was overcooked but I presume they do this to avoid any possible illness maybe, i'm not sure? we did have a gastro flu type bug outbreak but it was handled incredibly well and didn't really impact on us at all. Entertainment was varied and New Year's eve was amazing we actually celebrated at 8pm (UK New Year) and again at midnight Caribbean time, the singers were fantastic, food delicious, staff efficient and the crowd on board was brilliant. Shore excursions got cancelled a few times which was a disappointment and slightly annoying as most the time when we asked why no one had an answer. But to finish off, if you have never cruised and are unsure, if you don't go you don't know and I found that most travellers on board had been on many cruises, it seems to be a bit of an addiction if you are not careful lol !!! Well done P&O we had a great time and booked again for next year !!!! Read Less
8 Helpful Votes
Sail Date: December 2017
The flight, we had booked seats in the premium at the front, previous years we had done the same and had a good experience and thought it was well worth it, last year we both thought the service wasn't like previous years, and the drinks ... Read More
The flight, we had booked seats in the premium at the front, previous years we had done the same and had a good experience and thought it was well worth it, last year we both thought the service wasn't like previous years, and the drinks what was complimentary, the flight crew seem funny about giving them to you. You have a menu to chose you meal of, going out , no menu and we only have limited meals left, very poor. Going home, flight staff was different, very good service, menus, good meals, even wine with your meal!!! We have booked for next year and we are going to change from premium to premium leg room seats as they are a fair bit cheaper and you get the same. Embarking the ship was very good, fairly quick and easy, suitcases landed early evening. Would suggest to board on the 2rd day so you have a full day because of the muster meeting. Been on azura for the last five years at Christmas and it has a regular following of passengers, which we have meet some nice people and new friends. Ship itself in need of updating, renovating in the cabins and other areas of the boat, but it is always kept clean and tidy. Crew staff, found them as normal, very friendly and helpful, some aren't that interested. Bar waiters found most of them very good, and around asking if you would like a drink, even tea or coffee was t to much trouble for some. Found that very good. Food and resturants. We was on 2rd sitting in the oriental on table 42, our waiters was very good, and the wine waiter was good but his area was to large and he was a bit stretched, not his fault, more the maitre D's. Food was good and found it an enjoyable dining experience. We had booked into the Sindhu resturant on the 23rd of December but this turned out to be a black tie night. So I rang up to change the reservation for the 26th, Boxing Day night at 8.30pm. We turned up and they said that we had no reservation, when he had checked and looked into it, the booking for 8.30, they moved the reservation to 6.15pm without informing us, so we book again for the following night, the tropical night dress code, again turned up and was messed about, again we hadn't booked they had told us, the front of house waiter, who was telling me that we hadn't a booking, he was the person we had seen the night previous. Big joke!!! Food might be good but the organisation of the resturant has something to improve, found this very poor. The glass house was good, but most of the meals came in batter, but they was very tasty. Wines was nice to. The beach house was good, you can't book but if you go up at 6.30 on the day that you want to eat, they'll book a table for you. Ocean grill, pizza The burgers would have been very nice if they would stop putting lettuce on them, then wrapping them up, putting them on a hot plate, like macdonalds. But the lettuce goes soft and soggy. They have tubs of cabbage and carrot or lettuce tomato salad to dress the burgers yourself, which made a very nice burger. Fries good to. Chicken nuggets needed more taste in the breaded crump mix. Near every day the pizza's was burnt and passengers was complaining to the staff making the pizza's. In the end they sorted it, they was quite nice. Ice cream was nice, but you got to pay for it, which I thought at least they would offer a standard cone with one scoop of ice cream included in the full board booking. Shame. Grab and go was good at dinner. Buffet resturants found the food good but a small selection compared to other company's like princess and Royal Caribbean. Seating at peak times was very few and far between. Over all the dining experience, the food was good and the company to. Except the Sindhu mess up. Tender service St Kitts, we hadn't booked a trip, been an experienced cruiser in the carribean, we was getting a taxi to our nice little beach we got told about. But by the time they had finished the tender service for the trips it was nearly 11 o'clock, then the rest of the passengers could be tendered ashore. Really very poor and shown inexperience to what we had experienced before with po and other cruise company's. By the time we was ashore was 11.55, half the day had gone. Passengers was getting fed up as the