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Sail Date: September 2019
This was our first cruise. We wanted to see Norway without frenetic travelling. It suited a couple who like the quieter things in life. It didn’t fail to please. Lectures and points of interest calls made for an interesting trip ... Read More
This was our first cruise. We wanted to see Norway without frenetic travelling. It suited a couple who like the quieter things in life. It didn’t fail to please. Lectures and points of interest calls made for an interesting trip aboard a ship with helpful, friendly staff. Accommodation was in clean, adequate cabins and there was plenty of really delicious food. The itinerary was amazing. The Norwegian coast is truly beautiful. The northbound trip allowed daytime trips to Trondheim, Tromsø and the North Cape, while an extra day spent in Bergen allowed us to take in the sights there too. All longer stops can be enjoyed as excursions or as we did, using local sources or just a map! Hurtigruten operate a well-oiled machine. Clear information was forwarded prior to the trip. Transfers were included, including the optional extra day in Bergen. It allowed us to take a truly relaxing break. The polar outside cabin pretty well always faced shore, northbound, though in fjords, cabin side did not matter. The ship offered a fairly smooth trip. The highlights - late night sail into the Trollfjord, the breathtaking North Cape and a glimpse of the northern lights. Read Less
Sail Date: August 2019
We chose this cruise to celebrate our 10th anniversary and as a way to see a large part of remote Norway in a somewhat short amount of time wherein both my husband and I could sit back, relax, do what we wished to each day and not have to ... Read More
We chose this cruise to celebrate our 10th anniversary and as a way to see a large part of remote Norway in a somewhat short amount of time wherein both my husband and I could sit back, relax, do what we wished to each day and not have to worry about the planning, logistics or stress of getting from place to place, figuring out meals or finding places to stay along the way. We chose Hurtigruten because neither of us are a fan of very "touristy" types of planned activities and destinations (including all-inclusive vacations and huge cruise ships), and with the smaller boats and the fact that they go to many of the smaller ports and towns that one would never see on their own without a boat and lots of time, and the whole operation seems to have a lighter touch on the communities they visit versus the huge negative impact that larger cruise ships seem to have on cities and cultural sites. Despite the cost, we were honestly not expecting much since we had read that Hurtigruten also serves as a commercial transport ship, car transport and ferry in addition to the destination touring function they provide. And they do provide these services, but they are integrated so nicely into the seamless operation of the voyage that they only added to the experience for us, rather than detracting in any way. But from the moment we stepped on board, to the time we departed, we were absolutely delighted with the whole experience. The whole ship was immaculate! Our room was larger and more comfortable and nicer than we thought from the photos we saw on Hurtigruten's website. We were also conveniently located to the two very nice and clean and cozy outdoor hot tubs and the 7th floor deck, sun porch, cafe and bar. The staff were kind, helpful and informative; the excursions were well-planned and every one that we participated in went smoothly and without a single hiccup. The guides on both the excursions and the boat were knowledgeable about many things and made each evening fun with planned lectures and activities for all the guests. And the food! It was all spectacular! Everything was fresh, deliciously prepared, plentiful, thoughtful, relevant to the regions and their food heritage, and beautifully spread. Of our nearly 3-weeks in the country, we only had a couple of other meals that topped the food we ate while on-board the ship, and this is saying a lot as we orient every vacation we take around trying to find the best cuisine that any place we visit has to offer. Other than the cost of some of the excursions (they were all so expensive we were not able to participate in as many as we would have liked), and many of the other guests that were extremely pushy and rude - especially during mealtimes and queuing up to leave the boat whenever we docked - there really are no bad things to say about the voyage, the staff, the length of the trip (we wished we could have stayed longer), the route, or anything else and hope to be able to return again someday with others from our family to take part in a longer voyage or wintertime voyage when the country has other experiences to offer! Read Less
4 Helpful Votes
Sail Date: August 2019
We booked this cruise to travel with friends who had never been to Norway. The first thing to be very aware of is that once you book, there are no cancellations allowed without losing your large deposit. No exceptions, even if it’s ... Read More
We booked this cruise to travel with friends who had never been to Norway. The first thing to be very aware of is that once you book, there are no cancellations allowed without losing your large deposit. No exceptions, even if it’s more than a year in advance. Also, before you book - be aware that the ship only stops once a day in a port long enough to actually get off the ship. And then it will be for only 2 or at the very most 3 hours. This only allows you to book Hurtigruten’s very expensive excursions; otherwise all you have time to do is walk around. This is NOT like a conventional cruise where you are in a port all day. There are too many passengers and not enough chairs in public spaces. Good luck on finding a place to sit, other than on the bed in your cabin. I would never travel on Hurtigruten again, based on my experience. It is not a good value, and I had a much more enjoyable cruise on a conventional cruise line. Read Less
Sail Date: August 2019
The Southbound cruise from Kirkenes to Bergen was absolutely fantastic! This was our first cruise experience and Hurtigruten ticked all the boxes. We participated in many of the excursions available on the way down the majestic west ... Read More
The Southbound cruise from Kirkenes to Bergen was absolutely fantastic! This was our first cruise experience and Hurtigruten ticked all the boxes. We participated in many of the excursions available on the way down the majestic west Norwegian coastline. The onboard Expedition Team presented engaging and informative preludes to each day’s activities and a special thanks to Asluk who was an excellent storyteller (speaking English, Norwegian and German). We would thoroughly recommend this cruise for anyone doing Cruising 101 and the more seasoned traveller. Hurtgruten have been doing these Norwegian Coastal cruises for a long time and their organisational management for all passengers was exemplary. Ongoing information by the crew as we travelled South was appreciated and the celebration when we traversed the Arctic Circle was great, albeit somewhat moving after taking the Codliver Oil. The off vessel excursions offered during the voyage were all very enjoyable, professionally managed and easily done. We joined six off vessel excursions of which the midnight concert in the Artic Cathedral was the standout. The food onboard was excellent providing large buffet breakfast and lunch and 3-course sit down dinner in the evening. A lot of great seafood, but only what you would expect and hope for in Norway. Read Less
2 Helpful Votes
Sail Date: August 2019
We wished to see the Norweigan coast. Even though the price was high, it is a ferry. People without sleeping accommodations sleeping all over seating areas. Food quite diverse but very good. The buffet breakfast and lunch are like fish ... Read More
We wished to see the Norweigan coast. Even though the price was high, it is a ferry. People without sleeping accommodations sleeping all over seating areas. Food quite diverse but very good. The buffet breakfast and lunch are like fish feeding frenzies . Ran out of popular items. Other than for two servers the meal service was horrible. Very short staffed. Also bad timing for one of the lunches, which was not buffet. Sit down meal and an hour later we’re not served and because we booked a tour we basically finished eating after 3 and were supposed to have diner at 5:30. Couldn’t get wine and water, or even order wine. Expedition team outstanding. However, tours are quite costly. Glad we went on the trip but did not receive value for what we paid. Would not recommend if you wish quality service. Beautiful scenery along the way. I would recommend a shorter trip as there are repeat stops returning to Bergen. Read Less
