1,407 Carnival Magic Cruise Reviews

This was our sixth cruise with Carnival-we've not used any other company. Let's start off by saying the boarding procedure was fine and the disembarkation was tolerable. Service in all aspects was excellent but Carnival has ... Read More
This was our sixth cruise with Carnival-we've not used any other company. Let's start off by saying the boarding procedure was fine and the disembarkation was tolerable. Service in all aspects was excellent but Carnival has lessened the product. Our last cruise was two years ago and we noticed a definite downgrading in some of the dinner choices in the dining room as well as the quality of some dishes. I had to send back two meat entrees which were full of fat and muscle. Tilapia-a cheap bottom-feeder-was offered as a seafood choice one night. The quality of the nightly entertainment in the theater has deteriorated greatly. Losing the live orchestra was the first downward step and using the young singers and dancers exclusively without bringing in any outside performers just didn't cut it. On previous trips they were augmented with a hypnotist, a juggler and a ventriloquist. Two of the show themes made little sense and song selection at times seemed inappropriate and with so many more recognizable tunes available little-know songs were used as evidenced at times by the audience's reaction. There was no get-together in the theater this cruise where previous patrons could learn about new cruises and receive a complimentary beverage. As previous cruisers we were rewarded with 2 large bottles of complimentary water and 2 Carnival pins. As per last trip we were given a free drink coupon which could only be used on Day 7. We tried the clam strips at the Seafood Shack. For $5 I was given a portion of greasy bits and pieces of clam-not one strip in the serving. Oh how I long for Howard Johnsons! Correct me if I'm mistaken but this cruise featured only 4 different comics each performing six times. We sat with a lovely couple from Uruguay who spoke little English-we speak little Spanish BUT we really enjoyed each other's company. Just a shame that with the large number of Spanish-speaking guests there were no menus in Spanish available in the dining room. Read Less
Sail Date December 2018
I chose this cruise because of the 4 different ports and because it fell withing my birthday. I really loved amber cove because it had a pool and bar as well as activities and zip lining. I don't have much to say about st ... Read More
I chose this cruise because of the 4 different ports and because it fell withing my birthday. I really loved amber cove because it had a pool and bar as well as activities and zip lining. I don't have much to say about st Thomas.really a bore if you don't have excursions. Puerto Rico is my culture so it was great to see San Juan as a tourist, i had some traditional Puerto rican food and piraguas. My birthday was spent at grand Turk with the most beautiful beach view of the ships, Margarita and an awesome DJ. I would def book another cruise in December because of the Christmas theme most of all. I took my 15 month old which caused me to be extremely tired by the time nightlife rolled around. There is NOTHING to do for under 2 year olds at all not even a swimming pool so I will not be cruising again until he is 2. just a heads up parents! Food was amazing and so was our steward and even for being on deck 1 everything was greatly accessible. Cruise director MarQ was amazing!!!!! Activities were all fun and family friendly. Great dining and a host of different foods. Unbelievably affordable for the 5 of us. Read Less
Sail Date December 2018
We cruised from Miami on Dec. 2. We had an aft balcony. The airport check-in and transfer to the port was great. We got easily on the ship and straight to the room. It was downhill from there. My wife has asthma so tobacco smoke is a ... Read More
We cruised from Miami on Dec. 2. We had an aft balcony. The airport check-in and transfer to the port was great. We got easily on the ship and straight to the room. It was downhill from there. My wife has asthma so tobacco smoke is a deal breaker. First time on the balcony someone is smoking. According to the carnival website that is a $500 fine. We reported the people smoking. I paid the extra for a balcony that is a non smoking area I should be able to enjoy it. Guest services said that is important. Next day smoking on the balcony. Went to guest services to complain no results. Stayed away from balcony because of smoke. Thought we would try the balcony on the last day of the cruise, guy on other balcony has a cigar. Complained to guest services they basically say we have to see them. If like smoke free get an inside or Oceanview stateroom. Don't waste your money. The steakhouse was excellent far exceeded the standard dining rooms. Staff was very nice and friendly. Buffet lines were insane. Always a wait. They need to put the salad bar on the other side to keep a better flow of traffic. The Guy's bbq was great but only open for 2 1/2 hours only on sea days. There was a line nearly the length of the ship on the last sea day. Guy's burgers always had a line when open. The dive in theater was always a search for a good seat. The shows were average the theater was never full. The bands drew bigger crowds. Ports were fun. Debarkation was a joke, announcements were few and very delayed. People with early flights didn't make it to the airport in time. Luckily we had a later flight. But for me this cruise rated at the bottom for all of my carnival cruise experiences. I already had another balcony booked with carnival before this cruise. But never again. I will take my balcony cruises with a different brand. Read Less
Sail Date December 2018
My wife and I sailed with our son, who turned 2 on December 1, 2018, on the Carnival Magic’s December 2, 2018 sailing to Amber Cove, St. Thomas, San Juan, and Grand Turk. This review will give a synopsis of our experience. We live in ... Read More
My wife and I sailed with our son, who turned 2 on December 1, 2018, on the Carnival Magic’s December 2, 2018 sailing to Amber Cove, St. Thomas, San Juan, and Grand Turk. This review will give a synopsis of our experience. We live in Coconut Creek, Florida, which is just north of Ft. Lauderdale. We arrived at the Port of Miami at just before 12:30 PM on December 2nd. Embarkation was a breeze and we were on the ship by 1:00 PM. When we boarded the Carnival Magic, we went straight to Guy’s Barbecue, having read that the lines are very long on sea days. My wife and I loved the pulled beef while my son loved the mac and cheese. Unfortunately, this was the only time that we were able to enjoy Guy’s Barbecue on this cruise. After having lunch at Guy’s Barbecue, we registered our son in Camp Ocean. Carnival is the only major cruise line that will accept a 2 year old in their children’s program. Camp Ocean reminded us a lot of our son’s Montessori school. We can’t say enough good things about the staff. They seemed to genuinely care for the children. For those that are wondering, they give all parents of young children an old Nokia phone to call in case of an emergency. With the exception of the one day that my wife and I went on a ship-sponsored excursion in St. Thomas, my son spent about 3 hours a day on our cruise in Camp Ocean. One final great feature of Camp Ocean is that they let you wait with your child in the children’s area while waiting to disembark. After enrolling our son in Camp Ocean, we went to our cabin, a Deluxe Oceanview on Deck 1. We spent more time in our cabin, due to my son’s nap and sleeping schedule, than we did on previous cruises. The extra space and sink and bathtub came in handy with a toddler. I would book this cabin category again. We had most of our breakfasts and lunches on the Lido Deck. While I tried Guy’s Burgers early in the cruise, I preferred the Blue Iguana Cantina for breakfast and lunch. We also went to the complimentary pasta bar in the Italian restaurant once for lunch during our cruise and took our son to the Dr. Seuss Breakfast, which we recommend even for guests without children. All of our dinners were had in the Northern Lights dining room. Our server, Auth, was excellent. My son can get antsy and Auth made sure to get his meal out very quickly. We were usually in and out in under an hour. Our meals ranged from fair to good. While we did not go to any of the shows at night, there seemed to be a lot of activities onboard the Carnival Magic. Our cruise director, MarQ, was very visible and seemed to enjoy interacting with the guests. We did, however, take our son to the Build-A-Bear workshop (I bought my son a shark), the Dr. Seuss Seuss-A-Palooza, and the going away party in the Magic Atrium on the last night. My son had a very good time. The