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1,504 Bermuda Cruise Reviews

The Gem is a little older then many. We did however have a wonderful experience over all. 1 caveat, was there was a great deal of time to get your food in the "specialty restaurants" average was almost 2 hours to complete a meal. ... Read More
The Gem is a little older then many. We did however have a wonderful experience over all. 1 caveat, was there was a great deal of time to get your food in the "specialty restaurants" average was almost 2 hours to complete a meal. The food was decent but I would stick with the buffets if you value your time. Entertainment was good, Kids club kept my 12 year happily occupied. Ports and excursions were good. We enjoyed the Horseshoe bay trip. Don't do the snorkel beach excursion as it's a waste of money. The beach is walking distance from the ship the only thing that you get is a beach chair (big whoop :) ) Also, always check your receipts! This did "appear" on my bill that no one facilitated.; Over all a pretty good experience, I may do this run again as I believe that would enjoys ports that are more then 1 day. Read Less
Sail Date August 2019
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in ... Read More
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in 2001 so it was nice to return. Of course nothing stays the same and unfortunately some things that I loved about Celebrity has changed. Gone are pianos and harps playing instead DJs are playing in the main lobby. This kind of takes away from the elegance of it all. I am in my late thirties so I am guessing Celebrity is trying to appeal to people younger than I? They just seem like they can’t find their target audience. In any case, the Summit looks great after her renovation. I loved the interior design and the look of the staterooms. The only place they didn’t renovate was Cellar Masters and Sushi on 5. All in all she looks fairly new. The food was good to average as was service. The buffet restaurant flowed well and had a great selection of food. Embarkation was easy as was the departure. Entertainment seemed plentiful and while the shows were good the performers were excellent. The captain and his officers were very visible and courteous. This was my 10th time visiting Bermuda and it never disappoints. In my opinion, it is one of the best islands that offer some of the best beaches. Simply put, Bermuda is beautiful and I could have stayed a few more days! With all the alterations the Summit has had over the years, the ship doesn’t flow so well like she used to. Sushi on 5 blocks the flow of traffic, the added cabins on deck 11 block the jogging track and the new cabins added on deck 3 hide the Tuscan Grill. You have to go on hunt to find that restaurant. For the life of me I don’t get how they can do that but I guess they paid someone big bucks to come up with that idea. There are no longer any printed directories in the cabin so there is no way of knowing the number of room service or other services for that matter. Even guest relations gave me a wrong number for room service. I traveled with a few other people in cabins scattered around the ship. The inconsistencies with cabin amenities was rather large. My room did not have the advertised robes and tote bag other rooms had that and umbrellas, others had none of the advertised amenities. For me I personally do not care if I don't have robes but they do advertise these amenities. They also push beverage packages and upgrades very aggressively on embarkation day. Many crew would not take no for an answer which was rather uncomfortable. Overall, I had a great time and I would sail Celebrity again if they had an interesting itinerary. Sad to say but I felt Celebrity fell a little flat in some areas hopefully they will make changes. Read Less
Sail Date August 2019
It was my 1st time on Celebrity & I loved it except for the line we would have to make at the restaurant even though we had reservations & it was a hassle trying to get the same servers we have before because we absolutely loved ... Read More
It was my 1st time on Celebrity & I loved it except for the line we would have to make at the restaurant even though we had reservations & it was a hassle trying to get the same servers we have before because we absolutely loved them, Vincey & Julius were wonderful & it’s not fair if we had them for almost the whole week, we were not able to get them the last 2 days, we also had Anish, Sandry & Wilson, all 3 just as great,. Benny our room attendant was amazing & we couldn’t have asked for a better person. Shows were good, not great, the performers were amazing but I think the shows could have been more upbeat, the comedians were great. Customer service personnel were very nice & helpful. The ship is beautiful & I liked that the buffet food was fabulous, the menu at the restaurant was also outstanding. The cabin was roomy & just loved that the bathroom was bigger than other cruise lines. I would definitely use Celebrity again & recommend to family & friends. Read Less
Sail Date July 2019
We live NJ and were married on Bermuda. The convenience and our love of cruising makes a NYC-Bermuda a no-brainer for us. We've sailed the Breakaway in 2014, and Royal Caribbean Liberty of the Seas in 2018. This was our first retail ... Read More
We live NJ and were married on Bermuda. The convenience and our love of cruising makes a NYC-Bermuda a no-brainer for us. We've sailed the Breakaway in 2014, and Royal Caribbean Liberty of the Seas in 2018. This was our first retail purchase of a Haven cabin. We definitely loved the serenity away from the crowds. There was never a problem finding a sun lounger and the sundeck service was top notch. We loved the fruit kabobs and shrimp cocktail that were passed out throughout the day! Our room cabin steward was excellent and kept our cabin spotless. The treats left for us were delicious! We had a butler and only used her once for an in room breakfast. When I asked for fresh squeezed juice, I was told she could not get that...oh ok. Other Haven guests were shocked when we told them as their butlers got them whatever they asked for. Maybe our Butler was too busy that morning. Dining- The concierge was able to make us reservations to 2 restaurants the very first day we boarded. However, if you do not make the request immediately you will not be able to get a reservation once it sold out. We were under the impression the Haven would allow for a more priority dining experience. I tried to book the seafood restaurant mid cruise and was told "sorry, all booked". We were able to repeat one restaurant but only because we showed up at 5PM and got lucky and was seated. The food in the Haven restaurant was very high quality, but the menu does not change. My husband who is a fussy eater ran out of options quickly. Overall we really enjoyed the cruise. We got lucky with perfect weather the whole time. We'd book the Haven again at the right price. Read Less
Sail Date July 2019
outstanding service, people literally bend over backwards to accommodate your every need . Pool area way too crowded (jersey shore) vibe. If that's what you are looking for great. Not for me with wife and kids. Water slide lines ... Read More
