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3 Helpful Votes
Sail Date: September 2017
Took this cruise to celebrate our 50th anv. Very disappointed. First shock was the condition of our bed. Looked like something on skid row. They put plywood under it and then blankets to try and push up the middle. Told them we ... Read More
Took this cruise to celebrate our 50th anv. Very disappointed. First shock was the condition of our bed. Looked like something on skid row. They put plywood under it and then blankets to try and push up the middle. Told them we would pay for a new mattress and have it sent to the ship in Honolulu otherwise we would get off and fly home. They then managed to come up with fairly new mattress for our room. Sink had rust on it. Mold or mildew on grout in shower. Toilet had to be fixed, sink plugged and had to be fixed. Sewer smell for 10 days throughout the ship. They had a problem but didn't want to admit it. On 5 day return ship smelled better but outside on starboard deck smell of sewer really strong. People on deck 8 didn't have a toilet for 3 days. Were told to go down to deck 5 and use public toilets. Only place to get coffee was in Buffet area. 24 hrs coffee shop they make you pay for speciality coffee do not give our free regular coffee. Charge another $40.00 per day if you want to use the front of the ship area (Santuary). Try to two bit you to death. The crew is fantastic. Always there to help. Princess should be a shame to let this ship get into this condition. Lots of rusty areas. It is coming into drydock in Victoria on Dec. 2/17. Should have been done years ago. Not a good way to promote cruising with Princess. Princess didn't have the decency to answer our letter we sent 4 weeks ago. Had a great travel agent with Expedia. Too bad Princess doesn't give them a nice ship to recommend. Read Less
6 Helpful Votes
Sail Date: September 2017
Our dream of going to Hawaii for our 25th wedding anniversary. We were so disappointed with the company Princess. It was our 5 th croissière and the second with Princess. To start our bed was like a plywood board! Hard and not ... Read More
Our dream of going to Hawaii for our 25th wedding anniversary. We were so disappointed with the company Princess. It was our 5 th croissière and the second with Princess. To start our bed was like a plywood board! Hard and not comfortable. Even after notifying the customer service, the housekeeper has put extra covers ... And nothing more! Bad has my back all the holidays! (I've never had a problem before with my back and since I came back it all came back normal!) Secondly the buffet on the 14 floors, they could not find a place to sit, lots of older people with canes and walkers on our boat and they went around the two rooms without finding a place and finally margin in their room or coffee in the 5th and sometimes I found a place in the bar to eat a donut and a coffee. If I ended up finding a place I would fill so much couple as I am 42 years old and not give my place to an elderly person with difficulty in moving it. It's a lot of trouble because in town if a pregnant woman or an elderly person needs to sit it will give me pleasure to give her my place, this is part of my values. I find it awful to experience this. My trip costing me over $ 9000 can. And I think we should be forgetting to fight to find a place to eat is ridiculous! Or even lunch in his cabin! The dining rooms are open from 7 am to 9 am with services. They are ridiculous to put a alarm to be able to have a lunch on the boat. Following my complaint they did absolutely nothing! But they are not bother to take the total on our credit card. So disappointed with this trip ... thanks to Princess! Read Less
5 Helpful Votes
Sail Date: October 2016
I chose this cruise because we live in Vancouver and it would be a no hassle (airports) way to enjoy a leisurely much needed holiday. The first day should have been the omen that would tell us how the rest of the trip would work out. We ... Read More
I chose this cruise because we live in Vancouver and it would be a no hassle (airports) way to enjoy a leisurely much needed holiday. The first day should have been the omen that would tell us how the rest of the trip would work out. We took 3 hours to check in.. everyone had been instructed to leave because they had to sanitize due to abnormal amount of Nor walk virus.. Many many people got sick... The entertainment was one step above a school production, social staff clearly did not enjoy their jobs. The library was moved to the top level of the ship where they had exciting activities such as "Napkin Folding". Really? Food was mediocre ..Do not book a set table.. the dining room was very sparsely attended .. we had a table for 8 and NO ONE showed up most nights ... the staff offered no other options in terms of moving us to another table even after we asked. The sea was rough 10 meter waves etc. Not really the fault of the cruise line but some effort could have been made to reroute into calmer waters ( we sailed the Atlantic and the cruise company we sailed with avoided a huge storm by sailing out of it's path) The stabilizers even malfunctioned coming into Victoria. Bar and Wait Staff seemed harassed and worked very hard but didn't put any extra effort in ..an example of this was ..I ordered a drink and they had run out of the mix they needed but were to busy apparently to send someone to another bar for what was needed .. I honestly do not know how this cruise company functions... We will NEVER cruise with Holland America again. Read Less
4 Helpful Votes
Sail Date: September 2016
this was worst cruise out of 14 we have taken..when I read reviews I always say, o some people just like to complain, but regarding this ship I fully understand.first, check in was a nightmare, they took us in circles to sit us in ... Read More