Sail Date: August 2019
We chose this trip as an opportunity to see some Norwegian fjords and to go to North Cape. Starting in Bergen gave the opportunity to arrive by the Oslo Bergen train and leave with a rental car. Embarkation was easy. We had a cabin with ... Read More
We chose this trip as an opportunity to see some Norwegian fjords and to go to North Cape. Starting in Bergen gave the opportunity to arrive by the Oslo Bergen train and leave with a rental car. Embarkation was easy. We had a cabin with en-suite on deck 6, one of only three on our small section of the companionway so no outside noise. The cabins are compact but lots of room under the double bed for suitcases. We had a tea/coffee package which gave us a kettle, important as we always carry our own good quality coffee. Deck 5 has the larger windows but cabins on this level look on to the outside promenade deck with compromised privacy. Deck 4 is all services/restaurants Deck 3 lower priced cabins, Deck 2 all crew. Deck 7 is the inside viewing and outside sun deck. There is a bar on this level. There are 2 small gender specific saunas on deck 2, though in all the times we used them we were the only people in them, and a small fitness room on deck 7, similarly underused. We took a full meal package, on this length of trip I don’t think you can have anything else, but not the wine package which is overpriced for very average wines. Breakfast and lunch are free seating buffets. Dinner is allocated seating at either 6.00/6.30pm or 8.00/8.30pm with a set menu. You need to advise them if a vegetarian option is required. The breakfast and lunch buffets were diverse. Lots of fish, naturally, and excellent sweets at lunch time, the breakfasts more European in style (meats/cheeses) though wide cooked variety as well. Fish was often the main course at dinner, but different each night. Allocated seating means the same dinner companions each night, however as a significant number of people don’t sail the full round trip you get a change when yours are replaced by new arrivals. This trip makes 34 stops, some, in the small ports are very short, under an hour, and in the larger ports up to three. The boat picks up and drops off passengers at every port, and, depending on how far they are going may or may not take a cabin. This can be a problem in that as there only a finite number of seats on the viewing deck seats fill up quickly. The boats has a capacity of 591 passengers, many more than the seats available, some people try to reserve these with clothing but you can be firm with this. Hurtigruten advertise widely in Germany, our trip was at least 75% German, 20% English speakers and a very small number of other nationals. This means that on any trips off the ship there will be a German coach and an English coach, there is no need for a Norwegian coach as all Norwegians seem to speak excellent English. Trips vary from very short, a couple of hours or so, to all day trips were you disembark at one port and rejoin the ship at another; the costs rising accordingly. The trips we took, bird watching at Honningsvåg, breakfast at Nordkapp (you get to see an excellent Stave Church before reboarding at Hammerfest), the midnight concert in the Artic cathedral at Tromsø were all worthwhile but we felt than others would be far too short to appreciate what you were seeing, and involving too much coach travel. Of course at most stops there is an opportunity to walk around by yourself, but be aware that all ports are working ports and not photogenic fishing villages. This means there are containers and warehouses, fish processing plants not trendy bars where old salts can tell you tales of the sea. Because the ship is stopping so often, it meanders between islands, there is little open sea except around Nordkapp where the possibility of big swells from the Barents Sea can make life uncomfortable for some. Overall we thought this trip was well worth the cost as it gives an opportunity to reach out of the way places, though not as active as we would have liked. This was our first cruise on this size ship, our only other experience was to Antarctica on an icebreaker with an emphasis on kayaking. Read Less
1 Helpful Vote
Sail Date: August 2019
Overall a good cruise with a new ship where you need to accept that some proccesses dont work. The new ship is great. Our suite on deck 9 was really perfect. The main restaurant has a structure we dont like. Its like a quick ... Read More
Overall a good cruise with a new ship where you need to accept that some proccesses dont work. The new ship is great. Our suite on deck 9 was really perfect. The main restaurant has a structure we dont like. Its like a quick restaurant. The extra restaurant for suite guests is really good in service. The expectation is that the menu will change within a 2 weeks cruise. Visiting areas without a harbour means uising small boats to enable guests to go on land. To handle this for 500 guests with 12 guests on a boat means that you need a lot of time until you can go on land. The qualification of the expedition team (not a holiday - an expedition) was good. But they have to learn that the guests have paid for a holiday alo and not only for an expedition. The absolut negatives experience ever was the flight back from greenland to denmark in the middle of the night. Out conclussion: never flight back from greenland in the night. Read Less
3 Helpful Votes
Sail Date: August 2019
The Roald Amundsen is a brand new ship of a very high standard, but there are issues with how it is run. We chose this cruise because we wanted to go to Greenland and this seemed to be a good itinerary. We were excited by the thought ... Read More
The Roald Amundsen is a brand new ship of a very high standard, but there are issues with how it is run. We chose this cruise because we wanted to go to Greenland and this seemed to be a good itinerary. We were excited by the thought of a new ship, and thought there were a couple of cruises before ours, so that any teething issues would be sorted out. This proved not to be the case. The expedition crew seemed not to have worked out that dealing with 500 passengers was totally different from 200. The sound system didn't work properly so that briefings were difficult. There is no area on the boat to brief everyone, even when split into two groups. The food was very good, but tables were not allocated, so that people queued up for up ot 30 minutes before their seating time, obstructing the stairwell. When dinner was "set menu" it was great, but the buffet didn't work very well because the access into the restaurant was through the main food service area. Read Less
5 Helpful Votes
Sail Date: July 2019
Hurtigruten Norwegian Coastal Voyage (Bergen>Kirkenes>Bergen) 30 July – 10 August MS Midnatsol Overall a very good but also memorable trip – however, it was memorable for the wrong reason. Malfunction/break down of ... Read More
Hurtigruten Norwegian Coastal Voyage (Bergen>Kirkenes>Bergen) 30 July – 10 August MS Midnatsol Overall a very good but also memorable trip – however, it was memorable for the wrong reason. Malfunction/break down of machinery/equipment on ships impacts adversely, to a greater or lesser extent, on passengers. The ship operating company, in this case, Hurtigruten, can be judged by how they deal with such situations. The voyage of MS Midnatsol was due to arrive in Bergen on 10 August. On the penultimate evening there was an electricity failure affecting the cabins and air conditioning which, we were told an hour or so later, had been repaired. On the morning of the final day we found we were docked at Alesund and were informed that the onward cruise to Bergen (our final destination) was cancelled. One would have thought Hurtigruten, as a long and very experienced operator, would handle the situation quickly and efficiently. In reality, it was a nightmare. There was a complete lack of information as to how passengers would be taken to Bergen. We were repeatedly told by the staff that they were waiting for Hurtigruten HQ to inform them of solutions. If there was a leader handling the case on the ship, it was not evident. The Captain was neither seen nor heard at any time. The staff were evasive, disorganized and, sometimes, offhand in handling passenger queries. It was not until the late afternoon of the final day we were informed that coaches, departing at different times, would take us to Bergen. A meeting was convened with all passengers concerned to give details of this. The meeting descended into chaos, as the staff responsible created confusion and even panic situations as they disseminated the information on the coach departures. Throughout the day, the staff repeatedly said they worked very hard to get passengers to Bergen – I have no reason to doubt that – but it was the amateurish way the whole matter was dealt with by Hurtigruten and their staff that made a bad situation worse. We are not aware of an official apology being made for the inconvenience caused. Eventually, more by luck and persistence on our part rather than by good management on the part of Hurtigruten, we boarded a coach which departed at 17.45 for the journey from Alesund to Bergen with each passenger given a bag containing a sandwich, an apple and a bottle of water. After dropping passengers off at a number of hotels in central Bergen we eventually reached the airport at approx. 03.30, too late to check into the airport hotel we had booked, as we had to check in for our early morning flight at 04.00. A great pity that what was otherwise a very good holiday was soured by this traumatic experience on the final day. Read Less
