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5,207 Family Cruise Reviews

I’ve waited 20 years to take this cruise but it was my worst experience. The debarkation process was chaotic. We had FTTF, checked in, breezed through security, and then were called to board immediately. Everything was looking good until ... Read More
I’ve waited 20 years to take this cruise but it was my worst experience. The debarkation process was chaotic. We had FTTF, checked in, breezed through security, and then were called to board immediately. Everything was looking good until we tried to board and they said a couple of us weren’t checked in. I did everything online before and it appeared to be complete. Few minutes later and we were on the ship. We had two rooms with a balcony and an inside room across the hall for the kids. Our steward, Christopher, seemed to be annoyed when we mentioned the beds were not configured as requested and the trundle was not set up. We never saw him again until the final morning of the cruise. He didn’t ask if we had any requests and the service of our room was mediocre when it was done. It certainly wasn’t daily. Odd and very different from my previous experiences. Halifax and Saint John were beautiful but there wasn’t a lot to do around town. Our stops in Portland and Boston were cancelled due to tropical storm Melissa so we spent a second day in Halifax and an additional sea day (of hell) was added. Huge swells had the entire ship rocking and passengers sick everywhere. No comedians for the second half of the cruise and no additional activities were added to fill the time. It was beyond boring watching the ship map showing us crawling along. Ship areas are cramped and just boring. Same breakfast every day and you’re lucky to fine anywhere to sit. The dining room didn’t include the great shows with the staff. If they did perform, you were lucky to see anything because the design of the dining room includes walls that obstructs many tables. The service was rushed and impersonal but they made sure the last night to make a pitch for extra tips. I had a thermal suite pass but it was a waste. The locker room includes showers but no hair dryers. Who wants to shower and then go out with wet hair? The other facilities in the thermal suite were ok but I prefer those that include therapy pools and hot tubs. I had a few treatments in the spa that were fantastic. Highly recommend the massage therapists. If this is how refurbished looks, I can’t imagine how bad it was before. This was my third Carnival cruise in 18 months but I think I’m done with them. It’s too much planning and money for a mediocre experience. Read Less
Sail Date October 2019
We can’t wait to get off this cruise ship. This is the last day of our cruise on the Norwegian Bliss from Vancouver to LA. We stayed in a balcony room in 10246. The room is spacious and modern, but it’s not sound proof enough so we ... Read More
We can’t wait to get off this cruise ship. This is the last day of our cruise on the Norwegian Bliss from Vancouver to LA. We stayed in a balcony room in 10246. The room is spacious and modern, but it’s not sound proof enough so we constantly hear the TV from the next room at night when we’re trying to sleep, people “doing it” at night, and just general stomping noises and people slamming their doors. The worst part is the food. It’s terrible. The teppanyaki served really salty food, and the Q Texas had the worst food we’ve had all year. The buffet and main dining rooms also had either really salty or bad food. It’s worse than a mall food court sometimes. The only good meal we had was at Cagneys, but you pay extra for that. Also, the gym was very good with excellent weight machines. The onboard process was long and terrible, and it pissed off a lot of people. We were supposed to board at 7:30pm, and we didn’t board until 10pm because they were disorganized and boarded late. We had 30 minutes to grab something to eat at the extremely crowded buffet (we were not offered food or drinks in the 3-4 hour wait to board the ship) before we were told to go to the muster station. After our Seattle port was cancelled, they offered each stateroom a $100 onboard credit. Nothing we could do about that. However, when we got to SF and had to clear customs, they called floor by floor to try and be efficient, but everyone still had to stand in line for almost an hour. They could have organized it to minimize the wait time. I’ve done customs clearing on another ship and it was done within ten minutes! Just very thoughtless and inconsiderate. The last straw was that we spent $50 to purchase a couple of photos, and the photographer said I could download the digital copy from the Norwegian app. I could not find the photos so I went to the photo station. The guy then told me that if I wanted the digital copies, I’d have to pay another $50 for the two photos. I asked if I could exchange the physical prints for the digital copies, he said no, you have to buy the prints first, then you can buy the digital copies. That would cost $100 for two photos! We will not cruise with Norwegian again. Going to try Celebrity next based on other equally unhappy cruisers’ suggestion! Read Less
Sail Date September 2019
Been on 5 cruises total. This was my first with Norwegian and I'm sad to say it will be my last. We traveled with a group of ten, ages ranging from 35 to 65, all who have cruised before and all were pretty disappointed. The bars were ... Read More
Been on 5 cruises total. This was my first with Norwegian and I'm sad to say it will be my last. We traveled with a group of ten, ages ranging from 35 to 65, all who have cruised before and all were pretty disappointed. The bars were not staffed for the amount of people needing to be served, and if you wanted to enjoy any shows, comedy clubs, or entertainment, you better make sure you make a reservation the moment you get on board and plan your whole week out right away. Which is not something they tell you. Without a reservation you are unable to enjoy the entertainment they have. I have never had to book to see shows on a ship. We did manage to get into the rock of ages show!! Super amazing, if you get a reservation I highly recommend it. I've also never had to have a reservation for the free normal evening dining. The food is so so. I was not impressed. We enjoyed three of the specialty restaurants along with the normal Buffett and evening dining, the only one I was impressed with was the French restaurant. The service in the restaurants was wonderful as well as our room service and staff. However when out and about on the boat I found it odd to not see staff members waiting on guest or seeing if guests needed drinks etc. The atmosphere for myself and the group I went with was way to laid back. The whole ship was quiet most of the time including leaving port. Missed the music, dancing and excitement that usually comes with a cruise to the Caribbean. Lastly the two shore excursions we did were wonderful. I've been to Tabayana beach more than once it's still one of my favorites for snorkeling. We also did four wheeling in Cozumel, this too was wonderful. Have nothing bad to say about the ports. Overall this was the most expensive cruise I've been on, with the poorest overall service and enjoyment. Read Less
Sail Date September 2019
We choose the NCL Epic from previous experience on the Jade few years ago that was very good for family with kids. But the Epic was very disappointing, the room was tiny and not comfortable. We ordered a balcony room for family and the ... Read More
We choose the NCL Epic from previous experience on the Jade few years ago that was very good for family with kids. But the Epic was very disappointing, the room was tiny and not comfortable. We ordered a balcony room for family and the shower is in the entrance of the room with only curtain that gives you privacy. The sink is in the middle of the room. After opening the bed there is no way to the balcony. And if got stuck outside the room 30 min until maintenance came to change batteries in the lock. The show except the circus are not for kids. And if you want to see something in the circus show you have to pay 50$ for person to see something. The bowling is fron age 6 and cost 7$ for a player which not written anywhere until you get there. The buffet is ok but not something to remember. As I wrote at rhe beginning we choose the NCL because they are known for their freestyle cruises and spouse to be for families but except for the youth program (Splash) and few slides at the pool we didn't find something truly exciting. Read Less
