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7 Princess Singles Cruise Reviews

You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the ... Read More
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the FOURTH cruise I've taken with Princess just this year alone - and my second on the Regal. I'm not the type to complain about every little issue on a cruise - I'm generally pretty easy to please. I did Panama Canal last month on the Island Princess and it was amazing. Zero complaints. I wrote a great review after that cruise because they deserved it. I just got home from a seven day Western Caribbean cruise on the Regal Princess. The ports of call and shore excursions were excellent, as always, but many things about the ship itself were pretty terrible. I don't even know where to begin, so I'll take it from the top... I boarded the ship the first day and headed up to the Riviera Deck to my stateroom - R311. I immediately noticed a funky smell in the hallway - almost like the cleaning products used to deodorize a toilet in a bus or airplane bathroom. It was pretty gross. I noticed that the carpets were wet, too, so I assumed that they had just wet vacuumed the hallways or something. I went into my stateroom and began unpacking. The carpet in front of my bathroom was also wet - bad enough that my socks got soaked after stepping on it. And the bathroom itself smelled like urine, which really bothered me, because I had the same problem last Spring in my stateroom on the Aloha deck. Later in the afternoon I went to explore the ship and stopped by the front desk to tell them about the smell in the bathroom. They said they'd have the steward take care of it, and he did - when I went back to my room an hour or so later, the bathroom had been bleached and scrubbed and the smell was almost totally gone (note: if you want your steward to take great care of you, give him/her a $20 tip at the beginning of the cruise as soon as you meet them and they'll do almost anything for you). I was tired that evening and decided to just order room service. This also turned into an exercise in frustration. I called several times and nobody answered. I was put on hold each time. After spending about 10-15 minutes waiting, I'd had enough and called the front desk to complain. They said they'd have the room service people call me back, and eventually, they did. I tried not to get too worked up about the situation because it was the first night of the cruise, and the room service staff are often pretty backed up at this time. I ordered the lobster and steak and paid $19 for it (it wasn't worth it, and not only that, they got my order wrong). Later in the evening I tried calling the dining reservations line to make a reservation for the following evening at Sabitini's, and same situation - nobody answered. I gave up after several attempts. That night I went to bed in a not great mood but was hopeful that the rest of the cruise would be much better. I was startled awake at 5:30am by a SCREECHING alarm that went off in my stateroom. I called the front desk and they said they were aware of the problem - someone else had also called from their room on Riviera to report the same thing - and that they were working on fixing it. The alarm continued screeching for another 15 to 20 minutes. At this point, I'm wide awake, and I go to use the bathroom. I open the bathroom door and the bathroom stinks like urine again. Now I'm definitely not happy. There's no way I'm getting back to sleep. The alarm is still going off. I go down nine flights of stairs to the front desk to complain about the alarm and the smell of the bathroom. They send a housekeeping manager up to my room to check out the bathroom, and he sends the plumber up. Eventually the alarm turns off. The plumber fiddles around with the bathroom drains for 15 minutes or so, and then says he's sorry but there's not much he can do - the entire Riviera deck was flooded yesterday by a burst pipe, which is causing the sewer smell in both the hallway and possibly the smell in my stateroom bathroom, too. Basically, I'm out of luck. I appreciated the honesty, because this was the first time someone had the decency to actually explain to me what the TRUE situation was. A simple letter of apology or acknowledgement from Princess would've gone a long way here. "Hey, sorry the hallway is flooded and smells like a sewer and we did nothing to warn you", or "hey, sorry to wake you up from a sound sleep at 5:30am with an ear-splitting alarm that went off in dozens of rooms for 20+ minutes with zero explanation and no way to quickly turn off". Needless to say, this never happened. In any event, I called guest services and told them that I wanted a new room on a different deck. They said the ship was filled to capacity but that they'd see what they could do and get back to me. I heard nothing back for several hours. It wasn't until I got my travel agent involved AND threatened to contest the entire