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Sail Date: March 2019
Staff was marvelous. They were very attentive. We had the drink package. The drinks were excellent especially the martinis at the Champagne bar. The ship was very clean. Food was good in dining room. Buffet was decent. Shore ... Read More
Staff was marvelous. They were very attentive. We had the drink package. The drinks were excellent especially the martinis at the Champagne bar. The ship was very clean. Food was good in dining room. Buffet was decent. Shore excursions were not impressive and they were always late. They would tell you to meet in the theater at 8:45 but you wouldn't get called for your excursion until 9:45. Felt like a lot of time was wasted waiting for the shore excursions. We tried to go to the beach in Ecuador but it took 1.5 hours to get there. We were supposed to have 3 hours at the beach but ended up only getting 1.5 hours. Enjoyed the activities that were provided daily. Went to 3 specialty restaurants. The food was overcooked in the Moderno which is not the usual case for that restaurant. We were a bit disappointed. Shows were pretty good. Loved the quietness in our cabin. It was nice not hearing your neighbor open and close their drawers and flush their toilet. Read Less
Sail Date: March 2019
I booked the Sun cruise just two weeks before flying to Santiago, Chile to start this unique, fabulous memory 16 day cruise. I was also leaving the next day to fly to LAS from FL for a couple of days and then on to LAX to go on the NCL ... Read More
I booked the Sun cruise just two weeks before flying to Santiago, Chile to start this unique, fabulous memory 16 day cruise. I was also leaving the next day to fly to LAS from FL for a couple of days and then on to LAX to go on the NCL Star for a 8 day Mexican Riviera cruise, so I only had 5 days at home between these two fabulous cruises. Both of these cruises were enhanced with perfect weather, especially with all the time I was out on the top deck taking in (and capturing photos) the crossing of the Panama Canal. Our ports in Peru were eye openers to me with the poor living conditions. I had opportunities to go inside their churches - they were simple but also beautiful. As in almost all my cruises with NCL, I met wonderful, interesting and friendly people - both as other passengers and employees. As a solo, senior, female that is very important to me. The Star was even more enjoyable (SO many great eating areas with the Garden Cafe) than when I was on her back in September of 2016 for a 14 day repositioning from Copenhagen to Denmark doing Norway, Faroe and Shetland Islands, Iceland, Scotland and Dublin (my favorite). I DO enjoy NCL cruising! Read Less
Sail Date: March 2019
Excellent itinerary on the NCL Sun. Small ship for 14 days, but the itinerary is awesome. We did two days in Buenos Aires before the cruise (must do the hop on hop off bus) and then did two days in Santiago after the cruise. This is a ... Read More
Excellent itinerary on the NCL Sun. Small ship for 14 days, but the itinerary is awesome. We did two days in Buenos Aires before the cruise (must do the hop on hop off bus) and then did two days in Santiago after the cruise. This is a long vacation but do worth it. Ushuaia is awesome little town at the end of the world. Falkland Islands was fun. We did the 4x4 penguin tour which was excellent. Getting to see Cape Horn and the end of the continent. The Chilean fjords were awesome--balcony room is recommended for this cruise to see everything. The glaciers were also very nice. Pack your winter gear for that portion as it gets colder as you go south. The cruise ended in San Antonio and we had to pay $100 to get a private car to take us to our hotel in Santiago. Santiago is an interesting city with lots of recent history. Must see there is the Human Rights museum and take the funicular up to the Mary statue. On the ship, we ate at Le Bistro --nice -- and Los Lobos and La Cucina both twice Los Lobos had good mexican good and was never crowded. On the sun there is a sauna and steam room that you don't have to pay for. That was great for a 14 day cruise. Take advantage of it. The spa locker room is small as well as the relaxation area after your sauna. The buffet was normal and got boring after a week, but there is something for everyone--the buffet had some special ethnic nights which was good. Read Less
Sail Date: March 2019
Great ports, especially the Falkland Islands. Puerto Madryn was not a good shore excursion because we drove for about 2 hours and saw about 20 seals from a cliff about 200 feet up, then about 20 penguins at a different spot from about 50 ... Read More