Sail Date September 2019
Reason we chose this cruise: It was in a day drive, low budget and fit into fall break for our teen. Embarkation and disembarkation was very smooth and efficient. Ship was old and dated and many of the areas on the ship had cosmetic ... Read More
Reason we chose this cruise: It was in a day drive, low budget and fit into fall break for our teen. Embarkation and disembarkation was very smooth and efficient. Ship was old and dated and many of the areas on the ship had cosmetic issues - tiles off of walls, cracks and rust. After the second night in the dining room we successfully found a great service team that we stuck with for entire cruise. The last night after returning from dinner we entered the hallway to a terrible smell and crew members frantically trying to vacuum up the water that was about 4" in the hall. Many cabins were flooded and people could not get belongings. We were moved to 2 rooms as there were none that could accommodate 3. In room with my wife and teenager somebody early in the morning just walked into the room without knocking. Read Less
Sail Date September 2019
Well to start with ......norwegian was the only choice for a 7 day hawaii cruise that basically stays in hawaii all 7 days. Holland america (which is the number 1 cruise line in my book) was 10 days and longer with half the ports. I wish ... Read More
Well to start with ......norwegian was the only choice for a 7 day hawaii cruise that basically stays in hawaii all 7 days. Holland america (which is the number 1 cruise line in my book) was 10 days and longer with half the ports. I wish holland america would dock and match there ports. If you do a cruise you spend alot of time in the cabin, eating at restaurants, and excursions. I'll start with eating. Aloha buffet was a free for all, so imagine several thousand folks embarking on the buffet line at the same time, not a pretty picture. No kind of rope/pole system to incourage a orderly line....and by all means don't expect an employee to say anything when it turns into a mob crowd, imagine having a plate of food and trying to squeeze and manuever yourself thru a huge crowd to fill your plate at several different locations fighting the crowd to get your main course then moving over to the next set-up fighting to get your vegatable and side entrees and least but last moving to another station and fighting the crowd to get your desserts, then its off to a drink station, only find the ice machine broke and off to another drink station various ones located thru-out the buffet. By the time your done your worn out, ready for a nap. Finally you set down at the table only to have the buffet floor help gathered with co-workers in the corner chatting amongst themselves, when they could have tea and juice pitchers in there hands filling guest cups with refills. But know they conversate giggle and carry-on till your plates start empting, then there bugging you to take your plate before your even done. Skyline cafe which is a sit down cafee and you order off the menu and they wait on you...… we arrived at the locked door 30 minutes before it opened, and was the 5th couple in a line by the door. When the door opened 30 minutes later there was a crowd of several 100 people who pushed and eased, shouldered there way thru everybody to the front by the time the door opened we were nudged shoved and ended up with 15-20 people in front of us because they opened 2 lines. Again if they would of placed poles/ropes up forming to lines to get in this would of been more desirable, then the mob crowd pushing to the front with no guidance from the staff, at this time no staff intervene and the crowd pushed thru. And to top it off food finally arrived 30 minutes later.....miserable experience every single day all 7 days, only time it was nice was lunch because most people was off ship doing excursions. We had an inside cabin on the 11th floor and the extra bunk bed above us was folded up and it rattled, squeeked, made noises, the whole cruise, but i will say it was rough seas most days when we were sailing but even the calm days it still did the same noises, very hard to sleep at times, some nights i was so worn out from fighting the food crowd it did not phase me and the wife. Cabin staff was awsome, excusions were over-priced,..... Word of advice to all ....alot of the excursions you can book off the ship, like the road to hanna ship wanted $249 person......they sold out …. We were going to take taxi around town told taxi lady what happened (ship selling out)she took us there and back making the same stops as the cruise ship offered for $75 person wife and i did it for $150 total and it was great, she did not rush us at all and had us back to the ship way before departure. Now fast forward to end of cruise, we booked thru expedia.com supose to get $125 credit per cabin. We receive the bill and you guessed it no credit..... Went to guest relations only to be told headquarters closed and would not be open untill next day after trip over. Basically nothing they could do, they asked for proof, of course i did not print out promotion, as i have never had to do that, always have received(when i book on holland america, and we have sailed with them 15 plus times, never ever, have i not got a promotion credit, its always there) i asked for supervisor, he basically played the blame game said it was expedia.com fault, contact them, nothing he can do about it. Remember norwegian contracts thru them to sell there cabins but yet theres nothing norwegian can do. AFTER BEING VERY UPSET AND PERSISTENT HE FINALLY SAID HE WOULD LET HEADQUARTER KNOW ABOUT IT AND THEY WOULD REACH OUT TO WIFE AND I .....AS OF TODAY 10/09/19 I HAVE NOT HEARD A PEEP OUT OF THEM.....(YEA YOUR RIGHT ON YOUR FIRST THOUGHT, I AGREE HE TOLD ME WHAT I WANTED TO HERE TO GET ME OFF HIS CASE TYPICAL "TAKE NO RESPONSBILITY CUSTER SERVICE") sum it up folks stick with the smaller ships like holland america, less crowd and they actually wait on you hand and foot not to mention they pamper you with towel animals in your room and chocolates/mints on your pillow every night at the buffet dining, they actually fill your tea glasses, juice and coffee and clear your tables, also they have organized lines with employees who care & give directions to the effect ......leave the unorganized, mob-like crowds, no controls, free for all norwegian cruises for somebody else to conquer. Wow!!!!! I was very disappointed. i challenge the president of norwegian cruise lines to book a cruise on holland america take notes and learn what real customer service is all about...….you think the grass is greener on the other side of the fence, boy was it not, it makes me appreciate holland america even more so......now!!!!! Read Less
Sail Date September 2019
We chose this cruise because all of the extras that Norwegian Cruise Lines (NCL) were throwing in if we booked by a certain time. Here is the good..... The food on board was excellent and so was the entertainment. We liked the ... Read More
