2 Helpful Votes
Sail Date: March 2018
I have been cruising since I was 15 years old (3 decades later..) to say that my last RCL cruise was back in 2006. During that time, I had ready been on 3 RCL cruises and always had a wonderful experience. Food was absolutely wonderful ... Read More
I have been cruising since I was 15 years old (3 decades later..) to say that my last RCL cruise was back in 2006. During that time, I had ready been on 3 RCL cruises and always had a wonderful experience. Food was absolutely wonderful and always compare other cruise line menus-food to RCL. I wanted to take my kids on the RCL Harmony and was able to book a few weeks prior to sailing. First of, I was told by my travel agent that there were no more cabins available for a party of 4. I had to book 2 cabins (not connecting) and separate my family (I have two kids under 13). She attempted to contact RCL agent and was told the same thing I was placed on merged call with the RCL agent and was told "I am sorry". The next day ( after I booked) the RCL website had cabins available for 4 people at $700 less expensive. I called my agent and the RCL office, I was told once again "I am sorry..." and I was unable to get a refund or credit. Shore excursion- RCL was having a promotion ,30% off shore excursion, if you booked online by a certain date. I had to create 2 separate accounts (one for me and the other for my hubby). I reserved an excursion at St. Martin, speed boat tour with snorkling, for both cabins. I quickly paid for my daughter and myself and when I quickly logged in to pay for my husband and sons excursion, the RCL website would not allow me to log in. I was unable to book the excursion and when I called RCL I was told "I am sorry...there are no more we are sold out." I asked how if I just reserved it she replied "We have a glitch on the website....I am sorry.." Once I boarded I made a daily visit to Luis from the ship's shore excursion dept. On the day we arrived at St. Martin I gave me tickets to my son and hubby while Luis was able to get me in to the catamaran/beach day excursion (last minute). Thanks Luis I only wished I was able to snorkel with my hubby and son. embarkation: Took about 10 minutes, smooth and quick disembarkation: The gangway was nice, it went smoothly and quick Hygiene: hand sanitizers everywhere. I really enjoyed the hand washing prior to eating at Windjammer. I only wished everyone would have washed their hands instead of sneaking in. Ship: by far is the most beautiful ship I have been on(or seen). The lay out is wonderful. Hot tubs and pool distributed well. Central Park and the BOARDWALK: AMAZING! The solarium: Is a must for adults! Cabin: We had 2 boardwalk balconies: the rooms are very spacious, clean and enough closet space. Only downfall...It is noisy. So if you want to relax in your room the boardwalk balcony is not for you. Dining: You have ruined the experience for me and my family RCL. Food was awful. I really expected the good food quality back from the 90's and early 2000's..Royal caribbean , I have compared all other cruise lines dinign experience to yours but really you are at the bottom. I can say that my new favorite cruise to eat buffet style dining is NCL (Getaway and the Escape) and Carnival for GUY's burgers (I can still taste it:yummy) I am really disappointed with the food at Harmony. Coffee was watered down and not hot(at Windjammer and Prommenade) No Mac and Cheese for the kids, and "the burgers at McD's are better" (my son said that and he does not like McD's). Yes., you might say there are specialty cafe stores including Starbucks but the cafe shop's coffee was also not great( told to me by 3 other travelers on the ship) and I did purchase Starbucks on 3 occasions (one in Puerto Rico) but I did not want to spend an extra $20 a day on coffee as I already spent 8K on booking this cruise. To top it off, I have had the runs since day 3 and I just disembarked today March 30th, 2018. RCL, please change your food options and taste of the food. Oh I almost forgot., I always enjoy the buffet style breakfast, lunch and dinner. I have kids and is hard to get everyone ready on time in order to eat and catch a show so we prefer dining at the buffet. For breakfast there was no Omelet station only an egg station "sunny side up.." If you wanted an omelet you had to go down to Johnny rockets. What???? Okay so forget the omelet., Fruit loops? you had to ask the attendant to search for fruit loops, other days they had none (I have a very picky eater). for kids and maybe some adults: soft ice cream self serve station, a line maybe more than 10+ at a time. They ran out of chocolate by day 6 and most of the times it did not work. One day, the Windjammer was serving Paella: No shrimps....what?? I searched and searched and searched...NADA. Are cruise ships cancelling seafood night at the buffets? No shrimps, Lobsters., etc.. Please reply if you know this. Entertainment: Fine line was great, even though it had to be altered due to rough seas but they were amazing. Columbus the musical., I walked out did not care for it. Grease: Oh my favorite movie of all time, You killed it for me RCL. It was just bad. Other shows around the ship were good but my favorite has always been he belly flop contest and the newlywed game. The cruise director was funny and great. Ports and Shore excursions: I have been to St. Martin PR many time prior to this sailing and labadee only once(I think when RCL open the excursion to labadee and we needed tenders) I felt that PR was too short form 8:30 am to 2:pm We could not do many thing in PR but walk around. St. Martin: amazing as always Labadee: Impressed how it has progressed over the years but the waters are murky and the currents are strong especially on the left side of the island. We did the roller coaster excursion. We were told it would take about 4 mins to come down from the coaster. I think it was more of 45 secs to 60 secs to tell you the truth. It was an okay experience but will not do it again. I rented a kayak for $15 for only 30 mins.. everything is $$$$$$. MAKE SURE you bring your own container and fill it with ice/water prior to getting of the ship during port days. We each had a water container. Saved us plenty of $ in PR and St. Martin. Arcade: BE CAREFUL. There was an online promotion for a prepurchase of $40 and you get a $50 arcade credit. You are suppose to activate it prior to 10 pm on Day 1 of sailing (no one really tells you this unless you read your program) The staff at the arcade said to wait 10 minutes or return the next day to start playing. I only added the credit to my husbands card. I did not want my kids to have access (we wanted to control how much is being spent) My husband tried his card on 3 occasions but could not get the game to start. I called the attendant over the arcade line and was told to wait a few minutes and swipe again but this time press the 2 green arrows. We come to find out we were charged those 3 times ($1.50 X 3) I asked how can we tell how much we have left on our seapass (you know our $50 credit) the response was "You have to keep track of it yourself." So guess what? I did. On my iphone under notes I created a small spreedsheet. Do I really need to be doing this on vacation? I guess so. On the last day as I looked over the statmentI had to go over to guest services and we were charged over $15.00 in the ARCADE. I showed her my spreadsheet and they said they would credit me. So Parents warning every game is $1.50 -$2.00. Keep track. Overall, I will not be going on another RCL cruise unless I win RCL cruise tickets or corporate wants to make it up to me and my family. I do not know what I will do but I will skip RCL for now. Read Less
