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28 Helpful Votes
Sail Date: March 2017
First off as disclaimers: This was a last minute long weekend and was very cheap. We both realised that not everything would be up and running and that TAs would be on board. We have done nearly 30 cruises in last 9 years so not ... Read More
First off as disclaimers: This was a last minute long weekend and was very cheap. We both realised that not everything would be up and running and that TAs would be on board. We have done nearly 30 cruises in last 9 years so not newbies. First time with Princess though. Positives: Ship nice externally. Internal décor not to my taste but ok. Staff were very nice and friendly but as first cruise and maiden season usually best staff are put on new ships in our experience so expected good service. Kotor was lovely to return to. That's it unfortunately! Now the moans Food totally tasteless in main dining room and buffet. Soundproofing worst by far we have ever experienced on ship Ship brand new but no USP. Pointless seawalk which is done once by everyone once and forgotten. Cabins right under it anyway so everyone can see into your room! Cinema at sea not used enough. Smoking area right under cabins. They did move us eventually though. If had no alternative on busy cruise then we would be very angry. Really bad design. Also smoking allowed in parts of casino which made it no go area for us. This is 2017. We shouldn't still be pandering to smokers anti social behaviour. Extra charges on bill on more than one occasion which had to be argued to get removed. First time with princess and probably last unfortunately as the staff were nice but product not up to standard. Read Less
10 Helpful Votes
Sail Date: March 2017
We have sailed on Princess 7 out of a total of 9 cruises and were excited to be amongst the first to try the brand new Majestic Princess, aware that it had been designed for the Chinese market. Embarkation from Trieste was a dream – ... Read More
We have sailed on Princess 7 out of a total of 9 cruises and were excited to be amongst the first to try the brand new Majestic Princess, aware that it had been designed for the Chinese market. Embarkation from Trieste was a dream – we were staying in the hotel across from the port so we just crossed the road and then it took 20 minutes to board. The sailaway was fantastic with the ship's horns playing the Love Boat theme, daytime fireworks and crowds of people waving us off. The ship itself looked beautiful with the new Princess hull art and everything gleaming. There were very issues for a shakedown cruise - some ingredients didn’t make it on board for the bars and restaurants and the laundromats were never operational. Immediate differences was the signage in both English and Chinese and the Chinese flower hallway carpets – blue for port and red for starboard. The cabins had 1 Chinese socket, 2 European, 2 US and 2 USB ports. The standard balcony bathroom size seemed smaller in front of the basins and the toilet roll holders placed under the basin next to the door. The new mattresses and pillows were very comfortable. Otherwise the cabin was much the same as the Regal or Royal Princess. Muster drill was held in the Vista Gaming Lounge which had a number of mahjong tables installed at the back of the room. We went up to visit the Wake View Bar and were disappointed that comfortable furniture had not been provided. This was usually a great place to relax during the day and watch the wake. The deck above was filled with exercise furniture which seemed strange! Comfortable seating was available, however, in the Hollywood Conservatory – a fantastic place fully of topiary, musical instruments and wonderful views (not a typical Sanctuary). This was next to the new covered indoor pool called the Hollywood Pool Club. Food - the main dining room, Alfredos and International Café were up to their usual good standards. We tried the new Harmony Chinese speciality restaurant and loved the ambience and most of the dishes. Did not try La Mer as not to our taste but did not hear good things – it doesn’t help that it’s set up in a corridor. The Noodle Bar offerings were very tasty and complimentary. I tried one of the lobster dishes from the new Lobster and Dim Sum Bar and it was pleasant but I would not want to pay $18 each time. At least they still offered complimentary hot dogs, burgers and fries. The biggest disappointment was the World Fresh Marketplace which replaced the Horizon Court – we felt it lacked the same range of dishes as on the Regal/Royal for lunch and dinner. The breakfast offerings were still amazing however. Afternoon Tea seemed to be offered more than usual and was very tasty. No British pub lunch though. Drink - the bar service was pretty good. Some new Chinese staff had initial problems understanding your order but this soon passed. There are less bars on the promenade deck now so we found the Crown Bar was very busy in the evenings and sometimes had to wait for our orders. Really enjoyed the smoothies offered in the new Juice bar and tried one of the Gong Cha teas from the Leaves bar. Entertainment – we attended trivia, games shows and karaoke evenings and the assistant cruise