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Sail Date: February 2019
This was our third time on Celebrity and it seems as though each cruise has been better than the preceding one. Embarkation was a breeze. We got to the terminal around 1:30 and there was no one in line. We were through the check in ... Read More
This was our third time on Celebrity and it seems as though each cruise has been better than the preceding one. Embarkation was a breeze. We got to the terminal around 1:30 and there was no one in line. We were through the check in procedure, on the ship and in our cabin before 2:00; it could not have been smoother. Our room, a preferred inside, was immaculate and comfortable and Bruce, our steward, could not have been nicer. This fine young man had a megawatt smile and an attitude to match. He was excellent and always ready to help. Unlike some other reviewers, we found the food in the main dining room to be of consistent high quality. It always came out quickly and was perfectly prepared. Perhaps the fact that we dined at 8:30 each evening meant that there was less pressure or stress on the kitchen but we never, ever, had a long wait for any course. A special shout out to Natasha in the main dining room and to Gerry and his team, our servers. Also, high marks to Murano where we had a world class dinner with all the trimmings - worth every penny; thank you Ina! The Oceanview Cafe continues to be very crowded and finding a seat is an occasional challenge - avoiding peak hours is a good idea. The food in the Cafe is good, if not always memorable, and the staff consistently friendly and happy to assist. We tried many of the bars and found the staff expert and personable but frequently overwhelmed - more bar staff please! On several occasions we waited fifteen minutes to be served at the Martini Bar. The ship overall is really handsome and beautifully maintained. On this cruise we were pleased to see that there was much less aggressive upselling, an unpleasant experience on other sailings. We agree with other passengers, some venues can get unpleasantly crowded - using the foyer for the ABBA night is a prime example. Our one major disappointment was the entertainment which we found mediocre at best. Half way through our cruise we began to skip the shows altogether. We have found the entertainment only average on each of our Celebrity cruises; in our opinion, this is the one area that needs careful thought and improvement. We would also prefer to see a movie inside, in a theatre, and not on the lawn. Others must agree as the movies at night were woefully under attended. We pretty much did our own thing when in port, usually finding a cab to take us to a secluded beach where we could spend a pleasant few hours. The one exception: a full day island tour that we took on St Lucia. It was excellent but not for anyone who is prone to motion sickness: the roads are very narrow and very twisty - lots of corkscrew turns! A couple of the folk in our van were miserable. Our disembarkation was as easy and as effortless as our embarkation. Read Less
1 Helpful Vote
Sail Date: February 2019
First the positives (because there are many) The ship was clean. the crew were all friendly and polite. The ship is clean, everywhere and you never had to wait long for an elevator. To get off the ship for excursions was organized and ... Read More
First the positives (because there are many) The ship was clean. the crew were all friendly and polite. The ship is clean, everywhere and you never had to wait long for an elevator. To get off the ship for excursions was organized and easy. The food was pretty good. We ate at the Tuscan Grill for the first night and Nazareen was the person who would get us anything to drink. We saw her in the buffet every morning after and she remembered us and always smiled. She was very sweet. One thing that is a MUST on this ship is to go to Qsine restaurant. It is a specialty restaurant and you have to pay extra but it is well worth the extra price. It was the best meal we have had on any ship. Before each course there is a video/show that plays out on everyone's table and plate. Le Petit Chef catches and prepares your meal. When the video is finished, it disappears from the table and your waiter serves you with the same dish Le Petit Chef just prepared in front of you. This goes through every course and is very entertaining and great food!!! Don't miss this! We had anytime dining and always had to wait 15-30 minutes to be seated (there were 6 of us). The staff were very nice and the food was good. Joan was our stateroom steward. He was wonderful! Always greeted us when he saw us with a smile and a great attitude. Our room was always clean and everything stocked. One morning the divider on our balcony was loose and it was fixed when we returned after breakfast. Eddy the cruise director was great. You saw him everywhere. I don't think he ever stopped working. He was friendly and hilarious. He was the best cruise director we've had on any ship we've been on. The entertainment was excellent Really, the only bad thing was the Muster drill. This was the worst of any cruise line we've been on. People were jammed in the photo area shoulder to shoulder standing while we watched a couple videos (if you could see them over and around the people around you. I felt bad for people who where on their first cruise because I'm sure they weren't able to understand anything that was going on. If there were a real emergency, it would be awful. They need to have more areas for the muster drills and have fewer people. It was way too crowded! Everyone was complaining. Luckily that was at the beginning of the trip and the rest of the trip was wonderful! Read Less
