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Excellent

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MSC Divina

MSC Seaside

MSC Meraviglia

MSC Sinfonia

MSC Musica

MSC Poesia

MSC Fantasia

MSC Orchestra

MSC Armonia

MSC Preziosa

MSC Splendida

MSC Magnifica

MSC Opera

MSC Lirica

MSC Virtuosa

MSC Seaview

MSC Seascape

MSC Bellissima

MSC Seashore

MSC Grandiosa

MSC World Europa

MSC Euribia

Wonderful ports!

Tortola

We chose this cruise due to the itinerary and price.  We booked an inside guarantee and got upgraded to a deluxe balcony.  The location was perfect.  Very quiet and close to everything. The room was spacious, the balcony was awesome our our room steward was great.  Only complaint:  we could not get our ice bucket refilled since the machine the steward had access to was broken.  This has never been a problem with past cruises. 

The ship is smaller and very easy to access public spaces.  The ship is very clean and looked very nice.  

The only complaint we had was pretty major to us. And it really tainted our feelings about few sailings on MSV.   Our dining time was late, 9:00pm.  We could not get it changed to the earlier time, 6:30.  Their excuse was that it was hard to find tables for two that weren't booked but we were willing to dine at a larger table but they never seemed to acknowledge that request.  Instead, they had us come to the dining room at 6:45 and basically beg for a table and they would serve us if they felt like it.  It felt really unwelcoming.  We ended up only going half the nights.  The buffet food was not very good.  But the dining room was very nice and tasty. 

The itinerary was very port intensive so we did a lot of activities, so by evening we seldom felt like venturing out of our room so we didn't see much entertainment.  We aren't big drinkers but we brought some shooters and were able to buy diet coke and diet 7up as mixers.  But we would take our cocktails to the lobby for some lovely piano music.  Embarkation was awesome, very fast and we were immediately allowed into our room at 11:30.  Disembarkation, on the other hand, was not so smooth.  We were supposed to be off the ship at 8:50am.  We were not able to get off until 10:00am.

Rouen

I recently embarked on a Mediterranean cruise with MSc Musica, and overall, it was a memorable experience. The cleanliness of the rooms, particularly on Deck 8, truly stood out; they were impeccably maintained throughout the journey, ensuring a comfortable stay.

The real stars of the cruise, however, were the staff. The waiters, including Walber, Josue in the L’Oleandro restaurant and Santosh in the Il tuncano bar who went above and beyond to make our dining and drink experience exceptional. Their dedication and attentiveness were remarkable, and they made every meal a pleasure.

The theatre entertainment aboard the ship was nothing short of incredible, rivaling the standards of London's West End. The performances were captivating and added a touch of glamour to our evenings.

One notable mention goes to the head waiter, Jose who exhibited exceptional care and understanding regarding my wife's nut allergy. He went the extra mile to ensure that every meal served to her was completely nut-free, providing us with peace of mind throughout the cruise.

However, it's worth noting that there was a discrepancy in the advertised formal nights. Despite the expectations set, they did not truly live up to the formal standard. Furthermore, in the evenings, we noticed that some fellow guests were dressed far more casually than anticipated, which detracted from the overall ambiance.

Regrettably, there was a downside to our journey. Our scheduled stop in Mykonos had to be canceled due to high winds, which was undeniably disappointing, as we had looked forward to exploring the island.

Additionally, there was a service hiccup on the evening of September 9th at the il Tuncano bar, where [Bar Person] was the only staff member on duty. With limited personnel, service became excessively slow, prompting us to seek refreshments elsewhere on the ship.

Despite these minor setbacks, our Mediterranean cruise with MSc Musica left us with fond memories, thanks to the outstanding room cleanliness, exceptional staff, and remarkable entertainment. It's a journey we'll cherish, with only a few ripples in an otherwise smooth voyage.

MSC Musica - Review 

Serious plumbing problems:

As soon as my family and I arrived at our cabin (IR1-Deluxe Interior), the flashing of the toilet did not work, neither did the shower drain! I quickly informed the reception about this serious issue. It took them more than 24 hours and countless visits at the reception to fix the toilet and the shower! I made countless attempts to change my cabin but they declined, until the cabin had an unbearable smell (after approximately 16 hours!), in which they agreed to give us a temporary cabin to have a shower and use the toilet. On the MSC Musica, there is no complaint form and the reception staff declined to sign a letter that I wrote stating my experience that I had never received a functional cabin and that it took them >24 hours to fix the shower and toilet. Off the record, they did offer my a bottle of wine or a massage which of-course I declined!