outstanding service, people literally bend over backwards to accommodate your every need . Pool area way too crowded (jersey shore) vibe. If that's what you are looking for great. Not for me with wife and kids. Water slide lines took too much time. Just too many people for the water accommodations . Really enjoyed the overall experience. I can't say enough about the food and the staff. The room was very nice, very much enjoyed the bathroom was not expecting it to be so nice (shower with jets great water pressure) double sink. Bed was very comfortable . Top notch all the way. The few specialty restaurants we took advantage of were exceptional. I would give this experience 8 out of 10. I had a friend who went on the same ship a few weeks before me, went with the haven option. I did not, think next time around that would be the way to go. Balcony was very enjoyable. Read Less
Sail Date July 2019
We have cruised on Norwegian Breakaway two years ago, also out of NYC. The ship is almost exactly same layout and same size, but on Escape was much more people. It’s to crowd. We went on this cruise with 6 people. In our opinion, ... Read More
We have cruised on Norwegian Breakaway two years ago, also out of NYC. The ship is almost exactly same layout and same size, but on Escape was much more people. It’s to crowd. We went on this cruise with 6 people. In our opinion, the pool aria is way to small for the size of the ship. We were not happy to get up early in the morning just to be able to save six seats together. About embarkation processes: We are PA residents and we are never experienced so many rude people. They were screaming, cutting of lines, pushing, and embarkation staff was NOT care at all. Regarding the ship staff: Extremely hard workers, it’s obvious. The shows were an outstanding, spectacular. Choir of man is an excellent performance. These guys are hugely talented. “After Midnight” show is also extremely good. The dancing, the singing, the band were amazing. Overall, we had a good experience on this cruse, but NOT grate. Bigger ship it is not always better. It just means more people on board. Read Less
Sail Date July 2019
I am a first time cruiser but was going with my best friends family who regularly cruises multiple times a year. They kept referencing the fact that they do Royal Caribbean cruises and how it was so much better overall from this Norwegian ... Read More
I am a first time cruiser but was going with my best friends family who regularly cruises multiple times a year. They kept referencing the fact that they do Royal Caribbean cruises and how it was so much better overall from this Norwegian boat. The overall amount of people on the boat was overwhelming and it seemed like there was no space anywhere. We continued to have a great trip, making our own fun while on shore. Our stateroom attendant was the kindest worker on the whole boat, he took great care of us, Reggie. The staff on the waterslides were very indirect about regulations and were very rude towards me and my best friend’s brother for no reason. Friday night, after embarking from Bermuda, the boat conditions were absolutely horrific with the rocking of the boat and hearing the mini fridge and coat hangers slam around as the massive waves shook the room and the boat. We were all sick and got little to no sleep after being awoken every half an hour at least by how unsafe you feel and how the boat made us feel. My diagnosed anxiety has been never been so bad on a vacation. The customer service man at the main front desk was extremely helpful and understanding when my best friend lost her phone and they helped to recover it. The rock grotto was absolutely incredible and stunning, along with all of the views on the ship from the waterfront when it didn’t feel overcrowded or overwhelming, such as on the pool deck. I always have heard great stories from cruises and I wish I had that experience. The boat was the worst part. We did travel with a 3 year old and he seemed to enjoy himself but again there was minimal space for him to play. Read Less
Sail Date July 2019
OK . . . I'll start by saying that there were plenty of positives, but... The food was not nearly as good as any of our previous cruises with other cruise lines The lines were too long for the slides and the high ropes course ... Read More
OK . . . I'll start by saying that there were plenty of positives, but... The food was not nearly as good as any of our previous cruises with other cruise lines The lines were too long for the slides and the high ropes course Every comedy show we tried to go to was sold out well in advance of the show The other shows we did attend were average at best, nothing spectacular No convenient way to stay hydrated, suggest putting in water bottle filling stations Smoke wasn't contained to casino and could be smelled on other levels Automatic gratuities do not encourage excellent service, had to complain more than once Teen curfew was not enforced, found at least 50 noisy teens out and about at 2:30am Took advantage of a massage special that included a Dr consultation, massage great, no Dr In general, crowded with over 5,500 guests on board, lots of lines and not enough seats! Would we go again? To get to Bermuda, yes! But we would probably consider looking at other options. We thought we would be wowed by NCL and they turned out to be slightly better than average. Read Less
Sail Date July 2019
Went to Bermuda on our Honeymoon so it seem a good idea to return with the whole family to mark our 50 years of marriage . Had a great time and all got to enjoy their interests - from fishing - sightseeing - shopping - swimming - ... Read More
Went to Bermuda on our Honeymoon so it seem a good idea to return with the whole family to mark our 50 years of marriage . Had a great time and all got to enjoy their interests - from fishing - sightseeing - shopping - swimming - snorkeling . The all included my 3 children their spouses and our 6 grandchildren. Everyone loved the on board entertainment and the grandchildren loved eating dinner at the buffet while the adults enjoyed the main dinning rooms. We all enjoyed lunch around the pool almost every day - the grilled food was very good and music made it more fun .The one problem was the stateroom bathrooms - which for some of us were close to unusable due to the incredible small size - and lack of hot water . Still all in all a great time !! Maybe we will come back for our 60th but on another ship ! Read Less
Sail Date July 2019
Nirwegian offered $50 towards shore excursions daily. We found that Norwegian upped the prices so high on these excursions if you booked through them that the $50 wasn't even a factor and pretty worthless.I took my whole family of 5 ... Read More
Nirwegian offered $50 towards shore excursions daily. We found that Norwegian upped the prices so high on these excursions if you booked through them that the $50 wasn't even a factor and pretty worthless.I took my whole family of 5 on shore excursions using buses and taxis in Bermuda which was very easy and saved 100's of dollars ! Very disappointed in this aspect of the cruise being it was way too much of a money grab by the company . Otherwise the cruise was fantastic. The service we received was 2nd to none ! The food is of high quality . The crew is very friendly and professional. On board activities are constant with something for everyone in the family to do .Reservations to certain restaurants are hard to come by if you don't book the first day ahead of time which I found a bit unnerving . The ship is very clean and taken care of constantly . The pools are rather small . The variety of foods available is exceptional . Bathrooms in cabin r a wee bit small but manageable .All in all.... myself and my family had a wonderful vacation and will certainly use Norwegian again. Read Less