We chose this cruise because all of the extras that Norwegian Cruise Lines (NCL) were throwing in if we booked by a certain time. Here is the good..... The food on board was excellent and so was the entertainment. We liked the "free style dining" theme on the boat. The phone app that we downloaded was excellent as well. Even though Margaritaville had a $15 up charge it was still a good value especially if you ordered any alcoholic drinks. The food there was also very good. Here is the bad..... The service was spotty. If you are going to charge $15/day per passenger for service then the service staff needs to be excellent. Most of the servers in the dining rooms would only come by if they absolutely had too (like deliver meals). They seldom would check up on you. The same goes for the bartenders. If NCL is going to add a 20% gratuity on every alcoholic drink served then the bartenders need to be the best there is. Instead the bartenders were slow and it took a long time to get drinks. I know a number of bartenders personally plus I was in the restaurant business for 11 years so I know what to expect from a good bartender. Most of these individuals were not even close to being good. There was a lot dead time between events. The TV selection was limited and it would skip around to different shows such that you never saw a complete one. So at times we got bored. Here is the ugly..... The broadband/internet on that ship sucks. I got screwed out of my free 250 minutes because I was not able to logout when I wanted to (I did complain and some of my minutes back though). The desktop computers in the Atrium are slower than death and are almost worthless. The touchscreens on the wall were problematic in that they did not always work well. We got screwed out of going to Saint Thomas because the Captain made a bad call as to how to deal with TS Karen. It was obvious to me that NCL nor the Breakaway leadership knew much about Meteorology. The Captain's bad call left us stuck at San Juan for two days. San Juan had a very limited number of excursions to begin with (and were very expensive too) as opposed to Saint Thomas. When we got there most of the stores were closed because of TS Karen. They were open the next day but there was nothing else to do but go shopping because NCL did not have a contingency plan for us. In fact one of the things NCL needs to work on is having contingency plans when the weather goes South. You can read about how poorly NCL handled Hurricane Dorian on this site and at other travel websites. Tortola was nice but like San Juan there was not much to do. Even the comedians onboard ripped on NCL for having Tortola as a stop. We never made it to Nassau because of a medical emergency on the ship. That is not NCL's fault though. They did try and make up for it by giving us $100 onboard credit and 20% off our next NCL cruise which we most likely will not use due to our experience on the ship. Read Less
Sail Date September 2019
This cruise line was chosen by a family member to have a family reunion. Checking onboard in Baltimore was quick and orderly. Once onboard we explored the ship while waiting for our cabin. Once in the cabin, the amount of rust, holes in ... Read More
This cruise line was chosen by a family member to have a family reunion. Checking onboard in Baltimore was quick and orderly. Once onboard we explored the ship while waiting for our cabin. Once in the cabin, the amount of rust, holes in the steel from rust, and rusted through stiffeners was quite noticeable on our balcony. It was also covered in salt. Needed to use a towel on the hand rail and chairs before we could sit outside and watch the ship sail. Food served in the dining room was often slow and lukewarm. Staff appeared to have more tables assigned to them than they could handle efficiently. Meals on the lido deck were repeated almost every day. Very little selection and lukewarm food. Highlight of the food scene was Guy Fieri's Burger Bar. Only place on the ship where you could get a hamburger between the hours of 12 noon and 6pm, the only hours it was open. Well seasoned hamburgers, served hot. Cabin attendant was good and maintained the cabin to perfection. Cruise Director was extremely annoying and was on the PA system numerous times through the day with extremely loud singing that was almost unintelligible. Speakers on the PA system were overdriven and hard to understand. This was my first cruise on Carnival and will be the last. I much prefer RCCL. Read Less
Sail Date September 2019
20 cruises over 25 years and it certainly isn’t getting better. Every other activity on the daily schedule was either pay for it or they’re trying to sell something. Food quality is way down activities are almost nil unless you pay ... Read More
20 cruises over 25 years and it certainly isn’t getting better. Every other activity on the daily schedule was either pay for it or they’re trying to sell something. Food quality is way down activities are almost nil unless you pay for them. Norwegian joy to Alaska is booked as a one day at sea when it was actually three days. So much for truth in advertising. One stop in Victoria BC is from 8 PM to 12 midnight that’s one of the days at sea in my opinion. I would suggest buying the dining package because the food on deck is fair at best. No more 24 hour pizza at one end and burgers at the other no more midnight chocolate buffets. The ship was built in 2017 and was quite elegant but lacked in any sports activities. Race track for kids and adults but quite expensive huge arcade also very expensive. Service overall was very good especially in the dining room and cabin. Shore excursions when booked through the cruise line are outrageously priced although Alaska tends to be more expensive. Read Less
Sail Date September 2019
We chose RC after taking a Carnval and Disney cruise in the past. Me and my 2 kids (15,5) traveled to Galveston from KC to board the ship and were pleasantly suprised by how quickly we boarded (reason #1 for 2 stars). The other great ... Read More
We chose RC after taking a Carnval and Disney cruise in the past. Me and my 2 kids (15,5) traveled to Galveston from KC to board the ship and were pleasantly suprised by how quickly we boarded (reason #1 for 2 stars). The other great experience was the dining experience. Our waiters and food were top notch! Other than that, nothing was very positive. Our stateroom was dated and creaked all night long. Balcony was dirty and slick with hair all over the floor. I wanted to buy a beverage package and was sent to 3 different lines where all service members helped the people ordering alcohol before me and my kids. Even though we arrived first. This was likely as th 18% grat was guaranteed. $10 tip for the WORST service. And guess what? Still no beverage.... This was only the beginning of the disappointment... Jump zone was closed due to wind for entire voyage. Rock wall opened 2 times in 5 days. The shows were all geared towards folks over 60 yrs and every single drink was over $16 with tip. EVERYTHING was an UPCHARGE, ice cream, fancy bar cocktails, EVERYTHING. They even charge $25 a towel if not returned back to pool officers. Our first port, Costa Maya was changed to Yucatan (where nothing was offerred). We had dolphins scheduled there and were told we could do dolphins elsewhere for EVEN MORE MONEY!!! Leaving us with NOTHING to do on the first island. Costa Maya was the reason we booked this cruise. I cannot stress enough how the disappointments kept coming and coming. Needless to say, Cozumel was gorgeous but we could have flown there for one day for half the cost and done more. This ship is old, rusty and has NOTHING but drinking and gambling to offer. Read Less
Sail Date September 2019
We took this cruise following my daughter’s wedding in Positano. We were a group of 10, and thought the ports of call looked interesting—and many were. My husband and I love to cruise, and are pretty faithful to Celebrity, so I ... Read More
We took this cruise following my daughter’s wedding in Positano. We were a group of 10, and thought the ports of call looked interesting—and many were. My husband and I love to cruise, and are pretty faithful to Celebrity, so I can’t help but compare this NCL experience to those of our Celebrity cruises to Europe. The ship itself is in pretty good shape—clean and well-maintained. The interesting thing about it is that, although there are fewer passengers aboard the Pearl than there are on celebrity’s millennium-class ships, it felt so very crowded! The pool deck and the bar area on deck 13 were continuously packed, with people searching for seats (and ashtrays, in the smoking area). The cabin was small, but functional. Our dining experiences aboard the Pearl were generally poor. Even in the steakhouse, the chefs seemed unable to cook a steak to-order. We also had a dinner in la Cucina. It was less than memorable. The food was edible, though not terribly tasty. We had breakfast in the cafe most days. It was routine (i.e. the same thing every day). I think the specialty restaurant reservation system needs a total overhaul: We had made a reservation for 4 at the steakhouse, and tried to change to 5 prior to our seating. We were told by the staff that, if we wanted to make that change, we would have to change our reservation from 7:00 to 10:00. When we did sit down for dinner (after abandoning the idea of adding another person), they seated the four of us at a table for six!! Needless to say, we were not at all happy about that. We tried to get reservations at the teppanyaki restaurant for days, but the staff was unable to accommodate us. We didn’t see any shows, so I can’t comment on the quality of them. We did enjoy Dave, the piano player, and the string quartet. Service overall was not great. Grumpy bartenders (especially at the bar on 13) and the restaurants seem to be short-staffed. We frequently waited for quite a long time to order, and at one meal, we ordered desserts that never came. If you need help with the WiFi package, be aware that their IT guy only works with passengers three hours a day. Some of the ports were absolutely stunning: Dubrovnik is a favorite of ours, and it is as beautiful as ever. We hadn’t been to Montenegro before, but we will surely make it a point to return. (We wouldn’t, however, take NCL’s catamaran cruise again. $189 for a three hour, one-way cruise to a bar?? No thanks.) All things considered, I’ll stick with Celebrity. Read Less
