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35 Costa Cruises for the Disabled Cruise Reviews

We visited Stockholm, St Petersburg, Tallinn and Helsinki. This was a beautiful cruise that is very well organized in every aspect. I think it also gives you a great sense of Italy and their way of life and partying. The only bad ... Read More
We visited Stockholm, St Petersburg, Tallinn and Helsinki. This was a beautiful cruise that is very well organized in every aspect. I think it also gives you a great sense of Italy and their way of life and partying. The only bad thing that I have to point out is that they have VERY small swimming pools on the ship, and this is a real problem when 3000 people want to swim at the same time. I loved the food, Italian cuisine is famous worldwide and I think there is something to eat for everyone. :))) And they have a WONDERFUL entertainment team which made me dance and stay awake every single night till God knows which hours. Important to know: - You can link your credit card to your ship card and then don't have to worry about payment. - They have totems now, so you can book your excursions there. - Embarkation and disembarkation went smoothly and without any crowds and problems. I will definitely travel with Costa again! Read Less
Sail Date July 2019
Having chose this cruise for its destinations, we where surprised to find that this ship was exceptionally old and the food was exactly the same. The food in the buffet was unappetising and always luke warm and most times cold. The lack of ... Read More
Having chose this cruise for its destinations, we where surprised to find that this ship was exceptionally old and the food was exactly the same. The food in the buffet was unappetising and always luke warm and most times cold. The lack of hand sanitation was incredible, every other cruise we have been on there has been hand washing stations all over the ship, not on Costa! Yet there are signs and displays saying about washing hands etc, though no facilities. No waiters to take your drinks order on Piu Gusto package, if you didn't drink wine or water you had to go to the bar your self. The dining room was ok but the food wasn't much better and the noise as several times the staff and crew decided to do impromptu dances etc and to celebrate the captain or crew making a grand entrance that ruined dinner. The crew very rarely smiled and the poor waitresses in the bars etc mainly all philapino bless them working 15 hour days and hardly any appreciation though the captain and crew expected us to do a song and dance for him doing his job as they where. Also this is a multinational boat be prepared for exceptionally loud announcements in several different languages, the last being English so if the boat was going down we would have drowned! Dining the food was often repetitive and luke warm or cold, the waiters did their best with the tools they had. Activities we did not take part in any though there was some dotted all around. Cabin staff where ok but only came once a day. Most of the staff where ok but the odd few did spoil it by not even being able to smile. Entertainment was ok but also a bit repetitive as with a lot of other things. the bulk of the passengers where italian as its an italian line. Alas some passengers where quite rude and abrupt which spoilt the whole experience The worrying thing is Costa will not read this and wont respond so it will just continue, this was like going from first class to economy! Read Less
Sail Date May 2019
As most of you know I can no longer go ashore but stay on the ship, Costa's team in Genoa & on board, made this cruise special for me, and a great big thanks to all involved in helping me cruise again. Firstly I had a loan of a ... Read More
As most of you know I can no longer go ashore but stay on the ship, Costa's team in Genoa & on board, made this cruise special for me, and a great big thanks to all involved in helping me cruise again. Firstly I had a loan of a wheelchair for the whole cruise, which proved wonderful as I could push myself round ship & to Club Dining room. The cabin (Suite) on deck seven was just the same as most other ships of the fleet, spacious, clean & really nice although we do prefer those aft we did like all the service provided by our Butler, who turned up three nights during the cruise & took me in the chair up to the dining room, certainly a call above their duty. The ship itself was kept beautifully clean as were the cabins, even though we are late risers & often only left the cabin just before lunch. Of our time on board we of course could tour the facilities without crowds, & I must say all seemed excellent and well supported on sea days. There really is plenty to keep you entertained by reading the Diario di Bordo daily you can plan ahead, although to be fair it does take some understanding at first. One down side on this particular cruise the English host was not as friendly as most, we always make a point of contacting them whenever we get the chance, but it seemed she was not willing to chat. The only time we really got to know her was at the Wine Tasting where she talked about herself while the host described the wine. On to the restaurant we ate in the Club Dining Room on deck Eleven lovely surroundings but very limited choices, although I do agree that food waste must be reduced on all cruise lines to stop un-necessary wastage, this went beyond that Taste & Flavour had given way to presentation Lots of plates were returned particularly the beef which seemed to be on the menus nightly, either under or over cooked. But don't be put off with these comments although I am a fussy eater I manage to find some nice every meal, if a plate was returned they always offered you either a better replacement or different dish, Costa now serve the same choices in every restaurant which does reduce waste. Would we cruise on the Favolosa again one of the nicest friendliest ship we have been on. Read Less
Sail Date May 2019
We wanted to take my Mum who is 84 to see Venice, Rome, Croatia, Montenegro and Athens for her first time. We always choose Costa for value for money. The crew do a great job. Can't fault bar service, restaurant service or ... Read More
We wanted to take my Mum who is 84 to see Venice, Rome, Croatia, Montenegro and Athens for her first time. We always choose Costa for value for money. The crew do a great job. Can't fault bar service, restaurant service or care/cleanliness of cabin. The buffet food was great but the physical layout is annoying. Restaurant food fantastic. The ship is badly laid out. The bars and even the specialist restaurants are all thoroughfares making it impossible to relax as people are constantly streaming through. There is a huge upper outdoor deck away from the pools and children but no convenient bar up there if you like a cocktail while you sunbath. We had booked Samsara cabin giving inclusive Spa access. It was a sanctuary we used every day but facilities are co-ed which is very off-putting. Theatre shows we're all amazing and cruise director Sabrina fabulous. Embarkation in Venice would have been a nightmare if we hadn't had priority because of Mum's reduced mobility. Poorly organised and little space. Disembarkation was also a nightmare. They don't explain it in advance that there may be a long time between docking and getting to your taxi. One final point about Costa..... Wait until you are on board to book your internet package. The best value social media package is not offered on the web site and they won't let you cancel your prebooked package once on board to change it. If you take one thing from this review remember Costa offer FANTASTIC VALUE FOR MONEY. Read Less
Sail Date May 2019
you think about a relaxed vacasion, fine entertainment, nice cabin, ship in good shape, interesting excursions, see new countries, meet nice people, have a good time? Nothing of all we found at a world-cruis with Costa Luminosa, ... Read More
you think about a relaxed vacasion, fine entertainment, nice cabin, ship in good shape, interesting excursions, see new countries, meet nice people, have a good time? Nothing of all we found at a world-cruis with Costa Luminosa, starting 5. of Januar 19 till now (30.03.19). Explanation: the averig of the guest ist probably 75, that means we travelled with a lot of guests older than 90. Nothing against old people, but that is a special thing, severel in Wheel-chairs, probably 60% of them are sick, and we and almost all the other guests get also sick, for weeks, we called it finally the "Costa sickness", worst cough, fever, inflamed eyes, even people who never get sick otherwise, got sick, mostly for weeks The ship is old and in bad shape, old dirty carpeting, lamps, floors, dishes, we had a "Samsara cabin with balcony", Samsara means you get free entrance to the spa, be aware, maybe you get there some virus there (ist ugly dirty) You want to drink a free coffee at 06.15: bad luck, wait till 07:00 or make one yourself in the cabin (capsules), You want water to drink, you have to buy it, 12 bottle for US 36,-- (packet) You want Internet: you have to buy it, but you will be surpriced, often it is not working and the Connection is so terrible, that I could´dt never open my Banking account, I had to wait for land, Looking there vor a Restaurant and asked for Internet. Looking for a movie at night; you get one (1) per day, there is nothing more The tour plan itself: we got around 60 see-days (from together 112), that means we sit at the ship waiting for the next Landing, sometimes we had 5 see-days on a row, often we had to be at 05.00 p.m. back Ankering: we think Costa wants save Money, so the ship is ankering instead of pear, that causes you wait for the tender boat and the last tender boat is 04:00, There are other 10 Things to write, but ist not worth the time. Now why is my Rating one Point and not sero? The Food is good and the Service People try their best Read Less
Sail Date January 2019
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, ... Read More