this was worst cruise out of 14 we have taken..when I read reviews I always say, o some people just like to complain, but regarding this ship I fully understand.first, check in was a nightmare, they took us in circles to sit us in different places,it was the girls first day at check in desk, she was clueless what to do, took forever....got to our room, 7070 and was not what we wanted, had obstructed view balcony and when we put out the loveseat sized sofa bed, it went right into the dresser so when we wanted to go to the bathroom in the middle of the night, we either had to be long jumpers or step on my grandson, not to mention it was , I think, a safety issue, blocking the path to door. so we had the bed lowered above our heads, which made so so much noise it sounded like it would come down in the middle of the night..first night in dining room, girl paraded us around dining room because she couldn't find our table and finally said, o just sit here...never got drink we ordered or coffee..moved our table the next night and got excellent service after that. the nightmare at the pool with the chairs was horrible, I am 67 yrs old , and having spent thousands on a cruise, had to put a towel on the ground to lay and get sun....however, finally found roddericks, pool attendant, who was best thing about ship..he wound put post it notes with the times chairs were empty and took towels after 30 min,,was excellent at his job...all this within 4 days of our 11 day cruise..took concerns to front desk to carlos who just had blank look on his face and could only say, sorry....REALLY?... customs at the end was horrible, told us to be there by 6:15 a.m.and they never showed up until 7..so many angry people..no one I spoke with had anything good to say..entertainment was very lacking, had 1 good show out of 11. We met first time cruisers who were very unimpressed, I told them to try a bigger ship because they are a lot nicer..love RC but this was horrible..even little things, like getting a wake up call we never got...the final thing they said was....hope you have a better time next time...UGG this I suppose to be the royal treatment?i think not..i hope everyone who said they would write there experiences really does... only gave good review of dining because of second seating Read Less
28 Helpful Votes
Sail Date: April 2016
Watch out this is long, but any review worth it's salt covers a variety of things: Date: April 29, 2016! 15 Day HAWAIIAN CRUISE aboard the “Star Princess”! Member Name: RetiredNTraveling. Embarkation: Vancouver, B.C. ... Read More
Watch out this is long, but any review worth it's salt covers a variety of things: Date: April 29, 2016! 15 Day HAWAIIAN CRUISE aboard the “Star Princess”! Member Name: RetiredNTraveling. Embarkation: Vancouver, B.C. Destination: Hawaii. Cabin Category: Aft Penthouse Suite, Cabin Number: C749, Booking Method: TA “The Second Shining of the Star Princess was truly Wonderful”! This was another spur of the moment Hawaiian Cruise, in as much, as I received the e-mail on Jan. 27, 2016 for a Mini-Suite Sale for a 15 Day Hawaiian Cruise aboard the Star Princess. The cruise was for April 29, 2016. This gave us just several month to book, plan, and finance, schedule and get to Vancouver, BC, Canada from Oklahoma. Our first and primary call was to our TA how handled everything for us. She is works wonders and had everything done within 3 days! We discussed the offer and determined that while it was short notice, the deal was just too good to overlook. Since we had have been to Hawaii before back in Mar. 2013, we knew what was needed! Over the next 3 months, we retrieved from various nooks & cranny’s and closets our suitcases and items of importance (?) as was determined necessary. I purchased a couple of new Hawaiian Shirts and an extra pair of Bermuda shorts for the trip, while the wife was pretty much in need of a whole new wardrobe since she has lost over 40 pounds in the last 6 months. We were able to take several outfits to a seamstress in Tulsa who was able to alter them for less than new. But she did require almost all new slacks and capris. We really did a good job of getting her decked out. During this time we selected a number of excursions that might be of interest to us and start to compare them to what was best for our first trip to Hawaii. We booked 4 PCL Excursions! They turned out to be really great excursions and just what we needed in allowing us to see what we wished to see. Then, we received a “Special E-mail” on April 29 with the offer to upgrade to a Full Suite from the Mini-Suite. *PRINCESS CRUISES ANNOUNCES A SPECIAL OFFER FOR CAPTAIN CIRCLE MEMBERS BOOKED IN A MINI-SUITE STATEROOM ON THE APRIL 29, 2016 STAR PRINCESS SAILING. Cruise 15 nights in a luxurious FULL SUITE for only an additional $899 per person! (Offer based on double occupancy, plus the additional cost of Princess Vacation Protection, if purchased). For us the cost was a very reasonable amount since we had received such a fantastic rate to begin with. Making that call was easy and accepting the revised location was just as easy. The suites offered were located at the aft & sides of the ship! We chose Aft Suite C749 on the Caribe deck. We had never been anywhere but the middle of the ship this presented us the opportunity to sail in an Aft Suite. Start of Vacation: We started out by spending the night prior to our flight in OKC at the Four Points Hotel. This allowed us to get up for our 6:00AM flight at 4:00AM instead of around 1:00AM if we had stayed home instead. Our flight was from OKC to DFW to Vancouver and took a total of 8 ½ hours. We flew to Vancouver the day before the cruise and stayed in the Pinnacle Hotel by the bay area. We arrived around 12:05PM and after going through Canadian customs we took a taxi (Flat Fair) to our hotel. We checked in around 2:00PM and rested until time for our private limo tour of the Greater Vancouver area. This proved to be a wonderful tour and we got to see so much that it was worth every dollar. Our tour included among other things: Vancouver’s Stanley Park Adjoining the West End of downtown Vancouver, the magnificent Stanley Park certainly enjoys one of the world’s most breathtaking settings: the park is surrounded on three sides by the ocean and loomed over by the snow-capped North Shore mountains. The Original Vancouver Established around the area’s first tavern, Gastown is the heart of Vancouver. Designated a National Historic Site in 2009 it offers a skyline that dates back to the 1800s, showcasing some of the city’s best Victorian Italianate and Romanesque architecture. Gastown is central to Vancouver’s position as one of the most cosmopolitan cities in the world, providing a rich, textured backdrop. Vancouver’s Chinatown Located on the eastern side of downtown Vancouver, the bustling district is North America’s third largest Chinatown by population, after those in San Francisco and New York. Its roots trace back to the late 1800s, when early Chinese immigrants who arrived to work on B.C.’s railroads and in the mines were settled in a ghetto on the edge of the city. After the tour, we were dropped off at Joe Forte’s Seafood & Chop House for a 7:30PM reservation. As is our practice, we usually take the time to eat at one really nice restaurant