3 Helpful Votes
Sail Date: July 2019
Best way to see the Norwegian coast. Very sedate and wonderful tours in ports, exceptionally well organized, the chef is simply superb. No pool and not a lot of flashy entertainment. Not for people expecting exciting entertainment. The ... Read More
Best way to see the Norwegian coast. Very sedate and wonderful tours in ports, exceptionally well organized, the chef is simply superb. No pool and not a lot of flashy entertainment. Not for people expecting exciting entertainment. The highlights are learning slowly about Norway and the coast. The tours are wonderful. It is exceptionally organized and the conditions are immaculate. There is a library, places to lounge and watch the fabulous scenery. The staff are very accommodating. The views are incomparable, the prices are high to very high but this is Norway. The ship delivers material to ports and is an integral part of the Norwegian economy. The term Hurtigruten means Fast Route. You meet largely an older crowd of mostly Europeans. There are not too many singles that travel. There is not much entertainment but that is not the purpose of the voyage. You have to take this with the right expectations - a leisurely amd sedate passage through one of the most beautiful parts of the world. Read Less
10 Helpful Votes
Sail Date: July 2019
We have just returned from what was advertised as a 12 day sailing on Hurtigruten‘s new ship Roald Amundsen and what turned out to be a 10 day trip, to Svalbard, Greenland and Iceland. We are a married couple in our late 50s and early ... Read More
We have just returned from what was advertised as a 12 day sailing on Hurtigruten‘s new ship Roald Amundsen and what turned out to be a 10 day trip, to Svalbard, Greenland and Iceland. We are a married couple in our late 50s and early 70s from the UK and have travelled on over 30 cruises including 2 Hurtigruten Norwegian coastal voyages which we loved for their simplicity and variety and very reasonable pricing. We had originally booked on Fridjof Nansen the sister ship but this was cancelled as the ship is not yet ready. When my husband made the new booking for Roald Amundsen he was told there were no connecting flights available yet but would become available if we looked on the website. We were so pleased to see an announcement that flights and transfers were now available for U.K. passengers for £99 per person. When I rang to book these we were told that this price was for new passengers only and that our price would be £454 per person. We eventually felt we had no choice but to pay this. We had a very long flight to join the the ship in Longyearbyen - we left our home in Leicestershire at 10 am on the Friday morning and finally boarded the ship just after 5 am on the Saturday morning. I had previously asked Hurtigruten if we would be able to sleep on board that night and they said of course we would. This was not true. As a great and very welcome surprise to me my husband had upgraded us to a suite. We were supposed to have a priority champagne check in. This didn’t happen and we carried our own luggage on and queued in various places until we were able to check in, it was chaotic and not a good start after such a long journey. We finally got the card keys for our suite on deck 8 (841). This was one of the highs. A light spacious room with comfortable seating and a large set of French doors to a clear glass balcony, other suite and cabins towards the middle of deck have a metal fronted balcony because of the red stripe on the ship branding it ‘Hurtigruten’; this is not mentioned in the publicity literature or reflected in price differences. There was ample storage throughout and an excellent bathroom with heated floor and with a spacious glass doored shower. The huge advantage to having a suite is free laundry so when we arrived home we had little washing to do. We had been assigned breakfast and 5 out of 10 dinners in the speciality restaurant Lindstrøm. Lunch could be taken in the self-service Aune main restaurant or the free to us, but not other passengers, Fredheim restaurant. Breakfasts in Lindstrøm were always excellent - great service and choice. Dinner in Lindstrøm is from an a la carte menu with an amuse bouche, starter, main course and dessert - the main problem is that it did not change throughout the cruise - I don’t like fish and that left my choices even more limited - I ended up having the same beef main course three times and eventually left most of it. Service, however, is excellent and suite guests get free wine with lunch and dinner which is good quality and free flowing. We often had lunch in Fredheim which serves ‘street food’ - burgers, dumplings, sausages, tortillas, crepes etc - tasty, good quality and excellent service. However, the menu never changed and we got tired of eating the same food for lunch and for 4 dinners out of the 5 we had no table in Lindstrøm. We were assigned a table in Aune for the 6pm sitting for those 5 nights and went the first night. It was a chaotic buffet with no menus, huge queues with people pushing in. The order of food did not resemble standard eating. It started with ‘main’ courses served tapas style in tiny bowls, followed by soup, then two salad selections and then a very limited dessert selection. The main courses were cold but the food was good quality. On my first trip I gave up because of the queues and the strange selection. I went again later and got bread and a small salad. We didn’t go again for dinner but did go 3 times for lunch as Fredheim had got boring. The experience was similar. The ship itself is one of the highs - public areas are tastefully decorated in Scandi style, think upmarket IKEA not luxury cruise ship. The Explorer Lounge is the only inside bar and observation lounge. It is spacious with a wide range of seating and we were almost always able to sit where we wanted to. Bar staff are excellent and soon got to know names and preferences and always had a warm friendly welcome. Drinks prices are comparable with bar prices at home - a large gin and tonic being 7€. Downstairs on Deck 6 is the Science Centre where there were a wide range of lectures and talks on the next day’s itinerary. The lectures were generally well-presented and informative. The next day talks were fun and interesting but gave little concrete information about the next day and we had to wait for a late night or early morning delivery of a paper copy of the ship’s daily programme to find out concrete details which made planning difficult. The talks in English were generally held at 9.30 pm which seemed late and interrupted the evening. We had expected an action packed itinerary (we had to get a medical declaration of good health for the trip - this was problematic as our GP refused to complete and we had to go for private consultation which cost £200 for 10 minutes, nothing was cheap about this trip!). In the ten days we got off the ship 5 times on the RIBs. There were 3 x 90 minute walks on land - two hikes in beautiful countryside and guided by red flags not the explorer staff and one landing in the beautiful, isolated settlement of Ittoqqortoormiit. These were highlights but short and the rest of the day was spent sitting around. They were done in rotations of groups of about 100 - some got off early at 8.30 am, some had to wait all day till as late 4.30 - 5 pm. There was a spectacular trip in the RIB around the icebergs in the Bjørne Islands