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, the check in staff were helpful and informative, so sat at the bar waiting to be called. After looking at the info the check in desks give we head into our room, collect the cards and walk out. We then go to reception get a drink, go for an explore, then head to the top deck. That’s when it goes slightly downhill, no one knows what to do next, we didn’t know about the entertainment information or the timetable as we were so excited to go exploring we seemed to miss the little pigeonhole right next to the door, I finally understood on the last night. Not Costas fault but it’s not explained very well once onboard the ship. Also being a group on girls on a birthday weekend I think there was a few more drinks flowing than normal. At 6.30 there was a safety demonstration which lasted about 20 odd minutes, then off to dinner for 9.15pm, that was a definite eye opener so very busy, the waiter we had wasn’t at all friendly (although we later found out they can work up to 8 months and that’s without a day off), even I don’t think I could plaster a smile on my face everyday. While dining in the main buffet Michael Jackson started blaring on the loud speaker, then up out of no where all the waiters start jumping about dancing. That was amazing as it comes out of nowhere!! Food was good, although the menu can get confusing as the waiter never did explain that you can order anything and everything if you choose. We all dance the night away and that was a great first night. Next morning with a slight hangovers and an early morning wake up call as someone managed to get locked out of their room and went off with another friend in another cabin, we all shower and up we get for a buffet breakfast. I can see from the choice of breakfast that they do try to cater for different nationalities but the breakfast isn’t great to be honest. I try some pancakes and bacon and that’s it. The coffee also isn’t great as unlike the bars where they have a machine and a milk frother they don’t have in the buffet, so water or orange juice is the way forward, also they don’t have a toaster, and the bread is rock solid. You could kill a bird with it. Off we go to marseille, hmmm next time I won’t bother as there’s not overly a lot to do there, walked around, saw some buildings, forced an alcoholic drink down our neck and back on the boat. lunch at the buffer, again it wasn’t too great, rock hard bread again, some warm focaccia, pasta, and a big lump of beef with potatoes, not great if you’re a vegetarian (I’m not, but 2 of our friends are). Go to dinner at 9.15pm, this time the waiters dance to some latin songs, ver well done again. Then another repeat of the night before, more drinks and dance the night away). The 3rd morning head off to the buffet again, this time no pacncakes, I don’t eat eggs so not a lot to choose from, I grabbed 2 pieces of French bread with cinnamon and some pineapple, that will do. We get off at Savona, 1 MASSIVE tip, other than supermarkets everything else shuts at 1.30 and opens back up at 4.30, unfortunately we have to be back on the ship by 4.30 so we spent an hour walking in a group of 7, with different people trying to find a restaurant just so we can get a pizza, it didn’t go down too well but got there in the end. Back on the ship, more drinks, a lot more passengers so the bar on deck 9 was a complete nightmare, then off we go again. Down to shower, off to the 9.15pm dinner, waited until 10pm to ask the waiter what time will the dancing be on tonight, he tells us there won’t be any, shame, so we all thanked him, 3 went off to bed, 4 of us decided to pop off to the casino. Within half hour our 50€ was spent and off to the bar we go. A few more drinks down our necks an the conversation turned to the bar staff. When we took 5 minutes out of our busy lives to see the amount they work, the stuff they have to put up with, and the hours they work on a daily basis, I’m so grateful for my life. The amount of time they’re away from home, they don’t see their families for months and months at a time. While we go on holiday they’re there at our beck and call when we want a drink or service. So thank you Henry and Danny for that night. So last morning just before we go to Barcelona, we set our alarms to make the restaurant breakfast. I do wish I’d gone there before but to be there by 9 is a bit of a deal breaker, unfortunately again we had a not so friendly waiter and had to be called about 3 times before he would come over to serve, at least it was nice. Back to the room to get our stuff as we had to be out by 10. We decided to go back to deck 9, as we started off from there a few more Prosecco to finish up the holiday, and off we go to the shops, pay our bill at the desk and get ready to leave. As they bleep mine and my roommates cats and unfamiliar buzz goes off, we’re not allowed to leave but everyone else disembarked, so back off to the desk to sort the cards out. Cards done and out we go. The 2 of us are last to pick up our luggage go through everything and my friend realizes she’s had some money stolen from her case. Do not leave any money in your case. There’s signs around saying the same so I don’t know what was going through her mind at that time when she left the case outside the door the night before. You HAVE to leave your cases outside of the room the night before for them to collect it. They advise to leave the cases the night before by 12 midnight and no later than 1am, but I witnessed them not coming until 3.30 am. Do not leave anything valuable at all. There’s always people workers and non workers wandering the hallways so could have been anyone. I also had stuff taken but luckily not money. Anyway other than the little hiccup at the end it all went well. I also missed the last day lunch as I was too busy booking my next cruise onboard. This time as a family, so hopefully the next one will be a little less partying and a little less hangovers. On the last note, be aware that if you suffer from rocking on land, It’s been 48 hours and I still don’t feel great and I’m still rocking and swaying. Maybe I was a little hasty in booking the next one but I’m sure I’ll be over it then. Read Less
Sail Date October 2018
Yes, It Can be Sweet in a Costa Suite We are recently back from a nine day Costa Mediterranea cruise to the Norwegian fjords. We typically sail HAL, Celebrity, or RCI and usually in a balcony cabin. To be honest, the reviews have kept ... Read More
Yes, It Can be Sweet in a Costa Suite We are recently back from a nine day Costa Mediterranea cruise to the Norwegian fjords. We typically sail HAL, Celebrity, or RCI and usually in a balcony cabin. To be honest, the reviews have kept me away from considering Costa. This time we were traveling with another couple and were looking for an itinerary that departed from and returned to Amsterdam. Costa fit the bill. We booked this cruise less than two months out due to a last minute change in plans. As this cruise was a few days shorter we were able to book a suite for about the same price as our balcony cabin on the other line. If you enjoy traveling to Europe and the pricing is within your budget, sailing in a Costa suite will be a very similar experience to the other lines I have mentioned. It could even be better if you don’t usually book a suite. Embarkation in Amsterdam We arrived around 12:30 and check-in took about 20 minutes. We had one family member with mobility issues so the combination of this along with priority boarding sped things along. We then took the lift up to Deck 9 for lunch in the buffet. When we arrived in our cabin an hour later our luggage had been delivered and the security video was playing on the TV in anticipation of the muster drill, which would be held before our late afternoon sail away. Cabin Our cabin was a corner aft on deck four. The layout consisted of a sofa and desk area, a dressing area with walk-in closet, the attractively tiled bathroom had dual sinks and combo tub/shower with sliding door, and the bedroom was adjacent to that with its own TV and drawer space. We found the bed comfortable. The huge balcony had two chairs with footstools as well as two loungers and small table to hold your drinks, snacks, phone etc. Décor colors in the room were a bit retro but I loved the small Murano lamps. Plenty of storage space, a safe, and frig also. The non-alcohol mini bar and bottled water are one of your amenities. Demographics No worries if you only speak English as the hard working staff were multi-lingual. Italian was the primary language followed by English, French, and German. We didn’t feel it was that tedious for announcements but you can appreciate the effort made for entertaining everyone! On this sailing there were mostly Europeans, and though many also spoke English, aside from the staff you didn’t hear a lot of English spoken among the guests. Don’t let that deter you as the daily “Diario di Bordo,” menu, and signage are also offered in multiple languages. Food & Drink I attribute our positive cruise experience to two perks included in our Costa suite amenities, the Intenditore drink package and the Medusa (suite) restaurant where suite guests can eat B-L-D. This doesn’t mean you can’t grab a burger in the buffet at lunchtime or order room service. We were able to get coffee, water, a cocktail, or glass of wine /beer anytime we wanted from the bars or at meal time in the rstaurants. We found the food in the suite restaurant to be quite good and except for a few sugary cocktails were never disappointed in our drinks. The Medusa Restaurant was for suite guests but could also be purchased as a dinner package for other guests, though suite guests would get priority seating. We usually arrived for dinner around seven and never had to wait or make a reservation. There are no other specialty restaurants on this ship. The space held about 100 people and had a variety of table configurations. Each night featured choices from a particular region of Italy. A copy of the Medusa menu was delivered ahead of time to your room. It was a four course meal but that can be filling so we started to order two of the “primi” courses for the table to share among the four of us and that worked well. Food is always subjective but the consensus among us