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1,681 Princess Emerald Princess Cruise Reviews

To celebrate our 50th anniversary I couldn't be more dissatisfied. The food was very poor quality. The ship needs updated. The staff was rude. This was my third time sailing with princess cruise line. The past cruises were fantastic. ... Read More
To celebrate our 50th anniversary I couldn't be more dissatisfied. The food was very poor quality. The ship needs updated. The staff was rude. This was my third time sailing with princess cruise line. The past cruises were fantastic. This last one was a huge disappointment. We can never get our 50 th anniversary back. I have nothing more to add. I will never use princess again. The child's program was just babysitting. It used to be great. The food was McDonald's quality. The service in the horizon court was very bad. The service in the horizon court was extremely bad. The bed was very comfortable. The dance classes were fun but needed more room. They were way too crowded. I can't even say how disappointed we were. There were eight of us and we were split up for dinning, even after I requested we were to sit tonight. They even sat other people with half of our party. Read Less
Sail Date July 2018
Wanted to visit Alaska. Always heard Princess did the best job. Found out otherwise. Dining staff were rude at times, irritable, refusing to give extra items or reluctant to exchange items. Odd for any cruise ship. Difficult getting ... Read More
Wanted to visit Alaska. Always heard Princess did the best job. Found out otherwise. Dining staff were rude at times, irritable, refusing to give extra items or reluctant to exchange items. Odd for any cruise ship. Difficult getting gluten free items. Not many available. Dining staff seemed lazy, didn't want to walk back to galley if we asked for something. Attitude issues. Culture on ship is rigid. Staff seem fearful. Never got baby food ordered ahead. Flooding bathroom floor , stopped up plumbing system, and no cold water entire trip in son's cabin B532 Would pick different cruise line when returning to Alaska because of culture issues with staff and plumbing problems that couldn't be resolved in 7 days. Alex the cruise director, and his team were good. Team had a lot of energy, offered many new games to keep guests involved, including late night adult games. Music was all ok. Magician did little magic, tried to be a comedian, not very good. Actual comedian was very good. Several shows, all different, very funny guy. Very few food choices after 11:00pm . No late night Pizza Read Less
Sail Date July 2018
We were disappointed with Princess Cruises. Our family of 14 ranged from 7 months to 89yrs. The 89 yr old enjoyed herself but the teenagers, young adults and adults were are somewhat bored and disappointed. The shows were terrible and the ... Read More
We were disappointed with Princess Cruises. Our family of 14 ranged from 7 months to 89yrs. The 89 yr old enjoyed herself but the teenagers, young adults and adults were are somewhat bored and disappointed. The shows were terrible and the young adults always left the show. Definitely not the caliber of RCCL’s Broadway shows! There was not much for young adults and teens to do onboard the ship. They were bored. Our dining in the Da Vinci room had slow service while the kids table had faster service. Kids were not impressed with the food. However, the food in the Crown Grill was so much better. Big difference in the lobster quality and steaks. Our waiter never brought a celebration cake we ordered prior to the cruise. The helicopter excursion in Skagway and the Lumberjack Show in Ketchikan were awesome and the staff were friendly and great. However, DO NOT waste your money on the Buchart Gardens excursion in Victoria, BC! Not enough time to see the Gardens and fireworks, our bus driver was rude and threatened to leave passengers behind. It was difficult fighting the fireworks crowd to get back to your bus in the dark and in an unfamiliar area! Not to mention finding your bus in the sea of other buses! We even signed up for the wheelchair accessible excursion, should allow extra time for that also or not offer the fireworks portion of the Gardens! We also purchased the Unlimited Photo Package prior to the cruise to save $50. This was a terrible purchase. Photographers were not always around, even at embarkation we had to ask where they were. They did not stay out at ports for very long and only came around the dining room twice. They were always too busy in the photo gallery to scan my photos to the USB stick so they held it over night. On 3 different occasions, I went back to pick it up and they couldn’t find my photos or the USB stick! Finally got everything the last day, so I thought. I got home and checked the USB stick and it was missing so many photos! I was happy to see what’s still left of the Alaskan Glaciers, but next time I will definitely do whatever I can to sail on RCCL instead of Princess! Read Less
Sail Date July 2018
This was a large family cruise, for some of the family this was their first cruise while we have sailed with Royal Caribbean 4 times and have only positives to say for them. The crew of this ship seemed to us either first time as crew ... Read More