but this was only an hour and the member of the explorer staff accompanying us had to be asked questions rather than offering information; he wasn’t a specialist though he was friendly. The last day was a choice of excursions at our stop in Iceland. We chose the Highlights of Snaefellsnes. The tour was excellently organised, not by Hurtigruten, and very informative with a very knowledgeable guide. It was, however, very expensive at £144 for 5 1/2 hours. In all we felt we could have been offered more on such an expensive trip which led to long days. We fortunately had free WiFi to occupy our time and lots of reading matter. The WiFi is free for suite guests but 17€ a day otherwise. It was good in Longyearbyen and Iceland but intermittent elsewhere. We wouldn’t have paid extra for it. We booked the trip not only for the Arctic scenery but also for wildlife. We saw polar bears three times which was a great joy. We got good photographs and were pleased to see the bears looking healthy and well-nourished unlike the footage of lone bears on icebergs one sees in nature documentaries. We saw brief glimpses of various whales, a few seals and some birdlife though not nearly as much as we’d been expecting. When it came to our transfer to Reykjavík airport at the end of the cruise we were disappointed by the arrangements. We’d booked everything through Hurtigruten as we thought this would be efficient. Our flight was at 12.30 pm. We were told our transfer would be at 7 am for a 45 minute ride to the airport. We queried why it was so early. This was not well-received and we got the glib reply, “Well we have to clean the ship”. We knew the next group of passengers was boarding at 8 pm; it’s a new, spotless cruise ship. Larger ships we have been on manage to do the turnaround much quicker, often in less than two hours. We were told that we’d be called by deck at 7 am. In fact there was a general announcement for everyone on the 7 am transfer to leave the ship at 6.50 am. In conclusion was it a good trip? Yes, it was - the trip of a lifetime to see remote places and polar bears close up. Was it what were we’re promised in the itinerary? Not really. We were supposed to spend days 5 - 8 in the North East Greenland National Park. After our first day there at 10 pm a very serious captain told us that the Danish authorities wouldn’t allow it as we didn’t have a pilot, they are required for ships with over 250 passengers - Hurtigruten should have known this. Our alternative was days spent in the beautiful Scoresbysund. We didn’t feel we’d missed out but many passengers did. Would we do it again? Very unsure about this - a good cruise but it could have been so much more. Hurtigruten must do better with this beautiful ship and her attentive staff. Read Less
11 Helpful Votes
Sail Date: July 2019
I traveled with Hurtigruten on the Midnotsol to Antarctica. It was such a wonderful experience, I couldn't wait to travel with them again. This time to the Arctic. I booked this trip 18 months in advance. It took 3 days of travel to ... Read More
I traveled with Hurtigruten on the Midnotsol to Antarctica. It was such a wonderful experience, I couldn't wait to travel with them again. This time to the Arctic. I booked this trip 18 months in advance. It took 3 days of travel to reach the ship and the trip cost more than my first house but it didn't matter. I wanted to go to the Arctic and have a chance to see the Eastern Greenland National Park--the least visited national park in the world. Imagine my disappointment when, after only one stop in the park, the Captain informed us that because Hurtigruten did not arrange for a pilot to be on board, we would not be able to make any additional landings in the park and would instead spend 2 full days at sea to arrive at the nearest point a pilot could be acquired. We were able to see polar bears--that was a plus--but saw no walruses, very few seals, no puffins, and some whales but when a pod of narwhals appeared off the bow one morning, no announcement was made so I missed them. The dining room was another disappointment. The food selection was VERY limited and nothing was ever hot. During our first lunch on board, no wait staff ever checked on our table. We were totally on our own while three staff hovered around one person at another table. My companion was so upset by this that she asked to speak to the manager. When she expressed our displeasure, the manager apologized and offered a beverage although we were already through with our meal. After that, we had obviously been identified as trouble-makers and were assigned to a very charming waiter who helped to make the service for the rest of our trip delightful. I have traveled with a lot of companies to nearly 100 countries, but to say I feel totally cheated by this trip is putting it VERY mildly. Read Less
1 Helpful Vote
Sail Date: July 2019
I wanted to explore the coast and fjords of Norway. This cruise accomplishes this to the highest degree. This is both a working ship and smaller ship cruise with 500 passengers on average. The ship's course both north and south avoids ... Read More
I wanted to explore the coast and fjords of Norway. This cruise accomplishes this to the highest degree. This is both a working ship and smaller ship cruise with 500 passengers on average. The ship's course both north and south avoids open ocean travel and follows the fjords and sounds through an intricate complicated shoreline; a coast that was not accurately mapped until the 20th Century. The ship's tone is casual with no formal dining or events. Food, staff, excursions and service were top-notch. Dining was relaxed and the cuisine inspired by the local fisheries and farms of coastal Norway. Service staff were super attentive, but not intrusive. Deserts were among the best ever experienced. Excursions by foot, bike, bus or boat were well-organized. On-board lectures about the history, people, landscapes and future of the Norwegian coast were well-presented by knowledgeable and enthusiastic expedition staff. For the most part, getting on-board and off-board was a fairly quick endeavor albeit the dock-level Deck 3 disembarkation area was too small for the number of people trying to exit the boat at popular ports. The main embarkation port was Bergen. Passenger boarding was by a skyway to deck five. There was plenty of room and the boat's passengers easily boarded and left the ship efficiently. Read Less
17 Helpful Votes
Sail Date: July 2019
Some general information about DH & I for reference: we are in our mid to late 50’s, reside in Louisiana, are avid travelers who have visited more than 80 countries, on all 7 continents, and have taken 30+ cruises, including ... Read More
Some general information about DH & I for reference: we are in our mid to late 50’s, reside in Louisiana, are avid travelers who have visited more than 80 countries, on all 7 continents, and have taken 30+ cruises, including expedition type cruises. This was our first sailing with Hurtigruten. This was a new ship, and was on it’s third sailing. I will give bullet points first, then a daily overview farther below, and will try to be as detailed as possible. Ship – the ship is lovely with clean lines and Norwegian furniture, simple and elegant. There are water bottle filling stations on every floor. The rooms are understated and come across beautifully. Almost half of Deck 6 is dedicated to the Science Center which is very underused space. The ship is kept very warm, and being in the Arctic we saw many passengers walking around in shorts and tshirts. The cabin temperature cannot be fully controlled, but only controlled to a few degrees cooler or warmer than the overall ship temperature, resulting in our cabin being too hot for us for the duration of the voyage. Cabin – the cabin décor is beautiful. We had an XT Arctic Superior, outside cabin with balcony, which was perfect for us. Colors are pale woods and putty colors accented with charcoal. The bed was extremely comfortable, but the double comforters are far too hot for the temperature the ship keeps. There are 4 pillows. The trash can has 3 recycle bins, and there is another bin in the bathroom. The storage is a thin coat & shoe/boot closet with metal pegs and a shoe dryer system. The closet has 6 hangers and 2 shelves on the left side, and additional hanging space on right (no hangers though) and 2 shelves, plus shelf with safe that will hold a small lap top. Then there is a shelving system with 2 upper cabinets with a coffee pot in the left one; below there are 4 drawers on the left (1 contains a large blow dryer which I removed and placed elsewhere), then there is 1 drawer on the right that contains coffee and tea setups, and a lower cabinet holding the fridge with minibar (charge applies). There is a shelf here, and 2 thin shelves in the center, and space for 3 wine bottles. We were given gifts of some chocolate pieces, and 2 refillable Hurtigruten water bottles. Full length mirror on wall, and 2 bath robes provided for use plus slippers. In the main part of the room was a small desk and chair with mirror over, and phone on the wall, and 2 thin shelves on wall. There are 2 thin nightstands with drawer. There are 6 wall plugs of the 2 round pin style. 