was that the seafood, pork, or lamb were always very good. The steak, which was an option every night, was not so tender. There was also a “Chef’s Choice” menu option that you could order or swap around for some of the a la carte choices. Wine by the glass was part of our drink package and there were a few that we particularly liked. We often would pair a different wine with a different course so a benefit of “by the glass.” There were also vegetarian food options offered each night. Sufficient staff made it a pleasure to have a relaxing dinner. We usually chose the Medusa restaurant for breakfast and one day for lunch. There is a cold buffet station as well as a pastry table in addition to ordering hot choices off the menu. The food is quite good but hope you aren’t in a hurry! The hold up appeared to be on the kitchen end not in the dining room. We did have lunch in the Perla del Lago buffet restaurant a few times. My favorite was to select ham, cheese, and choice of bread and build your own sandwich. There were also a variety of salads, pizza, and burgers. Lunch is served noon-2:30 pm. Between 4-5 pm the Perla del Lago opens for “La Merenda” or afternoon snack. You will find people cueing up for little sandwiches and pastries. If you aren’t eating in the Medusa restaurant for dinner, the Main Dining Room seating is either 6:15 pm or 9pm. Between 7pm-1am you can purchase a higher quality burger or pizza in the designated section of the La Perla buffet restaurant. The informal dinner option is in the buffet restaurant on deck 9 between 7-8:30pm. Crepes are also available for purchase between 10pm-midnight. The bars are open late, midnight and some beyond. A lot of the reviews I’ve read are filled with complaints about the food, paying for water, not having coffee available etc. I think a “must do” item is to clip the sunshine yellow “Buon Appetito” guide in the daily “Diario” and keep it handy until you sort where and when the meals are available. There are many options but limited timing so you don’t want to be disappointed. Having the premium drink package included avoided really simplified things. Life on Board If you have cruised before you know what your expectations are. I will just mention a few things that stood out for me. We were cruising at the end of summer so you knew children would be onboard. There is the Squok Club to keep them entertained. This was also a colder climate so not everyone was in the pool and there were no chair hogs. The ship is lively. At night there were multiple venues with live music. The dance floor was actually a good size for a ship. In fact, as we were getting off a dance workshop group was getting ready to board. Drink service was adequate but they weren’t pestering you if you just wanted to sit and listen for a bit. Photographers were around taking pictures but they were less intrusive and didn’t pester you to buy. A few of ours actually came out nice and we did buy them with a package that also included the digital version. We had a minor issue with our club number and they fixed it on the spot! Room service was on time and nothing missing. Tender tickets were given out the day before saving time the day of. This is an older ship so didn’t have the specialty restaurants that are popular on newer chips. The spa had treatment rooms but not much space for relaxing around the whirlpool. The gym had a variety of equipment. The theater was nice and we went to a couple of shows which were good. We were invited to a wine tasting which was fun to do on a sea day and they even served grapes and cheese to go along. There also was a large attractive game room area that was popular with people playing board games, cards, etc. Accessibility As I mentioned earlier, a family member had mobility problems. We booked too late to get an accessible room. We booked a Panoramic Suite and were able to accommodate both a mobility scooter from Special Needs at Sea, wheelchair, and walker in the cabin. As the tub was fairly deep, we inquired with our attendant if they had a step to assist getting in the tub. The next day we were given a two foot long step that served the purpose. Getting ashore on the two tender stops was also possible with the help of the crew lifting the wheelchair onto the tender and our fortune of having calm seas. Ports-our intent was for relaxing port visits rather than action packed Bergen-able to get ashore with a mobility scooter; docked in Jekteviken close enough to town to walk to cable car which also has a lift and allows for access to the top where there are shops and a café. Olden-Tender, very scenic; spent time taking photos Andalsnes-able to go onshore with mobility scooter. This was also scenic but not a lot to do unless you plan an excursion. We walked along the lake; The train station is very near where the ship docked and is accessible for wheelchairs and smaller mobility scooters. Check the timetable for return. Geiranger-This was our second visit here. Able to get around with mobility scooter. Very scenic and great ice cream! Two of us walked up along the waterfall trail near where the ship is docked. Great photo ops. Look for the goats nearby! There is also a very nice artist’s studio, Geiranger Gallery, between the waterfall and the mainstreet . It is not clustered with the other tourist shops and cafes but set back a little on the left as you walk towards the fall. A nice choice of quality gifts, pottery, and glass objects. Stavanger-One of my favorite port stops; Visit the old section of town where the white houses are. We were docked nearby. The streets are quite steep so not accessible with a mobility scooter and would be difficult with a wheelchair. If you can walk up, after you visit the white houses continue to walk to Breidablikk Mansion on Eiganesveien, 40A. It is about a 25 minute walk through a beautiful neighborhood to see this well preserved home with most of the original furnishings. Your ticket will than allow you to enter many of the other small museums in town for either half price or less. Back in the town center the walkways are flat. You will find the Stavanger Cathedral here and a large shopping area. Bremerhaven-a brief stop to disembark and embark some passengers. It was a Sunday morning and rainy so stayed onboard. There was a shuttle available for €12 r/t to the center of town about 4.5 km away. Tickets must be purchased on the ship at the kiosks or Hospitality Desk. Maximum waiting time was 40 minutes. Disembarkation- Your cabin must be vacated by 8am but you could still enjoy breakfast at the appropriate restaurant, in our case the Medusa Restaurant. There was also a hand luggage deposit for you to use so you didn’t have to bring everything with you to breakfast. After breakfast we left the ship and retrieved our luggage in the Customs Hall in Amsterdam. In summary, I have to say that I was pleasantly surprised with my Costa Cruise experience. It definitely was value for money in this category. Their shorter itineraries to different ports could work for us and I am interested to try some of their newer, larger ships. But, I would probably only do so with the Intenditore Drink Package, access to a smaller restaurant venue and not the MDR……fingers crossed for a sweet, suite deal! Read Less
Sail Date August 2018
We chose this cruise because it departs and arrives from a single location (Savona), where we can park our car safely. This is our third time to cruise with Costa and we always enjoy their friendly service and their on-board entertainment. ... Read More
We chose this cruise because it departs and arrives from a single location (Savona), where we can park our car safely. This is our third time to cruise with Costa and we always enjoy their friendly service and their on-board entertainment. The itinerary included some of our favorite locations (Malaga and Barcelona), as well as some places we had not been before (Valencia and Cadiz). The length of stops was okay, except for Barcelona, which was only about 4 hours and was therefore pretty frustrating. Savona is always our starting and stopping place for Costa cruises. This is a lovely little Italian town. Boarding was well organized, with parking and luggage service. We dropped our bags off together with our car, then walked into the terminal and waited for our boarding time. The parking/luggage attendants are really friendly and they took excellent care of our luggage and our car. After boarding, we had time to have a drink or snack while enjoying a view of the harbor, waiting for the cabins to be ready. When our cabin was available, they advised us, and then our luggage was there waiting for us, without incident. Disembarkation at Savona is chaotic and not so well organized. Although Costa enforces the disembarkation schedule, there were too many people in the terminal at one time, making it very hard to negotiate with a wheelchair AND baggage cart. However, we were prepared for this and we just took it as it was. We were driving to our next location so we were not stressed about meeting a plane or train, but I can understand others who did have to deal with that stress. We highly recommend to others to NOT plan to drive a long way on the day you leave the cruise, because you will be really tired. We normally drive a few hours to Firenze (Florence) that day, and that is as far as we would want to drive that day. Prepare to be exhausted at the end of a cruise. On board, we enjoyed the evening shows with fantastic dancers and great musicians. They truly make it easy to have fun. This time we were less than impressed with the overall dining experience, where we felt that the variety was limited, and the qualify of food was not as good as on previous Costa cruises. Unfortunately, Costa does not really cater to travelers in wheelchairs. They have some accessible cabins, but very few accessible suites, and so far we have been unable to get a suite, even though we tried to reserve from the first day the cruise was available online. Maybe we have to have some other connection that we don't know about. More about the cabin below. Excursions organized by Costa do not offer wheelchair accessible buses, so it is up to us to organize ourselves. We gave the "Public rooms" category a lower rating because in many places, the music was way too loud, making it impossible to have a conversation. However, we found a piano bar where the music was to our liking and not too loud, and there we enjoyed snuggling with drinks and having time to just be together as a couple. Overall, we had a great time and are looking forward to another cruise in the next couple of years. One plus of traveling with Costa is that they are registered in Italy and therefore are subject to EU regulations. One of these regulations states that when traveling with a disabled person that needs constant assistance, the companion/carer does not have to pay other than drinks and taxes. Costa respects this regulation and therefore we pay full price only for one of us. However, beware that if you are eligible for this allowance, you must request it from Costa BEFORE departure. We learned about this during our second Costa cruise but too late to request it for that cruise, so this time we were wiser. Read Less
