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2 Helpful Votes
Sail Date: January 2019
My husband and I are from the USA, and boarded the Preziosa in Guadelope. Our taxi dropped us off outside the main gate with all our luggage about 12:15pm, and the guard would not let anyone with luggage (new passengers) enter until ... Read More
My husband and I are from the USA, and boarded the Preziosa in Guadelope. Our taxi dropped us off outside the main gate with all our luggage about 12:15pm, and the guard would not let anyone with luggage (new passengers) enter until 2:15pm, even though on many of our cruise documents it said board at 1pm!! It was very hot, with no water or restrooms. This was the worst part of the trip. The rest made up for this slight inconvenience. We were then finally escorted to the Yacht Club check in, where we were greeted by a friendly staff with cold towels and prosecco. The Yacht Club is definitely worth the splurge. The service, location, rooms and food are all excellent. The majority of the guests do not speak English, luckily most of the staff does. The staff was very accommodating to this, for the international guests. All of the announcements, shows and information was broadcast in at least 4 languages. During the shows it became very tiresome. The shows ranged from very good (My Life in Music and the Mask), to what is this (Woodstock) and horrible (the crew talent show, and Ghostbusters). The Yacht Club areas are beautiful and service always was excellent. We had a very attentive butler, Oliver, who would escort us off the ship to get a taxi, even when not booking though a ship sponsored excursion. We had breakfast most mornings in the 18th floor One Deck, where there was a small buffet and also eggs made to order or omelettes. For lunch we were on shore. For dinners we ate at the Yacht Club restaurant on deck 15 aft, a very long walk from the front of the ship. The maitre d' Pepe was fantastic, and ran the room. We never had any wait for anything, and he would notice immediately if something was not to our linking and correct it. The casino is very small compared to the Seaside or the newer NCL ships, but casino staff friendly. There were no blackjack tables or craps, and only penny machines, and the on board currency is Euros. The main public areas were always very clean, and not much of a wait at any bar for a drink. In the evenings, there a several different bars providing live entertainment with lots of variety and drinks for everyone. There is a bar that makes smokey drinks and molecular cocktails that was a show on its own! For excursions, we booked two with the ship, the St Lucia Catamaran to the Pintons, and in Martinique Rum distillery with lunch at La Bambou. Both were excellent and a lot of fun. We will go on MSC again, but would probably choose one of the newer ships, as we enjoyed the technology upgrades on the Seaside, like the wristbands, app, and location of Yacht Club restaurant. Read Less
3 Helpful Votes
Sail Date: January 2019
We've cruised on many different lines (Regent, Celebrity, Holland America, Royal Caribbean, Cunard and were somewhat leery of MSC due to some of the reviews we had read and reviews we had heard from friends. Despite that we took the ... Read More
We've cruised on many different lines (Regent, Celebrity, Holland America, Royal Caribbean, Cunard and were somewhat leery of MSC due to some of the reviews we had read and reviews we had heard from friends. Despite that we took the advice of a friend and decided to try the MSC for two reasons. One they had a great itinerary....7 islands in 7 days, no days at sea. Two, they had something called Yacht Class which gives you your own personal part of the ship with a private dining room, private pool/hot tub area, private bar/lounge and even a butler. The bulk of this review will concentrate on our experience with the Yacht Class part of the MSC Preziosa. Embarkation - One of only a couple of things that I will complain about on this trip. We arrived around 1pm to coincide with what our instructions were. There were already around 50-75 people waiting to get allowed into the registration area. We were not allowed in until after 2pm, with a crowd of easily 200-250 others who were all made to wait in the hot sun for 1-2 hours. Once we got in to the registration area, our butler met us and the process went quite quickly. We were escorted to our room and everything was rady for us. Ship - This was the largest ship we have been on with approx 4000 guests. Because we stayed in Yacht Class I can't really comment on how crowded or not crowded the ship was. In Yacht Class, there was never any issues with seating in the dining room, around the pool (One Pool) or in the Top Sail lounge. We really felt like we were on our own ship within ship. When we did wander around the rest of the ship it certainly seemed to be nicely laid out, always clean. The main pool area is quite small and during the day, most of the lounge chairs were taken. At night, on the odd occasion that we wandered from bar to bar, they never seemed to be too