Sail Date July 2019
We chose this cruise to accommodate a friend who taught school. Everybody had a good time. The biggest problem was in the Cosmopolitan Restaurant as some of the items were overcooked. We ended up having most of our lunches and dinners in ... Read More
We chose this cruise to accommodate a friend who taught school. Everybody had a good time. The biggest problem was in the Cosmopolitan Restaurant as some of the items were overcooked. We ended up having most of our lunches and dinners in the Ocean View Cafe and it was quite good. One has to be very careful walking on that deck. Regarding the time spent ashore, the walk from the gangway to the meeting place was quite long. Since I'm now using a cane, it was difficult to get around St. George and the Royal Naval Dockyard. I recommend an informal restaurant there that served excellent pizza. Several nights we attended the theater shows (mostly musical revues) and they were excellent. I especially liked the group Uptown. I also enjoyed participating in the trivia contests. Our last night on board we had dinner in the Tuscan Grille. Their selection was fantastic. Also, since we had a tad left in the shipboard account we distributed it as tips. Our friend found several nice purchases at the shops in the dockyard and St George. Embarkation was OK and disembarkation went much better after the first 3 groups left the ship. Read Less
Sail Date July 2019
We loved the Escape. Great rooms, food and entertaining. If I have one complaint is that there is limited smoking areas which I get. It was a little inconvenient but I survived. My biggest issue is that the Cigar bar has inadequate ... Read More
We loved the Escape. Great rooms, food and entertaining. If I have one complaint is that there is limited smoking areas which I get. It was a little inconvenient but I survived. My biggest issue is that the Cigar bar has inadequate ventilation. It is horrible in that room. They need to fix that. My favorite restaurant was LaCucina. The food and service were outstanding. The comedy dueling pianos was great! We saw The Choir of Man - very talented young men. Great show. Our room steward Danny was outstanding. Embarkment was a breeze. Disembarkment took no more than 20 minutes. They are very organized. One other issue was with the pool chairs. I was glad to see that the chairs are tagged. You have an hour to return or they take your stuff to guest services. So many chairs have towels on them with nobody sitting in them for hours. Again it was a great week. Bermuda is lovely and so are the people. But it is pricey. Read Less
Sail Date July 2019
I took this cruise as a last minute solo trip leaving from NYC as I could get a fare with no surcharge and no plane flight required. The NCL site jerked me around on price a few times and "my" representative wasn't ... Read More
I took this cruise as a last minute solo trip leaving from NYC as I could get a fare with no surcharge and no plane flight required. The NCL site jerked me around on price a few times and "my" representative wasn't helpful at all. He promised to call me back after the fare doubled if there was something better (he didn't although fares dropped even lower). I arrived at the Manhattan Cruise Terminal at 1:00 pm and was in my room before 2:00. Nice balcony on Deck 13, nice view. A little rainy on the way down but still nice enough. Booked ship activities right away - don't wait - and was able to get seats for show, comedy club, and the escape room without any problems. Some on-deck activities like the ropes course were not open due to the weather until we got closer to Bermuda. The ship was clean, a lot more families with kids since it's July, fewer scooters, fewer foreign travelers. Not complaining. I ate dinner most nights in the buffet. Even though some of the theme nights were not my favorite types of food, those counters had impressive varieties. People stacked sushi like the morning hogs stack waffles, bacon, etc. No drink package included on the cheap fare so I went with the soda package and supplemented with occasional alcohol. If you think beer and wine prices are bad, try soda. An a la carte purchase of a pepsi - probably 6 ounces - is $4 with gratuity. Enjoyed Choir of Men, comedians, didn't think much of After Midnight, Escape Room was not great but worth trying. Cruise Director and his assistant were very very good. The passengers turned out for the nightly game shows. The appeal of a koozie for public embarrassment remains strong. Bermuda weather was great, a little rain day one but not to keep you from doing anything. On the return leg the pool was overcrowded - char hogs and simply an inadequately small pool itself. Wait times for the waterslide were unreasonably long at about 30 minutes each. Read Less
Sail Date July 2019
Nice ship , clean,and staff attentive to our needs. The refit was nice, rooms are brighter,and the shower glass door a welcome addition. This is our 11th time to Bermuda,, the ease of sailing from Bayonne for us Jerseyites is ... Read More
Nice ship , clean,and staff attentive to our needs. The refit was nice, rooms are brighter,and the shower glass door a welcome addition. This is our 11th time to Bermuda,, the ease of sailing from Bayonne for us Jerseyites is incredibly easy, especially with the lovely new parking facilities at the port. Check in was quick and easy, the ship was ready and our bags arrived quickly. The staff we encountered were all excellent. We did have a problem with our first waiter, but the maitr' d was unilaterally aware of the problems and spoke with us at breakfast in the oceanview the next morning and satisfactorily altered our dining situation. Kudos to Dragos. He was wonderful. We found the food to be very good, a lot of fish choices in the oceanview most days for lunch, the new stations with; lobster rolls, stir fry, vegan, indian, daily chef specials, grilled steak, pork chops, chicken breast, fish, and salads. We are watching our carbs etc, and found many healthy choices. There seem to be much more room for seating since the refit. The hamburger and hot dog grill by the pool was also good(great mushroom and onions) The pool area was nice, still the every present chair hogs present, but as we age, I am up at 6am so no problems. We stayed on the ship the first Bermuda day, and had the pool to ourselves!!. Nice, quiet. The weather was a little hazy and drizzly the first couple of days, but improved. Always had a decent breeze. Went to the beach one day, very enjoyable. You can't miss horseshoe bay, and there are many other nice alternative beaches in Bermuda. The entertainment on the ship was very good. We especially enjoyed the English singer and her guitar accompanist. and the bar staff in the wine cellar. Overall an excellent escape from life at home. Read Less
Sail Date July 2019
Sailed the Escape last week with my wife and 8 year old daughter. Overall a great cruise. The ship is amazing and the crew is wonderful. I can’t say enough how professional, courteous and efficient in every single aspect they are. ... Read More
