1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Cunard Line Cruise Reviews

8 Cunard Hong Kong Cruise Reviews

We chose this ship for a very special holiday. It was our 55 wedding anniversary and my wife birthday and my 80th. We paid top money for a good kabin.We paid £16.500.00 For the trip. Flying to Hong Kong and sailing back to Southampton.The ... Read More
We chose this ship for a very special holiday. It was our 55 wedding anniversary and my wife birthday and my 80th. We paid top money for a good kabin.We paid £16.500.00 For the trip. Flying to Hong Kong and sailing back to Southampton.The facilities on the ship where all overcrowded. The buffet in the day was good that is when you could find a table. The evening meals were very poor. All the excursions where expensive The drinks were.The was an outbreak of the novo virus which I unfortunately court. We also spoke to many other passengers who had paid a lot less than We paid.0verall we did not like this ship at all. We would not recommend this ship to anyone. When we wrote to Cunard they never even had the decency to reply.This was a waste of time and money and we will never use Cunard again. Read Less
Sail Date April 2017
I've taken over 20 cruises usually of 21 night duration on Cunard, Celebrity, MSC, Holland America, Carnival and Royal Caribbean.Solo (single) traveller thus usually paying a 75-100% surcharge. For what it's worth I'm a gold ... Read More
I've taken over 20 cruises usually of 21 night duration on Cunard, Celebrity, MSC, Holland America, Carnival and Royal Caribbean.Solo (single) traveller thus usually paying a 75-100% surcharge. For what it's worth I'm a gold level Cunard Club member. I returned on 09 April 2017 from an unpleasant and unenjoyable 3 weeks on Queen Mary 2 - Hong Kong to Singapore sector of the QM2 world voyage. I confidently booked this cruise having been delighted last year by a 21 night cruise on Queen Victoria from Cape Town to Southampton. The QV was sophisticated, gracious with passable food (buffet always better than dining room food), excellent speakers and entertainment and a stable compliment of sophisticated fellow passengers. Along with most cruise enthusiasts I was exposed over recent years to Cunard's “hype” and “propaganda” about the QM2. Thus I was looking forward to cruising on QM2. However, my experiences on QM2 sadly did not come close to my expectations. In fact I was bitterly disappointed and disillusioned. I found the ship poorly designed as a cruise ship with limited available deck space (especially in wet weather), public rooms inconveniently located, cramped and relatively small library (quite unlike the double storey, gracious QV library/internet cafe), uncomfortable theatre seating (were those Ikea discount barrel chairs and sofas designed to slip one on to the floor?) and endless narrow corridors and difficult layout especially forward on decks 2 and 3. The unattractively decorated Queens Room is tucked behind the Britannia Dining Room down a corridor which doubles as an "art" gallery. Some public rooms are tucked away inaccessibly and for the size of the ship they were small. The decor has suffered the unstylish, minimalist approach of tasteless designers leaving many spaces feeling more like a shopping mall than a supposed luxurious cruise/liner. As usual on cruise ships the food looks good but is usually tasteless and poor quality. Consequence of mass production? The QM2 Britannia Restaurant food was mostly unappetising/tasteless requiring a visit to the Kings Court buffet directly afterwards. Usually buffet food is more tasty and varied than dining room food. However, on QM2 the food seemed equally tasteless, lacking flavour and the salad selection worse than on any other ship on which I've travelled. The Kings Court Buffet must be one of the worst designed buffets afloat. I renamed it the Rabbit Warren due to the numerous narrow corridor seating areas, small inaccessible alcoves with often no table availability at peak eating times. The food display area was sterile, unattractive looking and user unfriendly. Food variety was very limited and ever changing in location resulting in passengers milling around looking for their food choices. The customer service from the Purser's Office was usually inefficient, non personalised and sometimes rude. The experience of the constantly changing passenger complement was akin to a mass transit ferry, rather than an elegant cruise liner. Furthermore the ship’s decor suffered from her recent refit looking more like a semi modern shopping mall than an elegant ship. “Liner” versus “cruise ship” propaganda from Cunard?! The Chart Room, Corinthia Lounge and Illuminations Cinema/Planetarium/Lecture Hall were however redeeming features of the ship. The itinerary was tedious and ports of call not conducive to independent sightseeing. This was exacerbated by miserable weather for 18 of the 21 days. Singapore, the port of disembarkation, was a notable exception with easy access along a 600m covered walkway to the MRT (underground) station. Transfer to/from Changi Airport is an easy 45 min ride in air-conditioned comfort costing S$2.50 each way. Access to sites such as the Botanic Gardens easy using the MRT Matters