crowded. It seems the fan favorite was The Green Sax which always had a pretty good crowd.....probably something to do with the live music that was played in that particular bar. One small negative was that all announcements were made in 6 languages, but I guess that's what you get being on a very international cruise. I our itinerary began and ended in Guadeloupe. Along the way we picked up a few hundred Brits in Barbados and around 1800 Europeans in Martinique. I would estimate that probably 60-70% of the passengers were from Europe with a huge French, Italian and British influence. From what we were told, the crew needed to know at least English as one of their languages. So as English speaking Canadians, we never had a problem with language. Cabin - Cabin was very good....see my full review below Dining - As part of Yacht Class we ate in the Palmeraie restaurant, reserved strictly for Yacht Class. I would rate our experience in this restaurant as an 8.5/10. I'd give the food a 7 out of 10 and the service a 10 out of 10. There was plenty of selection, the food always arrived hot. Selection was good and changed every day. We ate all our dinners there and a few of our breakfasts. When we were on the ship we tended to eat our lunches at the Yacht Club pool area. There was a decent selection of sandwiches, pasta, salads and you could always order a burger or pizza if you wanted to. Back to the service...our main server for the week was Joyce Anne from the Phillipines and she was incredible. Always attentive, very engaging and always with a smile. Her assistant, Ric, was also excellent. Both of them spoke were good English, so never a language barrier. After our first night, we were always greeted by the Maitre D', Giuseppe (known as Pepe). He along with the Head Sommelier, Filippo, made our dining experience truly incredible. Pepe and Filippo always had recommendations for food and wine and they always hit the mark. Entertainment - Because we tended to eat dinner each night around 8pm, we rarely were available to see either the early show or the late show. We did get to one show, the "Crew Has Talent", which was ok but not great. A couple of the crew could really sing but the "comedy" act was terrible. We didn't get to any other shows but heard from friends on the ship that they were hit and miss. Casino - As an avid Craps player, I rate the Casino a 0........ie no Craps. Also, there was only one "quasi" BlackJack table. The reason I say quasi is because they used a deck with no 10s and some slight variations to the normal BJ rules. There were a couple of roulette tables which were usually crowded, and one Texas Hold'Em table game. The rest of the rather small casino was made up of slot machines. Also, the casino is very smoky......allowing smoking at all tables and slots. Worst casino I have ever experienced on a cruise. Gym/Spa - We made use of the gym a couple of times. Although we didn't use the weights or attend any classes, I would say the cardio equipment was quite good and there were plenty of machines available. We did not take advantage of any of the spa services although friends of ours did and loved the massages they received. Service - I've pretty well detailed our experience with the service on the ship. Again, commenting as a Yacht Class passenger, I will say that the service we received from our room steward, Butler, Palmeraie dining staff, Concierage were all top notch as I've already commented. I also want to say that the staff that worked in the Top Sail lounge and around the One Pool area were also top notch. I'd like to point out that we had especially excellent service from Anna (from the Ukraine). Always knew what we wanted and when we didn't, she would make some recommendations. Ports/Shore Excursions - We arranged our own Excursions in three ports St. Lucia - arranged through Rainforest Adventures - A Zip line, Aerial tram and a hike. All in all, a very good tour (8/10). Terry and Junior were excellent guides. Barbados - arranged through Viator Tours - A Glass bottom boat, snorkel with the turtles. It was a relatively cheap ($35USD each) tour otherwise we would have been disappointed. The boat literally took us a couple of hundred yards off the shore of Carlisle Beach) for a short swim with the sea turtles and then a short swim to see a sunken shipwreck. Also, there really wasn't any glass bottom to speak of......a very small piece of glass, maybe 3-4 ft in diameter to look through. Once we finished the boat portion of approx 90 minutes, then we got to relax on Carlisle beach with lounge chairs and an umbrella included in the excursion price. Grenada - Again organized through Viator - An ATV excursion on either one person or two person ATVs. In a word, this excursion was fantastic. There were only 4 of us on this tour so our guides, Lyndon and Sasheem (not sure of the spelling) gave us a private off-road tour of a decent chunk of Grenada. We rode for about 2 hours or so, spending 90% of the time off-road. We had a short 20-25 minute break at a beautiful beach so the tour was around 3 hours in length. I would