This was a large family cruise, for some of the family this was their first cruise while we have sailed with Royal Caribbean 4 times and have only positives to say for them. The crew of this ship seemed to us either first time as crew members or tired and not wanting to be helpful and just plain rude. We were given pina colada when ordering a margarita, then when we questioned it were given another pina colada, asked for an Alaskan Brewing Company Summer Ale and given something different and told Summer Ale wasn't available yet it was at the bar outside the dining room. We were short a life vest for our cabin that finally appeared after the 4th day. The adults only pool was never filled and when we asked were told it was due to rough seas, a complete lie as it was smooth seas except for the very first night out of port. The other cruise lines had theirs filled and we asked their passengers at port. The last port, Victoria, we came in port on time but at 7 PM while the other cruise ships passed us on the way and arrived earlier, most of the city shuts down at 9 PM so what a waste and truly a beautiful stop to make, I question their reasons for this schedule. Dining room food was poor, the crab legs and lobster tail were so over-cooked it was rubber for example, buffet staff were less than helpful and sometimes short and giving false information (no omelets when yes, they do them but by the time I learned how to order it was the last day). We will never use Princess again and will let it be known to our social media connections, even after a poor review on Princess' website we were never contacted to ask about the poor review left even though I asked to be called. Read Less
Sail Date July 2018
I will start with we the fact that this was our first Cruise on Princess, but we have taken 9 on RCL, 2 on NCL, and 2 on Carnival so we did have something to compare it to. Princess will not get a Second chance. We cruise with a group ... Read More
I will start with we the fact that this was our first Cruise on Princess, but we have taken 9 on RCL, 2 on NCL, and 2 on Carnival so we did have something to compare it to. Princess will not get a Second chance. We cruise with a group often so we take turns planning and picking cruise line and itinerary. My wife and I had done Alaska before on NCL and had loved it, we were on the Sun. So this was our turn to pick, we decided to take our kids this time and had booked 2 of the 8 cabins in the group. No one in the group had been on Princess and we had heard great things about Princess in Alaska. So We spent over 7K on an inside and Balcony Cabin. Our friends who often do go with had the Balcony next door, we always open the balconies for a double balcony and had booked together and asked for this. The Group was in his and mine last names. When we got to the ship the Balconies were not opened, it took 3 days and 9 requests to have it done. Princess switched our booking group agent a few times, once we all called and left messages for the old guy which no one returned and finally one dy after an hour on the 800 number I happened to get Robert by coincidence and he tells me I got moved out of Group Booking a month ago and Brenda took over. Brenda who? Then they got our dining messed up had to fix at the boat to get our group together, and even 2 of the cabins weren't even confirmed for the dining time. I was like huh, we booked as a group over 15 months in advance. The ship was dirty, understaffed, and the staff that were there were plainly rude. Walking down the ship when you pas a crew member they look down, or turn away not even addressing or greeting you. There were a few who tried and if you commented they would make faces or utter comments. While waiting for coffee at the expresso bar I actually heard 3 of the female waitstaff making fun of two "Fat Americans and their Starbucks" older ladies who had brought their own insulated cups rather than use the disposable. I complained to the Customer Service Desk and was told sorry , fill out a comment card, which I did and got no response. I put my name, cabin number and email on the comment. I told the Purser I did not want any money returned, any discount, or anything in return but to be acknowledged and to know when people spend almost 100k as a group to go on a cruise they get what they expect. Last few comments as I could go on forever, just remember Never Princess. 1980 called and wants their battered and fried food back. Lets try some healthy options other than a dated salad bar. The food was dated, Bland, and starchy. I want Protein and Veggies... When you have the Moscow Mule on your bar menu and someone with an $70 a day Ultimate Beverage package walks up and orders it, dont argue with them that you cant serve because he will have to charge you for two drinks and you can only get one on your package every so many minutes. Even though you had one earlier from a different bar. I complained and they figured it out but why. Oh, and the drink package includes fountain sodas, Alcoholic drinks, red bull, specialty coffee drinks, but if you order a soda that some bar on the ship only has in cans then its $2 or you can go hunt it on fountain somewhere else. Whats that, RCCL and others include canned soda. I mean you already got my for a Drink package I will never take advantage of unless I stay drunk which I wouldn't. I only got it because it was part of the group booking. That said, the Weather was beautiful, Alaska was gorgeous, We saw beautiful wildlife, bought souvenirs and had good time with friends, so not all lost. We just stayed in a dump. The bed was comfortable, the Excursions were good and fun (we went on a Seaplane, horseback riding, glacier up-close boat ride, Jeep Tour, wildlife excursion. So got around and had an adventure. Our Group has a Mediterranean Cruise and a Transatlantic booked in the future, thankfully both on RCCL otherwise I would be cancelling now and not going. Read Less
Sail Date June 2018
We've been on 13 cruises and this was the worst food experience we've ever had. The food was bad, frequently recycled for several meals. The coffee was cold and awful. The excursions were good--what could be wrong with ... Read More
We've been on 13 cruises and this was the worst food experience we've ever had. The food was bad, frequently recycled for several meals. The coffee was cold and awful. The excursions were good--what could be wrong with Alaska? Comedian Carlos Oscar Singer Nathan Foley and the ship orchestra were all very good. The cruise director was least informative ever--never gave debarkation information for excursions, etc. The room service was bad--slow and cold. There were dirty dishes on the buffet line frequently. Water used to clean the tables was kept in dirty bucket on floor and used over and over. Service at all restaurants was slow and/or nonexistent. The captain made an announcement at 5:30 one morning only to come on shortly after to apologize and say he had the time wrong. Seriously? The train excursion broke down. Missed more than half of the trip. Had to complain to get refund--shouldn't that be automatic? And with apology? We booked thru Princess because we were assured that way we would get full service as promised. This will be our last Princess excursion. What a disappointment. Read Less