our first time in a new city. This proved to be a great choice. We spent over 2 ½ hours at supper and were treated like we were the only ones there. Then we took a taxi back to our hotel and got ready for bed as we were beginning to get a little tired from a 22 hour day! Cruise Time: Embarkation & 1st Day of Voyage Friday 04/29/16. The morning of our cruise was cool and clear. We enjoyed a breakfast at the hotel before making arrangements to boarding the complimentary shuttle to the ship. I contacted the Head Bellman for assistance with our luggage and we agreed upon the best time to catch a shuttle. At the Pier, we were directed to the proper line based upon our boarding passes and quickly preceded through the check-in process which took less than 30 minutes total. Then we were directed to the Priority Check-in waiting area and that took around 45 minutes prior to be directed to begin boarding. Then after boarding the Star we were directed to our suite and upon arriving found it to be just a luxurious as the suite on the Caribbean on our last cruise. The Caribbean and the Star are as close to twins as possible. The major exception is the suite was located on the Star Aft Caribe Deck! This proved to be extremely a relaxing cruise and just perfect for Betty and I to get comfortable with cruising after our Medical Emergency just prior to our last scheduled cruise. By the way, every time we left the room it seems that we saw our room steward, Lem. He turned out to be the best that we have ever had, bar-none! Then we proceeded down to deck 5 to the MDR for lunch. After lunch, we found that they had delivered the luggage to the room and began we began to unpack. What timing, however, that unpacking would come after “Muster.” This is mandatory and you are checked into your muster station with a scanner. After Muster as a perk for booking a suite, we had a free cover charge for the sail-away dinner and we chose Sabatini’s (again) so we stopped by and made a reservation. Then it was back to the room to complete the unpacking. We then combined our luggage within itself and stored it under the bed. However neatly we pack, it seems that there are always things that need pressed. So we laid out my Tux, Hawaiian shirts along with several of my wife’s pants suites and nicer blouses to be pressed. One of the many perks of a suite is “free laundry, pressing & cleaning”. Before dinner time our room steward Lem had retrieved them and brought more ice for our bucket. He was starting off really great. Now it is time to relax and unwind on our wonderful full deck with a glass of the complimentary Champagne and “Chocolate Cover Strawberries”. There was also a large Fruit Bowl of selected fruits and of course let’s not forget the beautiful Orchid Plant in the room. Now that is rejuvenating and relaxing. Sabatini’s was just as good as ever, and we had a fantastic meal which got this cruise off on the right foot. The staff at Sabatini’s was probably the best we have seen on any of our previous cruises. 2nd Day of Voyage Saturday 04/30/16! Sea Day! The ocean cruising days were simply refreshing! Then Betty & I really got down to the enjoyment of & relaxation that came with cruising! We began to fall into a rhythm that soon became the norm. The day began with coffee delivered to our room around 6:45AM, followed by breakfast at Sabatini’s around 8:00AM. Breakfast always starts with a Mimosa (OJ & Champagne), which can be quite habit forming. The Star Princess has to be one of our favorite cruise ships. The first two days were uneventful except for the M&G in Skywalker Lounge. They separated couples and this provided for a unique way to force people out of their comfort zones. Then halfway through, we played upset the apple cart and we were moved into different groups. Quite different and very enjoyable. Oh yes, I forgot, around 3:00PM it was time for Snowball Jackpot Bingo which was relaxing as well as exciting. Betty started in on the Bingo games and we made several friends that we saw each time. Also, the young ladies that worked the buy-in desk soon knew her and just what she wanted. I guess that I’m not the only one who can read her mind. LOL! As the cruise went on, we began to become better friends with them. As always, we had Anytime Dining so we could meet other cruisers and experience everything. One thing I do need to comment on is the very large number of Canadians on this cruise. Approximately ¾ were Canadians and of them at least 40% had booked through the same TA! They really got so great deals and that soon became tiresome during the 15 day cruise to hear about this TA. 3rd Day of Voyage Sunday 05/01/16! SEA DAY! 1ST FORMAL NIGHT! Now we are really starting to enjoy the aft facing balcony, as there is little to wind to bother you. We had sun in the mornings and shade in the afternoon. At 10:00AM & 3:00PM on Sea Days, it was time for Snowball Jackpot Bingo. Betty was now playing Bingo twice a day on sea days. She seemed to relax and was getting her spirits back. It was good to see her feeling good again and not be worrying about her previous health issues. The Naturalist was as good as the one on our first Hawaiian cruise, because he didn’t show up. The Hawaiian Ambassador’s took over that responsibility. While they did ok the information wasn’t theirs so they were not that familiar with it. We went to most of the presentations anyway to get in the mood and gather info. This was the 1st Formal Night of the cruise and most people were decked out in their finest! 4th Day of Voyage Monday, 05/02/16! Sea Day! As always our day began with coffee delivered to our room around 6:45AM, followed by breakfast at Sabatini’s around 8:00AM. Oh yeah, there was something new with this cruise. We had the same young lady delivering our morning coffee every day. She told us that she was assigned to our pod of rooms and would be our only contact with Room Services. If we called and requested anything she was the one who delivered it. This was great because she go to know us and our likes. She got a nice tip every day and again at the end of the cruise! 5th Day of Voyage Tuesday, 05/03/16! Sea Day! At 10:00AM & 3:00PM on Sea Days, it was time for Snowball Jackpot Bingo. 6th Day of Voyage Wednesday, 05/04/16! Sea Day! At 10:00AM & 3:00PM on Sea Days, it was time for Snowball Jackpot Bingo. 