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Sail Date: March 2019
We chose this cruise for the 2 ports in 4 days due to time constraints and to try one of NCL "larger ships" unfortunately the layout of the top deck (lido) is crammed, pools are small, the pool in the adult only did not even open ... Read More
We chose this cruise for the 2 ports in 4 days due to time constraints and to try one of NCL "larger ships" unfortunately the layout of the top deck (lido) is crammed, pools are small, the pool in the adult only did not even open on the sea day. Dining was very plain, the food was never changing at main dining and buffet. Both were just acceptable, not notworthy and I find it hard to understand how anyone could say the dining on this ship is outstanding. No choice for upgrades at the main dining rooms and not a lobster on any menu. Teppanyaki and sushi were very good, however, Cagney steakhouse was not better than anything I have had in main dining rooms on other ships. 105 minute wait for room service for cold pizza, undercooked grilled cheese and stale chips. I was never approached by waitstaff on deck for drinks; only able to wave down after several tries, then wait just as long as when I would get in line myself. The 30-50min. wait for drink service at both bars or by waitstaff on deck is unacceptable. I feel this is definitely due to the all included drink/gratuity package and will gladly pay for good service and drinks on my future cruises. From the time of emabarkation throughout the cruise the staff was unfriendly and most times projected unhappiness in addressing questions, concerns or plain hospitality. At the start, staff directed us to the wrong window then rudely orders us to move to another window, then blamed the other staff "stating she always sends people to wrong place" if so then why not address it instead of continuing to project errors over and over. Photographers were amature and did not even bother to tell us when bra straps were showing before taking pictures and we really are not happy with the unfriendly staff at the studio that were rude when we did not want all of the unprofessional looking poses that were taken, of course we still purchased some because we always do. Whenever asking staff questions around the ship most staff claimed they did not understand; the blank look of none caring was always present, never engaging. The second stop of cruise was canceled due to "weather" However after speaking with many other unhappy cruisers it was found out that the private island stop is almost always canceled, we would never have booked had we known. On the plus side, the entertainment including Howl at the moon, Priscilla queen of the desert and the band at the Cavern were all very good. Comedy show was fair. We did appreciate the cleanliness and abundance of available hand sanitizer stations. The best part was fast disembarkation. The room that we had was not what we had been shown upon reservation - it was supposed to be a large deck, never were we advised it would be all enclosed except window. The room is very odd in no privacy in bathroom or shower just frosted glass and sink in living quarter. We really wanted to enjoy this cruse but with all the fails, will never consider NCL again nor recommend. Read Less
Sail Date: March 2019
A group of us that are Super fans from NFL teams chose to cruise to the Bahamas, Over all the experience was not great. Food was decent, but service was slow or non existent. Ship was clean but the crew did not seem friendly and seemed ... Read More
A group of us that are Super fans from NFL teams chose to cruise to the Bahamas, Over all the experience was not great. Food was decent, but service was slow or non existent. Ship was clean but the crew did not seem friendly and seemed disinterested, They did not make you feel welcome. This did not include everyone, just the majority. We did find some that seemed to have fun and made you feel special. Our steward never seemed to materialize but the room was clean and presentable. This was just a very disappointing cruise. Food was as I said decent, Osheehans was our favorite. The buffet was goos as well and the Shanghai Noodle Bar was also one of our favorites. Debarkation was horrendous. No organization and there was major chaos. At this time I would not recommend Norwegian Cruise Lines and our plan is we will not be cruising with them again. I have been on 2 Carnival Ships, 1 Princess and 1 Royal Caribbean, All of those I would recommend. Read Less
Sail Date: March 2019
I am a veteran when it comes to cruising. I have done over 20. Carnival, Royal Caribbean and Holland. This was my first and last on Princess. This ship was supposed to be refurbished but our bathroom smelled moldy. I have to steam and ... Read More
I am a veteran when it comes to cruising. I have done over 20. Carnival, Royal Caribbean and Holland. This was my first and last on Princess. This ship was supposed to be refurbished but our bathroom smelled moldy. I have to steam and use fabreeze to try and fix the smell. I had heard that the service was ok in the beginning and tapers off towards the end of the cruise. That was exactly what happened. By day 4 the waiters in the Buffet areas were down right rude. I always pre-paid gratuities but this was the first time I had to fight myself not to have them taken off. This cruise closes down at midnight, no bars open, disco was dead and only played music from 60-80s. Bingo was over priced and the host talked non stop. It took over an hour to play 4 games. Only one live show in 5 days. The shore excursion desk took us to tender then told us to walk to dolphin encounters. They cut it so close , we never had time to shop. I was offered free play on my next cruise but I tore the paper up. I won’t ever go on princess again. Can’t give me a free cruise. Royal Caribbean or Carnival for me. Read Less