aboard were made worse by my 6th deck balcony cabin (6251) being relentlessly noisy from the promenade deck above and the laundrette across the corridor. Slamming deck, balcony and passenger doors ruined any chance of peace in my cabin or on the awful balcony. The sheltered balcony was so unpleasant with a 1,2m high balustrade and noisy that it was unusable other than letting fresh air into my cabin in-between noises from above and around my cabin. There was no view of the sea from inside the cabin. Rectification of some of the causes of my complaints took 2 weeks. Noises continued for the duration of the cruise. The Maitre ‘d took the liberty of moving a group of 5 friends (2 couples and their solo friend) on to my under sized table for 6 where two of us solo travellers were already seated. Thus 7 of us were cramped around a table. I thus withdrew from the table only after objecting to the unilateral, high handed attitude of the maitre 'd and happily sat alone at a table squeezed between several other tables for two. We may all just as well have sat at a large table as there was no privacy between tables for two guests! As it happens I spent little time in the Britannia dining room because within minutes of most meals I realised I’d need to retreat to the Kings Court “rabbit warren” to try to find a meal that had taste. For the first time in over 20 cruises, I instructed the QM2 Purser’s Office to remove all pre-paid gratuities from my on board account due to the tardy service and disappointments on QM2. My other woes were added to as the Finance Manager on board, sent three letters to me in the first week of the cruise instructing me to provide my credit card for on board payments. Of course presentation of my credit card and “reserving” funds on my credit card were done in the embarkation process in the Hong Kong Terminal but apparently had not correctly reflected on the ship’s system. However, charges reflected immediately on embarkation on my credit card and was advised me via SMS on my iPhone. This indicated poor and un-coordinated admin and non personalised service for which an apology was never forthcoming. Furthermore repeated account statements appeared OUTSIDE my cabin door ( for all passing passengers to view) for the duration of the cruise. The deck and balcony noise as well as slamming doors continued for the duration of the three week cruise. The quality of entertainment was disappointing. “Sing along” and audience participation sometimes started within minutes of a show commencing. Awful. Decent speakers and quality performers not needing “audience participation” appeared once we sailed from Hong Kong for the third week of the cruise. However, soloists such as Lara the Harpist and the pianists were excellent as were the string quartet, duo performers on stage and the speakers after the second Hong Kong call. The Theatre productions were mostly average to poor. "Class" distinctions on the QM2 have increased with the advent of Britannia Club. Amusingly, Queens and Princess Grill guests are delightfully "on view" through picture windows into their dining rooms and private lounge while us other guests are promenading on deck Embarkation in Hong Kong was chaos between 11:00 to 14:00 with almost unheard announcements, poor queue management and a very lengthy wait of three hours from time of transfer drop off at the terminal to boarding the ship. Ports of call, excluding only Singapore and Nagasaki, were mostly inaccessible for easy independent sightseeing or they required 1-2 hours in shuttle buses to get from the berth to centres for sight seeing. As usual Cunard Shore Excursions are over priced and often tedious. Clearly Cunard used the itinerary to promote QM2 to as many Oriental guests as possible for short duration cruises hence the shifting population of guests for the three weeks of my cruise. I shall never return to QM2 and may even revisit my previously held positive view of Cunard following my superb experience on Queen Victoria I had last year on the 3 week, last sector of the world cruise, between Cape Town and Southampton. I feel that I wasted my time and money on the QM2. I have cancelled a booking I had for a long cruise in September 2017 on QM2 from Southampton to Quebec/St Lawrence disembarking in NYC. I am now a disgruntled GOLD level Cunard guest. Read Less
Sail Date March 2017
To enjoy a leisurely time visiting various far east ports we had looked forward to this cruise for months, unfortunately the reality proved to be a disappointment. The embarkation was a slow process, which we christened FTS,( ie.. first ... Read More