7th Day of Voyage Thursday, 05/05/16! Hilo, Hawaii! As this was our second cruise to Hawaii, we wanted to do different things from our first trip. So we managed to book different excursions for each of the four islands that on our first time. We also didn’t want to do any of the excursions that we would do if we are able to take the 28 Day Hawaii, Samoa & Fr. Polynesia cruise in 2017. We had our work cut out for us! On Hilo, we decided on the Hawaii Tropical Botanical Garden tour. While waiting in the que area for the tour to start, we has some Hawaiian entertainment and then I made a terrible discovery! My battery for the camera was not fully charged and would soon run out. There was not enough time to go back on board the ship to get the backup battery so I learned a big lesson! It was not on a bus or a people mover van, but was on a 13 passenger econo-van. And I ended up on the last row. When reading the tour description it said nothing about the steep incline getting down to the main part of the garden. By the way you have to come back up! However, if you are willing to stand in line they do have golf cart vehicles that you can ride down and of course back up to the top. This was a life saver for quite a few of us. Once down in the garden it was quite beautiful and very interesting. However, the humidity started to get unbearable and soon forced us to take the cart back to the top. There we shopped for a coffee mug souvenir and found just the perfect one for Betty. Upon returning to the Star Princess, we had a relaxing lunch and enjoyed our wonderful balcony deck. When money is no problem, we will always take a suite and now we want an aft suite! Hawaii Tropical Botanical Garden ITO305A | Hilo, Hawaii, Status: Confirmed Depart: 10:00AM ~ Return: 12:30PM ~ Date: May 05, 2016 Tickets: Adult: 2 @ $49.95 Total Price: $99.90 8th Day of Voyage Friday, 05/06/16! Oahu, Hawaii! While this is a similar excursion to the afternoon tour on the previous cruise, it is different because it covers the exact opposite side of the island. We had taken the eastern & southern side tour and this was the North and Western side of the island North Shore Tour. I did a lot of research and found that we should sit on the right hand side of the very nice people mover van. We had a young lady who had moved to the islands about 5 years ago and had become a tour guide/driver and was a fountain of information. The tour lasted most of the day and she kept up a constant flow of facts and stories. Again upon returning to the Star Princess, we relaxed on our wonderful balcony deck. That evening we were seated at a table for 4 and the other couple was from Vancouver and was of Chinese ancestry. The man was open and outgoing from the start and later the lovely lady came to open up. This proved to be one of the most interesting dinners of the cruise. We saw them several times more on the cruise and we always spoke to each other. Later in the cruise we were seated at a large table for 10 and there they were again. Oahu's North Shore: Sit on passenger/right side of bus HNL125A | Honolulu, Hawaii, Status: Confirmed Depart: 08:30AM ~ Return: 03:00PM ~ Date: May 06, 2016 Tickets: Adult: 2 @ $149.95 Total Price: $299.90 9th Day of Voyage Saturday, 05/07/16! Kauai, Hawaii! We thought long and hard about taking “Wings Over Kauai” again but decided to take the Waimea Canyon ground tour. It proved to be a very nice tour on a comfortable bus with Cousin Moy as our guide/driver. He was just another of the friendly Hawaiian people that we have had as guides. The tour was a little long in getting there but well worth the time. Waimea Canyon, Wailua River & Fern Grotto LIH100A | Kauai (Nawiliwili), Hawaii, Status: Confirmed Depart: 08:30AM ~ Return: 04:30PM ~ Date: May 07, 2016 Tickets: Adult: 2 @ $149.95 Total Price: $299.90 10th Day of Voyage Sunday, 05/08/16! Maui, Hawaii! This was a tour that we were going to take on the cruise that wasn’t! I did a lot of research and found that we should sit on the right hand side of the very nice people mover van. Except that it ended up being a 13 passenger van and while Betty sat on the first row with another couple I ended up on the next to last row. Not comfortable and there was this one guy who immediately started complaining that we should change seats every time we stopped. That went nowhere fast. However, the seat beside the driver was empty and when several got out to sight see in the rain, the driver suggested that I should move up there. Upon their return the complainer started to get in and there I was. Again he was not happy. (We have found that if you are last to the bus, van or whatever, you get what is left!) The tour lasted half of the day and he provided lots of facts and stories. Also, I would never have driven on that road due to the extreme narrowness of it. Best of West Maui: Sit on driver’s/left side of bus JHM170A | Maui (Lahaina), Hawaii, Status: Confirmed Depart: 09:30AM ~ Return: 03:00PM ~ Date: May 08, 2016 Tickets: Adult: 2 @ $179.95 Total Price: $359.90 11th Day of Voyage Monday, 05/09/16! Sea Day! 2ND FORMAL NIGHT! I love sea days! They are so restful and relaxation and of course at 10:00AM & 3:00PM on Sea Days, it was time for Snowball Jackpot Bingo. 12th Day of Voyage Tuesday, 05/10/16! Sea Day! I love sea days! They are so restful and relaxation and of course at 10:00AM & 3:00PM on Sea Days, it was time for Snowball Jackpot Bingo. 13th Day of Voyage Wednesday, 05/11/16! Sea Day! I love sea days! They are so restful and relaxation and of course at 10:00AM & 3:00PM on Sea Days, it was time for Snowball Jackpot Bingo. 14th Day of Voyage Thursday, 05/12/16! Sea Day! 3RD FORMAL NIGHT! I love sea days! They are so restful and relaxation and of course at 10:00AM & 3:00PM on Sea Days, it was time for Snowball Jackpot Bingo. 15th Day of Voyage; Friday, 05/13/16! Sea Day! More rest and relaxation and of course at 10:00AM & 3:00PM on Sea Days, it was time for Snowball Jackpot Bingo. This was the last day for Bingo and the super jackpot was given away! However, Betty didn’t win! One of the best things about this cruise is that we didn’t have to stop in Ensenada! 