Sail Date June 2018
Worst cruise my husband and I ever took. FACT: 1) Spent more time at sea than the itinerary stated. 2) Took over 3 hours to get into our room due to the key card and room door being inoperable. 3) The room was really small, ... Read More
Worst cruise my husband and I ever took. FACT: 1) Spent more time at sea than the itinerary stated. 2) Took over 3 hours to get into our room due to the key card and room door being inoperable. 3) The room was really small, not what was shown in the picture on the website and set up with two twin beds instead of a queen. 3a) The bathroom was small. I’m 5’7 and 185. As I stood in the shower, one arm touched a wall and the other arm touched the shower curtain. 4) The food was horrible. Some items were under cooked, while others were over cooked, very little options on a day to day basis and not pleasing to taste. 5) Trouble with the cruise ship. We happened to be on the side where the repairs were done. 6) Closed laundromat. 7) The majority of the staff was rude and unpleasant. 8) The boat had a urine smell in the pipes that wafted into the air. 9) No diverse onboard activities. 10) Rude to handicapped cruisers. Read Less
Sail Date June 2018
We have been on several cruises with different companies and this has been our worst experience by far on the ship. Here's why... Onboard they don’t use an app like most other cruise lines. Instead they use a website. This may ... Read More
We have been on several cruises with different companies and this has been our worst experience by far on the ship. Here's why... Onboard they don’t use an app like most other cruise lines. Instead they use a website. This may not seem like a big thing but the first problem is if you’re with a group and want to use the messaging, there is no way to get it to notify you when there is a new text so you just have to check it frequently. The other thing we found is that the info they give on it isn’t very detailed. Food had been adequate at best. Luckily I tend to order 2 things at a time off the menu. 1 may be decent. For example, I had a soufflé that was hard and cod that was so bland it tasted like water. I hate wasting food but This was wasted long before it reached me. Along with the poor food, for the first time on a cruise, we weren’t impressed with the wait staff. They seemed like we were inconveniencing them. And we had an experience where we asked if any nuts were in these cookies. We were told there were none yet my son’s allergic reaction said otherwise. Yep, almond paste! In general there doesn’t seem to be anything here to make this ship special. We’ve been on some where they’ll fold the towels, have a drink of the day, have a solid place for good pizza or burgers or have something like a water slide or a special pool. I found nothing here to write home about. Sorry to us that overused phrase but what will I tell people about the Emerald Princess? Nothing good comes to mind. But wait, there’s more! We were hoping to watch the World Cup. Just the biggest sporting event in the world but the bar couldn’t change their own TV! It took them several calls and at least 15 minutes to get this done. I just can't, in good conscience, recommend Princess. Read Less
Sail Date June 2018
We choice this cruise because we want to see the glacier in Tracy bay, we didn't get into see the glaciers due to flowing ice in the arm area. Do NOT book spa services ahead of cruise you can get better deals on the ship (they provide ... Read More
We choice this cruise because we want to see the glacier in Tracy bay, we didn't get into see the glaciers due to flowing ice in the arm area. Do NOT book spa services ahead of cruise you can get better deals on the ship (they provide discounts) that they don't provide on the internet. SAD. Do NOT book a meal at the Crown Grill the food was disappointing and you can't send it back without them charging you an additional $29 for each meal. Our river rafting was a JOKE we got stuck on several rocks due to very little water in the river they should have cancelled the excursion and gave us a refund but no. They also cancelled the White Train excursion but it was cancelled too, due to a rockslide that damaged part of the train track which we understand, but we had to scramble to find another excursion the night before. Read Less
Sail Date May 2018
We planned a once in a lifetime Alaskan vacation, the whole family. We found the food to be subpar, either bland or over spicy. Most meals at the buffet were either heavily influenced by Asian or India food. Wait staff at the buffet ... Read More
We planned a once in a lifetime Alaskan vacation, the whole family. We found the food to be subpar, either bland or over spicy. Most meals at the buffet were either heavily influenced by Asian or India food. Wait staff at the buffet seemed miserable and looked at us as an inconvenience for being there. Very strict alcohol policy even with the purchase of the premium beverage package. They would not serve a bottle of water with an alcoholic drinks, you had to wait 5 minutes to get a bottle of water. The drinks very much seemed like the alcohol was watered down. The evening entertainment was dancing shows, one show, ok but every night got old fast. Entertainment during day never started on time and threw the whole days schedule off. Nothing memorable except a smaller bank account. You will be bombarded with shopping fliers & photo packages, seems like they want to suck every last dollar out of you Read Less
Sail Date May 2018