Carnival Magic is in very good condition and has top notch facilities. For example, my wife and I enjoy working out. We found the gym equipment to be in excellent shape. We also spent a lot of time together in the Serenity and with my son in the Magic Atrium. The only design flaw we found is that you have to walk through the smoke-filled casino in order to get anywhere on Promenade Deck. This cruise had a perfect itinerary for traveling with a young child. In Amber Cove, we stayed within the port area and took our son to the children’s splash area and water slides. My son loved going up and down the slides. In St. Thomas, we left our son in Camp Ocean when we went on a ship-sponsored snorkeling excursion on a catamaran to Buck Island. The unlimited Rum Punch after we went snorkeling with endangered sea turtles was the icing on the cake to a great excursion. In San Juan, we took our son to the El Morro and then walked back through Old San Juan. In Grand Turk, we walked along the beach to Jack’s Shack. The turquoise blue water was breathtaking. My son loved playing on the beach. Disembarkation was the worst part of our cruise. Unfortunately, CDC chose to do an inspection on the day we disembarked. To compound matters, the Allure of the Seas, Empress of the Seas, Norwegian Getaway, Disney Magic, and Carnival Horizon were also in port. We were not able to get off the ship until 10:00 AM. However, once we were off the ship, we quickly got our bags and went through customs. Read Less
Sail Date December 2018
We love this ship and Carnival Cruise line. This trip had new destinations and traveled from a new port. We went in November 2018 and loved playing the Craps electronic game. This was a highlight. We were disappointed they removed this ... Read More
We love this ship and Carnival Cruise line. This trip had new destinations and traveled from a new port. We went in November 2018 and loved playing the Craps electronic game. This was a highlight. We were disappointed they removed this game. We played real craps and this was much harder to win and ended up losing a lot of money. We switched to slots. Carnival considers the casino as being too parts, slots and tables. If you play on the tables you don't receive any points for the slots. When we played the electronic craps game this was considered to be part of the slots. In the casino you are awarded points at the slots, and 1,500 points you are awarded free drinks. The metrics for free drinks at the tables are opaque. All of the money lost at craps (close to $2,000) didn't count for anything. I will not play on the tables again. I can't blame anyone but myself for my terrible luck at the craps table. The dealers are wonderful. I just wish the points would translate to the slots. I think of the casino as one casino not two parts that make up one casino. Now the problem with the slots is a little more severe. About 20% of the time when you check out of a slot machine the game does not put the money back on your card. Therefore, every time you leave a machine you need to make sure you got your money. The first time this happened, I left $40. on the machine. I brought it to the attention of the slots staff and they informed me another player got on the machine and took my money. They told me the person spent $5.00 of the money and stole $35.00. They refunded me $35.00 and I lost the $5.00. I assume they got the money back from the thief. After noticing how many failures these machines have, I think it is incumbent on the casino to rectify the problem. The customer should not have to pay for this engineering problem. It is not clear if the slots staff recognizes this as a major problem. I spoke with management and they returned the $5.00 and apologized (very happy with staff). I spoke with a customer about my experience and she told me she lost about $40.00 on the slots herself, but, she didn't realize until the next day. This problem must happen all of the time. I have no idea if this is Carnival wide or simply related to the Magic. Finally, the exit off of the ship was really bad. I think my wife and I got off after half of the guests got off the ship (therefore, our experience was not the worst). It was about 10:30 when we got off the ship. It was utter chaos in the port terminal. Miami International Airport is 10 times better organized. I don't know if the blame belongs to Carnival or the Port of Miami. I think since Carnival is a customer of the Port then they need to shoulder most of the responsibility. If their vendor (the Port of Miami) is incapable of providing proper customer service, then they need to fire them. Of course the last shuttle for parking was long gone before we got to the curb (last shuttle leaves at 10:45). It took us more than 20 minutes to get our two bags of luggage and another 10 minutes to go through customs. I would love to make this solemn vow to never darken the door step of the port of Miami again. We already booked our next cruise out of port Canaveral (Carnival Breeze) and will probably Cruise on Carnival Sunshine out of Fort Lauderdale in November. I will cruise another cruise line before going to Miami again. Read Less
Sail Date December 2018
Price of cruise was very reasonable. Food was very good at all the venue that I ate at. Food in main dining room very good. Service was excellent I had anytime dining and was seated at my table, served apps, main dish, desert and was out ... Read More
Price of cruise was very reasonable. Food was very good at all the venue that I ate at. Food in main dining room very good. Service was excellent I had anytime dining and was seated at my table, served apps, main dish, desert and was out in about an hour. Room steward was fantastic. Keeped room cleaned, vacuumed and ice bucket filled everyday. Everyone from Carnival that I contact with were always happy with a smile on their face and always greeted me and asked how I was doing. Great job Carnival. Shows in the theater were really good especially the rock music show. The comedians were all very good, probably the best I’ve seen so far on any cruise and this was my 33rd. I did not go on any excursions because I have been to all these places many times before. Over all it was a very enjoyable cruise Read Less
Sail Date November 2018
The room stewards were great, our room was immaculate and always ready. The bars were fun, especially our favorite, The Alchemy, the bands were good , the comedians fun. The spa was one of the best I have been to on a cruise, but The ... Read More
The room stewards were great, our room was immaculate and always ready. The bars were fun, especially our favorite, The Alchemy, the bands were good , the comedians fun. The spa was one of the best I have been to on a cruise, but The food was just so ordinary, even in the specialty Italian place. The dining room was awful. The food was cold, poorly cooked, never as ordered and the staff for the most part were more interested in selling you a drink then they were in delivering your food. The filet mignon was one of the worst meals I have ever had on a ship. This resulted in the buffet being over crowded and not open long enough at night. We also noted that there is an awful lot of dirt and rust on the decks that we have never seen before. I have been cruising with Carnival since 1983 and was sad to see the ships being neglected so much. Not sure if they have cut down on crew, or just changed their maintenance schedule but the boat certainly didn’t shine. Read Less
Sail Date November 2018
This is my honest review of my most recent cruise on the Carnival Magic- Cozumel Plus- from November 25th- December 2nd 2018. This was the 2nd cruise I’ve ever been on with Carnival, the first was in 2015 when we cruised on the Fantasy ... Read More