absolutely recommend this to anyone who likes some exhilarating adventure. For the other ports, we just tended to get off the ship and wander around. In Trinidad we hired a cabbie to take us around for about 90 minutes and saw some of the island that way. In St. Vincent we took the ferry (which was right beside where our ship docked) to Bequia, a beautiful, tiny island an hour away. The 1 hour ferry ride tends to be quite rough so if you can't handle rougher seas, don't take the ferry. We only had an hour on Bequia due to the ferry schedule, so it wasn't really worth the 2 total hours of ferry time for the 1 hour of time on Bequia. So to summarize, besides the poor Embarkation experience, the crappy casino and a couple of ports that weren't great, the rest of our experience was amazing and we would definitely consider another MSC tour.....as long as they offered Yacht Class. Read Less
2 Helpful Votes
Sail Date: December 2018
Wanted to find an itinerary that suited everyone. We were a group of 6 adults with 3 children and wanted to leave after xmas. We flew with Air Transat (cruise and flight package) embarked in Guadeloupe for a 7 day cruise which included ... Read More
Wanted to find an itinerary that suited everyone. We were a group of 6 adults with 3 children and wanted to leave after xmas. We flew with Air Transat (cruise and flight package) embarked in Guadeloupe for a 7 day cruise which included Tortola, St-Maarten, Dominica, St-Kitts, Antigua and Martinique. We had 3 balcony staterooms on deck 11. The ship is nice, many bars and lounges. Elevators were always slow. Our rooms were clean and our steward was efficient and pleasant. Wide variety of food at buffet, lots of fruit, veggies and salad .It can be hit or miss but it pays to circle the buffet as the dishes are not always replicated on both sides. Dining-room food wasn't too great, plate presentations need to be improved. You must purchase regular water to drink, no water pitchers available. Didn't like the wrapped hamburgers that were available. We didn't purchase any excursions with the ship. We managed visiting each island on our own. Fort de France has a beautiful botanical garden. Read Less
8 Helpful Votes
Sail Date: December 2018
From the first there were high hopes that this would be the ideal cruise. We carefully selected our cabin, paid for an upgrade from the Bella Class and were told we would have drink tickets available. Our luggage was tagged for our ... Read More
From the first there were high hopes that this would be the ideal cruise. We carefully selected our cabin, paid for an upgrade from the Bella Class and were told we would have drink tickets available. Our luggage was tagged for our room and we were at the ship early. Happy to be allowed boarding somewhat earlier than the listed time our passports were scanned and the luggage scanned and sent to our room. We went through the next phase of having our photo taken for the ID (again matching our passports and clearly assigned our cabin.) When we reached the registration area, amidst the chaos of what felt to be pushy sales for drinks packages and upgrades we already paid for we were soon told "we have no record of you." We pointed out the impossibility of this - having our luggage already aboard and heading to our selected room. This had to be mentioned twice to be clear: we had a room, and clearly the computers would have indicated a problem during the early phases of ship access. Fix It Note: Your computer systems should be integrated. This is a clear failure to enter consistent data or a failure in the database. The second case is quite rare. Imagine how we felt to be offered an "upgrade" to a different room for our troubles. That would be so helpful. Oddly the "upgrade" did not seem to consider the following items: A) Our carefully chosen room that was not directly under dance or performance deck. Our "upgrade" had us under an activity deck so that we would hear people running along the deck, amplified it sounded "like a heard of wildebeest." B) We checked our access cards - which were in the new suite - and as surprising as this was since we were "not in the system" we also found that our access status was "Bella" class. One might be shocked that this "sudden" upgrade seems to have been a shift of our cabin denying the upgrade we paid for. Obviously our expectations of having the 12 drink tickets evaporated. I am left to ponder if the offered tickets were placed in the original cabin. C) Assured our luggage was to be forwarded, and feeling the need for my medication (asthma inhalers) I went in search of our luggage after a few hours. There was no effort to reroute our luggage to the new location. If I were to guess why - "we weren't in the system" so they didn't know where to look for it. It didn't make it easier for me to manhandle our luggage to the elevator when I found it only to find two elevators on service and two elevators consistently packed with people. This effort made me unhappy. That failure was not welcome - but at least I could take my medication. The dinner service was scheduled for 