director staff were fantastic. Plus enjoyed The Unexpected Boys in the Piazza and watched a few songs from the Tenors of Rock in the theatre. We also hired a Sing on the Sing Karaoke room for 2 hours which cost just over $100 for 4 of us. 1 free drink each for each hour and with some fruit on a plate but it was a lot of fun. Pity the song selection was quite restrictive. We tried out the Hollywood Pool club as it was used for the night club but it had no comfortable seating which was a drawback. We walked through the Casino a couple of times, and there were differences, but not enough to make us stop and spend money. Ports – Kotor was the only port and was gorgeous. We got a late tender in and wandered around the Old Town. There were magnificent views from the ship especially when coming out the bay. Disembarkation – we were on a B2B so stayed on the ship but disembarkation from Rome was a breeze. We would gladly cruise again on Majestic Princess, despite the differences. To us, it’s more about the people you meet. The customers and staff were so friendly and you simply adjust your behaviour to suit the ship. Read Less
14 Helpful Votes
Sail Date: March 2017
We have been on 66 different cruise ships. Most once, some twice and some three or more times. We realize all would not be as we expected, knowing it was still being finished as we sailed out of Trieste Italy, but expected, at least ... Read More
We have been on 66 different cruise ships. Most once, some twice and some three or more times. We realize all would not be as we expected, knowing it was still being finished as we sailed out of Trieste Italy, but expected, at least Princess, to be ready to be enjoyed. While the new ship smell was evident, that is about all we enjoyed. Our suite was very comfortable, as we were doing a back to back, we had to pack and more 5 doors down, so not that much a hassle. We found out Princess added this 1st 4 day cruise to coincide with their 50 year beginning. Pipes in different areas were not painted, and were already starting to rust. The food was lackluster, to say the least. Not much taste. Carnival has much better food. Pullmantur had better food. Princess could never compete with Royal Caribbean dining. Our specialty restaurant visit was to an authentic Chinese dining room. A 3 star chef menu items. We figured we would be able to taste real Chinese, instead of the buffets we have in the US. Our dining time was at 8pm. We were seated in a corner, all alone. 30 minutes later we received water. Food order was take, at 9pm we got salad and soup. 9:30pm, the entrée. I ordered a duck item. I received the lower half of the entire duck carcass, no meat, breasts, legs, etc. Just the carcass, hidden in a dark broth, with succotash. We left, did not eat, finish or try dessert. The manager came over, we told him we were not happy with the meal. He became very rude, said there were other restaurants we could have gone to. On the 2nd day on the cruise, the ship was christened with a death. A gentleman either jumped, fell, or lost his balance. He hit the forward starboard deck, and there was blood everywhere. The crew came out of nowhere and cleaned it up so fast, it was like they were all assembled there waiting. This is what we totally hated about this ship. While eating on the 1st cruise in the buffet, the food items were not labeled. One had to take soup out to see what it was, ask, etc. On more than one occasion, we saw Chinese guests take the ladle of salad dressings out, sniff, lick the side, then put it back in the container. I immediately told a worker, who shrugged and didn't do anything about it. I see a norovirus attack waiting to happen. I bought the drink package on the 2nd cruise. Although I only drank one drink a chocolate martini, mostly, every bar made it differently. And some even charged me differently, as a more expensive drink, on my bill. So another trip to customer service. In the dining room, we did anytime dining. We asked, on entrance, to share a table, as we wanted to meet others. They always told us it was quite slow, at 8-9pm. or 7pm, whenever we entered. We were always put at a table for 2 in a corner. We asked our cabin attendant for more bars of soap, after the only one we got was used up, and never received any, though I asked daily. I addressed our concerns with a member of management. I was thanked, yet nothing changed. Shows were ok, but not up to Royal Caribbean. Ports were mediocre. If you plan to go to Kotor, take your sim out of your phone. We spent 2 days there, didn't make 1 call, just taking photos. While quite nice, we were hit with an $800 roaming charge. In Greece, Italy, Spain and Holland it was $10 a day. Go figure. Read Less
10 Helpful Votes
Sail Date: March 2017
I really don’t understand the number of negative reviews at all, on a sparkling brand new ship with a memorable sail-away to match. Our trip was fantastic. We’re Ruby on Princess but I can’t imagine that made much difference in the ... Read More