This is my honest review of my most recent cruise on the Carnival Magic- Cozumel Plus- from November 25th- December 2nd 2018. This was the 2nd cruise I’ve ever been on with Carnival, the first was in 2015 when we cruised on the Fantasy out of Charleston. I looked forward to this cruise, as we had an excellent time on our first cruise, and we wanted to take my brother-in-law on his first cruise as well. We flew into Fort Lauderdale a few nights early, and had an 11:30am boarding time. We did receive an email about a week out stating we would be pushed back an hour to 12:30 due to one gangway being down, so we adhered to our new boarding time, and took an Uber to the port. Upon arrival, we were greeted by the porters who took our bags, and went to stand in line. There was a lady directing the crowds, who told us “I think you need to go up front if you’re getting in line to board, this line isn’t moving, I think it’s for something else.” Of course, thinking she knew what she was doing, we proceeded to the front where we were promptly turned away and put back to where we started. This is where the fun starts. We were informed there were still passengers on the ship, and they couldn’t let us on. We stood in the sun, no shade, for nearly 2 hours before finally making it inside to security, mind you it was 85 degrees, we had on no sunscreen, we had nothing to drink, and there were no bathrooms. Thank God I didn’t have any children with me, because that’s certainly not a situation I’d want my kids in. We finally boarded the ship and our room was indeed ready on deck 12, the spa deck, so we went to the room and sat on the balcony for a bit until it was time to leave port. Our room was plenty big, clean, and as expected. I only had three complaints about the room, which I’ll go into further. 1st, our bathroom flooded every time you’d shower. I don’t know if it’s because we were on deck 12 so everything below us drained first, and ours backed up or what, but we always flooded. Some nights when we were getting ready for dinner, we wouldn’t have any water whatsoever, couldn’t wash your hands, shower, or flush the toilet for some time. 2nd the balcony on deck 12 has no roof, now that’s not my complaint, I knew of this, however, something from the top was leaking constantly onto our balcony. I’m not positive if it was condensation from the spa pool or what, but we were always getting soaked sitting out there. Lastly, our neighbors were constantly fighting to the point where not only could we hear it, but the couple (our brother-in-law) beside us could hear it too. I understand that this is not the fault of Carnival, however, when I reported it to Guest Services, I was basically told “Well, we can’t do anything. Next time call when they’re actually fighting and we will send up security.” That to me seemed like they cared more about not irritating them than helping us out. Next, I’ll talk a little about the food. The last cruise we went on had far less options for dining that this one, however, there was never a line. On the Magic, we would stand in line for a good 30 minutes at the breakfast buffet every single morning, regardless of the time. There were only 2 lines to get food for everyone on the boat, unless you wanted an omelet, then plan on an hour in line. Same was true about the 24 hour pizza and deli in the back of the boat. The wait to get food was a minimum of 30 minutes, regardless of when you went down. To me, this just seemed excessive. I understand there are a lot of people on the boat, but I almost wish I would’ve went on an older ship with less people to avoid this issue. The dining room staff was awesome! They are always very entertaining, and they truly care about whether or not you like your food, if you’re full, etc. The food, on the other hand, seemed to be hit and skip. One night it would be mind-blowing, the next it would be very bland, and taste as if there wasn’t even any salt and pepper on it. We did not try any of the specialty dining on this particular cruise. The ship itself was really nice, from what we saw, but again, everything always seemed to be so crowded. The comedy shows required that you get there about a half hour before or more to ensure you had a seat, and the bars were always crowded, especially if there was a drink special. At one point, we went to the Red Frog Pub, where they had ½ off drinks, both regular and Fish Bowls. This was from 2:30-4:30, and we got there at around 3:30pm. We stood there waiting at the bar, no one acknowledged we were there, for almost 40 minutes before the kind ladies beside us screamed at the bartender that they’d passed us up on multiple occasions. At this point, they informed us “sorry, we’re out of fishbowls, don’t know what to tell you.” Mind you, they had been passing them out to anyone and everyone who showed up at the bar, and continued to pass us up. Yes, I had my card out, yes I was waving them down, they just seemed to pick and choose who they served with no rhyme or reason. The pools seemed inadequate for the amount of guests on the ship, which is normal from what I’ve read regarding other ships as well. You could hardly get a lounger, let alone sneak your way into the pool to cool off on sea days. The internet: just don’t get it. It’s not worth it. They sell three different packages: Social media, Value, and Premium. The social media plan only allows you to use Facebook, Twitter, SnapChat, WhatsApp, etc. whereas the Value and Premium plans allow you to access the entire internet. I called prior to sailing, as I’m a full-time graduate student, and wanted to know which package I should purchase in order to do my homework. I was told the value plan would allow access to everything I needed, and they didn’t think I needed a premium plan. For the most part, this was correct, I could access my websites and do my homework….. at 4am when everyone was in bed. The internet was so slow with everyone on Facebook that I missed deadlines and couldn’t access the internet half of the time. It took 30 minutes to submit a paper, which to me was pathetic. They really need to give bandwidth speeds to the higher tiered packages over the social media. I know, it sounds a lot like I had nothing good to say, which is kind of true, but here’s the good: The Spa!! We booked a Spa Balcony Suite, and I must say, this was the best decision we made. This allowed us access to a private thalassotherapy pool (hot-tub type whirlpool), which was at times busy, but nowhere near the regular pools or hot tubs. They also had several saunas, a relaxation room with soothing music and water fountains, as well as heated chairs which were very comfortable to lay on. Not only that, we also received discounts on the services at the spa! I ended up booking a massage, facial, body scrub, scalp massage, and pedicure while on board, and everyone at the spa was very kind, very professional, and the overall experience was very relaxing! This is what I was looking forward to. Overall, my impression of cruises and carnival in general changed dramatically after this trip. The islands were beautiful, and the spa was very relaxing, but otherwise it just wasn’t the same experience we had in 2015. I didn’t feel “valued” like I did the first cruise, and I would rate this experience as mediocre at best. We’re currently looking into Royal Caribbean or Norwegian for our next cruise, if we even choose a cruise. Sure, it’s nice to have an all-inclusive type vacation, but you can book those on an island as well, and you’re not crammed into a sardine can like we were this cruise. Read Less
Sail Date November 2018
We chose this cruise because it was our 25th Wedding Anniversary and we wanted to get away to celebrate. This was our 6th Carnival Cruise. We had a balcony room on the Lido Deck. The ship itself is similar to the Breeze which we have ... Read More
We chose this cruise because it was our 25th Wedding Anniversary and we wanted to get away to celebrate. This was our 6th Carnival Cruise. We had a balcony room on the Lido Deck. The ship itself is similar to the Breeze which we have sailed on twice, but it does seem a little more tired looking. The colour scheme of green seemed a bit dated. But, after a while you don't even notice. Breakfast - we did breakfast in the lido Restaurant every day. Choices were good, food was great and no issues except one day we literally stood in line for 40 minutes - I timed this due to another review. But this was only one day - rest of the time was fine and we probably just went at the wrong time with people wanting to eat before getting off the ship. Lunch - Choices were great and plentiful with Guys Burgers, the Burrito place, the deli or the Lido Marketplace. Enjoyed. Dinner - We had late dining and they were a bit messed up here and we had reserved a table for two months before, due to it being our 25th Anniversary. They had us seated with another couple. We politely explained the situation and they moved us to a temporary table for the first night and said it would be fixed for night 2. On night 2, the table they suggested was not great either but they quickly remedied this with a nicer table we had for the balance of the cruise. So, while a hiccup, they were quick to try and help. Faster to the Fun - we did purchase this and it was worth it for quick Embarkation, special guest services line, our room was ready when we boarded at 11:30 and one of three luggages showed up quickly. The other 2 were slower than most others without FTTF, but the pluses outweighed this. We had priority debarkation also. Entertainment - we enjoyed a movie on the deck one night. The violin players in the atrium were amazing and we enjoyed very much. Frankly, as we had late dining at 8:15, by the time you were finished dinner, it was hard to make the later shows. So we didn't go to any of them and I can't comment. I think next time