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1,956 Princess Cruise Reviews

My husband and I have traveled extensively. We were excited that this cruise was to take us to multiple ports and did not repeat any that we've visited before. Further, we've cruised with Princess before and felt comfortable ... Read More
My husband and I have traveled extensively. We were excited that this cruise was to take us to multiple ports and did not repeat any that we've visited before. Further, we've cruised with Princess before and felt comfortable with the cruise line. Embarkation was fairly smooth. We got on the ship, found our cabin as expected (although we were disappointed that our view was obstructed), and headed for lunch. Next, we toured the ship and found it as most ships in this class. We are not first class people, so the decor of the ship and layout suits us just fine. Let's pause here to share that the COVID19 virus was starting to grow in intensity in the world (not necessarily the US), and the cruise line did offer a 100% refund of cancellation fees (whatever that meant) if customers wanted to cancel. My husband stayed on the phone for an hour the morning of the cruise, but couldn't get through, so we decided to go on the cruise even though we had some doubts. Day 1 was a day at sea. We had rough seas...not terribly rough, but consistently and decently wavy. My husband and I didn't get sick, but we heard of several passengers who did. We were concerned about the many elderly on board and the possibility of them losing their balance and falling while attempting to walk. The crew kept reminding people to use handrails. Day 2 was to be in Jamaica. However, due to the rough seas, the port wouldn't come out to assist the ship in getting to the port. So, Strike One port. Day 3 was at sea...still rough seas. :( As my husband says, "It's feeling like Groundhog Day (the movie)." We did arrive in Cartagena, Columbia early (approximately 5 p.m.) and allowed to get off the ship. They even arranged for us to have excursions. Of course, you get to pay for them. $$ My husband, desperate to get off the ship, booked a carriage ride around the old city, and a dinner in town. It was an expensive excursion, but we had an enjoyable evening. Day 4 was Cartagena, Columbia Thank Goodness, we get to get off the ship and step on solid ground!! The ship was getting boring. We were happy to go tour and visit. We booked an excursion through the cruise ship; a canoe tour of mangrove tunnesl and a walking tour of the old city. The canoe tour was quiet and peaceful and guides went to great lengths to show us monkeys, sloths, and a variety of birds. The old city stroll didn't allow much time to really shop, but as we had gone to the old city the night before, it wasn't an issue for us (others were disappointed). Day 5 Panama Canal This was a day we looked forward to. We were both excited to see us go through the locks which we did have plenty of time and view of the ship going through 3 locks. This ship narrated and talked us through the history of the locks, what we were seeing and what was happening. Once we got into the lake, we were told we had to be scanned for potential fever by the Panamanian officials before going on excursions (those who had booked them). We all lined up and were scanned for fever, then received all the stickers, etc. for our excursions. A little later, we began boarding our tenders to leave. My husband and I were on the second tender. Once they loaded everyone, we wondered why we were waiting by the ship for a few minutes without leaving. Then, I noticed the first tender coming back toward the ship. At that time, I told my husband, "They are not going to allow us to enter Panama." (due to the virus) Sure enough, a ship official soon boarded the tender and told us the Panamanian government had decided to not allow us to come ashore due to the fear of the virus. (Why did they go to all the trouble of testing all of us for fevers if they were not going to let us come ashore?) Anyway...Strike Two port! Day 6 Puerto Limon, Costa Rica We booked an excursion through the internet to Tortuguero and a banana plantation. We found the group to meet, although we had to walk a decent distance from the ship to them. We boarded the bus and they drove us rain forest, then along the beach to an area that honestly didnt look like it would be safe (felt safe when we got there, though). We got off the bus and into boats they were rowed by locals who tooks us through mangrove growth. Some locals danced for us in traditional clothing before and after our boat ride. Back on the bus, they took us to the banana plantation. They pulled up to the gate (which was closed), and informed us that the plantation was closed to visitors due to a fungus that was endangering the world's population of banana's. The proceeded to tell us about the process of banana growth and process to market while we sat on the bus. Not sure why we had to drive all the way there for them to sit at the gate and tell us the process. They could have told us this at the port or while we were driving to the boat tour. Plus, we feel we paid for a two part tour, but only received one part. After the banana gate, though, they did drive us by a shopping place (how convenient). It was off by itself and the prices were all in US $). The prices were high and I'm not sure why anyone would purhase there. My husband and I took a quick walk through and then got back on the bus. This tour disappointed us greatly. Day 7 at sea Over the week, we've been watching the news and seeing the pandemic getting out of control. The US is getting very nervous about the virus, more cases are developing there, and the stock market is taking a hit as a result. One Princess ship has been off the coast of California for 2 weeks as they have cases of the virus on board and my husband and I are getting nervous that we could get held off the coast once we get back. Unlike most of the passengers on board, we have jobs to get back too. Today, we booked a flight home from Grand Cayman (our last port) so we will avoid the possibility of quarantine. Day 8 Grand Cayman Guess what?? Grand Cayman is not allowing cruise ships in their port due to the virus, so Strike Three Port! :( Luckily, the flight we booked is fully refundable. Now, we pray we do not get quarantined off the coast when we get back to Florida Day 9 at Sea Day 10 back to Florida Luckily, no one on the ship has shown any signs of the virus and we are able to dock. Disembarkation was super smooth and fast. Thank goodness as we had a 10:40 a.m. flight home. Why did I give the cruise a poor rating: 1. We didnt get to go to 3 ports...wouldn't you know it, the 3 ports that mattered the most to me and my husband. 2. Food...whew...the food is just average, at best! They feel they have to put every steak and pork in a brown gravy (the same brown gravy for all of them). Even though they try to mix up some of the foods at the buffet, we found most of them to not be good/tasty. Keep in mind, we are not gourmet/5-star people. More than one day we went through the buffet and couldn't find anything to eat, other than a salad. We ate more hamburgers and french fries from the Grille than anything for lunches. Thank goodness for the Grille...burgers and fries were very good. 3. Gripes you'll find on nearly all cruises...internet too expensive; excursions too expensive; entertainment just okay; very little music by the pool (loved it when they had Thosh DJ by the pool/need to do that more often) Positives: 1. Trivia...had a blast at all of them (went to nearly every one) 2. Staff...nearly every one we dealt with was kind, accomodating and really tried to instill postive vibes, especially with the difficult cruise we were experiencing (Kudos to Thosh, Ken, and Kristina) 3. Could actually get pool chairs on this cruise...probably because of the age of most of the passengers and/or the cruise wasn't full due to the virus Read Less
Sail Date March 2020
Chose as a Birthday gift for wife and to follow two other family members. Did not see much of anything. All booked excursions were made impossible because if Medical issues on ship causing long delays or medical issues on the Tour ... Read More