1 Helpful Vote
Sail Date: March 2018
Ship is nice, lots of activities, clean, friendly staff. Arrived 3pm for departure still waited 30 minutes to check in. Departed at 730 glad I had Global entry. Food average at best, service in main dinning slow and low quality ... Read More
Ship is nice, lots of activities, clean, friendly staff. Arrived 3pm for departure still waited 30 minutes to check in. Departed at 730 glad I had Global entry. Food average at best, service in main dinning slow and low quality food. Crowds everywhere, I know it was spring break, but you cannot have that many people on 1 ship, wait lines for everything- slides and flow rider min of 30 minutes( felt like 6 flags) Lines to get on and off boat long. Wait for drinks food pictures and Oh my Gd the elevators are a night mare. Entertainment had technical issues every show. Private island anything but private- long lines for everything. Prices for zipline and water events thru the roof- hour long wait to go on roller coaster, glad we did not buy unlimited pass. Snorkel trip on St Martin a waste, no fish or coral, went to nice beach for an hour had fun waves. Read Less
Sail Date: March 2018
Too many add on fees. Movie in room - fee. Coke - fee. Too many things broken or had technical difficulties. Fine Line - technical issues. Grease - stage locked up. "Coco" Movie - technical issues, cancelled. Gangway - ... Read More
Too many add on fees. Movie in room - fee. Coke - fee. Too many things broken or had technical difficulties. Fine Line - technical issues. Grease - stage locked up. "Coco" Movie - technical issues, cancelled. Gangway - technical issue. All 6,000 passenger use ONE gangway. Loved waiting there...said no one, ever. And too many activities closed ALOT. Zip line, slide, climbing wall, etc hours were all really short so ling lines when they were open. And they would have lines 30 minutes long yet would only open up 1 side. Why? To force you to buy drinks while waiting? Our room was on Boardwalk. Stay away!!! You hear the stupid carousel from like 6:30AM to 10PM. You can also hear the club till like 2AM. Hence, really noisy! Food was basic. Definitely below my experiences on Disney. The add on or specialty dining was nothing to note either. Only upside was it wasn't crowded but food was really basic. Read Less
3 Helpful Votes
Sail Date: March 2018
The good: The cruise is beautiful and offers many activities. Is family friendly. The food is decent. The dining table and room service personnel are very friendly. I recommend the Xplor Park tour for those that can handle heights and ... Read More
The good: The cruise is beautiful and offers many activities. Is family friendly. The food is decent. The dining table and room service personnel are very friendly. I recommend the Xplor Park tour for those that can handle heights and extraneous exercise. The bad The cruise feels very crowded in the buffet as well as in the restaurants. Lots of long lines, and not enough tables to sit. They are now charging around $9 for room service when it used to be free. The "streaming" internet which ought to be the fastest paid one was very slow. It is very difficult to schedule shows because when you get onboard they have already been "sold out". The costumer service was rude to me on various occasions. Cabins where small. The first time was on my first day when I call the costumer service to see why my restaurant and show reservations did not show on my TV programing and they said that I had none, when I told them I spent hours reserving them, the lady said that it did not matter, to forget about those and schedule what was left over the phone, when I said I had the reservations receipt she said that it did not matter to her because she could not see them. Then on the second day I was wrongfully charged $235 from the spa. I spent days disputing them while being doubted and accused by customer service. At the end they apologies giving me 15% discount toward a future room. I had spent 15,000 for 4 rooms. The birthday time that we went to celebrate got dampen by the ordeal. Their sorry, and their 15%off won’t cut it. This is my 16th cruise and the only other problem I had had so far was with their sister cruise when the toilet kept backing up and I was blamed about it for days then after I video recorded the maintenance guy open in the pipes they could not deny the problem was caused a cable. TIPS: ***Schedule the shows, dinner, and excursion before going onboard. Comedies are very packed, and I think you must call those in, I couldn't do it online. ***Bring the confirmations of all the reservations with you. ***Arrive early on embarkation so that you can eat before the drill, and so that you can leave water in the room, there is no food or water around for a little while. ***Bring sunblock, lots of us got sunburned and did not feel it, and the islands and cruise charge you double for sunblock of after care. *** Balconies in the Central Park and Boardwalk could get noisy. ***Balconies in the left side of the boat get an obstructed view in Cozumel, but nice sunsets in some days. (my room was 14314) ***Don't skip formal days. The menus are better those days. The last formal day they offered lobster. Read Less
2 Helpful Votes
Sail Date: March 2018
we are very frequent cruisers and have seen an increase in the number of 6-14 yo children now cruising RCL. This is due to RCL's change towards a more family oriented experience. Unfortunately, we have also seen a decrease in the ... Read More
we are very frequent cruisers and have seen an increase in the number of 6-14 yo children now cruising RCL. This is due to RCL's change towards a more family oriented experience. Unfortunately, we have also seen a decrease in the adult supervision of these children. The security personnel choose to ignore the issue, even when the safety of others is involved. We've seen these young people running the hallways, stairways,elevators, public areas, and dining areas at all times of the day and night. We have seen young children run into adults in dining areas, elevators and stairways, causing minor to serious problems for the adults. Although we consider ourselves loyal to Royal, we are now seriously considering Celebrity and Holland America due to this issue. It's not an enjoyable vacation dodging others' children.Safety of all passengers should be the first concern of any cruise line. But we feel RCL is more interested in the profit margin. Read Less
1 Helpful Vote
Sail Date: March 2018
We were a group of 5 of family in friends ranging from 13 to 60. Lots of activities for each age range. We wanted to try the biggest ship i the world after having experienced Allure a few years back and it blew us away on every level. ... Read More
