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We embarked in Hong Kong for the leg to Australia. Our first problem was our cabin which had creaky floors before we even set sail so we asked to be changed. We took the third cabin on offer. We had inadvertently booked a sheltered balcony. What a mistake.... no view when sitting down and furnished with two rusty and chipped chairs and a tiny rusty table. Dining. We did find the Britannia dining room very nice. We found the food to be very varied and well cooked and we were lucky to have interesting and friendly dining companions. So no complaints there. BUT, the Kings Court was another matter. Shabby furniture, chipped tables and stained chairs and a poor selection of food compared to other ships, notably the Oceania cruise line. We mostly had salads in this area as the hot food looked uninviting. The Queens room for tea was lovely, with delicious food. However what completely ruined the cruise for us was that my husband became extremely ill a few days out, with the most horrendous cough and muscle weakness. He had to attend the surgery along with many other fellow sufferers. He was laid up in bed for about 4 days and was unwell for at least 8. Many other passengers were also seriously ill. I have never seen him so unwell in all our married life. People were allowed all around the ship and restaurants with their terrible coughs, spreading the virus everywhere. Ship's facilities. Promenade deck. Dirty and stained chair covers. No towels provided for them unless you walked all the way to the pool area to collect them yourself. Boardwalk cafe. Appalling. Looked like a roadside van serving hamburgers. NOT good enough for a line considering itself to be Premier. Very little shade in the back deck pool areas and what there was, was taken up by smokers. Top deck, a totally wasted area. Entertainment. Was good on the whole. Good shows by the show dancers and singers and some very good guests. Planetarium. Very interesting Lectures. Some good, some less so. Excursions,. We only went on two as my husband to ill to go on any more. They were very interesting. We had to miss the Great Barrier Reef. What a disappointment. Service. Good service by room steward, and bar staff and we had very good dining room waiters. The nurse that had to attend my husband in the middle of the night was excellent. As this was part of the world cruise, we found passengers embarking and disembarking at every port of call making the atmosphere of a hop-on hop-off ship. Luggage left around in the corridors at all times. Stewards cleaning materials and buckets were in evidence all day long. To sum up, the QM2 is in need of a complete overhaul, particularly the cabins, Kings Court area and the deck areas. We would not travel on her again, due to the unfortunate experience we had with illness. I have reported in length to the powers that be and have been given numerous apologies, but no real explanations and suggestions on how they could improve their hygiene programme.

Premier Cruise? No, it wasn't!

Queen Mary 2 (QM2) Cruise Review by heyjude69

2 people found this helpful
Trip Details
We embarked in Hong Kong for the leg to Australia. Our first problem was our cabin which had creaky floors before we even set sail so we asked to be changed. We took the third cabin on offer. We had inadvertently booked a sheltered balcony. What a mistake.... no view when sitting down and furnished with two rusty and chipped chairs and a tiny rusty table.

Dining.

We did find the Britannia dining room very nice. We found the food to be very varied and well cooked and we were lucky to have interesting and friendly dining companions. So no complaints there. BUT, the Kings Court was another matter. Shabby furniture, chipped tables and stained chairs and a poor selection of food compared to other ships, notably the Oceania cruise line. We mostly had salads in this area as the hot food looked uninviting. The Queens room for tea was lovely, with delicious food.

However what completely ruined the cruise for us was that my husband became extremely ill a few days out, with the most horrendous cough and muscle weakness. He had to attend the surgery along with many other fellow sufferers. He was laid up in bed for about 4 days and was unwell for at least 8. Many other passengers were also seriously ill. I have never seen him so unwell in all our married life. People were allowed all around the ship and restaurants with their terrible coughs, spreading the virus everywhere.

Ship's facilities.

Promenade deck. Dirty and stained chair covers. No towels provided for them unless you walked all the way to the pool area to collect them yourself.

Boardwalk cafe. Appalling. Looked like a roadside van serving hamburgers. NOT good enough for a line considering itself to be Premier.

Very little shade in the back deck pool areas and what there was, was taken up by smokers.

Top deck, a totally wasted area.

Entertainment.

Was good on the whole. Good shows by the show dancers and singers and some very good guests.

Planetarium. Very interesting

Lectures. Some good, some less so.

Excursions,.

We only went on two as my husband to ill to go on any more. They were very interesting.

We had to miss the Great Barrier Reef. What a disappointment.

Service.

Good service by room steward, and bar staff and we had very good dining room waiters.

The nurse that had to attend my husband in the middle of the night was excellent.

As this was part of the world cruise, we found passengers embarking and disembarking at every port of call making the atmosphere of a hop-on hop-off ship. Luggage left around in the corridors at all times. Stewards cleaning materials and buckets were in evidence all day long.

To sum up, the QM2 is in need of a complete overhaul, particularly the cabins, Kings Court area and the deck areas. We would not travel on her again, due to the unfortunate experience we had with illness. I have reported in length to the powers that be and have been given numerous apologies, but no real explanations and suggestions on how they could improve their hygiene programme.
heyjude69’s Full Rating Summary
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Cabin Review

Cabin
I inadvertently booked a sheltered balcony. A huge mistake. No view on sitting down and furnished with chipped and rusty chairs and table. It was like sitting in an industrial compartment. We hardly used it. Bathroom had chipped and cracked tiles. It all needs a complete overhaul. A very small TV. Very old fashioned.
  Queen Mary 2 (QM2) Deck Plans

Port & Shore Excursion Reviews

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