Sail Date: March 2019
1st time on MSC and was disappointed, it was a cheesy experience. Things I liked: I liked my cabin it was spacious but you could have had a kettle with Tea/Coffee available. If I didn't book a balcony cabin I would have been ... Read More
1st time on MSC and was disappointed, it was a cheesy experience. Things I liked: I liked my cabin it was spacious but you could have had a kettle with Tea/Coffee available. If I didn't book a balcony cabin I would have been really stuffed up. I enjoyed the island Things I disliked: Food was terrible, no taste mass production, the pizza was the worst The plates & cups were filthy. Free coffee at Buffet very bad It's Cheaper to buy Water & Coffee cash if you a none drinker than buying vouchers, vouchers are a rip-off. Toilets onboard were pathetic Onboard entertainment pathetic, Only two shows 7 pm & 9 pm nothing else to do during the day. The pools are a disgrace, very small & deep The games room pathetic hardly any games All in all, I tried it and I disliked the experience, I won't cruise local again maybe I would consider a much larger ship with better water activities This cruise is for old people and people just looking to get drunk and party. Not suitable for families. Read Less
Sail Date: February 2019
I have sailed with Norwegian two previous times and loved the cruise line. No more mega ships for me though. Way too many people, every venue is very crowded. Pool bars too busy to get drinks. Norwegian will nickel and dime you to death ... Read More
I have sailed with Norwegian two previous times and loved the cruise line. No more mega ships for me though. Way too many people, every venue is very crowded. Pool bars too busy to get drinks. Norwegian will nickel and dime you to death for everything and at exorbitant prices. Small bottle of 20 Advil, $12. Food in Garden Cafe (buffet) is boring and bland, the soft serve ice cream was the best. Some of the crew could not speak English and the ones who could had very strong accents and were hard to understand. I did read several negative reviews prior to sailing but chose to ignore them because I had sailed twice before with Norwegian and they couldn’t have deteriorated that much. TRUST ME, they have. It’s all about the almighty dollar and if you are wanting a “Cattle Boat” experience, sign up! Nancy on The Norwegian Breakaway Feb.24-Mar.3, 2019 Read Less
1 Helpful Vote
Sail Date: February 2019
• We sailed on the MSC Seaside, leaving Miami February 23rd 2019, returning to Miami March 2nd, 2019. There were 6 adults and two 10-year old children in our group. • Upon first arriving on the ship, there were tables for ... Read More
• We sailed on the MSC Seaside, leaving Miami February 23rd 2019, returning to Miami March 2nd, 2019. There were 6 adults and two 10-year old children in our group. • Upon first arriving on the ship, there were tables for registering for kids club, or so we thought. The confusion was clearly not isolated to just our family as most families with children were crowding the tables. The table placement created a huge bottleneck of all cruise guests because it was the first thing you encountered, IMMEDIATELY upon boarding. Then we discovered that we have to go to the 18th floor to actually register for kids club and even that we couldn’t do until 2pm. • The few times we actually dropped our 10 year old son at the kids club, they watched movies and played indoors. He was old enough to check himself out but not old enough for the kids club staff to take them to the Jungle Pool or other kid-friendly activities? I assumed that’s why the kid-themed pools/activities were located on the same floor? • Along those same lines, he could check himself out of kids club but not get a wrist band to get into our cabin because he was under 12. Poorly thought out. • Our cabins weren’t ready for several hours forcing us to wander around the ship with carry-on items. It’s hard to explore (and for that matter, relax) when you’re forced to carry around your family’s small luggage. Even more troubling is the amount of time it took us to get a drink during our initial embarkation. The bar at the Atrium was the first place the guests naturally flowed into and there were maybe 3 bartenders on duty? I’m looking for my first drink to kick off my week-long vacation and I have to wait to flag someone down? That whole area should’ve been filled with staff ready and willing to provide drinks. • We also waited another 30 minutes in the Customer Service line just to get wrist bands. Another 30 minutes I wasted on my vacation waiting in line for another poorly staffed area. At least the employees were helpful and friendly when we actually arrived at the counter. • There was an extreme lack of trash cans all over the ship. We can only assume this was for appearances but is insanely impractical. • The main cabin