cost of the cruise with my credit card company that guest services finally had someone up the chain reach back out to me. I received a call a little later from Dean - the guest services director - and he was fantastic. I really need to give credit where credit is due here. I explained to him that pretty much every single thing about the cruise up until that point had been a complete nightmare, and that nobody on staff either seemed to care and/or had the ability to help me fix the problems I was having. I pretty much gave him a list of complaints and he immediately began addressing and trying to fix each one. It made all the difference in the world to me that he took my complaints seriously and actually worked to correct them. He even made me a complimentary reservation at Sabitini's that evening. Without my experience with Dean and his help resolving everything here, I doubt i'd ever be taking a Princess cruise again. From this point on, some things improved and some didn't. I went to Sabitini's that evening and this was literally the highlight of the cruise. They were so welcoming and friendly - the level of service and quality were amazing. I wish the entire cruise was like this. It meant so much to me that they actually treated me like a guest, because for most of the cruise up until this point (and after it), I felt like just a number. The ports of call and shore excursions were all excellent. Thank God for that because this helped the cruise not seem like a complete disaster. I did have some fun, at least. But overall, the negative experiences I had that first day or two of the cruise overshadowed the entire vacation, especially because many of them were never completely resolved. The hallway and bathroom continued to smell, it was difficult to get a human being on the phone when calling room service, the dining reservation line, or even the front desk, and the ship seemed very understaffed for the amount of guests on board. With so many shortcomings during this cruise, I've been trying to put my finger on how things could've gone so noticeably downhill since my last Regal cruise this past March. My theory is that it all boils down to the Medallion system. It's obvious that Princess is eliminating staff and replacing them with a terribly inadequate and cumbersome system of online Medallion applications. What a huge mistake. Human beings should not be replaced by automation in an industry where the overall level of quality/satisfaction is so heavily determined by the level of care/attention you receive from actual humans. If I go to McDonald's, I don't care if the human interaction is replaced by a self-service kiosk. When I'm on a cruise, it's a completely different story. Not to mention the fact that the apps often don't work or drastically limit the number of things you can do/order compared to when you interact with an actual human staff member - which often necessitates an additional human interaction, anyway. The few staff still employed seemed totally overwhelmed with the number of guests on board. They couldn't keep up, guests were getting frustrated, there were lines for almost everything, and the decreased morale was pretty apparent. it's a lose-lose situation for everyone involved. I really hope someone high up at Princess reads this review. Some of the issues on this cruise might've been bad luck, but others were entirely preventable. A lot of it boils down to customer service. I've given Princess many thousands of dollars in business in the past year alone. Just because I'm on the younger side, and traveling solo, doesn't mean I should receive a lower level of service than an older couple or a family with kids - and that was the impression I got again and again on this cruise (as well as other Princess cruises I've taken). I guarantee you I'm contributing just as much to your bottom line as these people, if not more. Perhaps you should realize who your truly loyal customers are, and start treating them that way. Read Less
Sail Date December 2019
The food quality and selection is not what I have been used to on Princess cruise. Was served French fries with a filet mignon. Being on a Mediterranean cruise would have expected a better selection of seafood and fish. King prawns were ... Read More
The food quality and selection is not what I have been used to on Princess cruise. Was served French fries with a filet mignon. Being on a Mediterranean cruise would have expected a better selection of seafood and fish. King prawns were the size of baby shrimps. Although the MichelAngelo waiting staff was really courteous and helpful. Pedro the head waiter was good to find us nice and enjoyable people to sit with. Front desk service is useless they give you the run around! We were booked on a shore excursion on our day of disembarking but the bus couldn’t carry luggage. It would have been great to visit Mykonos but the rough sea prevent it us to port.... the captain decided for the safety of the passenger to continue our route. I’m glad that he made that call for our safety. Princess didn’t live up to their slogan.... Come Back New! I found that Princess cruise line has been going down in quality over the last 5 years. It not what it used to be. Read Less