3 Helpful Votes
Sail Date: February 2019
My husband and I had a fantastic time on our 10 day Caribbean cruise in February. Our cabin was perfect, and our balcony view was spectacular. The crew were friendly and extremely helpful. Everything about the ship was as advertised. ... Read More
My husband and I had a fantastic time on our 10 day Caribbean cruise in February. Our cabin was perfect, and our balcony view was spectacular. The crew were friendly and extremely helpful. Everything about the ship was as advertised. Because of the long day excursions, we chose late dining which worked out perfect. The food was exceptional, and we didn't feel rushed to leave. Our concierge was the best. She assisted us many, many times during the trip. Everything went without a snag from the beginning of the journey to the debarkation. The only negative part of our journey had nothing to do with the cruise, but with the hotel prior to beginning the cruise. We flew into Ft. Lauderdale the night before and rented a hotel room near the cruise terminal. We paid over $200 for a disgusting room with two full size beds, sticky carpet, broken light shades, running toilet, dripping sink, taped up chairs, and a horrible smell throughout the room. The next time I travel to Ft. Lauderdale, I will conduct better research on hotels in the area. As far as the cruise, we'd definitely go again! Read Less
1 Helpful Vote
Sail Date: February 2019
I will start with I am very sensitive to motion sickness and it was really windy and rocky for me . With the patch everything went well. Now what did not go so well, the embarkation was not so hot , it was our first cruise and had no idea ... Read More
I will start with I am very sensitive to motion sickness and it was really windy and rocky for me . With the patch everything went well. Now what did not go so well, the embarkation was not so hot , it was our first cruise and had no idea how things worked, was not helped by anyone we kept telling staff we were concierge class I think we had an invitation to the Opus restaurant but was not directed to that we were told to go to the 14th and 15th floor, which we did and we also had the beverage package but no ever came to ask us if we wanted anything to drink . Our cabin was ready at 13:00 which was good and it was really nice, very clean ,the patio is great . The room was very well cleaned the whole cruise just a little flaw on our last night was locked out of our fridge which sucked cause no cold water in the morning or cold juice , we were charged for bottled water so be careful Water in room not included in beverage package. The shore excursions were fabulous we had such a great time, well organized we loved every single one from the beach , the caves in Barbados ,to the Jeeps in St Marteen . We spent our wedding anniversary on the ship and had reserved a seat at the Qsine Restaurant which was spectacular from the food, the service ,the staff and the entertainment everything was beyond our expectations . The captain is a very nice person ,nice smile and greets and makes people feel at ease and welcomed . The entertainment is really nice 2 shows a nite for early birds like us . The food was good , the young girl who made my toast every morning remembered me and burnt my English muffin like I love them Read Less
1 Helpful Vote
Sail Date: February 2019
Celebrity Reflection – cabin 6232 This was our 7th cruse, 4th on celebrity and second on reflection. In hindsight this was the best cruise ever, my husband and I(65 and 67) loved every minute. The ship was in excellent condition, ... Read More
Celebrity Reflection – cabin 6232 This was our 7th cruse, 4th on celebrity and second on reflection. In hindsight this was the best cruise ever, my husband and I(65 and 67) loved every minute. The ship was in excellent condition, cleanliness was top notch, food was good (perhaps not outstanding) and the itinerary was amazing. Embarkation and disembarkation at Fort Lauderdale was straight forward and took about 40 minutes each time. The horror stories that I had read about US customs were unfounded. Because we had a late flight I booked a dayroom at the Pullman hotel close to Miami airport and that was a brilliant idea. Hours spent by a beautiful pool while my husband had a leisurely rest rather than sitting in the airport for 10 hours, money well spent. . My husband and I had purchased the premier drinks package primarily because I like drinking champagne. We love the ease of having a package but although it was good with 5 sea days perhaps not cost effective, there is a limit to how much I can drink! The classic package is included with our September cruise so we