9:30 in the evening. It seemed light fare and we were hungry, and I was disappointed to have the sales pitch for drink services and alternate food offerings during dinner. Due to a change in our plans, since I was already ill with a cold, we requested an earlier dinner seating the next evening. Summary: at the end of Day 1 things felt like this was a shakedown cruise and people didn't really know how things were scheduled. It may be possible that the drink tickets were not delivered by the agency we booked with but the "not in the system" and room upgrade that wasn't an upgrade were not hopeful. My thoughts - "It can only get better." For the cruise: The cabin and the ship were clean, though I felt perhaps the ships stabilizers could be better. Aside from the pitter-patter of small feet in combat boots overhead some of the ceiling tiles creaked and any loose hangers in the closet would rattle. The buffet was not up to my expectations. Perhaps I expect too much but the offerings of pizza and burgers were not to my taste or to my body's acceptance. This persisted with other offerings I sampled over the cruise. I like food, and having to resort to salads (the salad bar was good) for my lunch left my wife bemused. Over the course of the week we also sampled the breakfast buffet. The comments as follows: Bell Pepper Omlette - "where is the Bell Pepper?" This was the same for the cheese omlette to the point that I went to another region of the buffet to find cheese to put on my cheese omlette. The "custom omlette" station had too long a line to sample the custom made omlettes but my experience with the others was not leaving me inspired. Some of the fresh plates from the rack were not clean. I know that is a difficult element to master when people grab ten plates at a time. We did get an earlier seating for dinner by the next day. (Yay!) We also had excellent company at the table and Jayland was eager to please. We learned then that we could order more than one appetiser, entree and dessert. That information would have been useful the first night and I don't understand why we were not told. The portions were still a small so we took to multiple orders. There were some disappointments and the meals were hit and miss. This included a shrimp bisque a couple of days in where my wife found one shrimp that would fit on my baby finger-nail. While I liked the onion soup the cheese on some form of plaster-hardened bread was hard to cut through. The other couple at our table agreed. We were again offered to buy steak and lobster. It felt like this was being used to leverage sales of the T-Bone steak and lobster. We were offered to purchase a wine for the New Years Eve dinner. Oddly, even though this was the first time we were offered we were told all but two sparkling wines were sold out. We noticed those wines were readily available at the bar on other evenings. This is at odds with logic - why were we not offered the new years selections earlier, and how can you be sold out of something you still had a supply of? Inquiring minds want to know. The room service was good, the shower clean, the water hot, with enough storage for our goods. In St. Kitts the room program did mention in the fine print that photo ID would be needed. After a number of stops where it was not needed this change caught me by surprise since I was not reading the fine print in detail. While there may have been an announcement it did not come across the speaker in our cabin and by the time I opened the door to hear what was being said in the hallway the message was in German. My German is way too rusty. We got off without photo-ID and had trouble getting back on. What would have been good? Having a SIGN by the exits saying "for this port you need photo-ID to get back" and maybe a person to check before they get off the ship. What else left me disappointed? Oh, one or two more things: I went to Medical - and staff were trying to stop me from going there. All I wanted was a blood pressure check (give me the cuff/stethyscope and I would do it myself) and the nurse practitioner didn't inspire confidence in that she didn't know how to find "blood pressure" in the menus and had to be shown. My wife went to the spa for a full package (massage, manicure, pedicure, facial) and she came back with a wound on her nose. The facial should not take off the face. "You can cover that up with makeup" doesn't cut it - the charge was for a first class service, there is no room for error on that. Yes, it healed by the end of the trip but it never should have happened or the charge should have been withdrawn. I was not impressed by the entertainment, either. Perhaps we were picky but we had been on another cruiseline and found there that the instruments were played on key, the singers had a greater dynamic range for vocals in pitch and rhythm and the dancers could dance in sync. I feel the decor of the Safari Lounge needs a revamp on top of that. Smoke - open casino smoke would bleed into other areas of the ship, making it hard to move to the other end of the ship without changing floors. The