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349 MSC Cruises MSC Preziosa Cruise Reviews

We recently returned from a cruise on this ship, We chose the ship because of the itinerary as there were no days at sea. Although some of the reviews prior to travelling made us a bit dubious we always like to make our own mind up. ... Read More
We recently returned from a cruise on this ship, We chose the ship because of the itinerary as there were no days at sea. Although some of the reviews prior to travelling made us a bit dubious we always like to make our own mind up. Ship was beautiful & clean; although there were far too many smoking areas and a lingering smell of smoke in some places. When sat upstairs in the Eldorado bar the smoke from the casino drifted up. Lots of entertaining areas although unfortunately the entertainment throughout the ship did not live up to our expectations having cruised with several other lines this ship was way behind with its offerings and distinctly Eurovision. We found no entertainment at all which would appeal to us and did not venture into the theatre for any of the shows which were provided by "in house" entertainers. Went to the Galaxy disco on occasion and found that the DJ was unaware of what to play that would appeal to the British passengers and played out of date music and when we made requests he was unable to understand or provide what would keep us interested.. As soon as It was apparent that French or Italian passengers were in the disco music changed to suit their preferences. First night after having requested a table for 4 (total in our group) we were placed on a table for 8, this was rectified on the second evening so no big issue with this. Had an all inclusive drinks package as part of our deal , however we had to ask in each bar what was included and what was not which became tiresome! Only Heineken beer (not advised of this prior to travelling or in any documentation) included even though practically all the other beers were the same prices, this didn't make sense as a beer in one of the cocktails (which were 8 euros) was included in the package. On other lines you get a price and anything under that is included so you know where you are, staff did not seem to know what was included and what was not. Food distinctly average although we were always able to find something to eat. Portion sizes small, you are able to order additional dishes in the main dining room and for people with normal appetites we would recommend that you always order the extra dishes. MSC have employed a British chef who walks around the restaurant introducing himself stating that he has been employed to bring in menus choices that will appeal more to the British clientele! Embarkation process at the beginning of the cruise very good, however when disembarking and embarking in each port on most occasions there was only one person on the gangway causing queues and delays, Service good from all staff. Excursions that we organised with he cruse company were good apart from the catamaran trip where we were told our meeting time was 09:15am, on attending we were then told that the catamaran had broken down but would be repaired later in the day so to meet again at 12:15pm, on meeting at the later time we were advised by the company hosting the trip that the time was always 12:15pm meaning that we deliberately mislead by the ship's excursion teams. Majority of the trips we did we organised ourselves using local taxis which were cost effective and good. Although not in our cabins much there were no English speaking channels available apart from CNN and after two weeks this also became irritating. Used the gym on several occasions , although it is a big area there were not enough of the popular machines available especially taking into account that people ignored the instruction to only use individual machines for 20 minutes and the fact that staff used the gym despite having their own gym available and did not move for paying guests. Rooms were clean and tidy but wardrobes small and in the wrong area. I would say that none of these issues were big but having several small issues on one crusie has made myself and the rest of my party decide that we will not travel with MSC again as our first choice and will in fact try and avoid them completely if at all possible. Read Less
Sail Date January 2019
My husband and I are from the USA, and boarded the Preziosa in Guadelope. Our taxi dropped us off outside the main gate with all our luggage about 12:15pm, and the guard would not let anyone with luggage (new passengers) enter until ... Read More
My husband and I are from the USA, and boarded the Preziosa in Guadelope. Our taxi dropped us off outside the main gate with all our luggage about 12:15pm, and the guard would not let anyone with luggage (new passengers) enter until 2:15pm, even though on many of our cruise documents it said board at 1pm!! It was very hot, with no water or restrooms. This was the worst part of the trip. The rest made up for this slight inconvenience. We were then finally escorted to the Yacht Club check in, where we were greeted by a friendly staff with cold towels and prosecco. The Yacht Club is definitely worth the splurge. The service, location, rooms and food are all excellent. The majority of the guests do not speak English, luckily most of the staff does. The staff was very accommodating to this, for the international guests. All of the announcements, shows and information was broadcast in at least 4 languages. During the shows it became very tiresome. The shows ranged from very good (My Life in Music and the Mask), to what is this (Woodstock) and horrible (the crew talent show, and Ghostbusters). The Yacht Club areas are beautiful and service always was excellent. We had a very attentive butler, Oliver, who would escort us off the ship to get a taxi, even when not booking though a ship sponsored excursion. We had breakfast most mornings in the 18th floor One Deck, where there was a small buffet and also eggs made to order or omelettes. For lunch we were on shore. For dinners we ate at the Yacht Club restaurant on deck 15 aft, a very long walk from the front of the ship. The maitre d' Pepe was fantastic, and ran the room. We never had any wait for anything, and he would notice immediately if something was not to our linking and correct it. The casino is very small compared to the Seaside or the newer NCL ships, but casino staff friendly. There were no blackjack tables or craps, and only penny machines, and the on board currency is Euros. The main public areas were always very clean, and not much of a wait at any bar for a drink. In the evenings, there a several different bars providing live entertainment with lots of variety and drinks for everyone. There is a bar that makes smokey drinks and molecular cocktails that was a show on its own! For excursions, we booked two with the ship, the St Lucia Catamaran to the Pintons, and in Martinique Rum distillery with lunch at La Bambou. Both were excellent and a lot of fun. We will go on MSC again, but would probably choose one of the newer ships, as we enjoyed the technology upgrades on the Seaside, like the wristbands, app, and location of Yacht Club restaurant. Read Less
Sail Date January 2019
We've cruised on many different lines (Regent, Celebrity, Holland America, Royal Caribbean, Cunard and were somewhat leery of MSC due to some of the reviews we had read and reviews we had heard from friends. Despite that we took the ... Read More
We've cruised on many different lines (Regent, Celebrity, Holland America, Royal Caribbean, Cunard and were somewhat leery of MSC due to some of the reviews we had read and reviews we had heard from friends. Despite that we took the advice of a friend and decided to try the MSC for two reasons. One they had a great itinerary....7 islands in 7 days, no days at sea. Two, they had something called Yacht Class which gives you your own personal part of the ship with a private dining room, private pool/hot tub area, private bar/lounge and even a butler. The bulk of this review will concentrate on our experience with the Yacht Class part of the MSC Preziosa. Embarkation - One of only a couple of things that I will complain about on this trip. We arrived around 1pm to coincide with what our instructions were. There were already around 50-75 people waiting to get allowed into the registration area. We were not allowed in until after 2pm, with a crowd of easily 200-250 others who were all made to wait in the hot sun for 1-2 hours. Once we got in to the registration area, our butler met us and the process went quite quickly. We were escorted to our room and everything was rady for us. Ship - This was the largest ship we have been on with approx 4000 guests. Because we stayed in Yacht Class I can't really comment on how crowded or not crowded the ship was. In Yacht Class, there was never any issues with seating in the dining room, around the pool (One Pool) or in the Top Sail lounge. We really felt like we were on our own ship within ship. When we did wander around the rest of the ship it certainly seemed to be nicely laid out, always clean. The main pool area is quite small and during the day, most of the lounge chairs were taken. At night, on the odd occasion that we wandered from bar to bar, they never seemed to be too crowded. It seems the fan favorite was The Green Sax which always had a pretty good crowd.....probably something to do with the live music that was played in that particular bar. One small negative was that all announcements were made in 6 languages, but I guess that's what you get being on a very international cruise. I our itinerary began and ended in Guadeloupe. Along the way we picked up a few hundred Brits in Barbados and around 1800 Europeans in Martinique. I would estimate that probably 60-70% of the passengers were from Europe with a huge French, Italian and British influence. From what we were told, the crew needed to know at least English as one of their languages. So as English speaking Canadians, we never had a problem with language. Cabin - Cabin was very good....see my full review below Dining - As part of Yacht Class we ate in the Palmeraie restaurant, reserved strictly for Yacht Class. I would rate our experience in this restaurant as an 8.5/10. I'd give the food a 7 out of 10 and the service a 10 out of 10. There was plenty of selection, the food always arrived hot. Selection was good and changed every day. We ate all our dinners there and a few of our breakfasts. When we were on the ship we tended to eat our lunches at the Yacht Club pool area. There was a decent