To enjoy a leisurely time visiting various far east ports we had looked forward to this cruise for months, unfortunately the reality proved to be a disappointment. The embarkation was a slow process, which we christened FTS,( ie.. first time syndrome - perhaps they had never done this before!) This FTS continued throughout the cruise with poor organisation apparently emanating from the purser's office. The daily info.sheets had many mistakes or lack of necessary detail. Now for the criticism. The shows were disappointing and walked out of 4 of those went to. They were even made laughing stock by subsequent comedians.The films were poor , walked out of 3. Some of the lectures were very good, special mention must be made of Park Sim, an American who lectured on the Oceans, Tidal Power, Heat Pumps, Lasers and the USAF in UK. He had a lovely style and made each lecture a pleasure. The price of drinks, which I had complained about to Cunard before even joining the ship ( I had already booked) was extortionate. Cunard in their reply was bragging about being on a par with 5 star London hotels and other cruise lines. They must realise that a) not everyone uses London hotels and b) they have to include 20%VAT and a large percentage of alcohol duty.For Cunard to then add a further15% gratuity (tax) on each and every drink alcoholic or otherwise is just extortionate. I have never seen so little alcohol consumed at lunch or dinner. One goes on a cruise to enjoy dining and to have it complimented with a glass of wine or two, especially when there is no driving home after the meal to be considered. We went on one Cunard tour. This was because we were virtually blackmailed into it in order to avoid ridiculous visa payments to China. The one tour was a bus trip in a two and a half hour traffic jam to a multi storey tower block in order to go up to the 88th floor in 45 seconds for a view of a fog shrouded Shanghai!. Back on the bus for a further two hours drive in a traffic jam back to the QM2. All for $154 for two. Two days prior to arriving at Colombo,Cunard sort fit to ask for $30 each for a visa for Sri Lanka. We had been told before cruise that there was no visa requirement for Sri Lanka. After many complaints Cunard changed their minds saying that their agent had given them the wrong information. We joined the ship on the first visit to Hong Kong just after 1200 Australians had disembarked.It was only the next day that I discovered that they had drunk the draught ale on the ship dry! No one had the foresight to have replenished the stock. Never got to Kuala Lumpur, Seoul or Bangkok because of distance from ship and cost of tour and subsequent long journey required. Used shore excursions by shuttle bus to local areas in some cases. Not very exciting especially so in Colombo where the organisation was so chaotic and the quality of the bus so poor. This is an American owned (Carnival) ship pretending to be a British ship and passing it off as though it was still in the glory years of cruising of the 1930's - similar to a lot of the decor.We live in an entirely different age now. The class system for the decks is also an antiquated fashion. No free wi-fi on ship - $47 for 120 minutes. You could just about get emails but the reception was poor. As entitled altogether DISAPPOINTMENT. First and last time on Cunard. Many other passengers, even frequent Cunarders were expressing the same feeling. Read Less
Sail Date March 2017
Just returned from the aforementioned cruise; our third on QM2. How service, food and entertainment have disintegrated in the last 9 months.Embarkation was a joke, nobody seemed able to do their job. They simply did not understand ... Read More
Just returned from the aforementioned cruise; our third on QM2. How service, food and entertainment have disintegrated in the last 9 months.Embarkation was a joke, nobody seemed able to do their job. They simply did not understand English. They looked pretty and professional, bu looks are certainly deceiving. Service in the dining room was so bad, I went to the Purser's desk to ask if this was a designated training cruise. I was assured it was not, yet orders @ breakfast and lunch were delivered haphazardly, and generally inaccurately. The staff did not understand what we were asking for. QM2 is one of the rare ships that has laundry (self service), but with broken machines and thousands of passengers, it was an impossibility to do a little wash. I am thankful we were only on for 9 days and not for anything more than that. Shops on board offered the same merchandise every day, how boring. Entertainment was mediocre at best, well this isn't Manhattan, so what should one expect? Activities on board, ha, ha; this was a giant infomercial for Canyon Ranch, trying to hawk it's services and products. Port talks and pictures looked great, when in reality they were expensive and useless. We didn't expect to go to SE Asia again, so we took excursions in each port. Sadly these ports were not ready for prime time. They were more than primitive and with few exception, polluted and dirty. This was especially true in Cambodia which I now call the bowels of Asia. Shame on Cunard for including this horrific port on it's itinerary. People who decided to self tour had the best option both in Hanoi and Cambodia-they could return to the ship. We were held captive for hours. Bangkok was a disaster. 6+ hours of travel and about 2 hours to tour, include in this was a lunch and shopping break, and soooooooooo expensive to boot. Dinner times were rigid and those of us on early seating had to rush from the bus to the dining room with nary 15 minutes to change. This was very poor planning on the part of Cunard. We have sailed 4x on Cunard to date, and I doubt there will be a fifth. What a major disappointment. Read Less
Sail Date April 2016