Great ports, especially the Falkland Islands. Puerto Madryn was not a good shore excursion because we drove for about 2 hours and saw about 20 seals from a cliff about 200 feet up, then about 20 penguins at a different spot from about 50 yards and at the last stop, about 10 elephant seals (all male) from about 100 yards. 15 minutes at each stop! Big mix up with our shore excursion billing which took two days to fix and no apology received! A couple of shore excursion staff were downright rude on several occasions, snapping at people and a very disorganized debarkation for shore excursions. We will do our own planning from now on. Rest of the crew were very friendly and efficient x they were a pleasure. A couple of shows were good, a couple were poor. The ships dancers, singers and band were excellent. Enjoyed the cruise other than some shore excursions. Read Less
3 Helpful Votes
Sail Date: February 2019
Sailed with NCL for the first time having done mainly P&O cruises before. The Norwegian Sun was lovely having a recent refit and refresh. We chose the ship for its destinations as we wanted to sail round South America. We flew out ... Read More
Sailed with NCL for the first time having done mainly P&O cruises before. The Norwegian Sun was lovely having a recent refit and refresh. We chose the ship for its destinations as we wanted to sail round South America. We flew out early and had 3 nights in Santiago before the cruise, but NCL organised very efficient and fast transfers for us to the hotel from the airport and from the hotel to the port on embarkation day. Very impressed. There was even a dedicated help desk in the hotel for passengers and offered some tours of Santiago and vineyards for those who came just a day before. However, we didn’t know this in advance so we organised our own tour of the Concha y Toro vineyard through the local tours desk. The hotel was the Santiago Sheraton in an excellent position with fantastic views over their pool to the Andes. Ten minute walk across the road and you were in the bustling Providencia area, with lots of choices of restaurants. We were able to eat cheaply with 2for 1 deals up to 8pm. We enjoyed our first Traditional Pisco sours. The transfer to San Antonio port took about 1 1/2 hours but we got on board quickly and were able to enjoy an early lunch and our first free drinks. Our Premium Plus package included all drinks up to 15 dollars each, which was most things; speciality coffees in the restaurants; two litres of mineral water a day in our cabin plus 250 free WiFi minutes and all tips and gratuities. In addition we got 50 dollars per cabin off ship tours for each port of call which made a big difference as the tours are very expensive, but we felt we should take them as we didn’t speak Spanish. The ship had all nationalities on board with a lot of Germans and Spanish speaking countries. However, the cruise staff all spoke English and it was used as the first language in all the quizzes, with translations for the questions on the screen in up to 4 other languages. It worked well and nobody took them too seriously anyway. The cruise director, Jeimy from Colombia, was brilliant and swapped seamlessly from English to Spanish when introducing shows or explaining things. We had cabin 6024 which was an outside window on the port side so we saw land most of the time. It was a perfect position for us in a quiet, almost secret corridor. You accessed it by a dozen stairs down from deck 7 through the Art gallery towards the front. It was very near to the lovely Champagne bar on 7 where we could listen to the live music coming up the Atrium from deck 5. It was also only down one floor to get out onto the promenade deck to take sheltered photographs of the beautiful scenery especially in the Beagle Channel where we passed 5 glaciers all on the port side when sailing down the west coast. I would book this cabin again. Of the places we visited, Puerto Montt had tours to neighbouring lakes and towns which were interesting, but it was too misty to see the Orsorno Volcano; Puerto Chacabuco had nothing in the town so we did go on a long drive over the Andes to Coyhaique. We saw some Condors but nothing very spectacular. The tour got back an hour after the back on board last tender, but of course the ship waited so no problem. Puerto Arenas had some interesting things in the town so we caught the shuttle bus in and walked a lot. We visited the cemetery where the rich were buried - free entry- and went in the Maggiorino Borgatello museum founded by Salesian missionaries which was open all day because the cruise ships were in - a small charge. The best parts were sailing the scenic fjords, Beagle Channel and Ushuaia nicknamed Fin del Mundo or End of the World. There we took a 4 hour coach trip into the Tierra del Fuego park - land of fires. I was very disappointed with the shore excursions desk as they didn’t know anything more about their tours than was printed on the sheets. So when I asked if the tour stopped anywhere we could get a stamp for the End