Long embarkation: 

My family and I have been informed to check-in from Limassol port, from 09:00 until 10:00, but the check-in opened 10:00. In addition, it took a while for the staff to issue our boarding cards, because the 'system' was working sporadically.

Delay at activating the 'Cruise Card Activation points':

As soon as we embarked onto the ship, I registered my debit card. In the afternoon (of the same day) my wife order crepes, at the pool area, for my children. She then asked for the price of the crepes but the staff could not tell her how much a crepe cost. Instead they made her sign a waybill, which she declined, since she did not know how much they will charge us.  

Good entertainment:

Especially the entertainment at the theater was well performed!

Mediocre cruise 

MAIN RESTAURANT :

THE FOOD WAS WELL BELOW AVERAGE,TWICE THE BEEF WE ORDERED WAS HARD AND CHEWY,

They had for main courses every day   pasta (with no meats) and rissoto. The indian butter chicken it was a shame for the indian cooking!!

In general, the food was tasteless,no imagination.

 it is true  that  we were spoiled by all other cruise companies (royal car.-princess-celebrity-carnival etc) when even the pickiest could find something he likes.

Even though we had drink and internet package, they went and charged  my wife 69.24 euros for internet,it took me 1 hour waiting untill they fixed it.

It took me another hour and 20 minutes to make them correct their mistake of not giving us  the $50,00 onboard credit (per person).of course there were no apologies given for both problems.

You don't want to spend your vacation time to correct their mistakes.

By the way, our welcome back cocktail was given two days before we disembark!!!!!!

My wife and i decided that that was the last cruise with msc !!!

THE WORST ORGANIZATION WE HAVE EXPERIENCED

This cruise is a very nice way to visit several nice and different places in a single trip. You can experience the greek islands, the ruins of efeso, jerusalém, cyprus. All wonderful and diverse experiences. You can visit the cradle of occidental civilization in a few days. We made the cruise with our two teenage sons and was a balance between education and amusement. They enjoy the night disco parties and we enjoy too. The entertainment on board is week planned, you have always things to do. The crew is nice and professional, manly our table waiter i wayan. The food onboard is enjoyable and diverse. The only problems are the cues on the reception and on breakfast.  i think that the staff for this two areas must be added. The excursions were well organized but expensive. The information about the places that we visit should be more explicit, manly the tips that we cannot find online. The internet prices are very, very expensive.

Nice overall experience 

We went to a 7 day cruise on MSC Musica starting from Piraeus in August 2023. While MSC Musica is neither the newest nor biggest cruise ship MSC Cruises has, we (mom and I) enjoyed the cruise. 

The itinerary is one of the best there is with Haifa, Santorini and Mykonos being the best destinations. Others were nice, too; I'd say that if you want an extra sea day, skip Kusadasi unless you really want to go to the Ephesus excursion. 

And, while many reviews stated otherwise, the customer service was top-notch at least to our modest Northern European standards. I'm not sure what people are expecting; kissing your feet while there are 2000+ other passengers on the cruise to serve as well? 

There were some downsides, however, like our bathroom not working for a few hours during the last 2-3 days in our cruise.   While it wasn't fun, we managed and we didn't let it to ruin our trip. The crew apologized several times and even brought us champagne and snacks as an apology. 

Another downside was, as you may expect, the number of people. But we knew it already when booking the cruise as it was in the beginning of August. On the sea day, do not expect to fit into the pool :D in fact, we avoided the pool area as much as possible and went swimming only very early in the morning. If you are going on high season, we suggest you to do the same. 

Overall, it was a delightful cruise worth our money. It is not luxurious, but then again, we weren't looking for that. We wanted a fun experience and that is what we got.

Great itinerary, lovely crew!

We chose this cruise as we’d cruised with MSc 9 times before and been on this boat before. We also chose it because of the stops. 

