Granted, we are by no means seasoned ocean cruisers (this being our 2nd try only), so our expectations might have been too high. Many much more experienced travellers judge Celebrity to be a top-of-the-line cruise company with well-earned 5 stars. This, however, was not our impression. In fact, our only previous ocean cruise with MSC, from the Caribbean to Genoa, while certainly not perfect ...
As a long time cruiser and 7 years sailing on Celebrity's Solstice Line, I think I'm a pretty good judge of their declining service.
EXCEPTIONS:
Before embarking on this scathing article, I'd like to mention a few, and really notable people and departments who salvaged our final voyage: Our stateroom attendant, Ivan, was extremely kind and considerate, going the extra distance every morning ...
Ship and staff were excellent everyone is working as a team and it shows from the officers to the bar staff, everyone speaks to you even if they are painting outside or cleaning.
Really have to sort out the dress code for 'dress up nights'. A complete mess nobody knows what to wear and the result looks simply ridiculous--- just make a decision one way or the other and stick to smart or ...
This was our 4th Celebrity Cruise. We could not be more pleased with the service provided by the entire staff and, particularly, the customer services staff. We had an issue with our stateroom. They showed extreme concern and tried to resolve the issue. When they were unable to do so, they relocated us to another cabin and gave us a generous voucher for a future cruise. This was way more than ...
This was our 3rd cruise on the Celebrity Eclipse 2014 and 2015 ship cabin was excellent but have to say this year service has declined quite alarming after two previous years.
There was a shortage of bar staff and waiter service very slow/coffee bar again short of staff coffee luke warm waiter service slow/ Main Dining Moonlight Sonata Service slow food on most occasions luke warm got fed up ...
I was offered this cruise by a local travel company, and having attended several meetings decided to join the ship on this cruise to the Mediterainian.
The embarkation/disembarkation was extremely efficient and easy to follow.
We chose Cabin 6442 which was in a brilliant location and handy for the full range of facilities.
The Ship is of medium size and easy to find your way around. The ...
This was our first cruise. We couldn't fault the service. It was a wonderful experience ,from Julianna and Andre keeping our room clean and tidy to our beautiful singing counter assistant Treshanna and our waiters Bang Bang and Mark and sommelier Ovidou. We would give 10 out of 10 to all we have mentioned.
We also enjoyed the entertainment .The shows that were on this trip were first class. we ...
Always wanted to visit the Baltic states and especially Russia. The beautiful Eclipse was faultless. The service was first class, food excellent and entertainment enjoyable. We stayed on Deck 10 and had interconnected cabins which was a better option than a suite and gave us more room for about the same money. The entertainment was good - especially Stars of St Petersburg.
We did shore ...
Chose this cruise for the itinerary. It was our first experience with Celebrity and will probably be our last. Have cruised 10 times with other lines and found Celebrity to be lacking in quality of food, entertainment and the delightful surprises that other ships have.
The boat was clean and comfortable but the food was so ordinary for a cruise. Usually you have lots of variety, but it ...
We chose The Celebrity Eclipse because we enjoyed our previous cruise on there. The only downside on the first cruise was the awful loud pop music playing all over the ship, especially in the Oceanview Cafe. Thankfully they must have listened to the complaints and the music is now very quiet and unobtrusive.
The ship is spotlessly clean and the staff can be seen everywhere on the ship cleaning ...