Sailed the Escape last week with my wife and 8 year old daughter. Overall a great cruise. The ship is amazing and the crew is wonderful. I can’t say enough how professional, courteous and efficient in every single aspect they are. That alone makes for a great time. I was also able to get a few different tips from this group so thank you as it made for a better time. As for some of the different things Embarkation was very easy. We got to the pier early, around 945am and were on the ship by 10:50am. They didn’t open customs until around 10, so it was just about 50 minutes total which was fantastic. By noon we had already had a quick bite and were in the hot tub (by ourselves for some time). If possible I would recommend getting there as early as possible. We live in NYC so it may be a little easier for us but if you can, try to, it makes for a great way to start the vacation. Disembarkation was equally easy. We checked out in the last group and were off the ship and through customs and to pickup area in 25 minutes. They got it down to a science, having sailed NCL a number of times and on the bigger ships like the Breakaway, disembark was one of those things you just did and dealt with however in this case you didn’t even have to do that. It was easy. Food- overall very good and we didn’t even scratch the surface. Limitless options. You can pay a little extra and go to a specialty but if not the food at the MDRs was very good. The Manhattan Room even had live entertainment at certain times which was nice. I had a Hawaiian Pork Belly one night at the Manhattan Room and that I can’t stop thinking about. It was excellent. Entertainment- We have sailed NCL 7 times previously. Each time the entertainment has been very good, this was no different and maybe even better. What’s funny is unlike other times After Midnight was the only “big show” we saw. It was OK although I preferred some of the other shows on the other ships. Having said that performers were amazing so that alone was worth it. And even with only doing one “big show” the overall entertainment was excellent. There was always something to do. The app worked well with coordinating but maybe I’m old school, I liked checking the Freestyle Daily each day as it was easier for me to follow. The activities were all very well planned out and organized. The musical entertainment like the bands or singers were probably the best I’ve experienced on a cruise. Just very, very good and entertaining. And they play every night, multiple times and multiple locations somewhere all over the ship. Nice way to sit back after a long fun day with a drink in your hand listening to good live music. Again, just very well done. There were also plenty of bars/lounges to just chill in too. There were the standard parties (GLOW, 80s and 90s) which seemed like fun. At night, they played a movie in the Atrium, usually after one of the music performances around 11pm. Not bad, especially on the big screen with big sound if that’s something you wanted to do and just relax after a long day. 2 of the first 3 sea days, the weather wasn’t great but we managed to have fun, in large part to what they have going on. We also did Escape the Big Top. Honestly, a fun hour, especially for my 8 year old. She loved it and to me that’s worth it. (Book this as soon as you get on board, it sells out immediately. Got that tip from this group). Supper club on deck 6 also offers the option to have dinner and a show (music, cabaret, magic shows and comedy). Both complimentary and offered various times throughout the week. Must book in advance so may want to do that first day when you book Escape the Big Top at the box office. Overall Impression of the Ship I read a lot (on other sites) that this ship more than others was very crowded and tough to enjoy. I always take with a grain of salt. And while there were times (4K plus people what else would I expect) that it was crowded in certain spots there is enough to do where it doesn’t seem like that. Public areas like pools, hot tubs and elevators were not bad and pretty in line with what I have experienced in the past and what I expected coming in. Once the cruise got rolling and people got into doing there own thing this wasn’t an issue at all. A slight difference from the Breakaway I believe is they added 2 hot tubs on deck 18 forward which in general was always a good place to relax quietly and almost always get a chair. Adding a couple of hot tub options like they did and it makes it even nicer. This is a good spot if you don’t want to be by the pool. The kids play area/aqua park wasn’t bad and again not that crowded. My daughter loved it. Made friends, ran around in the water and then would go for a dip in the kids pool right next to it. My only issue with the kids pool is that it is 5’7 all around. Very tough for younger kids and tough for parents who want to hold their real young kids in the water. There must be a reason it’s not a build up with a walk in because that didn’t make sense to me however in all reality it wasn’t a big deal. My daughter loved it and I just made sure I kept even closer watch (and drive her even more crazy ha) Outdoor activities on the upper decks was pretty standard. Ropes course, mini golf, Bocce Ball and Waterslides. Can’t really go wrong. Only time the water slides were real busy was the last sea day but it was manageable. Bermuda What else can I say, just a fantastic island. It terms of planning it, what we did was Day 1 we did a 1 day transportation pass and took the ferry to Hamilton and then a bus to the Crystal Caves, first time for my daughter who was amazed. We caught the bus back to Hamilton afterwards and then did some shopping before heading back on the ferry. We did not stay for Harbour Nights this time but the lines to go that we saw on our way back were long. (Figure you have 2 big cruise ships there as Celebrity also had a ship there) You may want to plan on spending the day there and get there earlier. Day 2- we took the mini bus right from Dockyard to Horseshoe Bay and stood there all day before getting a mini bus back. At $7/pp each way, the convenience and ease of this alone was the best money I spent all week. In the past have done public transit using the bus and it wasn’t always easy, especially getting back. This was easy and quick. Got this tip from this group too. Day 3- Another tip from this group. We did the Restless Native Catamaran excursion through NCL. This was perfect for the short day in port before having to get back on the boat. This was AMAZING and one of the highlights of the trip. Swimming, snorkeling, kayaking and paddle boating and on the way back on the Catamaran all you can eat chocolate cookies and free Rum Swizzles whole laying out on the Catamaran. And of course if booked through NCL you are guaranteed to not miss the boat. Highly recommended this and thank you to those that recommended it to me. Overall, this was a great cruise, maybe the most jam packed with things to do we have experienced. Like I said we traveled with an 8 year old who refuses to go to the Splash Academy and she STILL loved it and so did we. To those with upcoming cruises, I’m jealous already and I just got back! Read Less
Sail Date July 2019
My new bride and I decided to take this cruise for our honeymoon. Check in and parking at the Bayonne terminal was SUPER easy! 30 minutes from leaving our car to in our room! We paid for a concierge balcony room, room 8108. We were ... Read More