elevators were another giant waste of our time. We felt like we were constantly waiting for one, they were clearly not programmed properly. • There were not nearly enough restrooms near high traffic areas, i.e. pools, buffets, theater. As a woman, I expect to wait in line at times but not on a cruise. Even then, there were only two stalls in most of the restrooms. At the pool on deck 16, there are seats for hundreds of people but only 2 bathroom stalls in the ladies room? Many women had their children with them which made a tiny bathroom even more ridiculous. Poor planning for a family friendly ship. • One of our biggest complaints was the constant harassment for signing up for the dinner packages. Those poor staff members were EVERYWHERE. Everywhere we went, the pool, the buffets, the bars, the sitting areas, we were harassed about it, up until the last day of our trip. We were asked numerous times even while sitting in one location for a half hour. I hate to be rude because the staff was doing their job but this is just an unacceptable business practice. I don’t want a sales pitch every time I sit down for a meal or a drink. To our family, it’s the equivalent of a traveling salesman ringing our doorbell at dinner time. • Our absolute biggest complaint and the main reason we will NEVER take another MSC cruise was the service. I estimate I wasted about 8 hours cumulatively waiting at a bar to get a drink which ultimately leads me to this dismal review of MSC cruise overall. If there is one underlying theme about my whole review, it’s that YOU NEED DOUBLE THE STAFF at the very least. Deck 16 has a huge pool and movie screen, many of the family friendly daytime activities took place here. The bar to support that area should have been 3 times the size. • Deck 7 was the other incredibly disappointing area. Since the pool was adults only, that bar should have been at least 3 times the size. I might have been able to overlook the size if it was staffed properly. At all of the bars, it seemed that half of the items the staff needed to retrieve were “in the back” or they didn’t have it close at hand. • Dinner at the Seashore restaurant every evening was painful and incredibly inefficient. The two waiters we had were responsible for getting our drinks and food as well as waiting on how many other tables. Numerous evenings they took the drink orders of the half the table and then didn’t return to take the drink orders for the other half until the entrees were served. Our party included two 10-year old boys so it was frustrating when we couldn’t even get a refill of water. We were always rushing to finish our food because it took so long for the courses to come out and we were never eating the same course at the same time as others at our table. The staff was friendly but by the second night, it was hard not to take our frustrations of poor and inefficient service out on them. • Our first night aboard, my husband planned to go to the Sports Bar on level 8 and watch an ice hockey game. He was shocked to learn that they only carry ESPN 1 and 2. A sports bar that only carries two sports channels? Another giant disappointment. • The MSC for Me app stopped working two days before we disembarked which made it hard to see the daily agenda. We relied on it during the week and then suddenly it wasn’t there. • We were so disappointed overall, we requested our daily service charges be removed. I rarely write reviews but since all of the items outlined above were a common theme among other guests we met, I wanted to make sure others are aware so you can remedy some of these complaints for future guests. I wish I could get a partial refund for the amount of time wasted, poor service, and inefficiencies. The ship was beautiful and the schedule was prompt. Our particular hall staff was incredibly kind and helpful, his name was Andres and he was probably the most engaged staff member we met. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise as the best way to see a variety of the Hawaiian Islands. SHIP - old, but recently renovated. CABIN - very small for a balcony room, clean DINING - food was good and what I would expect, not anything over ... Read More
We chose this cruise as the best way to see a variety of the Hawaiian Islands. SHIP - old, but recently renovated. CABIN - very small for a balcony room, clean DINING - food was good and what I would expect, not anything over the top, other than specialty restaurant - Cagneys, which was fantastic. ENTERTAINMENT - great comedian and magician, DJ was really good as was the entertainment in the Pink Champayne Lounge ACTIVITES - not much going on, we missed the music on deck all the time and the deck parties we have experienced on other cruise lines. SERVICE - it was seriously horrible. We have cruised 10 previous times (none with Norwegian) and have never had to search out someone to bring poolside drinks or assist us in a diningroom, or answer questions. This ship is completely different. The people working on this ship acted like it was a complete imposition for them to assist you. Even when tipped, no appreciation, nothing. In the Liberty Dining Room, we had to go find someone to fill our water, we filled our own wine from a bottle we purchased for dinner and the waiter actually slammed the coffee carafe in from of one of the ladies dining at our table as she had requested that he return with coffee. One night we were asked if we were ready for dessert and had not been served our entree yet. Many people were talking about how horrible the service was. I heard a lady ask a member of the crew - what is wrong with the morale on this ship? Several previous Norwegian cruisers on the ship told us not to judge Norwegian by this ship as they have had wonderful experiences on other Norwegian cruises, pretty sure we will not try again. PORTS AND SHORE EXCURSIONS - ports are beautiful and we booked our excursions with outside vendors, they were also beautiful. Read Less