Sail Date September 2019
I chose this cruise because of the value and mostly because it leaves locally from a port in my home town. The bed was uncomfortable and the ship does not provide ANY alternatives. The response to maintenance took days. I had brought ... Read More
I chose this cruise because of the value and mostly because it leaves locally from a port in my home town. The bed was uncomfortable and the ship does not provide ANY alternatives. The response to maintenance took days. I had brought protein drinks that had to be kept cool and the fridge wasn't cooling. For some reason the ship decides to schedule maintenance on our balcony during the early morning while we were at sea and told us to keep our doors locked and curtains closed. When I opened the doors later I found notes to not touch the railings and the smell was awful. The entertainment was Vegas Lounge level. Other than the helpful, awesome crew, I was very disappointed in just about everything else. The food was pretty good too. My only complaint about that was that out of all 20 or so choices of dessert there was nothing chocolate (except cookies) on many nights in the buffet. Try Royal Caribbean instead! Read Less
Sail Date April 2019
This is a very long review with a lot of detail. Summary: Golden Princess June 9, Inside Passage S/B Whittier AK to Vancouver BC Cabin B737 Aft Starboard Veranda Cabin This is our 4th Princess cruise - Ruby level Captains ... Read More
This is a very long review with a lot of detail. Summary: Golden Princess June 9, Inside Passage S/B Whittier AK to Vancouver BC Cabin B737 Aft Starboard Veranda Cabin This is our 4th Princess cruise - Ruby level Captains Circle. (Our last sailing was a 12 day New Zealand cruise in Feb of 2016) We took a pre-cruise FB4 land tour. Fairbanks River Lodge, Denali Wilderness Lodge, McKinley Princess Lodge, Train from Talkeetna to Whittier. The land portion will be reviewed separately. We chose this cruise because of other family members already booked on this cruise/tour. About Us: We are an active couple in our late 50’s and mid 60’s. My husband and I have sailed on quite a few cruises. Mostly mainstream cruise lines. Our most recent cruise prior to this may have tainted this review because it was on a more upscale cruise line and it was an extended voyage on a very small ship. We got pretty spoiled and our cruise bar has been permanently raised. Nevertheless we had realistic expectations on the Golden Princess. Our last Princess voyage was a 12 night New Zealand on the Diamond Princess - similar in size and passenger/crew ratio and only a slightly newer vessel, but built in Japan and designed with that market in mind. We had a good time on that cruise mainly due to the itinerary but with many similar complaints. It seems Princess is either not listening or they don’t care to improve. This cruise/tour was a first for us. We did an Alaskan land tour combined with a 7 night inside passage southbound cruise. We had never sailed in anything other than warm weather before nor ever taken such an organized tour via any cruise line. This is probably not the place to review the land portion, but I will say that Princess did an excellent job of providing communication, transportation between points, moving luggage and arranging large, but enjoyable land tours in Alaska. The cruise portion was enjoyable. Our intent is always try to make the most of any cruise, even when things go wrong. Bad shows, disappointing food, illness, missed ports .. this will happens to some extent on every cruise at every level. So my motto is: There is no such thing as a bad cruise. Being at sea, being lulled to sleep by the rocking and vibration of the ship, beautiful vistas everywhere, exotic ports of call and being waited by smiling faces. But taking all that into consideration the food and dining experience was painfully disappointing. From menu selections to food quality to presentation. Princess is sliding backwards and seem to be catering only to those who have nothing else to compare to... 1st time cruisers. Cabin: Our stateroom B737 (Baja deck #11) was comfortable and clean. We had an aft starboard balcony stateroom. We had a wonderfully attentive and friendly cabin steward from India named “Tony”. Itinerary: We thought the itinerary was wonderful. Whittier-Hubbard Glacier-Glacier Bay-Skagway-Juneau-Ketchikan-Sea day-Vancouver. No tendering. Ample time over 2 days to meander into Hubbard Glacier and Glacier Bay with lots of time to take it all in. There were park rangers on board to talk about the glaciers, the people, the local habitat and such and it was quite a new experience for us to be bundled up on deck with puffy coats and blue jeans and boots on