We were a group of 5 of family in friends ranging from 13 to 60. Lots of activities for each age range. We wanted to try the biggest ship i the world after having experienced Allure a few years back and it blew us away on every level. There were a number of small changes that were made that do make all the difference (call me fussy perhaps but in the past they were available and it made it feel extra special) Such as they no longer put chocolates on your pillow, room service for breakfast now has a charge if you want anything except continental. We used to enjoy our breakfast on the balcony especially on port days. Also no bottles of water in the room. They tend to shut down one side of the Windjammer making it really packed and even harder to find tables. We love musicals and entertainment. We found many of the shows really poor this time. Except for the Ice show and the diving show, they were amazing as was the Headliner ventriloquist..but Grease was awful. The positives, the food was really great. Dining room service excellent. Room and room attendant Arles amazing. The ports were great. Its a beautiful ship for sure and overall we had a fabulous time I'm just mentioning the items above as they were noticed and missed. Read Less
Sail Date: March 2018
This was a spring break cruise for us, a return to the Oasis class we enjoyed so much 5 years earlier. The ships are still beautiful and spacious, but we noted a marked decline in the quality of onboard food (tedious, repetitive, bland); ... Read More
This was a spring break cruise for us, a return to the Oasis class we enjoyed so much 5 years earlier. The ships are still beautiful and spacious, but we noted a marked decline in the quality of onboard food (tedious, repetitive, bland); entertainment (sub-par talent, technical issues with several shows); and service (distracted and at times indifferent crews, egregious service charges and tipping policy). The RCCL fleet is still the nicest in the mainstream cruise segment, and their ships (including ours) are beautifully designed. But it was very obvious to us that the cruise line has skimped on service levels in order to squeeze every last dollar of revenue from its customers. Food in the dining rooms and buffets was uninspired and generally quite repetitive, a strategy likely designed to nudge pax toward the a la carte restaurants. Entertainment was much less varied and the talent not nearly as good as 5 years ago. Our Broadway show was plagued with technical problems (sound system), and we left after 15 minutes. The international crew does their best to put on a smile and interact courteously with passengers, but I’m guessing they are poorly compensated, and RCCL asks its guests to make up the difference with gratuities. I’m not a fan of this scheme, and most will agree with me. This cruise (our third as a family) pretty much convinced us that the quality of all cruise lines has declined so markedly in the past 5 years that they no longer offer a good value for the high fares they charge. It’ll be a long time before we take another cruise on any line, not just Royal Caribbean. Really sad to say this, because we used to love going on cruises, back before they started skimping on service, offering mediocre food and entertainment, and charging extra for everything in order to juice their quarterly profits. Read Less
2 Helpful Votes
Sail Date: March 2018
This is our 4th consecutive cruise on Royal Caribbean. The ship is great and service is great too especially at the Grande and American Icon. A few things to note: My 8 year old daughter was able to charge $30 at the arcade and we ... Read More
This is our 4th consecutive cruise on Royal Caribbean. The ship is great and service is great too especially at the Grande and American Icon. A few things to note: My 8 year old daughter was able to charge $30 at the arcade and we complained to the front desk staff why she able to do that when we specifically restricted charges on our 3 kids sea pass cards. Janaina was unsympathetic and stated that they cannot restrict childrens cards from the Arcade..stating it was on a “different system”. We asked to be refunded and she declined to. Labadee’s beaches are filled with so many rocks that my kids got cuts. We were told on the ship that all the sun loungers were booked and they only had 4 left but when we got there we noticed at least a dozen were empty. If your kids have long hair be very careful using the stateroom hair dryers, my daughter’s hair ended being sucked into the hair dryer and I had to cut 2 inches of her hair to get her loose. The Surf and Internet stream package is completley unreliable and over priced. What a waste of money. The stateroom TV aired a Marriage Show they taped with cruisers and their spouses with the cruise Director hosting the show. The show was filled with sexual inuendos and of course your kids can end up watching it if your’re not careful. Not sure what Royal Caribbean was thinking there. One last comment, Royal Caribbean announced through a press release a $200 million dollar overhaul to Coco Cay private island, would have been nice if the Marketing Teams shared that with everyine on the ship too versus having to read that in USA Today while we were onboard. Marketing missed an opportunity to generate excitement there. This cruise felt a few notches down on the experience side from our 3 previous March Break cruises. My family and extended family (total of 35) are booked for Symphony of the Seas for March Break 2019, hopefully it will be a better experience. Read Less
2 Helpful Votes
Sail Date: February 2018
I choose this ship because I had cruised on the Allure and Oasis and my experience was great. Although the ships are large they did a great job with crowd control. The opposite happened on this ship. Once they got your money you were on ... Read More
I choose this ship because I had cruised on the Allure and Oasis and my experience was great. Although the ships are large they did a great job with crowd control. The opposite happened on this ship. Once they got your money you were on your own. Reservations were needed for everything you did, and if you didn’t have any, it was “Oh well”. You walked around with plates in your hand at the Windjammer Restaurant looking for seats. If you asked someone to clean off a table so you could sit, they had attitudes. I also paid for specialty dining and I found the food and service in the regular dining was equal or better on many nights. If you complained about anything, all you got was people shifting the blame or deflecting instead of handling it. Gone are the days were most cruise lines appreciate your business. This ship is too big to cater to you. The staff have multiple jobs and they are too tired to care. Read Less
2 Helpful Votes
Sail Date: February 2018
The service dropped since my last cruise. I had bad waiters on the first night so I had to change table. They were better but not amazing. No personalized service like we used to have with royal. I was also given false information at the ... Read More
The service dropped since my last cruise. I had bad waiters on the first night so I had to change table. They were better but not amazing. No personalized service like we used to have with royal. I was also given false information at the shore excursion desk while booking an excursion and I am still mad about it. There were never any chairs left on the boat to sit back and relax.. To be fair, there were plenty of chairs but they were all reserved with towels on them even tho there was nobody on them. The stateroom sofa had a shady "white stain" on it... We went to see 2 shows and both had technical difficulties (the fine line and grease). I wanted to put lower but the ship itself is so AMAZING i couldn't. I do not think I will be sailing with Royal again. They used to be amazing all around but they are not anymore. The ship is great tho... Read Less
Sail Date: February 2018