4 wall pegs for hanging garments. 2 reading lights. 2 sitting chairs, 1 with footstool, table between, lamp, wall mount large TV with thin shelf below. The bathroom was small but functional, with a decent size glass shower, a shelf under the sink, 2 hanging pegs, shelf beside the sink, and then 2 thin shelves attached to the wall. The products are by Arctic Pure and feature Handwash and Moisturizer next to sink, and Hair/Body Gel and Conditioner in shower; there is no bar soap. Our balcony was rather deep, and had 2 adjustable mesh chairs and a small table. Food – this area was a huge fail for us. Every single meal, breakfast, lunch & dinner, every single day was served buffet style in the Aune Main Dining Room. We are not fans of buffet style, but can accept it at breakfast and lunch when necessary. Several guests complained and were told that there were many Chinese on board and they preferred buffet. The food was good in taste, although often could use some salt and pepper or lacked seasoning, but was heavy on Asian offerings (dumplings, congi, etc). As the Chinese guests would often sit in your seat if you left the table, one person on your party had to stay to “protect the table” while the other person went for food at the buffet; this resulted in us never sharing a meal together as one person would be up getting food and one sitting down. A huge disappointment. Although dinner was served buffet the entire cruise, dining times were assigned to 6pm and 8pm, and they stuck to this. There are 2 other dining rooms, but both involve a charge to dine there, unless you are in a suite. Internet – the internet onboard worked from boarding on Sunday afternoon to late on Monday night, and then was out for the rest of the cruise. It was included at no additional charge. Announcements – were made in English, German, French and Chinese. The Chinese announcements were often made multiple times, with one announcement being given 7 times from 7:15pm to 7:50pm on Tuesday evening. Daily Program – delivered every evening after 12 midnight for following day, so we only saw it when we woke up the day of. Excursions – were not well organized, information not provided during excursion, were very boring in content. Possibly because ship is new. Passenger makeup – of the 520 passengers, 177 were Chinese, 38 American, 46 UK, 18 Swiss, 56 German, 13 Japanese, and the rest “a bit of everything”. Overall – the itinerary was pretty with shores of upper Norway and Svalbard being attractive, but hardly any time off of ship and not much to see. For the most part a very slow and dull itinerary. While there were several bird sightings, the only other wildlife was 1 arctic fox, 2 reindeer and a group of walrus. The lectures were not provided early in the sailing when we had much down time, but were provided late in the sailing when guests were busy. There is no other entertainment, so you’ll want to prepare with books to read, although the TV offered a good movie selection. On Friday, July 19, 2019, we flew from the US, arriving in Tromso, Norway on Saturday mid-day, on Lufthansa, with no travel issues along the way. We stayed 1 night in the Clarion Collection Hotel With in Tromso, the room was of good size and clean, and included a decent dinner, and breakfast the next morning. Tromso is a charming city, with an active harbor front area. We walked from town across the bridge and over to the Arctic Cathedral. On Sunday, July 21, around 1:30pm, we took a cab to the MS Roald Amundsen, docked about 15 minutes ride from town, and boarded immediately with no delay and no lines. We were told the room was not ready, but could leave our luggage and tour the ship. Most passengers were on the pre-cruise tour that was scheduled to arrive at the pier around 3pm. We toured the ship, took some photos and had a coffee and light snack in the lounge. We were surprised to see many dirty cups and glasses sitting in the seating areas near the pool, and the Explorer Lounge (main lounge). Our room was ready at 2:35pm, and we gathered our luggage and took it to the room, unpacked and settled in. Our room was an Arctic Superior XT, outside cabin with balcony, on Deck 7 and was very nice. The weather was 75 degrees (all temps in Fahrenheit) and sunny. We collected our red expedition jackets in the Science Center on Deck 6. We liked the style, and they are more like light weight jackets, wind and water repellant, which we were happy with. We checked out the Science Center while there, and it is very large and appears to be well stocked, but didn’t connect with the staff. We noted that each time we entered the Science Center during the cruise, we were asked “Can I help you?” by someone working there, but as we didn’t really have a specific question, we would reply “just looking around” and the conversation would end. The expedition staff seemed to be on computers and laptops, or moving around or talking with other expedition members. There was an open seating buffet dinner, and then a Mandatory Safety Drill, which was scheduled to start at 8:30pm, but began at 9:15pm, and ended at 9:50pm. Many of the passengers were quite tired by then from travel. Monday, July 22, We woke up to find our Daily Program outside our door, which was delivered after 11pm the night before. Boat Group Patches and Rubber Boots for landings were to be distributed, beginning at 8:30am, as your group number was called. This required you to first go to Science Center on Deck 6 and locate your group number on the postings, ours was Group 5. Our group was called around 9:30am, and then we went to Deck 5 to try on boots, and receive our Patches, and then to Deck 3 to collect our boots. We arrived in Honningsvag at 10am, and were able to disembark at 10:30am. Weather was 74 degrees and sunny. Most passengers went on a ship excursion to the North Cape. DH and I went on a walk through town, and then a hike up the mountain overlooking the town, shopped a bit and back on board. We were excited to see 2 reindeer strolling through town. This town is small, with 1 main street, and an attractive church, and is cute. Lunch was served from 12:30-1:30pm, buffet style. All On Board was 3:45pm. There was a Captain’s Welcome for English & German guests at 5:30pm, where the staff was introduced and a glass of champagne was provided, it lasted about 30 minutes. No lectures from the Expedition Staff were scheduled today. The internet on the ship went out late on Monday night, and stayed out for the duration of the sailing. Tuesday, July 23, this was a sea day, with 1 scenic cruising by expedition boat trip. 64 degrees and partly cloudy. At 9:30am there was a Mandatory Expedition Boat safety briefing, which lasted until 10:15am, where we were given instruction on RIB boats, shore regulations, and so on involving an expedition cruise. We arrived in the harbor at Bjornoya at 11:30am. At 2pm our group had a 1 hour “expedition boat trip” which amounted to a scenic cruise in the inflatable boat to view birds perched on the sides of rocks, and a ship wreck on the beach (no landing). Our boat did not contain any expedition staff, only the boat driver, and no information was given during our outing. This was the only activity of the day. No lectures from the Expedition Staff were scheduled today. Wednesday, July 24. 40 degrees and overcast. At 10am there was an informational briefing about the landing and outings scheduled for Wednesday and Thursday. We arrived in the harbor at Burgerbukta at 12 noon. Our group was scheduled for a 3:30p 1 hour Landing, and a 4:30pm 1 hour Scenic Cruising. Our landing occurred at 4:10pm, and consisted of a walk down a sandy beach and up to a point to view a glacier. The scenic cruising took place directly afterwards, and consisted of sailing near the glacier and some larger pieces of floating ice; again, no expedition staff on boat, only driver, and no information given. These 2 activities, which did not begin for our group until after 4pm, were the only activities scheduled for the day. 1 lecture from Expedition Staff on “Arctic Seabirds” scheduled for 6:30pm, but we were not able to attend as we did not get back on board until 6:45pm, and then had to get ready and go to dinner. Thursday, July 25. 