drinking an Irish Coffee to warm up! We had the most amazing weather too. The captain and the crew kept saying how we brought the sunshine with us! Dining: The ship boasted several main dining rooms (MDR’s) and 2 specialty dining rooms. Neither of which we could get a reservation for. We waited until we were onboard to book a night or two in one of these “fine dining” upcharge restaurants because we had a large on board credit from our travel agency. When you book dining in advance you must pay for it without using your shipboard credit. But once onboard we found out that there were no reservations for ANY specialty dining restaurants for ANY night - ANY time. (The standard practice is to save some specialty dining table reservations to be booked on board) We had a private conversation with one of the head waiters of the Crown Grill and he was apologetic and stated that “corporate” had allowed too many reservations ahead of time from passengers booking online and from travel agents giving dining perks to their clients. He felt bad but all he could do was put us on a very long waiting list. Even one of our family members who is an Elite Captains Club Member could not secure a reservation for our small group of 4. So we were “stuck” in the MDR. Table #263 in the Canaletto dining room every night at 7:30. We could have gone to the Donatello “anytime” dining room, but we would have spent time standing in line waiting for a table. Our waitstaff “Jed” from the Philippines and “Sinisha” from Serbia were our team of waiter/assistant waiter. The first few days I felt like we were a chore for them, but as the week progressed, they both delighted us with more personality and time to bond and interact. This is one of the fundamental parts of a great cruise experience. The relationships between passengers and crew. Maybe not everyone feels that way, but we do. We respect them for their choices and are usually interested in their lives and hope to love them so much we want to take them home with us..... (Not really.. but hopefully you understand my meaning). Most people return from their cruises - remembering the people who they interacted with far more than the places they visited. But the food in the dining room was very disappointing. Service was rushed. There were no sommeliers on board. They would just drop the menu on your lap and come back with a quick suggestion for the menu that evening and start round the table taking orders. Most of the courses had decent presentation but were not well prepared. And let me add that my husband and I are adventurous eaters. The staples were not well prepared. In fact there were no staples like a NY steak or onion soup or a fresh piece of grilled fish. In 7 days we never had a steak dinner. We had some “Prince” crab legs. (To call them King would be an injustice). We had lobster tails that were a musty color and mushy texture and would have been sent back in any standalone restaurant. Our first night I ordered prime rib, medium rare. It tasted more like chuck roast and it was medium well with a lot of fat and gravy surrounding the meat. Among our group of extended family at table 263 was someone who worked in the food service industry for over 30 years, marketing dinnerware, linens, food prep equipment and food products, aiding restaurant owners and chef’s to create and design menus that satisfied customers and made profits for the restaurant owners. Her last Princess experience was quite a few years ago and she had expectations of Princess past. She and her companion also felt ... as we did that the quality of the food and the selection of menu had greatly dipped below par. On the final night we managed to get a last minute reservation for Sabatini’s Italian restaurant at 5:30 pm. We have sailed on many cruises offering “specialty dining” for upcharges ranging from $10 to $35. Usually it is worth the extra to have a slow meal with service and food far above the the main dining room experience. In the case of Sabtini’s ($25 cover charge per person) we were very disappointed to see the dining room styled after a Trattoria - without table linens and without a slow dining attitude. The shared appetizer was a wheat bread served in a funnel of parchment paper with prosciutto and a basket of rolls and breadsticks with sides of olive oil and balsamic vinegar. The menu actually depicted in writing we were only able to order 1 item from each course and the wait staff also explained this to us at the table. No tableside Caesar salad. No Osso Bucco, No Veal or Chicken Picatta, no Saltimboca, no zuppa di minestrone. And worst of all .... no slow eating experience. It was a longer dining experience from the MDR but not at all what we should have received from the $50 upcharge. My Veal Scallopini .. more like Cordón Blue - cheesy - oily and heavily breaded. My soup was supposed to be a mushroom “fondue” but it was watery. My husbands “fritte” was merely tempura. Our waiter offered to bring me