of the World in our passport or on a stamp, she said no. We were then delighted to find our first stop in the park was at the Beagle Channel which divides Argentina from Chile and there was the cute, tiny, Fin Del Mundo, post office, so we could buy a postcard, get it stamped and even post it. Other stops included a beautiful lake, the visitors centre and the last at the end of Route 3 which runs all the way down the Americas. A great tour! Back in Ushuaia the Tourist Information centre near the pier were writing out certificates and date stamping them to mark your visit. The next highlight was sailing to Cape Horn in good sea conditions, though sadly the wind got up the next day and prevented us landing at the Falklands - a common occurrence I believe as you have to tender in. However, we were refunded the landing charge. Puerto Madryn was a delight with its Welsh connections. There we went to see the Patagonian dinosaur museum and learnt all about the largest dinosaur ever found- only about 4 years ago. In the harbour were several penguins performing for us - a bonus as we hadn’t gone on any of the expensive tours to penguin rookeries and had almost given up hope of seeing one. In Montevideo we took the ship’s bus tour which was very interesting and covered a lot of highlights including the World Cup’s first stadium from 1930! The entertainment on the ship was generally excellent though not always to our taste when it came to the Flamenco and tango shows but you were exploring Latin America. There were two outstanding shows from the Abbey Road Beatles from Brazil and the ship’s entertainers did 3 lively ones and there was a very good magician on our last night. All in all, the cruise was excellent value for money and we loved it all. My only criticism would be that there were not enough seats for everyone on a rough sea day when everyone wanted to be inside and the Windjammer bar was just too small and crowded. We had never been freestyle dining before but never had a problem getting a table and found we could ask for our favourite waitress. We only ate in the Seven Seas complimentary restaurant at the rear, because that was slightly less casual than the other places and we do like changing for dinner. Food was excellent and they even produced cheese platters for us even though not on any menus. The staff were just so nice and friendly, mealtimes were a pleasure. Hope this helps anybody wanting to cruise round South America. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise as we wished to see Chile Argentina and the Falkland Islands.We usually chose on the basis of destination and value and not particularly aligned to a particular cruise line This was our 12th cruise having been with ... Read More
We chose this cruise as we wished to see Chile Argentina and the Falkland Islands.We usually chose on the basis of destination and value and not particularly aligned to a particular cruise line This was our 12th cruise having been with Princess X4 Cunard X1 Royal Caribbean X1 Carnival X1 MSC X1 Costa X1 and NCL X3. (Epic and Pride of America) Before the cruise we stayed 2 nights in Santiago, at the Hotel Plaza San Francisco. We thoroughly enjoyed sightseeing in Santiago. The only frustration was the constant warning on street robberies and theft, fortunately we had no issues with this. The transfer to San Antonio is about 2 hours by coach, we opted to use Pullman coaches which was very cheap but an experience, the coach station was manic and again security was a big concern, however all was managed well and the coach took us straight to the ship. The embarkation was one of the quickest we have encountered, we effectively just got straight on to the ship. The ship is nearly 20 years old but after a minor refit and very well maintained and better than many others that we have been on. Dining, we usually used the Seven Seas restaurant and the buffet occasionally, the food was a very good standard and on par with other offers. A good variety of choice, unusually there were not any real formal evening in line with NCL's casual style, this may not suit all. Entertainment. This was probably the poorest aspect, the good shows were Abbey Road Beatles Burt Bacharach and Magician was good, the other shows Tango show Singer Eliza Rose and American Comedian Gaucho Cowboys were not to my taste. The ships company were okay. The cruise director Jaeme from beautiful Columbia was visible, the captain was invisible., Service overall was good, the all inclusive aspect kept the cost down without the further addition of extra cabin service charges. Staff were plentiful and I would chose this option again. Excursions The ship excursions were very expensive for what they offered, there seemed to be an even bigger mark up than usual....so we only used 2 where alternatives were not really available. Puerto Montt Ship tour