There were some exceptional experiences, and some very disappointing aspects of this cruise. First the good: the quality of the entertainment was exceptional, and the available options for activities, entertainment and dining were ... Read More
There were some exceptional experiences, and some very disappointing aspects of this cruise. First the good: the quality of the entertainment was exceptional, and the available options for activities, entertainment and dining were outstanding, what one would expect with the largest ship on the seas. Also, the food quality and service in the specialty dining was outstanding. However, the mainstream dining was disappointing: mediocre service and food quality, as if they were encouraging the specialty dining experience. The overall service of the staff was less than expected - it seemed as if they have been out to sea too long, too many days without a break and they were simply going through the motions. And with what one should expect with the largest ship on the seas: a lot of people/crowds and all the implications that entails, including competition for available resources and opportunities. Finally, it seems like more and more in the cruising industry there is an upcharge for everything. Onboard charges now can exceed the initial cost of the cruise. Lower initial cost attracts more people and theoretically puts cruising within financial reach of a much greater segment of the population, but it also introduces all the issues with a more diverse clientele (rudeness, obnoxiousness, lack of respect, etc.). Overall, I’d recommend a smaller, more all-inclusive cruising experience – it could well be more cost effective and offer a more overall pleasant cruising experience. Read Less
2 Helpful Votes
Sail Date: February 2018
Our traveling party members wanted this cruise. It was clear that the facility could not handle all of the passengers with the level of service that we expect. The Windjammer was a disaster. Hot food was not always served hot -- ... Read More
Our traveling party members wanted this cruise. It was clear that the facility could not handle all of the passengers with the level of service that we expect. The Windjammer was a disaster. Hot food was not always served hot -- particularly the pizza. There were insufficient seats to accommodate those who wanted to eat in the Windjammer. There were announcements asking people to leave when they had finished eating to accommodate other passengers. The Windjammer was a disaster. On the other hand, breakfast in the main dining room was outstanding. Table sharing enabled us to meet other passengers. Food was served hot. The variety of choices were terrific. On previous RC cruises, there was a "vitality offering" on the menu so that those who were trying to watch their weight could do so. This was missing with our cruise. It would be helpful to have the calorie count provided so that the passenger could make a knowledgeable decision. One of our perks was a free lunch at Jamie's. On our last cruising day we tried to get served. The manager told us to return at 1:30 and he'd accommodate us. We did as he asked and arrived two minutes early. We were turned away. It would have been far better to have been told that he was sorry but all of the seats were filled by reservations. Read Less
5 Helpful Votes
Sail Date: February 2018
The February 10 Harmony of the Seas sailing was our 18th cruise, and 4th with Royal Caribbean. For reference: previous lines are Princess (10 cruises) and Holland America (4 cruises). Also, we did a back to back, getting off the ... Read More
The February 10 Harmony of the Seas sailing was our 18th cruise, and 4th with Royal Caribbean. For reference: previous lines are Princess (10 cruises) and Holland America (4 cruises). Also, we did a back to back, getting off the Independence of the Seas the same day as boarding the Harmony. As we had just left the Independence, we were at the Harmony at 10:30AM. The boarding process was quick, and we were immediately impressed with the design and quality of the ship. As it was early, very few passengers were on yet, which allowed us to enjoy our only enjoyable meal in Windjammer, their buffet restaurant. Our ocean facing balcony cabin was on deck 11 aft, where the room steward opened the adjoining balcony with our friends, who were in the cabin next door. The cabin is the nicest and most modern of any cruise ship we have been on: the colors are modern greys, whites, medium browns with some green added in. The furnishings included a nice couch, backlit mirror, and decent linens on the bed. The mattress was comfortable, medium firm, but something about the pillows made a good nights sleep difficult. The balcony is medium sized: larger than Princess, but not as deep as Holland America but with 2 reclining chairs and a side table. The cabin makes even the newer Princess ships cabins feel dated, a real plus for Royal Caribbean. Despite being so large, the ship is very easy to navigate as there are only forward and aft elevators, but in traditional RCCL design, each had two separated banks of elevators. This avoids people pressing all the buttons, which slows elevators down on other lines as they stop at each floor to pick up passengers who are no longer there. That said, elevators are busy: consider it a miracle if one arrives empty. From there, the ship is well laid out into the separate neighbourhoods. The general vibe of the ship is an upscale mall on Black Friday. Its busy, there are lots of people walking in every direction, its loud, and there are line ups. There were lots of children running free, including interrupting the evening show, running, tripping on the stairs, and dropping their ice cream cones. After while, they kind of blurred into the constant hustle and bustle of the ship. If you like the energy of bring surrounded by crowds at all times, you will like this ship. If not, you may still like the ship, but be sure to get an ocean view balcony so that you can escape the noise and crowds now and then. This service on the ship is hit and miss. As you see your room steward each day, they were very much what you would expect from other cruise lines: attentive, personable, friendly. However, the rest will do their minimum but don’t expect anything extra: the staff are very simply overrun with passengers, and they most likely wont see you again. Where on other cruise ships, easy special requests would be graciously accommodated, on the Harmony the answer is simply ‘No’. Example: a bartender in Rising Tides (not busy at the time) refusing to contact another bar for me (I explained I was saving seats, so the four of us could take the Rising Tides up to Jamies Italian for a Birthday dinner). The Windjammer is also negative for the ship. Although large, its clearly not large enough as there were never tables available for breakfast or lunch. If we spotted someone leaving, we would go to get the table and stand beside it waiting for it to be cleaned. Three times, I went and asked a crew member for a cloth so I could clean the table and twice, they came to clean it for us but unbelievably once I was provided with a cloth. One of the crew members told us that there were lots of Brazilians on board, and they prefer a later breakfast, so we could get tables easier if we came between 8:00 and 9:00. Lastly, the Windjammer played announcements over and over in three different languages (English, Spanish, and Portuguese) asking passenger to leave. Of course, they worded it nicer: “If you are finished enjoying your meal, please allow