young inexpericed senior office said to wait for ten more passengers when there was a tender boating waiting to take more passengers ashore. Some passengers was asking can we go, he just give them little insults, like take man up tablets or are you sea sick yet!! Entertainment we found ok, shows we went to was good and entertaining. Benne and her team did well, they worked hard. The in cabin tv, films was old some good, some well! They could do like other cruise companies screen them through to the cabins at tea time or other times of the day. Some of the port videos wouldn't play. Overall the cruise was good, even with the change of ports with st Martten and Tortola missing. The trips we had booked Do it yourselfs, from Amber cove to peuta plata town, guided tour guide Jeff 1, he was they good, told about all the history not just about Dominican Republic and Haiti but a lot more and how Dom rep was found and who fought to keep it, then he took us to the beach, where we was given beach four posted beach beds, very posh. Drinks wasn't expensive neither, for £17.00 this was a bargain. Enjoyed snuba in Antigua, seen lots of fish and coral. Trip on catermaran to beqelia island , unorganised, was a free for all for the food, trip staff had saved some to give more out to them and the locals. Where we had a chicken leg and a small peice of tuna. They had the beach feast we was promised. Champagne lobster dive and catermaran to a paradise island from Grenada was expensive but was worth every penny, fantastic day out again, we been on this twice before. The turtle swim, snorkelling and catermaran to a really nice beach in Barbados, was another fantastic day out, well run, safe and enjoyable. The deep sea fishing was cancelled, they said dur to no interest, but at some ports like amber cove, and other ports, the locals was offering half day trips and seem quite busy. All in all, fantastic cruise again, and look forward to next year. Read Less
2 Helpful Votes
Sail Date: December 2017
First time on P and O, Xmas fly/cruise to celebrate our 40th anniversary and our friends first cruise. This was not a cheap cruise, we booked a guarantee balcony and were assigned a forward cabin deck 8. Huge balcony with an overhang ... Read More
First time on P and O, Xmas fly/cruise to celebrate our 40th anniversary and our friends first cruise. This was not a cheap cruise, we booked a guarantee balcony and were assigned a forward cabin deck 8. Huge balcony with an overhang and steel rail that you couldn't see over when you were sitting. It was very much like sitting in a cave. We spoke to people on the ship who had booked later paid less and been issued much better cabins Cabin was pretty standard with a walk in wardrobe, plenty of storage and a small ensuite. The shower had a horrible nylon curtain, none too clean looking,which wrapped around your body when the water was turned on. We had issues with maintenance from day 1 : blocked drain in shower, strange shower head that either beat you against the wall or trickled out, unstable water temperature in the shower and the fridge was never cold – nothing could be done about the water temp, somebody came and fiddled with the fridge but it was never any better and the blockage was sorted and a new shower head fitted. We tried to use the hot tubs on Lido deck one day and none were working properly, broken controls and uneven pressure. Flight was delayed 2 hrs and it was dark by the time we arrived in Barbados, quick drink in the bar (reasonable prices and no service charge) then dinner in the buffet. The buffet on Azura has to be the most user unfriendly that I have experienced, lots of queuing and bumping into other people and queuing again if you don't want to take your hot meal as well as your salad or dessert. Entertainment excellent, always something to do and excellent musicians on in the bars in the evenings. Never met a crew member without a smile or a greeting for you and our cabin steward Misty was so efficient and helpful, bringing us ice for our drinks when we sat in the cave with our friends! Food: Breakfasts were Ok apart from the rock hard cold toast – never saw any english muffins and if you wanted a banana you had to ask for one. Lunch was poor if you like fresh salad – elderly lettuce and tomatoes that seemed to have been half frozen. On the whole the food was pretty mediocre even in the MDR :. One evening I had to drain about three tablespoons of water from my shrimp cocktail as it looked as if the tiny little shrimp had been put onto the lettuce still frozen then allowed to thaw. A very English cruise and P and O seem to have a very loyal following:- one fellow passenger insisted to me that P and O could not be faulted in her estimation – one wonders if she had tried any of the other lines? We have been cruising for over 15 years and have tried most lines and would probably choose many of the others before P and O Read Less
6 Helpful Votes
Sail Date: December 2017
We had previously been on Azura two years ago for Christmas in the Caribbean and it was wonderful. so it was easy to choose Azura again for another Caribbean Christmas,we wasn't disappointed. We flew out to Barbados on Thomas Cook, we had ... Read More
