Costa Pacifica Review

-- / 5.0
Editor Rating
146 reviews

Don't like to complain, but in this case, I will make an exception.

Review for the Caribbean Cruise on Costa Pacifica
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El Jefe 17
6-10 Cruises • Age 70s

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Sail Date: Feb 2024

We chose this cruise because a group of friends were going and we liked the destination itinerary.

Right from the start there were communication issues... the Costa app didn't work for anyone with a US phone. Everyday we were told the app would be working the next day. The only day it worked was our last day in port when we were disembarking the ship. Outside our cabin, we were supposed to receive a nightly itinerary for the next day which was to include excursion tickets and instructions, but that was incorrect more than 50% of the time. That created confusion and a lot of time wasted in the mornings trying to find where and when our excursions were departing.

Before the trip, we booked a number of excursions, which were all underwhelming (at best), and when we tried to cancel one excursion near the end of the trip, they made it basically impossible to cancel and get a refund. The entire operational part of the cruise felt designed to take your money and after that, you're on your own.

Cabin Review

small but adequate.

6 Helpful Votes
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