45 degrees and mostly sunny. At 9am we arrived into the tiny research town of Ny Alesund, and were able to get off the ship at 9:30am, with all aboard being 3:15pm. We walked through the town, visited the museum, visited the shop, took some photos. The ship offered a guided walk through town for our group at 11:15am, which I took, lasting for about 45 minutes, and which I would rate as average and slow. I took several laps around the town to stretch my legs from so much time spent on the ship. There were 2 lectures scheduled for today, 9:30am “Spitsbergen, postcards through time, geology of Spitsbergen”, and 5:30pm “Polar Bear”. At 9:30pm there was a talk on “information about tomorrow” given, which was actually information on turning in boots, collecting passports, and disembarkation proceedings. Friday, July 26. This was a rather weird day in it’s schedule, as you’ll see later. At 9am we approached a walrus haul and were able to watch walrus from the ship with binoculars or high powered camera equipment, there was also an Arctic Fox in this location. At 10:30am was a lecture on “MS Roald Amundsen Engine and Technical Features”. From 11am-3pm, guests needed to return their boots and their boat group patches, and pick up their passports. At 3:30pm, lecture “Walruses and Seals”, at 4:30pm lecture “Ocean Giants: whales of Svalbard”; although we needed to nap during this time to prepare to be up all night. We also needed to pack this day, as we had to be out of our rooms by 6pm, and our accounts were closed at 8pm. We packed up and were out of our rooms by 5:45pm, turned in our luggage, and went to dinner. We arrived in Longyearbyen, and were able to be off the ship beginning at 8:30pm. There was a shuttle to the Svalbard Museum, but we chose to take the 20 minute walk to stretch our legs. Everything else in town was closed, so afterwards we went to the Svalbar, for a couple of local beers, and returned to the ship on the last shuttle at 11:15pm. We were directed to make ourselves comfortable in the crowded Explorer Lounge, where all the passengers awaited their shuttles to the airport, ours was scheduled for 2:50am. We spent the next few hours passing time, or trying unsuccessfully to nap. Our shuttle to the airport was at 2:50am on Saturday, with our included flight to Oslo scheduled for 4:10am, which departed at 4:45am and arrived in Oslo about 7:30am. This sailing included flights from Longyearbyen to Oslo, and the ship had scheduled 4 flights for passengers, at 2:25am, 3:25am, 4:05am, and 4:10am. Read Less
10 Helpful Votes
Sail Date: July 2019
The Roald Amundsen is a beautiful ship, and I greatly enjoyed my cruise from Tromso to Longbyearen. That said, there were a few glitches that Hurtigruten needs to focus on. When I checked in, they had no record of me in the cabin I ... Read More
The Roald Amundsen is a beautiful ship, and I greatly enjoyed my cruise from Tromso to Longbyearen. That said, there were a few glitches that Hurtigruten needs to focus on. When I checked in, they had no record of me in the cabin I purchased ten months earlier. I booked a specific cabin (a suite) because I liked the location on the ship. In the last three months before the cruise, I had at least three conversations with Hurtigruten staff, who all acknowledged I was in the cabin I had chosen. The staff gave me a bigger room with a larger balcony, but that misses the point. What if that larger suite had not been available? Where would they have put me? When a guy books a specific cabin ten months in advance there should be no changes to that cabin without agreement in advance from the passenger. The Lindstrom dining room served great meals, but there was a problem here as well. Suite guests were supposed to be able to eat at Lindstrom every night. After I got checked in, I was told that they just figured out that they could not accommodate all the suite guests in a single, staggered sitting. This is a simple math problem – if you can’t figure out they you cannot accommodate all the suite passengers, then Hurtigruten should not be advertising meals in the Lindstrom dining room every night. So, we were only allowed to have dinner there every other night (half the nights of the cruise). That is a big drawback given the quality of the other dining choices. I felt a bit ripped off by not being able to eat there every night. We did eat breakfast there every morning and those meals and the alternate-day dinners in Lindstrom were all excellent. My compliments to Rona the head waitress, master-of-all. Hurtigruten also advertised that room service was available on the Amundsen from 0700 – 2300. On my first night I called down to get something to eat about 9:30 pm, as my body adjusted to all the time changes. The receptionist indicated that “room service was not available at this moment.” Okay, I said, what “moment” will it be available. I was then told it dining room service was only available during the hours that the restaurants are open. Again, this is at odds with what Hurtigruten was advertising aboard the Amundsen and that should never be the case. A second restaurant on board, also complimentary to suite guests, was the Fredheim. We ate here most nights that we could not eat in Lindstrom. They had a small selection (burgers, fish burgers, dumplings, quesadillas) but all was very good. The third restaurant, where we had a few lunches, was Aune. They had some great halibut one day, and I got a very decent daily salad there, but otherwise the fare left much to be desired. And this is really the only option for non-suite guests to eat, who all paid quite a bit for this cruise. If Hurtigruten wants to be in the luxury cruise business they need to do much better on the food they provide. They did have quite a bit of Asian fare, and all the Chinese aboard seemed satisfied. I have not been on all that many cruises but never in the past have I chosen to eat dinners from a lackluster buffet. Hurtigruten views their cruises as expeditionary cruises, and that is undoubtedly part of the reason they don’t worry about giving everyone a sit-down dinner every night. On my Arctic cruise, they had zodiacs they went out and some guests opted to go out in kayaks. This was all nice but a few bugs in the scheduling. I have been to Antarctica and Greenland on cruises so I am used to having internet outages. But on this cruise, even when we pulled in to Longbyearen on last day, we had to leave our cabins six hours before the buses would take us to our charter flight back and they did not have their internet working all this time that we were sitting around. Strangely, they did not have a working ship-intranet, so even though they told us to look at daily schedules on our TVs, they did not have the technology to provide the daily planners when they were outside of internet range (most of the whole trip). I would also have liked for the Captain to take us closer to glaciers and sea ice. This is a brand new ship built for expeditions to the Arctic and Antarctica. We should have been able to pull closer. I have been on much larger ships in Antarctica and Greenland and those ships were able to navigate closer to glaciers. The cabin staff we had was excellent. The dining staff in Lindstrom and Fredheim was topnotch. And Ciselle, head of reception, came through when we needed her most. The Amundsen is a fantastic ship throughout. There is a great sauna with floor to ceiling window looking out at ocean. However, the gym was pretty sparse and should get a couple ellipticals to supplement the few treadmills. We took this cruise to see the rugged beauty of the Arctic and were not disappointed. Our upgraded room could not have been better. Dinners in Lindstrom were excellent, though they had the same menu each night. Hurtigruten needs to work out a few bugs, some major and some minor. I give the overall cruise a B+/A- ; had I not been in a great suite with at least limited access to the Lindstrom dining room this rating would be lower. Read Less
Sail Date: July 2019
Cabin/ship I was very disappointed with the standard of this ship. I appreciate it is the oldest in the fleet but it look tired and our cabin was cramped and basic, especially the shower. Having previously sailed on the Midnastol ... Read More