Chose as a Birthday gift for wife and to follow two other family members. Did not see much of anything. All booked excursions were made impossible because if Medical issues on ship causing long delays or medical issues on the Tour itself. Point being the atmosphere during a global virus is not the best. When Staff is not forthcoming about medical issues. Evacuations, transfers of potential carriers it is hard to enjoy something you though might be a good time. It was not. More like torture. On the plus side, the TV in the room worked most of the time. The Room was very nice and the steward was fantastic. The hot coco and coffee machine made social distancing easier on the fan tail. The bad, Social distancing on a cruise ship is impossible! Food was seldom hot, more often undercooked and Luke warm. Food was plentiful, but not food we would chose to repeat. Hamburgers were yuk, Pizza fair. Ice cream pathetic. Deserts looked good, but often were a disapointments. Moral don't book a cruise just prior to WHO declaration of a global Pandemic. The cruise companies are taking a beating now, but so did we! Read Less
Sail Date March 2020
My father wanted to see the Panama Canal. It was 5 adults - my father, my sister and husband, myself and husband. Our entertainment was poor. The best was the comedian next to last day. The service was horrible in internet. We ... Read More
My father wanted to see the Panama Canal. It was 5 adults - my father, my sister and husband, myself and husband. Our entertainment was poor. The best was the comedian next to last day. The service was horrible in internet. We talked to him. He gave us info. We tried it and it didn’t meet with our expectations and wanted to change it two hours later and were denied. The beverage service was ridiculous. You spend over $1000 for the package and they wanted my husband to pay for a can of coke. They nickel and dime you to death. Embarking was ridiculous. They knew the night before there were problems and still had people embarking at 7 pm. Disembarking was also ridiculous! People coming in doors they weren’t suppose to. No one watching. We are platinum members are will not be using princess again. So very disappointed in Princess Cruises! Read Less
Sail Date February 2020
For us this was the cruise of a life time for us. Celebrating a Birthday, 45th wedding anniversary and retirement Cruise. We live on the east coast. And proberly will not go west ever again. So we picked this one. The itinerary was great. ... Read More
For us this was the cruise of a life time for us. Celebrating a Birthday, 45th wedding anniversary and retirement Cruise. We live on the east coast. And proberly will not go west ever again. So we picked this one. The itinerary was great. The island of Moorea was the most beautiful island we have ever seen. True paradise. We have seen every island in the Caribbean,nothing even comes close. Oh well the ship. This is the 5th cruise line. Our 10th cruise. Our first and (last) on Princess. Top to bottom I can complain about everything. It would be to long and nobody would read it. I will try to keep it short. You have to understand a 28 day cruise is for older people. A lot of snobs. Just rude. For the most part their head was up their ...!! Average age 70 to 80. We are 66. They think they had money. Well if they did they wouldn't be on this cruise. They would be on the high end lines or they would go to there villa. The ship had a bad layout. Food not good. Entertainment terrible. Nothing to do on sail days. Could't wait to get of that ship. Most of the staff was new on their first contract. So most of the service was not good. Language barrier was a problem. Most of the workers did not seem happy. Internet was a problem. The good- Casino,International Cafe,Wine Bar. We did meet some good guest. 9 Read Less
Sail Date February 2020
Hi all My wife and son and myself choose this cruise as it left from Melbourne our home city easier we thought. We found the ship to be leaking and the age group on boat old honestly if you didn't have a walking frame or ... Read More
Hi all My wife and son and myself choose this cruise as it left from Melbourne our home city easier we thought. We found the ship to be leaking and the age group on boat old honestly if you didn't have a walking frame or walking stick or even a ride on bike you felt out of place no offense to anyone just not our thing. As this was the age demagraffic the activities on board suited them it was boring. There where only a few shows on board that suited us and they where not on frequent enough. Now for the rooms we had a stateroom with balcony deck 11 all l can say it is tiny for what you pay we had to upgrade to suite which cost 2500 more really good start to our holiday which we planned 16 months prior. Hard not to update as there was 3 people our son is 22 very disappointing for him he paid his own way and had a single small bed that come out of the roof. This put our finances under pressure from day one. Tour's where call off and expensive for what you get l recommend to anyone don't book before you go book off the boat on shore you will save heaps. Food in the buffet was average. Pizza terrible. Achocol drinks expensive and not even a happy hour and they push the doubles . The shopping on board average just want to push jewellery and art who cares oh yes old people do boring. It's not all bad though the staff are awesome friendly and helpful. The restaurant food was awesome also the staff in there where incredible. The upgraded room was clean and well serviced. I've been on a few cruise ships before but this one has put me off I will not cruise for a long time again and l will be passing this on too my family and friends. Very disappointed Read Less
Sail Date February 2020
This is our fourth cruise and our first trip with Princess cruises. We are both in our early 60's but found that the average cruiser was much older with very few young people and families on board. We make friends very easily, yet ... Read More
This is our fourth cruise and our first trip with Princess cruises. We are both in our early 60's but found that the average cruiser was much older with very few young people and families on board. We make friends very easily, yet found it difficult this cruise, I'm sorry to say. I would not recommend Princes cruises if your under 65 as everything on board is catered for an older crowd, from entertainment to product availability in the stores. Day activities were limited to trivia and bingo, and nightlife seemed to stop at 11pm, so it became boring to say the least. Even the deck chairs were not laid out before 10 am and gathered before dark. The food court was good and never closed which was convenient, there was also free pizza, burgers and ice cream at the centre pool. I know being in your early 60's is not young, but I'm sorry to say that this cruise compared to others we have been on was a snooze- fest! Read Less
Sail Date February 2020
This was the cruise of our dreams....and New Zealand didn't let us down. Sadly there was much to disappoint on board. We found organisation often chaotic specially on days we had to tender. You had to queue for tickets to join ... Read More
This was the cruise of our dreams....and New Zealand didn't let us down. Sadly there was much to disappoint on board. We found organisation often chaotic specially on days we had to tender. You had to queue for tickets to join then queue to get off and it took an absolute age. Another occasion we had to queue for a ticket just to join the queue to get off the ship to get on a shuttle bus. We found some of the ship's announcements inaudible due to thick accents, god knows how we would hear in an emergency. Worst was the food services... Often in the buffet no tables, when you found one no knives or forks, then no plates, no teabags....endless. In the main diving room, our waiters constantly brought wrong meals to people until it became a joke. I think they were over worked tbh but it wasn't much fun keep sending food back. There was no bonhomie at all. Entertainment was mixed, didn't fancy ukele player, pianist or violinist, the magician and comic were excellent and apart from one show the ship's' dancers were really class. They did have one weird show about a dream. Very odd. Our balcony cabin was good and our steward Arnold was top class. Worth noting people who bought the cruise in Oz didn't pay gratuities, if you booked in UK they added them automatically. It was often hard finding waiters to serve you drinks in bars, prices were around 4.5 pounds for a small bottle or 6pounds for a pint, cocktails around 8 pounds. overall it was ok but wouldn't do princess again. Read Less
Sail Date February 2020
Chosen because of its destination. New Zealand. First impression. The ship was big. Cabin was very comfortable. Nice touch with floor lights when using the bathroom at night. Plenty of hanging space and storage.Initial thoughts that the ... Read More