16th Day Debarkation Day, Saturday, 05/14/16! With coffee delivered at 6:30AM for the last time I enjoyed it while shaving on the balcony as the Golden Princess docked for the last time. After docking, around 7:30AM, we checked out of our suite S703 by 8:15AM and went down to our assigned disembarkation site, the Bernini Restaurant, where we were served an assortment of pastry’s, coffee or tea. We said our goodbyes to several new friends (including Pam & Cal) that we met on this magnificent cruise! Several of us went out to the International Café and picked up breakfast croissants. Our Color (Red) Tag & # was called around 9:30AM and we proceeded through the “cattle chute” of disembarkation. Surprisingly, we flew through customs and immediately found our luggage. (We wrapped each piece in a brightly colored and decorated duct tape which made identification quite easy. We quickly found a porter with a cart that collected our luggage and lead us quickly, very quickly to our rendezvous point (he received nice tip) where we loaded our transfer bus for LAX. We waited to leave for around 20 minutes and were finally off. We got to the airport where again I found a skycap looking for a good tip and he took us all the way through baggage check-in and ticketing and to the que for customs. (He also received a nice tip!) The service on board was fantastic and we had about 4 servers that got to know just what we wanted. They made this cruise so great! The entertainment was very good and somewhat new. As for cruising to Hawaii again, OF COURSE WE WOULD! In fact we are booked on a 28 day Hawaii, Samoa & Fr. Polynesia in the fall of 2017! Now let me inform you that while we prepaid gratitude’s I always had several $2.00 bills on hand to reward the extra service that we received almost all of the time: morning coffee, bar service, special waiter/waitress, International Café and other services too numerous to mention. I also carried a stack of $5.00 bills for bellhops, shuttle drivers, tour drivers, parking attendants, etc. I believe that you get what you pay for and I believe in rewarding service and extra for great service. At OKC we got out luggage with the aid of a skycap and after getting our car (with a very low tire), it was on the road to get it aired up. Then on home! Sea Days are the Best! Remember what my wife and I always say; “TRAVEL FIRST CLASS, IF YOU DON’T, YOUR KIDS WILL! Just us, RetiredNTraveling! Read Less
19 Helpful Votes
Sail Date: April 2016
My husband and I booked a Vista Suite (C751) facing the aft. We had moments of enjoyment on the ship, but I will never cruise with Princess again and would advise others to do the same. About 3 days prior to embarkation, we pre-paid for ... Read More
My husband and I booked a Vista Suite (C751) facing the aft. We had moments of enjoyment on the ship, but I will never cruise with Princess again and would advise others to do the same. About 3 days prior to embarkation, we pre-paid for a water package ($24) that included 12 bottles of water. We paid for 4 of these packages to be delivered to our room so we would be set with water for the duration of the cruise. When we arrived and called room service, they said they didn't have the voucher from the corporate office yet and it could be up to 4 days before they do. We were obviously upset and were not going to wait 4 days, so we ordered 6 bottles of water (they charged us!) to hold us over until then. We finally got our water package 2 days into the cruise. We were 4 days into our cruise when the Captain announced that the NoroVirus had broken out in the ship. They went into clean mode (which they should have been all along) and were disinfecting everything on the ship. We even had to remove everything from our bathrooms for a sanitize day while we were in port. We packed all of our bathroom belongings in a bag and I left a bar of used soap on the bathtub as well as a used bar of soap on the sink, just to see if this would be thrown away and a new one replaced during their cleaning effort. When we returned, it looked like nothing was done to our bathroom, same used soaps still there as we left it. We ended up buying Lysol wipes from Walmart in Hilo and carried it with us where ever we went in the ship and cleaned our own areas. We didn't get sick, thank goodness, but I think it's because we kept our area clean - not them! One of the nights we went to Sabatini's for dinner. I ordered the Veal and halfway through eating it, I bit into a rope tie that they use to tie the veal together when they cook it. It was obviously an accident and they didn't charge us for my cover charge which was nice, but it discouraged us from dining there again. On our last port day, we were in Lahaina - disaster! Since we were suite passengers, we had priority for the tender line so we were the first tender out, which was the only positive I can say for this port. We spent the day with family in Maui and headed back to the ship to tender at 4 (ship said we needed to be back for the last tender at 5). When we arrived back to the tender, the line was wrapping around the park! We stood in line for over 2 hours and didn't leave Lahaina until after 7. No organization what so ever! Back to the cleanliness topic, the last 5 sea days were just nasty. The crew had pretty much given up on keeping the ship clean. We noticed cups that were sitting outside on the lido deck for 3 days before they were picked up. We would go to Explorers Lounge or Wheelhouse Bar to play cards and have to Lysol wipe the chairs and tables because they were so disgusting - fingerprints, soda/beer spills, sticky stuff. We had a great time in the ports when we were off the ship and times when we were lounging on our balcony away from public areas. We will never cruise with Princess again! Read Less
38 Helpful Votes
Sail Date: April 2016
This review will be long, and I won't be covering the ports of call as I think there is more pertinent information readers need to know, The 'pros' for this ship is the dining room food was quite good. The service was hit and miss, but ... Read More
This review will be long, and I won't be covering the ports of call as I think there is more pertinent information readers need to know, The 'pros' for this ship is the dining room food was quite good. The service was hit and miss, but the food was decent. Unfortunately, that is the only good thing we found. How could one ship be so terrible in so many respects? We started with low expectations for this cruise because we had done a short repositioning cruise on the Star a month earlier, and realized the condition of the staterooms was the worst we'd ever seen. Door knob missing from the closet door, the vanity drawer was broken and wouldn't close properly, the hair dryer didn't work, the toilet worked sometimes, and the carpet was in appalling condition. As background this was our 54th cruise and we have cruised with Princess before. We are low maintenance passengers that go with the flow unless we consider something extreme. We keep our cabin tidy, we appreciate how hard the staff work so say 'please' and 'thank you', and always give additional gratuities to our cabin stewards, the bar staff, and our waiters. For this sailing