I really don’t understand the number of negative reviews at all, on a sparkling brand new ship with a memorable sail-away to match. Our trip was fantastic. We’re Ruby on Princess but I can’t imagine that made much difference in the great way we were treated (really doesn’t take much to get Ruby status). Here’s our story. On March 31 my wife and I happen to celebrate the same birthday so with low airfares to Europe from the US we decided to treat ourselves to a few days in Italy. Kind of by accident we happened to find the preview voyage of the Majestic Princess, departing March 31 (good timing!) and because we had limited time, the four-night sailing Trieste to Rome was the perfect cruise for us. Because it was a preview cruise, kind of the maiden voyage before the maiden voyage, like the soft opening of a restaurant) it was not listed on all the usual cruise sites, or it would appear and then quickly disappear. One of the invited travel agents on board told us the preview cruise was purposely kept about two-thirds full to give the ship and the crew a good practice run but not strain everything to the limits of capacity. Let me get the two negatives out of the way first because they’re relatively small given the cruise overall. First, as another reviewer said, the muster drill was ridiculously long. We sat in the photo gallery (our assembly point) for nearly an hour. They really need to correct that. The only reason it got seriously annoying at the time was because the City of Trieste was making a big splash over this maiden departure and we almost missed some of the sail-away. They need to get the muster drill down to normal times or passengers are going to get angry. Second, the first night lining up for the main, set-time dining room was kind of a traffic disaster. We had second seating so perhaps the first wave didn’t leave when they were supposed to and caused the traffic jam, but the entry area to the dining room is much too small and turned into a sardine can for 75 people. People got very crabby and the traffic flow was badly handled. Our room cards also listed a dining room that didn’t exist on Majestic Princess – the Pacific Moon, which is on Diamond Princess I think. Oh well, it’s a preview cruise to work out the bugs. By the second night they had it pretty much squared away. Well okay, here’s kind of a third negative. We were a party of four (in two mini-suites on Deck 15). When we booked weeks prior we asked for traditional, late seating, table for eight because to us meeting new people is part of the fun of cruising. Shortly before dinner we got a letter in our rooms telling us the assignment had been changed to a table of four. It all worked out because our table for four was placed very close to another table of four with two delightful British couples and we hit it off very well. That was a stroke of good luck, but had we not gotten lucky, sitting by ourselves at dinner every night would have been very disappointing. Okay, on to the good stuff. The ship was beautiful. Pristine clean, our room had never been used, everything was brand new and smelled brand new. The ship was so new they didn’t have time to clean the serial number markers off the panes of glass on our balconies (they wiped off with a damp cloth, no big deal, in fact it was kind of cool and we took a photo). We had rooms 409 and 411 on Deck 15, the Marina Deck. Those are mini-suite rooms with larger, angled balconies, starboard side, directly under the Skywalk. At first I thought they made a horrible design mistake and no woman should ever walk the Skywalk with a skirt on, but the design angle and the frosted portions of the glass floor avoided any “indiscreet” scenery looking upward from our balcony to the Skywalk. It was a little noisy though, with the occasional scream as people reacted to looking through the glass floor to the water far below, but sliding our door closed sealed out the noise. The booking information online said the 409/411 balconies could not be joined, but that wasn’t true. It does take a special key/wrench to open the balcony divider, but Joseph our cabin steward opened the divider for us and our travel companions and my wife and I shared our two large balconies the whole time. The bathroom was convenient and worked well. Excellent shower volume and pressure. The room color and décor was very nice, reminded me a little of the Queen Mary 2. USB ports next to the bed. US electrical outlets were available. Deck 16 is food and pools, so Deck 15 was a very convenient place to be. It was one of the nicest rooms we’ve ever had. Check-in and boarding was easy, took about 20 minutes overall. The City of Trieste made a huge splash for the departure. A large band played on a balcony of the cruise terminal, they shot off a huge array of daytime fireworks, it looked like a couple thousand people lined the pier and waterfront to wave the ship goodbye, and two really commercial marine fireboats shot water geysers into the air. Bands on board were playing, the water jet and light display on Deck 16 was shooting, Chinese acrobats were performing – and the ship’s horn played the first few notes from the Love Boat television theme. Maybe that’s something other Princess ships can do lately too, but we had never heard a Princess ship do that before. Yes, it was kind of cheesy but still great fun. The sail-away was just a blast. The buffet food on Deck 16 was very good in every way. Even the regular coffee was tolerable, and