The cruise staff were mostly rude. To get anything from drinks to room service was a hassle even though we had the drink package. The staff generally seemed like they didn't care at all about the passengers. We booked all of our ... Read More
The cruise staff were mostly rude. To get anything from drinks to room service was a hassle even though we had the drink package. The staff generally seemed like they didn't care at all about the passengers. We booked all of our excursions through princess but when we asked about prices for the same trips in town it was revealed that we payed two to three times more than what's offered at the booths. The entertainment on the ship was very lacking and most of the time we found ourselves in the casino because there was nothing else to do! The food in both the formal dining and the buffet was either disgusting and bland or smothered in sauces. Regardless of where you got your food on the ship it all tasted cheap. Nearly everything on the boat closes down at 10pm; all of the shops, buffets, grills, and most of the bars which was really strange especially when we would get back on the ship late after a day in town. All in all, Alaska was great and I definitely want to get back maybe on another cruise even however we will be avoiding princess at all costs. Read Less
Sail Date May 2018
Food was horrible! Staff was not happy or friendly. Atmosphere was very ugly. No one I spoke to on the cruise was having a good time. Daily entertainment was very limited! Kids program was not fun for my 12 year old who is almost 13. ... Read More
Food was horrible! Staff was not happy or friendly. Atmosphere was very ugly. No one I spoke to on the cruise was having a good time. Daily entertainment was very limited! Kids program was not fun for my 12 year old who is almost 13. Everything was geared toward little kids in his group so he never went to class because they didn’t make it fun and made my preteen feel like a little kid. He wanted to hang out in the 13+ but they would not let him even though he is 13 next month. It was at least 30 min to get seated for dinner and food took forever. When the food came it was old and gross. Selection was not great either. The buffet had old food And again not a big selection. Overall this is the worst cruise I have ever been on and will not be back in Princess! Read Less
Sail Date May 2018
This was our first cruise with Princess and based on our experience will probably be the last. Throughout the trip we felt like we were being charged for everything at every possible opportunity and were barraged with sales, markets and ... Read More
This was our first cruise with Princess and based on our experience will probably be the last. Throughout the trip we felt like we were being charged for everything at every possible opportunity and were barraged with sales, markets and ‘auctions’ instead of being provided with entertainment. Everything seems geared to extracting more and more dollars out of guests. Nothing is given away free here. You have to buy your bottles of water - that they offer before a trip, decent coffee has to be paid for and there is even no wine with your meals - unless you buy it. Internate access is painfully slow and, bought per minutes is very expensive. Other cruises give water, wine and beer with meals and internet access for free! The food also did not come up to the promise. Formal dinners had small portions, arrived cold and seemed to lack much flavour or inventiveness. Help yourself food was sloppy, often cold and congealed and again lacked flavour. All in all, the catering seemed to be delivered below a budget rather than to a high standard. The decor in the rooms and common areas are also showing signs of age and costant use. Walls and paintwork are chipped and cracked. Finally the staff seemed generally unhappy. We talked to a number and it was quite clear that morale was low. Service was slow and disorganised. Many of the staff seeemed to struggle to understand English. Read Less
Sail Date May 2018
Sailed with a group of 16 friends which included spouses and kids. The group had fun spending time together however, the service was not acceptable. With a few exceptions, the crew was rarely engaged, inattentive, uninterested, poorly ... Read More
Sailed with a group of 16 friends which included spouses and kids. The group had fun spending time together however, the service was not acceptable. With a few exceptions, the crew was rarely engaged, inattentive, uninterested, poorly trained and just not friendly. More like mindless robots rather than highly trained friendly helpful crew. This seemed rather unusual as I've always had a great experiences on other cruises: Royal Caribbean, Holland America and Celebrity. Their crew are typically cheerful and engaged and helpful with their patrons. I found this rather surprising as it wasn't just one or two problem crew members but the majority were like that. It was the strangest experience. Food quality was fine. We usually went to the dining room or buffet. Selection at the buffet could have been better. The food quality there was solid at both places. Public washrooms were filthy. This was my first and last cruise with Princess. There are too many other options out there for me to want to give Princess another try. Read Less
Sail Date May 2018
If I could rate it minus 10 I would. This was our first cruise experience and likely the last. Ship is small and is layed out poorly. Food is just BAD! Its like an ant hill trying to get around. Most of the staff cannot speak English, ... Read More
If I could rate it minus 10 I would. This was our first cruise experience and likely the last. Ship is small and is layed out poorly. Food is just BAD! Its like an ant hill trying to get around. Most of the staff cannot speak English, nor answer any questions. Princess screwed up my airfare TWICE. Their computer system is CONSTANTLY going down. The entertainment was sub par. The entire loading unloading process is a disorganized mess, and they dont care. You DO NOT get a value for your money. The only positive thing I was surprised at the size of our stateroom, it was fair sized. This was what they called a repositioning cruise, which translates to princess wants to get as much money as possible out if their patrons as possible and make money to move the ship to a new area for tour season. I will NEVER recommend princess. Every positive thing I was ever told about cruises was Not what we experienced. Read Less