Sail Date September 2019
We went in to this cruise expecting to be impressed. Everyone I know who has been on a cruise has loved it, raved about it, told me "you'll LOVE it - once you cruise you never go back!" And many people are repeat cruisers, ... Read More
We went in to this cruise expecting to be impressed. Everyone I know who has been on a cruise has loved it, raved about it, told me "you'll LOVE it - once you cruise you never go back!" And many people are repeat cruisers, so I was expecting it to be pretty enjoyable. Well....it was OK. I mean, it was better than being at work. However it was pretty massively disappointing as well. The ship itself was pretty dated. Our cabin (4007) wasn't awful, it was spacious enough, but the bathtub was grotty and full of mold, the fixtures all seemed a bit cheap and like they had lived a hard life. The bed was reasonably comfortable. The food was a massive disappointment. The Pantry was just gross - the food was cold and inedible 90% for the time, and it was like feeding time at the zoo - just a herd of bodies trying to ram as much food in to themselves as possible. We preferred the Waterfront, which had table service and was a generally nicer atmosphere, but the food here was extremely disappointing as well, generally tasteless and often cold, with very few options. My kids hated the children's choices as well, with the gruel-like "kid's favourite soup" and other strange choices. Kids like chicken nuggets and chips, standard sandwiches, pizza....these shoudl be standard, consistent options. We tried Angelo's one night and were hugely disappointed here as well. The chef seems to think Heinz tomato sauce is a pasta sauce, as it seemed to feature heavily in the pasta bolognese and lasagna. We cancelled our second booking. We tried Dragon Lady once. The grilled trout available one night was amazing. Everything else was again, cold, weird and barely edible. It was like they were trying too hard to make the meals interesting and exotic, but they missed the mark wildly, and we would have been far happier with standard Asian fare actually done well. Service was OK in all restaurants. Not great. Not terrible. A bit slow, but not like we had anywhere to go. The best food we had were the pizza's at The Grill that had to be purchased. They were pretty cheap, but felt like a bit of a rip off given it was meant to be all inclusive. The ports were were interesting, although we were MASSIVELY disappointed that the volcano tour in Rabaul didn't actually go up (or anywhere near) the volcano. We stayed on shore as long as possible at each port to feel like we were actually traveling. The evening entertainment, bars etc weren't bad, but got old quickly. As my husband said "it's like being on a floating Wests club". The pool was pretty tiny, but ok. The Dolphin statues seemed like a pointless decoration given they were draped in signs saying "Do not enter this area". The cocktails were pretty tasty by and large. My kids loved the kids club, and here I would give them 5 stars - the kid's staff were amazing, and they had a ball making new friends and going to all the kids' events. All in all - pretty sure we aren't "cruise" people after this, and I tend to think that the people who are (if this was all standard) have very low expectations. Read Less
Sail Date September 2019
Be prepared to cough up a lot of extra money! Everything’s got an extra price on it. Photos are an unbelievable price! Average $20-30 each printed picture of about 5x7 or 8x10. And there are ALOT of pictures being taken- photographers ... Read More
Be prepared to cough up a lot of extra money! Everything’s got an extra price on it. Photos are an unbelievable price! Average $20-30 each printed picture of about 5x7 or 8x10. And there are ALOT of pictures being taken- photographers are everywhere trying to pump this money making machine... whilst also talking you that you can’t take photos with your own phone of your family/child with the characters/port set up. Dr seuss breakfast- extra cost PLUS find yourself again paying $20 each picture taken with different characters. Food is ok in the dinning room, but you will find generally below average and luke warm in most places. Bingo- $35 for 5 games! Port stops in the Great Barrier Reef are very poor and EXTREMELY rushed. Expect to get about one hour to snorkel on most shore tours due to the very limited time spent at the ports of Airlie beach, Yorkeys Knob and port Douglas (meanwhile again coughing up on average $200+ pp for a snorkel tour of the reef) Oh and be aware your account will be held for all purchases while your sailing and will not be released when you get back BUT carnival will charge you the entire amount on top. Essentially double dipping into you account until the “holds” of amounts are released which they attempt to put back on to you own bank being the problem not them. I have sailed in the past and enjoyed but this time I will not come back the this company. Read Less
Sail Date September 2019
Me and wife wanted to try out this new 2019 ship and love watching Cirque de Soleil. Got a great price on an inside cabin but had to many customer service problems. This is our 1st and will be our last cruise with MSC. Our our ship ... Read More
Me and wife wanted to try out this new 2019 ship and love watching Cirque de Soleil. Got a great price on an inside cabin but had to many customer service problems. This is our 1st and will be our last cruise with MSC. Our our ship excursion we were given a sticker with our group number and were told to wait to be called. After 3 time that I ask another agent and he told us that the bus had already left 20 minutes ago. I explained to him that we were told to sit and wait untill called. He responded "NO he did not tell you that". Luckily another group of 2 and 3 passengers were also told the same thing. Manager appologized and told us to pay taxi for the 7 of us to try to catch the tour bus at the first stop. She left but we then realized that 7 adults couldnt fit in one small 3 row taxi cab so we had to make arrangement to get a van and pay more. The MSC manager should have stayed until we left to make sure we were taken care of. There was alot of little problems with the customer service that we will never travel with MSC. On one reentry we had to wait in line 30 minutes in the 95 hot room. They only had 1 security agent and 1 xray machine to check people in. The room had no air or fans. Absolutely NO excuse to go through these conditions on a VACATION. Overall alot of the staff does not know what or where things are on the boat. The buffet has alot of dead times where very little food is available Not one time did any employee mention washing your hands or sanitizer before people are entering food area. It was rare to see anyone use sanitizer or wash there hands before the buffet lines. This seems like a serious health safety problem on this boat. Cirque shows were good. The other shows were average. Cant believe that one of there shows is a hand shadow show. Every port has new passengers embarking and disembarking so you have to listen to the safety announcements every day in 7 languages. I could go on and on but this cruise line is a JOKE. I have traveled with Carnival, Holland, Royal Caribbean and Norwegian and have never written a bad review of there ships. Read Less
Sail Date September 2019
We took the cruise to celebrate our 31st Wedding Anniversary on 9-17-19. Though the reviews were sketchy we really had few options with a limited last minute budget. The only good thing to say about my MSC cruise is that we were upgraded ... Read More