Cabin/ship I was very disappointed with the standard of this ship. I appreciate it is the oldest in the fleet but it look tired and our cabin was cramped and basic, especially the shower. Having previously sailed on the Midnastol there is no comparison with the Lofoten but the price was the same without the facilities. The public rooms appear tired and with a full ship there is very limited seating, the deck chairs on deck were old, sagging and uncomfortable to sit in and limited in number. Catering I ordered the Vegan menu, unfortunately this only applied to the evening meal, for breakfast and lunch I struggled as a vegan to find anything to eat. On Seafood buffet evening I had to ask for something to eat. Excursion, I was encouraged to prebook excursion before travelling, I am sure you will appreciate my annoyance when the same excursions were 10% cheaper if booked onboard the ship. All the excursions we were on were expensive, over priced and are basically a guided coach to the destination then you wander off on your own. This was especially annoying when we had the 2 hour wait for the cablecar ride. This could have been avoided if the tour guides had planned the tours for all the visiting ship that had arrived at the same time. Hurtigruten might not organise the tours but you sell them and they are very expensive, not value for money, poorly run and equally poorly attended by your passengers. The Crew. The crew are a credit to the company, friendly and helpful. Taking time to talk to passengers making them feel comfortable and helping to enjoy the trip. A special mention for the Reception Manager Harald Weinreich. He made the trip, regular updates, information, entertaining and informative. I consider him to be an asset to the company, he is your link to passenger who have spent a lot of money to enjoy your cruises he works incredibly hard to ensure that passengers are fully informed. Overview I was disappointed with this cruise, the cabin, catering, public facilities for me were not up to The Hurtigruten standard. I fully appreciate that your ships are working, delivering supplies and enabling people to access remote areas of Norway. I would ask you to think more for the passengers that go on all your cruises and want to enjoy your beautiful country. Having spent a lot of money we want to feel like it was worth every penny. Read Less
1 Helpful Vote
Sail Date: July 2019
Starting in Kirkenes on the lovely MS Lofoten. Wonderfull euthentic ship! Beautifull cabin and friendly (hard working) staff. Breakfast, lunch and diner where also good and tasty. I did the excursions: breakfast at the Artic ... Read More
Starting in Kirkenes on the lovely MS Lofoten. Wonderfull euthentic ship! Beautifull cabin and friendly (hard working) staff. Breakfast, lunch and diner where also good and tasty. I did the excursions: breakfast at the Artic Circle, horseriding at the Lofoten and the RIB boat with the midnightson :-) Very nice!!! Also I was very lucky with the wether. 6 days, beautiful, most of the time blue sky. I definitely come back again and do this trip in winter. It's such a shame that this boat is only sailing for 1,5 year......... Most of the passengers selected this euthentic ship, the same for me! And.... I was a single traveler => I met so many other people (different ages). And have wonderfull evenings with them! So book this trip when it's possible. I'm very happy I make this trip and want to do it again. ps. I have more photo's if you want :-) Read Less
1 Helpful Vote
Sail Date: July 2019
This second trip we've made with the Hurtigruten was perfect. The combined destination Iceland and Greenland was great. The ship and his complete crew, from Bridge to cleaning and "Tender crew" where great and very ... Read More
This second trip we've made with the Hurtigruten was perfect. The combined destination Iceland and Greenland was great. The ship and his complete crew, from Bridge to cleaning and "Tender crew" where great and very professional! The fellow passengers from all over the world; German, Northern Europeans and South Europeans, Chinese and Japanese, matched perfectly. No irritations or wash so ever noticed. The choice of landings on this expedition voyage where well chosen and the tender boats also. The Expedition Team of the Fram was great with high professional attitude and knowledge. The given lectures where for everybody a change to learn more in dept about the North Atlantic/Artic environment. The weather, normally unsure at these destinations was superb. This trip was a life time experience and the following trip will be done with this company. No gala diners or Black Tie, this is a perfect match for cruising without all the gizmos and "bling bling" some people are expecting or want! Read Less
3 Helpful Votes
Sail Date: July 2019
First, I had an amazing Hurtigruten travel specialist assist me in my booking named Ms Linn WIlson who was outstanding in helping ensure I had a starboard Arctic Superior cabin and seamless transition from 1st cruise to the 2nd. I departed ... Read More
First, I had an amazing Hurtigruten travel specialist assist me in my booking named Ms Linn WIlson who was outstanding in helping ensure I had a starboard Arctic Superior cabin and seamless transition from 1st cruise to the 2nd. I departed Hamburg, sailed up the Norwegian coast and fjords, then connected to a second cruise on the same ship in Tromso. Linn ensured that my worries about moving my luggage from one cabin to another, and still enjoying Tromsø were eliminated. Secondly, the staff on board the ship gave the highest customer service, especially Jannah, Jelai and Kristian the Reception Manager who helped me find and regain special glasses I left on the ship. The restaurant servers also gave exemplary customer service, always remembering my name, that I liked hot chocolate with breakfast, and always gave me a warm welcome, as did the maitre d. While this was only the 2nd sailing of the new ship, the staff was very quick to problem solve and respond to any suggestions for improvement, and were extremely professional. Food was excellent, especially the freshly baked breads and pastries. Thirdly, the cruises were very educational. The expedition team presentations, especially by Laura on whales, was exceptional, with multiple teaching strategies including embedded videos, delivered in a passionate manner. Zodiac cruising and landings were well done. The cruise to Svarlbard was very humbling as the glacier melting was evident, and hearing of the deaths of hundreds of reindeer due to global warming was painful. The Global Seed Vault in Longyearben is in jeopardy as well. Hurtigruten has a gorgeous ship with highly competent crew committed to outstanding customer service. Read Less
1 Helpful Vote
Sail Date: July 2019
We were booked on this ship by our Fjord Tours’ “Norway in the Nutshell “ package. So we didn’t really have a choice on the ship or more importantly, the cabin types and size. We were a family of 4 and we got 2 non-adjacent ... Read More
We were booked on this ship by our Fjord Tours’ “Norway in the Nutshell “ package. So we didn’t really have a choice on the ship or more importantly, the cabin types and size. We were a family of 4 and we got 2 non-adjacent cabins. So our children’s cabin are away from ours. How the hell does that happen? To make it worse, the cabins were disgusting. They were so small, I think I have seen prison cells on TV that are bigger and nicer. The A/C was non-functional, so it was so hot inside. The beds were tiny and separate. And the window was rather small, so you can forget about enjoying the fjords or whatever. Also, get ready to be transported to 1990s, where you have to pay for WiFi. After all the marketing from Hurtigruten that this is the best cruise trip in the world, they make you pay for WiFi. This is year 2019 - who the hell pays for WiFi. Even the lady at the reception agreed that this was such a ridiculous fee to charge. Breakfast service are also unfortunately borderline inedible. They didn’t have omelette station or made to order service, so we tried the scrambled eggs and they were weird tasting and had a very dark yellow color to it. Everything else was just average. Lastly, we thought the service from a few staff members were very questionable. They were a bit rude and condescending to us. Especially the 2 older white ladies who seemed to treat other white people much differently than us non-whites. Read Less
Sail Date: July 2019
The parts of the Norwegian Hurtigruten adventure consept function well together: Beautiful nature, local culture and food, lot of points of interest along the Norwegian coastline, interesting lectures and expeditions, solid service with a ... Read More