Sail Date April 2018
We were looking for a Mediterranean cruise to take the middle week of a three week vacation. After reading a lot of reviews, we booked this cruise on the Costa Diadema with a little bit of trepidation as it seemed a majority of the ... Read More
We were looking for a Mediterranean cruise to take the middle week of a three week vacation. After reading a lot of reviews, we booked this cruise on the Costa Diadema with a little bit of trepidation as it seemed a majority of the reviews were either four star or one star. From the very beginning, we knew we were going to love this cruise.....checkin at Civitavecchia was seamless -- we showed our tickets and passports and were boarded without a wait....have never had that happen on any cruise ship, yet alone one that had close to 5,000 passengers on it! The cabin was nice sized with very comfortable bed and ample room to move around. Our cabin steward was outstanding the entire week. Since we had been on vacation for a week already, we had laundry needs, and Costa was the best, with a laundry special of 25 pieces for a flat rate of $20 euros, washed and folded. The cabin was made up each morning and evening. Dining was a great experience every evening in the Fiorentino Ristorante. Our waiter, Ajid, was the best we've ever had on a cruise. The menu was fantastic, with three or four special choices in each category, plus a standard Italian fare always available. My wife and I both cook gourmet recipes, and this food was five star in every respect; choice, presentation, flavor and service. Being from USA we had bottled water at our table each evening free of charge. Sparkling for me, still for my wife, with full bottles sitting on the table when we sat down. We were never rushed, nor did we ever wait too long. We ate at the Teppanyaki Grill one evening and it was a fun show and marvelous Japanese food, right down to the Miso soup and Asian ginger salad. We had lunch one day at the Lido buffet, and like most cruises, found it to be a feeding frenzy, although the food was better than we've had on other cruises. Most mornings we opted for breakfast in our cabin at no charge, as we had paid a little extra for premium services. The excursions were well planned and reasonable, as cruise ships go. We appreciated the fact that Costa forewarns customers which excursions might be difficult for mobility impaired passengers. We took three 'easy' tours, which were perfect and still let us enjoy the major sights of each port.... Disembarking was just as easy and flawless as getting on the ship! No long waiting for our time slot, we were out of the cabin at the required 8:00 a.m. time, went to breakfast, retrieved our passports and left the ship to find our luggage waiting. Would we take Costa again? In a heartbeat! We have decided that all the negative reviews come from people who do not understand European service. While many of the passengers seemed rude and would brush by you, that is just the way they are. Announcements were always made in several languages and easy to understand. The 10 euro daily service fee is below that of most other cruise lines, and in fact we tipped both our room steward and waiter additional before we left the ship. Ship crew was not indifferent as many people have said, but were attentive to and responsive to all of our needs. Well done, Costa Diadema, and thank you for a wonderful experience! Read Less
Sail Date March 2018
I brought my elderly parents on a Cruise for New Years. We have been on other Costa ships before as well as the Norwegian Gem. I was very concerned when I saw the terrible reviews for this ship. Our previous experiences with Cost were ... Read More
I brought my elderly parents on a Cruise for New Years. We have been on other Costa ships before as well as the Norwegian Gem. I was very concerned when I saw the terrible reviews for this ship. Our previous experiences with Cost were quite good, so when I saw the very cheap price, I booked right away. Well, I was glad to see that the poor reviews were not reflective of our experience. Although there is room for improvement, the overall experience was quite good. Let me start with the positives: The food in the dining room was very good. A bit hit or miss, though. Some days/evenings it was delicious, others it was just ok. But it was never bad. We went there for most breakfasts, lunches when it was open, and all dinners. Our waiter was fabulous. Although he was very busy he never made us wait or feel like we were asking for too much, even when we asked for a different entree or dessert because the one the next table ordered seemed delicious! All the staff was very friendly, approachable and willing to help with any requests. The negatives were few and far between: The buffet was NOT GOOD. The food was mediocre at best and the lines were ridiculous. There were far too few sections open at all times. There were always some sections closed and with a full ship, that shouldn't happen. When we first arrived, it was about 4:30 by the time we went to our room and got settled. When we went to the buffet it was closed! I thought that was ridiculous. This was our 5th cruise and on embarkation day, we could always find something to eat. The servers we spoke to told us we had to wait until the buffet reopened at 6:30. Well, with two elderly parents, I wasn't going to give up. Finally, we found the buffet manager who made us 3 plates of food to eat. It was very nice of him, but I didn't appreciate having to hunt someone down to beg for a meal after we paid for an all inclusive cruise. Another thing I think needs to be looked in to is the accessibility for the disabled. I was very happy to see that on the second day at the pool, many lounge chairs had disability reserved signs on them. It was great. However, I didn't realize this was only because the ship was in its first port. When most people left the ship for excursions, the disabled signs were place on the loungers, when the ship was at sea, the signs disappeared. This makes absolutely no sense. When the ship was docked there were tons of empty loungers. There was no need for the signs. When the ship was at sea there was nowhere to sit. That's when the signs should have been out. The worst part was that the people on the ship (tourists) were so rude! They took towels off loungers and claimed them for their own. And I don't mean those loungers where people placed towels and didn't return for hours (that happened too). I mean I left my towel on a chair, brought my dad to the handicapped bathroom (I was gone for about 5-6 minutes) and when I returned someone had removed my towel and put their things on my chair! And try getting into an elevator with a person using a walker! People don't even let those on the elevator exit, before they shove in! We often times were the first people waiting for an elevator (we actually pushed the button) and when the elevator arrived, were not able to get on because those who came after su beat us to it! I don't expect special treatment because my dad has a walker, but I do expect that if i get to the elevator first and a bunch of other people arrive, they let the first people go first. Or is that just a Canadian thing? I never have this issue in Canada! Finally, the only other thing I didn't like was that just about everything cost extra! I mean even pizza and hamburgers! They had regular hamburgers at the pool grill during the day and they were very good, but if you wanted one for dinner it was considered a specialty restaurant. This was true for pizza as well. I get that the fine dining restaurants would cost more, but pizza and burgers? Other than that it was a very nice trip. The cruise line can't control the behaviour of the guests, which was the main problem. If you can put up with rude travelers, you will be fine. Read Less
Sail Date December 2017
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
Sail Date December 2017
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of ... Read More
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of wasting our time. But it is our last trip with my brother before he went overseas, so we decided to go. And seriously, this is my first cruise and it is AWESOME! well, for me the ship was huge (although they said it's a small ship). Food was FREE (even for semi fine dining version), unlimited and great (especially for indian food), but you have to pay for other premium drinks. the timing was PERFECT (23 Dec at 22.00 until 27 Dec 14.00). I respect all of the crew members that give their best effort to serves us day and night with their best smile to ensure our best experience on cruise (THANK YOU!). The cabin design is old fashioned, but CLEAN, they clean our cabin twice a day. Endless parties and event for sure. Definitely WORTH IT for their value for money. To get this personal, I'm 22 yrs old and I came from Indonesia. Not really the best cruise for my age, but I totally recommend this cruise for FAMILY who had kids around 12 yrs old. Read Less
Sail Date December 2017