We took the cruise to celebrate our 31st Wedding Anniversary on 9-17-19. Though the reviews were sketchy we really had few options with a limited last minute budget. The only good thing to say about my MSC cruise is that we were upgraded to a suite which was nice. The food was nasty and limited in selection, there were continuous options of foreign cuisine that did Not appeal to any of us. There was no decent variations of the food selections at any of the meal times throughout the day. If it weren’t for the burger buffet we would have starved for seven days. The common areas were routinely dirty with slick or sticky floors and tables, the language barriers were often frustrating and made communicating with staff impossible. After pretty much being forced to buy a drink package the cocktails were watered down so basically you pay hundreds of dollars for soda and water which was the only tolerable thing besides canned Miller light beer. The entertainment, if you can call it that, was ridiculous and childlike. We had no viable options for recreational activities except for 2 fuzball tables and 1 small ping pong table. Smokers were crammed in a tiny section with roughly 10 tables right next to the tiny pool. There were limited selections on the dining room menu making us avoid it after day 2. Every port the ship was docked about a mile away and they were short day stops. Shore excursions were ridiculously expensive through MSC and what they offered was very disappointing. In Costa Maya my GoPro was stolen while on an MSC sponsored excursion to Beach Escape beach & reporting this was a big hassle because of the misunderstandings with the language. The cabin steward was pleasant but the beds are uncomfortable and the balcony door rattled the entire cruise from turbulence and rough seas. Many of the staff were decent enough, but the overall atmosphere of the ship as a whole was complete rudeness and disregard. European passengers were Extremely rude most of the time and there was really nowhere on the ship except staying locked in my cabin to avoid it. I wish I could get a refund because this has been a horrible experience and ended up being a lot more expensive than planned with all their “extra” fees for every little thing. Making the experience more disappointing is that there was NO acknowledgement of our 31st Anniversary and the ship photographers couldn’t even take decent pictures of us so we could capture our special day!!! Just dreadful cruise, and horrible ship for Americans in my opinion. Luckily debarkation was quick enough because we couldn’t wait to get off that ship!!! Read Less
Sail Date September 2019
It was very obvious that Royal Caribbean has cut costs on a lot of stuff. I am not sure if it was just this ship (should be the best since it was the most expensive) Or if Royal Caribbean just cut costs everywhere. Food quality was not ... Read More
It was very obvious that Royal Caribbean has cut costs on a lot of stuff. I am not sure if it was just this ship (should be the best since it was the most expensive) Or if Royal Caribbean just cut costs everywhere. Food quality was not good and was the same almost every night, Cleanliness of staterooms and ship where bad, Not kept up with maintenance, Hallways smelt like mold, Feces on my toilet after asking them three times to clean it from previous people, All the way down to not having towel animals made every day only 3 days of it (this does not cost money should do every day my kids enjoyed it). Staff did not have to work for tips since it is added on to EVERYTHING (even the electronic bar that made our drink) so they did not have to work for the money which definitely showed. There used to be different shows everything with NO reservations. Now there are reservations with the same 3 shows 2 of them being musicals which we do not enjoy we like more circus olay stuff. No seating the first day at breakfast so had to wait with food until someone stood up and we could get their seat. If I hadn't cruised with royal Caribbean before it would have been an okay trip. But VERY disappointed because I knew how good they used to be and it was not that great. Read Less
Sail Date September 2019
We chose to cruise Alaska on this ship to experience a 'big' ship with all it had to offer: go carts, laser tag, water slides, broadway style shows. We are all experienced cruisers but had never sailed on a ship this size. ... Read More
We chose to cruise Alaska on this ship to experience a 'big' ship with all it had to offer: go carts, laser tag, water slides, broadway style shows. We are all experienced cruisers but had never sailed on a ship this size. There are positives about this ship but more negatives. First and foremost, there are not enough public spaces. As there were six of us, we were always looking for a place to have drinks before dinner or, just to get together somewhere during the day for a a visit. This was a most difficult task on this ship. All the lounges were full before dinner and often during the day as well. The Observation Deck is spectacular but you have to get there early in the day to secure a spot as so many people stake their spot for the entire day! This becomes very obvious when you see staff bringing in hundreds of folding chairs into the Observation Deck. The lounges are mostly full. And, even if you do find a lounge with seating for six, it's nothing to write home about. The lounges on this ship rarely offer an outside view and are mostly very noisy. Nothing like the quiet spacious lounges with views that we're used to. Additionally, the Maltings Whiskey Bar on Deck 8 has a cigar smoking lounge beside it but because of inadequate ventilation you can often smell the smoke from this lounge. The same with the Casino on Deck 7. Smoke smells from their smoke room permeate throughout most of the public areas of Deck 7. We weren't always looking for room for six as often there were just two or four of us looking for a lounge. There was space in the outside lounges like Margaritaville, and the Pool bars and the Waterfront (which is lovely when the weather is nice) but it's cold up there in Alaska and, like the Waterfront spaces, these are weather dependent. In a nutshell, there just aren't enough nice quiet lounges or public spaces. Now for the food. We did not like the food on this ship. It's not a bad thing, but it's probably the only cruise we have ever been on that we either didn't gain and probably lost weight on! The food was plentiful, but not tasty. We ate in the specialty restaurants and were disappointed. We were also disappointed with the Garden Cafe buffet. To be fair to the ship, we never experienced breakfast and maybe that was their best offering! Overall, however, we would have to say it was the worst tasting food we have ever had on a cruise ship. By the end of our week we were looking forward to Q Smokehouse thinking that they couldn't really mess up ribs! Right? Wrong! The ribs themselves were OK (if you put enough sauce on them) but the sides were actually inedible. Why would any restaurant present you with four ribs on a huge platter and then place four tiny little sides in tiny little metal dishes on this huge platter? The platter looked absolutely bare! But worse, the sides were so bad! The coleslaw was flavourless, the beans so bland, the pickles awful and I can't remember the last side because I couldn't bear to try it! It seems the Executive Chef does not oversee the food or taste it. There is absolutely no food quality control on this ship! And if there is, they need a new taster! The best meal we had on this trip was at the Seattle airport! The internet. We took the internet package but should have received a refund. It didn't work for a day or two because of bad weather (we think) and when it did work it was soooooooo slow! It took an hour to download our (small) local newspaper. We had to buy more internet time just to have a paper to read. No game playing, no responding to emails (just reading them) and still we were out of time on our package. The ship did offer a Superior Package with a quicker download speed but having spent what we had already, we felt it should be more than enough for just simple email and newspaper downloads. We've never run out of Internet minutes before, even on much longer cruises from just as remote places. This ship stands alone! Guest Services was not really a service, and NCL should be well aware of this given the lines in front of Guest Services snaked down the corridor! Once you got to Guest Services, you