on the Star Princess we had the worst cabin steward (Jacqueline) in all our 54 cruises. Of the 15 night sailing she changed the bedding three times, and two of the three times was only after I complained to the supervisor. The desk counter area was never wiped down even when there was noticeable sticky residue from beverage glasses. One day after calling to complain that our cabin had not been cleaned when we returned at 4:40 in the afternoon, Jacqueline repeatedly banged on our door (which had the 'Privacy Please' sign out) to ask when we would be leaving. The ridiculous thing is that she told her supervisor she didn't service our cabin earlier because we had the 'Privacy Please' sign out, which was completely untrue. Our cabin was vacuumed once during the 15 night cruise and that was on Day 14. During this sailing there was a Noro virus outbreak and surprise, surprise at least one of the cabins affected was cleaned by our cabin steward. The most disappointing thing was that Guest Relations and her supervisors did not seem all that concerned with our complaints. The bad attitude of most of the staff (including not only our cabin steward, but the Guest Relations staff, several of the waiters, as well as the head waiters) was something we'd never seen so widespread on a ship. For example one day we were having lunch in the Horizon Court buffet and our table was two rows away from the beverage station where a few servers were working in the area. One of the servers started making reference to the diners by making pig noises (oinking) and laughing, apparently for the amusement of his co-workers. I couldn't believe what I was seeing but then saw and heard him do it again. To their credit all of the other staff ignored his rude behaviour. As luck would have it we had this same server during breakfast in Portifino a few times following this incident. I was able to get his name and included it in the three page letter I sent to Princess after we returned home. On another occasion a different server in Portifino literally rolled his eyes and shook his head when I ordered gluten free toast and an egg white omelette (due to food allergies). We found about 50% of the time we received satisfactory service in Portifino, where we went for breakfast and lunch daily, which in my mind is a pretty bad score. And don't expect any smile or friendly greeting from the head waiters (guys in blue/green jackets seating people) in Portifino. They run that place like a boot camp, even to the point of telling me which chair I was to sit in at a shared table where we were the fist to arrive! In the Amafi dining room we had requested 6:00 pm dining (too early really, but better than 8:30) and were assigned 5:30 dining, which was way too early for us. When we approached the maitre'd and asked to change to 6:00 he told us here was no such thing, and if we wanted to dine at 6:00 we should go to anytime dining. I soon got the message that it doesn't matter what the Princess website says - these guys make up their own rules and you - the passenger - had better go along with it. The last thing I will mention was that we sent out a bag of laundry and several light coloured items came back ruined because they were washed with dark items and the color had transferred. Again, we go with the flow so I ignored all of the ruined clothes expect for one brand new beige t-shirt that we had purchased at Duke Kahanamoku in Honolulu. It was returned with blackish spots as well as a couple of stains of unknown origin, My husband took the t-shirt to Guest Relations to show them the damage. We were expecting Princess to offer to re-launder or dry clean it to try to bring it back to its original condition. Instead 'Roberto' had my husband complete a 'Report of Loss, Damage or Theft' which he did. When asked what would happen next Roberto said to fax the report to Customer Relations when we return home and the payment ($27) would be credited to our credit card. After returning home I noticed that the booking number had been incorrectly recorded on the report so I called Customer Relations in Santa Clarita to ask if Ishould still fax it in. After a brief hold I was told that to have our claim (a whooping $27) processed we would need to take the t-shirt to a dry cleaner and submit the bill. However, if the dry cleaner was unable to remove the stains we needed the proprietor of the dry cleaning business to write a letter "on their letterhead" stating that was the case. I don't know about you but we don't know of a dry cleaner that has "letterhead", never mind that would be willing to write a letter on our behalf even if they did. Seriously, if I didn't know better I would have thought I was being pranked! That was the proverbial 'last straw' so we have cancelled two other Princess cruises we had under deposit, as well as a future cruise deposit. There are too many other far better cruise line options out there to have us ever want to sail on another Princess ship. Read Less
18 Helpful Votes
Sail Date: April 2016
I will start my review with this: A cruise was not my first choice. I was convinced by my husband whose dream it was to take a trans-ocean cruise. He talked me into this 15 day cruise from Vancouver to Hawaii by getting me to think ... Read More
I will start my review with this: A cruise was not my first choice. I was convinced by my husband whose dream it was to take a trans-ocean cruise. He talked me into this 15 day cruise from Vancouver to Hawaii by getting me to think positively and he actually had me excited. We had been on 2 cruises in the past which I did not much enjoy but at least the food was decent, the entertainment was good and I did not get sick. The embarkation was very organized and quite efficient . I was expecting something like a cattle call but I was impressed. Once we got on we headed straight for the Horizons Court, which is the buffet on the Lido deck on the 14th floor. The line up was long, but was to be expected seeing that it was embarkation. The food, however, was lukewarm and less than mediocre. Thinking it was a fluke, we carried on. Our room was tiny, but we cheaped out so what can you do. When my 5'11" husband took a shower and dropped his soap, he couldn't pick it up---that's how small the shower was. But again, we took an inside stateroom at the lower prices so it is what it is. "We're not going to spend much time in our stateroom so who cares"---my words. Which are haunting me now. The decor of the ship wasn't as nice, in our opinion, compared to the other ships we had been on (Carnival Spirit and