selection of sandwiches, pasta, salads and you could always order a burger or pizza if you wanted to. Back to the service...our main server for the week was Joyce Anne from the Phillipines and she was incredible. Always attentive, very engaging and always with a smile. Her assistant, Ric, was also excellent. Both of them spoke were good English, so never a language barrier. After our first night, we were always greeted by the Maitre D', Giuseppe (known as Pepe). He along with the Head Sommelier, Filippo, made our dining experience truly incredible. Pepe and Filippo always had recommendations for food and wine and they always hit the mark. Entertainment - Because we tended to eat dinner each night around 8pm, we rarely were available to see either the early show or the late show. We did get to one show, the "Crew Has Talent", which was ok but not great. A couple of the crew could really sing but the "comedy" act was terrible. We didn't get to any other shows but heard from friends on the ship that they were hit and miss. Casino - As an avid Craps player, I rate the Casino a 0........ie no Craps. Also, there was only one "quasi" BlackJack table. The reason I say quasi is because they used a deck with no 10s and some slight variations to the normal BJ rules. There were a couple of roulette tables which were usually crowded, and one Texas Hold'Em table game. The rest of the rather small casino was made up of slot machines. Also, the casino is very smoky......allowing smoking at all tables and slots. Worst casino I have ever experienced on a cruise. Gym/Spa - We made use of the gym a couple of times. Although we didn't use the weights or attend any classes, I would say the cardio equipment was quite good and there were plenty of machines available. We did not take advantage of any of the spa services although friends of ours did and loved the massages they received. Service - I've pretty well detailed our experience with the service on the ship. Again, commenting as a Yacht Class passenger, I will say that the service we received from our room steward, Butler, Palmeraie dining staff, Concierage were all top notch as I've already commented. I also want to say that the staff that worked in the Top Sail lounge and around the One Pool area were also top notch. I'd like to point out that we had especially excellent service from Anna (from the Ukraine). Always knew what we wanted and when we didn't, she would make some recommendations. Ports/Shore Excursions - We arranged our own Excursions in three ports St. Lucia - arranged through Rainforest Adventures - A Zip line, Aerial tram and a hike. All in all, a very good tour (8/10). Terry and Junior were excellent guides. Barbados - arranged through Viator Tours - A Glass bottom boat, snorkel with the turtles. It was a relatively cheap ($35USD each) tour otherwise we would have been disappointed. The boat literally took us a couple of hundred yards off the shore of Carlisle Beach) for a short swim with the sea turtles and then a short swim to see a sunken shipwreck. Also, there really wasn't any glass bottom to speak of......a very small piece of glass, maybe 3-4 ft in diameter to look through. Once we finished the boat portion of approx 90 minutes, then we got to relax on Carlisle beach with lounge chairs and an umbrella included in the excursion price. Grenada - Again organized through Viator - An ATV excursion on either one person or two person ATVs. In a word, this excursion was fantastic. There were only 4 of us on this tour so our guides, Lyndon and Sasheem (not sure of the spelling) gave us a private off-road tour of a decent chunk of Grenada. We rode for about 2 hours or so, spending 90% of the time off-road. We had a short 20-25 minute break at a beautiful beach so the tour was around 3 hours in length. I would absolutely recommend this to anyone who likes some exhilarating adventure. For the other ports, we just tended to get off the ship and wander around. In Trinidad we hired a cabbie to take us around for about 90 minutes and saw some of the island that way. In St. Vincent we took the ferry (which was right beside where our ship docked) to Bequia, a beautiful, tiny island an hour away. The 1 hour ferry ride tends to be quite rough so if you can't handle rougher seas, don't take the ferry. We only had an hour on Bequia due to the ferry schedule, so it wasn't really worth the 2 total hours of ferry time for the 1 hour of time on Bequia. So to summarize, besides the poor Embarkation experience, the crappy casino and a couple of ports that weren't great, the rest of our experience was amazing and we would definitely consider another MSC tour.....as long as they offered Yacht Class. Read Less
Sail Date January 2019
Wanted to find an itinerary that suited everyone. We were a group of 6 adults with 3 children and wanted to leave after xmas. We flew with Air Transat (cruise and flight package) embarked in Guadeloupe for a 7 day cruise which included ... Read More
Wanted to find an itinerary that suited everyone. We were a group of 6 adults with 3 children and wanted to leave after xmas. We flew with Air Transat (cruise and flight package) embarked in Guadeloupe for a 7 day cruise which included Tortola, St-Maarten, Dominica, St-Kitts, Antigua and Martinique. We had 3 balcony staterooms on deck 11. The ship is nice, many bars and lounges. Elevators were always slow. Our rooms were clean and our steward was efficient and pleasant. Wide variety of food at buffet, lots of fruit, veggies and salad .It can be hit or miss but it pays to circle the buffet as the dishes are not always replicated on both sides. Dining-room food wasn't too great, plate presentations need to be improved. You must purchase regular water to drink, no water pitchers available. Didn't like the wrapped hamburgers that were available. We didn't purchase any excursions with the ship. We managed visiting each island on our own. Fort de France has a beautiful botanical garden. Read Less
Sail Date December 2018
From the first there were high hopes that this would be the ideal cruise. We carefully selected our cabin, paid for an upgrade from the Bella Class and were told we would have drink tickets available. Our luggage was tagged for our ... Read More
From the first there were high hopes that this would be the ideal cruise. We carefully selected our cabin, paid for an upgrade from the Bella Class and were told we would have drink tickets available. Our luggage was tagged for our room and we were at the ship early. Happy to be allowed boarding somewhat earlier than the listed time our passports were scanned and the luggage scanned and sent to our room. We went through the next phase of having our photo taken for the ID (again matching our passports and clearly assigned our cabin.) When we reached the registration area, amidst the chaos of what felt to be pushy sales for drinks packages and upgrades we already paid for we were soon told "we have no record of you." We pointed out the impossibility of this - having our luggage already aboard and heading to our selected room. This had to be mentioned twice to be clear: we had a room, and clearly the computers would have indicated a problem during the early phases of ship access. Fix It Note: Your computer systems should be integrated. This is a clear failure to enter consistent data or a failure in the database. The second case is quite rare. Imagine how we felt to be offered an "upgrade" to a different room for our troubles. That would be so helpful. Oddly the "upgrade" did not seem to consider the following items: A) Our carefully chosen room that was not directly under dance or performance deck. Our "upgrade" had us under an activity deck so that we would hear people running along the deck, amplified it sounded "like a heard of wildebeest." B) We checked our access cards - which were in the new suite - and as surprising as this was since we were "not in the system" we also found that our access status was "Bella" class. One might be shocked that this "sudden" upgrade seems to have been a shift of our cabin denying the upgrade we paid for. Obviously our expectations of having the 12 drink tickets evaporated. I am left to ponder if the offered tickets were placed in the original cabin. C) Assured our luggage was to be forwarded, and feeling the need for my medication (asthma inhalers) I went in search of our luggage after a few hours. There was no effort to reroute our luggage to the new location. If I were to guess why - "we weren't in the system" so they didn't know where to look for it. It didn't make it easier for me to manhandle our luggage to the elevator when I found it only to find two elevators on service and two elevators consistently packed with people. This effort made me unhappy. That failure was not welcome - but at least I could take my medication. The dinner service was scheduled for 9:30 in the evening. It seemed light fare and we were hungry, and I was disappointed to have the sales pitch for drink services and alternate food offerings during dinner. Due to a change in our plans, since I was already ill with a cold, we requested an earlier dinner seating the next evening. Summary: at the end of Day 1 things felt like this was a shakedown cruise and people didn't really know how things were scheduled. It may be possible that the drink tickets were not delivered by the agency we booked with but the "not in the system" and room upgrade that wasn't an upgrade were not hopeful. My thoughts - "It can only get better." For the cruise: The cabin and the ship were clean, though I felt perhaps the ships stabilizers could be better. Aside from the pitter-patter of small feet in combat boots overhead some of the ceiling tiles creaked and any loose hangers in the closet would rattle. The buffet was not up to my expectations. Perhaps I expect too much but the offerings of pizza and burgers were not to my taste or to my body's acceptance. This persisted with other offerings I sampled over the cruise. I like food, and having to resort to salads (the salad bar was good) for my lunch left my wife bemused. Over the course of the week we also sampled the breakfast buffet. The comments as follows: Bell Pepper Omlette - "where is the Bell Pepper?" This was the same for the cheese omlette to the point that I went to another region of the buffet to find cheese to put on my cheese omlette. The "custom omlette" station had too long a line to sample the custom made omlettes but my experience with the others was not leaving me inspired. Some of the fresh plates from the rack were not clean. I know that is a difficult element to master when people grab ten plates at a time. We