We had previously been on Azura two years ago for Christmas in the Caribbean and it was wonderful. so it was easy to choose Azura again for another Caribbean Christmas,we wasn't disappointed. We flew out to Barbados on Thomas Cook, we had pre booked our economy seats as we didn't want to be spit up for 9 hours. Food was good, leg space was very good, the plane seat plan was 2 then 4 then 2 so there was no need for anyone climbing over you or you over them to get out. Embarkation was quick and we were onto the ship. The Christmas decorations were absolutely beautiful with the atrium looking a million dollars, Our cabin was great it was an inside but it was a larger inside with lots more wardrobe and cupboard space, one to remember, Our cabin steward was Basil who looked after us very well. We were flexible dining as we changed our plans most evenings to suit as there is so much to do and see. The foods taste and presentation was excellent, The staff were very attentive and polite, We always sat together on a table for two and just a little note to the passengers on the larger tables, please smile and say thank you to your waiter as we noticed most evenings that they were all talking away to each other and when food was put in front of them most never even made any acknowledgement to them. Formal nights were amazing, with all restaurants adhering to the dress code, It was nice to also see that the dress attire for the smart casual nights passengers still liked to be dressed up. Well done to Azura for keeping this ship a high standard for the dress code. The entertainment/shows were very good, we were incredibly luckily to have had Roy Walker on our cruise. he was so funny, Also the ventriloquist was so brilliant and funny, that I purchased his dvd. The Ports of call and shore excursions were excellent,, my favourite was Guadalupe we went to see where " Death in Paradise" is made, it is really is paradise but so are all the islands we went to. Christmas Eve was magical, Santa arrives! We have no children but the entertainment staff and also the Captain make it so wonderful, even for us "oldies" A was such a truly wonderful Christmas cruise that we booked up whilst on board for 2018 Caribbean Christmas Cruise Read Less
4 Helpful Votes
Sail Date: December 2017
Myself and my Husband have just returned from our cruise aboard the Azura. we returned on Sunday 17/12/2017. We had a fantastic time. we did not take any excursions that are supplied through P and O this is why I can not comment. ... Read More
Myself and my Husband have just returned from our cruise aboard the Azura. we returned on Sunday 17/12/2017. We had a fantastic time. we did not take any excursions that are supplied through P and O this is why I can not comment. when we docked we went a shore every time, the taxi drives can be a pain however once you have run the gauntlet and got through them it was great to explore each island we visited, we went to Antigua, St Kitts ( my favourite) Gaudoloupe, Grenada, (bit dodgy, make sure you have your wits about you exploring here) Martinique, St Lucia, St Vincent and Barbados, Pay a visit to the Boat Yard it was a good chill out and a snorkle included in the price. . The food is absolutely superb, we ate on freedom dinning which suits us as we ate when it suited us. all staff on board appeared relaxed and very friendly nothing was too much trouble. the entairtainment was good some really good acts Mark Walker was so funny we saw him on 2 occasions. we mainly positioned ourselves around the terrace above the adults pool, a little comment would be that the loungers where a bit cramped however our cruise was not full so there was not that many people up there. I would recommend a voyage on Azura we had a great time and met some lovely people. Thank you P and O Read Less
2 Helpful Votes
Sail Date: December 2017
We`d chosen this cruise primarily to visit St Martins and Tortola as we had little interest in the wider Caribbean. Unfortunately the hurricanes later and then P&O intransigence to let us cancel meant we were off to Caribbean islands ... Read More
We`d chosen this cruise primarily to visit St Martins and Tortola as we had little interest in the wider Caribbean. Unfortunately the hurricanes later and then P&O intransigence to let us cancel meant we were off to Caribbean islands with the Azura planned plus the addition of a extra day in Antigua and a day in Guadeloupe. A 2 hour flight delay from Manchester with Thomas Cook set the scene- surprised to be charged for first set of drinks and snacks on a longer flight too! After traffic delays, being received in a long line with a glass of warm discoloured water, we held up the boat a little I think. getting onboard we were amazed as we looked around trying to get our bearings / cabin direction that not one staff member moved in to help. Shape of things to come! Initially pleased to be advised that we had had a 2 grade upgrade on our balcony cabin we found it to be smaller than any we had had with RCI, Holland America and Crystal cruises. First time with P&O and the smaller cabin / bathroom with shower curtain and small balcony right at the back of the boat did not impress.Our first greeting with cabin steward was functional and without smiles or chat - again the shape of things to come. No towel animals / smiles / stories or friendliness here although he cleaned / serviced cabin Ok throughout. I our trip we met some really quite rude P&O staff, as well as some good ones but the service was generally lacking. Food