have decided to pay the surplus and see how the $’s work out. We loved our cabin (6232) and balcony and Xavier our cabin steward was excellent, he kept our cabin spotless and always seemed to anticipate our schedule so we hardly saw him. When we did bump into each other he was charming, friendly and very helpful. A true star We like to have a very lazy (possibly sedate cruise) and the age range of passengers suited us as there were few children, not too many dedicated drinkers and not many walking aids. I would guess the average age was about 55-65 Entertainment was good and seemed to suit all tastes. ‘A Hard Day’s Night’ – the Beatles tribute band was superb and had everyone singing clapping shouting and reliving their youth. I loved their performance. The solo guitarist, string duo and house band were all excellent. We booked private tours at each port using cruise critic, trip advisor and previous cruisers comments to choose and organise. All were excellent both in content and economically. I much prefer small group private tours rather than celebrity tours. See my more detailed reviews on trip adviser Miami - Big Bus Tour - bit disappointing St Johns - Scenic Tours - value for money Barbados - Calabaza - catamaran tour - beyond amazing St Lucia - fun packed day St Kitts - Royston - amazing guy - book him St Marteeen - Soualika Tours - Excellent but perhaps not for 65+ Celebrity is our cruise line of choice and we can’t wait until our equinox cruise in September. Read Less
Sail Date: January 2019
We chose this cruise because of it's interesting stopovers. Columbia, Central America and Mexico. It provided much more interesting tours than Caribbean islands. Independently we arranged a very good 2 hour walking tour of ... Read More
We chose this cruise because of it's interesting stopovers. Columbia, Central America and Mexico. It provided much more interesting tours than Caribbean islands. Independently we arranged a very good 2 hour walking tour of Cartegena - Yellow Umbrella Tour. Our other tours were arranged through Celebrity - Stingray City and Snorkelling in Grand Cayman were excellent. We visited Panama City and the Agua Clara canal lock, Veragua rainforest in Costa Rica and a Mayan site in Mexico. The 3 reef snorkelling in Cozumel was a little too long. The buffet on board was excellent and the main restaurant in the evening was good. The entertainment was the best we have experienced on a cruise - both the evening theatre and live performances on deck during the day. Don't go on this cruise if you don't like loud music on deck during the day. Everyone on board was very friendly and Celebrity were very well organised. Read Less
Sail Date: January 2019
The cruise would have been even better had I not gotten a severe upper respiratory infection on the 8th day of the cruise! Our Concierge cabin was standard and adequate. Loved sitting out on the veranda reading! Our Steward, Felix, was ... Read More
The cruise would have been even better had I not gotten a severe upper respiratory infection on the 8th day of the cruise! Our Concierge cabin was standard and adequate. Loved sitting out on the veranda reading! Our Steward, Felix, was very helpful and on top of things. We had an easy embarkation and a nice lunch in the Opus Dining Room before being allowed in our cabins. As with last year's cruise with Celebrity, they really need to get their dining situation resolved. We signed up for 'early sitting - 6 p.m.,' yet they kept making us make reservations nightly. On the 9th night found out we'd been assigned a table every night, but absolutely NO notice sent to cabin on table assignment or showed up on app until the 9th evening! Instead of getting our assigned 6:00 p.m. table, they kept insisting that we call for reservations daily. It appears they have no system for determining which cabins have assigned seating and which are not. It is a REAL pain to remember to call every morning! I will say the food in the dining room was good! The medical staff on the ship was excellent! I was under their care for 3 1/2 days, though allowed to return to my room and not confined. I pretty much opted to confine myself though and ended up using room service. Be sure to verify that your medical insurance will cover your cruise OR buy insurance to do so. Embarkation was easy and we were on the ship in about 30 minutes. We had to have 'assisted' disembarkation due to my illness and I must say assistance from leaving the ship to getting our luggage, through immigration and then to a cab was excellent and carrying! A Special THANK YOU to all of them!!!!! Read Less
2 Helpful Votes
Sail Date: January 2019
We enjoyed the variety of ports- history, Panama Canal, Cartagena, Costa Rica rainforest and Cozumel! Great ship and service Good food on board... only negative was QSine- tiny portions, waste of money- heard the original format was ... Read More