were lucky if you got someone who actually understood what you were saying or cared about what you were there to discuss. We didn't get lucky! The Spa area floor is extremely slippery in spite of the fact that a staff member is constantly 'squeeging' it! This is around the Thermal Pool and Sauna area so beware. Also the Sauna is coed, you may prefer it, but we didn't. We did like our cabin, which surprised us as it was the smallest cabin we have ever cruised in but it was so well planned that there was room for everything, plenty of storage, nice vanity/desk layout, great washroom, and the TV was well situated and one was able to swivel it. Also, the ventilation was good and the bed was comfortable. We had a Mini Suite on Deck 8 and it was nice. The Lectures by the Park Rangers while cruising Glacier Bay were excellent. We appreciated the decisions the Captain had to make in regards to missing a port because of bad weather however, when we missed our port stop in Ketchikan, we fully expected to either sail into Victoria early (as there was a berth open at 2PM) or at the every least, be right on time. As it was, we were allowed off the ship at 8:30 PM and asked to be back on the ship by 11:30! Three hours in the nicest port of the cruise! All the other ships that we saw were there for at least 5 hours and often more. This ship spends far too little time in Victoria! Even their original schedule of arriving at 7:30 (which was adjusted to 8:00 PM prior to sailing) is too little time in this port. One should look closely at their port stop schedule, particularly in Victoria before choosing this ship. We were very disappointed. As a group, we enjoyed our time together and it was interesting to discover what a mega ship offers as we have always sailed on smaller ships but, having tried it once, we will not be trying it again as there was nothing that would entice us back such as good food or nice public spaces or an Observation Deck we could actually find a seat in. Having said this, if the weather is good so that you can enjoy the pool areas, waterslides, go carts and other outdoor areas and you have young children, it's probably a good ship for you! Read Less
Sail Date September 2019
I was very disappointed with this ship. Starting from the staff down to the food. I have cruised 3 different times in the past. Twice with Royal, and Once with Carnival. I can honestly say Carnival seems to be slowly falling off a cliff. ... Read More
I was very disappointed with this ship. Starting from the staff down to the food. I have cruised 3 different times in the past. Twice with Royal, and Once with Carnival. I can honestly say Carnival seems to be slowly falling off a cliff. You can definitely tell they're cutting around every corner they can to save money. The food wasn't up to par, with any of my previous cruises. The food on the menus at the restaurant, would stay the same almost every day. And only 2 or maybe 3 things would change on the menu. The buffet seemed to lack variety, and the 5 options they had weren't edible. The wax they put on the floors makes it very slippery. I slipped on it and fell carrying my 2 year old. Carnival and the crew aboard the ship know about this issue but just don't seem to be worried or care to fix the problem, so people just keep slipping and falling all over the place. Our rooms weren't cleaned thoroughly enough. The plumbing in our bathroom stunk from the first day we walked in. The curtains and floors had stains on them. Finger prints on the balcony glass door. Dust build up on top of the tvs. Trash inside one of the cubby compartments under the kids tv in our family harbor suite. Also it seemed to me and a few other passengers aboard that some of the staff seem to be overworked and unhappy. The whole ship seems to be way too crowded. Especially in the buffet and main attraction areas. Allure is twice as big of a ship and Royal will only put 1200 more passengers. I did however like the bar, my kids loved the kids pool area. I like that in camp ocean they watch my kids for free. And also that Carnival does offer better ports to visit. But i do not think that for the $3200 i paid this ship was worth it. This ship changed my overall view of Carnival as one of the best in the cruising industry. And i do not see my self ever cruising again with Carnival, even with all the ports they offer to visit. Read Less
Sail Date September 2019
We chose this cruise for the destination, but sadly the Emerald Princess quickly became a disappointment. Lack of entertainment, sub-par food, and horrible dining room attire rules. Nice shorts and shirt NOT acceptable but jeans and ... Read More
We chose this cruise for the destination, but sadly the Emerald Princess quickly became a disappointment. Lack of entertainment, sub-par food, and horrible dining room attire rules. Nice shorts and shirt NOT acceptable but jeans and sports jersey's are acceptable on a Formal night. NO entertainment pool side on either sea days. They turned the music on for ice-carving then quickly turned the unacceptable playlist to very low. I understand the population on the cruise was a little older, but they were happy to listen to our music when we brought out our music player. All the pool guests around us were complaining. The drink package - they really encourage you not to use it, limits and rules for every situation. The spa was nice, although pricey - but that's expected on cruises they increase the price. Positive - I like the hand- washing stations at the entrance of the buffet. Read Less
Sail Date September 2019
My family (a party of 15 people total) selected this cruise line because of the ports and shore excursions we were promised. Traveling to Juneau to see the glaciers, wildlife, and sled dogs were items on many of our bucket lists. ... Read More
My family (a party of 15 people total) selected this cruise line because of the ports and shore excursions we were promised. Traveling to Juneau to see the glaciers, wildlife, and sled dogs were items on many of our bucket lists. Unfortunately, we did not get to see any of those things. Due to mechanical issues on the ship, we experienced a 12 hour delay at the Vancouver port and Princess Cruises cancelled the Juneau destination. They provided a $100 on board credit and 15% off our next cruise (if booked by 9/20/2020) as "compensation," which is both laughable and offensive. This was my first vacation in 4 years, and something I spent a long time saving up for. I can't simply book another cruise within a year, nor would I want to with Princess Cruises. In the end, $100 does not make up for the sights and experiences we were denied, and it was a general consensus amongst my party that we felt robbed. Other items of comment: - The buffet food was terrible and barely edible, but the dining room made up for it. I typically saved my appetite for a dining room meal. - I do not recommend this cruise for anyone under the age of 50. There are very few entertainment options on board, especially for a younger crowd. I was most excited for the 90's Music Night, but ended up being the only person in the room that knew any of the music. There was not a single person on the dance floor. - The theater entertainment was subpar. I have seen high school musicals with better production value, and the ventriloquist act was cancelled due to the talent having laryngitis. The irony of the situation was not lost. - Princess Cruises replaced the Juneau destination with the Port of Prince Rupert in British Columbia. Other than the fact that this was not an Alaskan port on an ALASKAN CRUISE, this port does not experience much tourism and couldn't accommodate 2,200 visitors. There were no sights to see, and only a couple excursion options (the majority of which involved walking around a park, which you could do for free). There was a rumor on board that we only went there because they had the parts needed to repair the ship. Read Less
Sail Date September 2019
We chose this cruise for my husband and I to return to Juneau and to share the experience with our 2 boys. It was their first time on a cruise and we pre-booked 2 excursions through Princess. Due to engine trouble, the cruse departed over ... Read More