Sail Date May 2018
Never again! Have sailed many times with Holland America, and also with Cunard and Viking. First time with Princess - and this will be the last time, also. Many Princess cruisers said this was not like previous cruises - much worse - ... Read More
Never again! Have sailed many times with Holland America, and also with Cunard and Viking. First time with Princess - and this will be the last time, also. Many Princess cruisers said this was not like previous cruises - much worse - and think it may be Carnival Corporation's doing. Terribly disorganized ship, inedible (literally inedible!) food served in dining room, staff bickering (especially kitchen staff - shouted arguments), front office staff inefficiency and uselessness, and HORRIBLE Disembarkation experience (Princess' fault - NOT U.S. Customs' fault, as Princess staff tried to blame). ALMOST FOUR (4!!!) HOURS STANDING AWAITING CLEARANCE!!! SOME PEOPLE MISSED FLIGHTS. THIS WAS PRINCESS LINES' FAULT - NOT CUSTOMS' FAULT, AS THE PRINCESS LINE STAFF TRIED TO BLAME. If Customs is slow, then we should have been provide a comfortable place to wait - such as a dining room - instead of being forced to wait, initially, in a space which did not have enough seats for everyone (1.5 hours standing) and then outside on concrete standing in line for another 2 hours!!! Additionally, the announcements which were made by ship's services were not informative at all. Our dining room steward and assistant, Michel and Paul, were two of the very few bright spots of this cruise. The dining room managers/greeters were always pleasant. There were several other stewards and assistants that we encountered during breakfast, lunch, and incidentally during dinner who were quite good, too. However, there were a few we encountered during breakfast and lunch who were brusque or snippy - possibly because they are overworked or because of the disorganization that seemed to pervade the entire ship's crew. Horizon Court - cafeteria-style dining: small, confined area with ostensibly a one-way entrance and exit which fails to work. Not nearly as many options as Holland America, and much more difficult to navigate. Also, for both dining room and buffet, quality of food is rather low (e.g, use of chemical whip instead of whipped cream, canned or frozen orange juice instead of fresh orange juice, most soups using the same apparently corn-starch-thickened base. Some seafood (lobster, e.g.) and fish was apparently thawed and then refrozen - mushy. Worst shipboard internet ever!!! Slowest and therefore most expensive internet ever encountered aboard a cruise ship. Definitely one of the reasons never to sail with Princess Line again. There were two issues that prompted a visit to the front office staff, both of which were raised during four visits. Neither was resolved during the visit, nor was a follow-up call received at any time (as promised). Read Less
Sail Date March 2018
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door ... Read More
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door battery. Better to wait until passengers locked out I guess -laundry lost, subsequently found -ship out of many supplies such as wine by the glass, applesauce, watermelon, and a number of other items -not all items on various menus are available -disembarkation took over 4 hours, 2 pm flight from LAX missed. Princess stood us up for over two hours without water,washrooms or food. No senior staff visible. Blamed customs and staff seemed more interested in the “turnover” of the ship than the passengers disembarking. As well created two classes of passengers as confirmed by customs and princess staff. A princess supervisor made the decision to get US citizens off boat first, leaving citizens of all other countries to wait in a longer line. They also decided to move their in transit passengers (these are people staying on the boat) ahead of the people who were late for their flights. Numerous princess staff promised help would be at the airport for flights but if any were there we did not see them nor did airline staff know about them. Princess kept blaming customs but only 8 custom kiosks for close to 3000 people. Clearly insufficient. Princess is responsible for putting boat at that pier. -serving staff not always around at the self serve dining area -bus yours took longer than expected. Again princess blamed others but the tour guides on the buses were aware of the longer time needed (due to start of local holidays and impact on traffic). Why is it if the guides on the buses know this princess does not? -lots of people holding seats for themselves in various areas of the ship and as far as I could tell, other than the princess theatre not being addressed. -pester you to do repairs on the cabin All in all I would say this cruise line is structured to reduce the cost of a passenger by as much as possible. This is not the type of cruise you would have received even 10 years ago, let alone 30. Read Less
Sail Date March 2018
Chose this cruise because of itinerary. This turned out to be on of the few things that went right. The cons: Turned our luggage in at the ship. From that point on it was lost for over thirty hours. The resulting indifference was ... Read More