We enjoyed the variety of ports- history, Panama Canal, Cartagena, Costa Rica rainforest and Cozumel! Great ship and service Good food on board... only negative was QSine- tiny portions, waste of money- heard the original format was excellent! The Costa Maya port was not good.. village just for cruise ships- better to be 2 nights in Cartagena or different place. Dora De Explorer the best guide in Cartagena.. she is smart, warm and loves her city!! Let her show you Cartagena Roberto also an excellent tour guide in Panama The specialty restaurant that you should try is The Porch! Mediterranean fare so lots of Seafood- fresh and delicious.. lobster, shrimp, fish all very good Probably the best meal on our cruise and less $ than most other specialty restaurants.. of course, nice rooms.. clean shop and pretty Martini Bar super busy but fun as always Inc- house band were excellent Entertainment overall very good! Read Less
5 Helpful Votes
Sail Date: January 2019
I chose this ship and date to travel with five of my best friends. They had never been to any of the ports on the itinerary and since Imhad, I was the guide/planner. I had been on the Reflection on its innaugural transatlantic and again ... Read More
I chose this ship and date to travel with five of my best friends. They had never been to any of the ports on the itinerary and since Imhad, I was the guide/planner. I had been on the Reflection on its innaugural transatlantic and again in November/Dec of last year. I chose this ship for several,reasons: The crew on this ship are some of the nicest people I've had the pleasure of meeting. The food - outstanding and consistently good - and such a great selection every day. The cabins are large and roomy and the showers to die for. I knew they would love the ship as I do - and they did. We had a magnificent cruise and a grand time. It was like old home week when many of the staff actually remembered me from my Dec cruise. I got many hugs, and handshakes and hello Miss Barbara. It was really special, We had picture perfect weather, calm seas and it was the best cruise ever. Read Less
7 Helpful Votes
Sail Date: January 2019
This was our fourth cruise. Our daughter got married on Royal Freedom, then we did Norwegian Epic to the Mediterainean, then Norwegian Sun to Alaska. We chose Celebrity this time because my sister told us Celebrity has the best food of ... Read More
This was our fourth cruise. Our daughter got married on Royal Freedom, then we did Norwegian Epic to the Mediterainean, then Norwegian Sun to Alaska. We chose Celebrity this time because my sister told us Celebrity has the best food of all. We went with a group of 8 all between 63 and 75. We flew Westjet from Toronto to Ft. Lauderdale worry free and stayed in Ocean Beach Club hotel in the north end. Although it is a half hour north of the port, the hotel prices are cheaper than near the port. This hotel was fine and friendly staff. We didn't tour Ft. Lauderdale we just spent the night had a nice dinner in the hotel and grabbed a cab in the morning for the ship. We always arrive at the port city one day earlier than the cruise date in case of any bad weather or plane trouble from Toronto. (Lesson learned, it happened to us once where they couldn't get the cargo doors to latch and held us over 22 hours in Toronto because they had no other plane.) Once at the port the Celebrity embarkation was going smoothly until they announced their computer malfunctioned and everyone who already had their Seapass with photos had to have their photos retaken. This meant everyone in line had to wait while about 1000 people had to have photos retaken. Nobody could board the ship. Everyone got grumpy waiting and Celebrity kept saying they were sorry. It took about 2 hours extra standing in line while photos were retaken. There were no drinks or snacks offered to anyone during the wait. One thing about Celebrity I don't care for is they have a pecking order of select guests, who obviously pay more, for different classes of sailing. The Aqua class example. Celebrity also lets the preferred classes board first, and they even have their own restaurants and bars on board the ship for these preferred classes only. It really does make you feel less important if you're not paying for the higher classes. But we never felt dissapointed in the normal restaurants and bars, just so you know, some restaurants you can't use. Once the computers worked again embarkation sped up and we moved along fine. The ship is beautiful. Clean and well maintained what you can see. The staff are all very friendly and look you in the eye when they approach and say hello. Staff direct you to the 14th level Oceanview Cafe for food and also told us our rooms were ready now! We were in stateroom 8120. Starboard side (even numbers) with a verandah. About 8 rooms from the front of the ship. The up and down wasn't as bad as my wife thought but there was noticeable side to side rolling as the Caribbean sea seems rougher than the Atlantic. The room is a standard verandah stateroom like other ships we have sailed, with a 32" wall mount TV. The bathroom is all contained, i.e. The toilet, shower and sink are all in one room. If one is sitting on the toilet it is tight if another is at the sink as you are touching. Some ships have the sink outside the toilet area and that is a better set up for getting ready each day. You can check your Seapass account on the room TV but note you can also download an app onto your phone for Celebrity that also