My new bride and I decided to take this cruise for our honeymoon. Check in and parking at the Bayonne terminal was SUPER easy! 30 minutes from leaving our car to in our room! We paid for a concierge balcony room, room 8108. We were VERY disappointing to see that our balcony was basically cut in half on a diagonal making it very small and very hard to have both of us on the balcony. We were also not very happy to see that celebrity did absolutely nothing to acknowledge that it was our honeymoon. Basically if you are going on your honeymoon, pick Royal Caribbean and not Celebrity. Other than that this cruise was SUPER relaxing! What made it different that Royal is there are not as many activities during sea days which leaves plenty of time for napping and chilling! The food was PHENOMENAL! Everything was cooked to par and met all of my expectations. We had Inocente and Suvingar as our wait staff the first night and had others other nights who were not even friendly, but we ended up requesting them for the remainder of the cruise. For my birthday we went to the Tuscan Grill in which we were treated like royalty! They served us TOO much delicious food that we couldn't even eat the birthday cake they gave us but they did room service it to the room for free! The late night pizza and cookies at the Oceanview cafe were the perfect midnight snacks! The ship itself is very beautiful and very clean! It is a smaller ship and it does get tight on deck 4 since the dining room, casino, and theater are all on the same floor and gets crowded to get from place to place. Elevators are hard to catch as well since they do one job at a time as opposed to stop floor by floor and are also usually packed. They also decide to clean the elevators when it is time for all the passengers to disembark at the ports so imagine thousands of people trying to use only two elevators.... The pools were very small and could only hold 20 people at a time. The solarium pool was closed often as well. Forget about finding a chair, it is NOT going to happen unless you wake up at 6AM to reserve a spot. They put signs out to not do that but people do it anyways. I recommend enjoying the solarium beach chairs and beach "pods" in the evening. It was very quiet, comfortable, and had nice relaxing spa music to relax you after a long day! I wish I had these chairs at home! Dan the cruise director is certainly a character and his sidekick Nacho was a joy to have on the ship! The evening entertainment was AWESOME!!! In the end, Bermuda was stunning and enjoyed our vacation! Read Less
Sail Date July 2019
We chose to sail on Summit for the fifth time, because we love the ship and we also love that it's not HUGE, and it sails from Cape Liberty and that is a port we can drive to, rather than fly. We have had four wonderful cruises on ... Read More
We chose to sail on Summit for the fifth time, because we love the ship and we also love that it's not HUGE, and it sails from Cape Liberty and that is a port we can drive to, rather than fly. We have had four wonderful cruises on her in the past six years. Sometimes the drive from Philly to Bayonne has been a bit crazy due to road construction but this year it was as smooth as could be. We were early enough to secure a parking place in the parking garage, which was what I was hoping since we were leaving our fairly new car there for a week. However every time we have parked in cruise parking at Bayonne it has always been fine, whether in the garage or not. The only glitch with embarkation was that we were told by the stevedore when we dropped off our luggage, that we could not bring a case of bottled water onboard, even though we had a ship luggage tag on it. We have always done this in the past with no problem. He insisted it was a new rule, but that we could "carry on" the case of water. Well we weren't going to park and walk all the way to the terminal and then onboard carrying a case of water. I have a kidney condition which requires that I drink at least 64 oz of water/day, and while we did have the premium drink package, it's just been easier to have the bottled water in bulk available in our cabin. :( My husband put a few bottles in his carry on bag. Because we were booked in a suite we had almost no wait to check in, and before you knew it we were onboard, and given a glass of champagne. We were informed we could drop off our carry on bags at our suite and pick up our cabin keys there. We did this and headed to Luminae for lunch. The service in Luminae was excellent, as it has been on the prior two cruises. We were happy to see our waiter from last year there still too! The food was good but I was disappointed they didn't have the fried chicken and waffles we had the first day onboard last year. At dinner the first night we had excellent service as we did the entire cruise this time as well. The sommelier was very attentive and we never had to wait for anything. The food portions are sometimes a bit small, but for me they seemed very healthy and certainly filling. Desserts were extremely tasty (cheesecake, strawberry shortcake, and chocolate mousse cake are ones that we shared). Our cabin, a Sky Suite, was roomy and well laid out. We stayed in the same cabin the prior two years and it was exciting to see the changes from the "revolution!" We found the decor to be brighter and lovely. The bed was a big improvement and it was extremely luxurious and comfortable, as were the pillows. What was lacking was the amount of shelving, both in the bathroom and next to the desk. Several shelves have been removed for purposes of decor I guess. The wall next to the desk had two magazine racks; not very useful. Where the shelves used to be in the bathroom beside the commode, there was just a big empty rectangular space. Pretty, but not efficient with regard to space. The bathroom was MUCH brighter. However the shower seemed even harder to get into than before. The step up into the tub is as high as ever (we always bring a portable step stool to help getting in and out of the shower/tub), but there is a glass immoveable partition next to the commode which makes it impossible to turn the shower on without getting doused in the process. The shower curtain clung to the bather because it was in between two immoveable glass partitions. I venture to think some passengers might have trouble squeezing between these two immoveable glass partitions to get into the tub/shower. Also the fixtures in the tub/shower were difficult to adjust, and at one point one of the temperature control handles came off in my hand when I was attempting to adjust the temperature in the shower. We chose this stateroom mostly because of its oversized balcony. I had spent months looking forward to sitting in a lounge chair reading a book on this wonderful balcony. Unfortunately and to our surprise, the previous comfortable lounge furniture has been replaced with two stiff wood and metal upright chairs, a table (which was fine) and a love seat, with a cushion that seemed to absorb water. There were two concrete foot stools that were virtually impossible to move due to their weight. The second or third day we appealed to our butler and he got a lounge chair for me to use on our balcony. He told us he was going to leave it there for future guests, as it seemed like a good idea! Whomever redecorated the balconies apparently thought stiff wooden chairs would be great for lounging on a lovely balcony, rather than lounging as most passengers would enjoy on vacation. Hubby arranged for a surprise for me on our anniversary, and flowers were waiting after dinner, as well as rose petals on the