other passengers the same courtesy by vacating your table and enjoy other neighbourhoods onboard on the ship” In other words, get out. However, this announcement was clearly not effective as it was still difficult to find a table, and when you were trying to enjoy your breakfast, had to list to the announcement. We never had difficulty finding tables on the newer, larger Princess ships and certainly never had to endure “please leave” announcements. We had Anytime Dining, and the service ranged from excellent to very poor. I think that there were simply too many passengers at the same time, or they weren’t prepared, or were short staffed. They tried, but things like salt and pepper missing; long waits between courses; no drink refills were the norm. The food quality and service was not as good as on the Independence, which we on the week before, so is a very recent comparison. Jamie's Italian was a strong point. The appetizers, cured meat platter, and desserts were spectacular. The main course was the weakest point, but still delicious however I attribute this to the quality of the beef (free range, grass fed simply has a difference taste). We really enjoyed our dinner there, and considered going a second time. My spouse used the FlowRider daily, and took part in the competition on the last day. The range of activities is really impressive, and we had a lot of fun watching him on the FlowRider, and seeing the other riders improve as the week progressed. Entertainment was a strong point. I think we caught every show, with my favourite being the cheesy, slightly campy, but fun Columbus. Grease was a strong show, as was 1881. The Fine Line was cancelled three times, twice due to wind and once due to technical issues, but we did catch it on the final night and while it was good, I really hate to say that the space could be better utilized as a large outdoor movie screen. The bottom line is: despite all the above, I would go on the Harmony (or a sister ship) again, however only if I followed it up with a week on Princess, so that I could relax after and return home rejuvenated. Read Less
1 Helpful Vote
Sail Date: February 2018
Good and bad. The shows were fantastic, basic staff was mediocre (they did their jobs, but could care less about the customer), mediocre food for the masses (both main dining room and buffets), but the speciality restaurants were excellent ... Read More
Good and bad. The shows were fantastic, basic staff was mediocre (they did their jobs, but could care less about the customer), mediocre food for the masses (both main dining room and buffets), but the speciality restaurants were excellent (both food and service, but for a price), outrageously expensive drink package (didn't do it), great 3 and 5-day specialty restaurant package (started with 3; after our one and only dinner in the main dining room, bumped it up to 5), not as many day-time at-sea activities to sign up for as am used to (and they cost extra), excellent night life (but not enough classic rock). Bottom line: everything extra costs you. If you have the money, you can upgrade your experience to something sensational; but if you don't, you'll either be bored and sober, or go broke spending money on things you can't afford. Because there's a range of clientele due to a low base price, there are many passengers who don't know how to act on a cruise ship. Labadee is simply not large enough to accommodate the vast number of passengers from this ship. We were among the first to get off the ship, found a nice quite spot on the beach, but by noon we were surrounded by loud Brazilians. Had I known, we would have paid extra for a private area. (Once again, upgrading your experience is possible ... for a price. Because space is limited, can sell out early.) By the way, get on board early and don't sit around relaxing until you can make reservations for the shows that you want to attend and times at restaurants for dinners. VERY chaotic and stressful because you are at the mercy of what spots are left. Difficult to schedule when you don't know which showtimes you'll be able to get and which restaurants will have openings at the times you want. Read Less
1 Helpful Vote
Sail Date: February 2018
6200 people on Board & 2300 Staff Food - Fair to OK Lots of food. No flavor- same thing day in and out Dining rm - food ok. Nothing Special Beautiful Ship Central Park - Beautiful Enterd onto the Boardwalk - ... Read More
6200 people on Board & 2300 Staff Food - Fair to OK Lots of food. No flavor- same thing day in and out Dining rm - food ok. Nothing Special Beautiful Ship Central Park - Beautiful Enterd onto the Boardwalk - Beautiful Area Had a superbowl party in back of the ship(in the aqua theater area.-1500-2000 people - great tailgate party - seemed like you were at the super bowl with all the cheering... Ship cancelled The Fine Line event at the Aqua Theater because of Wind Windjammer buffet area extremely busy. Lots of time (very difficult) to find seating. Way too many chairs and tables - you bump into the chairs and people trying to get to a table. Chairs in buffet area - need major cleaning- you really see it when the sun is hitting the chairs. GREASE The Musical - Excellent Cabin stewart attitude - excellent. Many of the crew seemed mad at something. Took & payed for the tour of the ship. - fair tour compared to others that i have been on. Tour didn't cover lots of areas??? Didn't cover crew cabins or their eating area. Also didn't cover theater areas. - really wasn't much of a value for what i had to pay for it. My wife bought drink package for coke cola products. The product was terrible.(watered down) they would not give soda cans in place of their dispensed product. After 2 days we asked for our money back on the package. They did give us a refund. Beautiful ice area. They did have a show that was excellent. Read Less
2 Helpful Votes
Sail Date: February 2018
We wanted to try the "Biggest Cruise Ship in the World". The dinning room foods were average and the Windjamer buffet was quite good with a large variety The other "Per Pay" eating establishments were quite confusing ... Read More
We wanted to try the "Biggest Cruise Ship in the World". The dinning room foods were average and the Windjamer buffet was quite good with a large variety The other "Per Pay" eating establishments were quite confusing as their menus had no pricing. The bar prices for alcoholic beverages were way out of line considering the "short pours" the bartenders were giving and the fact that you could not find any roving servers on the decks.....only at the bars proper. The serving staff (bartenders) at EVERY bar but two were not friendly at all and would serve you whenever they got around to it. I did not feel that you could connect with any of their staff with the exception of our cabin steward, Betty. On a positive note their shows in the main theatre and the rear pool area were VERY good and well produced. Having now experienced this particular ship I would not return for another cruise. Read Less
1 Helpful Vote
Sail Date: January 2018
I would not repeat my seven day Caribbean cruise on the ship. This ship is too big and there are too many people. The nickel and dime expenses add up very quickly. The dining venues were ok but not spectacular. The food was typical of ... Read More