We chose this cruise for my husband and I to return to Juneau and to share the experience with our 2 boys. It was their first time on a cruise and we pre-booked 2 excursions through Princess. Due to engine trouble, the cruse departed over 12 hours later than scheduled and at partial speed so Juneau was completely removed from the schedule and when we got to Ketchikan it was pouring rain so our excursion there was cancelled as well. Major disappointment. Wish there was an opportunity offered to people to re-book on an alternate date. Alaska cruise with very little experience time in Alaska! Very smoky in the central area of the ship (Atrium) as well. The Youth program, however, is fantastic and if it weren't for that, this really would have been a complete disaster of a family trip. Ship was clean, although very tired and in need of updating (built in 2003). Read Less
Sail Date September 2019
I chose this cruise so I could get my family to experience a cruise to Alaska-Ketchikan and Juneau. But alas, the cruise did not complete the itinerary they advertised. The ship was delayed in sailing for more than 10 hours because its ... Read More
I chose this cruise so I could get my family to experience a cruise to Alaska-Ketchikan and Juneau. But alas, the cruise did not complete the itinerary they advertised. The ship was delayed in sailing for more than 10 hours because its marine engineers/technicians did not keep this ship in tip top shape to cruise its way up to Juneau. Instead of going to Juneau, the ship turned back and made a brief stop at Prince Rupert, Canada as alternative. No amount of entertainment, on board ship credit or 15% discount could make up for the lost of time and missed experience at Juneau. Dining, shows and other activities were okay. The dining staff we encountered were pleasant enough and some had a good sense of humor. The photos were over-priced. Check in was horrendous for some of our family members who had a non-US passport. They almost passed out in the queue. On disembarkation, the guides were rude and were shouting directions as we were deaf. This cruise did not meet our expectation and so I would not recommend Island Princess. Read Less
Sail Date September 2019
Chose this cruise as it was a good price but with hindsight I would rather miss a cruise and put that money towards another cruise line. Ive been with other cruise lines before and have enjoyed all of them. The problem with MSC is ... Read More
Chose this cruise as it was a good price but with hindsight I would rather miss a cruise and put that money towards another cruise line. Ive been with other cruise lines before and have enjoyed all of them. The problem with MSC is passengers embark at every port which means constant security processes going on and in so many different languages, suitcases and chaos everywhere almost daily, this gets very tiresome. Whilst check in was ok they don't seem to have the administration sorted as well as other cruise lines. You have to have your photo taken separately and you have to add your credit card separately once on the ship, why? This has all been done at check in before and is much easier. The actual ship and cabin was very nice, a little more room in our cabin than we've had before so this was a bonus. The food though was not good, very poor, I hardly ate anything in the main restaurant, in fact I only ate the rolls and a little breakfast. If you go to the buffet for breakfast by the time you put everything together it's stone cold as the eggs are nowhere near the bacon and it's a big place to walk around! We couldn't get a table in the buffet one morning and had to go to the restaurant which we wanted to avoid as the service was quite poor in the morning, we often asked for milk with the tea but often never got it! Never got our cereals either so when we asked for them they were almost thrown at us! Have to say at this point our waiters in the main restaurant for dinner were very nice and helpful. Some of the staff apologised for the food and said they had to eat it too! Reception staff were also hit and miss, some were helpful and some wouldn't help at any cost! We were late back from Amsterdam and weren't allowed into the main restaurant as you only have about 10 mins from opening to closing! When we asked reception to help they said it wasnt their fault their trip was late back (referring to traffic) but it was their fault as when we booked we were supposed to dock in Amsterdam but we're moved to Rotterdam and this meant a long coach journey which took 2 hours and was not easy with an 18 month old baby let alone not being able to get into the restaurant to feed her! The Europeans on this trip were the rudest I have ever encountered, they never said thank you for letting them through the narrow hallways or when you kept a door open for them. My daughter had to use the lift as she had a pushchair and even if she was the first one there when the lifts arrived the other passengers would just barge in front of her! Most of them were young or middle aged and didnt seem to even need the lift! The trips did not appeal to us at all, very early starts and we're things like cycling tours or they just dropped you off. We have been on some really wonderful trips with the other cruise companies so missed that very much. Didn't like any of the ports on this trip, Hamburg was awful and to have paid the expensive shuttle would have been a waste of time as we were told everything was shut on a Sunday. This was told to us by a local taxi driver not the ship, they didn't tell us anything not even which gangway to get off! The ship did constantly make announcements in your cabin though in loads of different languages that really got on our nerves, this was usually about the muster stations or their team! MSC gave us a letter to say they are welcoming British guests but we did not feel welcome at all. They gave us a kettle in our cabin and a one cup little pot of milk for 2 people so we asked reception for some more and they told us, sometimes it's complimentary and sometimes it's not! What sort of answer is that! They then said they could give us some for 3 euros! We said no thanks and brought milk down from the buffet! We had no in room tv in English apart from one channel which claimed it was a news channel but you only got a couple of lines of news now and again it was mainly history documentaries or about egg donation which was constantly repeated! Thank goodness I had a book! The t.v service is so much better on Princess cruises as you have access to t.v shows, films etc and this was needed on MSC as their theatre entertainment was almost the same every night and did nothing for us! The best thing in the evening was to get an Italian ice cream! Also, please note there are smoking areas on board, like the casinos and by the pool on one side which obviously affects you if walking through these areas. I would sum up by saying I wouldn't go with MSC again. Read Less
Sail Date September 2019
This was our first cruise with MSC. We chose this cruise because if the itinerary, especially Hamburg and Amsterdam. We really liked the ship its self, which is very grand, and our cabin was quite spacious with a small “Juliet” ... Read More
This was our first cruise with MSC. We chose this cruise because if the itinerary, especially Hamburg and Amsterdam. We really liked the ship its self, which is very grand, and our cabin was quite spacious with a small “Juliet” balcony. However, we were very disappointed with some aspects of the cruise. Amsterdam The main problem was Amsterdam. When we booked, the ship was going to dock overnight in Amsterdam. This was changed to overnight in Rotterdam and we were given the chance to cancel and have our deposit back, or in compensation we could either book one of two discounted shore excursion to Amsterdam, or use a free shuttle bus to Amsterdam that would be provided. We were quite happy to opt for the free shuttle. Once on board, the itinerary was changed again with departure from Rotterdam at 10pm instead of 6am the following morning. We were still OK with this as we thought we could still get a full day in Amsterdam. On the day it turned out that the free shuttle was in fact a transfer there and one departure back on the “Amsterdam on your own” shore excursion. The return was moved back from 3.15pm to 4pm because of heavy traffic on the outbound trip, but this was still way too early considering that the All Aboard was 9.30pm for a 10pm departure! So our full day in Amsterdam that we had been looking forward to became just four hours! When we tried to complain at reception later, the man we spoke to was quite rude and dismissive, saying that this was the rules and what we had signed for. We also felt that the shuttle buses provided by MSC at the other ports were VERY expensive. We have sailed with P & O before, where port shuttles provided by them were free. The food We found the layout of the buffet at breakfast and lunch quite confusing. For example, toast at one point, butter somewhere else and jam in a third location! As other reviewers have said, a lot of the hot food was only just warm. Trying to get a hot cup of tea was hard as the self service urns were only warm. The Hotel Services Director told us later that he was aware of this problem and was trying to get in sorted. In the meantime he advised us to take our mug and teabag to the bar counter and ask for hot water there. This worked well! A good thing about the buffet was the all day pizza which is delicious! We spoke to the UK Cruise Director and the Hotel Services Director who were both helpful and took our comments on board, but overall we were not impressed by the way the ship was run. Read Less