We had heard how wonderful Cunard were and how much better than all their rivals. We should have seen a red light when our first two encounters were being told to board a few hours later than planned due to novovirus being rampant on the ... Read More
We had heard how wonderful Cunard were and how much better than all their rivals. We should have seen a red light when our first two encounters were being told to board a few hours later than planned due to novovirus being rampant on the boat and that the boat was no longer calling at Sharm el Sheik (on our itinerary). This was our 16th cruise in 5 years and we were both so looking forward to the experience. However in every department in which we had been led to believe that Cunard excelled, they failed. Now being able to make the choice, give me the honesty of Thomson's any day. There was a deeply unpleasant smell of sewers and drains on the Lido deck, with lots of flies outside the lavatories by the burger kitchen. Why it was necessary to be painting parts of the Lido deck during the Suez transit was beyond me, also cleaning the windows of the Brittania restaurant during dinner service, and why close the pool all day when the boat was in port at the extremely hot Cochin, also shutting off one set of stairs between 9th and 10th decks for painting for the best part of three days. The food was seriously not good, with most things very salty and the meats being bad cuts and tough. The excursions were a complete rip-off. I booked three for about £450....the first being in Vietnam....after three hours we were still waiting, whilst being told by Cunard staff to keep 'cool and BUY bottles of water @ $1 each. We gave up on this outing. The second one was Muscat, where and when we were dropped at three different locations from a coach to be on our own for about 45 minutes at each (£120 give or take)....and finally Wadi Rum, which was a bit of burnt chicken in a tourist trap, again over priced, and where the guide on the coach refused to drop us in Aqaba (where the boat had shuttle buses taking passengers to) and a Cunard employee on the coach refused to help or call the boat to seek permission. In Dubai, a woman in a position of authority with the boat entertainment was handing out transit cards, and we asked her details of the shuttle bus return times...and she told us she had no idea...'ask the driver'. She was also soon to do a 'live commentary' during the transit of the Dardanelles, none of which could be deciphered due to her mike. The entertainment...not good! The choice of films was odd...the best and most recent were shown on port days when no-one would attend. The screening of 'Suffragette' broke down three times, and one film never even began, but it took a member of the audience to find out that the film would not be shown. For the entire cruise, the left hand side of the screen was completely covered by a yellow and green blur. The captain of the boat kept telling us how honored we should feel to be on a boat bearing its name in the year of the Queen's 90th birthday. No mention of us having had to pay Cunard for 'the privilege'.....oh, well. I wish I felt differently because the awful thing is that I had already booked another Cunard cruise for later this year. Read Less
Sail Date March 2016
we were told we had accommodation in Hong Kong which happened to be new years eve which never happened and were lucky to have any accommodation at all. even though we had an email saying we had they would not cover our accommodation. So we ... Read More
we were told we had accommodation in Hong Kong which happened to be new years eve which never happened and were lucky to have any accommodation at all. even though we had an email saying we had they would not cover our accommodation. So we cannot trust what they say. One may have enjoyed the trip if they did not pick up the worst disease for 25 years one has ever had. The Ship is a floating incubator. Poor hygiene on the ship did not. we applied alcohol gel twice every time we ate and still got sick. I was off work for 3 weeks after the cruise thanks very much. The staff were very nice especially in the dinning room. The most enjoyable thing I did on board was the watercolor classes but once I got ill I could not get out of bed to do anything for 3 days. I agree it is the smoothest ship on the ocean but the ship is aging and is looking tired. Entertainment was generally good with some exceptional entertainers and some ok ones. Our second and last trip on this vessel. Read Less
Sail Date February 2015
We embarked in Hong Kong for the leg to Australia. Our first problem was our cabin which had creaky floors before we even set sail so we asked to be changed. We took the third cabin on offer. We had inadvertently booked a sheltered ... Read More