we will opt for "Your time dining" as 6:00 is a bit early. On sea days, the deck entertainment is always fun. Rooms - Everything was basically fine but the beds are probably ready for new mattresses - not the most comfortable. Shower was good, storage good. Fridge does not get very cold - you will need to get ice to chill anything. Also, other reviewers mentioned that the air conditioning is not great and rooms are warm. This is true to some degree - while it was not terribly warm in the rooms - you couldn't get the room cooler if you tried and if you were a person that perspires easily, this could be an issue for you. Two complaints....there were two things about this cruise that were very disappointing. One was the Steak House which I booked for the night of our anniversary. The staff could not have been more uninterested. While our reservation had stated the occasion, they had no idea and seated us at a table for two that had another couple literally 12" from our table. Was impossible not to hear their entire conversation and was rather awkward for us to discuss anything privately. Additionally, on the other side, they seated a party of about 20 people and proceeded to put most of their attention to this large party. We were handed the menus two minutes after sitting down and they wanted our orders about two minutes later. The steak was very mediocre and the baked potato was dry and served with a teaspoon of sour cream. We were rushed and barely acknowledged. They brought a half glass of sparkling wine but they were giving that to everyone. It was not a great experience and I wish we had just gone to the main dining room where our waiters would have acknowledged the occasion more. Definitely not worth $38 per person - the setup on this ship is very crowded, tables too close together...lighting is quite bright and decor is pretty ugly. Complaints to guest services only got us forwarded to the Steak House and it took two visits to guest services and two days to get any response, a phone call from a junior who wanted another full explanation and suggested that because we "ate the steak", we were out of luck and no compensation would be offered. She also claimed they brought us a cake with a candle (they did not!) and took the work of the staff over ours. It was fruitless to complain and we got no refund. My advice - skip the steakhouse and go to the Italian restaurant. That was amazing and well worth the $15 per person. No more steak house for us. The other negative was "Dreams" photography. We were just getting regular photos done on photo night when we were asked if we were celebrating anything. We said yes, our 25th Anniversary and next thing you know, the photographer was introducing us to a girl he described as the ship's best photographer. She wisked us away to another level where she had a private studio area behind a curtain. She spent the next 20 minutes taking photos of us and set up an appt. for the next night to view the photos. I knew right then these were not the typical photos and there would likely be an outrageous cost. When we showed up for the appt, she had prepared a "Photo Book" and musical slide show which basically had the same photos repeated over and over with different "frames". As I do video editing in my profession, it was not a very impressive show. There were maybe 15 photographs of which 3 or 4 were good. In any case, the photobook, slide show, and digital photos will cost you $2,400. There were varying degrees of what you could get for amounts of $1,800, $1,200, $800 - crazy. We had no idea what we got suckered into here. We ended up taking 2 - 8 x 10's with no digital for $99 and we could not pick up until late on the last night of the cruise. When we showed up, she could not be more rude and was giving all her attention the the people that bought the big expensive packages. She practically threw the bag with the photos at my husband. When I got home and looked at the two pictures more closely, one had big marks through it. Anyway, just be ware of this. Overall though, this was a very fun and relaxing vacation and we enjoyed ourselves very much. Read Less
Sail Date November 2018
We sailed on the Carnival Vista in October 2017 after not sailing with Carnival for years and were so impressed with the Vista we decided to sail with Carnival again. Part of this decision was based on the itinerary as well as a pretty ... Read More
We sailed on the Carnival Vista in October 2017 after not sailing with Carnival for years and were so impressed with the Vista we decided to sail with Carnival again. Part of this decision was based on the itinerary as well as a pretty competitive price. Overall we really enjoyed our cruise but we probably won't be sailing with Carnival again for a while especially during a holiday week. The exception to this would possibly be sailing in the Havana area of one of the Vista class ships but Carnival is really increasing the prices for those cabins since we sailed in one. More on that at the end of this review. Being that this was a cruise over Thanksgiving week we expected the embarkation process to be difficult but it was incredible. We were scheduled to board the ship between 1:00-1:30, arrived at the ship about 12:45 or so and we onboard by 1:00. Our room wasn't ready until about 2:00 but still a very impressive embarkation process. The ship was in overall pretty good condition but did show it's age in places. The decor was a bit odd at first but we got used to those funky eyeball things in the atrium. I personally liked a lot of the whimsical artwork in the stairways. The crew was constantly cleaning the ship and although I heard people complaining about the condition of the ship I thought overall it was pretty good. There were odd things about the layout of the ship though. It seemed you couldn't get anywhere without passing thru the casino which had a terrible smell of cigarette smoke. The adults only serenity area is located right next to Waterworks and is not very serene (even my 23 year old daughter thought that was odd). The entertainment was about average with the main shows being a little weak IMO. The comedians were all pretty good although one of them was simply insulting people for his comedy and just left everyone not really finding him funny. It was easy to find a seat in all venues and sight lines good regardless of where seated. The food on the ship was excellent in the main dining room but the buffet was probably the worst on any ship I've sailed on with the first two days being almost inedible. An odd thing is that the only drink available in the buffet other than water was iced tea or lemonade and both were terrible. Actually both were usually empty and would just trickle into your glass and it seemed they never were refilled. The itinerary for this cruise was really quite good and we enjoyed all of the ports. The weather could not have been any better and the ports made this a great trip for us. Amber Cove - We booked a poolside Cabana which was quite nice. Situated right by the pool as advertised, had decent AC, WI-FI (not the strongest but worked), some water toys, Hammock, our own bartender and unlimited access to the zip-line which we all did multiple times. Ended up being a good pool day. St. Thomas - Beautiful island with awesome beaches and scenery. We rented a 4 door jeep from Seashell Rentals which allowed us to tour more of the island. We ended up seeing most of the island and spent time on both Sapphire Beach and Magen's Bay Beach. We all enjoyed Sapphire much more than Magen's Bay although Magen's Bay really is a beautiful area, it was just to crowded for us although probably much better for kids. San Juan - We took a tour that we booked at the port for $25pp which turned out to be a great deal Robert was an awesome tour guide and took us to quite a few spots before dropping us off in Old San Juan. As a history buff I will have to return here with more time to explore. Grand Turk - Beautiful beach with crystal clear water. We ended up at Jack's Shack which was a pretty easy walk down the beach and we all loved this port. Jack's had good food, great drinks, good service and I even got to meet Jack as a bonus. One thing of note is that we saw sea turtles from the port side of the ship as we were getting to ready to dock. It appeared the boat was chopping up the surf and the turtles were head to deeper and calmer water...pretty cool to see! Before going into why we probably won't be sailing with Carnival for a while I would like to add that all of the crew members we met were fantastic (with the exception of the bartender at the Alchemy Bar who was an arrogant jerk). Our room Steward Jerry was a great guy and as usual worked really hard. Tommy and I Made were two waiters we met in the main dining room (anytime dining) and