bed and two towel swans facing each other, making a heart. VERY romantic! He had assistance on this from Rhiannon, one of the concierges in the Retreat (she was so helpful every day!). We ate in one Specialty Restaurant, the Tuscan Grille. It was super easy booking a reservation for that meal the night before on the Celebrity App. I loved that this was so easy and we could see what times were available. Saved so much time and effort, rather than calling, etc. The service in the Tuscan Grille was excellent. The food was delicious and the portions were large. The chicken (parmesan) was a very tough piece of chicken, but the sauce and eggplant parmesan were delicious. Not sure the meal was worth $90, but it was a nice diversion from Luminae where hubby got tired of the menu there. We didn't attend many shows. We saw some of the comedian and he was very talented (magician and hypnotist) and very entertaining. Did not attend any of the regular shows with the ship entertainment singers/dancers. The port shopping talk was very informative and lots of great prizes were given out there (there was a raffle). Also VIP shopping coupons could be picked up later for shopping in the port of Bermuda. We shopped at Kings Wharf and picked up some souvenirs. The Clocktower mall has a little bit of everything and is always fun, and not too large. I always get a piece of jewelry at the Crisson store there, and I bought some Bermudian perfume as well. Two days in port we ate lunch at the Frog and Onion restaurant, which is newly air-conditioned. The food and service was superb. On the third day in Bermuda we took the shore excursion to Horseshoe Bay. The service to and from was very efficient (air conditioned bus). Even though we have been to Horseshoe Bay several times, it never disappoints. I was glad we chose to go to HB on the last day in port because it was less crowded than usual, even though the Norwegian Escape was in port when we were. Such a beautiful beach. Clean; the water is stunning; the sand is cool and pink. There are changing rooms, restrooms, a burger restaurant and bar. You cannot go wrong at this beach for amenities. We rented two loungers and an umbrella and it was lovely. On the last day at sea we were invited to a special luncheon with the Captain and a few of his senior officers. Only a handful of couples were invited, and I'm not sure how we rated the invitation, lol. It was just amazing, intimate, and this captain and his crew are truly amazing dedicated people. Debarkation was seamless. Hubby got brought some breakfast to me from the Oceanview Cafe, and then we headed to the Retreat to wait to be called to disembark. Oh I forgot to mention, the Retreat has also been revolutionized, and it's lovely and has great service. Hubby missed the leather chairs and paneling, but I thought it looked peaceful and airy. Our only problems on this trip were getting the items we had pre-ordered (and paid for ahead of time) to be in our cabin when we set sail. NONE of the items we ordered (wine, rum, flowers) were delivered on sailing day, and when we inquired, nobody seemed to know anything about them. We had to complain numerous times but finally got the rum and the wine on the second and third days. After debarkation, we collected our car and luggage and were on our way home by mid-morning. A great trip. :) Another wonderful cruise for the memory books. Read Less
Sail Date July 2019
So, my parents decided that they wanted to see Bermuda again, and wanted to take the rest of us - so we were a group of 10 (7 adults, 2 teens, 1 kid). My husband and I live in Baltimore, so my parents decided we should go out on the ... Read More
So, my parents decided that they wanted to see Bermuda again, and wanted to take the rest of us - so we were a group of 10 (7 adults, 2 teens, 1 kid). My husband and I live in Baltimore, so my parents decided we should go out on the Grandeur. This was our third cruise, the first two were one the Carnival Pride (so fair warning, there will be some comparisons). The best: The solarium is an amazing place on this ship. A glass enclosed adult-only section with a little food counter and direct access to the spa with the sauna and steam room. It was amazing, and WAY better than the Pride's adult only section. We almost always were able to find lounge chairs, and the pool is a real sized pool! Actually, both pools were real sized - which was a definite step up from the Pride's pools, with way more hot tubs. We ate at Chops one night and it was delicious! (on par with the prides steak house) The staff is all very friendly and sweet and helpful. Comparing to the Pride: Embarkation and departure were a dream on the Grandeur - Easy and fast. (the Pride was a nightmare both times) The Good: The windjammer was delicious for breakfast and lunch. The great Gatsby was mostly good for dinner. The spaces on the ship (south pacific lounge, centrum, schooner bar) were beautiful. The bad: Dining: Not one dinner meal did everyone get their food at the same time - and my mom is a stickler for 'no one eats if everyone doesn't have a plate'. We received poorly done meat (seriously - who eats well done prime rib?). And breakfast in the main dining room was disgusting (cold eggs benedict two mornings in a row . . ugh). Maintenance: 2 of the 9 elevators were broken from day 1. 2 of the remaining were on/off throughout the cruise (luckily it's a small ship). Entertainment: The Schooner bar piano guy (andy?) needs to retire. No voice, not familiar with all the words to songs and very low energy. the beautiful south pacific lounge was bad karaoke multiple nights of the 5 night cruise. The ship basically closes down except the one night club room and an outdoor movie playing by 10pm each evening. Room: the beds were cots shoved together. Lumpy and hard. Verdict: I wish this ship could get a revamp - better food, better entertainment - because the ship itself is lovely and had a lot of promise. But, as is? I won't be choosing this ship over the Pride. The RC cruises typically are more expensive than Carnival, and the pros weren't enough to sway me. Read Less
Sail Date July 2019
The ship is huge! We ate most of our meals from the buffet because it was quicker. All the food was awesome with lots of choices. There are 3 main dining rooms serving same food just different atmospheres. We didn’t go to any of the ... Read More
The ship is huge! We ate most of our meals from the buffet because it was quicker. All the food was awesome with lots of choices. There are 3 main dining rooms serving same food just different atmospheres. We didn’t go to any of the specialty restaurants because of the extra charges. The Starbucks on board was priced correctly and tasted just like my Starbucks at home. Our balcony room was roomy for 2 adults and a teenager. The room was clean and kept clean all week long. The bed was comfortable. The sun decks and pools were over crowded. People leave towels on chairs so we walked around a lot looking for a place for 3 people to sit. The hot tubs are not hot tubs. They are lukewarm so I don’t understand why they advertise they have hot tubs. Something that wasn’t well planned is they have a smoking area right by the running track and kids play area. The port of New York was easy to. We traveled Sunday to Sunday I’m sure it’s a different story during the week. Bermuda was beautiful! I loved that we docked for 2 and 1/2 days in Bermuda. We definitely will go back after we adventure to other islands first. Read Less