The boat is very tatty and needs a re fit. Our balcony was unavailable 2 days of the cruise due to maintenance. Cleanliness on board is non existent. People walk into buffet restaurants in bathers bare foot and in damp towels and aren’t challenged. Pointless having hand sanitizer as no one uses it. Dress code doesn’t exist in main restaurant especially on formal nights where passengers came in wearing ripped shorts t shirts and flip flops. The passengers regularly changed table during the sitting!!! Singers in the bars sounded as though they were singing karaoke and were painful to listen to. This cruise has actually put us off cruising as we had such a bad experience. We both came back home ill and having cruised four times in the last 4 years with MSc and other companies this came as a shock. We’ve cruised with celebrity, royal Caribbean, p and o and also tui so we’re very disappointed.

Worst cruise I’ve ever been on 

I chose this cruise because MSC is a “famous” cruise company.

Too many mistakes in one single cruise experience.

1) overcrowded

2) crew is not properly trained to serve too many people

3) Pre booked drink package are not in the system so they asked a proof that I bought it in advance, and even after it, I didn’t get the preciously deal price

4) Reception team does not have commitment to solve your request. Besides this you have to take the line. Even to get a   Daily program that by their mistake. It was not my room

5) Internet is expensive and the speed is a kind of joke. 0.24 mb  (checked on Speedtest. This service does not allow me even to load a web page in a reasonable time

6) a lá carte breakfast is a mess. It uses to take 20 minutes to someone get your order 

7) On “a la carte” dinner, I got a bonus: a plastic cut   in my salad and the soup (no consistency at all ( it seemed to be. Dirty water) 

7) Room service is fine 

8) if you need to ask something to the waiters, be sure that you  set  a relationship with him, otherwise…

Should I continue?

One word: disappointing  

We chose this cruise because of the eastern Mediterranean itinerary. It doesn't take much research to realise that MSC is good value for money. Excursions were good value for money too and we had great tour guides in Israel, Cyprus and Turkey. We had a deal that included a drinks package which was fantastic. There were so many places to get a drink. You could definitely avoid the crowds on this cruise too by being strategic with where you went and when (eg. Go to the pool bars if it's raining, windy, or at night before they shut at 10pm). The staff are very hard working, kind, and make an effort and unfortunately I don't think the guests thank them enough for it. The rooms have plenty of storage space. Beds were comfortable. Housekeeping were very efficient and friendly. We had an interior room and unfortunately someone must have been breaking the rules and smoking in their room because several times we came back to the smell of smoke wafting through out air ducting system (doesn't surprise me with some of the rude guests). If you can afford a room with a balcony this would be resolved. I would definitely travel again with MSC and the Musica is an oldie but a goodie.

Cheap and cheerful 

We have just completed a seven day cruise on the MSC Musica to Greek Islands starting from Haifa yesterday the 4th May 2023

The ships senior front of house and officers need to show understanding that there are paying passengers aboard and treat them accordingly 

The cruise in itself was mediocre at best the waiters and room staff were good and no complaints on their service but whilst we were a party of 5 all over 70 we can all say the ship is tired and it shows.

Out major complaint and the reason I am writing of this critical review was the shambles and grief caused to about 100 passengers who were forgotten about by the crew and left alone prior to disembarking the vessel on the last day

This group was listed last at 10 am time and to assemble in a certain location.

From that location 2 earlier groups were to disembark 9 am an 9 10 am. Crew were there and took them to the correct gangway.

The crew stated that the would return to take the last group, instead on one member staying with the group to make sure they were looked after and reassure them that all was ok no one came back  in the mean time the ship was making announcements everyone needed to be off the ship by 11 am as customs and immigration were closing for several hours.

As you can expect people panicked and were unsure what to do so by about 10 15 10 30 people stated to look for a way out with no instructions the went to a gangway which was not correct.

In short we were left on the ship for an extra 2.5 hours not offered food or drink and treated as if we were at fault for not getting off when we confronted senior staff and some officers they blamed us, they said some one came at 10 30 the truth is do not believe it as to many people were left on board

The ship for security reasons should never have left a group alone without a MCS staff member with them at all times.

In short we finally all got off cost me lost time had to pay for a driver we did not use and find another ride.

The Ship blames everyone including port authority for hold up, where in fact if the had proper safety procedures in place where staff stayed in place none of this happened.

So in conclusion would not recommend MSC Musica as a cruise ship until the senior Staff learn we a guests and treat us like that and not as some rabble to be tolerated .

Worst Service ever had

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