open smoking on the upper deck did on occasion waft to our balcony, and I did see someone toss a cigarette butt overboard - regardless of the rules it was disconcerting to witness. The Final Costs, on the last day I was surprised by the automatic tipping built in (10e/day/person) and thought this was included in the package price. Maybe I was wrong, but I felt I needed a drink. Waiting fifteen minutes to not have anyone take an order we changed bars. At the next bar I ordered a 6e gin and tonic from a menu and was presented with wonderful gin and tonic with a bill for a 7.50e ... and while this was corrected I could only ponder through the trip how many times this had been done to me, recalling that we were supposed to have drink tickets. Have I missed any details? Probably a few. Little things, like the MSC special access ramp that I couldn't use one morning at 9am scooting back to the ship with some cough medicine for my wife. There was nobody on the ramp coming off or going on, but it was for the yacht club members... so I got to wander the distance to the next ramp in the morning shower that happened overhead. A crisis it was not, but the ramp was idle. All in all, no single thing is worth crying about. Even all the things summed up are not a crying shame. However, it all adds up to an experience that does not match the effort to deliver a prime service. The restaurant food should be five star, room assignments should not be lost, the buffet should have a higher quality of food, the entertainment needs a boost, the Safari Lounge needs a makeover and the Nurse Practitioner needs better human relations training as well as practice record keeping on the computer Read Less
3 Helpful Votes
Sail Date: December 2018
This cruise was chosen purely because of the itinerary. POSITIVES: - The ship was lovely. - The cabin was lovely. - Food was great. - Drinks package was great value. - ALL of the wait staff and bar staff were soooooo ... Read More
This cruise was chosen purely because of the itinerary. POSITIVES: - The ship was lovely. - The cabin was lovely. - Food was great. - Drinks package was great value. - ALL of the wait staff and bar staff were soooooo lovely and friendly. They were also very attentive and professional. NEGATIVES: - Do not get a photo package unless you like fully staged studio shots (with fake Greek columns in the background) - Do not go on a shore tour. It is so easy to arrange your own little trips with the many people selling their services when you get of the boat. - The music on the ship is all very beige....like elevator music. There is good music available, but you have to look for it. - Communication with staff from the photo place, the Customer service and the Shore tours were incompetent and could not answer questions in a logical way. You have to be prepared to argue about EVERYTHING because the customer service motto is to blame the customer for anything that is wrong,rather than try to help them. - If you get injured on a shore tour (as my husband did) and have to get rushed to hospital, do not expect ANY support from MSC. They are useless....all of them. - The "desk" staff are rude. They do not know how to ask if you are ok after having a head injury. Of course all the lovely waiters and bar staff had perfect skills at doing this. If everything goes ok, MSC are fine. But the minute you have a problem, like being hit in the head by a mast off a boat, their complete lack of procedures, consistent stories about payment of hospital bills and just a simple check-in process after returning to the boat from hospital are inadequate. MSC "desk" staff seem to have a policy....it is not my department, it is not my responsibility, I do not know how to do that, my supervisor can help with that. We had several problems on the cruise with photos, shore tours and head injury and we did not come into contact with ANY staff that seemed to have a clue how to deal with people. LOVED all the destinations. Read Less
9 Helpful Votes
Sail Date: December 2018
We took this cruise from Guadalupe for seven days. Ship is great and very modern. The main issue we had was that everything is so disorganized. You can ask the same question to numerous employees and get a different answer each time. We ... Read More
We took this cruise from Guadalupe for seven days. Ship is great and very modern. The main issue we had was that everything is so disorganized. You can ask the same question to numerous employees and get a different answer each time. We spent a good part of our vacation resolving issues. Another issue was with the restaurants. Very ordinary food and in small quantities. Again, disorganized service with servers that have trouble communicating and who do not know details of the menu. Entertainment was so so. They use their staff for the shows so it becomes very repetitive. No special performers from the outside. We had very good service from our room stewart. Excursions were hit or miss and in certain cases seemed to be over-priced. They changed the base currency from USD to Euro between the time we finalysed our payment and the cruise date which impacted our total cruise cost. They also revamped their drink packages which meant that the wine package was no longer available. Only all inclusive drink packages were available, at ridiculous prices unless you drink full time. MSC is only a good cruise for those who haven’t experienced another cruise line. All and all, I will not cruise with MSC again, it is too frustrating dealing with them and there are too many negatives compared with the positives. Read Less