I would not repeat my seven day Caribbean cruise on the ship. This ship is too big and there are too many people. The nickel and dime expenses add up very quickly. The dining venues were ok but not spectacular. The food was typical of any large cruise ship.. Dine on demand meant waiting ten to thirty minutes for a table and did not result in a table with any sort of ocean view. The buffets were well presented and very crowded. Once again if you want to be with 5000 people on a ship then be prepared for an impersonal experience. The ship is pretty spectacular, water slides, wave rides etc. but there are lines for everything and a lot of the restaurants and a lot of the activities are pay as you go. As an example, a mexican restaurant had an exorbitant cost for the class to make guacamole. Read Less
6 Helpful Votes
Sail Date: January 2018
Been on all the Oasis class ships more than once and always booked a waterview balcony. We always remark when walking through Central Park how nice it may be to book one of those balconies next time. Well, we did. Deck 10, 599 was close to ... Read More
Been on all the Oasis class ships more than once and always booked a waterview balcony. We always remark when walking through Central Park how nice it may be to book one of those balconies next time. Well, we did. Deck 10, 599 was close to being midship overlooking the Park Cafe. The cabin was as we remembered from last time on Harmony. Nice split closets and ample drawers. The first night my husband woke up listening for over an hour of crew members cleaning CP and screaming to each other. Finally at 5 AM, hubby told them to shut up. Next night was quiet, but following I woke up hearing 2 foreign voices screaming. Out to the balcony I went and couldn't see who it was. Call to Guest Services and voices quickly quieted. Not only are you disturbed while sleeping, but the pool band plays so loud late afternoons that sitting on your balcony to relax is impossible. So, don't book a CP balcony. The bottle of wine and lunch for 2 (which we never used) is not worth it! Our cabin had a few disturbing white stains on the sofa. Repeated cleaning didn't remove so it was covered by a sheet. Gone also are the soap dispensers in the shower. The bracket is still there. Our steward, Romeo, gave us ample tubes of shampoo and conditioner although we did not request. But, no body lotion. Glad I brought my own. Those tiny sinks although raised on this ship, are still too small and got tired of cleaning the spills as there was a drain on the floor to take care of water. Afterall, we were on vacation! Gone are the specialty dining first night specials so we ate in the MDR, Grande, each evening. Surprisingly each meal was appetizing although not always hot. The second night I asked for fresh ground pepper for my Caesar Salad. After a long time, waiter returned stating all the pepper mills were gone. OK. A DR Captain walked by and asked if all was as expected. That was my opportunity to ask about pepper millls. He answered rudely about how Europeans taste their food before seasoning and enjoyed how the chef has prepared it. Well, I wanted for my salad and told HIM Americans like to taste their food too before seasoning. He later returned and apologized. The following night we were shown to another table with wonderful wait staff which reminded me of cruising from years gone by! What a shame an incident like this caused us to experience fine dining. Oh, and a pepper mill appeared. Guess they still have them in the specialty restaurants. Bad experience on Labadee. Always enjoy having a blended MasterCard laying in my lounge while watching the Dragon Flight flyers zip by.Long trek to the big bar and bartender told hubby repeatedly it was a MC. Well, guess what. No, it was a Miami Vice. Returning to bar we were told they didn't have Mango mix. Someone missed that check box on the inventory list. Bartender deliberately lied the first go-around. How lucky we met Georgi, Assistant Bar Manager, on way back to bar and informed him of what happened. And only blender that worked was at the far end bar. BBQ same old cold BBQ chicken and ribs. Traveling with friends, they went to Windjammer before 3 PM to for a coffee drink only to be told WJ was closed. 2 crew members turned abruptly away when asked isn't WJ opened until 3:30? Luckily another superviser was in WJ and informed of rudeness. The shows are good. The photo gallery a joke. Passengers appear in your folio and their practiced reply is "oh, passengers must have given a wrong cabin number". No, happened too often and when we wanted a photo it wasn't in our folio. They all tell stories too and try to wear the passenger down. Being a Diamond member, I was entitled to 2 8/10 photos. Last one the staff member must have pressed 5x7 and then brought it to me and gave me stupid excuses as to size. So many pool deck lounges that it's hard to get in one as some are tied together. Pool butlers are hard to locate. Much better experience in Solarium. But some of the roof panels have blown out or are torn and therefore extremely noisy. How ironic the first sea day we attended the private affair by Captain Johnny and his officers. Repeatedly we were told how important we are. They wouldn't be where they are without us. Seriously? C&A drinks have been downgraded. Gone are the special tours for important passengers. So, this lengthy review of our experiences is for Royal Caribbean to read since past CC meet and mingle events attended by officers say they value our feedback and do read them. First time we didn't book a future cruise while on board. Have to re-evaluate cruising RCCL again. Such mixed feeling this time. Read Less
Sail Date: January 2018
I would not do back on the Harmony Too many kids and programs all geared got kids. Music much too loud. Excellent cabin steward and good food in the dining room with good waiter.The Windjammer Cafe was always messy and we would not eat ... Read More
I would not do back on the Harmony Too many kids and programs all geared got kids. Music much too loud. Excellent cabin steward and good food in the dining room with good waiter.The Windjammer Cafe was always messy and we would not eat there.Unfortunately this new ship does not get high marks from me. The entertainment was poor and the headliner show was terrible. Grease was good. The music on the outside was very loud. The only movies they had were for children.The television channels had very few movies. The balcony doors did not block out the sound from the loud music. We have gone on many Royal carribean ships but this one did not meet the mark.The Diamond club was very nice but did not have any windows.We will sail again with Royal but not on this ship. Somehow it fell below our expectations.They need to look into offering more shows and movies for the adults on board without children. You could hardly walk in the common areas do to children running around. Read Less
1 Helpful Vote
Sail Date: January 2018
This ship is a moving city! It always has something going on but having said that, to me it is not cruising. There is no “ charm” but there is lots to do. The food in the dining room is average but their specialty restaurants are very ... Read More