Chose this cruise because of itinerary. This turned out to be on of the few things that went right. The cons: Turned our luggage in at the ship. From that point on it was lost for over thirty hours. The resulting indifference was shocking. In that time, the front desk caustically challenged me to go find the suitcases, asked me if I realized that they were processing over 7000 pieces of luggage, refused to give us so much as a tooth brush instead telling us that we should have had this in our carry-ons (I told them that I didn't feel this necessary as I turned luggage in at the ship), initially refused to let us eat in the dining room because we didn't have proper clothing, and a few other inconveniences that they refused to assist with. And what do I think contributed to this delay. When checking in, they took our bags at the first station. From there we went inside the terminal for passport control and registration. At this point, we were told that they had changed our cabin. When asked why, we were told that they didn't know. I pointed out that the bags had already been checked in to the original cabin and was told that this would be no problem. (What kind of genius set this system up in the first place?). We told the front desk of this switch and suggested that they check the other cabin for our luggage---don't know what happened on that end. So much for the check-in process. The cabin: Was nice except that our new cabin was directly above a super loud music venue. One night the bass was so loud that our bed vibrated. We called the desk may times to no avail, each time being given a standard answer of, "it will only be five more minutes". We were also advised that entertainment was a part of the cruise. So much for sleeping. One night it was so loud that I took my bedding to the seventh floor and slept behind a counter on deck until being awakened by a ship's officer and being told that I had to return to my cabin---I suppose that he was concerned about the image. The next day we were moved to a new cabin. Dining: Breakfast room (Horizon) was always dirty when we arrived. I was always there at opening, so this indicated that it had not been cleaned from night before. I was never able to get eggs over easy which seemed to be a foreign concept to them. Service was so-so with plates sometimes reaching up to six inches in depth. Often had to go get our own coffee. Dinner in dining room was always good. Lunch was a difficult period because the crew allowed inconsiderate guests to use entire table groups for card/game playing while others searched for places to eat. Nightly entertainment: Venues in Princess Lounge were always good. Others on ship used the old adage of, "the louder the better". Ports. Half the stops required tenders which, of course, delayed both leaving and returning. Also, if you hadn't bought a Princess tour, you were advised to come back early because those buyers were given priority at the end. A form of discrimination. I took one tour which was a complete rip-off and cancelled remainder, choosing to book locally instead. At two ports the cruise line had to cancel tours because they arrived late. Once because of mechanical problems leaving the day before and the other time because they couldn't raise the anchor. (I told you it was a horror!!) The ship itself: Shows many, many signs of wear. How it is showing a 4.5 rating is beyond my wildest imagination. The crew: Most show an inkling of indifference. Passing the buck to someone else is the norm. We did have one cabin person who was good. And, John, at the front desk, was super (had it not been for him this would have been a true wreck), otherwise the crew was simply indifferent. This was also one of the reasons that I cancelled tours, because when asking a Carlos, at the tours desk, some questions, he became so brusque that I finally simply cancelled tours booked. Complaints among others were rampant. Service to these people was the same as ours. One couple for whom the ship had lost their wheelchair had to cancel a tour because the ship refused to give them a wheelchair. Complaints on cleanliness were the norm. The front desk was a busy place!!!! I attempted to get this stopped in its tracks by both using the front desk when it began and writing to Princess.Com on the first day. I have since written to Princess on two other occasions and have yet to receive a response from them. To me this again displays the total indifference that they have for their customers. Fortunately, there are other cruise lines. Hopefully they care more. I would suggest that persons reading these comments would seriously consider whether you want to have the trip to hell and back before booking. Respectfully submitted. Read Less
Sail Date January 2018
It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem arose. The food was ... Read More
It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem arose. The food was mediocre. The entertainment, with a few exceptions, was terrible. The director of dining was abrasive. The decor was dated. The tendering was poor. Some of the scheduled events did not occur because the cruise director staff did not show. There was virtually nothing in the way of activities for our children. (Ages teen through young adult.) It was also odd that they had a series of enrichment lectures about serial killers. Why would that be a topic at all, never mind almost every day. On top of it all, you had the usual high pressure sales tactics (spa products, health products, art). Because of the poor training and customer service, the ship was simply not designed to give even the suite passengers anything extra. We made the most of our trip mainly by creating our own fun, designing our own excursions, etc. We also found out during the trip that numerous passengers were upgraded to Platinum, which was good for them, but further diluted the benefits of being Platinum, Elite, or Suite. For example, the evening cocktail party did not offer any complimentary drinks and snacks that were no better than what could be obtained elsewhere. Even the staff who helped suite guests with disembarking was rude. Christmas/New Year's is always a little hectic, but this was unbelievable. Also note that despite the cold weather, there is NO INDOOR POOL. The outdoor areas were almost unusable for the majority of the trip. Read Less
Sail Date December 2017