of course cruise ship coffee is usually dreadful, except for the coffee bars at an extra charge. Our evening meals in the dining room were excellent every single night, and our two servers were delightful. Funny, friendly, highly competent, and gave us very good recommendations every night. Despite the automatic gratuity the cruise lines added some years ago, we still follow the old habit of giving tip envelopes on the last night, and our dining room servers were worth every penny of the extra tips. The dining room meals were top notch. Unlike many other ships we’ve been on, Majestic Princess uses the main atrium as an additional performance and gathering space every evening. Between dinner and other activities and the fun in the main atrium, we never had time to see any of the theater shows. They had live music and dancing in the atrium every night and one night they had a huge balloon drop (1200 balloons?). It was classy, pretty, energetic, and we had a great time in every way. I don’t know why other ships don’t use their grand central space the same way. It’s a beautiful thing to see all the glittering, dancing people under the glass art pieces and chandeliers from the marble staircases and tiers above. Some random notes: One of our favorite spaces was the lounge at the Crown Grille, kind of Princess’ version of a Morton’s Steakhouse with lots of mahogany. The lounge ensemble (vocal, piano, sax, drums, bass and occasional flute) was very good, we really enjoyed it. Another favorite spot was as far aft as you can go on Deck 7, to watch the wake. You can’t walk all the way around the aft end to the other side, but either starboard or port aft, it’s a beautiful view. Beautiful spot. The “Wake View Bar” on Deck 16 was also a beautiful spot. On other ships the constant photo-taking by ship’s staff to sell you pictures can be annoying, but that was never an issue on Majestic. Majestic does have an internet room (three terminals) and “library” but the library is tiny. I have more books at home and I’m not Bill Gates, but then with tablets maybe paper books are largely obsolete, even at sea. Internet service is ridiculously slow and expensive as usual, but what else is new. Except for a once-daily email check, we try to unplug on cruises. Port of call – the only one we had was Kotor/Montenegro. The dawn sail into the fjord was spectacular, just thrilling. If you ever sail into Kotor at the crack of dawn, set your alarm clock and go up on deck, it’s not to be missed in life. The city – well, it was interesting. We also took a shore excursion to the ancient seaside town of Budva. That too was interesting. The sales people (almost all young women) in Kotor did get a little pushy, but oh well. You did still get a subtle vibe that Montenegro had been hammered by very hard times, but they’re gradually recovering. We were on board for four days and still didn’t see the whole ship, even though we purposely explored a lot. It was a great pleasure. I thought I was an exclusive Cunard snob lately, but Princess did so well on the Majestic that Princess is a very close contender now. We had a great time. P.S. I don’t think the other reviewer who mentioned a fall and death on the preview voyage was correct. We did hear a medical alert call once during the cruise, but we saw nothing in the news or the online cruise-death reporting sites about a fatal accident. Last note, do the cruise line's transfer from Civitavecchia. We tried to save a few dollars and do our down thing, but by the time we got through with the hassle and expense of two bus trips (dockside, to the marine terminal bus station, to the train station, then the train, then a cab from Rome's Termini station to the hotel), we actually spent more than Princess was charging for the transfers. Read Less
8 Helpful Votes
Sail Date: April 2017
We travelled down by train from Rome for a mere €5 fare and decided to walk in the sunshine from Civiavecchia train station to the dock gate. It is almost a mile, but on level ground and manageable in half an hour, even for us pensioners ... Read More
We travelled down by train from Rome for a mere €5 fare and decided to walk in the sunshine from Civiavecchia train station to the dock gate. It is almost a mile, but on level ground and manageable in half an hour, even for us pensioners pulling heavy cases. We were quickly transported by coach to the terminal where Majestic Princess was moored. Embarkation was exceptionally easy and we were on board by 12.30 p.m. We decided to see if our cabin was ready, and it was, so we were able to drop our hand luggage and start exploring the ship. After a short complimentary session on the Shooting Range on Deck 18, we visited the Hollywood Conservatory on Deck 17 which is particularly relaxing and impressive, with a covered pool and quiet area. As we started off on the top decks we soon discovered the buffet and it was not yet very busy. Lunch proved a good start to our cruise. We followed this up with a guided tour of the extensive and luxurious Lotus Spa. By 5.15 we were unpacked and ready for the safety drill and it proved to be the longest we have ever had on any cruise (this was our 9th). The crew were very efficient in organising it but