did get an earlier seating for dinner by the next day. (Yay!) We also had excellent company at the table and Jayland was eager to please. We learned then that we could order more than one appetiser, entree and dessert. That information would have been useful the first night and I don't understand why we were not told. The portions were still a small so we took to multiple orders. There were some disappointments and the meals were hit and miss. This included a shrimp bisque a couple of days in where my wife found one shrimp that would fit on my baby finger-nail. While I liked the onion soup the cheese on some form of plaster-hardened bread was hard to cut through. The other couple at our table agreed. We were again offered to buy steak and lobster. It felt like this was being used to leverage sales of the T-Bone steak and lobster. We were offered to purchase a wine for the New Years Eve dinner. Oddly, even though this was the first time we were offered we were told all but two sparkling wines were sold out. We noticed those wines were readily available at the bar on other evenings. This is at odds with logic - why were we not offered the new years selections earlier, and how can you be sold out of something you still had a supply of? Inquiring minds want to know. The room service was good, the shower clean, the water hot, with enough storage for our goods. In St. Kitts the room program did mention in the fine print that photo ID would be needed. After a number of stops where it was not needed this change caught me by surprise since I was not reading the fine print in detail. While there may have been an announcement it did not come across the speaker in our cabin and by the time I opened the door to hear what was being said in the hallway the message was in German. My German is way too rusty. We got off without photo-ID and had trouble getting back on. What would have been good? Having a SIGN by the exits saying "for this port you need photo-ID to get back" and maybe a person to check before they get off the ship. What else left me disappointed? Oh, one or two more things: I went to Medical - and staff were trying to stop me from going there. All I wanted was a blood pressure check (give me the cuff/stethyscope and I would do it myself) and the nurse practitioner didn't inspire confidence in that she didn't know how to find "blood pressure" in the menus and had to be shown. My wife went to the spa for a full package (massage, manicure, pedicure, facial) and she came back with a wound on her nose. The facial should not take off the face. "You can cover that up with makeup" doesn't cut it - the charge was for a first class service, there is no room for error on that. Yes, it healed by the end of the trip but it never should have happened or the charge should have been withdrawn. I was not impressed by the entertainment, either. Perhaps we were picky but we had been on another cruiseline and found there that the instruments were played on key, the singers had a greater dynamic range for vocals in pitch and rhythm and the dancers could dance in sync. I feel the decor of the Safari Lounge needs a revamp on top of that. Smoke - open casino smoke would bleed into other areas of the ship, making it hard to move to the other end of the ship without changing floors. The open smoking on the upper deck did on occasion waft to our balcony, and I did see someone toss a cigarette butt overboard - regardless of the rules it was disconcerting to witness. The Final Costs, on the last day I was surprised by the automatic tipping built in (10e/day/person) and thought this was included in the package price. Maybe I was wrong, but I felt I needed a drink. Waiting fifteen minutes to not have anyone take an order we changed bars. At the next bar I ordered a 6e gin and tonic from a menu and was presented with wonderful gin and tonic with a bill for a 7.50e ... and while this was corrected I could only ponder through the trip how many times this had been done to me, recalling that we were supposed to have drink tickets. Have I missed any details? Probably a few. Little things, like the MSC special access ramp that I couldn't use one morning at 9am scooting back to the ship with some cough medicine for my wife. There was nobody on the ramp coming off or going on, but it was for the yacht club members... so I got to wander the distance to the next ramp in the morning shower that happened overhead. A crisis it was not, but the ramp was idle. All in all, no single thing is worth crying about. Even all the things summed up are not a crying shame. However, it all adds up to an experience that does not match the effort to deliver a prime service. The restaurant food should be five star, room assignments should not be lost, the buffet should have a higher quality of food, the entertainment needs a boost, the Safari Lounge needs a makeover and the Nurse Practitioner needs better human relations training as well as practice record keeping on the computer Read Less
Sail Date December 2018
This cruise was chosen purely because of the itinerary. POSITIVES: - The ship was lovely. - The cabin was lovely. - Food was great. - Drinks package was great value. - ALL of the wait staff and bar staff were soooooo ... Read More
This cruise was chosen purely because of the itinerary. POSITIVES: - The ship was lovely. - The cabin was lovely. - Food was great. - Drinks package was great value. - ALL of the wait staff and bar staff were soooooo lovely and friendly. They were also very attentive and professional. NEGATIVES: - Do not get a photo package unless you like fully staged studio shots (with fake Greek columns in the background) - Do not go on a shore tour. It is so easy to arrange your own little trips with the many people selling their services when you get of the boat. - The music on the ship is all very beige....like elevator music. There is good music available, but you have to look for it. - Communication with staff from the photo place, the Customer service and the Shore tours were incompetent and could not answer questions in a logical way. You have to be prepared to argue about EVERYTHING because the customer service motto is to blame the customer for anything that is wrong,rather than try to help them. - If you get injured on a shore tour (as my husband did) and have to get rushed to hospital, do not expect ANY support from MSC. They are useless....all of them. - The "desk" staff are rude. They do not know how to ask if you are ok after having a head injury. Of course all the lovely waiters and bar staff had perfect skills at doing this. If everything goes ok, MSC are fine. But the minute you have a problem, like being hit in the head by a mast off a boat, their complete lack of procedures, consistent stories about payment of hospital bills and just a simple check-in process after returning to the boat from hospital are inadequate. MSC "desk" staff seem to have a policy....it is not my department, it is not my responsibility, I do not know how to do that, my supervisor can help with that. We had several problems on the cruise with photos, shore tours and head injury and we did not come into contact with ANY staff that seemed to have a clue how to deal with people. LOVED all the destinations. Read Less
Sail Date December 2018
We took this cruise from Guadalupe for seven days. Ship is great and very modern. The main issue we had was that everything is so disorganized. You can ask the same question to numerous employees and get a different answer each time. We ... Read More
We took this cruise from Guadalupe for seven days. Ship is great and very modern. The main issue we had was that everything is so disorganized. You can ask the same question to numerous employees and get a different answer each time. We spent a good part of our vacation resolving issues. Another issue was with the restaurants. Very ordinary food and in small quantities. Again, disorganized service with servers that have trouble communicating and who do not know details of the menu. Entertainment was so so. They use their staff for the shows so it becomes very repetitive. No special performers from the outside. We had very good service from our room stewart. Excursions were hit or miss and in certain cases seemed to be over-priced. They changed the base currency from USD to Euro between the time we finalysed our payment and the cruise date which impacted our total cruise cost. They also revamped their drink packages which meant that the wine package was no longer available. Only all inclusive drink packages were available, at ridiculous prices unless you drink full time. MSC is only a good cruise for those who haven’t experienced another cruise line. All and all, I will not cruise with MSC again, it is too frustrating dealing with them and there are too many negatives compared with the positives. Read Less
Sail Date December 2018
We booked this Christmas and new year cruise 22-Dec -9th Jan-2019 as the itinerary offered places we had not been before, having travelled previously with MSC we were looking forward to this trip. The ship sailed from Guadalupe and MSC ... Read More
