We chose this cruise to get some winter sunshine and we were lucky as the weather was excellent, with just one day of rain. We flew from Gatwick and the organisation at the airport was superb ( bags dropped off and we didn’t see them until we got to our cabin on the ship). Embarkation was quick and no problems, unfortunately our problems then started to occur. Our arrival at the port was later than expected so after boarding and going to our cabin we went to the buffet to get something to eat. We must have missed or did not understand the tannoy call for the attendance for muster station and other drills. We received a message later to attend a drill the next day. After being on the ship for 16 days we did not understand 90% of the messages given out over the tannoy. The dining room was well set out if a bit tight. Our waiters did an excellent job with service but couldn’t help with some of the food which was only average at best. We tried the buffet but as usual with cruises it was difficult to find a place to sit and food was only just average and repetitive.Entertainment was poor, activities were the normal as on most cruises. Poor service at bars with some of the items on menu unavailable. Because of the number of embarkations during this cruise there were always times the ship seemed overcrowded and whenever there was a drill nearly all bars and services were closed. Disembarkation was the same as most cruises with most of the day wasted. This llovely ship needs better organisation from the top to ensure satisfaction for customers. Would we use MSC again, not very likely. Worst cruise ever.