every part of the procedure was broadcast in English and Chinese. It was rather amusing too, as the crew were regularly having to wake up passengers who had fallen asleep. Obviously it is necessary but the dual languages made it frustrating for everyone concerned. Majestic is a sparkling new ship and we were impressed by the excellent finishes. Although there were around 3000 passengers on board it never seemed crowded. Our cabin was on Deck 9. It was a good size and comfortable, especially the bed. Everything worked well in it. The steward, Lin, was cheerful and efficient. The bathroom layout was good although the shower is only separated by a curtain. The balcony was adequate with two chairs and a small table. Entertainment: We were surprised that on a 5 night cruise there were two nights featuring comedians. Both were very professional but on the last night the theatre was less than half full and John Martin had difficulty getting much response from a very multi-national audience. The best joke, about Donald Trump, was particularly appreciated by the U.S. audience. The tribute groups, covering Frankie Valli / 4 Seasons and The Beatles, were good. The stage show ‘Fiera!’ is spectacular and not to be missed. Later in the evenings there was usually music in the Atrium, and a DJ in the Hollywood Pool area played into the small hours in an unusual setting for a disco. Food: We prefer using the buffet on most cruises. Here the food was good but often merely warm. This was our first Princess cruise and as regular NCL travellers we felt there was less choice here with no stations for freshly cooked eggs, omelettes or crepes on this ship. The only ice cream available meant a trip out on deck to get a small pot with none available in the buffet. Waiter service for water/juice and coffee/tea was efficient and tables were cleared quickly. Tables were laid with serviette, knife, fork and one spoon. There was no cutlery around the buffet so one had to catch a waiter to request an extra spoon etc., which seemed inefficient. Surely better to have spoons available with the desserts which were displayed in the separate bakery area. Small points but important. Our one dinner in the Allegro dining room was excellent. Great food and service. We had bought a coffee card pre-cruise and this proved good value for money. Staff throughout the ship were efficient, helpful and seemed to be enjoying being on a new ship. This was originally billed as the maiden voyage, but a preview cruise was slotted in just before this so there were no momentos here to celebrate the cruise, other than a printed ‘Log of the Cruise’. Even senior staff seemed quite surprised by this. The gym and fitness suite were well equipped and we attended a useful talk on nutrition. We hoped to see the spectacular Watercolour light show on deck and had to wait until the last night before it was scheduled. Several hundred people were waiting on deck at 9.30 p.m. on a chilly evening but after a delay it was announced that it was cancelled due to technical problems. Disappointing. Visits to Kotor and Corfu were good. We used the ship’s excursions and the guide was excellent in Kotor but the one in Corfu was on his first day and gave out less information. As we were on a ship’s trip we were able to stay on in Corfu town and then take the shuttle back without having to pay extra. Dis-embarkation was very efficient and groups were called slightly ahead of time. Overall we had a very enjoyable cruise on an excellent ship – well done to Captain Sagani and his team who had everything working so smoothly after a very short time. Would we sail with Princess again? Yes, definitely, if the itinerary and price was right. Read Less
29 Helpful Votes
Sail Date: April 2017
We are big fans of the Royal Caribbean and Celebrity format, but last year we sailed on the Emerald Princess because the price was reasonable and we hadn't done the itinerary before. We rather enjoyed the Emerald, particularly the ... Read More
We are big fans of the Royal Caribbean and Celebrity format, but last year we sailed on the Emerald Princess because the price was reasonable and we hadn't done the itinerary before. We rather enjoyed the Emerald, particularly the happy hours, so when we found out the Majestic was being launched in April, we loved the idea of sailing on the 5 day maiden voyage. Our cruise travel agent packaged a couple of days in Rome before sailing so we explored Rome first. We were picked up promptly by our taxi driver on Tuesday morning, and it took 90 minutes to get from the centre of Rome to the port. Embarkation went smoothly, and we were in the Marketplace buffet for noon. First impression: the Majestic is not as "boutique-y" as the Britannia, nor as "glitzy" as some of the RCI ships. I think they've got the balance just right. it is destined for the Chinese market, and every sign you see is in English first, translated into Chinese. On this sailing, there were over 900 guests from the UK, apx 400 from the US, apx 400 from China, and apx 300 from Italy, or so the cruise director, Dan, said. Dining: we didn't book a speciality restaurant as this was a short sailing. Anyway, we didn't really need to because the food in the dining restaurant