they were both exceptional and wow does Tommy have some dance moves!! Now for the not so good stuff.... Maybe it was just because it was Thanksgiving week but wow did this ship seem to draw some rude and entitled passengers. I couldn't believe how many of these people treated the crew and at times each other. I can't count how many times I saw other passengers drop food on the floor, ice cream, drinks, etc in the hallways, stairways and then just leave it there. At times it seemed like we were living in one those people of Walmart web pages. It also seemed like this ship had zero rules enforced at all. Everything from passengers just pushing and shoving their way out at every port resulting in huge crowds trying to get out with these same rude passengers yelling, complaining, pushing, etc. People in the dining rooms with swimwear, flip flops, baseball caps, one guy without a shirt on, etc. Then there was the buffet which is where most of the entitled people tended to hang out... once again people in the buffet in swimsuits with no shirt, barefoot, eating their food while in line and then using the utensils to scoop up more food,etc. There was also a fairly strong cigarette smoke odor on this ship and all of us noticed it right from the moment we boarded the ship with my 15 year old asking why the ship smells like smoke. The casino had a terrible cigarette smell but that's kind of to be expected but it was immediately obvious in other areas as well. The people in the adjoining balcony smoked on their balcony every night which made our balcony almost unusable at times, especially being that me wife has allergies and is very sensitive to cigarette smoke. There was also an odor of marijuana in many areas of the ship which makes you wonder how anyone could get it on board. It just kind of seemed like the crew had been instructed to simply let people do whatever they please without enforcing any rules. Another odd thing is that it seemed like the Cruise Director Malcom was almost invisible which may have contributed to the lack of rules. I didn't even know who he was until the second to last day of the cruise. Just very strange but this was his last sailing on the Magic before being moved to another ship so maybe things will improve... maybe skip whichever ship he is moving to. Then there was the final straw...debarkation. This was the worst debarkation I have ever seen and it was almost beyond belief. I was told by a crew member that Malcom tried implementing a new method for this cruise but I'm not sure if that was true. If so it was an epic failure! The process was so low and unorganized that at one point they announced they had closed the gangway due to passengers rushing the door (where was Malcom?) and by 11:00 they were only up to zone 10 (out of 31) for debarkation. Nothing was open as far as restaurants, eateries, etc as they all had closed at 8:30am and everybody was out of the cabins so there were people laying on the floor like an airport with all flights cancelled. Then at 11:30-11:45 they announced that all remaining zones could leave the ship so there was another mad rush for the gangway. Of course nobody's luggage was in the correct area so the yelling and screaming just continued into the baggage claim area where everything was just complete chaos. This was pretty much the most ridiculous thing I've seen in a very long time and was where I decided never again. I guess I should consider myself fortunate that we weren't one of the Diamond members or those that had paid for FTTF for the next cruise as we still had at least 1000+ passengers on board at 11:30 when they were supposed to be board. Ok, overall we had a good time and this was a good trip and I don't like to complain. That said, I have been on Carnival, NCL, Princess & RCCL and Carnival seems to be offering a much different product than the others. To be honest Carnival seems to be offering a much different product than they did in the past as well and with so many other options at least close to the same price point it may be a while before we return to Carnival, Read Less
Sail Date November 2018
Just returned from a 7-day cruise onboard Carnival Magic and there was no magic onboard that ship. My family and I are avid cruisers and pretty much once a year during the week of Thanksgiving we do a 7-day cruise. We normally cruise with ... Read More
Just returned from a 7-day cruise onboard Carnival Magic and there was no magic onboard that ship. My family and I are avid cruisers and pretty much once a year during the week of Thanksgiving we do a 7-day cruise. We normally cruise with Royal Caribbean but thought we would give Carnival a try this year. Unfortunately, we were totally disappointed with the lack of customer service onboard the ship and the poor communication and organization onboard. We had a group of about 90-100 in our party and for the most part everyone in our party had some sort of problem with their stateroom, onboard accounts, etc. My problems with Carnival started as soon as me and my family entered our balcony stateroom. The room was extremely hot, the AC was not working. The safe in the room was locked so we couldn’t use it. I immediately went to Guest Services, which was around 4pm to let them know about the AC and the safe. I stood in a very long line to get to someone, finally I got a young lady who I explained my problems to and she said she was sending someone to our room to take care of the issues. In the meantime, my family and I went to have lunch and explore the ship while our room was supposedly being taken care of. It’s now 9pm and our AC still isn’t working and our safe is still locked. Turns out no one had even been to our room so Guest Services lied to us. Thankfully we had a balcony room because that night we had to sleep with the balcony door open since we had no AC. The next morning, I went back to Guest Services with the same complaints and once again they said they were sending someone to our room. We waited for a little while and once we realized no one was coming I tracked down our room steward and told him the problem. He tried to help, he called and got our safe open but the safe wasn’t working. We were given a new safe and that safe didn’t work. Another safe was brought to our room and guess what, that one didn’t work either. It took two days and 3 safes’ later for us to finally get a working safe. Meanwhile, we’re still dealing with no AC in our room and no one seems to have any real answers as to when the problem will be fixed. Turns out we were not the only one having an issue with the AC in the room. Several rooms on the ship had an AC problem and two days later Carnival finally acknowledged the problem by sending letters letting us know they were working on the AC. This was just an example of the poor communication and lack of customer service. They knew on day one there was an AC problem and they just lied and brushed off our complaints without being transparent about the problem. This let me know that Carnival does not value their customers. You don’t repeatedly lie to your customers when you know you have an AC problem and you’re not sending someone to our rooms fix the problem. Carnival must think their customers are stupid and they can just brush them off. Shame on them. There were numerous issues I could write about, like the long lines at the buffet, the long lines to, etc. This commentary would turn into a novel if I wrote about all the issues with Carnival. I will finish this up by telling you about the CHAOTIC and UNORGANIZED debarkation process Carnival has. Our debarkation was so bad, you would have thought this was Carnival’s first-time cruising. I’m used to the debarkation process on Royal Caribbean which I have gone through several times and I’ve never had a problem getting off the ship or understanding what I needed to do. First, let me start by saying Carnival placed debarkation steps and times in our rooms the night before. However, when it came to debarking, they did not follow those steps, or the times mentioned at all. Some of our party got off the ship as early as 7am. Then some of us were not allowed off the ship and we were being told that the ship had not cleared yet. The staff on board made us wait, people and their luggage were camped out all over the place because they wouldn’t allow us off the ship. It’s now about 10:00 am and no one on board is communicating to us as to when we will be able to get off the ship. All they would say is you have to wait here. Meanwhile, we see a long line of people moving to get off the ship so we decided to join that line. Once we got in that line a member from Carnival’s staff told us if we were to get off before they told us to, we would not be able to get our luggage. That turned out to be another lie. We finally got off the ship and our luggage was there. Some of the other members in our group didn’t get off the ship until 10:30am or later because Carnival wouldn’t allow them to get off. It was a total nightmare. Although me and my family found our luggage right away there were so many people who couldn’t find their luggage. Our groups debarkation nightmare started at 7:00am and it wasn’t until 12:15pm that the last family in our group got through the process of getting off the ship and finding their luggage. On Royal Caribbean were usually off the ship and on our way home within hour or two at the latest. With Carnival the debarkation process took us 5 hours!!! The last thing I will say is that I will never cruise on Carnival again and be aware if you’re planning to cruise with Carnival. Read Less