I choose this cruise because I wanted to try a different experience and I expected a little more from an old, Italian ship. I have cruised before Star Cruise Virgo & Gemini. I would say they are so much better. Bascially, it is ... Read More
I choose this cruise because I wanted to try a different experience and I expected a little more from an old, Italian ship. I have cruised before Star Cruise Virgo & Gemini. I would say they are so much better. Bascially, it is just like any other critiques that i saw from the internet about the ship. For the first day, it was already a hectic. Nobody told us where to queue for checking in onboard. My boyfriend and I checked in our luggage and went straight to ask for more information about checking in. We were told from a costa uncle that we just have to queue along with the crowd and wait for our colored tags to be called. First we arrived at the scene, the crowd was overwhelming. Everything were just not organised. There was no line to queue. Everyone was just queuing in whatever way they like. So we queued along with them. After about an hour, my boyfriend realized we were in the wrong queue. We are Singaporeans and yet we are queuing at the foreigner's passport side. Nobody even asked us whether we are Singaporeans or not. So we wasted an hour plus queuing for what is not supposed to be for us.It was really ridiculous given that we arrived at the terminal 1 hour earlier and could have already be inside the ship rather than queuing for the wrong queue. Following, we checked in to our cabin and we started boiling water. The water tasted WEIRD! The water has a taste of metal and salt. I cannot believe even water doesn't work for us. We even had to purchase 1.5 litres of water bottle to drink fresh mineral water on the cruise. So we couldn't even make hot water to enjoy the teabags in the room. We pay for the cruise, the onboard gratuities and yet we have to pay for fresh mineral water too. It is seriously too much. After settling everything, we decided to turn in for the night. Our bed were 2 single beds joined together so both of us slept on different single beds. The next morning, my boyfriend had bites from bed bugs. It was terrible. Initially, we did not know whether it is a bed bug or mosquito bites. Hence, we just shrug it off. After the 2nd night, the bites got worse for my boyfriend. It was huge, red, swollen marks. So, I decided to write a note to the housekeepers and requested them to sanitized the bed. And they did. The service crew also called to check in on this matter which was professional. Not that I wanted to pursue this matter but it is just not right to do things halfway. Everyday the housekeeping team would make the cabins. However, i realize they did not take the effort to sanitized it properly. If they did, there would not have any bed bugs. The reason why i say they never sanitized our beds every time is through the smell. The day when they sanitized our beds was when we complained about the bed bugs, right away after they make our cabin, we could smell the sanitizers. Yet, for the other days, there are none. The next ridiculous thing is dining. The ciabatta breads was SO HARD that i could throw the bread and knock out someone.The food was not that bad. However, it was just a repetition. Almost every lunch and dinner for ala carte, the food is very similar. It was like the chefs do not know how to cook other dishes other than the same old dishes. We had the 'sherbet of the day' - pineapple for 3 days straight. How is that sherbet of the day? More like sherbet of the whole trip. It was like as if the pineapples from the buffet line had too much leftovers and they just come up with the idea of using the pineapples to make sherbet. Some food from the breakfast buffet line was also cold when we were the FIRST few customers to enter the buffet. This is just too much. I did not expect the 'beforehand prepared food' to be piping hot. However, I could have at least expected warm? The service from the buffet line was relatively okay. When we queuing for our lunch and dinner in the ala carte restaurants, the service staff actually allowed some customers who cut queue to enter the restaurant! That is so disappointing. People queued for a reason and it is to be fair. The worse thing is that the service staff actually allowed the customers who cut queue to enter the restaurant without even trying to stop them or asked them to queue. WHAT IS THE MEANING OF A QUEUE THEN?! At the last day of our cruise, we had lunch at a ala carte restaurant. We were the first few to get our orders done but we waited for the longest time. I do not blame the service for being slow because they are serving a lot of customers. The most outrageous thing is what I actually heard from one of the waiters. As we waited 1 hour for our appetizers, I asked one of the waiter (who is not in charge of serving food to our table) about our food. The waiter said:" Hi madam, this table is not my responsibility. You have to wait". My immediate reaction was like WHAT?! How could a waiter say that our table is not his responsibility when he did not even take the effort to check for our orders. Even if our table is not in charged by him, he should not even say that our table is not his responsibility. Anyone who had worked before F&B would even have the brains to know that whether or not the table is in charged by you, you should at least try to give a satisfactory reply to the customers. Moving on, the swimming pool was literally SALTY! I had mosquito bites a few days ago and i went swimming. The moment I dipped myself into the pool, i could feel my mosquito bites with intense pain. It was like putting salt onto my wound. Even my face was extremely painful after i swam a few rounds. Both the spa's swimming pool and the main pool is salty. It is not worth the swim. I swim to relax but instead it spoiled my mood. Last but not least, I would say i pay a rather absurd amount for the cruise. It is not worth the money. Everything onboard is by USD which makes it more expensive. On the trip, i had more worries than anything. It is supposed to be a fun-filled relaxing holiday but it turns out to be the worse. In total, i pay an extra 52 USD for onboard gratuities with a sum of $500+ of cruise fees. This cruise is totally not worth the money for the treatment i received. Other than the above mentioned, the staff of costa was rather friendly. Read Less
Sail Date November 2017
osta Magica 8th September to 21th. Amsterdam, Dover, Le Havre, La Coruna, Leixoes, Lisbon, Gibraltar, Malaga, Civitavecchia, Savona, Marseille. Getting on in Dover & off in Savona made this trip a lot easier for us, so many ... Read More
osta Magica 8th September to 21th. Amsterdam, Dover, Le Havre, La Coruna, Leixoes, Lisbon, Gibraltar, Malaga, Civitavecchia, Savona, Marseille. Getting on in Dover & off in Savona made this trip a lot easier for us, so many thanks to the lovely Amanda in Genoa for making this possible, she has proved more than once to be a true credit to Costa, she & her colleagues are always polite and helpful, sorting out our many needs.   Our fifth time on the Magica completing our 200 days with Costa, usual lovely cabin on deck ten, spotlessly clean and an extremely helpful room steward who soon had us settled in even help us to un-pack. Through cruise critic we had spoken to others on this trip before going, this proved to be a nice way to meet up, Adelaide & Frank from the US, Lilly & the Vagabond from Italy and our table companion's Tine & Bob gave us so much enjoyment we could not thank them enough for making this cruise special. We have become use to the crew of this ship who always go that extra step in ensuring we have everything we need, certainly better than the bigger Costa ships which seem to have lost some of the personal touches we have come to expect from our many Costa cruises. The larger ships like the Diadema do not have the same friendliness as on mid-sized ones, probably down to the huge numbers of passengers on board.  We tried, with some success two tours on this cruise, the first in Le Harve to a small fishing port on our own, mostly on the level so my walking was manageable made a nice change to be able to get off, although had to get assistance boarding coming back as tide had come in and gangway far too steep for me. Next to Oporto lovely river trip, sightseeing by coach, visit to Cathedral, major problem going back to coach up a really steep slope, however tour guide had coach brought down to us and assisted us on, really understanding driver and indeed guide, Costa should consider maybe mini-busses for the few English who often have tours cancelled, after all we have managed to use taxis in some ports.   Dining was in the Perla Diamante/Suite restaurant above main dining room aft, far too crowded now, with new club rules adding many more guests to an overcrowded room during the evening meals, with table allocation by number & two sittings, not as nice as our previous enjoyable meals there. Food was again disappointing, one day excellent even outstanding, next inedible and menus difficult to understand, no good translating to English but then using mostly Italian terms. Surely the number of plates being returned with food left raises some concerns, one evening ordered a special (lobster) which was so overcooked and tough I asked Maître D to return it to kitchen, no problem but no feedback or explanation as to why, just offer to choose something else, which was a veal medallion & really lovely.  Perhaps I should send them copies of the wonderful menus of the early 2000's  English Host Stephanie was an absolute joy, as our special member of staff she booked all our onboard requirements made us feel welcomed and visited us many times during our cruise, checking that all was okay. As we don't venture ashore much now it is so nice to chat with members of the crew who always had time to stop and enquire about our day, bar tenders, waiters, even maintenance workers on deck spoke, which to me makes a great cruise. The Magica is laid out like most ships of Costa so very easy to find way around all areas were clean, slight down side to the piano bar, no coffee now, but lovely waiter from classical bar next door brought me Cappuccinos on the hour each night with a smile. All in all still a great way to spend a couple of weeks in the sun on one of my favourite ships. Now looking forward to the Diadema at Christmas first time back on Costa for the festive season for over 10 years. Not quite the best ever Costa cruise but very close. 9/10 Read Less