Chosen because of its destination. New Zealand. First impression. The ship was big. Cabin was very comfortable. Nice touch with floor lights when using the bathroom at night. Plenty of hanging space and storage.Initial thoughts that the ship had a lot of rust for its age. Fixtures and fittings in some public areas looked tired.. Theatre was very good but only catered for 1400 passengers per show when carrying 3000 so not always able to get in. Service in the bars and restaurants was slow. Having using the main dining areas and the self service restaurant. Quality and choice in the main restaurant was not very good. The self service had a better selection although choice was sometimes a little strange. downside was plastic plates and mugs. On the main deck if you wanted peace and quiet then forget it. Music blaring away from breakfast onwards. Would i go with Princess again. No very poor value for money. They need to up there standards so will stick to smaller ships. Read Less
Sail Date February 2020
Seasoned cruiser (35 times) on various lines. We are a Elite member on Princess Ship is very beautiful and colors, etc. are certainly on trend. Service was way over the top good in every department. Cleanliness, as always, very good ... Read More
Seasoned cruiser (35 times) on various lines. We are a Elite member on Princess Ship is very beautiful and colors, etc. are certainly on trend. Service was way over the top good in every department. Cleanliness, as always, very good around the ship and in our cabin. Shinto, the barkeeper that I latched on to in the Crown Bar, was a great provider of conversation and drinks during the week. He really knew his job and was such a delight! We are not big foodies so the food was more than adequate. Miss the Escargot in the evenings in the main dining rooms. Deserts continue to be a struggle on most lines. Why not just do some of the basics and do them in a more Americanized version? Apple Pie, Chocolate cake...?? Ate at the Crown Grill the first formal night. Was a disaster. I know we paid half of what we would on a Celebrity ship but, our meals were ruined. My wifes steak ws ordered "well" it cam out medium. No problem. They took it back and redid it. My steak was so bad, that after I cut out all the grizel, there was hardly any steak left to eat. They asked about it and I told them. They insisted on a reselection and told me they would do a Ribeye (medium). About one minute later, here they come with a steak soaking in blood. At that point, I told them to just forget it and bring me some coffee with some cream and Equal. They had no equal or anything similar. At that point, I told them the evening was over. Without suggesting, they compted the meals and we left. We ate at Sabatinis the second formal night. Meal was just okay. Once again, I would rather pay more and get a better Italian dinner without all of the "fru, fru! Entertainment seemed lacking. Embarkation was the fastest that I have seen as well as disembarkation. Very nice. Had a 10:15 flight and even with Lyft, go there early so we could relax. We went to the members only event (captains night). Took forever to get in as people lined up and the Captain wanted to shake every hand. I think in today's age, they need to forgo this tradition of shaking hands. It was like shaking hands with three thousand people. We simply went around, and nodded to him and went in. This guy, was as different as anyone we have ever seen as a Captain on a cruise ship. He seemed a little/lot off. Even used the "F Bomb" during his presentation. Never have seen anyone like him. He thought he was so "cool" but seriously missed the mark!!!..I think most people will enjoy their cruise on the ship but, we will be running back to Celebrity going forward. Read Less
Sail Date February 2020
Sky Princess is not up to par with her sisters Royal and Regal. Mediocre food selections, cold food in buffet similar to school cafeteria. Main dining room so so. Room service food was also cold when delivered. Main theatre if you ... Read More
Sky Princess is not up to par with her sisters Royal and Regal. Mediocre food selections, cold food in buffet similar to school cafeteria. Main dining room so so. Room service food was also cold when delivered. Main theatre if you aren’t seated one hour prior good luck! I didn’t pay thousands of dollars to sit in a theatre waiting for a show to start. Theatre is too small. Chair hogs!!!! After 7am not a chair to be had!!!! Smallest casino ever ! This ship is BORING and I am in my 70s and an elite with Princess. Lots of cuts on this ship. No hand washing people at entrance to dining rooms. Unacceptable with what’s going on with viruses etc. On a positive note service and staff were excellent! Cabin L101 on lido deck was excellent great balcony and room steward can use balcony when at sea was wonderful. Read Less
Sail Date February 2020
We chose this cruise for the opportunity to see several landscape/wildlife areas of south america that we have always wanted to see. Tores del Paine National Park in Patagonia Chile was our primary reason for this cruise. We have cruised ... Read More
We chose this cruise for the opportunity to see several landscape/wildlife areas of south america that we have always wanted to see. Tores del Paine National Park in Patagonia Chile was our primary reason for this cruise. We have cruised with Princess on four previous occasions- Panama Canal, Alaska, Caribbean and Rome to Athens. We have only had minor problems with Princess and thus the reason for choosing Princess for our South American adventure.. Unfortunately, this cruise with Princess was a huge disappointment because of numerous problems with shore excursions as well as repeated misleading or false information given to us by multiple Customer relations representatives and 800 Princess operators. The food, cabin service and entertainment were very good to excellent. Our cabin steward Frango was the best we have had in all of our cruising days. Our mattress was totally worn out with a large sag in the middle. The first night was terrible due to the mattress but then Frango figured out how to reinforce the middle so that we could sleep. As stated earlier, Tores del Paine national park in Patagonia chile was the main reason for choosing this trip. However, after we had a confirmed and paid reservation, Princess cancelled the excursion without explanation and then reinstated the excursion without 9 booked and confirmed passengers including my wife and I. We certainly would understand a weather or safety related cancellation but that was not the problem. We heard 6 different reasons for cancelling, none of which were true. The trip is over and we never did get the truth. We were offered $100.00 on board credit for our troubles which as an insult for all of the hours spent trying to resolve the problem. We also had problems with two more shore excursions partly due to weather but mostly due to lack of planning and organization on the part of Princess. We ended up changing the last four days of our South American trip and buying flight tickets from Santiago, Chile to Puerto Natales, Chile in order to see the national park that mysteriously was cancelled by Princess. This all happened two days before we left the US and at considerable added cost to us. One final note- I sent two letters via email to Jan Swarz- Princess CEO about our problems but they were intercepted by Princess Customer Relations as they have " authority to respond to all messages sent to the CEO. PS- this all happened well before the Corono Virus problems so that is not the excuse. Read Less
Sail Date February 2020
Been on 8 Princess cruises, this time wasnt that great, the ship was tatty, on our balcony (B531) the wooden rail was loose, the toilet seat was broken, the hairdryer cut out every minute or so. There was a lot of rust. Theatre shows ... Read More
Been on 8 Princess cruises, this time wasnt that great, the ship was tatty, on our balcony (B531) the wooden rail was loose, the toilet seat was broken, the hairdryer cut out every minute or so. There was a lot of rust. Theatre shows dire, the dining rooms menu hasnt changed since our first cruise and above all we didnt go round Cape Horn as the Captain told us 50 minutes before we should have sailed past we werent going to as "it would have been uncomfortable"... everyone paid a lot of money for this cruise, rhe main reason for booking it was to see Cape Horn. We will be doing this cruise again but it wont be on Princess. Passengers expected it to be rough. personally I feel the captain was far to PC, he should have said get comfy, dont walk round and enjoy an experience you will never forget. The port lecturer was amateurish and shore excursions a total rip off. We paid 100usd on shore for a trip that would have cost 399.95 with Princess.We like Princess and do have orher cruises with them booked but in future they will not be our first choice. The art auctions were just a hard sell and took FAR too long to get going. Prices for photographs were exceptionally high, we never saw anyone buy any ( 169.95 usd for a 16 x 20 ) on the plus side the entertainment team were terrific. No final night party with balloon drop, told it was because Primcess were an environmentall company and werent using single use plastics.. didnt stop them using dozens of large plastic bags for the egg drop, printing hundreds of plastic based photographs no one purchased and printing thousands of A4 flyers for the shops and the spa... out of control hypocracy Read Less
