Myself and my travelling companion recently completed a cruise to Hawaii on the Eurodam (29 Sep - 15 Oct 2019). Our trip was the most disgusting travel experience we have ever had.
Our confirmed request for a table for two in the Dining Room was a shared table for four. After a ten-minute argument with our waiter on the first night, 29 Sep, I was told that we would have a table for two for the night of 29 Sep but that I would have to confirm it for each use thereafter. This was not acceptable. I told him (waiter) that I had a confirmed reservation in writing and would accept no other eating arrangements. In short, I wanted nothing extra but only what I’d paid for. Our confirmed dining arrangements were only implemented after extensive argument with our waiter, a Dining Room front desk supervisor and finally a supervisor at Guest Services three days later.
In total, I sent two meals back and complained about two others while eating in the Dining Room. A bowl of French Onion soup that was cold and worse had no onions was sent back and a steak that was served over cooked and tough was also sent back. The first and second meal complaints that were the final straws that caused us to decide to stop eating in the Dining Room and to take all of our remaining meals in the Lido Deck Cafeteria, that was when I was served Beef Wellington that had been contaminated with a 2 cm wooden twig that had an end sharp enough to pierce my gum. I reported this to my waiter who shrugged off my concerns and told me that the piece of wood was the spice saffron used in the preparation of my meal. I don’t believe that the contaminant (twig) was the spice saffron. The only thing I'm certain of is that the consumption of a meal should not cause you physical harm. My gum became inflamed after two days and I was forced to treat it topically with an antibiotic ointment that I had purchased at a CVS during one of our Hawaiian stops. The second meal complaint was from my companion (made by me to he Dining Room Maître D on her behalf) who had been served an overcooked and tough salmon steak.
The initial occupation of our stateroom was not favorable. Our bed was not configured into two twin beds despite confirmation in writing that it would be. Three of four cabin USB ports were broken. These two issues were addressed/repaired after complaining to our cabin attendant. This resulted in a two-hour delay in the occupation of our stateroom.
Our cabin was filled with damaged and improperly repaired furniture (protruding screw heads from a poorly repaired side desk panel caused a 1 cm wound to my left wrist Figure 4), torn, peeling and filthy wall paper, loose ceiling panels that had been wedged into place by the insertion of crudely cut wooden wedges between the tops of the walls and the panels and most disgusting of all a bathroom that was filthy and mold infested. Guest services refused to change our cabin, stating there were no others available. On 1 Oct (day three of the cruise) the mold in our bathroom was re-mediated by it (mold) being painted over by maintenance staff. This remedial action was taken only after I told a Guest Services supervisor on 1 Oct, that I would go to the bridge and demand to speak with the Captain if the mold was not removed by 4:30 p.m. that day. The repairs to the desk side panel, after the initial repair of applying scotch tape over the protruding screw heads proved inadequate, also took 3 days to complete. All repairs done to our cabin were carried out without any notice to us. Thus, not providing us the opportunity to secure our valuables in our room safe prior to the repairs being carried out. As mentioned earlier, the mold was simply painted over and by the last day of the cruise had reappeared.