10 Helpful Votes
Sail Date: February 2019
Stayed in a Junior Suite. Room is big and relatively clean, though it looks old and outdated. TV is small and bed is comfortable. House keeping is efficient and service level is acceptable. Turn down service is great. However a dirty ... Read More
Stayed in a Junior Suite. Room is big and relatively clean, though it looks old and outdated. TV is small and bed is comfortable. House keeping is efficient and service level is acceptable. Turn down service is great. However a dirty cleaning towel was left in the basin after making up the room. All other services were terrible. Requested boarding assistance for seniors during booking but at the checking area, no assistance was offered even though she approached 3 staff. No smiles, no greetings from the staff Who looked tired and unhappy. Many staff acted as policemen onboard, telling passengers to queue and queue and to follow whatever rules they set to control the crowd. Lack of dinning tables and activities, shows. Saw two friends queuing to enter the buffet restaurant but they were told to go in two different batches and find each other inside the restaurant later. Certain sections of the main dinning rooms were always closed, scheduled show was cancelled due to technical reason. The only exception was the salesman who kept on introducing their chargeable items. Food is sufficient. Read Less
1 Helpful Vote
Sail Date: February 2019
This was our 6th cruise on 4 different cruise lines. We typically travel as a family group and this trip we had 5 rooms with individuals ranging from 17 to 70. THE GOOD: FASTER TO THE FUN It took just a few minutes to get on the ... Read More
This was our 6th cruise on 4 different cruise lines. We typically travel as a family group and this trip we had 5 rooms with individuals ranging from 17 to 70. THE GOOD: FASTER TO THE FUN It took just a few minutes to get on the boat and was well organized. Getting the tenders first was also good and if you need off the quickly you get priority as well but that means a 6:30am or 7:30am departure otherwise you have to wait for your deck. OUR ROOMS 10224, 10226, 10220, 10230 were 2 balcony rooms and 2 inside rooms and 12224 which was a spa balcony room. The rooms iincluding the inside rooms were a very good size. The rooms had nice storage space and the bathrooms were good size as well. We all felt the beds were comfortable and our family in the spa suite like the extra pool that was available to them. OUR ROOM Steward. Very accomidating and kept our rooms neat and tidy. ROOM SERVICE. Always timely DECK 5 CONTINENTAL BREAKFAST- there never seems to be many people and its super easy to get. Some of our group went everyday even though our rooms were on the Lido deck. COMEDY SHOWS- Overall we enjoyed them except that no one under 18 was admitted. STEAKHOUSE- We went as a group of 6 and the food was good. We had an ackward table in a back corner which made it difficult for the wait staff to serve the food/fill glasses/etc. PIG & ANCHOR- Nice BBQ. Great flavor. Some of the bark pieces were very very peppery. Nice assortment of sause. GUYS BURGERS- Good and busy. Great for a quick lunch. PIZZA ON DECK 10- Really good thin crust pizza. THE OK: ROOM FURNISHINGS-Getting to our room some items were missing and had to be asked for. Ice bucket, TV Guide, no room service menu, remote didn't work, etc. ROOM SERVICE PIZZA- Skip it and get the pizza from the back of the boat on deck 10. You'll pay $5 to have it delivered and its not as good, just OK. DINING ROOM BAR SERVICE- Our bar service in the dining room was ok. He called us by name and after a few days remembered what we liked to drink with dinner. COMMUNICATION- It seems like the cruise wants you to rely on their APP on your cell phone to figure out wants going on in addition to the daily flyer. There were few announcements about upcoming activities. ON BOARD SHOPS- Small but have the usual stuff. CASINO- OK Size have most of the newer penny games could be quite packed. BUFFET FOOD- Just ok. There is nothing special here but its quick and easy THE BAD: BEVERAGE STATIONS IN BUFFET- They need to have a different set up with the coffee and /juice and cups. Basically one person at a time can get coffee and juice. If the person ahead of you is getting juice and you want coffee you have to wait as there is no room. Quite often they are out of service or empty as well. DINING ROOM Service. Normally I look forward to dining in the main dining rooms. Its where our group of 10 gets together after spending the day apart and tells about our day. But what I look forward to is that feeling of being indulged. Geat food coupled with great service. There was none of that this trip. When we would get the the table promptly at 6 we would get handed