Sail Date September 2017
We chosen this Cruise because it was an opportunity to know dfferent places like Stockholm, Helsinki, St Petersburg, Tallin, Riga, Port of Kleipeda and Gdingen and Gdansk finally back to Kiel. The trip was great, the Staff amazing polited ... Read More
We chosen this Cruise because it was an opportunity to know dfferent places like Stockholm, Helsinki, St Petersburg, Tallin, Riga, Port of Kleipeda and Gdingen and Gdansk finally back to Kiel. The trip was great, the Staff amazing polited and helpful. The cabin was very clean, several times a day it was checked. The food floor, nineth floor was very clean and offered several meals and the quality was very good. The special restaurant was very goo also. We only did the Ship Excursion in St Petersburg and it was very well organized and well done! The great setback is the internet connection. It would be better and more correct to say there was NO INTERNET ON BOARD. Either you have a twenty fours hours package for five euros a day, which does NOT WORK PROPERLY. Or you have choices of packages of 250 MEGABYTES or 500MEGABYTES or 3 GIGABYTES. Prices hanging from 32, 47 or 109 EUROS per package. BUT then comes the BIG catch , which you find out later written in very small letter at the botton of the page ...remember to disconnect by typing logout... What happens if you do not do so, there is a stopwatch measuring your use and then your package is gone almost without using it. An absurdity, it seems done with really bad faith!!!!!! Who after each use of your phone, whatsapp, or anything similar connect and disconnect every time. PLEASE Sirs, either you do not offer this lousy type of internet connection OR offer a reasonable one which might be used in your favor to send family and friends how we are enjoying the Cruise. Read Less
Sail Date August 2017
This cruise was chosen by Altius Insurance Cyprus (my husband work in this company) as a reward. It was my first cruise, but definitely I will do it again!!! The ship was so clean, nice odor, you could smell the cleaning odors ... Read More
This cruise was chosen by Altius Insurance Cyprus (my husband work in this company) as a reward. It was my first cruise, but definitely I will do it again!!! The ship was so clean, nice odor, you could smell the cleaning odors everywhere. We had cabin 6109. The service was amazing. The man that was cleaning our cabin was so polite. The dining on the second deck was amazing. I was wondering how they could serve so tasty food to thousand people "a la carte". The waiters were amazing...so polite! What impressed me the most was the guy and the team in charge with the entertainment!! I remember his name! Louis...was everywhere...dancing...singing... presenting...amazing humor and energy! But what amazed me the most was the assistant bar manager: Pantelis Zoografos! What a personality! I am a marketer and maybe I evaluate different than other people but his eyes were everywhere, ready to offer his services, to say a joke or to say something nice! Make me wonder if this man was born for this job or maybe the job was invented for him!!! Read Less
Sail Date August 2017
We booked this cruise for a wedding anniversary. 6 months in advance we booked the cruise. On advise of Neckermann Cruises we also booked all our excursions on line a few days later, what gave us on some excursions discounts up to 35%. ... Read More
We booked this cruise for a wedding anniversary. 6 months in advance we booked the cruise. On advise of Neckermann Cruises we also booked all our excursions on line a few days later, what gave us on some excursions discounts up to 35%. We choose English for all excursions. When arriving it was well organized and we got on board: impressive and a very nice clean cabin with balcony that was much bigger than we expected: a big hotel room. On the bed there was a latter that we had to go to the excursion desk. On our last excursion in Bergen there was no English available and we couldn't even take the same in another Language. They cancelled this excursion and we had to book an new excursion. 2 days later we received again a letter for a problem with an excursion on which we had initially a reduction of 22%.. English was not available but we could change it to French. We had to sign a paper but that was at full price. Luckily I had print of all our excursion with the price we paid with me. I told them that I wanted at least the same deduction as the original one. Apparently that was impossible to book in their system !!! After some discussion we had a price that was only a few euro more expensive then the original one. We felt that this wouldn't be the last excursion that would be cancelled so we went to the hospitality desk and explained the problem. They called the excursion responsible and told he that it was normal they cancelled the initial excursion (with price discount) and booked a new one (without price discount). We said we did not agree because WE made no error. Reaction: If we didn't accept their proposal they would cancel ALL our excursions. THAT WAS A THREAT !!! When we received again a letter that the excursion in English was cancelled we said that we would not join another non-English speaking excursion. Their reaction: we booked it so we had to do another excursion. After some words they cancelled the excursion. The last day -1 of the cruise on board there was a meeting for English speaking people on the procedure with luggage on how to leave the ship. There were about 20! people. The Costa guide asked as a first question if we were all satisfied. I think she regrets that asked that question: After about 10 minutes she stopped the negative answers on her question (we said nothing) and she told us not to judge the cruise based on the excursions... Apparently there was on the first day a welcome meeting in English, that no-one present was aware of but that we have seen for other languages when we passed through the saloons. They had forgotten to notify the +/- 100 English speaking passengers on board. In that welcome meeting they would ask that all english speaking people would only choose the same 1 excursion per day, because of lack of English speaking people. INCREDIBLE! When we were on excursions with multiple languages on 1 bus/boat they first spoke the other langauge. The English speaking heard something like: The building that was on your right was... ) = Always to late. Another example was in Bergen where the guide did an explanation in French in a street. She told them they could walk around an to be back in 20 minutes. Then she explained it in English some 15 minutes and we could walk around and had to be back in... 5 minutes. It was always like that... Annoying. On board the performers were really Italian and Spanish oriented: They sung many Italian songs unknown for us while the Italians were having the time of their life. The HI-5 Band was the only band that played international known songs all the time. The saloon where they played was of course always overcrowded. These was our favorite band of course. The other performers was singing there texts in phonetically English! It often looked like a Karaoke show... The buffets and a la carte restaurant were very satisfying. !!! We strongly advise not to book this cruise if you are not Italian, Spanish, French or German speaking !!! Read Less
Sail Date June 2017
I have traveled to many places all across the world, but this vacation was my absolute best yet! The Costa Diadema is a huge(really, really Huge) ship with things to do for people in every age. From going to the Daily show att 9.30 PM to ... Read More
I have traveled to many places all across the world, but this vacation was my absolute best yet! The Costa Diadema is a huge(really, really Huge) ship with things to do for people in every age. From going to the Daily show att 9.30 PM to playing bingo, there's something for everybody on this ship! The staff on the costa Diadema is well trained and always put you first. The service is outstanding. We ate dinner in the Fiorentino Restaurant and the food there was amazing! There is a new menu every day where you can choose four different courses. You have the same table and server every night which gives you a "luxurious" feeling. At all the ports you could chose from going on an excursion(which comes with an extra cost) or just take the shuttle bus to the city you where in. We went on several excursions and att all of them there was a professional tour Guide who told us about our different destinations. The cabin was spacious and very clean. You could choose from getting your room cleaned once or twice a day, and during the morning or the evening. Great experience and would love to go again. Read Less
Sail Date June 2017
We are from the UK and after previous cruises on Princess Royal Carribean NCL Carnival we were worried about the sailing we had booked on the Costa Facinosa from previous reviews we had read we got a great deal for £399 each in an ... Read More