was excellent. We opted for any time dining and always got a seat without a wait. Perhaps it was because the ship wasn't full. The waiter's paid plenty of attention to detail, and we never felt rushed. Likewise, the Marketplace buffet food was excellent, well laid out, with a separate area for desserts. I really couldn't fault the quality of the food, neither could my husband. We also tried Alfredo's, a pizzeria, and again, absolutely tip top quality. Entertainment: Tuesday: the Princess entertainer's performed a couple of songs, and then an American comedian called Troy Thirdgill took the stage. I thought he was hilarious, but I heard a lot of silence around me. I suspect the Chinese and Italian didn't get his humour, but I thought he was great. Wednesday: a group called the Unexpected Boys performed in a nod to Jersey Boys. They sang Franki Valli songs, and kept the crowd entertained. I thought they were very good. They're a little before my time, but I remember them. Thursday: the Princess entertainer's performed a show called "Fiera". Absolutely fantastic. Great choreography, great songs, lots of bright colour. Ticked all my boxes. Friday: the Beatlemaniacs performed. They were very good, and the audience enjoyed them. For me, though, I've seen various versions of the Beatles on several ships now, and I'd like to see another tribute act. Maybe Queen, Elton John, or Abba. Saturday: I never enjoy the last night because the theatres are usually half full. in this case, the entertainment was a comedian from Liverpool called John Martin. We've seen him before, on the Anthem, I think. He's good, but tbh, he had a hard job warming everybody up. Service: Excellent, everywhere. Apart from nobody could manage to fix the aircon unit in our room. Ports and shore excursions: We rarely pay the ship prices for excursions, we used to until we realised we could do them cheaper ourselves once we reached the port. We visited Kotor which was a sleepy mountain-type of town with really not a lot going for it other than the scenery, and Corfu, which again, I would say has seen better days. I will just say though, that the Majestic were charging $16 return per person, to get a bus from the Corfu terminal to the town centre. We decided this was a rip off, so it seemed, did a lot of other people. Instead, we got the free shuttle bus to the terminal, then got on a hop on hop off bus for 16 euros. Much better value, and we got to see more of Corfu. Would I go again: The destinations were secondary to the ship. We chose this sailing because it was the maiden voyage and we liked the idea of being the first people to sleep in the beds. We like the ship but prefer the RCI format better. We may travel with Princess again if the price is right, but we'll probably stick with Royal Caribbean (and are looking forward to being on the Indie again in July). The cruise director's on RCI get more involved as well. Regarding the ratings, they were marked down on the cabin, purely because of the aircon problem, other than that it was clean, new and perfect. They were marked down on service, only because my husband had to ask a couple of times for water. In the general scheme of things, it isn't much but it counts. We didn't pay for their shore excursions, because they were overpriced. VFM - they were marked down here because of the rip off price for the bus to Corfu. We didn't visit the gym, or do any enrichment activities but they looked good so I marked them as excellent. Read Less
21 Helpful Votes
Sail Date: April 2017
Wasn't overwhelmed to be honest. It was ok. Décor is very 1990s - dark and carpets are awful! Internet is a rip off .... and be careful to ensure that you log off completely if using the 80c per minute service on your phone. I ... Read More
Wasn't overwhelmed to be honest. It was ok. Décor is very 1990s - dark and carpets are awful! Internet is a rip off .... and be careful to ensure that you log off completely if using the 80c per minute service on your phone. I had to report to the Internet Manager about this problem. A very grumpy individual and barely spoke a word to me. The gratuity of 13.50 daily really is too high. Staff were nice of course and they have a tough job to do. But nobody stood out as being amazing. The cabin was dusty from beginning to end. The beds were made everyday and towels changed, that's it. Don't buy the soda package. Bad value unless you drink at least 5 cokes per day. Diet drinks not included! Crazy! If you're a vegetarian, be prepared to live on lettuce and tomatoes. Sometimes they have a vegetarian dish but not tasty at all. I wouldn't go again. Read Less
9 Helpful Votes
Sail Date: April 2017
This was not our first cruise; however, it was by far worse than we could have imagined. What was wrong? Cold food, lack of quality in the bedding, inconsiderate crew, and It just seemed like everything was filthy. We were always seeing ... Read More