We booked this Christmas and new year cruise 22-Dec -9th Jan-2019 as the itinerary offered places we had not been before, having travelled previously with MSC we were looking forward to this trip. The ship sailed from Guadalupe and MSC chartered a Virgin Atlantic flight from Gatwick to Guadalupe, we were unable to book in for the flight and were advised the seats were allocated by MSC, to my horror I was not seated next to my husband and was very upset, we were unable to change seats as we were told flight was full not a good start to the holiday, and we also had the same seats on the return journey! We booked a balcony cabin on deck 10, it was fine, well appointed, well laid out and everything in good condition. The cabin steward was very attentive. TV in cabin had no English stations other than CNN or euro news, these just repeated the same news all day. You could however purchase a film in english available at €7 each, some films were over three years old! I did query this with the reception staff who were very rude, when advising the cruise was a sold as a French Caribbean cruise the TVs catered for this! Pools were good, however, the Jacuzzi was not monitored and very young children played in them freely even when the sign stated no young children, it was very difficult to find a bar person on deck. Lots of cans, glasses and bottles just left next to sun beds and you had to go to the bar to order a drink on most occasions. The pool towel was in your cabin and you had to bring this back each day to get a clean one, if lost threatened with a fine. Lots of towels left on sun beds for the day when people got off the ship! Sports bar – bar didn’t open until 5pm, no English premier football showed the whole holiday, American football and basketball on a wrap around all day (very few Americans on board) don’t get me wrong we didn’t want to sit and watch football all day but an option would have been good my husband asked if they could change the channel one evening to find out the results and they advised no as the TV was set by the I.T. department. Shows – all shows were performed by the MSC staff which were okay, and watchable, however they did become very repetitive with some of the same shows being performed the following week. The compare announced everything in about 7 languages so this was very frustrating and took forever. The wine bar La Locanda had a resident singer who was very good. It also had a great selection of draught and bottled beers. This was a relaxing area to sit and enjoy a quiet drink. Our favourite place was the Pheonician Plaza area next to the casino where you could get afternoon snacks/ sandwiches and a drink. Lovely cakes/pastries were also on offer. We found out it was open until 1am so used to swing by on the way back from the casino. The gelato ice creams are included on certain packages and are extremely nice , you can also purchase (not sure how much) Restaurant – the first night was disorganised no waiter to take you to your table, you were left to navigate the restaurant we therefore spent 10 minutes trying to find our allocated table. Food – this was okay there was always something we liked, the evening meals portions were very small you never came away feeling full (which could be good) although our waiter was very good and he always offered to bring extra if someone didn’t like what they originally got or the miniscule portion didn’t fill them. The main buffet could be chaotic in the morning, the restaurant was a better choice for breakfast and more civilized, it was very hard to find a seat/ table in the buffet no matter what time we arrived. Restaurant also had a buffet option and sometimes it was easier and quicker to utilise that rather than wait for waiter service. There appeared to be little coordination in relation to which waiters were responsible for which tables. All running around busy but achieving little (or so it seemed) Drinks – we opted for the all inclusive which was good and we pre-booked this before the cruise making a further saving, however, MSC had recently changed the packages so this caused a bit of confusion, drinks we had on previously cruises were now not included in this package, but we managed. Tea – sometimes hard to get an English teabag and often had to wait until staff got one from another bar etc. The good thing was you could order tea and coffee at all the bars. Speciality restaurants – paid for these however, Eatily was a disaster and I personally would not recommend, other people we spoke to enjoyed it, did not feel the service or food was any different from the main restaurant, items on menu not available, starter came and was cold, waiter not interested, we did complain nothing came of this, galaxy was good. Casino – good, be aware smoking is allowed in the casino! Gym was well equipped all machines in working order, sadly instructors disinterested in helping anyone other than paying guests. Muster – as this was classed as a back to back cruise, with new cruisers getting on after one week we found the bars closed for over 40 minutes and our evening meal was put back by half an hour to 9.30pm!! to accommodate the muster for the new arrivals, as all staff had to attend muster, this happened on two occasions which was ridiculous and something we have never encountered before. Ports of call – we called at Trinidad which we did not find friendly in fact while walking down the main street a person jumped out at us and shouted we were not welcome and to go home, we then did a u-turn and went back to the ship, would not recommend. All other ports were fine, we only booked one tour with MSC which was Christmas day in Barbados, which was a good job as everything was closed. Very easy to get taxi /tours when getting off the ship at half the price of MSC. Disembarkation process was good, as our flight was not until late in the afternoon we were allowed to stay on board with full use of all the facilities including our drinks package, we also did not need to be out of the cabin until 10 am which was a bonus. We eventually left the ship at 1.30pm and were taken to the airport by coach. A new luggage process has been introduced whereby the luggage was taken the night before disembarkation, and we did not see it again until Gatwick, which was great, sadly Gatwick let them down it was chaos. This may sound quite negative but the ship itself is beautiful and really MSC just need to apply their energies equally to simple things other cruise lines have mastered. Very few things happen when they are supposed to and when scheduling of shows and other entertainment are so close things need to happen when they are supposed to. Reception staff have extremely poor customer relations skills and it is not a language barrier. I witnessed other nationalities being brushed off with curt answers. Read Less
Sail Date December 2018
We chose this 2 week cruise at Christmas because of the amazing itinerary. It visited some islands we hadn't visited before, including Guadeloupe, where we wanted to do the "Death in Paradise" tour, going to the locations ... Read More
We chose this 2 week cruise at Christmas because of the amazing itinerary. It visited some islands we hadn't visited before, including Guadeloupe, where we wanted to do the "Death in Paradise" tour, going to the locations used in the TV series. The ship didn't offer this but we booked an excellent tour through Viator. The ship looked clean and the decor was stylish, but our inside cabins 12135 and 12139 smelt strongly of cigarette smoke at some times of the day for the whole cruise. When we complained, reception staff were sympathetic and polite but ultimately ineffectual. They told us to call whenever it smelt bad and they would send someone up. We called but no-one turned up after the first occasion. On this occasion it was implied that the problem was due to the air intake for the air conditioning being on a smoking deck. As a previous reviewer has mentioned there are so many smoking areas, that cigarette smoke has infiltrated the whole air conditioning system, although all of the ship did not smell as bad as our cabins. We may have been unlucky with the air conditioning in these cabins as damp swimsuits took 3 times longer to dry than on other cruise ships. Also we did one previous MSC cruise on a different ship and I don't remember having the same problem. The other problem with this ship was no provision for gluten-free food in the buffet. The celiac in our party was told by a buffet manager he must eat only in the main dining room. This is disappointing as gluten-free pizzas and fries are available on other cruise lines. However the dining room staff were very good and friendly, as were the majority of staff on board. Finally, the embarkation in Pointe a Pitre was appalling. We were made to wait on the street until 14.00, one hour after the time we had been given, before the the port gates were opened, and then there was a stampede! Read Less
Sail Date December 2018
This was our first cruise on the MSC cruise line. The MSC Preziosa is a lovely looking ship. Our cabin was not what we expected. We were on deck 12 in one of the fantastica cabins, we expected to have a sofa in our cabin, the ... Read More
This was our first cruise on the MSC cruise line. The MSC Preziosa is a lovely looking ship. Our cabin was not what we expected. We were on deck 12 in one of the fantastica cabins, we expected to have a sofa in our cabin, the couple in the next cabin to us were also disappointed as we both expected the same. We cannot fault our room steward, she was lovely and very attentive to detail, nothing was too much trouble for her. The majority of our meals were in the dining room. The food was very basic, not what we expected for a ship restaurant. At the end of the cruise we got to the stage where we just didn't know what to eat as it just wasn't appealing. This was the first cruise we have been on (out of many) that we weren't offered coffee at the end of our meal. We were very happy with our waiter and staff who were lovely and very attentive. We only went to one show so cannot really make comment on that other than to say that you had to hear the introduction in several languages. We would have liked to have stayed a couple of times in the El Dorado Piano Bar but were put off by the smell of smoke that came up from the casino on the level below. The smell of smoke was also a problem when you went through the casino to go to the theatre. We do like a little flutter now and again but couldn't cope with the constant stale smoke that radiated around that area of the ship. I paid for an internet package so that I could keep in touch with family at home but had various problems, it took a number of attempts from different staff to get it sorted. We also had to request twice for money to be taken off our account as it hadn't been done on the first occasion. We purchased tours for most days from MSC before going on the cruise. We complained about tour TRT16 Island Secrets in Tortola (sticker 13). It was a 3.5 hour trip advertised as visiting several places including a fishing village and a craft market. We only had 1 stop on the tour for a complimentary drink / toilet stop, the rest of the time we were stuck in a minibus, there was no opportunity to take photo's other than taking them through the glass windows. Another problem with the tours was that we weren't informed until the night before what time and where to meet. On one occasion we didn't get that information until 11.45 at night, this can cause a problem if you have an early start the next morning. On most cruise lines we've been on before we are given information on the port on a sheet along with the ships daily ie: a port map and currency. Going back to the Tortola stop - most people were unaware that they needed to take photographic id ashore, it was printed on the daily but printed so small that a number of people missed it. Some passengers who hadn't taken id were asked to pay money to get back onboard by the authorities. The dis-embarkation was a joke. There were over 400 people on a charter back to the UK. This had been split into 3 transit times. We just weren't given enough time to get through, this caused a 2 hour delay on the plane taking off. This itinerary was more like a ferry service between the islands with people getting on and off most days. We consider ourselves to be well experienced cruisers and have travelled to most parts of the world. Read Less