Poor customer service, Decent Shows, Decent to Good Food Our room had scuffs on the walls, including masking tap which was left around the trim of one of the doors. There were also crayon markings on one of the walls. We ... Read More
Poor customer service, Decent Shows, Decent to Good Food Our room had scuffs on the walls, including masking tap which was left around the trim of one of the doors. There were also crayon markings on one of the walls. We complained several times that our room was too hot and the A/C wasn't working sufficiently. We ensured that our cabin door and balcony door were closed, like they told us to do. They sent maintenance to our room 3 or 4 times. One time, they even has said WE were satisfied with the A/C, we never said that. We'd wake up sweating in the night because it was too hot. We we asked for fans, staff said they didn't have any because they were a fire hazard. (Really? Since when is a fan a fire hazard?) Toward the last few nights, we gave up on the A/C and just used left the balcony door open. Also, one night, the cabin door slammed closed while my mom was leaving, but then try to re-enter the room. It was shutting with such a force that her had slipped and her finger was shut in the door which resulted in needing 8 stitches in the ship's medical bay (FYI, that was about $500). Turns out the tensioner on the door was WAY TOO strong, but staff wouldn't admit it. Thankfully, they did agree to reduce the tension on the door so it wouldn't slam as much. (Follow-up, a week later my mom had an x-ray and the door fractured her finger) Other than that, the cruise was pretty standard. The restaurant food was pretty good. The buffet food was ordinary. We preferred the food on Norwegian Cruise Line. When going to the buffet, be sure to pack your patience. It is VERY difficult to find an free spot, unless you're going to the back of the shipt or going to eat your food poolside. The Bocce Ball and Croquet court were a little run down. The Croquet mallets were made of foam and falling apart. ALSO, their ice cream machine would serve icecream that wasn't fully frozen! We appreciated the many pools and hot tubs on the boat but there were no water slides as the ships was geared more toward the elder crowds. Also, there is a large sun deck and we never had to search long for a spot. This was a great plus! Our last cruise, We also appreciated the Tango music, the group was quite good. The shows on the ship were decent, we only were interested in about half of them. Production quality seemed pretty good, however, again, we preferred the show quality on Norwegian Cruise line. Overall, we wouldn't want to re-experience this cruise. We're happy that it wasn't worse, but we'll stick to another carrier. FYI, We were on the Emerald Princess. P.S. Last time my mom went on a Princess Cruise, about 10 people got ill! We haven't really had good luck. We won't be travelling Princess ever again. Read Less
Sail Date November 2017
The cruise itself was wonderful. We took the island passage through Alaska and enjoyed every port except Victoria. One garden to see and nothing else. This port should definitely be skipped. We went on the bus tour and they took us ... Read More
The cruise itself was wonderful. We took the island passage through Alaska and enjoyed every port except Victoria. One garden to see and nothing else. This port should definitely be skipped. We went on the bus tour and they took us around and showed us where the rich lived. Really? I thought I was on a Beverly Hills tour. Would rate it a 10 out of 10, but then the constant painful sales pitches on everything, made the cruise painful. A few examples: selling shots at breakfast, selling teeth whitening products when we were getting our hair done (and did not want to be bothered), selling innersoles when we went to the gym for a stretching class. The constant sales pitches would bring the rating from a 10 to a minus 1. We have gone on numerous cruise lines all over the world and will continue to cruise, but because of the painful sales gimmicks, we will never go on a princess cruise again Read Less
Sail Date August 2017
It was advertised as a Singles Cruise through match.com. There were 3-5 women for every man. The women were fighting over the men. That was the main reason I took this trip. The staff tried to sell us items 24/7..Not a day went by that I ... Read More
It was advertised as a Singles Cruise through match.com. There were 3-5 women for every man. The women were fighting over the men. That was the main reason I took this trip. The staff tried to sell us items 24/7..Not a day went by that I was not bombarded with a sales person. The entertainment was lacking. The food in the dining room was inedible....hard frozen and tasteless fish. The preparation of food was handled without gloves. Men making pizza wiping hands on face and apron barehanded kneading the dough. Food handlers in the buffet were not wearing gloves when handling food. The elevators were also difficult in deciding when to open and close the doors.. (Timer??) The TV was not user friendly. The staff not helpful. I have been on over 20 cruises and have nothing nice to say about this one. I traveled on Ruby Princess 2 years ago and it was head and shoulders over the Emerald. It was my birthday and the service was so slow that we missed my cake in order to see the next show on board. Read Less
Sail Date July 2017
Princess Cruises has entered the race to the bottom with so many changes, to what once was the popular "Love Boat" experience. The focus during the entire cruise was to generate onboard revenue with additional charges and ... Read More