to Frutillar and surrounding area. Okay. Takes you to a nice outside museum Puerto Chacabuco Ship tour to Aysen okay but not good value. Punta Arenas We took and independent tour with cruiseexcursion.com agian okay showcasing the best this had to offer. It is a very bleak area even at the height of summer. Ushuaia. We did the end of the world tour. Again this made the most of what the area had to offer very bleak but mainly untouched. Falklands Unfortunately we could not dock so therefor an extra sea day. Many complaints from all as this was one of the key areas we wanted to see... captains verdict was final so no point in moaning (41 USD was automatically refunded to all for port fees). Puerto Madryn We went on Penguin trip to Punta Tombo which was excellent. 2 hour drive each way but lots of penguins in natural habitat. We would have appreciated a bit longer here to see the town after the tour. Montevideo This was a real gem after the bleak south and minimal street crime ..what a contrast!. Finally Buenos Aires which we loved for a 2 day post-cruise except for the street crime. We stayed at the 725 Continental. We enjoyed the tour overall...the south was bleaker than we expected so would not go again...very disappointing that we did not make the Falklands. but overall it was certainly an experience. Read Less
1 Helpful Vote
Sail Date: February 2019
Chose this ship because of the pricing and its itinerary(both what we all wanted.) Went to Buenos Aires for 4 days ahead and toured city on our own. Highly recommend doing that. Transfer to ship on Feb 2 was easy and well organized by ... Read More
Chose this ship because of the pricing and its itinerary(both what we all wanted.) Went to Buenos Aires for 4 days ahead and toured city on our own. Highly recommend doing that. Transfer to ship on Feb 2 was easy and well organized by Ship. Just need a private taxi organized by your hotel. No need for NCL to do that. Food: I liken this experience to going to perhaps a favorite restaurant of yours that has good food, good service, but gives you nothing as a reminder that it was a memorable meal. The food was "fine", plentiful, and had many choices. They put in many specialty restaurants, so there were times when it was impossible to find a place to sit for lunch or breakfast if everyone was trying to eat at the same time. The food tasted okay, but again, can't think of any meal that we ate that we truly enjoyed both for the quality and experience(with the exception of Cagneys and the Argentinian restaurant which you pay extra for.) Having said that, no one got ill, we all ate well, and overall I guess we decided we got what we paid for. We brought on 2 bottles of wine from BA that we drank on the ship. You could purchase a bottle of wine at the dinner table for the $30-50 range easily. Our room was on the 9th floor, towards the back port side. When they docked in the mornings, our room really shook from the side thrusters. MIght enjoy a room away from that more. The balcony was a nice feature. The bedroom cabin was fine. One bed had a newer mattress and mine was older and sagged in the middle. Room was very clean and the housekeeper was very friendly. We took this trip because of the stops. We were very pleased with our daily outings that we chose. Lots of penguin stops and lots of wildlife to see. The natural scenery was spectacular. Out of the 14 days, we only had 7 stops. So there's lots of at sea time. I thought the daily offerings on the ship were very poor and marginal. Most days we could not find anything of interest. Folding napkins and making origami doesn't do it for us. We would have appreciated lectures on the wildlife, countries, and history of the places we went to see. I also am not interested in paying to play bingo, or gamble, or spend my time at a bar. Lots of bars and lots of drinking going on on this ship, though not a "younger" crowd so things were relatively calm. Also remember the weather is cold even in summer, so some days at sea sitting by the pool or outside was not possible. We even hot quite a storm in the Pacific with 50 foot waves for 1/2 a day. Would I go again? I would probably try to find a more upscale ship, but of course then I would have to accept the pricing with that. Read Less
2 Helpful Votes
Sail Date: January 2019
We have cruised extensively and had not been on a NCL cruise for 38 years. We were pleasantly surprised by the ship. The ship had been recently renovated and was beautiful. The specialty restaurants were very good and the four seasons ... Read More