Sail Date December 2018
We booked Aurea Suite und as Black Member in the Voyager Club we expected high comfort and attentive service. We wanted to enjoy the five-day-transatlantik and the lovely islands of south carribean as Barbados, Antigua, St. Kitts Tortuga ... Read More
We booked Aurea Suite und as Black Member in the Voyager Club we expected high comfort and attentive service. We wanted to enjoy the five-day-transatlantik and the lovely islands of south carribean as Barbados, Antigua, St. Kitts Tortuga and so on. But the five sea-days are pure horror. All sunbeds were reserved by towels at 7 a.m. so that a lot of people get no one the whole day. Out of sheer need, they bought a ticket for the private sundeck reserved for Aurea guests. And so this sun-deck likewise was crowded with reserved sundbeds, so that the Aurea-guest didn't find a free one. Same in the Spa, where are not more than ten relaxation beds for all users! It's fact, that there is to less public space on this big ships for all passangers. As Black-Member and Aurea-Guest we had priority embarkation - but we had to stand in the crowd in Genua. The cabin was really fine and clean, because of the tips for the roommate. Therefor the waiters in the buffet-rerstaurants have been very inattentive, so that we get our drinks after our lunch or diner. Neither to the welcome-back nor to the black party, the captain was seen. A huge appreciation for longtime frequent drivers. As a special gift for the Black-Members we get a Pencil! Especially strange is that the Black members are awarded the same pin as deserved crew members !? The Dining, especially the diner, ('impressed by a star-cook') was partially real poor. My wife cuoldn't eat this, so we take Diner in the Eataly. 'We are the Masters of the sea' is the advertising entitlement of the cruise lin. We don't think so! Read Less
Sail Date November 2018
Started the cruise in Genoa Italy. This was in cruise crossing the Atlantic to the Caribbean, the first few days were spent at different Mediterranean ports then onto the island of Tenerife, now there was five days at sea,this is when the ... Read More
Started the cruise in Genoa Italy. This was in cruise crossing the Atlantic to the Caribbean, the first few days were spent at different Mediterranean ports then onto the island of Tenerife, now there was five days at sea,this is when the problems started, the largest populations on the ship were German,French,Italian with smaller groups of Spanish and British, all sunbeds on the top deck were taken by 6 o'clock in the morning,towels were placed on sunbeds all day with many not being used at all. Complaints were made to the ships staff but nothing was done, then some Italian families actually had fist fights around the pool area because they had taken"there sun lounger area by the pool" staff were called but refused to get involved. Many complained again but nothing done. The theatre shows were Italian in origin rather than international and became monotonous after a few days. We were on an all inclusive drinks package 25 Euros a day, but many of the drinks were not included! Although it says beer is included its not, only Heineken lager is included, all other beers are chargeable, when you order you have always to ask if it's included which is embarrassing as people think you cannot afford it. The bar and cabin staff go out of there way to make your stay enjoyable and always pleasant, on the other hand the security staff on the exit and entrance onto the ship were anything but. They would grunt at you take your hats and glasses off, stand still while we check your card,no smiles no talking to you, just as thought you were entering a country, inside the ship they would walk into you as though you shouldn't be in the way, had no respect for any passengers ( but they would not attend to the fighting by the pool , cowards). Yes people join the ship in most ports but that dosnt cause a problem, although you get a little tired of the safety drill at every port. Be aware that there is no self service laundry facilities on-board, although the ship will do your laundry for a price. Read Less
Sail Date November 2018
Choose a short cruise as a break between our longer holidays. Overall we had a good time the Preziosa is a nice ship very similar to the Meraviglia that we sailed on in Jan 2018. Our Cabin 11011 was a good cabin, great location with a very ... Read More
Choose a short cruise as a break between our longer holidays. Overall we had a good time the Preziosa is a nice ship very similar to the Meraviglia that we sailed on in Jan 2018. Our Cabin 11011 was a good cabin, great location with a very comfy bed. Nice and spacious and plenty of stowage. Lacked hooks around the cabin having said this I would not let this stop me from booking into this cabin again. Entertainment was limited the theatre show was poor to say the least. Service was better on this ship than the Meraviglia. We upgraded to All Inclusive, great for most drinks but not great for wines or beers. They did not even have a Sav Blanc available & only one larger (Heineken). Food on MSC really is where things go wrong. It is very hard to get a hot meal on MSC be it buffet or table service. Pasta with basic tomatoe sauce and pizza with the same tom sauce is plentiful however try to get fresh veggies, protien choices and you will struggle. Breakfast offering is all Buffet even in the sit down and dine facility they have set up a buffet where you walk up and get your own. MSC really need to address there catering it lets them down everytime. Note also if you are on a longer cruise unless you take the dining options to pay for the upgraded eateries you will only have 2 dining options the one you are assigned too or the buffet... you could become bored very quickly!! It is true MSC have people boarding at most ports for us we did not mind this although the safety briefs do get annoying in the 7 or so languages. MSC are what they say in the name Mediteranian Shipping Company (MSC) therefore expect the Med influences onboard, enjoy the shouting at each other, large families taking up tables, the pool, the hot tubs or at the very least expect this! Do not bother with the SPA facility on this ship we paid extra and well it was certainly not work it. Cold steam rooms, cold sauna's not enough chill out beds (4) for the whole ship overall the poorest SPA we have ever known on any ship. We hope this review is helpful too you, a nice ship, a nice break but not GREAT!! D&J (UK) Read Less
Sail Date November 2018
This was my first MSC cruise - I just got off the Preziosa this morning. Here are a few thoughts about the experience, coming from an a American 20-something year-old who has been on other cruises. First, know that there is a smoking ... Read More
This was my first MSC cruise - I just got off the Preziosa this morning. Here are a few thoughts about the experience, coming from an a American 20-something year-old who has been on other cruises. First, know that there is a smoking area down by the middle pool - you’ll sometimes walk through a cloud of smoke often on your way to the buffets. The food was a 2.5/5 ... honestly, the dinners weren’t that great and the buffets were...ok? Our food for dinner was sometimes cold or undercooked. Having an assigned dinner time worked ok ... but I prefer the flexible dining options on Norwegian. The hot tubs? We wouldn’t call them “hot” - warm, would suffice. And they often had so many people in them... The announcements are made in multiple languages at times, which can be obnoxious. The WiFi is iffy - not always dependable. The staff members were generally friendly - didn’t encounter too many problems there. The cruise passengers are mostly Europeans. So, hearing English spoken among fellow passengers is a rarity. This ship serves Pepsi products on its European voyages - not Coca Cola. Beware of that if you’re looking for a Coke. If you’re an American or Canadian, you’ll receive a free, large bottle of water at dinner - but you’ll have to show your cruise card and sign a receipt each time you receive it. We didn’t encounter many problems at our port stops or disembarking ... the weather in late October / November was often chilly and rainy - so, don’t expect to work on your tan while onboard. We went to two shows - the first one was fine, but the second one was in Italian - so we walked out. Would I sail with MSC again? Maybe. But I’ll definitely look elsewhere first. Read Less
Sail Date October 2018
Staff rudeness and experience: -Our party of 6 were split to a table of 4 and share a table of 6 with another party of 4. The other party of 4 agreed to switch table so they can have a private table and we 6 can dine together. After ... Read More