Sail Date February 2020
Let me start off by commanding the crew who fought through adversity and came out shining. Kudos to all who worked on this voyage of so many things wrong. We got into Ft. Lauderdale 3 days early to relax and do a little sightseeing - ... Read More
Let me start off by commanding the crew who fought through adversity and came out shining. Kudos to all who worked on this voyage of so many things wrong. We got into Ft. Lauderdale 3 days early to relax and do a little sightseeing - whoops - it rained most of the three days! But, we did have a great Valentine's dinner at the Old Heidelberg Inn close our Best Western hotel. The staff at this hotel desperately require training in customer relations at minimum. Actually, they should be fired! But that is another review on Trip Advisor. Embarkation was quick and actually running early. Got to our cabin (B755) at the back of the ship with a great stern view, nice balcony and just the right size of room for 2 weeks of togetherness. Then, on to explore a bit until our luggage arrived. Nice layout to public rooms, but some of the lounges appeared to be "add-ons" becoming part of the hallways. What happened top intimate Barrs? We did find one tucked away - the Explorers Lounge. This is where the trivia contests were conducted each evening which made for some entertaining evenings. Speaking of entertaining - the floor shows in the Princess Theatre were wonderful. Super talent on display with every musical. We did not take in the standup comedy shows (interfered with Trivia). We did not pack any formal wear so we ate at the buffet most days (breakfast, lunch, and dinner). Only had two breakfasts in the dining room and only three dinners on the non-formal days. Oh, and we tried Steamers as an add-on one evening when they had a two for one sale. Food - what a major disappointment since our last cruise (trans-panama) three years ago! We were served in the buffet, because there was an Norovirus outbreak on the previous sailing. You pointed to what you wanted and they put it on your plate. Hand washing before , after, and even during meal time. Enforced. Which is good and the staff did wonders. But the stuff they were serving up was not great. I have had better at a Chinese buffet at out local Chinese Restaurant in the town I live in - in the boonies of Canada. To order wine with your dinner was a task for the computer literate only. The Medallion app only worked some of the time. Twice we did not get the wine ordered and once we got charged but no wine showed up. To get coffee at any meal time you had to line up to have it served by crew. There were no floaters serving anything - they were all tied up in the buffet area. We got tired of shambling for coffee at breakfast on our third day out - we decided to have brekkie in the dining room. Fine, if you have an hour or so to have a simple meal. Service was super slow and not very attentive to your needs for coffee refill or any pastry or bun. The salmon served at breakfast was near raw and I ended up not eating more than two mouthfuls - c'mon folks - prepare food to guest standards - not some chef that is used to a spoonful of near raw salmon with little crackers. North Americans do not eat that way. Fish or sausages or bacon, eggs, toast, coffee (lots) and serve it up quick - not 45 minute waits. So that was a bust although we did try once more later in our cruise - same result - not to be tried again. Dinner was a long drawn out experience-- a good hour longer than breakfast. And again the food was not dining room quality. Except for one night we had steak and that was very good. So Princess got one out of three on dinners. None on breakfast. Steamers was just OK - a bit too greasy for my tastes. Also somewhat tasteless. At our second port my wife had an accident requiring 5 stitches at the ship's medical centre. That was traumatic enough but the shore excursion folks (on who's tour it happened) - were so sorry it happened they sent my wife a Stanley bear as a "get well" wish. But the medical centre charged us over $900 for 5 stitches. Still fighting with Princess Insurance on that one. After our stop in Curacao - we were supposed to go to Aruba - no way with the outbreak of Norovirus. So we headed back to Ft. Lauderdale a day early. Yes, they put us up at a nice resort (JW Marriott Turnbury Golf resort) but lunch for two (salad and a sandwich) hit $65. A bit out of my league. Too much drama for what was supposed to be a relaxing trip. Read Less
Sail Date February 2020
Loved PAST Sea princess cruises. Great food, entertainment and great staff. Completely opposite in staff value. Very unethical and not up to scratch. Head waiter at table completely useless, i complained about a bottle of white wine ... Read More
Loved PAST Sea princess cruises. Great food, entertainment and great staff. Completely opposite in staff value. Very unethical and not up to scratch. Head waiter at table completely useless, i complained about a bottle of white wine that was left open and not refrigerated for TWO days.It was completely off! Nothing was done about it. It cost me another $50 for another bottle. Complained at Service desk on last day, still charged for two bottles, NOT GOOD ENOUGH!! 24th Feb filled out cruise survey, no response. NOT GOOD ENOUGH!! Partner and i have done about 15 cruises between us. No more Princess cruises for us... PENDING IF WE RECEIVE A SATISFACTORY REPLY OR NOT! At least they fixed our cabin woes. But for a bottle wine, no refund! Its the principal of it all! We call it customer service!! Should train their staff to be more understanding at complaint levels Read Less
Sail Date February 2020
We have been exclusive to Princess the past few years in our cruising. I feel compelled to share my experience. Things happen but this was too much... The ship and the itinerary: We are not fans of days at sea, we chose this cruise ... Read More
We have been exclusive to Princess the past few years in our cruising. I feel compelled to share my experience. Things happen but this was too much... The ship and the itinerary: We are not fans of days at sea, we chose this cruise because there would be only 3 days at sea. The generator issue is a bigger problem than they admit to. Princess cancelled the day at their private island which was very disappointing to us. Princess had posted that they were sure they would have the generator fixed by our sail date, which was a false statement. Now we have 4 days at sea. Not what I signed up for. Also, this trip is the first time I have gotten sea sick on a cruise. The seas were NOT rough but the ship was rocking. I spent an entire day in bed, found out later that many of my ship mates experienced the same. When I tell you that it was difficult to walk down the hall without crashing into walls please know I am not exaggerating. Princess Theater: Awful, just awful! What happened Princess? I have seen shows performed by high schools that were far superior. I am at a loss as to how such low quality performances are being run. Part of my cruise experience is enjoying the evening show. . Of course not every show would be to everyone's taste but these shows were so bad I am at a loss to describe them. Shore excursions: We booked an excursion through Princess for a "Beach Break" which would take us to an unnamed beach and give us a rum punch and a lounger for a few hours. Long story, short...the van transport dropped eleven of us off at the wrong beach and just left us there for over an hour until he discovered the error and returned for us. Princess, did you come to us and apologize and try to make good on the mistake? Room: Upon arrival out balcony connecting wall and our television were both broken but fixed when we requested it be done. Onboard activities: Everything worthwhile to do costs extra, I was so happy to see a yoga class with no extra fee. I attended and guess what it was a ploy to sell $300 insoles? Effy jewelry, every day, almost every hour, jewelry sales! Bingo, yes come spend money and play bingo! Princess, If you keep us on the ship an extra day at least give us something to do! The good: Food in the dining room and service throughout was great (except the pizza making guy, he was always grumpy) We like the medallion, we had cruised with it before and it is a great feature. Read Less