Princess Cruises has entered the race to the bottom with so many changes, to what once was the popular "Love Boat" experience. The focus during the entire cruise was to generate onboard revenue with additional charges and fees. No longer is everyting included with the cruise. There are 4 alternate restaruants with very high additional fees charged ($29.00) per person. The food quality is inferior due to low quality provisions, inproper preparation and lack of training of kitchen staff. Princess should consider changing the name of buffet dining to Golden Corral at Sea, however Golden Corral has wider selection. Alternate dining restaurants were substandard and improper preparating of foods, all foods overcooked. The kitchen cannot make a good soup and does not know the meaning of bisque or chowder. What a truely disappointing experience with Princess. As a Platinum member with Princess, I will not sail with them again. Princess has transferred the labor costs entirely to the guest with the automatic gratuties added to every shipboard account. Staff onboard was great but they can only do with what the company provides, which is poor provisions and inferior training. Read Less
Sail Date June 2017
Started at the Westin Hotel via Princess for 2 nights. Upgraded the room for a modest fee and had a view of the Space Needle, Mountains entire Bay, etc. Watched the Ferris wheel change colors at night also. Excellent service. Ended up ... Read More
Started at the Westin Hotel via Princess for 2 nights. Upgraded the room for a modest fee and had a view of the Space Needle, Mountains entire Bay, etc. Watched the Ferris wheel change colors at night also. Excellent service. Ended up on the top floor! Princess transfered us from the hotel to the dock. We were on board for an early lunch in the MDRoom which was excellent along with the service. Unfortunately this was the last of the good service. We ate in the MDR for 3 nights with each night getting progressively worse. I have dietary restrictions and special ordered my meal. My meal was horrible, IF it arrived, part of the order was always missing and not what was ordered. The waiter could barely speak English and didn't understand what I could eat. The head waiter was condescending and never present to ask for something else. I actually lost weight dining on this ship. My husband also didn't care for the food. His halibut was like a brick. We did eat in the Crown Grill which was EXCELLENT. As was the service. I would have eaten there every night, but it was booked full until 9PM which is to late to eat. I understood from others they all felt the same way and that's why the specialty restaurant was booked full. One woman actually screamed at the head waiter after several nights of ''tasteless gruel". The International Cafe has also gone down hill with a thud. We had coffee cards and get several drinks a day each. Only twice was our order correct. I kid you not. Twice they completely lost the orders, and the others always had something incorrect. Typically the guys learn you choice, know your name and I enjoy personally tip them at the end of the cruise. This cruise they made fun of people, and laughed among themselves. One fellow actually said he would NOT make my order but would make it HIS way! It was 4 shots of espresso in a cup that I then half fill with soy milk. How simple. This was my 11th cruise with Princess and last half have been getting real hit and miss. The ship itself was lovely decor, our mini-suite was all new, carpet, great bed, new (not rusty) sliding door.The tour we took in Tracey Arm Fjord & Glacier Explorer was fantastic. I could have skipped the White Pass Bennett Lake Adventure. When we got to our middle destination the generator didn't work at Bennett Lake had no lights or heat and it was freezing so we went back immediately to the train. The toilet on the train quit flushing on the way up. And Carcross has nothing to see, just desert sand and dry. Our driver was dangerous, she'd talk and not watch what she was doing and was always crossing the center line and would have to jerk it back. Also some of her "advice" was borderline crazy. We ran 1 hour late to our last tour which was Butchart Gardens. The ship had us waiting in one room waiting to finish docking. Then they moved us again. The Celebrity ship just before us left late so we waited a long period to get clearance to disembark. Then the ships staff (tour dept) had us walking every which way to get off the ship which was the back of the ship. We were in the front of the ship waiting. Usually the tours get off the ship first. This time we were last! Our bus driver asked why we were all so late.........so we lost an hour at the gardens. Why didn't they open the gangway in the front of ship? Gardens were beautiful......... We will not cruise next year, husband was pretty disappointed in it. Read Less
Sail Date May 2017
Was a 4 hour wait just to get on the boat, therefore we hardly had anytime to enjoy the amenities. During the 4 hour wait partially we were in an area where there were no seats, no water, no food. My husband actually left as he is not ... Read More
Was a 4 hour wait just to get on the boat, therefore we hardly had anytime to enjoy the amenities. During the 4 hour wait partially we were in an area where there were no seats, no water, no food. My husband actually left as he is not well and could not wait that long. My breakfast on the Sunday morning (eggs benedict) was cold, i had to practically beg for coffee at the breakfast. i had a snack at 11, the Pizza i had to roll up as it was so thin and greasy. Dinner food was very bland. There were 15 of us and some ordered the prime rib was i was told was good but the salmon was extremely bland and the crawfish etufee was only mildly spiced. My key card demagnetized when i was going back to my state room at 12 midnight, went down and waited for an hour and a half to get a new key. There were at least 5 other people with the same issue as well as numerous people trying to pay their bills prior to a line up in the morning. Instead of having a second line up (as this was an obvious issue that took 5 minutes when i finally got to the desk) had to wait an hour and a 1/2. I ordered several beverage packages, they did not take off my card, but had to be delivered to my room. I called and asked for a robe, but was told they were all being laundered. Read Less
Sail Date May 2017
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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