Staff rudeness and experience: -Our party of 6 were split to a table of 4 and share a table of 6 with another party of 4. The other party of 4 agreed to switch table so they can have a private table and we 6 can dine together. After making arrangement with the Dining Room host who said it is fine and he will send info to our cabin. The next evening we were asked by 3 different staff, including the dining room host to see our cabin ID and rudely said there was problem with our sitting. - Out waiter NEVER introduce himself nor his assistant. We told him that 1 member of our party is allergic to mushrooms so please warn us when there is any mushroom in the foods. He never ask or forewarn us of any dish that could have mushroom. - For Dessert we ask for the flavors of the ice cream he said he need 15 mins to find out what choice of flavors they are serving. Latter the Vanilla ice cream came almost completely melt. -Another nite a waiter in the Inca buffet tipped a glass of red wine all over me and my sister who wear white pants, light color blouse and white jacket. He was stunned and did not know what to dọ We told him it was just an accident but he should get his manager to a) get laundry done for us and b) refill our glasses. There were a few officers in the vicinity and NONE seems to care. After a more than 15 mins, I went to see the manager of the bar and he asked me to report to buffet officer or manager. 30 mins later the waiter returned with his manager who DID NOT apologize and only offer to take care of the laundry for my sister. We have to asked for a new glass of wine to replace the almost empty spilled glass. - All 6 of us have beverage package, 2 other couples also have wine/beer/coffee package as well as Soda package. The coupons were NOT delivered to 1 couple for 3 days. When asked Guest Services kept saying they will be delivered to their room. For the first 2 dinner the waiter kept saying he has to charge them even after they show receipts that they paid for the 2 packages. BTW, they issue COUPONS for the beverage package instead of electronically recording them on the cabin ID. - For the mineral bottle water package the main dining room staff kept telling us that we can go to the buffer bar to get it BUT the latter kept refusing to provide the bottle and send us back to the main dining room waiters. - On the first nite, one lady order Sex on the Beach drink. She did not get it until almost at the end of dinner, he showed up with the drink and said he thought she was kidding. We later found out that he just got this job 3 weeks earlier!!!! Embarkation/Disembarkation: - At Genoa port we have to stand in line for 1 hour to be able to get out of the ship walkway. We later leaned that they let Genoa disembarking guests in the same line as visiting port guests. - The day before our cruise ends, we attended the Disembarkation orientation and was told that if we pay by credit card, just review the 2-copy statements and if there is no dispute, just sign 1 copy and leave it in the cabin before 10AM of the disembarkation day. at 1:15 PM as we departing the ship we were told that we owed them money and have to go back to deck 5 to see the Guest Services to pay. Since we have arrangement for a van pickup at 2:00 PM and seeing a LONG LINE at the Guest Services we had to pay almost 300 Euro in currency at the Disembarkation table and got NO RECEIPT that we paid. Foods: - We were shocked to learn that they do NOT serve coffee in the main dining room after dinner. The waiter told us to go to the buffet upstairs to get our coffee. - Most dishes served in the main dinning room are similar to what being served in the buffet. Needless to say, after 2 dinners we STOPPED returning to the dining room and ate our dinners in the buffet. Read Less
Sail Date October 2018
we choose this ship for the ports, the cruise included Lisbon, Marseilles, Casablanca, Malaga and Genoa, with three days at sea. we had sailed with MSC in September on the Poesia, and really enjoyed the experience. from the outset, we ... Read More
we choose this ship for the ports, the cruise included Lisbon, Marseilles, Casablanca, Malaga and Genoa, with three days at sea. we had sailed with MSC in September on the Poesia, and really enjoyed the experience. from the outset, we were really impressed with the ship, and we had a really lovely holiday. However, we have decided never to sail with MSC again for several reasons. the first is that, there are too many ports of embarkation and disembarkation, on our cruise, people boarded in Barcelona ( us ), again in Marseilles and again in Genoa and Lisbon. this led to a chaotic environment, with sections of the ship closed off to passengers on each occasion, with bars and restaurants closed, fire drills every time , naturally, and general mayhem. Secondly, we were appalled to see tiny babies in the Jacuzzi every day, as a nurse, i couldn't believe this practice was allowed, very dangerous for young children to be in such hot water. also, these children were naturally in nappies, which we saw people remove, and then dump at the side of the Jacuzzi. what a way to spread infection. Lastly, and unforgivable, there was no emphasis on hand hygiene, with no enforcement by staff, when boarding the ship , or in the restaurants. all the time, people were entering the restaurant without applying the antibacterial lotion, any never once, did we see staff enforcing this so although we had a great holiday, we were really glad we did not get sick, and wouldn't risk it again, . Read Less
Sail Date September 2018
The ship The MSC Preziosa is one of 4 “Fantasia” class ships in the MSC Cruise Fleet. It started it’s life as a ship ordered by the Gadaffi Regime in Libya.The original vision for the ship was to include a huge shark aquarium and ... Read More
The ship The MSC Preziosa is one of 4 “Fantasia” class ships in the MSC Cruise Fleet. It started it’s life as a ship ordered by the Gadaffi Regime in Libya.The original vision for the ship was to include a huge shark aquarium and a host of other unusual features. After the revolution the regime defaulted on payments. MSC Cruises bought the hull, as it was similar to their “Fantasia” Design and created the MSC Preziosa. The ship holds 3,500 passengers and around 1,300 crew. It is a modern looking ship that despite its size has a sleek looking style – unlike some modern cruise ships that tend to look like chunky apartment blocks. The ship is aimed at the Italian market, but they also cater for other nationalities too. All of the announcements are in various languages and there will usually be 5 or 6 different ones depending on the nationalities of the passengers on board at the time . Most of the food service in the restaurants on board is of a Mediterranean style with lots of fish and pasta. MSC Yacht Club One key features of the MSC Preziosa, is the Yacht Club. This is called a “ship within a ship”. It is an access controlled area that offers a premium experience. It has about 60 suites, with most being the Deluxe Style. In addition you have a Concierge Service, 24 hour butler service, a huge lounge which serves breakfast and light snacks through the day. On deck 18 forward there is a pool deck with a bar, hot tubs and recliners. It has a dedicated restaurant (La Palmeraie) which is at the rear of the ship. Dining Options on Board The whole ship is very stylish, modern looking and very very clean ( as are all MSC ships), the ship has many dining and entertainment options. The main restaurant (Golden Lobster)which is a 2 seating dining ( early and late) is full of gold and very glitzy, it has a good menu, with most evening meals of 4 / 5 courses. We usually have a drinks package so have never had any problems with getting water or wine at the table. MSC do not serve free water at the dinner table(including tap water) . Many people like to use the buffet for breakfast and lunch, at times is very very busy. You can usually find a seat the further back you go. It is very good, has a lot of fresh fruit, salads, vegetables, fish and very good pizza (made fresh ) It only serves free juice at breakfast, again this seems to be an MSC thing, however it is very good compared to other buffet experiences I have had on other ships. The “Eataly” restaurant, one of the additional charge restaurants is very good and has a more formal menu section, it also has an informal section. The additional charge was about 30 Euros for the set menu, and in the other section around 5 to 7 Euros per item. The Cabins MSC Preziosa has 4 main types of cabin available : inside, ocean view, balcony and the yacht club suites. Most of the cabins on the Preziosa are standard balcony cabins, they do not have tea and coffee making in the rooms, but again this changes with the location of the ships. All of the cabins are well appointed with even the lowest grade having shower gel, soap, towels and pool towels provided. All the cabins have large flat screen TVs and air conditioning some of the high grade balcony’s and all of the suits have a bath and shower. Things to do on Board Entertainment is varied and aimed at a young and family audience. There is the very long “Vertigo” waterslide on the top deck at the rear of the funnel ( the only fantastica class to have it), 4-D Cinema, Formula 1 Racing simulator and even a 2 lane bowling alley in the sports bar. The shows in the theatre are aimed at families with lots of music and acrobatics. There is little speaking as they generally speak Italian. Any announcements are in up to 6 different languages which would make the show too long to have speaking parts. The shows are generally of a good quality. Swimming pools, sun decks and Spa There are 3 main pool options, a large outdoor pool, a covered pool that can have the roof opened and an “infinity” style pool at the rear of the ship. All get busy on sea days and you quickly realise how many people are on the ship There is a chargeable sun deck on deck 18 mid ships near to the funnel with a hot tub and nice comfy sun loungers. This area doesn’t tend to get to busy due to the extra Charge. There is a large and and well appointed gym, situated at the front of the ship overlooking the bow and above the navigation bridge. It is very popular, depending on the passenger profile, during our trip this was mainly younger persons. The Spa Sauna and steam room area has an additional charge. It is very large compared to other ships and is very popular at times. The use of the area can be pre booked via the MSC Website or booked on the ship for the duration of the voyage. The MSC Aurea Spa area is very well equipped to modern cruise ship standards, it has all the usual spa treatments on offer. One unusual item on offer is 2 stand up sun tan beds with are chargeable in 10min blocks. Would we Recommend MSC We liked the MSC Preziosa. It was stylish and bright. It attracts a young and family crowd, so if you do not like the boisterous nature of multi cultural family resorts then this ship may not be for you using the standard cabins. The Yacht Club may be better as it is a good way to enjoy all the many features of the ship and still be able to find some quiet spaces . While the the MSC brand approach is very Mediterranean, it is not for everyone. If you want value for money on elegant, stylish and modern ships then try MSC and the MSC Preziosa. However MSC customer service is somewhat lacking and they are very difficult to get hold of but this aside the line are reasonably good. Read Less
Sail Date September 2018
This is my 1st true cruise (other than day cruises to the Bahamas). I was with well-seasoned cruisers. My experience was better than theirs beciase I had nothing to compare it to. Here are my pros and cons: Pros: The ship is lovely. ... Read More