the Norwegian). They had a glass elevator you couldn't see through (what's the point?). All the restaurants had the same menu (really?) and the line ups were long unless you made a reservation. The piazza only had a few tables if we wanted to sit that we had to either wait for and luck into. The shows were standing room only so we always went 45 minutes early and waited. I went to the fitness center but all the treadmills were taken and after waiting for 10 minutes, I left and decided to walk the mile around the ship instead. The classes were overcrowded---I wanted to learn the hula but after the first class where I couldn't even stretch my hands out because of all the people I stopped going. However, the Hawaiin ambassador Rowena Vasquez was a bright spot on the cruise. And her husband Brian entertained us with his singing and ukelele, which I thoroughly enjoyed. The Bohemian Trio, the violinists and Cellist were awesome. Our room was on the Aloha deck, aft, I believe and third day in I got very seasick. The ginger pills I bought didn't work at all so my husband bought some prescription pills from the Medical Center which kicked in by the end of the day and worked amazing. Our cabin steward disappeared for a few days and when I questioned him upon his return, he told me he had the flu. On Day 5 of our cruise, a day before our first port, Hilo, my husband went from 100% fine to deathly ill. Vomiting and diarrhea, and the inability to even stand up got me so worried I called the Medical Center. A young man from Missouri (the only American crew member, it seemed like) came up in a wheelchair and took him down to the Medical center where they had state of the art equipment, their very own hospital. It was impressive. The young man and his coworker from South Africa were wonderful. After a battery of tests, my husband was diagnosed as having an unspecific gastric episode, then was quarantined for 24 hours. Meaning no Hilo the next day. By morning he was feeling better after taking Imodium and non-spasmodial pills but he was confined to our tiny stateroom with no windows. I went on a shuttle bus to Walmart to get him a 6 pack of gingerale since one can is $2 on the ship. I was in Hilo and I went to WALMART. Then having absolutely nothing to do since we didn't even have internet (at $2 a minute we opted out of that) we were reduced to watching Love Boat which now I feel like I will have a convulsion if I even hear the theme song . We ordered room service which really sucked and waited for the call from the Medical Center to release us. They called twice during the day to check in on him but at 7pm we anxiously awaited for the phone to ring so they could spring us out of jail. Nobody answered in the Medical Center so my husband finally called the Front Desk to get them to find someone to get us out. Upon his release we immediately went to the Buffet but the smell of the place turned him off and he ate some fruit instead. A lot of times the smells coming from their kitchen wasn't appetizing. The next day we got to Honolulu and guess what? It was my turn in Hell with the worst nausea, so bad that throwing up was a relief. And diarrhea so bad I was afraid to leave the bathroom. Missed out on Honolulu but did get to see a bit of the next port, Kauai. Didn't stay long because I felt so poorly. We spent some time in Lahaina, the last port, but didn't get to enjoy any Hawaiian food which I love because my stomach wasn't 100%. It wasn't until we got home that we put two and two together and realized that it was the norovirus, probably from the cabin steward who was mysteriously ill for two days during our stay there. Nothing we can do about it but you can see how it ruined our vacay. We could have accepted the less than stellar food, the overcrowded shows and classes, the nickel-and-diming, the ridiculous price of any alcoholic beverages but seeing sick on your vacation has got to be the worst. I would never recommend the Star Princess to anybody EVER. Read Less
5 Helpful Votes
Sail Date: September 2015
Celebrity X Modern Luxury Cruise Style! This is their new motto as seen on T.V. or the internet. If you booked an inside cabin, window, we choose a balcony. Now settle for scratchy T.P. and tissues, faded small robes, and worn out towels. ... Read More
Celebrity X Modern Luxury Cruise Style! This is their new motto as seen on T.V. or the internet. If you booked an inside cabin, window, we choose a balcony. Now settle for scratchy T.P. and tissues, faded small robes, and worn out towels. Gone are the luxury aquatic spa therapy items. The room attendants were working very hard and we truly appreciated both of them. They kept our worn tired room clean. No longer do they fold towels into crafty animals. In room meals varied each day and we always ordered the same. Would receive a call to see how our breakfast was that morning. No way, would I give them the truth for fear of a breakfast (it was already cold, hard fruit and super thin bacon). The menu has up charges for better selection. The breakfast buffet proved to be our best choice. Coffee on the ship was either too strong or too weak and not always hot. The Veranda was nice size, railing window, chairs, table was dirty and large tear in the flooring could cause a problem. Veranda scheduled to be cleaned! Oops, missed our room. The rumor on the ship was that there (many passengers sick) stabilizer problems. This was causing severe sickness/balance problems for many on these 5 days at sea. My Husband has two knee replacements; he needed a cane and my hand to steady him. Now back home his knees are back to normal. We canceled our excursion like the snorkeling on Maui. Being tendered was a scary experience with one woman falling down when entering the boat. I tried to use the pool the first day at sea and the waves were at least 6 feet high, the water in the pool (closed) splashed out from one side to the other. No, this after 10 cruises have I never experienced this before. We cruised on the Solstice three years ago and this time was disappointing. We were celebrating our Golden anniversary. We booked this Hawaiian cruise 18 months ago, knowing it caters to older cruisers. Yes, the repositioning of the Solstice from Alaska to Australia was not a scheduled feature so no Hawaiian food, music, entertainment flowers, clothes, coffee. Gone is the famous brunch buffet appreciated by every seasoned guest on repositioning ships. Ship remains shiny, clean in common areas. The Shops were clearing out old stock. We booked first dining at 5:30 and had the worst food