in the main dining room was OK but as a fish lover I hated the delivery of overcooked fish every time I ordered. Only once when I asked for it to be cooked less much to the consternation of the waiter did it come out as I`d have liked it. Lobster tail served was overcooked so that it was chewy and hard to remove from the shell. A neighbouring table complained about it and the cold Hollandaise served with it. I was surprised to end up involved and being asked to justify my own assertion that I agreed in response to the Maitre D`s statement " And what makes sir feel it is overcooked?" Unbelievable to challenge a diner so but was not the only time. So unimpressed was I that a few days in I removed auto gratuities for the first time ever on a cruise stating on the form provided that I wanted to tip against service given rather than that anticipated as it had fallen short so far. The other incentive was that after 2/3 days of fellow Brits telling me how they`d removed service on boarding I thought I might be the only one rewarding poor service. It made me wonder if service standards are lower on P&O because so many Brits feel so proud to remove gratuities and save pounds before knowing what service levels they receive. What did we like: Loved the Epicurean restaurant. Well worth the cover charge with food and service outstanding. Some of the entertainment was excellent - We3 Vocals group, the Annie Lennox tribute act and the finalist from the Voice + oe or two of the Headliner Troop shows and great seeing Tom Binns onboard. Others less so - if that is the no 1 Bruno mars cover act I`m guessing there is only 1! Breakfasts were very good , whether buffet or dining room and quality of produce very good - what a shame to overcook some and serve other luke warm. Didn`t like: inconsistent level of service. Loss of water for 28 hours in one stretch and planned maintenance loss of water for 3/4 hours another day when actually advised of it though we were out then so no problem for the shorter planned spell. The terms of the confidentiality agreement we signed on board means that I can say no more but after being lied to by useless reception staff, technical section by phone and deck manager for over 24 hours I went to some lengths to get the officer access others told me would be impossible and sorted it out to our benefit in terms of services and recompense. Always try to resolve issues onboard and go as high as you can! We were amazed at the amount of running repairs needing to be done around us. Whole blocks of toilets were out of order for days next to the main restaurant and playhouse I hated the amount of formal dining. I`d expected the 4 formals and left my old fashioned, uncomfortable DJ at home in favour of a suit and dress shirt / bow tie which was OK I guess to wear but had not expected to have to wear trousers and a shirt every other night whether in the dining room or bars I wanted to attend. Tailored shorts that I`ve worn in Michelin starred restaurants in hot climates with far superior food without challenge were thus used on beach days or ignored. Who is P&O targeting exactly? Seems a curious mix of people wanting to dress up formally all the time, shake plastic flags to hackneyed nationalistic tunes on sailaways (hated the one we went to by the way) but many not seemingly willing to tip for services of staff paid lower wages in anticipation of said tips and happy to play Hi de Hi type eating and other such games by the pool. Very odd range for me. The islands we all found much of a muchness. Extortionate taxi fares and beach beds and umbrellas and precious little else to do of any value. We did the St Kitts "scenic" railway(not worth the money) and Nelsons Dockyard in Antigua ( the public bus ride was more fun by far than the dockyard). Other than that a tour we sorted ourselves in Amber cove in the DR was fun and we enjoyed the beautiful St Annes beach in Guadeloupe which cost E40 each way by taxi which we shared with another couple who only wanted to stay a couple of hours. Caribbean really friendly - especially on public buses and so polite. Weather great throughout bar a couple of heavy showers and we enjoyed the cheaper alcohol you get on P&O compared to other cruises but the bill still mounts up. Afternoon tea in the Pinnacle restaurant was superb. Nice that the ship photographers were less "in your face " than others and took a polite no well and as an ex - photographer myself I noted that some were better than the average photographers you can get on ships where I think in the main the services are over costly and poor in quality. Overall yes we did end up tipping our cabin steward, dining room staff and bar staff to be true to ourselves and principles as we did get some good service alongside the bad but I have to admit it was slightly less than the recommended auto tip level given our experiences. We`ll probably not sail with P&O again and very unlikely to visit the Caribbean again to be honest as it fell so far short of our Cuban experience previously which will be our only return trip in that part of the world so far. We were amazed at how many regular P&) users commented "yes service standards are dropping continuously" and yet continued to book - some even back to back! However cheap as it might be I think we`d reject another P&O cruise unless the itinerary was something others could not deliver. The biggest relief as we readied to leave the boat was that we were not on over Christmas. Over 700 children were to get onboard and the noise around the pool from the first 30 or so was horrendous as we had a last drink. As 2 10 year olds settled into the hot jacuzzi with an ice cream in each hand dripping down their arms into the water (unchallenged by staff or parents) we thought at least we are going home now. Read Less