This is my 1st true cruise (other than day cruises to the Bahamas). I was with well-seasoned cruisers. My experience was better than theirs beciase I had nothing to compare it to. Here are my pros and cons: Pros: The ship is lovely. It is not a huge ship but large enough. The staff was wonderful. We were especially grateful to our waiters, Wira and Eduardo, our maitre 'd, O'Neill, and our room steward, Marion. I enjoyed my excursions, although the meal on the Flamm trip was fair. The Flamm train excursion was well worth it (although my brother was not impressed). The meals were ok. They were not fabulous. A few were very good however. Food was plentiful and if you are hungry, you are an extremely picky eater. The shows were ok, not great but were definitely something to do. (Last night show was a "con" being at 8 pm when yiu would be in the dining room. Ship was very clean. They were constantly cleaning all over the ship. The room was comfortable and clean. Cons: If you want anything to drink beyond tap water you have to get drink packages and you are nickled and dimed. You can get bottled water and wine at lunch and dinner with one package. If yiu want any sodas, bottled water, drinks, coffee, including espresso and cappuccinos and gelato all day, get another package. Premium drinks are a higher level package. They sold lobater and steak dinners separately. This has nothing to do with the ship, but I'd never met so many rude people in my life. Pushing and shoving to go anywhere. A man actually took me by the waist to push me aside beciase I wasn't moving fast enough for him. There were few English speaking people on the trip and those of us that did, American, New Zealand, and Australia, all thought the people on the trip were quite rude. The lounges were very crowded. I did not use the pools. They were crowded however, especially the indoor pool as it was cool out The people smoked even where they were, even where they are not supposed to - balconies, on non-smoking decks. The smoke in the casino was horrible. Unfortunately you can smell the smoke from the casino area in non-smoking lounges 1 and 2 floors up from the casino. I was 2 floors up and could smell the smoke at the elevator banks. Read Less
Sail Date September 2018
Was going to Norway with a car tour on my own but did not have time to plan it , so opted for a cruise at the last minute . All in all , a nice experience with good memories , but the organization left much to be happy about . ... Read More
Was going to Norway with a car tour on my own but did not have time to plan it , so opted for a cruise at the last minute . All in all , a nice experience with good memories , but the organization left much to be happy about . Beautiful scenery and good photo experiences IF the weather permits , about 50% of rainy days in Norway . Some points of disappointment . 1) The cabin , Bella with balcony , was a bit claustrophobic for my usual style. Had to hide the baggage under the bed and kept falling over my own shoes , and dried myself out of the bathroom due to lack of space . 2) The Buffet , Breakfast was usually good with a lot of choice of food . The main problem for me was finding a seat to eat my food , within 100 metres of the serving plates . Like eating with 2000 other people in a 1000 seat deck ? 3) The evening meal , Good food , even if on the small portion size , but could order double portions some times . On one night , the food got stuck or was delayed and even if I ordered at 8.30 , at 10.00 I was still waiting for my main dish . The said CHOICE of table is non existent and you have to stick to your table number , if you like it or not . I was in a group and had to lump it . 4) The day tours , I took my camera along to take some photos , but did not get any photos , mainly due to the lack of time that we were allowed off the tour bus , like 15 minutes or you will be left here ? And most times , the place is full of another 7 coachloads of tourists taking the same photo spot. Also booked a train trip , scenic yes , but in a thunderstorm , the window panes where all misted and the views weremainly dark clouds . If a problem delayed the tour , there was no buffer time , so if we delayed 20 minutes as the driver had to go to the restroom , we got 5 minutes chopped off the 15 minute stop , to get off a 50 passenger bus and take a pic and return to a 50 passenger seating . Never again ! 5) The photo booth , you are always asked to take a photo with the captain or the boat backdrop ...but the prices are a ripoff ...you have been warned . All in all , I managed to enjoy my few days , even if ripped off and not 100% satisfied with anything . Do not believe the lovely photos of the ship , most times there are a few hundred people in the picture if you try to take the same . The fjord photos ar taken on a sunny day and photoshopped , a sunny day in 364 rainy days maybe ? I am a 60 year old , grumpy 120 kilo experienced traveller on my first cruise who was disgusted by my tour leader from the local travel agent , as she never translated a word of the MSC tour leader into our language fro those that did not understand English . Not MSCs fault . If I ever take a cruise , I will try to take it in a low season ,so thet the ship is not so crowded that you cannot find a seat to sit down for a drink ! Thank you MSC for a well organized cruise for 3500 travellers of varied nationalities . Read Less
Sail Date August 2018
My wife and I (Indonesian) were on our Europe (German) holidays, It was almost 3 weeks and we closed the trip with this cruise, starting from Kiel that is about 90 minutes from Hamburg where my son lived by train. We arrived in Germany, ... Read More
My wife and I (Indonesian) were on our Europe (German) holidays, It was almost 3 weeks and we closed the trip with this cruise, starting from Kiel that is about 90 minutes from Hamburg where my son lived by train. We arrived in Germany, August 17, 2018 and from this time on, my son joined the trip. Since this was the first cruise for my son so I selected the moderate cruising period, normally I preferred a bit longer. Preziosa Northern Europe Cruise fit to our schedule well, and after looking at the ship specification we were convinced that it would meet our expectation. In general it was good experience, beautiful ship, nice and clean cabin, very kind and helpful staffs, great itinerary and good amenities Dining experience was not great, and since this was my first cruise outside of Asia, I was wondering whether it was typical European cruise or the ship. The complimentary meal were served only at the Inca Maya (buffet), and either Le Arabesque or Golden Lounge. At the Inca Maya, mostly European/Western menu, hardly Asian, and the theme was almost the same during the cruise. Food taste ranged from mediocre to good. Nice hospitality from the restaurant crews. Inca Maya was almost always crowded all the time, gave the impression the ratio to the passenger was too small. Theatre show was below my expectation, no such great show at all. Limited lazy chairs around the swimming pool area. The Gym was not bad but almost all the cardio machines occupied during sea days. Shuttle to the center of the cities were provided at all ports, we took the St Petersburg excursion, which was good. Both embarkation and disembarkation process was good and efficient. Transfer service to the ship from / to Kiel Hbf was provided by paying only 10 Euros. Read Less
Sail Date August 2018
We chose this cruise because it was going to the places we wanted to visit, The embarkation process was seamless and efficient. the ship itself is a magnificent example of floating grandeur, beautiful furnishings, decor, everywhere ... Read More
We chose this cruise because it was going to the places we wanted to visit, The embarkation process was seamless and efficient. the ship itself is a magnificent example of floating grandeur, beautiful furnishings, decor, everywhere spotlessly clean, cannot fault the ship in anyway. The staff for the most part were lovely, helpful, although i did feel sorry for the waiters and especially the 1s in the buffet......bedlam is the only word for the experience there! on embarkation days i.e Kiel, instead of looking after the customers already onboard they seemed more intent on selling drinks packages to the newbys! leaving 1 very stressed guy to look after everybody else's needs at lunch time..... the evening meals were good, although not very big portions! the waiters there work tirelessly and where a credit to themselves, countries and the company. The cruise itself i cannot fault, the fellow passengers on the other hand, mainly Italians, French and Germans,....need i say more! THE MAIN Complaint i have is the organization....or the lack of it on our day in Stockholm we had to wait nearly a hour to get off ship to then face a scrum of people all trying their best to either get a hop on hop off bus or a shuttle into the city......we ended up with NO more buses we were sent to go by boat....free! but when we got to it they stopped us getting on as they knew nothing about it!, Fiasco so we had lost roughly 2 1/2 before we even got into the city. It was my birthday and i had tickets for the Abba museum, which we found no trouble at all via the hop on bus, we duly got back on it to go into the city, but after about a hour we were told that it wasn't going into the city as there were road works so would take us back to the ship, and as we had to be back onboard for 3.30 we decided that was going to be our only option, this part wasn't the ships fault but if it had been better organised in the morning maybe we would of had more time. The other cities we visited were fine as 2 of them we walked into from the ship...not relying on anybody!! The disembarkation process was very good too, again cannot fault that part, but i feel disappointed with the running of the excursions. Read Less
Sail Date August 2018
This is our secund cruise with MSC Preziosa. This time we cruised to Baltic. The tour of the cities is magical. My family was most thrilled with St. Petersburg and Tallin. Definitive recommendation for a mandatory visit. You will not ... Read More
This is our secund cruise with MSC Preziosa. This time we cruised to Baltic. The tour of the cities is magical. My family was most thrilled with St. Petersburg and Tallin. Definitive recommendation for a mandatory visit. You will not see this kind of beauty anywhere. Do not forget to book a trip to Petersurg in advance because you do not pay an additional 15%, and you have to consider that many people need a visa to enter the city at all (if you do not have a trip you can not go out of the ship). Do not get caught in Tallinn with transportation - center is very close and you can walk all around. Note to those who come from the Mediterranean. Do not forget the warm clothes !!! There is a big difference in temperatures. We went with 36 degrees of Celzius and landed in Copenhagen at 16 !!! For us the gluten free food was excellent (although last year at Meraviglia much better). They have homemade pasta that is really great. Cakes are not something (just biscuit with cream and always the same. Ice cream perfect ! They have a good gluten free bar with a educated waiter. . For breakfast be careful!!!- you must warn the waiter for contamination (they dont know it). Music was terrible. I did not go to the theater for the first time because they are very similar every year. The kids enjoyed it. If I sumarize: good gluten free food and beauty of the Baltic - I recommend it !!! Read Less