5 Helpful Votes
Sail Date: December 2018
We booked this Christmas and new year cruise 22-Dec -9th Jan-2019 as the itinerary offered places we had not been before, having travelled previously with MSC we were looking forward to this trip. The ship sailed from Guadalupe and MSC ... Read More
We booked this Christmas and new year cruise 22-Dec -9th Jan-2019 as the itinerary offered places we had not been before, having travelled previously with MSC we were looking forward to this trip. The ship sailed from Guadalupe and MSC chartered a Virgin Atlantic flight from Gatwick to Guadalupe, we were unable to book in for the flight and were advised the seats were allocated by MSC, to my horror I was not seated next to my husband and was very upset, we were unable to change seats as we were told flight was full not a good start to the holiday, and we also had the same seats on the return journey! We booked a balcony cabin on deck 10, it was fine, well appointed, well laid out and everything in good condition. The cabin steward was very attentive. TV in cabin had no English stations other than CNN or euro news, these just repeated the same news all day. You could however purchase a film in english available at €7 each, some films were over three years old! I did query this with the reception staff who were very rude, when advising the cruise was a sold as a French Caribbean cruise the TVs catered for this! Pools were good, however, the Jacuzzi was not monitored and very young children played in them freely even when the sign stated no young children, it was very difficult to find a bar person on deck. Lots of cans, glasses and bottles just left next to sun beds and you had to go to the bar to order a drink on most occasions. The pool towel was in your cabin and you had to bring this back each day to get a clean one, if lost threatened with a fine. Lots of towels left on sun beds for the day when people got off the ship! Sports bar – bar didn’t open until 5pm, no English premier football showed the whole holiday, American football and basketball on a wrap around all day (very few Americans on board) don’t get me wrong we didn’t want to sit and watch football all day but an option would have been good my husband asked if they could change the channel one evening to find out the results and they advised no as the TV was set by the I.T. department. Shows – all shows were performed by the MSC staff which were okay, and watchable, however they did become very repetitive with some of the same shows being performed the following week. The compare announced everything in about 7 languages so this was very frustrating and took forever. The wine bar La Locanda had a resident singer who was very good. It also had a great selection of draught and bottled beers. This was a relaxing area to sit and enjoy a quiet drink. Our favourite place was the Pheonician Plaza area next to the casino where you could get afternoon snacks/ sandwiches and a drink. Lovely cakes/pastries were also on offer. We found out it was open until 1am so used to swing by on the way back from the casino. The gelato ice creams are included on certain packages and are extremely nice , you can also purchase (not sure how much) Restaurant – the first night was disorganised no waiter to take you to your table, you were left to navigate the restaurant we therefore spent 10 minutes trying to find our allocated table. Food – this was okay there was always something we liked, the evening meals portions were very small you never came away feeling full (which could be good) although our waiter was very good and he always offered to bring extra if someone didn’t like what they originally got or the miniscule portion didn’t fill them. The main buffet could be chaotic in the morning, the restaurant was a better choice for breakfast and more civilized, it was very hard to find a seat/ table in the buffet no matter what time we arrived. Restaurant also had a buffet option and sometimes it was easier and quicker to utilise that rather than wait for waiter service. There appeared to be little coordination in relation to which waiters were responsible for which tables. All running around busy but achieving little (or so it seemed) Drinks – we opted for the all inclusive which was good and we pre-booked this before the cruise making a further saving, however, MSC had recently changed the packages so this caused a bit of confusion, drinks we had on previously cruises were now not included in this package, but we managed. Tea – sometimes hard to get an English teabag and often had to wait until staff got one from another bar