Sail Date February 2020
This cruise was for a very special occasion for 15 days to the Hawaiian Islands. On bording the ship the exterior was running with rust streaks and large dents on the outside.This did not look good as first impression. I had been upgraded ... Read More
This cruise was for a very special occasion for 15 days to the Hawaiian Islands. On bording the ship the exterior was running with rust streaks and large dents on the outside.This did not look good as first impression. I had been upgraded to a fantastic cabin I was told. The cabin straight away smelt musty and looked tired with old furniture. The valance around the bed was dirty and my bed sheets had tears in them. The bathroom had mould around the sink as did the shower tray. The outside balcony furniture was torn and old. The pipes around the balcony were covered in so much rust and the railing varnish was nearly all peeled away. the balcony door did not close properly and when crossing over to the Island in rough seas kept opening!! The pool areas of the ship were old and tired. There was large patches of rust in the pools and the Jacuzzi was cracked and leaked. It looked so tarnished and very uninviting. the steps were dirty and the pool furniture torn and old. the outside areas were in a very poor state and everywhere needed a good clean and paint. The lounge areas are worn and the theatre had wall covering peeling off. In 20 years of cruising I have never seen such a unkept ship and only to find out she is due a full re-fit in April. Why are they still selling this cruise ship as also she has been purchased by P&O so will no longer be in the Princess Fleet. There was a bad respiratory infection going around which a lot of people caught and it didnt help that there were lots of ceiling leaks and broken air conditioning. I have never been so disappointed on the state of a ship and will never travel with Princess Cruise lines again. Read Less
Sail Date February 2020
This was to be a get away to make up for a trip that ended because of a family tradgedy. The ship was fine, but the extra amenities were lacking. We tried the special dining at the steak house and the porterhouse was chewy and the filet ... Read More
This was to be a get away to make up for a trip that ended because of a family tradgedy. The ship was fine, but the extra amenities were lacking. We tried the special dining at the steak house and the porterhouse was chewy and the filet mignon that replaced it was not much better. The wine package was not adequately explained and could only be used in a specific dining venue. There were only a few wines that met the criteria for inclusion and others were surcharged although there was no refund if the cost was below the ceiling price. The entertainment was professional and well done, although I was a tad surprised, when a Motown show had no black singers or dancers. None of the shows had any black entertainers. The spa offered a thermal package, but the only difference between it and the regular free salon activities were plastic sandals, and a robe. Although there was a pool, it was not private with the exception that no children were admitted. The general ship population was able to use it at any time. The balcony cabin we had was not private because the Promenade was just outside and on weather permitting days had a steady stream of people traipsing by at all times. The cabin steward was excellent and everything was done promptly and effeciently. The regular dining menu,service and quality was very good. The excursions offered by the ship were very expensive and did not live up to expectations. One port was bypassed because of weather and safety concerns. I had expected this trip to exceed the amenaties and experiences we have previously had with Norweigian, but alas they did not. Read Less
Sail Date February 2020
In the past, the culture of Princess Service was Excellent. All members of the staff used the word excellent frequently. On the Star, I did not hear the word excellent one time from a staff member. Princess' culture of excellent ... Read More
In the past, the culture of Princess Service was Excellent. All members of the staff used the word excellent frequently. On the Star, I did not hear the word excellent one time from a staff member. Princess' culture of excellent service does not exist on Star. Perhaps it is because the ship is being sold (there if much deferred maintenance to show current staff knows this - leaky plumbing with buckets to catch the water, rust on exterior of ship, etc) or perhaps it is because staff are used to the current gratuity system where everyone gets gratuity regardless of service level. Whatever the reason, the service was only adequate, NOT SPECIAL Regarding the cabin, on one occasion we had to request the room be vacumed. On another day we did not get our bed made. There were no swans or other animals made from towels left on the bed (as in the past. There was not a display of towel animals at the pool. There was no ice carving.Various venues had lines. the British Pub was open only 2 days on a 15 day cruise so everyone did not get to dine there. Entertainment was scheduled such that you needed to arrive an hour before the show to get a seat. The entertainment was mostly marginal - simply not special Read Less
Sail Date February 2020
We were on the six day segment from Sydney to Adelaide. So the major issue with this cruise was the poor attitude and service from the staff. With the exclusion of the cabin stewards, the rest displayed attitudes ranging from ... Read More
We were on the six day segment from Sydney to Adelaide. So the major issue with this cruise was the poor attitude and service from the staff. With the exclusion of the cabin stewards, the rest displayed attitudes ranging from indifference to sometimes even hostility. None of the crew seemed to know much of anything about the ship, and seemed annoyed often to even be asked a question. I am not complaining about a single event, but rather a long string of them. This was our fifth cruise and second with Princess. By far it was the worst. Embarkation was smooth. I'll give them that. Shortly after boarding, there was a stand where you could purchase beverage packages. I wanted to purchase a soft drink package, but was told I could not because we were only onboard for 6 days. However, if I wanted to get the booze package that was perfectly alright. I asked for the manager to get an explanation, which basically only consisted of him saying that this was from the corporate office. I then said if its going to be like this I might not want to cruise with Princess in the future, to which he replied that it was OK with him...with a real attitude attached by the way. I had purchased casino credits online. I do this in order to budget for gambling. I expected to find a voucher in the room, but did not. So, I went to the casino to find out more information. The lady in the casino said she had no idea and directed me to the purser. I went to that desk only to be shuffled back to the casino. I eventually found someone, by the grace of God and luck, who knew something about this. This took at least an hour. So, lets look at this as a chain of events. First, the lady in the casino should have known SOMETHING. Secondly, if she did not, she should have offered to contact the front desk for me instead of shuffling me off. I felt more like a ping pong ball than a guest or customer. Wait staff in the buffet was hit or miss. One morning at breakfast we had been waiting for some water for nearly 10 minutes. There was no one to be seen. Out of frustration, I got up and got a jug of water myself...and would you be surprised to find out that two servers appeared within less than a minute to tell us we could not do that. POWs get better treatment...as they do not have to beg for water under Geneva convention. That was really what this cruise was all about...don't bother the staff, and if you do, expect some sort of unpleasant outcome...whether its being bounced around like a ping pong ball...or chastised for getting water...or told they don't care if you cruise with them again or not. Then, I wanted to find out about the laser shooting gallery. No one...out of half a dozen people I asked, knew where it was. I finally located it on my own, and it was locked up tight as a drum. I asked a security person if they knew anything about it or when it would open. They said no and then turned and left like I did not exist, without