experience, rude grabby plate waiter Poltan, and his assistant Latia proved to be incompetent. The waiter gave us four different menus. Poltan read off his favorite choices for the night. I asked why he didn’t mention any item on my menu. My husband was given a blank one first. The prelude of what would be many disasters. The waiter continued to serve plates to the wrong person, neglected the items ordered, minute portions and some choices were horrible. We were given a table next to a pole, we moved to the outside portion of the table. Gee whiz, you would have thought we wanted a better view. No way! that a portion of the dining room is for new Suite Class guests who will be indulged with a new and exclusive restaurant Luminae. Luminae offers a deliciously exclusive dining experience like no other. They have you packed in like sardines on what’s left of the original dining area. One waiter bumped my chair so hard I almost fell out of it. This continued numerous times with softer bumps. It was also very loud and noisy. We went to the dining area one afternoon and met the Head Dining Manager who is not very friendly and capable of changing our dining in 3 minutes. We requested a different table. There are no tables available for early dining. Nope, late dining wasn’t our first choice but it worked. We met our new waiter Camilo and his assistant D. They were a joy. The portions are so small we ordered more soups and salads. They are following the lead on the Food Network with small portions being the in thing now. We enjoyed the hamburgers and fries at the Mask Grill and ice cream at the buffet. Aqua Spa Café now charges for yogurt parfaits. Gone are the many choices like the nuts and dried fruits and replaced with canned fruits, small muffins and hard fresh fruit and melons! The buffet announced a Hawaiian menu. I looked around and finally asked where it was located Sweet/sour Chicken rice. Charging for pay per view $13.00 and 18% gratuity fees, inferior entertainment, taped ballroom music, and some singers near the elevators before dining located. We located the sweet and chicken and rice. We waited 10 days after we arrived home to contact someone about our cruise. I contacted guest relations representative: Kara Frank. The items I mentioned above were noted and she contacted me a week later to inform me these are the new company standards. The new dining guideline now represents Food Network portions. She encouraged us to take another cruise with them with absolutely no compensation. Earlier this year we sailed to Alaska on Holland America. We noticed portion sizes were smaller yet delicious all of the time. Ship was very clean, roomy placement of tables so everyone enjoyed the large windows. We enjoyed breakfast in our room everyday, wonderful service and great breakfast menu. This ship is scheduled for major remodeling soon. Read Less
7 Helpful Votes
Sail Date: September 2014

First the good, The ship reflects the grandeur of the past glory days of cruising. Quality decor and comfortable surroundings gave us the initial good feeling that we would be enjoying the next 16 days sailing the pacific. ... Read More

First the good, The ship reflects the grandeur of the past glory days of cruising. Quality decor and comfortable surroundings gave us the initial good feeling that we would be enjoying the next 16 days sailing the pacific. Unfortunately, that was about the only good thing about this cruise. We were welcomed to our cabin with a revolting smear on the rim of the toilet seat. After we mentioned it to our cabin steward he said "oh, you would like it extra clean? Needless to say, we used our Lysol wipes to disinfect our drawers, power switches, etc.. But, it's a cruise, how bad can it get... Well, it seemed that the entire ship was very short staffed. In fact, if something disastrous would have happened onboard, I would not have felt safe with the crew. The room steward had twice the number of rooms to clean compared to Princess ships. He seemed exhausted and sleepy all of the time. We felt sorry for him so we kept our room very clean just to give him a bit of a break.

As far as the food was concerned, you likely would get far better quality from any N. American cheap fast food joint. Seriously! Despite the fact we dined in the main dining room everyday, the service and the food was atrocious. Now I know what magazine posed foods tastes like. Yea, it looked good, but I wouldn't feed it to a dog (mainly because a dog wouldn't eat this garbage). Crunchy, parboiled rice and risotto, tomato sauces right out of a no name jug, and meat that could substitute for shoe leather. And that was the good stuff. Now I understand why they gave you so little on your plate, because anymore would have made you sick. Our highlight was escaping the dining room two hours after being seated to go up to the Lydo buffet and have some ice cream. Unfortunately, that didn't last very long. We read the ingredients labels on the ice cream containers. It listed high fructose corn syrup and glucose as the sweeteners, artificial flavouring, and other items I could not pronounce. Even bulk foods ice cream uses real milk and sugar! Princess and NCL makes their own ice cream on board with real ingredients. H.A. has gone way too far. What a dump! The service in the dining room was pathetic. The waiters are responsible for twice the number of tables as on other ships. You could never get their attention. And we were always waiting nearly an hour between our appetizer and main course. It took us no less than two to two and a half hours to have a simple meal. As we waited in long lines for every meal in the dining room, we only met one person in the 16 days who said she liked the food. She also loved the hotdogs and lard fried French fries served poolside. Everyone else was revolted by the quality of the food.

The thermal spa was also a major disappointment. One of the two showers had a plugged drain and the staff did nothing to rectify the problem in 14 days. You would think that for $450 you would get a working facility. We were wrong! In fact, the aromatic steam room should be infused with relaxing scents. It never worked throughout the cruise. We asked 5 different spa staff members to tell us if they smelled any aroma. They all said no except for the manager who sold us the package.

Needless to say this will be our last Holland America cruise. Beware, as all of those old mariners we talked to onboard say that H.A. has dropped to new lows for quality cruising.

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