We are from the UK and after previous cruises on Princess Royal Carribean NCL Carnival we were worried about the sailing we had booked on the Costa Facinosa from previous reviews we had read we got a great deal for £399 each in an inside cabin for the South America Transatlantic cruise back to Europe . We had no need to worry at all the ship was one of the best we have sailed on she is pure elegance and the inside cabin was the largest we had stayed in and the bathroom was huge with a large shower .Plenty of storage space in both and the bed was so comfortable. The ship was spotless and the elegant quality of the furnishings and lighting truly amazed us. The crossing was so smooth and we had hot sunny weather most of the way. After reading previous reviews that no one spoke English this was a complete load of rubbish. All staff spoke English the daily update was printed in English and the Captain gave updates in English too. After reading reviews there was nothing to do during the day again a load of rubbish there was something to do from 10:00 to 18:00 every day. We joined in pool games quiz afternoons dance lessons art and craft lesson all with English speaking staff and there were many more activities to choose from. The food and quality was some of the best we had eaten on any ship the quality of the Italian hams cheeses bread pizza meats soups salads etc etc were of a really good standard. Every evening we had a different five course evening meal in the restaurant on Deck 3 and during Gala Nights the meal was also excellent.Lots of people did wear elegant outfits for the Gala Nights. We enjoyed the shows on an evening so much variety acrobats dancers opera singers magician illusionist and many more . We would highly recommend the ship and really enjoyed the South America Transatlantic crossing we had so much value for money and would not hesitate to book another cruise with Costa . Read Less
Sail Date March 2017
Firstly i wish to draw attention for other travellers to what happened to us: It clearly states on our invoice to pay by bank transfer, we were told initially when to do so which we did, however Costa subsequently made a deduction for ... Read More
Firstly i wish to draw attention for other travellers to what happened to us: It clearly states on our invoice to pay by bank transfer, we were told initially when to do so which we did, however Costa subsequently made a deduction for the same amount of 3000 euros from the original card which we had used to make the deposit 12 months earlier, despite my saying not to use this card again. I called to point out and was told it would be refunded straight away, 2 weeks later nothing and each time i called no one seemed aware what was going on with different variations and different people each time i called. They have a free call back service to make a booking, but once you have done so they do not seem to want to know and you have to call at your own cost! Eventually 3 days before the trip we did receive most of the money back but with a shortfall of 70 euros which was due probably to a difference in exchange rate/ bank charges ( we live & so booked in Spain and the original card was a UK card) however through no fault of our own do not see why we should be out of pocket at all. I complained again and was told it would be refunded to us before the cruise, but again No! Once on board i went to speak to customer service, in my opinion and for the sake of keeping our group of 8 people happy i felt they could add this relatively small amount of money to our on board account to use on the ship, it was our own money we were simply asking for it to be given back. The attitude I was met with was one of total indifference, a fob off and go away, stop bothering us approach, yes yes it will get sorted but its Xmas so theres no one available, come back in 3 days!!! I did this and by now am seething only to be met with more of the same! No one on board, so i am told, had the managerial authority to just make a decision, i had all the bank account evidence and an email from Madrid office which agreed that it was an error BUT they STILL could not authorise to give us the missing money. I asked to speak to someone in authority and again was fobbed off with an english speaking supervisor and finally a department head but still without any authority to do anything..... NOT Even APOLOGISE! Not once did they say sorry to us! I was told they now had to wait for email authority, i said just pick up the phone! Finally on the penultimate day of our cruise they added the 70 euros to our on board account, still not an apology or gesture of goodwill, it was as if it were my fault, how many customers has this happened to, and how many people simply pay the full balance which is on the invoice they sent out 3 times, on booking, on the 25% due date and on final bal due date, never do they send an actual statement showing the DUE amount, i am sure some people forget they have paid the 50 deposit & i doubt Costa would tell you because had we not noticed the extra 3k disappearing and calling to chase it we would never have had it back! Now on to the cruise itself: The dining experience was a pretty hideous event, we had the second sitting beginning at 9.15 pm which for us it is far too late, (& the 6.15 one is too early) and took far too long, exacerbated by the fact they had just implemented a new electronic hand held device for taking orders. The result was our poor waiter was in a state of total confusion for the entire week, he told us he was supposed to have an assistant but he was always deployed elsewhere. The food came in erratic order, eg of the usual 5 courses available not all of us ordered each one, but instead of bringing all the first courses followed by second course etc he seemed to bring them randomely, this resulted in one person eating the main second course whilst someone eating desert, on one occasion one of our children got nothing even though he had ordered the same as other people. We laughed when one person got something as we tried to work out which course it was saying ooo i have got that to come next! Each course should be served together. Although a lot of effort was put into the gala Xmas eve & Xmas day menus, and it was followed on the 3rd night with an extra special menu by a celebrated chef, this meant for 3 nights in a row there was "gala" type food and was too much on consecutive evenings, the portions were too large in my opinion, i would have preferred smaller "taster" size portions of each dish to enable us to try more without over eating and judging by the amount of waste returned to the kitchen, i think others felt the same. Breakfast in the foirentina restaurant was nice if you just want an alternative to the buffet, but dont expect the hot food to be so! The pancakes i ordered were far too thick and freezing cold with little or no syrup. The Eggs benedict turned up freezing cold, as if they had never been introduced to a pan! and on our final day the hot waffles i ordered never materialised at all! The bars and entertainment were on the whole great and we loved the variety available, always somewhere to enjoy live music, our favourite was the country rock club where the band and duo were fabulous. Disabled facilities are very good, level access to all areas, mums window cabin was amply spacious for a wheelchair to turn and manoeuvre & level floor shower and spacious bathroom. Some of the disabled loos however opened the door when they should not have done so beware! On a final note i booked the holiday 12 months in advance and as we were travelling as a family with 4 cabins one of which was for a wheelchair bound person i asked for our rooms as close together as possible, especially for mine to be close to hers so i could help her when necessary. We initially had 9003 & 9131 which is half the ( huge) ship away, and the others on another deck, despite emailing each month to ask for closer cabins i was always told that there had been no more cabins released yet, finally in October to be told the ship was almost full!! How had that happened when there had not been cabins released - ridiculous, how far in advance must one book in order to get what you want! In the end by coincidence i called once when a closer cabin was located so i ended up with a cabin around a quarter of the ships length from my mother, i still had to trip along the corridor each morning to let in her breakfast server but that was not so bad, but it would have been nice to have been next door. Disembarkation was good, they allowed mum to keep the room a little longer and there was no rush to disembark for us all. On the whole we enjoyed the cruise, but next time I will try another company! Read Less
Sail Date December 2016
We chose this voyage because the timing allowed us to complete an earlier Princess cruise; spend a week driving the northern lake region of Italy; pick up this cruise, and then put us in position to cruise back to the States. (We were ... Read More
We chose this voyage because the timing allowed us to complete an earlier Princess cruise; spend a week driving the northern lake region of Italy; pick up this cruise, and then put us in position to cruise back to the States. (We were celebrating our 60th anniversary/80th birthdays...while we both were still standing.) We've traveled Costa previously. Costa Cruise Line may not be for everyone; it has been good for/to us. For whatever reason, some travel agents will not book you on Costa. If you find this to be the case and you really like your agent, book the cruise yourself and having done that, transfer the booking to your travel agent. Failing that, book the cruise yourself and forget the agent. Costa, in Europe, caters to typically not less than 6 nationalities aboard the ship. Your announcements are therefore (typically) in 6 different languages! Italian, German, Spanish, French, Portuguese, and English. With the increase in Asian tourists, do not be surprised if additional groups are catered to. The preceding isn't bad, it just "is". Since the groups mentioned are on board, the ship's tours are offered in the respective language. That's the good news. The bad new if not enough people of a group book the tour; the tour is cancelled. The option is to join another group's "language" tour. The tour office is well organized and joining the correct tour is typically a non-event. Regarding dining room seating, somehow you are seated with a group that speaks your language. The food is OK. Formal nights are a farce (at least on this cruise). Tennis shorts and sweater around the neck was allowed. Entertainment was generally good+. The "My Way" dining room is less crowded since the majority of guests opt for the NY one. Service was fine in the dining room. Their main floor show is excellent with good cast. The other shows are good/typical. As with all cruises, there are daily events throughout the day such as lectures/demonstrations/movies and such. Their Internet room is fine. There are also stores in which to shop and naturally a Casino. Their "front desk" will change money (U.S./Euro/Pounds) which is important since you'll need $20 in pounds if you are going on a tour in Britain and plan to snack/have coffee. If Costa is going at the time you want to go; to the place(s) you want to go...the go with Costa...if nothing else, the price will be right! Read Less