This ship is a moving city! It always has something going on but having said that, to me it is not cruising. There is no “ charm” but there is lots to do. The food in the dining room is average but their specialty restaurants are very good. If I was to name this cruise, I would call it the “alacarte cruise”. Everything is an extra charge. If you are traveling with a young family, they would probably give it 5 stars as it has children’s activities and pools everywhere. The shows are offered at various times including the afternoon and are a Broadway style, Ice capades, water shows and more. There is a solarium, for a quiet place with now children but no pool, only jacuzzis. Their private beach is beautiful and everyone enjoyed it. The verdanda cabin was lovely. It is not large enough for a chair but the storage space is excellent. I guess, for me 6000 of my nearest and dearest is just too large but it was an experience I am glad I tired! Read Less
2 Helpful Votes
Sail Date: January 2018
We were a little disappointed in this cruise. We have been on 5 other RCI cruises that we loved. We feel that some of the quality that RC is known for was given up for quantity. The food in MDR and Windjammer was not up to their usual ... Read More
We were a little disappointed in this cruise. We have been on 5 other RCI cruises that we loved. We feel that some of the quality that RC is known for was given up for quantity. The food in MDR and Windjammer was not up to their usual standards. This ship seems to be geared toward young families and 21-24 year olds that seem to think that they can only have a good time if they are drunk. I went down to have a cigarette around 4am and there was a group of about 20 of them that were blocking the entrance to the deck. They had confiscated a handicapped scooter from somewhere and were racing it up and down the pool deck banging into the chairs and tables, blaring music, girls were dancing on the pool railings...just totally out of control. There were about 6 of us down there and we were all very upset. This happened 2 mornings in a row. Of course, no security around. On the bright side, our room steward was excellent, we enjoyed Columbus and thought that Labadee was beautiful...a very pleasant surprise. It is now our favorite port. I am glad we tried Harmony but would not go on it again. I just hope that people who were doing their first cruise on it do not judge RC by this ship. We will stick to Freedom size ships from now on. Read Less
5 Helpful Votes
Sail Date: January 2018
My employers took our management staff on Harmony of the Seas as a reward for a great year and having sailed with Carnival in the past, I was told the RC was a billion times better and that I would have the time of my life... Not exactly ... Read More
My employers took our management staff on Harmony of the Seas as a reward for a great year and having sailed with Carnival in the past, I was told the RC was a billion times better and that I would have the time of my life... Not exactly the case. It is truly a beautiful ship and I loved several things about it, like Central Park, the cabin, the boardwalk, etc. But it was sorely lacking in other areas. The Cabin: IT WAS AWESOME! I decided to take my grandmother as my plus one, so there was plenty of room for the both of us. We had an ocean facing balcony and it was gorgeous and so peaceful. Sometimes in the evenings, because we were on the 14th deck, the music from the 15th deck would get loud, so don't expect to sleep out there. But the bed was perfect and the bathroom was spacious. Overall, excellent cabin. Dining: Honestly, I enjoyed the food on Carnival a lot more. We did dinner in the Main dining room most nights, lunch at Windjammer and breakfast at the Solarium. One night we did dine at Park 150. The food at the Windjammer was pretty decent and the breakfast at Solarium was good, but the dining room was hit or miss. Some dishes were amazing, some were bland and boring. Both my appetizer and my entree was severly lacking salt and dessert was boring. I ordered a second appetizer which was a short rib and that was fantastic, so it's kind of hit or miss. Overall, the food was okay, just a bit lacking in flavor. Entertainment: Here's where RC gets my major negative vote. While there were several shows scheduled, there were only a few big shows, but several kept getting postponed due to weather. I have no issue with that because the safety of the performers is important, however, outside of the shows, there was nothing to do. Don't get me wrong, there is always some activity going on, it's just activity that is aimed at a much older crowd. We honestly spent a ridiculous amount of time eating and sleeping because we were bored out of our minds. We could watch a family movie, we could attend swollen feet and puffy ankle seminar, or we could attend a shopping guide at a jewelry store. Yeah, no thanks. There were a few activities here and there that we did enjoy (like karaoke), but they were few and far in-between. My grandmother is in her 60's, I'm in my 20's and while neither of us is party animals, we were sorely lacking entertainment. I actually ended up spending an exorbitant amount of money on wifi just so I could entertain myself. In actuality, if you have young kids (15 and younger), they'll absolutely love it. There is a ton for them to do. And if you're on the older side, same for you. Everyone in between, be sure to have your favorite shows downloaded; you're going to need them. Service: The service excellent! Our dining room waitstaff was amazing and we were almost sad to leave simply because we knew we wouldn't see them again. Very kind, humorous and attentive. I had no complaints. The steward was immaculate and the fact that he was able to clean with the amount of stuff we had in the room was impressive. Everyone was happy to help and very friendly. Ship: While the ship was beautiful, it was just on the other side of too big. Everything was so far away, so if you're tracking your steps, eat to your heart's content because you're going to rack up some steps for sure. It was also ridiculously crowded and if you need to use one of the 12 elevators they had for an over FOUR THOUSAND GUEST, be prepared to wait or even take the stairs. Many of the show venues or event areas would quickly overfill and you were highly unlikely to get a seat. The top deck was nice, but it would often time be overcrowded to the point of unease. Even though it was a large ship, the first 2 days were extremely windy and the ship was moving quite a bit. Don't believe it's too big to move, it was rocking for sure. Overall, it was a nice trip and a nice experience. If I do another cruise, it likely will be Carnival because while it was much smaller, there ALWAYS exciting activities to do. The cabins weren't that great, but we were so busy, we never saw it so it balances out. It for sure won't be RC, though. Read Less
4 Helpful Votes
Sail Date: January 2018
Reason for taking this cruise was to try the largest cruise ship. Never again. Small State Room; refrigerator, sink, ice bucket. Too many passengers. Long lines everywhere. Not able to get anyone to answer phone when calling ... Read More
Reason for taking this cruise was to try the largest cruise ship. Never again. Small State Room; refrigerator, sink, ice bucket. Too many passengers. Long lines everywhere. Not able to get anyone to answer phone when calling different departments. Too noisy, "Constant" Public Addresses about "nothing". The Windjammer too crowded with too small tables and lousy access. Plenty food, but not very good quality. No food after 9 pm. Even the New Your Strip Steak in the main dining room was miserable; and you would have to pay an additional $20+ for a Filet Mignon that has been free on the last 13 cruises we took. The Good news: Our Stateroom Attendant Mr. Tedi xxxxxxxx was outstanding. The Bad news: The Harmony of the Seas is apparently designed for maximum amount of passengers, in as little space as possible, spending as much money as possible. I don't know what else to say. Read Less