Sail Date September 2019
Wait staff, ship's officers and crew, security & maintenance, as usual, are all top notch. Management is just the opposite. From 6 hours on the phone over 5 weeks unsuccessfully trying to get a return call from a ... Read More
Wait staff, ship's officers and crew, security & maintenance, as usual, are all top notch. Management is just the opposite. From 6 hours on the phone over 5 weeks unsuccessfully trying to get a return call from a "supervisor" at the NCL Air Department to rectify air connections that flew us into a City 200 miles from the port on the wrong day to condescending, rude, in-your-face "service desk" managers who couldn't communicate effectively and blamed you for their errors. We overheard one loud argument that would later echo our sentiment exactly. He was yelling "This is your mistake, not mine. I shouldn't be having to work for YOU to straighten out YOUR errors on MY vacation and spend MY time trying to resolve YOUR problems." They called security on him. We smiled and thought, well, he probably could have handled that better..." Little did we know that a day or two later we would find ourselves in the same position and being goaded by these very same incompetent, argumentative "service personnel" about our credit card and saying roughly the same thing and ultimately having to "go to work" on our vacation to correct yet another error by NCL. (I guess they figured since we let them get away with taking our $200 in airfare they'd attempt to go back to the well for more.) Ours is far from the only observation on the web that over the last 5 years, while the day-to-day personnel continues to remain gregarious, friendly, courteous and competent, there has been a tectonic shift at the Helm of NCL's home office & bean counters resulting in business management that just gets more pathetic with each passing cruise. Not vessel management, "hospitality" management. As for the air department in particular, don't waste your money. Read the plethora of negative reviews about this cruise and those who've been snookered into the Montreal/YQB switcheroo. Since no one would return our calls, we finally just wrote off the $200 airfare as a loss and booked ourselves into Quebec (YQB). NCL may have taken our money, but we refused to let them steal our joy. We spent 4 fantastic days enjoying Quebec Quebec City, and wished for more to be honest. Sadly we listened to horror stories each day of people with similar experiences who had to find their own way to the port from some far away city or who sat for hours on the side of a major highway, the bus rocking from the traffic whizzing by their broken down bus. They said it was terrifying thinking about becoming a statistic. One reviewer said it took NCL 12 hours to get them from Montreal Trudeau to the ship. It's so laughable even the comedian made their misery the butt of several jokes in his act. So if you think they'll actually treat you differently than all the other thousands of guests they've hoodwinked, then the joke'll be on you. One day NCL is going to screw over the WRONG attorney who's going to file a class action suit over their "bait and switch" tactics and false repeated claims that "there aren't seats into Quebec," to which we responded, "We've got 4 windows open with 4 different airlines with flights from 4 different cities into YQB all with empty cabins, so don't sit there and lie to me. I'm looking at planes I could play ping pong in and never hit a soul with a serve." It's a shame management is slowly sinking what was once a fine cruise line. The ship's older design must have been originally for the Caribbean or Mediterranean as the only observation areas are outside. A lot of women don't like their hair being blown around after they've fixed it up. There's no area aft to sit and watch the horizon recede. The ship has mysterious humps in the floor, odd, dead-end nooks and crannies and there is no bridge viewing room like there is on Jewel-Class vessels. The curries on the buffet were, as always, excellent. Healthy choices on the buffet were plentiful. Main dining rooms were on par with other ships in the NCL fleet. Specialty dining went from totally inedible in Los Lobos (other reviewers agree) to "OMG, this is the best meal I've ever eaten!" in the Italian Restaurant (La Cucina?) The manager Vaughn, was fantastic and very observant, not to mention funny. He's a true asset to the company. All of the ports were enjoyable other than maybe Halifax and simply because it's such a big city and industrial port. I mean there's nothing WRONG with Halifax, it's just not very walkable it's so large. Bar Harbor or Portland were likely our favorite, due to Acadia and the breath-taking views from Cadillac Mountain and the views of the lighthouses from Fort Williams. Still, each port was charming in it's own way. Quebec City is worth a week. Don't let NCL entice you into cheap airfare only to find they didn't give you time to explore this fascinating world of old and new. I'm told the entertainment on board was good. I don't go on cruises for food or entertainment, but my wife and other party members enjoyed the variety of shows. The pool deck was generally lightly populated due to the chilly temperatures. The library is in an odd, but very quiet place. I liked its location. Not alot of traffic due to it being isolated at the start of a U-shaped hallway of forward cabins. It's kind of where the health club "class" workout room is often located on the Jewel-Class vessels. We did not find the Ultimate Beverage Package to be a very good deal for us because we don't drink a lot so a beer or glass of wine would wind up costing $50 when you averaged it out per diem. And forget finding a Mountain Dew when you wanted one. I mentioned earlier the attentiveness of the staff. I should clarify that I mean wait staff, room stewards, etc. If you see an officer or security personnel, they are almost always approachable, congenial and helpful. On the other hand, any "hotel staffer" in one of the dark, business-like suits - is a waste of your time. The only solution they can offer is to write an email to the home office, because they have no authority to provide any solutions for you. Your room steward on the other hand can answer 90% of your questions and solve the majority of your issues, just remember all he did for you at the end of the cruise. Same with the food services. If you ask for something politely, if it's on the ship it will magically appear at your table generally within a reasonable time. Not always, but generally. A lot of it depends on your attitude toward your server. One final tip - and it's about tips. When we wanted to acknowledge a staffer who went above and beyond, we would add an amount above what was included in our prepaid tip package to the paper receipts at the restaurant only to learn that those tips went into the general pool for all workers, thus eliminating what we were attempting to do, which was let someone know we appreciated their specific extra effort. After learning that, we always carried a little cash around and looked for opportunities to make someone's day when it was deserved. I hope I can remember that the next time I cruise with Norwegian. They may be the American Airlines of the cruise industry, but they're cheap - sadly in more ways than one. Read Less
Sail Date September 2019

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