so much as an offer to call or look into it. Again, I returned to the customer service desk. There I asked to speak with a supervisor, and a fellow named Oggi came out to speak with me. Oggi was initially very defensive about the churlish nature of the crew, but eventually seemed to be receptive. I think he has heard it several times over. After speaking about the difference between customer service on this ship and others, we spoke about the shooting gallery and I was fairly surprised to find out it was closed on sea days. This makes no sense. There is not that much to do on the ship...so why only open it on days when there is something to do by going ashore? On to the dining...which was great at the Crown Grill, but atrocious at the buffet. The thing was disjointed with little to know continuity or logic about where to find stuff, except for the desserts and breads. The food was usually luke warm or cold. The only real vegetables would be at the Salad bar, Coffee was never hot. Now lest talk about the lobster bar. I fancied to treat myself to some grilled lobster. I LOVE lobster and did not think twice about paying extra for this. I am not sure how the chef was trained to cook lobster...but it was certainly not prepared in way I had ever experienced before. It had to have been soaked in salt, boiled in salt, grilled in salt, and rolled in some more salt for good measure. It was so bad I spit out the first bite. I decided not to complain and simply suck this one up because I knew that speaking with the staff would only get me more aggravated. I just wanted the cruise to be over by this point. The only good place to eat was the pizza place...which was fantastic. The service was great, the food was great, and it came out hot. The staff there should give training to the other crew about service. I don't expect to have my rear end kissed on a cruise. I think some people do. I do expect, and rightly, that the crew will be helpful and considerate...placing themselves in the shoes of others. That's just basic civility, which they are lacking. The whole experience with the crew made me very sad...because I always had positive feelings about Princess based on our prior cruise with them. I now have to take them out of the running for future travel because I simply don't want to be mad and aggravated when I vacation. Read Less
Sail Date February 2020
Ship I’ve been on well over 35 cruises with many different cruise lines so I’ve seen a lot of ships. The Grand Princess is one of the most poorly designed ships I have ever been on. The first few ‎days were cold which eliminated ... Read More
Ship I’ve been on well over 35 cruises with many different cruise lines so I’ve seen a lot of ships. The Grand Princess is one of the most poorly designed ships I have ever been on. The first few ‎days were cold which eliminated the use of outdoor areas. This resulted in interior spaces being ‎quite crowded. The covered pool area was not as well sealed off like it is on many ships. This ‎resulted in being just cool enough that it wasn’t usable for the cold days thus increasing indoor ‎crowding. The doors at the buffet, Horizon Court, rarely closed so during the cold days it was ‎like a frigid wind tunnel blowing through the buffet. There were constant complaints about how ‎cold it was in there; you really needed to wear a jacket to eat there. ‎ Many ships I have been on have an observation deck in the front where you can sit and look out. ‎This is very prevalent on Holland American and Viking ships. Royal Caribbean ships have an ‎observation bar up in the back were you can sit and look out. The Grand Princess did not have ‎this. There was an area called The Sanctuary that may have filled this need but it was at a very ‎high additional daily rate. This makes the ship to be avoided in the future. There were no places I ‎found where you could get a great view of where we were going. Actually, the best view was ‎from the gym which was below the costly Sanctuary. ‎ The ship was very tired. It was maintained but heavily worn. In my view the elevators are a ‎disaster. Several elevators required a card key to activate, I assume for suite passengers or the ‎more elite level returning cruisers. This meant the regular passengers were limited in the number ‎of available elevators. Taking elevators out of service for regular passengers was then ‎compounded by the number elevators that didn’t work and were out of service. One specific ‎elevator was out of commission the entire cruise. In the center of the ship where most traffic was ‎focused there were six elevators. One was restricted. One was out the entire cruise and another ‎was out of order for more than the majority of days. This meant there were only three elevators ‎serving the busiest area of the ship. Long waits were the norm and passenger grumbling was the ‎norm. ‎ The elevator problem was compounded even more by the number of people in walkers, wheel ‎chairs and electric carts. There were a limited number of elevators but then it was then ‎compounded by the walkers etc that took up a large portion of the space inside the elevator. This ‎meant fewer people could get on these small elevators. Future ships must be designed with larger ‎elevators to accommodate the needs of passengers with disability vehicles. One temporary ‎solution is to make interior freight elevators accessible to wheel chairs and electric carts. I’m sure ‎there may be liability issues involved and they aren’t very luxurious but it could be one resolution ‎to this problem. The elevator problem on this ship and the lack of a quality observation deck will ‎be the two main factors that will keep me from ever booking this ship again. ‎ Food We booked this cruise to travel with my son and daughter-in-law. They had taken a couple ‎Princess Cruises and raved about the food. I was disappointed. ‎ The first morning I went to the buffet for breakfast. I couldn’t find any half grapefruits. I had to ‎ask a kitchen attendant to get me one. He then went down 9 floors to the main dining rooms to ‎get a half grapefruit. Then I searched for ham. On every ship I’ve ever sailed on there were ham ‎slices (and usually English bacon) and/or a large ham that is carved on request. On Grand ‎Princess I asked one of the people in the Buffet with the high chef’s hat, “where is the ham?” I ‎got a look that made me feel like it was the most incredulous question he had ever heard. I said ‎‎“ham steaks are from a large ham that is sliced. It is baked ham that you would get on a ham and ‎eggs breakfast.” He pointed me to a counter that ham luncheon meat ham folded in neat slices. I ‎wondered, didn’t they know what baked ham is? But, then I discovered they served little ham ‎steaks in the dining room so why not in the buffet? ‎ We went to the Crown Grill one night. The appetizers were mediocre at best. I love shrimp ‎cocktail but they had some other type of “scampi.” So, I ordered them with cocktail sauce. At ‎the specialty restaurant on Royal Caribbean and Holland America the scampi are huge. On ‎Princess they were about the same size as the shrimp in the regular dining room. Very ‎disappointing. The Chocolate Molten Cake was mostly “molten.” It was undercooked chocolate ‎syrup. However, I had the rib steak and it was a excellent piece of meat, one of the best I’ve ever ‎had. ‎ We did the anytime dining and it worked out very well. About 50% of the time we made ‎advance reservations and requested Natalia. She is one of the best servers we have ever ‎encountered. She has high energy and is extremely efficient. She is all business yet maintains a ‎vibrant personality. If I owned a high class restaurant I would try to hire her as I’m confident she ‎could run the entire operation. She is an amazingly gifted young women. If I weren’t retired I ‎would try and hire her and find a job for her, whatever the job is I’m confident she would soon ‎master it; she is just one of those special people. ‎ The food in the main dining room was adequate. I had to send a couple entree’s back because of ‎taste and I was surprised that the everyday items didn’t include a NY Strip Steak. There were a ‎few days I didn’t find anything appealing and would have had the steak, if it were available. ‎Overall I’d rate the dining room food in the lower quartile of all the cruises I’ve taken. Again, the ‎service was exceptional, the food wasn’t. ‎ The Pizza Parlor was quite good, the best of any cruise line I’ve sailed on. I’ve been to Naples ‎many times and the grand Princess pizza is the closest to authentic I have ever experienced on ‎a cruise ship.