a menu and asked what we wanted to order. It seemed like they expected us to have previewed the menu before dinner and be able to give an instant answer. Our waiter never introduced himmself, called us by name, or explained the menu items. GUEST SERVICES- We had some visa,mastercard, AMEX gift cards we wanted to apply to our balance and the guest services desk could not figure out how to do it. So a $50 gift card they charged $41. A $100 gift card they charge $80 to and did several pre-authorization on a well. I just expected that guest services would have been able to apply a payment to our account. THE UGLY: The SEAFOOD SHACK that you pay extra for at the back of the boat was awful. We got 2 platters which were mixed cod, clams, calimari, deep fried shrimp. These were all over cooked. There was so much grease on the cod fish it puddled on the platter. My son ordered the snow crab and instead got some realy small tan crabs. When they came out we reviewed with the worker that we wanted snow crab. He just kept saying this i crab and when we finally got him to understand it wasn't SNOW Crab he told us they were out. The little crabs were awful. First its going to take you hours to eat it since you get very little meat out of each piece. Then, the shell gets in the little bit of meat you get. NOT WORTH IT. The worker came by and asked us why we were not eating it. We explained it was awful and he just kind of shrugged. We went to guest services afterward to explain we were not excited about paying for those meals and they took our info and said someone would contact us. Apparently the chef called and spoke to another member of our party and kept the charge for the food but removed the gratuity charge. NOT A SATISFACTORY OUTCOME. SUCKS TO BE 17. Our youngest member was the only person under 18. We did not realize that the cruise would not allow him to go to the evening shows even when escorted by his parents. The crew gave him such a hard time the fisrt night we wanted to see the comedy club he ended up not coming to any late shows. That means he was left out of our groups after 9pm activities. He spent most evenings in his room or else someone else from our group kept him company. Read Less
3 Helpful Votes
Sail Date: February 2019
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a ... Read More
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a transparent glass that allows the nice open view over the ocean... sunsets etc.. Anyway... that was my first disappointment. I didn't get what I paid for!! It is very rare I go on vacation and it is exactly for these type of reasons!! you never get what you pay for!! Second, this is a cruise for seniors. I was there with my family and for my family given that we live on two different continents and we don't see each other for years ( last time I spent time with my sister was 8 years ago). My group included 19 yo, 23 yo, 40, and late 40s.We expected to be able to stay a little late than mid-night maybe meeting fun people. The ship is full with seniors, the programs are boring and everything closes at mid-night. Be prepared for long boring walks back and forth and trying to have fun. The two restaurants and three bars looked nice, the dinner was decent every night. They have options that they change every evening.Dinner is ok. In general the personal is ok. They don't speak english but eventually they would bring what you want :). The breakfast had two options buffet and a la carte. The buffet is super crowded. Food is ok-ish. It is a cantina type of serving. By the end of the trip everyone was coughing left and right in your food! :) I really don't recommend the MSC tours. There isn't much time to spend on each city/island and not much time for sight-seeing, they are very disorganized, expensive and you waist your time trying to get on busses then stuck in traffic. Try to make your own schedule, find a nice beach and go there. Most public beaches aren't too clean but at least you don't stay in a bus for hours. The bus we visited Panama broke in the middle of the highway, we waited 40 min while the driver tried to fix it (some type of belt broke), eventually they sent another one. I was very surprised, and they continue the tour in the old city. Third, at the end I experienced a very unpleasant situation with an employee that scan cards and make sure you are the person that travel. Instead of being honest and give the right information that I was selected for a security check, he told us that the system broke and I can't get out of the ship until an officer comes to see me. I had to wait long time while nothing was happening. It became very messy very fast because my family was waiting for me and we all had to say Goodbye and go on our way to the different flights. To speed up the process, because other people were waiting to get out of the ship, I requested someone to bring me to the security check and in the meantime I figure out the real reason why they stopped me. I find it very unprofessional to misinform people and very disrespectful creating confusion without any reason in an already crowded/messy situation. This type of personal shouldn't be on a "hospitality" business and he should be fired. I barely had time to say goodbye and hug my sister. The entire thing just turn my stomach upside down. Read Less

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