I have been on many other cruise lines, but wanted to give Princess a try because of their "higher class reputation". The customer service was awful! We would acknowledge staff with "good morning","hi" etc., and rarely heard any comments back. We would just get an awkward stare back. Hardly saw any staff smiling or speaking with passengers. Ordering drinks from the bar was a horrid experience ...
Supposedly a 21 day cruise……..
My wife and I have just returned from our cruise together with another couple that we invited to come along.
When we planned this trip it was supposed to be a gift from me to my wife and from her to me as a 55th anniversary present and our mutual 75th Birthday present.
It turned out to be anything but pleasant. Princess has lost all consideration from us ...
My family and I have gone on 2 princess cruises, one previously and one now. Last time, we felt a little disapointed but still fairly happy. Granted, that was only 7 days to Alaska. We went on a 15 day cruise to Hawaii, and it has been just lame all around. I don't wanna sound snobby, but I unfortunately will. The food tastes like garbage. All of the available "deserts" have this disgusting ...
I am not an experienced cruise customer. Only 1 other cruise and that was over 2 years ago. However, several friends wanted to take the cruise, so we booked a mini-suite.
Embarkation went very smoothly. Disembarkation was very slow with no explanation given for the 1 hour delay.
The cabin was ok. Sufficient room and storage. A little worn. Bathroom tiles worn and stained. Grout was failing. ...
Response from TaylorW, Social Team, Princess Cruises
Hi Gary, we apologize for your disappointing experience onboard Grand Princess. Our team strives to provide impeccable service to each and every guest, and we are sorry that you did not...
Chose for the 15 days away. Aggravating voyage. The food is not what it used to be. The ship is run down and in desperate need of a major overhaul. Creaks and groans in moderate seas. Elevators are being serviced and the doors open very slowly. The worst is no internet from San Francisco to just before Hawaii, and then for a half hour. Next time we had internet was just before Ensenada. Lied to by ...
Response from TaylorW, Social Team, Princess Cruises
Hi Aurthurg, we are truly sorry you had a poor experience aboard Grand Princess. Our team strives to provide impeccable service to each and every guest, and we are sorry that you did not...
We chose this cruise to celebrate my parents 50th wedding anniversary. I loved the itinerary, but wish we would have chosen other staterooms on a different deck. Overall the ship needs overhauled.
Quite disappointed in the photography....same 2 backgrounds offered for the first three nights of the cruise. One of those was a white background and it was offered another 2 nights. How many ...
We chose this cruise because my wife is several weeks pregnant. So we wanted to go to Hawaii to avoid any places with Zika. This was our last opportunity to vacation since both of us are very busy and rarely get much time off. And with the baby coming later this year its only going to be harder. If we had known that Princess was going to be so bad we would have flown to Hawaii and stayed in a ...
This was my second cruise with Princess. Both times I was on the conferences, so it was partly paid, but this one did not worse time I invested. First of, ship is very boring. Literally nothing going on aboard. If you want to get to the theater, you have to take you sit at least an hour before the show start. Their medalion program is absolute failure - my medallion stopped to open door for the ...
We choose this cruise for a holiday get away. Princess Cruises were suppose to be upscale over Holland American and Carnival. What we found is an old and tired ship.
They did maintenance on the swimming pools while in port (islands) so those staying on board could not use them.
Last port, the deck maintenance crew started working a very rusted part of the Lido deck.
The last night in ...
First ever cruise with Princess, but will also be our last. We have cruised with three other cruise lines previously, never have we been so disappointed. We were thinking perhaps our unpleasant experiences were a ‘one-off’ with Princess but having spoken with several Elite level passengers who had decided ‘enough was enough’ and that they would no longer cruise with Princess due to ongoing cuts ...