This was not our first cruise; however, it was by far worse than we could have imagined. What was wrong? Cold food, lack of quality in the bedding, inconsiderate crew, and It just seemed like everything was filthy. We were always seeing crew members cleaning on prior Princess cruises. In contrast, we saw the same dirty spots remain from day to day on the Majestic Princess, whether it was on the floors, on a table, or on the walls. Plates in the buffet were never very clean, either. Princess lived off their reputation, rather than lived up to it with this ship. It was almost like they were short on entertainment, so they compensated by subjecting the entire ship to activities such as line-dancing lessons and a disc jockey in four-story atrium area. Overall, the cruise wasn't enjoyable, and we would rate it a "2" on a sale of 1 to 10 with 10 being the highest. Read Less
18 Helpful Votes
Sail Date: April 2017
We choose this cruise for the ports of call, which were all good. But the ship albeit shiny new and very clean was very disappointing the entertainment was very poor, only one show all week, pianist on several times a day, boring after the ... Read More
We choose this cruise for the ports of call, which were all good. But the ship albeit shiny new and very clean was very disappointing the entertainment was very poor, only one show all week, pianist on several times a day, boring after the first time, string quartet good but again every day. Small band ok but bit past it, disc jockey playing music for young teens only, very little other entertainment. Bored and in cabin by ten every night. Staff polite but knowing they have no future on board were not particularly helpful happy or polite. Had to complain twice in restaurant as food was not cooked. Good food in help yourselves but cold by the time you got to your table..Bar prices were extremely expensive. No small token to say maiden voyage. We will definitely not cruise with princess again unless they can guarantee much better time. Would definitely like to hear what they have to say. Read Less
7 Helpful Votes
Sail Date: April 2017
We hadn't taken a Princess cruise for a few years and were really excited to try a brand new ship. The Majestic is beautiful and sparkling without being gaudy. We knew that there might be problems to be worked out on a new ship, and ... Read More
We hadn't taken a Princess cruise for a few years and were really excited to try a brand new ship. The Majestic is beautiful and sparkling without being gaudy. We knew that there might be problems to be worked out on a new ship, and there were. Some of the issues were really minor, others not so much. EMBARKATION AND DISEMBARKATION: Both were excellent - well organized and quick. PUBLIC ROOMS: The Internet Cafe and Library was a joke. Only 2 computers and about 12 ft. of book shelves that were half full. Seriously? Some of us don't have our media sources attached to our wrists at all times, and some of us still get pleasure from actually holding the printed word. The fitness center was large and extremely well equipped. There must have been 25 treadmills - more than I've ever seen in any gym! There was a separate weight room and a separate room for exercise classes. The center plaza was much larger than expected and had a raised platform for entertainers. This was the only place we found for dancing which was disappointing for us. No more Explorers Lounge or Wheelhouse, and the Vista Lounge was really set up for gambling. The 3 different dance lessons offered on this cruise were fun and Gary was an excellent teacher. The restrooms were really problematic on this cruise. Many of them had several non-functioning toilets. You'd think that something like sanitation would be one of the kinks they'd have worked out before ever launching. There was a venue called "Princess Live" which was a sort of theater where they held many of the onboard games. It would be a fine room for "The Newly Wed Game" or things of that nature, but it was impossible for any kind of team games because the chairs didn't move! There was no way to group around a table (there weren't any tables) or just put your heads together to come up with your answers because all of the seats were in rows! Basically this was a useless space, at least for the kinds of things they used it for on this cruise. The shopping area was very pretty with lots of upscale shops. I didn't see anyone in any of the shops ever, but maybe the Chinese market will appreciate this area. The theater was pretty with comfortable seats, and the entertainment was fine. We especially like the large production shows and this cruise offered just one. It was good, not great. CABINS AND BATHROOMS: The rooms didn't really look much different than any others. It was very subdued in color to the point of being bland. Our balcony cabin was average in size with 2 chairs and a small table. There were NO amenities in the bathroom other than a bar of soap! I asked for body lotion and it was then supplied. The shower might have been a tad bigger than other Princess ships we've been on. This is the first ship (and we've been on many different lines) where I could plug a nightlight in the bathroom. A small thing to be sure, but I really appreciated it. The bed was comfortable enough but nothing special in my opinion. I'm not sure what all the raves are about on the message boards. We still love the closet space on Princess and the way the closet hallway is shared by the bathroom rather than in the entry hallway to the room. The carpeting in the