Sail Date: January 2018
My husband and I really enjoy cruises and have been on a few, including Royal Caribbean ones. Last time we went for New Year's 2015 on Quantum of the Seas, back when it was the largest ship in the world (did the same back then with ... Read More
My husband and I really enjoy cruises and have been on a few, including Royal Caribbean ones. Last time we went for New Year's 2015 on Quantum of the Seas, back when it was the largest ship in the world (did the same back then with Freedom) and Quantum was an amazing experience and the best cruise we've been so far (still is). So we expected that Harmony, being the current largest and newest ship in Royal Caribbean, would be even better than that, so we went on Jan 6, 2018. Please, Royal Caribbean, understand this: there is one thing as TOO MANY PEOPLE. The ship was packed, windjammer was a safari and the elevators were a mess, not to mention that the ratio between guests and crew was wrong (you were understaffed). So, cons: - way too many people - understaffed - since the ship has so many open areas, if it rains it seems like all 6,000 people are jammed up inside the Promenade. The Central Park is an amazing and beautiful area, but in my opinion it should have a roof. From what I observed, on sunny days it was almost empty, as almost everyone was at the pool. On rainy days it is completely empty, because - of course - it's wet! So it becomes sort of an useless space (at least in my cruise). Even the solarium was partially open, so we didn't even have that if it rained or if the weather was really windy. - SPA: I had an amazing hot stone massage, but right after that peaceful and amazing moment, the masseuse was trying REALLY hard to sell me a bunch of products. Seriously insisting that I buy them. I even planned on returning to the spa, but gave up after that just to avoid another "discussion". It was very annoying. - guys that helped with luggage before we checked in bluntly asked us for money (they stapled the tags we had with us to the bags and put them in the cart right in front of us so it would go into the ship). Pros: - gorgeous ship - beautiful cabin - everything is well maintained - amazing shows! Grease, stand-up, headline, the Fine Line, etc. - good restaurants, such as Izumi - check-in was very fast! - great housekeeping service in cabin Itinerary: - Labadee is a lot of fun (better than Coco Kay, in my opinion). Unfortunately, due to the weather, we had our jet-ski tour canceled so we just hung out at the beach. - Cozumel: mexico is always fun and a great place. - Falmouth: I can't say much, since I only hung out at the port village. But it felt like it was a port of call combined from royal caribbean and diamonds international and the tanzanite guy to have people buy that. I've been on Splendour (2001), Freedom (2006), and Quantum (2014-2015). Why I think the Quantum Class is way better than the Oasis Class: - ship is not much smaller than Harmony and has about 2,000 LESS people in it!!!! - amazing bars, many different areas, clubs, etc. - more indoor spaces (solarium is roofed, for instance), so if it rains you have more things to do other than stay at the Promenade - I don't know if RC changed their policies, but when we went to Quantum, we already had our watches in the cabin (they replace the card and are way easier/handy). On Harmony, you have to stay in line at guest services and pay $5 each. - Royal IQ app: same thing, it was free to text and call people inside the ship within the app, and also call the lines in the ship (e.g. call guest services from the app). On Harmony, you had to pay $7.5 for that! - Stores: since cruise ships are duty free, you might want to buy some jewelry or watches. The selection on Quantum was way superior, at least in Bvlgari and for watches in general than that on Harmony. The overall image that we had comparing one to the other is that Harmony being cheaper is RC's ship that they want to pack up and that's it. The experiences there were more "massified" and less unique than those on Quantum, by far. That being said, both ships have practically the same decor, cabins and restaurants. Read Less
2 Helpful Votes
Sail Date: December 2017
Our travel agent suggested The Harmony of the Seas as it was newer than what we have sailed on in the past (Navigator, Adventure, Sun and Dawn Princess as well as Disney cruises). The boat is soooooo beautiful. Attention to detail was ... Read More
Our travel agent suggested The Harmony of the Seas as it was newer than what we have sailed on in the past (Navigator, Adventure, Sun and Dawn Princess as well as Disney cruises). The boat is soooooo beautiful. Attention to detail was great and the celebration of Christmas was wonderful. The slides were very cool (always packed - our boys gave up after going on them one time). Central Park and the restaurants were very nicely done - it really took you away as if you weren't even on a cruise ship at all. The cabins were nice though typical. Those on the atrium side would not be our choice in the future (our boys stayed in one) as they were so noisy into the night. The pool deck was nice, however, the activity we loved to watch by the pool in the past was moved to another part of the ship entirely I guess because there was no room to dance - so many chairs were needed to allow for everyone to lay by the pool. There were WAY too many sitting chairs. The boat never had enough lounge chairs for everyone to sun by the pool. There were "sitting chairs" but no one wanted to sit in them so there were many people out of a chair generally unhappy at times as they came to late to grab a lounge chair. The policy of not saving chairs was strictly enforced and that was good but there were never enough lounge chairs at all - it was packed on the days at sea. We liked the idea of the adult beverage packages but charging for all beverages now? Really?? Cruises already cost a lot but now you will pay for every beverage you drink not just alcohol - so be prepared to set up a beverage package before you board. Kudos to our steward Christian and a few wonderful waiters and bartenders! Thank you to Eric at the Mast Bar and a special thank you to Shainie in the Silk Dining room. She totally cares about her guests - takes the time to get to know them, remember their names and make each and every visit there wonderful (she should be the head wait staff, not Keisha who was the "head" waiter - she didn't give us the time of day). Cleanliness was great. So happy that hand washing stations were installed before the dining rooms. One Windjammer? Never enough for all the people. That was a huge complaint of ours. Sometimes you would circle the one level cafeteria for a good 10 minutes to try to find a table or a single eat to eat your meal. At times I was ready to give up and once just stood up to eat- no exaggeration. A huge problem at breakfast. We sadly did not get to see more than one show - you now need to book the shows months in advance or you'll end up at a show long after 10:00. We miss the old days of early dinner, late dinner - walk into a show after your dinner..... This may be our last cruise - or at least on such a huge ship. Making them bigger does not make them better. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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