something but nothing appealed to me. While writing this review I wanted to look up the name of the chef. I found a YouTube video of this same restaurant from 2013 where it was set up like the brochure and they panned the menu and took video of the dinner. This is what we expected to pay for.. not a trattoria experience with truly unappetizing food. (I take photos of all my food -I will post what they will allow me to). To end this terrible evening after having them take my entree away we ordered dessert. The presentation of the sampler was beautiful with 4 mini glasses of different desserts. Our waiter took our order which included an espresso and a capuchino .. neither of which came to the table. Afterwards when my husband walked by the restaurant later that night, he stopped in to speak with the head waiter and politely explain our disenchantment - - he offered to remove the charge from our account, but instead of doing that - he billed us another $25. We had to make a trip to the Pursers desk to straighten that out. They should have removed both charges, not just one.. but 1/2 an effort was made. The Horizon Court Buffet was our option for breakfast most mornings. Friendly staff, but nothing really appetizing. Whole fruits were not always ripe. I asked for an omelette most days and special ordered it to be made with fresh eggs (vs the egg mixture they ladle into the omelette pans). I enjoyed those and I enjoyed my daily fix of Congee. An Asian/Indonesian porridge served with green onions, salsa and pickled kimchee. On the glacier days at sea they also offered steaming hot cups of either Miso broth or Chicken broth poolside with some garnishment veggies to help warm you up on deck. This was a very simple treat I thought was a nice touch. They also passed out warm plaid blankets to anyone roaming the decks on glacier days to help stay warm. The coffee in the MDR and especially the buffet was just terrible. Forcing you to go to the International Cafe on deck 5 to purchase an Americano or Capuchino at $4.95 per order. I probably should have pre-purchased a specialty coffee card. I think it is absolutely ludicrous that Princess and most mainstream cruise lines do not offer a decent cup of coffee or bottled water free of charge to their customers. $4.95 bought us a 1/2 gallon of water in our cabin. Since we were traveling to a cold climate for the first time we decided to not purchase a beverage package. Princess wanted $59.95 per person per day. Instead we enjoyed 5 bottles of wine ranging from $33-48 per bottle and cocktails most days ranging from $7.95 - $11.75 and found it made better sense on this trip to buy as-you-go. Entertainment: Here is where I can give the Golden Princess a thumbs up. This ships entertainment was the highlight of the cruise for me. The production singers and dancers were truly all talented dancers and equally wonderful singers. The choreography and sets were clever and anyone with an eye for quality performance could appreciate this. Bravo.!! The crowd however - never rose to their feet as they should have for any of their performances. Our sailing also had a comedian/musician who had bronchitis and was unable to do much of his regular show, but he was entertaining nonetheless. Another headliner did a cheesy Dolly Parton tribute which we didn’t like so we didn’t attend her second show. Skywalkers bar - a nice concept, but the people mover was out of order for several days leading up to it. The windows over the jetway leading to it were unbelievably dirty * (as were most of the windows on the ship - dining rooms - balconies - everywhere). The ship is in general disrepair. We didn’t notice the usual crews painting or lacquering the rails during the voyage. Wheelhouse Bar - was a nice classy little place for a cocktail and on some nights there was a bluesy band in there playing great dance music. Bravo again. Elsewhere on the ship there was a piano man who had a good crowd nightly. There was a duet of gals who played folk music. There was another duet of classical music and a pianist who played some beautiful tunes in the Atrium. There was plenty of music and fun to be had on this ship as well as trivia, moose racing, bingo, art auctions, casino tournaments, shopping events. We got together with other bridge players on one day for non-hosted social bridge. The cruise director John was - so typical of a mainstream cruise line. He was everywhere and always smiling and getting others to participate in different activities on board. We just get a little tired of hearing the same thing from them with the same tone of voice and choice of words. They also tend to work too hard to try and make us “appreciate” all the hard work being done for us on the ship by all the personnel. I can’t imagine anyone on board not seeing this for themselves. All I can say is that it will take a pretty unique itinerary for us to ever book another Princess cruise based on this last experience. We are only Ruby level Captains Club members.. it looks like that will never change. Food is too much of a highlight on a cruise where you are sequestered for all your meals. Good food is essential. We know you cannot have it all, but we have learned that a smaller more intimate ship albeit fewer activities but a higher level of customer service and a truely exquisite dining experience is more our style. Read Less