Sail Date November 2018
Chose it because friends of ours could only get off work that week. Was Thanksgiving week, kids running up and down the halls making all kinds of noise at all hours of the night. Apparently the ones above us and next to us decided it was ... Read More
Chose it because friends of ours could only get off work that week. Was Thanksgiving week, kids running up and down the halls making all kinds of noise at all hours of the night. Apparently the ones above us and next to us decided it was fun to jump off the top bunk beds onto the floor. Food was not great, and Thanksgiving dinner was a joke. dark meat looked like it was pressed into a form, about 2 tablespoons of dressing, about the same for sweet potatoes, and the "cranberry sauce" was about 1/8 tsp of juice on the plate. Deboarding at Miami is another joke. Someone decided that the luggage carosal like at the airport was the way to go,, NOT !! people didn't know which one their luggage was on, and as they were trying to find theirs, they put the ones they did get off behind and next to them, and no one else could get in to get theirs. They need to do it like at Port Canaveral. This was our fifth and last time with Carnival. Read Less
Sail Date November 2018
We choose this cruise because of the itinerary to Hondorus and Belize but unfortunately, Hondorus and Grand Cayman was canceled due to weather and we went to Cozumel twice. Entertainment staff of this cruise was not as good as other ... Read More
We choose this cruise because of the itinerary to Hondorus and Belize but unfortunately, Hondorus and Grand Cayman was canceled due to weather and we went to Cozumel twice. Entertainment staff of this cruise was not as good as other ships, such as the Sunshine. Our MDR staff was excellent. The design of the buffet and restaurants is spaced far apart. It was nice to have 2 swimming pools. Pools seemed larger on this cruise and there were many more hot tubs. The shows are the ship were good especially the new show Flick. The design of the Lido deck with upper levels was nice for crowd control, as well as, having two pools. Our stateroom was a balcony 9288 and it was very spacious and had plenty of closet and drawer space. We had a connecting room with a connecting balcony which was very nice. Weather was bummer, but the captain tried to steer us around the storms. Read Less
Sail Date November 2018
Fabulous crew, great ship and loved the way the entire entertainment crew responded to changes in the schedule. The itinerary needed to be changed because of the weather - which is beyond the ship's control - and the crew ... Read More
Fabulous crew, great ship and loved the way the entire entertainment crew responded to changes in the schedule. The itinerary needed to be changed because of the weather - which is beyond the ship's control - and the crew responded admirably. Our first port was Cozumel and all went as scheduled. The weather was a little rough for our stop in Belize, with the tenders really rocking in the waves. The next morning, we were supposed to dock at Roatan and the captain tried, but could not dock safely, so the decision was made to make it another sea day. Within an hour, the crew put together alternate plans and entertainment and dining options that provided lots of choices. The comedians who were supposed to board, couldn't make it so that opened up another night of karaoke! Later that night, we got word that the water shuttles couldn't operate in Cayman, so we re-routed once again back to Cozumel to allow us a much needed chance to touch terra firma. The comedians (Russ Nagel and Manny Oliveira) caught up to us and the schedule was shifted to pack their 10 shows into the remaining 2 nights. They were fabulous! We received credits for the missed port charges and a 25% future cruise credit - which frankly, I thought was most welcome, but not necessary. I have dietary restrictions and spoke with the maitre d' on embarkation to make arrangements. Each night, I reviewed the next day's menu with our waiter and the special meals hostess and the kitchen came through with wonderful selections based on the regular menu. Bottom line: we had a great time. If you are taking a cruise, be flexible. Mother Nature can be fickle. Every cruise company and ship will run into weather related disruptions. How they respond to these disruptions is how a good crew differentiates itself. The captain and cruise director on board Carnival Magic came through with flying colours, in my humble opinion. Read Less
Sail Date November 2018
This cruise was a deal too good to refuse, and although our 34th cruise, only our 2nd Carnival. Bright spots: Great crew, excellent service in the cabins and dining venues, clean well-appointed cabin, and surprisingly good food with a ... Read More
This cruise was a deal too good to refuse, and although our 34th cruise, only our 2nd Carnival. Bright spots: Great crew, excellent service in the cabins and dining venues, clean well-appointed cabin, and surprisingly good food with a broad menu.. BUT the ship is tired, with worn carpet, worn upholstery in lounges, peeling paint and some rust. The production show crew was only fair with 2-3 good signers and more pretty bad ones. I did not at all care for the cruise directors sarcasm before the start of each show. The Lido banquet line is ridiculous! most ships have stations to breakfast and lunch rather than long, very long lines going past every choice. Finally, hot tubs on the promenade deck 5 right outside one of the pre dinner entertainment venues created wind tunnels every time someone opened the door. Good cabin, good food, good menu, good service, but I wouldn't take it again. Read Less
Sail Date November 2018
We chose this cruise because we wanted some place warm. We loved the staff in the dining room immensely. They went above and beyond to make our cruise so very enjoyable. Roxani Sanchez Cervantes, I Made Sudita, and Christian Salazar were ... Read More
We chose this cruise because we wanted some place warm. We loved the staff in the dining room immensely. They went above and beyond to make our cruise so very enjoyable. Roxani Sanchez Cervantes, I Made Sudita, and Christian Salazar were our main servers. We also had Dwiputra and Joseph who were awesome. They gave us superior service and made us feel like family. Malcolm the cruise director was awesome also. I am not sure when he slept because he was always out and about. The entertainment was great! We went to the show to hear the music every night. All of the food at all of the locations was delicious. We loved sitting in our chairs on our balcony as we were sailing. We liked the map and the route we could watch on the TV with speed info. We enjoyed the shopping at our ports and especially liked walking all over San Juan, Puerto Rico to soak up some of the history there. Read Less
Sail Date November 2018
I choose this cruise for shopping at the ports. Embarkation was disorganized and slow we stood in long lines in the hot sun being barked at by port police and listening​ to Carnival luggage handlers scream at one another. One handler ... Read More
I choose this cruise for shopping at the ports. Embarkation was disorganized and slow we stood in long lines in the hot sun being barked at by port police and listening​ to Carnival luggage handlers scream at one another. One handler requested a tip and then let us know that what we did give was unacceptable. Felt disriminated against for most services on board...ie ordering drinks,ignored in dining room, service in fun shops.. booked parasailing adventure in St Thomas and no one was there to take us upon arrival at the port. Walked up and down the Pier asking Carnival reps for assistance they were not interested in helping us. Attempted to get back on the ship and one worker directed us to the director of the shore excursions.. found parasailing tour guide and he said he had no room..we were scheduled for the first tour so not sure how that happened? We would have to wait until 1 hr after the last tour they had. We cancelled. I got sick after eating pizza on the ship and was told in order to get otc meds I would have to be quarantined and be reported to CDC. This was after several trips down to medical to find them closed during hours that they were supposed to be open. Long wait for service in dining room on every visit.. and tiny portions to top it off. Bingo was robbery .. trivia was ok. Quest and comedy were good....cabin was nice size..cruise director Malcolm was funny and service in the casino was good. Read Less