We have cruised extensively and had not been on a NCL cruise for 38 years. We were pleasantly surprised by the ship. The ship had been recently renovated and was beautiful. The specialty restaurants were very good and the four seasons dinning room was our go to for dinner. This restaurant. was made special by the excellent staff every evening(esp. Donna from St. Lucia). The common areas were well appointed and the shows each evening were excellent.The show band and all the fantastic young performers put on one outstanding show each night they performed. The only complaint was the smoke from the casino. You could not be in the casino in the evening due to the smoke but also in the morning often there was the smell of smoke outside the Bliss lounge. We thought that the bar rates for what was discribed as premium liquior were ridiculously over-priced. A whole bottle of Grey Goose is $45.00 on board and one drink was $24.00. We have traveled on both Oceania and Regent and not come across these kinds of prices. The entire staff on the Sun were fabulous, they were so helpful, friendly and courteous. We would definitely consider NCL again in the future. We only used the ships excursions once but it was way above average and a great day. The ship came across a small storm and the captain handled the whole affair with no difficulty. The stabilizers worked well in 22 meter waves, you hardly felt the ship rock. The cruise was around South America, we sailed from Santiago, Chile to Buenos Aires, Argentina. Read Less
5 Helpful Votes
Sail Date: January 2019
Aaah... the penguins.. and more penguins... and even more penguins!! AND the Strait of Magellan, Cape Horn, the Beagle Channel, the Andes mountains that meet the sea, the Falkland Islands - places we’ve dreamed about right there ... Read More
Aaah... the penguins.. and more penguins... and even more penguins!! AND the Strait of Magellan, Cape Horn, the Beagle Channel, the Andes mountains that meet the sea, the Falkland Islands - places we’ve dreamed about right there alongside the ship. On board, new friends, delicious food, excellent service. Of particular note - our cabin steward was exceptional, the tango dancers amazed and there was a particularly fine string trio performing daily!! The dining rooms were very nice with impeccable service and a wide menu selection. On a less positive side we were put off by the high school cafeteria nature of the buffet and the constant high volume music in all public spaces except the library and the Spinnaker lounge. In a crowd of people with hearing issues, the constant music elevated the volume of conversation to a high level. You could only escape this in the dining room where the music was lowered, and on the back terrace. Every communication from any member of the staff was hyped and super-enthusiastic = Not at all genuine. The Captain was among the worst offenders. The loud music and communication style were oppressive. Guests wearing hearing aids needed to ask others what was being said on the public announcements. This seems so unnecessary. Slowing the rate of speech and reducing the hype would make the communications genuine and understandable. This communication issue was not true on the other 5 cruises we were on with NCL. Read Less
2 Helpful Votes
Sail Date: January 2019
The ship is very clean and livable. We enjoyed the regular dining room which had very good food. The only exception was the lack of lamb chops, lobster or crab which you had to get in the specialty dining restaurants for extra money. I ... Read More
The ship is very clean and livable. We enjoyed the regular dining room which had very good food. The only exception was the lack of lamb chops, lobster or crab which you had to get in the specialty dining restaurants for extra money. I also sorely missed having any salmon for breakfast. The protein for breakfast was eggs plus unhealthy bacon, sausages, etc. Service was exceptional, consistently. Our room 8039 was very clean with plenty of storage. Ports were very interesting though we had to skip Puerto Arenas due to strong winds. During the sea days we enjoyed card playing with friends and reading in the lounges. Strong negative: In cold weather, there is not enough seating in the buffet for lunch or breakfast. You stand around with your food, hovering around people waiting for them to leave because the outdoor seating is too cold to use. We ended up going to the dining room which is open only 90 minutes for lunch so you have to time it carefully. Similarly, the ship does not have enough seats in the lounges for people when the weather is cold as all outdoor seating is too uncomfortable. Some people brought their books to the chapel to find seats. The library has only two chairs which is so unsatisfactory. Clearly this ship is meant for warm weather cruising. Shopping is limited on board. There is much expensive jewelry, very cheap jewelry, a penguin themed store (really?) and much makeup/perfume. The ship is small so they do the best they can. We were disappointed there were no lectures on each port which would have been wonderful on sea days. Read Less
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