The parts of the Norwegian Hurtigruten adventure consept function well together: Beautiful nature, local culture and food, lot of points of interest along the Norwegian coastline, interesting lectures and expeditions, solid service with a smile, thorough cleaning and safe hygiene. Our expectations were more than met. The cruise of the Norwegian Hurtigruten along the Norwegian coastline from the historic city Bergen on the West Coast to the city of Kirkenes at the Russian border is unique in reality and variety: The well known Norwegian long, deep, narrow fjords with steep mountains and waterfalls, historic places with traces several thousand years back. The Coastal Cruiseline Hurtigruten makes the best possible use of the unique local nature and culture: Great variety of local dishes made from food delivered from chosen producers along the long coastline, a lot of culture and nature expeditions in by foot, rib boat, cayak and bus - in partnership with local entrepreneurs, interesting lectures on relevant topics. Read Less
2 Helpful Votes
Sail Date: July 2019
We decided to travel with the Hurtigruten because we have heard how the coastal journey was an amazing experience, and it definitely exceeded our expectations! From amazing service to beautiful scenery, this is the perfect way to enjoy the ... Read More
We decided to travel with the Hurtigruten because we have heard how the coastal journey was an amazing experience, and it definitely exceeded our expectations! From amazing service to beautiful scenery, this is the perfect way to enjoy the beauty of Norway. I’ve travelled Norway by railway before, but sailing really allows you to see so much more! Highly recommended for those looking to rest and unwind and admire the beautiful scenery. The food spread was good too, and the seafood were relatively fresh. Excursions were pricey, but would recommend going for the Geirangerfjord tour during summer, and the North Cape as well. I thoroughly enjoyed the excursions, and appreciated how there was also lectures onboard the cruise. I chose a Polar Inside cabin, which was small but clean and cosy. Do note that when you travel during summer, the weather can get really cold, so it’s importang to have a windbreaker! Definitely traveling with the Hurtigruten on my next cruise. Read Less
2 Helpful Votes
Sail Date: July 2019
Service in restaurant: Could be poor. Twice I sat down by a window. The table was empty. I cleared the crumbs as there was no one around. Great views of the scenery and that is why I came on the cruise. I got told off b two ... Read More
Service in restaurant: Could be poor. Twice I sat down by a window. The table was empty. I cleared the crumbs as there was no one around. Great views of the scenery and that is why I came on the cruise. I got told off b two waiters that the table was not accessible because had not been cleared. This was not service to me. Cooked food did not look appetizing to me, not hot. I enjoyed the buffet. We went on the Birdsafari - brilliant, please promote. Provides work for outlying villages. However we were expected to have lunch at 10.30am!! Could we not have made (even if it was self service) a picnic for the boat? Unable to get coffee at self service until 10.am Jacuzzi - only one was available and working. I really enjoyed the experience. Water could be too hot, had to sit on the side to cool!! At times there were over five people in, therefore all rather cramped. Please mend the other Jacuzzi. Shower by jacuzzi also not working The expedition team very good and also the reception area. At Finnsnes I was able to attend a concert, piano played by Anna, aged 15. We only had 30 minutes, could not at this stop have 45 minutes. I like to encourage children playing instruments and also enjoyed talking to her. FINALLY: a sorry ending. Our flight to Gatwick was cancelled booked by you, no space on flights to Gatwick for three days. That night no hotel rooms available so had to sleep on the airport floor!! Outcome: Standby the next day - failed. We flew Thursday pm to Stockholm and yesterday (Friday) flew Stockholm-Gatwick. 36 hours late! However - I have enjoyed the holiday Read Less
Sail Date: July 2019
The MS Lofoten crew were brilliantly friendly and helpful and several passengers were so fond of the ship and crew that they were on a repeat voyage. Unfortunately, I was not to become so endeared to the ship. MS Lofoten is a 55 year ... Read More
The MS Lofoten crew were brilliantly friendly and helpful and several passengers were so fond of the ship and crew that they were on a repeat voyage. Unfortunately, I was not to become so endeared to the ship. MS Lofoten is a 55 year old Ferry. It was designed as a Ferry. It was built as a Ferry. It is operated as a Ferry. Many people (and cargo) use it as a Ferry. It is not a “cruise” ship. It is an old Ferry. In my opinion, trying to combine the two roles does not work. It’s a Ferry. A Ferry without stabilisers. It doesn’t take much of a sea state to get it rocking and rolling. On a relatively calm sea, I was sitting in the restaurant watching the water in my glass tilt 15deg to 20deg each way while the horizon disappeared above and below the top and bottom of the restaurant window frames. Everything vibrates. Constantly, 24/7. It goes right through your body. If I stood in my cabin and held my mouth loosely together, my teeth would chatter. Amusing initially, but somewhat wearing after a couple of days. In the restaurant, there were no tea spoons with the cups and saucers. I soon discovered that standing the cup on the vibrating table stirs the contents. The food served in the restaurant looked great. And the roast reindeer, served only once, was excellent. There’s a lot of fish. It appears the Norwegians like their fish salty. Very salty. So salty that I found it difficult to eat. Beautifully cooked cod, salmon (my favourite) and other varieties were so over salted I found they were unpleasant unless drowned in lemon juice. It was so frustrating. It may be my palate but anyone who doesn’t like fish or has low salt diet, may have a problem, particularly at the evening dinner because there is no choice for the set meal. Norwegian prices for drinks are very high. It’s not Hurtigruten monopolising, it’s everywhere in Norway. A beer costs over £10 and a bottle of wine is upwards of £50. If you intend to use the ship’s bar, I’d suggest you register your credit card against your boarding card when you collect it before boarding. Otherwise you will need a lot of cash on board. The ship tended to run constantly behind schedule. All too often, precious time ashore (walking on stable land that doesn’t vibrate) was either cancelled or curtailed to a quick walk up the dock and back. So although the brochure shows calling at several ports, in many cases we didn’t see much of them. Wifi internet connection was better than we get at home. For device charging: electrics in the cabin and in the lounge are 220v European 2-pin. I hope you enjoy your voyage, but for me it’s one I’ll not remember with fondness. Read Less
2 Helpful Votes
Sail Date: June 2019
We were travelling from Alesund to Bergen. It cost 337 Gbp for my girlfriend and I, so very expensive and our hopes were high. There was very little information before the trip, then no one to meet us at the terminal, everyone just had to ... Read More
We were travelling from Alesund to Bergen. It cost 337 Gbp for my girlfriend and I, so very expensive and our hopes were high. There was very little information before the trip, then no one to meet us at the terminal, everyone just had to work it our for themselves. The cabin was tiny, barely room for us and our bags once the beds were folded out. We couldn't move past each other. It was extremely loud during the night, and very difficult to sleep. It was also cold, with no obvious way to change the temperature or any information to help us with that. We wish we had just got the bus. That said, the breakfast was good with good selection of food and the staff were friendly on board. The staff were also quick to clear plates and tables during breakfast, while all food was regularly topped up if it ran out. The staff on check in were also friendly, and gave the easiest route to the room (although the information was slightly wrong so took us longer to find our room than expected. The scenery was nice, helped by the sunny weather near bergen. Disembarking was a free for all, and then we're held in long queues with no information. That was fine for us as 27 year olds, but there were a number of elderly passengers who were forced to stand and wait for a while with no help or information. As we were only on the ship for one night, we are unable to comment on lunch, dinner, entertainment, activities and excursions, as we didn't experience any of these things. Read Less
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