‎ The Grill hamburgers were good. The best I’ve had were on the Maasdam. All Grand Princess ‎needs to do is make a smashburger type burger, grill the buns and it would be a great hamburger. ‎ Crew Overall a good crew. Our cabin steward, Raymond, did a very good job and we ‎appreciated him. But, I didn’t connect with the crew as I normally do on a ten day+ cruise. ‎Returning on the tender in Cabo I sat next to the Cruise Director who was buried in his cell ‎phone and didn’t even say hello. I’m not a crew member but out of courtesy I always ‎acknowledge people who sit next to me. It’s just common courtesy. Most of this crew just ‎seemed to on auto-pilot. ‎ Delay and Insult: Embarkation Our embarkation was delayed until 9:00 pm. An ill passenger required the ship to detour for a ‎medical drop-off. I am not angry about the delay because someday I may be the passenger with a ‎medical emergency. We were notified in advance so we located a place to store our luggage in ‎San Francisco ($50 for four passengers). We were then able to be tourists in San Francisco for the ‎day (making lemonade out of lemons). We had dinner at a favorite restaurant ( $200+ for four of ‎us). We were then informed we’d get $25 each per room credit to “help cover our dinner.” ‎Seriously? I believe there was only one comment by the leadership on the ship about this ‎inconvenience and that was it. We arrived tired and late and got one comment and $25: totally ‎inadequate. The $25 credit was a joke among every passenger we encountered. It would have ‎been much better if we had been offered a drink on-the-house when we arrived to help us all ‎relax; just a way to say thanks for being patient (maybe two drinks.). The next night at the shows ‎the Captain could have appeared to thank us all for our patience and understanding. Just ‎basically say “I appreciate all of you.” But unfortunately nothing was done. We had a great day ‎while waiting for embarkation but many passengers were extremely inconvenienced and that ‎should have been acknowledge much more effectively than it was. Prior to retirement I taught ‎organizational leadership at a major university in the masters and doctoral program. I believe this ‎was a real failure on the part of the leadership team on Grand Princess. Ports The port talks were very uninformative. Other than the explanation of tours we got very little ‎information about the ports. I didn’t mind as I’ve been to those ports many times before. But, for ‎people new to these areas it was like their only option was to take ship tours. I know the tours are ‎a big profit center but I’m confident you can give insightful information and still sell tours. ‎ Entertainment We always enjoy the entertainment. The specialty acts were OK. Anne Martinez was exceptional. ‎She is a star and since we live in Las Vegas we will try and catch her as her career progresses. ‎ The singers and dancers, frankly, were horrible in the British Invasion Show. Their voices just ‎didn’t sound right doing the songs. But, they redeemed themselves with the show featuring the ‎‎“oldies” like Stardust. Their voices excelled at these songs. The piano players and lounge singers ‎did a good job. There seemed to be a lot of music on this ship which was a real plus, but we ‎didn’t listen often as there was very limited seating inside and we don’t like standing for 20+ ‎minutes.‎ Read Less
Sail Date February 2020
We thought it would be great to become part of history so we choose this World Record attempt at marriage vow renewal cruise. This was our third cruise. The first on the Royal and we were officially married on the Caribbean. Our ... Read More
We thought it would be great to become part of history so we choose this World Record attempt at marriage vow renewal cruise. This was our third cruise. The first on the Royal and we were officially married on the Caribbean. Our experience on these two cruises far exceeded our expectations. Sadly I was extremely disappointed with the Regal. We had dinner at the Crown Grill and I had to send my steak back 3 times. I requested it be cooked medium And by the time I got it back the rest of my meal was cold and my steak was no longer juicy because of all the times I had to cut it to make sure it was cooked. We went on the Ultimate ship tour and that was great. I was amazed at the magnitude of laundry operation. This tour was well worth the cost! The captain was also personable, kind and genuinely loved his job. He explained bridge operations in a way that we could easily understand. Effy had a charm bracelet promo that was poorly thought out. You had to attend an “event” to receive a charm. If you missed an event because of vow renewal, waiting to get picture with Gavin McLeod and Jill Whelan, shore excursion or dinner we were told the last day of cruise we could get the charms that we missed. This was not correct. Grudgingly Effy gave you only 2 charms that you missed. Phoebe, our shopping concierge was gone. No where to be found. We went on several excursions where we were we only allowed 15 minutes shopping. I wish this time frame was at least 30 minutes. Last but not least...it is sad that my final impression occurs on disembarkation. The staff cannot wait for you to leave. No more being nice or helpful. No come back and see us. Read Less
Sail Date February 2020
The Southern Caribbean itinerary was very attractive, but we should have done more research on the ship, which was launched in 2006 and badly needs a complete overhaul and refurbishing. The engines are seriously in need of repair, as other ... Read More
The Southern Caribbean itinerary was very attractive, but we should have done more research on the ship, which was launched in 2006 and badly needs a complete overhaul and refurbishing. The engines are seriously in need of repair, as other reviewers have noted. The engines' poor performance slowed the ship so that one scheduled stop was cancelled, and we have been late in arriving at others, although the Captain prevaricates by repeatedly blaming the problems on the high winds and choppy seas, which really aren't bad at all. The water on our deck was shut off for 150 minutes one afternoon "due to urgent maintenance" that we were told about in a notice put in our stateroom the night before. The cabins are filthy in places (mold in the shower, soiled headboards above bed, stained sheets, etc.), and white paint splatters or bird poop cover both balcony chairs. We have taken more than 20 cruises and have sailed on Princess more than five times since 1996, but this is our worst cruise ever in terms of food and service. Many servers in the buffet are rude and unhelpful, cutting in front of passengers and saying nothing. Others working on the ship show very little concern for passengers and have no common courtesy. They need to be fired or retrained. For example, roughly one hundred passengers were kept standing outside the ship for 5-7 minutes in a sudden rainstorm as the crew blocked the entrance and fumbled around, doing nothing that we could observe before letting us board the ship and offering absolutely no apologies or excuses. The coin changer in the laundry room was out of order, forcing us to go to the Customer Service Desk, where some working there are ill-informed and have acted as if they didn't want to be disturbed. Read Less
Sail Date February 2020
We choose this trip because it was going to our favorite stops with Curacao and Grenada being the top of our list. Several weeks prior to our trip we were notified that Grenada had been deleted from our travels due to engine mechanical ... Read More