Sail Date June 2018
I have to say the ship was the worst that i have been on and i paid the most. i have been on at least 13 cruises over the past 10 years and would never recommend this ship. The improvements they made were pretty much undetected. The ... Read More
I have to say the ship was the worst that i have been on and i paid the most. i have been on at least 13 cruises over the past 10 years and would never recommend this ship. The improvements they made were pretty much undetected. The cabin, which was a balcony was extremely small. 2 of us in the room and very little space for anything. The shower was ridiculously small. I am only 5'2" and can't imagine if i was taller or larger. There was very little to no space to put shampoo/conditioner or anything else needed in that shower. I had to bend down to get off the floor which was not a comfortable thing to do. the bathroom itself had very little space to put anything. The food left much to be desired. I ate in specialty restaurants just to get away from the dining room which was so freakin slow and the food in the buffet or market as they call it left much to be desired. I have never had to eat in specialty dining on any previous cruises. the ship had lots of problems, lost power, had to stop in the ocean with no movement, and the air conditioning was almost non existent. Would never recommend. Read Less
Sail Date October 2017
Terrible odor permeated my cabin. It was the filthy shower curtain that had pink mold and smelled of urine. Balcony not finished with slip proof flooring as others are. Very small and tight. Food was simply terrible. It was always cold ... Read More
Terrible odor permeated my cabin. It was the filthy shower curtain that had pink mold and smelled of urine. Balcony not finished with slip proof flooring as others are. Very small and tight. Food was simply terrible. It was always cold which is scary because that is how one gets ill. Limited food options. Over salted. Disgusting. Omelet were premade egg patties they simply threw fillings into. Kind of Subway breakfast sandwich. Who decided it would be a good idea to give folks who paid $150 for ultimate ship behind the scenes tour a heavy bathrobe. What about the weight when flying? Dumb. Very little to do. No fun activities. Casino is so tight, only house wins. Never again. Will stay with Carnival! Read Less
Sail Date January 2015
I will keep it short and sweet.First and foremost, I could not find the dining room the whole time I was aboard the ship. They have the funniest way of where to put the dining rooms. I had to figure on extra time just to make sure I ... Read More
I will keep it short and sweet.First and foremost, I could not find the dining room the whole time I was aboard the ship. They have the funniest way of where to put the dining rooms. I had to figure on extra time just to make sure I could get to the dining room.As a previous poster said, I had "Anytime Dining." That meant that you could go to the dining room "any time" between 5:30 and 9:30 or something. The first night was fine but then when it came for the first formal dinner, they asked if I had a reservation. Why should I need a reservation when I had "anytime dining?" Then, because I traveled by myself, I asked for a table for one. They didn't have one and sent me to here and yon to another dining room. Then they decided that I would eat there at 6:00 and at a specific table. Not a good start.I also agree that the dining staff left something to be desired. Because the first night I ordered a bottle of wine and they said they would keep it for the next night. So when I got to a table on the formal night, it took a long time to get my bottle of wine. I was so upset with the way I was treated I ate at the buffet dinner the next two nights. The food was marginal, at best. The food was way much better when I used to cruise 15 years ago.The tours I went on were to the beaches. I went to Cayman and Cozumel. I found a gem of a place on the beach "accidentally" I'm sure from the taxi guy. I asked to go to the Carlos & Charlies on the beach and he dropped me off at another beach club. It was great as there was no one there and it was nice and relaxing.Due to my experience, I am not going on Princess again. There has to be a cruise line with everything.Both embarkation and de-embarkation was a breeze. For a fee, Princess obtained my boarding passes for my flights and shipped my suitcase to the airport without me having to deal with it. Money well spent. Read Less
Sail Date March 2011
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