We had planned our trip on the Queen Mary 2 well in advance due to recommendations from our travel agent about needing to secure cabins due to popularity of ship (we had a group of 8 friends travelling together) and we had thought that this cruise would be one of the best, having cruised many times before we just wanted to experience the excitement of the Queen Mary 2. We all paid for up-grades to Princess Grill Suites and thank goodness we did this as our suites turned out to be the best thing about our journey with Cunard. Pity we cannot say good things about the arrogant attitude of some Cunard staff - possibly this was due nationalities who are not comfortable with being in the 'service' industry and believe they are superior to the guests. We can speak highly of the wait staff in the Princess Grill and Todd English restaurants and our Suite Steward but that is as far as it goes.

We were disappointed with the selection of food, all very bland and not a lot of variety- even by going to Todd English a-la-cart and paying a nominal fee the food selection was very much the same with no variation to the menu.

The buffet(casual dining) was best left alone, however we did eat lunch there a couple of times when were were desperate to find something to possibly give some variety. Read more