We choose this trip because it was going to our favorite stops with Curacao and Grenada being the top of our list. Several weeks prior to our trip we were notified that Grenada had been deleted from our travels due to engine mechanical problems. When we tried to call Princess (twice) to inquire why Grenada was deleted we gave up waiting to talk to someone after waiting for over an hour the first time. The second time we called was just shy of an hour wait to talk to a human. The representative told us the ship was running at half speed and could not make all the stops advertised and that we could not get a refund because their contract states they can change the itinerary any time they want.Frustrated at the length of time to talk with a customer service representative we did a test - We called back to Princess main number where you choose to book a new cruise or if you already have a reservation to talk to someone and we chose the "Book a Cruise" option this time and were greeted by a life person within 2 minutes.This person told us they only handle new bookings and transferred us to the "Already Booked" option and that is when we waited for almost an hour. This tells us that Princess has plenty of help to book your trip and take your money however after you have booked you don't matter. Once we were on the trip we talked to several other guests that had been on this ship last spring and they stated that this same ship was having the same problems last spring. My question to Princess is: Why do you continue to operate a ship that isn't running properly and why are you advertising a trip you know you can't provide the customer? This not only caused us to not get to see all the islands we wanted to see but our scheduled stops were cut short due to late arrivals and early departures. Guest that had paid for shore excursions were told that they could not get refunds because the ship was late which is not right if it is due to your failure to repair your ships in a timely manner. On our second day of our cruise we found a bedbug on our bed. We were impressed that the room steward immediately changed the linen and reported this problem to his supervisior. His supervisor told us a team would fully inspect the room the next day. Close to 11PM after we had already gone to bed we were called and offered a room (for the night) until the team could inspect the room completely. We turned down the offer since we had already gone to bed and it sounded like it would only be for one night. If the room had been offered right away hours earlier when we first reported the incident we would have taken them up on the offer. What I did ask for at that time was a letter acknowledging that this incident with the bedbug had happened to protect us incase we took home some of their shipmates (bedbugs) and had to treat our home to get rid of them. After several days had gone by and we had not received a letter we asked to talk to the hotel manager. We then found a canned (white washed ) letter stating that Princess was sorry for the problem we experienced in our stateroom. It also stated that we could pursue the matter further after we left the ship by contacting Princess customer service shoreside. Not once did the letter mention that a bedbug was found in our room! We still insisted on meeting with the hotel manager which we got later on a sea day. We didn't get any more information from him, than the letter offered, other than he assured us that customer service would take care of us should we have a problem. For the reasons mentioned above we will choose another cruise line to sail with in the future. Yes we know these problems could happen with any cruise line however it is how the cruise line chooses to handle the situation that frustrates us. We have been loyal customers with Princess for almost 20 years now but feel like our loyalty doesn't matter. Our suggestions to them is the following: #1, treat your "Already booked customers" with the same respect as the "New Customers" and have enough staff on hand to answer phone questions in the same timely manner. #2, Don't sell a trip you know you can't provide. This is false advertising in our book. Fix your ships in a timely manner and don't impact other travelers over a long period of time due to your failure to repair your ship. #3, If a incident happens: Own up to it! A simple letter from hotel management would have satisfied us, just knowing Princess would take care of us if we had needed their support later. The lack of response and white washed letter not stating the issue told us we were on our own and Princess was only concerned about themselves. Also having spent 10 days in a room that we found a bedbug in creeped us out on the whole trip. We should have been moved for the remainder of the trip so that we didn't have to deal with the thought of bedbugs joining us on this cruise. Read Less
Sail Date February 2020
We have been on princess over ten times. We enjoyed Princess in the past but if this cruise is any indication of Princess today, I would urge you to spend your Cruise dollars elsewhere. We have been on the Princess Sapphire 3 times. ... Read More
We have been on princess over ten times. We enjoyed Princess in the past but if this cruise is any indication of Princess today, I would urge you to spend your Cruise dollars elsewhere. We have been on the Princess Sapphire 3 times. This last time really showed how old, tired, dirty the Sapphire is. Our sliding glass balcony, "Club Class" door did not work and was never properly fixed. We paid for Club Class and got an Ocean View! The Sterling Steakhouse was terrible. All I wanted was a good Steak. Over cooked, Under cooked, way too salty...what a mess. I like eggs benedict for breakfast when I'm on vacation. It did not appear once on the breakfast menu in Club Class dining. I could NOT get it when requested either. Club Class dining is not special at all. In fact it is no different than the regular dining room. They promise tableside food presentations, but there was NO tableside food prep at all. A complete sham. Rust on hull, bulk heads, port holes. Power box on deck 15 hanging by wires. Stateroom furniture old and worn, torn and stained carpet, dents in wall board, yellowing of tub, staind in bathroom grout. Princess cruises have become so predictable. The special "Captain's" events are no longer special, the food and beverage service is very average. Overall I was very disappointed. Read Less
Sail Date February 2020
One thing princess do well is board you! Full points The sooner they get you on the ship they can sign you up for their exhorbitant drink packs $us 59/day for alcohol $us 10 for sodas $30 for specialty coffees You can pay extra ... Read More
One thing princess do well is board you! Full points The sooner they get you on the ship they can sign you up for their exhorbitant drink packs $us 59/day for alcohol $us 10 for sodas $30 for specialty coffees You can pay extra for dining ,we did ,and the crown gill surf and turf was wortk the extra29 dollars fee,but the surf(lobster) was an extra 10 bucks on top of the extra fee! There is plenty of food ,all the time ,so i cannot see why anyonw would want to pay extra10-20$ for an afternoon tea.! Most of the food was quite good Of course all these are subjected to the usual taxes and tips Tips ran to about $us 15 per person today which is fairly standard. Problem is ,there is no much service! Try showing up at the anytime dining(lol),and you often have to wait forty five minutes .this was a common occurunce and many people in the ship were unhappy. I felt sorry for the girl at the front desk ,who copped a lot of anger! Once in service is fast,cutlery almostthrown on the table,the waiting staff are all under the pump The cleaning staff are all under the pump,and many stewards will knock ,and open the door w/o waiting for an answer IF you want to see a show arrive 30,but preferably 45 min before hand or you WILL NOT GET A SEAT The ports..tender transfers to princess kays, beach owned by princess Carribean ports. St thoma st maarten ok Back to port everglades where you have to diembark for security before embarking again 2 hr later .thought princess could provide a shuttle to the shops for the 400 odd passengers doing back to back cruises,no luck. Usual art auctions /casino etc Port talks!!GRRRR i thought that the port talk on whichever port it was would be helpful,but it was a push to buy yellow diamonds or tanzanite! The person giving the talk was like oprah on steroids Tanzanite is a bargain! Thetime to buy is now, well yesterday. True if you want $200 2 carat tanzanite earrings ,go ahead,just know what you are getting. Is it a bargain? I dont know.does it look great ? Dunno .Resale? Ha So if you like an all inclusive cruise this isnt for you If you like shopping, where every second shop in most ports is diamond shop./efys ,go ahead. And a final quibble,dial up room service for a bottle of champagne,told not available on room service! Went to the bar who couldnt believe it! Went to the mgt who couldnt believe it! Whilst wasting my time doing this roomservice phoned back my wife and said the domaine chandon could only be brought form the evening restaurant! And room service DENIED this to the mgr and said they were trying to find some for us.! So traipsed back up to room with glasses ,champagne ,and ice bucket.( the boat comped this .i giveroom service ,and their associated tax 0/10. I know this is a first world problem,but you go on holidaysto not have first world problems.well not on cruise ships anyway. Toileties in room ,minimal Nuts with drinks ,sometimes yes sometimes no My wife developed a rash from using the roughest toilet paper i have ever seen We received brochures for up coming cruises,free drinks/wifi/gratuities included.,and so thiswould be cheaper,but i worry about where they are goung to make the savings Read Less
Sail Date February 2020
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