Sail Date June 2019
My Husband and I have been on many cruises including the Norwegian Escape. June 23rd 2019 we took our son/wife/kids. Maybe it was because of the adorable girls ( ages 3&6) and celebrating my granddaughters 3rd birthday but I have ... Read More
My Husband and I have been on many cruises including the Norwegian Escape. June 23rd 2019 we took our son/wife/kids. Maybe it was because of the adorable girls ( ages 3&6) and celebrating my granddaughters 3rd birthday but I have never ever been on a cruise where the staff was so incredibly nice and accommodating. Our room steward Paul actually understood our needs and wants (many just shake their head and smile and do not help) Not Paul he even made a cake out of towels for the birthday girl. IONELA OPRISAN was amazing with the attention he gave us...KIVANC UCAR was beyond nice. I wish I had all the other names...yes one or two were rude (towel guy) but for the most part EVERYONE was so nice. Maybe the other ships should learn a lesson from the Escape (GEM ??) No matter how good the food is ( it was on the Escape) or the shows ( great again) the spa, gym, shopping (disappointed stores on the Escape) etc it could all become a bad experience if the service is not goo (GEM again) already booked on the Bliss....can't wait thank you Escape for making our family trip a great one :) Read Less
Sail Date June 2019
The staff was amazing starting from the time we got on board until we got off. They made our stay a memorable one. We adored Gerald Casillo! He was the best! The food was incredible and this included the Garden Cafe as well as the ... Read More
The staff was amazing starting from the time we got on board until we got off. They made our stay a memorable one. We adored Gerald Casillo! He was the best! The food was incredible and this included the Garden Cafe as well as the specialty restaurants. We found the bartenders to be not so friendly and seemed annoyed at times when ordering drinks. Although we were only able to see The Manhatran Club because we were too late in trying to see other shows the entertainment was top notch! The Karaoke at the 5 O'Clock Somewhere Bar was the best. Both my husband and I along with our kids spent alot of time there and Rafiqic was by far the BEST!! Alex the cruise director rocked it! He was lots of fun and found him to be the perfect person for this job! What can I say about Bermuda? It was absolutely spectacular and we can't wait to go back on the Escape to Bermuda again! Read Less
Sail Date June 2019
Bermuda cruise so only 1 long (3 day) stop. Plenty of time to explore and/or just enjoy the ship. Plenty of venues for eating and entertainment on this beautiful ship. Plenty of food options at the buffet as well with various stations. ... Read More
Bermuda cruise so only 1 long (3 day) stop. Plenty of time to explore and/or just enjoy the ship. Plenty of venues for eating and entertainment on this beautiful ship. Plenty of food options at the buffet as well with various stations. Although embarkation and disembarkation was a nightmare. We disembarked with our luggage but still had to get in line behind the people picking up their luggage rather than proceeding straight to customs as other cruise lines do. We traveled with the family so ages ranged from 20 to 85 and this cruise was perfect for all of us. Plenty of entertainment options for the 20 year old and plenty of accommodations made for the 85 year old (designated tables at buffet and theatre, plenty of staff to help seat and carry drinks/food). The pool area can get quite crowded and loud. Not a place for quiet reading or relaxing. The “quiet” option is H2O Spice area that has lots of chairs but only a few umbrellas so if you want shade you have to get there early (before 7am on sea days). But there is a walk thru grotto with water feature for cooling off. Would definitely cruise with NCL again. Read Less
Sail Date June 2019
We only chose to go on this because we had $250 nextcruise credit with NCL that was about to expire. Last time we sailed with them was in 2015 on the Breakaway and we were not too crazy about the service so we thought this would be our ... Read More
We only chose to go on this because we had $250 nextcruise credit with NCL that was about to expire. Last time we sailed with them was in 2015 on the Breakaway and we were not too crazy about the service so we thought this would be our last cruise with NCL. I have to say that NCL redeemed themselves nicely on the Escape. Check in was a bit confusing. There was no longer a separate desk for Platinum members. Instead, they divided people according to their deck number. It was pretty smooth. It took us less than half hour to get on the ship. We got the drink package as well as 3 night dining packages. It was worth every penny. We had drinks as soon as we were on board. If you're looking for a bartender that knows what they are doing, I recommend Iketut at the MIxx bar. Everything he made was superb. We used our dining packages at Cagney's, La Cucina and Teppanyaki. Of the 3, I'd have to say La Cucina wins in terms of service and food quality. We dined at Manhattan once and service and food was night and day compared to the specialty restaurants. Service very slow. Nobody cared if we wanted to order drinks. Food was really salty for my taste so I only took one bite and sent it back. However, they do have great live music which somewhat made up for it. On other days, we dined at O'Sheehan's both for breakfast, lunch and dinner. Good food and good service there. Can't really go wrong with them. We had a 5 year old with us. He absolutely LOVED splashed academy. He loved it so much he didn't want to leave. In fact, he asked to go back to that ship again if we cruise. Entertainment was really really good. From comedy to shows (e.g. after midnight), to dinner shows (Chelsey, Company of Men), to parties at H20. We thoroughly enjoyed all of it. I used fitness center 3 times. Loved the equipment provided. Only problem was, it could be quite busy and you might have to wait to use the machines. I also manage a hot stone massage. Loved the service and the massage but hated that they tried to push products on me at the end. Then again, this is a normal for ALL cruise lines. Now for things that could be improved: not too crazy about the pool deck. It was always packed and constantly smelled like food that sometime made me feel ill. My wife went to art auctions and she said they did not show the art works that people requested to see. Dinner at main dining rooms could have been better. Food at Garden Cafe serve its purpose. What I don't get is the ship is full of Asian workers, yet, none of the Asian dishes they served was good. Disembarkation was chaotic. Not the cruise line's fault. But as soon as we get off the ship, we were screamed at by the customs and boarder patrols like we a herd of cattle. From the time they announced our tag color to the time we got our luggage and exited, it took almost a whole hour. Overall, I highly recommend this cruise if you get dining and drink packages. Read Less
Sail Date June 2019