We embarked in Hong Kong for the leg to Australia. Our first problem was our cabin which had creaky floors before we even set sail so we asked to be changed. We took the third cabin on offer. We had inadvertently booked a sheltered balcony. What a mistake.... no view when sitting down and furnished with two rusty and chipped chairs and a tiny rusty table. Dining. We did find the Britannia dining room very nice. We found the food to be very varied and well cooked and we were lucky to have interesting and friendly dining companions. So no complaints there. BUT, the Kings Court was another matter. Shabby furniture, chipped tables and stained chairs and a poor selection of food compared to other ships, notably the Oceania cruise line. We mostly had salads in this area as the hot food looked uninviting. The Queens room for tea was lovely, with delicious food. However what completely ruined the cruise for us was that my husband became extremely ill a few days out, with the most horrendous cough and muscle weakness. He had to attend the surgery along with many other fellow sufferers. He was laid up in bed for about 4 days and was unwell for at least 8. Many other passengers were also seriously ill. I have never seen him so unwell in all our married life. People were allowed all around the ship and restaurants with their terrible coughs, spreading the virus everywhere. Ship's facilities. Promenade deck. Dirty and stained chair covers. No towels provided for them unless you walked all the way to the pool area to collect them yourself. Boardwalk cafe. Appalling. Looked like a roadside van serving hamburgers. NOT good enough for a line considering itself to be Premier. Very little shade in the back deck pool areas and what there was, was taken up by smokers. Top deck, a totally wasted area. Entertainment. Was good on the whole. Good shows by the show dancers and singers and some very good guests. Planetarium. Very interesting Lectures. Some good, some less so. Excursions,. We only went on two as my husband to ill to go on any more. They were very interesting. We had to miss the Great Barrier Reef. What a disappointment. Service. Good service by room steward, and bar staff and we had very good dining room waiters. The nurse that had to attend my husband in the middle of the night was excellent. As this was part of the world cruise, we found passengers embarking and disembarking at every port of call making the atmosphere of a hop-on hop-off ship. Luggage left around in the corridors at all times. Stewards cleaning materials and buckets were in evidence all day long. To sum up, the QM2 is in need of a complete overhaul, particularly the cabins, Kings Court area and the deck areas. We would not travel on her again, due to the unfortunate experience we had with illness. I have reported in length to the powers that be and have been given numerous apologies, but no real explanations and suggestions on how they could improve their hygiene programme. Read Less
Sail Date February 2015
We had planned our trip on the Queen Mary 2 well in advance due to recommendations from our travel agent about needing to secure cabins due to popularity of ship (we had a group of 8 friends travelling together) and we had thought that ... Read More
We had planned our trip on the Queen Mary 2 well in advance due to recommendations from our travel agent about needing to secure cabins due to popularity of ship (we had a group of 8 friends travelling together) and we had thought that this cruise would be one of the best, having cruised many times before we just wanted to experience the excitement of the Queen Mary 2. We all paid for up-grades to Princess Grill Suites and thank goodness we did this as our suites turned out to be the best thing about our journey with Cunard. Pity we cannot say good things about the arrogant attitude of some Cunard staff - possibly this was due nationalities who are not comfortable with being in the 'service' industry and believe they are superior to the guests. We can speak highly of the wait staff in the Princess Grill and Todd English restaurants and our Suite Steward but that is as far as it goes. We were disappointed with the selection of food, all very bland and not a lot of variety- even by going to Todd English a-la-cart and paying a nominal fee the food selection was very much the same with no variation to the menu. The buffet(casual dining) was best left alone, however we did eat lunch there a couple of times when were were desperate to find something to possibly give some variety. Outdoor dining....they called it the Boardwalk Cafe...think it was an after thought in the ship's fit out - possibly was open 3 or 4 times in our cruise duration and was a farce as far as outdoor dining. Entertainment was sub standard, unless you wanted to do ball room dancing most nights - the best night being a '50's and 60's dance night - could hardly get a spot on the dance floor which should go to show Cunard that this type of entertainment/dancing is what most of the quests were looking for along with some lively music. On the positive side for the ship, it looks great from the shore and one would certainly feel safe in wild seas..such a pity that it was too big to dock at Hong Kong/Kowloon and passengers had to go through the complications of getting to the ship via taxi or train to Asia World Expo Centre then to back track via coach to the ship docked at a container wharf - then to shift the ship that night to Junk Bay so we endured another long tender trip to Hong Kong Island if one wished to go ashore the next day. Overall....Been there....Done that......Don't go back. Read Less
Sail Date February 2013
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click