etc. The good thing was you could order tea and coffee at all the bars. Speciality restaurants – paid for these however, Eatily was a disaster and I personally would not recommend, other people we spoke to enjoyed it, did not feel the service or food was any different from the main restaurant, items on menu not available, starter came and was cold, waiter not interested, we did complain nothing came of this, galaxy was good. Casino – good, be aware smoking is allowed in the casino! Gym was well equipped all machines in working order, sadly instructors disinterested in helping anyone other than paying guests. Muster – as this was classed as a back to back cruise, with new cruisers getting on after one week we found the bars closed for over 40 minutes and our evening meal was put back by half an hour to 9.30pm!! to accommodate the muster for the new arrivals, as all staff had to attend muster, this happened on two occasions which was ridiculous and something we have never encountered before. Ports of call – we called at Trinidad which we did not find friendly in fact while walking down the main street a person jumped out at us and shouted we were not welcome and to go home, we then did a u-turn and went back to the ship, would not recommend. All other ports were fine, we only booked one tour with MSC which was Christmas day in Barbados, which was a good job as everything was closed. Very easy to get taxi /tours when getting off the ship at half the price of MSC. Disembarkation process was good, as our flight was not until late in the afternoon we were allowed to stay on board with full use of all the facilities including our drinks package, we also did not need to be out of the cabin until 10 am which was a bonus. We eventually left the ship at 1.30pm and were taken to the airport by coach. A new luggage process has been introduced whereby the luggage was taken the night before disembarkation, and we did not see it again until Gatwick, which was great, sadly Gatwick let them down it was chaos. This may sound quite negative but the ship itself is beautiful and really MSC just need to apply their energies equally to simple things other cruise lines have mastered. Very few things happen when they are supposed to and when scheduling of shows and other entertainment are so close things need to happen when they are supposed to. Reception staff have extremely poor customer relations skills and it is not a language barrier. I witnessed other nationalities being brushed off with curt answers. Read Less
4 Helpful Votes
Sail Date: December 2018
We chose this 2 week cruise at Christmas because of the amazing itinerary. It visited some islands we hadn't visited before, including Guadeloupe, where we wanted to do the "Death in Paradise" tour, going to the locations ... Read More
We chose this 2 week cruise at Christmas because of the amazing itinerary. It visited some islands we hadn't visited before, including Guadeloupe, where we wanted to do the "Death in Paradise" tour, going to the locations used in the TV series. The ship didn't offer this but we booked an excellent tour through Viator. The ship looked clean and the decor was stylish, but our inside cabins 12135 and 12139 smelt strongly of cigarette smoke at some times of the day for the whole cruise. When we complained, reception staff were sympathetic and polite but ultimately ineffectual. They told us to call whenever it smelt bad and they would send someone up. We called but no-one turned up after the first occasion. On this occasion it was implied that the problem was due to the air intake for the air conditioning being on a smoking deck. As a previous reviewer has mentioned there are so many smoking areas, that cigarette smoke has infiltrated the whole air conditioning system, although all of the ship did not smell as bad as our cabins. We may have been unlucky with the air conditioning in these cabins as damp swimsuits took 3 times longer to dry than on other cruise ships. Also we did one previous MSC cruise on a different ship and I don't remember having the same problem. The other problem with this ship was no provision for gluten-free food in the buffet. The celiac in our party was told by a buffet manager he must eat only in the main dining room. This is disappointing as gluten-free pizzas and fries are available on other cruise lines. However the dining room staff were very good and friendly, as were the majority of staff on board. Finally, the embarkation in Pointe a Pitre was appalling. We were made to wait on the street until 14.00, one hour after the time we had been given, before the the port gates were opened, and then there was a stampede! Read Less
5 Helpful Votes
Sail Date: December 2018
This was our first cruise on the MSC cruise line. The MSC Preziosa is a lovely looking ship. Our cabin was not what we expected. We were on deck 12 in one of the fantastica cabins, we expected to have a sofa in our cabin, the ... Read More
