We have been loyal princess customers (don't insult us by calling is "guests"- we pay for the experience) for 25+ cruises. We chose this cruise for its itinerary and it being on the emerald, a ship on which prior cruises were top notch. This cruise deserves top notches only for the stateroom service and accomodations, embarkation, and debarkation services. We felt crowded everywhere. It was ...
We like to escape the dreary Midwest Winter in March or April. Having had excellent experiences on the Emerld among our prior 30 Princess cruises, we chose this one because of the inclusion of Trinidad (first time) and previously enjoyed Caribbean ports. Great Delta flights between home and FLL was another attraction. First the praises for our mini-suite cabin; maintenance was excellent. Only ...
We are seasoned cruisers, platinum members on princess cruises. Took 10 day Caribbean cruise, left from Fort Lauderdale on 2/17 on enchanted princess. First day we knew something wasn’t right. Sick people and staff. People coughing, sneezing, and visually sick. Cruise was mainly older people, would say average age was over 60. Older people just don’t care who they cough or sneeze on. MDR, or ...
We try to do the Carribean in February to get away from the cold and snow. We are Elite with Princess. We did not like the Enchanted Princess. This was our first cruise on the Royal Class ships. We were in a Standard Balcony room
ROOM- one of the smallest we have cruised on. Serviceable but small
Bathroom- very small almost cannot turn around without opening the door. Shower was ...
This cruise was supposed to be our triumphant return to cruising after the long COVID lockdown. Sadly, it proved to be a poor choice to reintroduce us to cruising.
Embarkation
Embarkation on this cruise was much better than typical from Port Everglades. Other than a delay caused by an incompetent employee erasing our passport data, we were less than 15 minutes getting on the ship. We ...
Someone below said 'beautiful ship." It may have been when launched, but she is very tired now. She does not come close to being as beautiful as several NCL ships we've sailed. I thought Princess would be a step up from NCL, but that was not the case at all onboard this vessel. I was disappointed in the food quality---particularly the Crown Grill, their specialty restaurant. The breakfast pastries ...
Overall the cruise and destinations were lovely but the onboard billing and support after the fact were so bad that I will no longer cruise with them.
Just took my last cruise with Princess - they charged me for a bottle of wine we never got, made FIVE attempts to get it taken off the bill while onboard and have emailed and called. It has been 6 weeks since I filed complaint with them with no ...
First of all let me say that this was my first cruise with princess and I will never ever sail with princess again .
I begin my trip on the 18th of December and one thing that I will say is that I had paid for this cruise under the assumption that I would get room service there were days when I did not get room service
I ended up sailing for 7 days with faces in the bathroom and that wasn't ...
First time on Princess (over 30 cruises). But it was at the right time, place and price. You were required to do almost all pre cruise on you smart phone App. NO Computer. Getting through the App was hours and hours of frustration. You had to search to find what you had to do before boarding... no list .... NOT user Friendly. On that alone I would not take another Princess Cruise. The ...
For those of you who just want a summary for your trip: Prices are up, service is down. Staff was completely overwhelmed, and the responsibility falls directly on Management. As stewards of the company that we are all stakeholders and shareholders of they should be ashamed. This is not the Princess Cruise Company that we know and love. They didn’t even give you a glass of cheap champagne to toast ...