Sail Date November 2018
We went on our first cruise with Carnival not really knowing anything much about Carnival since we had cruised with other cruise lines. We went as a family group of about 15, including 5 children, ranging from 2 to 11 (one of the children ... Read More
We went on our first cruise with Carnival not really knowing anything much about Carnival since we had cruised with other cruise lines. We went as a family group of about 15, including 5 children, ranging from 2 to 11 (one of the children had a disability). The ship was very clean, well maintained and the staff was wonderful. None of our group had any complaints. The waiters at dinner were so great to all of us. They made the children so comfortable. It is hard for children especially age 2 to sit a long time at dinner but the waiters were so entertaining and the kids had fun. The food was great always a nice selection on entrees from which to choose. Our stateroom was clean and replenished with necessities at all times. We were never without towels, water or ice. The entertainment was really great. The shows and the comedians were very entertaining. I give this trip a big thumps up. I plan to go on Carnival again. Read Less
Sail Date November 2018
Please do not buy Faster to the Fun on the Carnival ships....got on fast, room was not ready, luggage not time either. Got off the ship ok, but almost 50 minutes getting my luggage. Got stuck in a elevator also for 10 minutes before they ... Read More
Please do not buy Faster to the Fun on the Carnival ships....got on fast, room was not ready, luggage not time either. Got off the ship ok, but almost 50 minutes getting my luggage. Got stuck in a elevator also for 10 minutes before they fixed it. Also got sick on the pizza there, do not get the pizza. Had to change ports, due to trying to find a boat in distress, no problem for me on that one, but we had to go to another port not scheduled, Nassau which is not my favorite port at all. The cabin was very clean, cabin steward was great, loved my balcony room, however they must have skipped cleaning the chairs on the balcony as I had to clean them myself. I always take wipes with me and of course never forget the Lysol. Entertainment was great ! Cruise director Malcom was the best too. Went to St. Thomas, did the party boat excursion, skip this one for sure, spent more time on the water picking up people from another boat then we did at the beach and the guide did not point out only one thing, Blackbeard castle and that was it. The beach was small. Not good. Did the rain forest in Puerto Rico was WONDERFUL....I highly recommend it. Tour guide Alex was wonderful too. Read Less
Sail Date November 2018
I chose this cruise 8 months ago after a 7 day trip on the Carnival Dream. My plan was to take a trip on all the dream class ships. Now I am questioning this decision. The crew is tired and not up to par with any other cruise I have ... Read More
I chose this cruise 8 months ago after a 7 day trip on the Carnival Dream. My plan was to take a trip on all the dream class ships. Now I am questioning this decision. The crew is tired and not up to par with any other cruise I have been on. The drinks were very syrupy sweet and weak lacking alcohol and taste as if they are premade. The food was by far the worst I have ever had on a cruise. We ate at the burger place and taco stand because they were the best. The MDR was awful and slow. One night I had a filet that was ordered medium shouted up well done and was about 3/8” thick. It almost seemed boiled and chewy. The buffet was always crowded or closed food was below average quality and taste. A few things such as the Asian ribs and a BLT sandwich were my only A+. The staff st the stir fry wok were making fun of people in their language if any one asked them anything. Everything that was open was crowed or closed no in between except after 7 pm. The lines would be 30/40 people deap at times tacos, burgers, buffet, pizza and bbq. We missed a port at grand Turk due to a distress signal/report of help needed so we circled for hours to find out hours later we were not going to make it. The captain and crew knew we would not make it but withheld it from the passengers until 10:30am after they had been searching for 5/6hours and we were at least 4 hour from the port. We has a see day but the problem was they were not prepared for it one bit. Thousands of people where up getting ready to get off the ship then port cancelled and understaffed bars Barely open with massive lines and awful bartenders Read Less
Sail Date November 2018
This is the second Carnival cruise we have taken but the first one a large cruise ship. We have cruised on all other lines and have had great experiences but not on this one. Embarkation was an absolute zoo, we had a set window to board ... Read More
This is the second Carnival cruise we have taken but the first one a large cruise ship. We have cruised on all other lines and have had great experiences but not on this one. Embarkation was an absolute zoo, we had a set window to board but when we arrived at the Miami cruise terminal the line went around the terminal and people were standing in line outside in the sun for hours. it took hours to board and the staff at the terminal seemed quite young and catered to whoever was making the most noise not who had been there the longest. If you want a port that has their act together try Galveston. Within the first two days I was at the guest service desk nine times, no AC in our cabin, plugged sink, I couldn't call for help from guest services or housekeeping because the phone didn't work. The first trip to guest services regarding the AC, I was told that when the ship isn't underway the AC doesn't work so I should give it an hour. After over an hour with no improvement I made my second trip "Noli" from guest services came to the room and had a AC technician show up to fix the problem. The technician removed the AC deflector and placed a digital thermometer directly uner the vent and got a reading of 75 degrees and told us that was fine. So with the AC completely cranked up we get 75 degrees with no air flow and are told there is no problem. Noli called the technicians supervisor and they said they would work on it over the next few days, I asked about getting another room but was told there were no spre rooms available so we were given a 36 " diameter fan that required an extension cord laying across the floor that we got to trip over for the entire cruise. We didn't even meet our cabin steward until the end of our second day, the service from the cabin steward was okay but nothing out of the ordinary. The restaraunt food was average at best, the biggest challenge was trying to figure out what resaraunt was open at any given time because they have a very odd schedules. One time we were standing in a very long line to get to the buffet that had lines from both sides, fifty feet away was a carbon copy of the one we were in line for but it wasn't open. We went to a comedy show that was great and when we left the show we went by the pizza place that's open 24 hours a day but the line was going to take an hour because they don't cook anything in advance. Also I think maybe some things have changed since our last cruise but there are many things that used to be included on a cruise that are now at charge, in the past the steakhouse or a sushi restaraunt were at charge on the Carnival Magic there are numerous average resaraunts at charge. The room service menu is extremely limited as I think Carnival is trying to discourage room service as they charge for a good portion of it now. The best part of the cruise was getting off of the boat for ports of call. The pools are a joke, on a large ship there are two kiddy size pools but the decks are crammed with so many deck chairs you can barely move. So the option is to go to the over 21 Serenity deck that has no pool, just two small hot tubs that were almost always full and the chairs were all taken in a very short period of time. One of the only onboard highlights of the cruise was a violin trio that played all types of music from classic to rock. We were really looking forward to the stop at Grand Turk but we never made it there as there had been a flare spotted early that morning and the ship went into a search mode and needed to stay on station until the Coast Gaurd released them when they finally arrived. So much time had passed that Grand Turk wasn't possible so we did Nassau the following day. It was disapointing but I completely understand, if I was drifting in a raft I would hope some ship would stop and look. All in all we learned our lesson to never go on a mega ship again and our next cruise won't be on a Carnival ship. Read Less