This was our first cruise on the MSC cruise line. The MSC Preziosa is a lovely looking ship. Our cabin was not what we expected. We were on deck 12 in one of the fantastica cabins, we expected to have a sofa in our cabin, the couple in the next cabin to us were also disappointed as we both expected the same. We cannot fault our room steward, she was lovely and very attentive to detail, nothing was too much trouble for her. The majority of our meals were in the dining room. The food was very basic, not what we expected for a ship restaurant. At the end of the cruise we got to the stage where we just didn't know what to eat as it just wasn't appealing. This was the first cruise we have been on (out of many) that we weren't offered coffee at the end of our meal. We were very happy with our waiter and staff who were lovely and very attentive. We only went to one show so cannot really make comment on that other than to say that you had to hear the introduction in several languages. We would have liked to have stayed a couple of times in the El Dorado Piano Bar but were put off by the smell of smoke that came up from the casino on the level below. The smell of smoke was also a problem when you went through the casino to go to the theatre. We do like a little flutter now and again but couldn't cope with the constant stale smoke that radiated around that area of the ship. I paid for an internet package so that I could keep in touch with family at home but had various problems, it took a number of attempts from different staff to get it sorted. We also had to request twice for money to be taken off our account as it hadn't been done on the first occasion. We purchased tours for most days from MSC before going on the cruise. We complained about tour TRT16 Island Secrets in Tortola (sticker 13). It was a 3.5 hour trip advertised as visiting several places including a fishing village and a craft market. We only had 1 stop on the tour for a complimentary drink / toilet stop, the rest of the time we were stuck in a minibus, there was no opportunity to take photo's other than taking them through the glass windows. Another problem with the tours was that we weren't informed until the night before what time and where to meet. On one occasion we didn't get that information until 11.45 at night, this can cause a problem if you have an early start the next morning. On most cruise lines we've been on before we are given information on the port on a sheet along with the ships daily ie: a port map and currency. Going back to the Tortola stop - most people were unaware that they needed to take photographic id ashore, it was printed on the daily but printed so small that a number of people missed it. Some passengers who hadn't taken id were asked to pay money to get back onboard by the authorities. The dis-embarkation was a joke. There were over 400 people on a charter back to the UK. This had been split into 3 transit times. We just weren't given enough time to get through, this caused a 2 hour delay on the plane taking off. This itinerary was more like a ferry service between the islands with people getting on and off most days. We consider ourselves to be well experienced cruisers and have travelled to most parts of the world. Read Less
Sail Date: November 2018
We booked Aurea Suite und as Black Member in the Voyager Club we expected high comfort and attentive service. We wanted to enjoy the five-day-transatlantik and the lovely islands of south carribean as Barbados, Antigua, St. Kitts Tortuga ... Read More
We booked Aurea Suite und as Black Member in the Voyager Club we expected high comfort and attentive service. We wanted to enjoy the five-day-transatlantik and the lovely islands of south carribean as Barbados, Antigua, St. Kitts Tortuga and so on. But the five sea-days are pure horror. All sunbeds were reserved by towels at 7 a.m. so that a lot of people get no one the whole day. Out of sheer need, they bought a ticket for the private sundeck reserved for Aurea guests. And so this sun-deck likewise was crowded with reserved sundbeds, so that the Aurea-guest didn't find a free one. Same in the Spa, where are not more than ten relaxation beds for all users! It's fact, that there is to less public space on this big ships for all passangers. As Black-Member and Aurea-Guest we had priority embarkation - but we had to stand in the crowd in Genua. The cabin was really fine and clean, because of the tips for the roommate. Therefor the waiters in the buffet-rerstaurants have been very inattentive, so that we get our drinks after our lunch or diner. Neither to the welcome-back nor to the black party, the captain was seen. A huge appreciation for longtime frequent drivers. As a special gift for the Black-Members we get a Pencil! Especially strange is that the Black members are awarded the same pin as deserved crew members !? The Dining, especially the diner, ('impressed by a star-cook') was partially real poor. My wife cuoldn't eat this, so we take Diner in the Eataly. 'We are the Masters of the sea' is the advertising entitlement of the cruise lin. We don't think so! Read Less
MSC Preziosa Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 5.0 0.0

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