Sail Date May 2016
First I would like to say I called the Costa Cruise line several times prior to booking to be sure, that as a Orthopedic, Chronic Pain and Cardiac Handicapped person, I could get from where the ship docks to the front of the port. They ... Read More
First I would like to say I called the Costa Cruise line several times prior to booking to be sure, that as a Orthopedic, Chronic Pain and Cardiac Handicapped person, I could get from where the ship docks to the front of the port. They assured me .....no problem they supply intraport buses. When I got to Olympia, Greece. I disimbarked and asked where to wait for the port transport. "sit right there, they come every 20-30 minutes" and 1 hour and 45 minutes.later, I made my way back to where I disembarked and asked the employee at that station a tall man from India (name tag), when and where were the buses. He looked me up and down, "you look like you could use a walk, it is 2 kilometers to the front of the port". I was in shorts. My long scars on both legs, the 1 inch shorter left leg were visible. He couldn't see the heart failure which wasn't well controlled by medications in a situation where there is uncontrolled salt in the food and this particular heart failure is best treated by transplant which I don't want to do. My legs were swollen, I was obviously diaphoretic and short of breath. Who was he to tell me "you could use a walk'. I missed this port entirely. I swam instead in the ship pool, grateful not to have body to body contact as usually happened after 9am. Hot water, Tea and Coffee were only available at Breakfast and 'Tea Time" unless you purchased a special beverage package for Hot Water. What a stupid issue to anger the passengers over......the hot water is a by product of the engines being on, which they always were. Food was terrible and took 2 hours and 30 minutes most nights in the main dining. The Sugar Free dessert option were Excellent on a consistent basis. Those Chefs should really write a Diabetic Dessert Cookbook. We asked several times if we get in and out in an hour.....we were told to go to the buffett. But I can't carry plates and walk as I need to steady myself on something. The cabin was quite worn. Light switches had gouges out of it exposing what looked like cork. The balcony was rusted in many areas with the metal separating. I was afraid. Entertainment. The Acrobats and Magician were really good. The Costa Cruise dancers and 2 singers that performed the other nights were okay if it was 1 performance. They did the same hip hop dance style every night just in different costumes. I have been on 25 cruises........this is probably the worst service. The best part was the 7 ports of call, though once you got there Split Croatia an improvished port hat didn't have anything to offer, other than a bus rides viewing hanging laundry. It was also Easter. I was hoping for a Sunrise service. The only services were for Catholics and they were at Midnight and 5 pm on Easter Day. They have an option to send 1 email at 20 cents Euro/ minute. What they didn't tell you was that it took 16 minutes to send a 1 paragraph email and though we asked several times first if there were any other charges they billed a $6. nondisclosed registration fee. I took the Internet brochure to the front desk and showed them there was no disclosure about this $6. registration fee. The guy said too bad you have to pay it. It cost $9. to send a 1 paragraph email. It would have been better to wait for a port with a McDonalds and buy coffee and send from there. Read Less
Sail Date March 2016
Service all around the ship was terrible, the staff was rude and angry. Every activities is spoken In Italiano. The food was really bad, on every restaurants, i tried Them all. The samsara spa was A mess, bad service, not ... Read More
Service all around the ship was terrible, the staff was rude and angry. Every activities is spoken In Italiano. The food was really bad, on every restaurants, i tried Them all. The samsara spa was A mess, bad service, not organised og planned at all, They Can not handle A situation In rough sea, the staff gets sick, the guest gets sick, and the guest who Can handle the rough sea is not informed about Any delays, it was panic all over, They are not trained to manage A situation like that. We took our kids to the squok babysitting, not once They we're offert something to drink, when we Pick Them up, They we're thirsty and scared. The safety was scaringly bad. 3 times i ask for kids life jacket to our cabin, once at the drill, and once to the service information, and finally to the manager, WE NEVER GOT THEM !!!! Thinking about costas history, Thats unacceptable. We spent more than 10.000 euros on that Cruise, it was not even worth 1 euro. the only positive onboard was Mario, the guy who clean our cabin, he was always smileing, always knock on our door and informed us what he was doing, and best of all informed us immedly when there was something he could not do Right away. That was service. the rest of the staff could learn A lot from him. Costa cant afford to loose A guy like him Read Less
Sail Date October 2015
First time cruising with Costa, enjoyed it very much. We found the staff very accommodating and helpful. However if you are expecting a formal night with ambience then forget it. Anyone thinking of going to the expense of buying Dinner ... Read More
First time cruising with Costa, enjoyed it very much. We found the staff very accommodating and helpful. However if you are expecting a formal night with ambience then forget it. Anyone thinking of going to the expense of buying Dinner suit or special dress then save your money! We arrived in the dining room on the 'Gala night' all done up to the nines with suits and black tie to be seated at our normal table,and next to us were our fellow diners dressed in casual attire. It would seem that formal on the Diadema is that Men wear a jacket. We and our friends were very disappointed. The all inclusive package is a must. If you are a light sleeper then avoid cabin 9244 as the staff start cleaning on deck 10, the outside eating area from about 5.30/6am each morning dragging tables & chairs about! Our friends were in this cabin, and to give Costa their due our friends were moved that same day to a much quieter area. Holly, the English rep on the ship was very helpful. Will we cruise with Costa again? Not sure as we were looking forward to a more formal way of cruising. Cannot understand why hot food was not available in th dining room on deck 10 for breakfast as it was served in the same place as hot food was served at lunch! Our friend is disabled and nothing was too much trouble to assist by all members of staff. Read Less
Sail Date April 2015
Embarkation in Guadeloupe was a complete and utter disgrace, Costa ground crew where unhelpful, rude, arrogant and showed no respect or compassion to its paying customers. Having arrived at the port with a wheel chair passenger and 3 ... Read More
Embarkation in Guadeloupe was a complete and utter disgrace, Costa ground crew where unhelpful, rude, arrogant and showed no respect or compassion to its paying customers. Having arrived at the port with a wheel chair passenger and 3 suitcases there was no help or assistance nor was there any luggage trolleys. The ground crew were totally inhelpful and not at all sensitive to any of the needs of its paying guests. In fact at least 6 passengers were refused admission to the ship as they did not have the relevant printed ESTA documents. Although there was WI FI at the port the Costa staff refused to assist any passengers with obtaining these documents. Once on the ship there was no one to greet us or to advise us re obtaining our keys for accessing our cabin. It was only through another guest that we were able to locate reception and then told that our cabin keys were actually in the cabin. This was the start of our 28 day cruise, the dining experience was a total disaster with no choice of dining venues in the evening, apart from paying a further 4 euros to have a pizza or dinner in the exclusive dining room at a further inflated cost. No buffet service was avaliable in the evening and you were also refused tap water to drink having to purchase bottled water at an over inflated price. The food in the dining room was of a very poor standard with this was either cold, luke warm and extremely greasy most of the food was either left or sent back to the kitchen. This is the only cruise I have been on where most of the passengers lost weight rather than gained. The attitude of the majority of the staff apart from those that served us at dinner or our cabin steward was comletely unacceptable with them being rude, arrogant, and at times aggressive to us. The library was not accessible to a wheelchair user as none of the staff knew how to open the doors to allow a wheel chair access. The majority of the british paying guest of the cruise felt that the service was of a very poor standard and that the most of the food was inedible. Some were even so sick that they were confined to their cabins for a number of days. When we complained and stated that we did not feel the service warranted the excessive service charge we were being forced to pay, we were informed that this as not negoitiable and that we had when booking signed a contract so therefore had to pay this charge in full. The British speaking represenative on the ship was totally dismissive of any concerns unless you had booked via Costa, and basically told guests that she was not interested and unwilling to help in any way. My advice to any booking a cruise on Costa is DON'T, we had the cruise from hell and were pleased to leave the boat. Read Less
Sail Date March 2015
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