Sail Date November 2018
I booked this last minute and didn’t have time to read the reviews. However, I really liked the ship except for issues we encountered. The safe was locked when we got to our cabin and it took numerous calls to get it unlocked. ... Read More
I booked this last minute and didn’t have time to read the reviews. However, I really liked the ship except for issues we encountered. The safe was locked when we got to our cabin and it took numerous calls to get it unlocked. There was a terrible smell of mildew in the corridors. Our ac worked well, but we heard numerous complaints from people who didn’t have ac. The lobby at the aft elevators was very hot. It was apparent that there were problems, and when we disembarked we saw them putting a new ac unit onto the top of the ship. There was also a problem with the hot water having a vile taste. I reported this to the Food and Beverage manager and he said he couldn’t taste it. Baloney. That being said he gave us a complementary dinner in the Italian restaurant which was very good. However we spent an entire week without coffee or tea. I paid for internet packages which did not work. I complained and was partially reimbursed for the charge. The service was great. Our cabin attendant Rini was the best ever. Waiters were terrific as well. Read Less
Sail Date October 2018
I was traveling with a group of about 20, Family and Friends. We arrived at the airport around 9:30 am, we did not leave the airport until close to noon or a little after. We were told that there was a problem getting some passengers off ... Read More
I was traveling with a group of about 20, Family and Friends. We arrived at the airport around 9:30 am, we did not leave the airport until close to noon or a little after. We were told that there was a problem getting some passengers off of the ship and we would have to wait. When we finally reached port we had to wait to embark on the ship. Seemed that I had to hurry and wait the whole day. It was very chaotic and very frustrating. Once we finally got on the ship, settled and able to relax a little, we took pictures, had a great bartender that made us the best Mango Daiquiris. The stateroom was set up nicely and our adult beverages, water, and goodies from the admin of the trip had arrived and was set up. Gorge was the BEST ever and he took very good care of us and the stateroom. We did NOT have AC and had to call guest services and the sent Maintenance and a fan right away. The hallways smelled very badly but our room was wonderful. The food was great, we had a chance to eat at the Italian restaurant, Cucina del Capitanio. The food was amazing, the entertainment was a nice touch, and our waitstaff was the BEST. It seemed some of the staff was in a bad mood, a little impatient, and some just mean as if they didnt want to be there. The ladies that I traveled with assured me that it was the first time that they had ever had an experience like this. It was not their best cruise. I have a cruise scheduled for next year and I pray that it is better than this one. I really need a DO OVER. My overall experience was a good one and folks like Wigonbe, Gorge, Michael, DeDe, and few others made me want to cruise again. Read Less
Sail Date October 2018
I chose this cruise as I received a Casino offer to participate in the Premier Sailing which also happened to be Halloween Week. Having never sailed Carnival Magic, it was the perfect opportunity to complete my Dream Class sailings. I ... Read More
I chose this cruise as I received a Casino offer to participate in the Premier Sailing which also happened to be Halloween Week. Having never sailed Carnival Magic, it was the perfect opportunity to complete my Dream Class sailings. I had been on the Dream and the Breeze multiple times, but never had an opportunity to sail Magic. The ship is beautiful, clean and well appointed with amenities and activities. Cabin: We had an inside cabin on Deck 7 forward. We found the cabin to be good in size for 2 adults with ample storage space for a week long cruise. Our Cabin Attendant Jorge was very attentive to our needs and kept our cabin fairly clean at all times. Dusting seems to be something some cabin attendants avoid. Service: I can honestly say, when I sail Carnival, I have had very few times to complain about the service. I found the service On Magic to exceptional. The crew throughout the ship were warm, friendly, polite, courteous and professional. In each area of the ship I spent time, I was always treated as a welcomed returning family member. Joseph, I Wayan and Raphael in the Main Dining Room were the perfect team. Food: Food is a personal preference, so I will just highlight my experience. Main Dining Room provided a reasonable variety every night. Food tended to be served lukewarm. Lido Marketplace always had a wide variety to choose from during breakfast and lunch. Food was never really hot, but this has always been my experience with cruise line buffets. Cucina Del Capitano for dinner at a fee of $15 pp was well worth it. The quality was good, the food was served hot and the portion sizes were generous. Entertainment: The production shows were below par and could be equated to High School plays. In some instances, I've seen much better performances in High Schools. Public space entertainment was much better. The music in the Atrium nightly was excellent. We had a 3 piece violin group that were absolutely brilliant. DJ music on Lido Deck was good and appropriate for the events that were taking place. Casino: Casino was large with a nice selection of table games and slot machines. Slot technicians were very visible all week. This was a Casino Premier Cruise, so the casino was extra busy at scheduled times with Premier events. The Premier Casino Host Jelly was fun, energetic and entertaining. My only disappointment in the casino was the the HVAC and ventilation system. The casino consistently had cold and hot spots in the same areas daily. As a smoker, I must admit, this was the smokiest casino I have ever been in on land or at sea. There were times the areas in the casino I would play in became so crowded and hot, I couldn't tolerate the smoke and had to leave. Pools and Hot Tubs: The pool area was busy every day, but we were never highly challenged in obtaining a lounger in a desired area. The Hot Tubs were lukewarm to cold and not worth spending time in. Ports: This was a Western Caribbean Cruise. I have visited these ports multiple times before. Grand Cayman, Mahogany Bay, Belize and Cozumel. Grand Cayman is always with a visit. Good shopping and plenty of places to grab a bite to eat. We did notice however, that the prices in Grand Cayman increased measurably in comparison to our visit last year. The snorkeling here is amazing. Mahogany Bay we chose to just walk around the port area and do a little shopping. We did not plan any excursions as we planned to enjoy the sun on the ship that day. Belize in my personal opinion, is a wasted port. Once you've been there, there is no need to go back. Our small group chose this day as a spa day. We made appointments for massages and relaxed all day. Cozumel was our last port. We planned to walk around, shop and have lunch at our favorite Mexican Restaurant Poncho's Backyard. The prices are reasonable, the food is plentiful and the service is always food. The Margaritas and Daiquiris should not be missed. Overall summary: Carnival is a good economical cruise, especially for families. There is something for everyone. The line continues to cater to families and their needs. For myself as a solo cruiser who has sailed Carnival since 1988, I am finding their brand is no longer meeting my needs as I am getting older. Not archaic, just older. They do not offer solo cabins and paying double occupancy rates for 1 person is cost prohibitive. They are behind the times in providing what solo cruisers are looking for. Royal Caribbean and NCL not only cater to families, but also to solo cruisers by providing solo cabins at reasonable prices. Read Less
Sail Date October 2018
Carnival Magic Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.7
Entertainment 4.5 3.6
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 4.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.1
Value For Money 5.0 3.9
Rates 4.0 4.1

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