The ship is very unorganized.
The food was the same every day.
Front desk clerk named Barbara Uchiyama was always scowling and treating guests without the least education and attention.
The tours were disorganized.
The guides hired by MSC knew almost nothing about the tours, reaching the height of not wanting to take us to the Mount of Olives in Israel because he preferred to take ...
I picked this cruise for the price as a solo traveller as I thought the itinerary was good for the time of the year (Dec), overall I got good value for money as the ship was clean and the crew hard working. The food in the buffet was good Italian fare with hotdogs and burgers always a favourite for the kids and grown up's alike. The big let down for me was the standard of food in the restaurants ...
Chose this cruise as it was a bargain. 2 x nights in Venice, 5 x day med cruise, 1 x night in Genoa. We had obstructed outside cabin. Opera is a very clean and tidy ship with an excellent crew. We purchased a drink package that was 29 euros plus service charge per night. I think we broke even and possibly drunk more than we would have done if we had just paid for drinks as we went. The ...
This was our first cruise with M.S.C. cruises and we chose this cruise for the itinerary not the ship. Before we booked our cruise we looked on various websites for reviews on the Opera but there was not many, and what there was were not very good. The majority of the passengers were from Italy as you would expect as this cruise line is Italian and sailing from Venice. If anyone is looking for a ...
Never ever again will I ever step foot on this cruise company!!!! One activity every hour. For 2500 passengers!!! Boring! Not enough restaurants to feed people resulting in very long queues with a lot of angry people! Rude and extremely ignorant staff!!! A lady fainted in front of me and not one staff member went to help her! This ship is unsafe as the crew have no idea of what they are ...
Our table was 671 and they always make sure we had that table right by the window and our waiter Mr. Kumar was amazing and he spoiled us like we have never been spoiled before. Pankaj Kumar, we will never forget you
The food was amazing our rooms were perfect the balcony could use a little bit more space but otherwise it was fantastic.
But the entertainment wasn’t Las Vegas style it was ...
We felt there was a lot of waiting in lines. But the guests were very rude, arrogant & pushy. And people invade your space. Waiting for a shuttle bus, for approx 200 people and only one arrived a fight broke out.
There needs to be more organisation. There is hardly any waiting staff around the pool & go to the bar you would die of thirst waiting to be served.
The ship is clean, but in parts ...
First impression on entering the ship and speaking to customer service we didn't think we would enjoy, as we had booked a drink package and disappointingly they had no southern comfort. This is our 8th cruise and first ship not to supply this. That being said if customer service would have apologised and at least tried to find an alternative we would have been a tad happier. Customer service ...
Picked this cruise from Bari as we wanted to come back to Bari and spend time in the Puglia area..
Cruise was great although more time could have been spent in ports .
Restaurant waiters and service was great and food too.
Our housekeeper Mundir was very helpful and always there if Needed. Room was always cleaned to perfection.
Entertainment staff were the best I have come across on ...
I have been on numerous cruises With various cruiselines over the years but I have never been on a cruise as BAD as this! Dirty cabin, dirty food halls, overcrowding, rude staff, the list goes on! Spend your well earned cash on a more reputable company because MSC falls way beyond poor value. I shouldn’t have to ask for a clean cabin, I shouldn’t have to ask for for clean linen, cutlery and ...