4 Helpful Votes
Sail Date: November 2017
We like the Caribbean and this was our second cruise in this area, having previously been on the Thompson (now Marella) Dream two years ago. The cruise was booked nearly a year ago and was subject to an itinerary chage due to hurricane ... Read More
We like the Caribbean and this was our second cruise in this area, having previously been on the Thompson (now Marella) Dream two years ago. The cruise was booked nearly a year ago and was subject to an itinerary chage due to hurricane damage in Tortola and St. Maarten. Instead we had Guadeloupe plus an extra day in Barbados - there were 3 sea days in total but these were squeezed into 4 days with Amber Cove the only stop during that time. Although this stop was always on the schedule, this leg of the journey took us a long way out of our way and it is no coincidence in my view that both P&O and Amber Cove are owned by Carnival Corporation - clearly trying to make some money out of us. In fact, there were a lot of upselling attempts whilst on the ship, but that is pretty much par for the course thesedays on cruises. Everyone is after our hard-earned cash. Ship was big and there was plenty to do with a decent amount of variety. Personally, I found all the "Are You Having a Great Time?" stuff from the Entertainments team grated on me after a while. That was mostly in the centre section of the ship where there was loud music and plenty of drinking, especialy on the Sail Away Days. if this isn't your bag, then it is possible to get away from all this. Food was better than expected and there was plenty of choice and a huge opportunity to freely over-indulge. There were the usual fat greedy porkers piling plates high, seemingly hell-bent on trying to put on a stone in a fortnight, but most people exercised at least some restraint! Gym was well-equipped and well used and there were the usual band of walkers.runners on the promenade deck. Kids were few at this time of year (yay!) but the facilities seemd reasonable. There were 4 Black Tie nights out of 14 - there is an option to opt out if you don't feel you want to dress up on these nights, but your choice of bars etc is limited if you're not dressed to the nines. All other nights were Evening Casual as a minimum. Sadly, there were still some folk who disregarded this and turned up in shorts and scruffs for dinner - sadder still, P&O made no attempt to enforce this. Disappointing. Similarly with smoking areas, of which there are 4 - all on the starboard side. Particularly in the evening, some smokers seemed to think they were OK if they just went outside. A few more chairs and ashtrays in the smoking areas might stop people wandering into non-smoking areas. Some of you may have noted that P&O are toughening up their rules on bringing booze on board. Again, this wasn't applied when we were there and some parties of people would regularly go ashore to stock up and then openly bring stuff back onto the ship. Not a huge amount of drunken behaviour was witnessed, but a few folk overstepped the mark and over-imbibed. With cruising now affordable to all, P&O no longer seem to be tackling any particular part of the market - basically they seem happy with anyone's money, so if you're a bit of a tut-tutter and like something a bit posh, then maybe you'd be a bit disappointed. Embarkation and disembarkation procedures were very efficient. Staff were generally good and helpful although there was the odd exception. Drinks prices weren't too bad - £4.15 for a pint of John Smiths - £2.95 for a non-alcoholic cocktail. Plenty of brand names and choice. Good wine selection. Cabin was a good size - Carpets a bit tired but decor was otherwise fine and great service from our steward Xavier. Tips? I'm not a fan of the standard deduction imposed by P&O and would much prefer to reward individual members of staff as we see fit. For that reason, I went to Reception, filled in a form and reduced the £6 per person per day to half that, leaving money in the budget to tip individuals as we saw fit. Not sure how many people did this, but there is no reason to feel embarrassed and I got no hassle or filthy looks. There was a huge range of excursions on offer but P&O have a big mark-up on these and much better value could be had by negotiating in port, especially if there were a few of you. Although I have highlighted a few niggles, none of these would stop us either cruising again with P&O or going again to the Caribbean. Weather was great - 30 degrees daytime, 25 degrees at night. Plenty of sunbeds - some hogging with towels but not a real issue. We would recomment the sundeck (Deck 19) right at the back of the boat. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.9
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.8
Family 4.0 3.8
Shore Excursion 3.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 3.8

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