Sail Date August 2018
We made the Santos / Kiel crossing, and Kiel / Saint Petersburg / Kiel crossing for 28 days on the Costa Preziosa. I have reported problems with cockroaches, hair in the food, the smell of sewage in the pool that was in the stern of the ... Read More
We made the Santos / Kiel crossing, and Kiel / Saint Petersburg / Kiel crossing for 28 days on the Costa Preziosa. I have reported problems with cockroaches, hair in the food, the smell of sewage in the pool that was in the stern of the ship, problems and stress in the excursions, where people stayed inside the bus more than 4 hours without being able to go to the bathroom, staff of the stressed animation and shouting at the passengers at the landing in Kiel, dirt on the buffet, poorly laundered cutlery, dirty cloth napkins and counter tops of dirty food and dirty tables, and when cleaned they were poorly cleaned as well as refreshments at night like sticky pasta of the buffet that of so reheated did not detach from the spatula, besides the terrible service staff at the reception where I got in line several times to solve problem with improper collection, with service fees that were already included in the "experience" voucher, just as we tried to solve the problem of my wife's loyalty card that generated two loyalty numbers on these two cruises, we tried to solve with the Tour Marina who was stupid, arrogant and nothing solved. And if all that was not enough, on the date of landing, my new polycarbonate case was broken, where she took part of it and one of the wheels, as well as several passengers with the same problem, where a lady from Germany broke the suitcase in the middle, and a group of Brazilian ladies who broke the 4 wheels. We waited for hours for the ship's officer to come down and say that nothing could be done at that moment. I have only to regret the terrible experience. Read Less
Sail Date August 2018
This was our second time going in a cruise with MSC. The first time was with the Poesia around the Mediterranean Sea. The experiences were very different. The route was good, all the cities are beautiful and there wasn't any big ... Read More
This was our second time going in a cruise with MSC. The first time was with the Poesia around the Mediterranean Sea. The experiences were very different. The route was good, all the cities are beautiful and there wasn't any big delay or change on the itinerary. We found the food at the buffet really good and there was a fair amount of variety, although not as wide as in the Poesia. The room service was pretty good, we always found it perfectly clean and they changed our towels sometimes up to three times a day. And that's about it about the good things. Even thought the buffet was good, finding a free table sometimes was almost impossible. My husband is handicapped. There are some tables reserved for handicapped people, always the same, but oddly there were days when the sing was nowhere to be seen in some of them and any waiters did nothing to help. And while the food at the buffet was good, we can't say the same for the dinner's restaurant. We were located at the Arabesque. It wasn't horrible, but definitely not up to the standards of what a course meal should be. And nothing compared to what we experience at the Poesia. And the waiters didn't help to the case. My husband and I always asked for wine and we had to be constantly asking for a refill, and waiting up to 15 minutes for it, while in the Poesia the waiters were always refilling the glass everytime we finished one. This issue with bad service by the waiters was a constant throughout the seven days. It was almost a joke. One time we had to wait exactly 25 minutes for a glass of whiskey on the rocks (not really hard to do) and there was just three more people at the bar. And this was not the only time. Having to wait too much for our drinks was a constant. And depending on where you order your drink they did it differently everytime. And let's not talk about the entertainment. Always the same at the theater. The first time it's really impressive to see the acrobats and the jugglers...by the third day it gets old. I'm not saying they were bad, but a little more variety wouldn't hurt. And at the disco...it seemed as if the DJ had a playlist and every night they would play the same songs, almost in the same order. Even my daugther got bored of it. We only booked one excursion, in Russia, because it was necessary to not have to ask for a visa. Everything was good until we returned to the port. Apparently the excursions weren't well planned because when we arrived at around 6:30pm everybody was stuck at the entrance. At the rate that it was going it was clear that we werent' going to sail on time. Because of that, more cabins had to be open at customs so the boat could actually leave at the set time. Overall, the experience wasn't horrible. But, we believe that it wasn't up to the standards of why we paid for, what MSC should be and what we have already experience at the Poesia. Read Less
Sail Date July 2018
We booked a Norway cruise a year prior on Norwegian and they canceled our cruise three months later! We had used points for the flights and booked a longer vacation around this cruise so we had to scramble. Thankfully, the MSC Preziosa ... Read More
We booked a Norway cruise a year prior on Norwegian and they canceled our cruise three months later! We had used points for the flights and booked a longer vacation around this cruise so we had to scramble. Thankfully, the MSC Preziosa was doing a nearly identical cruise. A quick look showed limited restaurants and an overall heavy lean towards Italian preferences which was understandable. Thankfully, there was one cabin left in the Yacht Club category which provided us with the accommodations we would have received on Norwegian (and then some), so we booked it. Yacht Club makes everything less stressful and luxurious. During embarkation, there is easy boarding where you are guided everywhere and chill with champagne and snacks in your own private little space at the port and then in the concierge lounge on-board. The cabin we had was unusually large for the category and as with everyone in Yacht Club, we had a balcony. Unlike other cruise lines, the Yacht Club is a significant upgrade as compared with a suite on the three other cruiselines we have sailed on. At least on the Preziosa, Yacht Club cabins, deck area with pools & hot-tubs, bars and concierge lounge occupy a private (card access) area at the front of the ship. A private high-end restaurant is located in the rear of the ship with a nice view. Yacht Club space is huge compared to the number of cabins. There were 10 times as many lounge chairs as needed so you were never crowded - ever! Nobody putting their towel down to save a spot here and there were great views with large window screens to keep out the wind. Service was readily available in all the Yacht Club spaces where-as the rest of the ship, it looked like a lot of people trying to fend for themselves in very crowded conditions. Le Palmeraie, the main Yacht Club restaurant was great. It is open for breakfast, lunch and dinner and we took all of our on-board meals there. The menu varied daily with a list of tasty dishes. You could get a table whenever you wanted and we had many lovely chats with Victor, the ship sommelier. Victor was our unofficial personal guide during our cruise and made sure we didn't miss out on the important things like waking up at 4:30AM to see the ship quietly cruising through the fjords in the early morning light of Summer. This was something almost none of the other passengers got to see. Being in Yacht Club means you have a balcony, so sipping coffee and taking pictures for a couple hours in your pjs is a great way to wake up. Thanks Victor for making our cruise awesome! Speaking of staff, I lost a bag and boarded the ship with little more than I was wearing on the flight from the US. We did some quick shopping on board, but the selection was very limited and they didn't have any dress clothes available for sail - which would be a real bummer formal nights. The concierge, Bahija Sabyr, did a wonderful job filling in these gaps. She found me socks and underwear (which wasn't available for sail on-board) and provide free daily laundry service. Our first port was Copenhagen and the British Airways website showed our bag en-route to the ship, so we enjoyed the port and returned to the ship 10 minutes before its departure. Sadly, there was no bag and we had a sea day and tiny ports in Norway the next few nights. Arrrggghhh! After listening to us vent about the situation for some time, Bahija upped her game and tried to alleviate my lack of clothes with jackets and shirts she pulled from lost-and-found. She even found me a suit! It was large, but I was able to do a bit of hemming for the pants and made it work. It was really sweet and made a big difference to my comfort on the cruise. Thank you, Bahija! We eventually made it to Bergen and did some clothes shopping for the last few nights, but thankfully the bag eventually showed up and we returned everything we borrowed along with some items that you can't find on-board for the next person in the same situation. Disembarkation was the most relaxing I've ever had. We spent the morning lounging on the yacht club pool deck with drinks and new friends while my daughter enjoyed the pool. When it was time to go, we had our butler, Juan Carlos (who was also a great help on our trip) walk off us the ship to the bus back to the airport. All-in-all we had a great cruise thanks to the crew and luxuries provided by the Yacht Club facilities. We spent the entirety of the cruise observing the difference between crowded public spaces and the luxurious quiet spaces that the Yacht Club provided. We would be happy to sail MSC again, but only with those accommodations. Read Less
Sail Date July 2018
MSC Preziosa Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.2
Entertainment 4.0 3.1
Public Rooms 5.0 4.1
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Service 4.0 3.5
Value For Money 5.0 3.4
Rates 5.0 4.1

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