room was so new that it was full of lint. Our room steward vacuumed daily but by evening it was already starting to get linty again. But here's the real problem we had with the carpet . . . it was soaking wet outside the bathroom door!! Our room steward said something about the shower leaking in the room next door. He brought in a shop vac to remove the moisture, and then we had a giant blower in the room all day for the next 2 days. I guess that isn't nearly as bad as the people we met who had a toilet that only worked part of the time! The room fridge had an ice bucket in it . . . that's all! We're accustomed to having the fridge stocked with an assortment of beverages. The only beverage in the room was a large bottle of water with a hanging price tag. For a new ship, I was surprised at the crummy hair dryer they provided. It was already wired into a drawer in the vanity and was the type you might find in the cheapest hotel room. DINING: We really enjoyed the layout of the buffet - very different from the old Horizon Court which we don't like at all. There were two oval sections to the buffet with many of the same offerings, but if you really wanted a full picture you needed to go around both sections to find different dishes. In between them was the salad bar area. Unfortunately, there was very little selection of toppings for salads, especially in the protein category - no grilled chicken, no turkey or ham chunks, no tuna fish. There is a separate room for the bakery. If desserts are tempting for you, you might like the fact that you don't have to walk past all of the goodies when you're getting your meal. Instead of Purell dispensers at the buffet entrances, the Majestic has hand-washing stations supplied with 3 sinks. . . a nice idea but not very practical. I'm guessing that lots of people won't take the time to actually wash their hands and will just head for the buffet - yuck! We always opt for Anytime Dining because it gives us an opportunity to meet interesting people. That was really a challenge on this ship. At least half of the passengers were Chinese and traveling with big family groups, so there were only a limited number of English speaking passengers choosing to dine early. Just about every meal involved a lengthy wait for others to join our table, and usually when we had 6 people we'd just give up waiting and order. The very worst night was following the "loyalty" party with the captain. There were a lot of Platinum and above passengers on this cruise, so there were two timed parties Ours was at 7:00, so we headed to the dining room about 7:45. We were handed a beeper and told there would be a long wait. About 15 minutes later we found out it was going to be at least another hour! According to the Patter, one of the two fixed seating dining rooms opened for anytime dining at 8:00, so we headed up the stairs to eat there. The hostess said we needed to go to the other side of the dining room to be seated, and the gentleman on that side said he wasn't seating anyone and we needed to go back across the elevator bank to the side we started on! At this point the maitre 'd came along and whisked us to a table for 2. The Anytime Dining concept was not handled well at all on this cruise. We found the food to be uninspired and pretty mediocre. Most of the food was lacking in seasoning and was quite bland. In fact, the most memorable food I had on this cruise was a Cobb Salad at lunch in the main dining room. THE FRONT DESK: Oh boy . . . these people really need to get some training. The lines were always very long and slow moving, and the staff often couldn't answer fairly basic questions. And here's a news flash for those of you who sometimes don't spend all of your onboard credit. Some of your credit is non-refundable (like the credit you get from Princess for future bookings, promotions, etc.) and other credit that you get as a gift (like the kind many passengers get from their travel agencies) is refundable. Any unspent refundable credit used to go back on your credit card automatically at the end of the cruise. Now you have to wait 2-4 weeks and you'll get a check issued by some third party (not Princess). Watch your mail carefully so you don't think it's junk! EXCURSIONS: The only ship sponsored excursion we took was in Livorno. We've been to Florence twice before, so this time we decided to take the Cinque Terra excursion. Since it was a full day trip, we used the Princess excursion to make sure we got back to the ship in time. We'd put this excursion in the "just okay" category - not through any fault of the tour guides, but basically because we expected it to be much more picturesque than it was. For the amount of uphill and downhill walking we needed to do, the payoff should have been much better. This is NOTHNG like the Amalfi coast for beauty, quaintness, shopping, or anything else. Next time we're in Livorno we'll try something else. In summary, we had a good time in spite of the annoyances. We've never had a "perfect" cruise, but we always have fun, and this was no exception. Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Enrichment 3.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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