tells you current costs and gives you the daily itenary. We found this app very useful and you download before you go on the cruise. It's easy for Apple or Samsung phones. There were two 120V ac outlets at the desk. Lots of storage and wooden hangers. A mini bar in the fridge (expensive) two bathrobes and a hair dryer that works well. The towels are changed every time you seem to leave the room as our steward (Singh-India) was very keen and seemed to know when we came and went. Room service was used daily around 4pm for coffee and tea. It was quickly delivered. After 11pm they charge you $4.95 for delivery. The first 2 days of our cruise the guys all found the bartenders would drive you crazy with telling you to upgrade your drink package. Every time you got a drink they would give you the pitch. It became annoying. After the 3rd day they seemed to stop bothering you. Again some bars are specialty bars for certain class of passengers and unless you have the high end drink package you can't get in there. Generally bar service is very good. The Cafe Bacio on the 5th floor is excellent for coffee, lattes, expressos and cookies and cakes anytime of the day. There is a lounge there and it's great to sit at to hear music from the 4th floor. The Bacio is also beside a Gelato ice cream bar but there is a charge for it. I never saw anyone using it. The server just stood there all day. There are ice cream stations on the 14th floor Oceanview Cafe and the 15th floor an ice cream self serve machine. Smoking is only allowed on the port side 5th floor and 15th floor port/rear side. You'll get to know the regulars. We never used any specialty restaurants as we enjoyed the Opus Dining Room for dinners and some breakfasts, and the Oceanview Cafe for breakfasts and lunches. We ate around 6:30 pm each night at Opus on the 4th floor and were seated pretty much at the same table. Our server was Alexio -India and Paolo. Both men were excellent and very kind. We tipped them extra near the end. Most ship buffets change their menu slightly daily, ie, one day you will get sushi or a large variety of Chinese. This ship has a restaurant called "Sushi on 5ive" (extra charge) and I guess that's why our buffet never offered any sushi. The Celebrity Reflection has several restaurants just for upper crust passengers that we couldn't eat in anyway. Some people may think this is separation but we never felt left out. The Opus Dining Room menu changes daily with one night being lobster, two nights were prime rib. The Opus also has daily standards of fish, New York Strip steak and a chicken dish. All were delicious. Now I mentioned this before, we noticed the Celebrity passengers average age was 65. There are no water slides on this ship. The pool areas are crambed with lounge chairs and hand rails. Daily the 14th and 15th floors are filled with older people sleeping on loungers with a book across their chests. Nothing wrong with that if that's your thing. We didn't see more than 10 19-28 year olds. Only saw 2 children under 3. And many of the passengers seemed to have mobility issues ie leg problems. canes, wheelchairs, knee braces. Entertainment was OK. They have a house band, a duo, a singer/guitar player and a big band type combo. The various bands only play for about 45 minutes then stop. At night the house band plays in the Sky Lounge at the front of the ship but it rocks so much side to side my wife couldn't stay in there. We found by 10 pm the ship was very quiet everywhere. Again the age group is older and they seemed to disapear. There were a few nights where there is an Abba tribute and lots get up to sing along and dance. There was a 60's night and again the seniors are up and dancing. Lots of fun. We saw some shows, magician was great, juggler was amazing, Danny Smart guitarist doing Beatles/Elvis tribute, comedian was very funny and a cirque de sole type show. Great movie shown was Bohemian Rhapsody. We got off at all 5 ports of call. We never took any ship excursions. Most bars in town offer wi-fi but you must drink or eat for them to enter the password on your phone. And it is slow wi-fi. The Reflection has two floors with shops on it. We found the 4th floor has the lower grade stores, the 5th floor has the high end stores. My wife wanted a Michael Kors purse. One day near the end of the cruise this store has a sale. My wife asked the clerk if this purse would be on sale that day as currently, with the Cdn exchange rate, this purse cost the same as back in Canada. The clerk was honest and said that purse was a popular purse and it never goes on sale, the sale purses are red or yellow or outdated models. We went back on the sale night and they announced every bag in the store was on sale. They were. But my wifes model was not on display! Debarkation we carried our own luggage off and it was fast and easy. Overall the Celebrity Reflection is a fabulous ship in beautiful shape with good food and friendly staff. Lots to do on board if you want to. I wouldn't say the food was better than Royal C. Or Norwegian, but we are glad we tried it for ourselves. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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