***LONG POST AND REVIEW*** First time poster here! I recently returned from my 2nd cruise ever to celebrate my birthday. It was 7 days on the Norwegian Escape to Bermuda. We spent two and a half days ported. Cons- Truthfully I ... Read More
***LONG POST AND REVIEW*** First time poster here! I recently returned from my 2nd cruise ever to celebrate my birthday. It was 7 days on the Norwegian Escape to Bermuda. We spent two and a half days ported. Cons- Truthfully I wasn't too impressed with the food. We did fine dining six nights out of the seven, and the menu didn't really change. The main buffet (Garden Cafe) was just okay. I am a vegetarian, so there wasn't many choices outside of pasta/grains for my main course. I also felt like they were scared to season the food and I had to use salt and pepper for most of my meals. They did keep a variety of selections for the main course/entree with meats included, none of which I could eat. I found that the Indian food and dessert was the best! They had several specialty restaurants on board all of which were extra money. This includes lobster for those of you seafood lovers. Pros- Great time of year to go. We had beautiful weather everyday. Bermuda was AMAZING. The beaches were like nothing I've seen before, and was different all around the island. Horsehoe Bay is the tourist spot, but I would recommend to visit the other beaches that are less crowded (Jobson's Cove). We did two excursions on my birthday. Hartley's Helmet Diving and the Sunset Catamaran cruise. The Helmet diving was quite the experience and well worth it. We spent at least 45 minutes on the bottom of the ocean floor getting to touch and take pictures with the fish. The Catamaran was very relaxing. They served us bottomless Rum Swizzle, and chocolate chip cookies. Both excursions were booked through Trip Advisor. I recommend to do it that way if you wanna save a little bit of money. Also, we were told ( by locals) it was costly to eat and drink in Bermuda, so we did that on the ship. The Escape is a beautiful ship. They had some noteworthy shows as well as parties. My first cruise was with Carnival, and I'd have to say I did WAY MORE partying on the Norwegian Escape. (We did purchase the drink package..WORTH IT especially on anything longer then a five day cruise). So don't believe everything you hear about Norwegian being completely boring! We partied with EVERYONE from all walks of life...anyone who was up for having a good time. We had two cruise directors who were fun and upbeat. All in all I would definitely book with Norwegian again. You create the experiences you want to have, not necessarily the cruise line. I can't wait to try out their other ships! Read Less
Sail Date June 2019
I adore some of the staff on this ship and I struggled as to whether to give this five stars but in the end I decided I need to raise it as a concern simply because it happened literally every single time I sat down for a meal as a solo ... Read More
I adore some of the staff on this ship and I struggled as to whether to give this five stars but in the end I decided I need to raise it as a concern simply because it happened literally every single time I sat down for a meal as a solo and I hope they make adjustments. In no way will this review impact my decision to sail with them again. Embarkation was awesome. No delays at all, very short wait. I boarded around 1 and decided to go to one of the dining rooms for lunch. I was seated very quickly and ordered a bloody mary with horse radish. I got a bloody mary without the horseradish but they brought me an entire ramekin full of it. I just cannot imagine that anyone would think a person could possibly want or need that much in a drink but since I didn't have the drink package I didn't do anything other than put a small amount in my glass. The meal was good as was all of the food I ate in the dining room although I will do a deep dive on the service shortly. I loved my studio cabin and I loved the studio lounge. I did not love 5PM solo get together and 5:30 dinner because that's too early for me but that is not a negative as some want to get a meal out of the way so they can focus on other things. Solomon was awesome as a host and I hope to see him again on another ship in the future. Many thanks for the chocolate covered strawberries sent to my cabin.Without a doubt, the best ones I've ever had. Since I did not have the alcohol package I opted to buy the six bottles of wine package. I was surprised to find out that this meant that when I asked for a bottle they'd bring it to me, open it, pour a glass, leave the cork on the table and walk away. YES, this was epic. That meant I could take the bottle with me anywhere and no matter where I went (I didn't take it with me up on the pool deck so this would be limited to decks 6-8) the bartenders brought me a glass when I asked (had they offered to pour for me I would have tipped them). I was very happy to have a bottle to bring back to my cabin and even happier I could walk down the hall, down a flight of stairs to get a glass of water/ice anytime I wanted. Brilliant, don't ever change the concept of the studios. The only time I would not want to do one is on a transatlantic or where the weather could be rocky. I don't get seasick but I'd like to have the option of sitting out on the waterfront. My cabin steward was good, very personable and having asked for ice to put the champagne on once, he made sure every single day to replace it. Unfortunately I never had the right opportunity to drink it (see above) so hopefully he was able to find another crew member who could enjoy it. So now that brings me to the single diner. When you are seated at the complimentary tables, you are given a menu and someone will ask if you want water/juice. As a solo, when the waiter/waitress comes over to take your meal they don't introduce themselves as they do at other tables (there's a million hours of video tape available to back this up) they just say "Hello, are you ready to order". If it's dinner, you tell them what you want for an appetizer, and what you want for your main course. They bring out from the kitchen two plates. Both are covered. They present you with the first and walk away. They (and their assistant) may tend to other tables but they do notice when you are done and voila they take your plate away and simultaneously put your entree down. That's very efficient for them, trying to get you, the single diner out of the dining room, but that doesn't help if you are the type who wants to dine slowly. After I experienced that once I told them before I ordered to NOT bring out both plates at once and when I saw they brought two plates on the tray the next night I told them point blank I would not accept that second plate and to send it back. Maybe it was a language barrier, maybe it was because they thought I was in a hurry but that's not how one should "dine". Maybe I am just picky and perhaps other people who are alone just want to get it over with but I would rather have someone ask me if I need anything else while I'm eating or just let me enjoy my meal and treat me as if I'm as important as if I were part of a group of 8. So while I did not enjoy the dining aspect, the entertainment was awesome. So very excited about Choir of Man. I don't know why more people don't go see After Midnight but that was awesome. I loved meeting members of management around the ship. Maybe I should have told them how single travelers are treated but quite honestly I needed to see it three times to be able to say this is the instruction they are giving! I'm not sure why but they are because they all served me identically. Read Less
Sail Date June 2019

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