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2 Helpful Votes
Sail Date: June 2018
To see the Hawaiian Islands..the excursions were terrific..the people, the places were fantastic...but.. The ship is old and tiny! I paid for a balcony cabin, what would have gotten me a nice one on Princess or Celebrity Cruise LInes ... Read More
To see the Hawaiian Islands..the excursions were terrific..the people, the places were fantastic...but.. The ship is old and tiny! I paid for a balcony cabin, what would have gotten me a nice one on Princess or Celebrity Cruise LInes (where I have sailed 4 times before)..barely got one that was big enough to hold two twin beds...18"-20" from the foot of the bed to the opposite wall. Balcony so small out stretched arms could reach each side...two chairs on it, three would not fit, with foot rest extended..went from rail to door no room for anyone to walk behind or in front. The Aloha Buffet had good food, but...there was always at least one machine out of order, Ice maker, Ice cream maker, milk machine, coffee maker, juice dispenser..at least one sometimes two...no Ice in Hawaii?/ Not enough caring staff to clean off tables, they were piled with dirty dishes,,that often we the cruisers piled on other dirty tables to find a place to sit...just not caring. The ship is OLD, I know it was remodeled a few years ago, but it needs to go, showing it's age in decorations, function and cabin size. Read Less
Sail Date: June 2018
My husband and I wanted to celebrate our 50th Anniversary by going to Hawaii. I explored my options, and we decided on a cruise. We felt this was the best way to see more islands. I found that Norwegian's Pride of America, was the best ... Read More
My husband and I wanted to celebrate our 50th Anniversary by going to Hawaii. I explored my options, and we decided on a cruise. We felt this was the best way to see more islands. I found that Norwegian's Pride of America, was the best option. We also wanted to do a vow re newel on the ship. WE were leery, though, because of the reviews. Some of the reviews complained about service, food, shows or unfriendliness of the crew. We talked about it, and decided to do it, anyway. I don't know what ship they were on,but it couldn't have been this one!! I have been on many cruises, but this ship will forever be in our hearts! We opted for the package. Four days in Honolulu, at the Marriott Waikiki, then on the fourth evening we boarded the ship. Included 3 excursions. Polynesian Cultural Center, Pearl Harbor and third day a ranch and then on to the ship. The Marriott was wonderful. Room was spacious . Had a pretty good ocean view.Lots of gift shops and places to eat. Our tour guide, Leo, was amazing. We covered so many things, with things he added, when we had time. Very knowledgeable, and went out of his way to make us comfortable! We learned so much, about the island and the culture and made many new friends! Embarkation took about 10 minutes and disembarkation was just as easy. You picked the time you wanted to get off, Picked the color luggage tags that was for that time. When they picked your color, you disembarked. The ship? Where do I start? I know that people have complained, that due to the volcano, the itinerary kept changing. We sailed on June 9th, and was fortunate enough to have the ship go back to the original itinerary. I understand being disappointed, but it was for safety reasons. We stayed in room 9632. With balcony. It was a decent size, and clean. Maybe needed a little more storage, but was able to put suitcases under the bed. No problems at all. Only complaint was the family next door which allowed their kids from 5:45 AM going onto their balcony, scraping chairs, slamming doors, and even,yes, even blowing toy whistles! Not the ships fault, though, the parents who allowed it. Food was very good, shows were good, and staff was exceptional. Not one member was unfriendly, or rude. Went out of their way when ever something was asked or needed. See Dave Pappas in the Liberty dining room or Ibn in the Pink Champaigne lounge. Ship was older and smaller, but was decorated nicely and the perfect size, if you don't want to be on a ship with so many people. Pool area always had enough lounges. The ship was at full capacity but we were able to get in to eat or see the shows. always. Renewing our vows? All I can say is Wow! I know you pay to have it done, but everyone went out of their way, to make it special! First day, we found champaigne and chocolate covered strawberries in our room. We met with Zoe, who arranged everything for us.The day of our anniversary, we found our cabin decorated with balloons,wedding bells and banners.Zoe was even able to download our wedding song! Took place in the chapel. flower petals on floor leading to alter. Husband and I decided to exchange leis instead of rings, which they supplied. Zoe even video taped it with our camera. Received a 8x10 framed picture, and certificate. WE had our vows done by a ship officer. When we went to dinner, they surprised us with a champaigne toast and a beautiful cake! If you ever decide to retake vows, do it on this ship! We never felt so special! Our 50th Anniversary will forever be special in our hearts! Please, I beg of you, don't listen to the bad reviews! It couldn't have been this ship!!!! It will be a cruise for us, that will always be in our hearts! It was Amazing!! We were so sad, that it had to end! Read Less
Sail Date: June 2018
Boarded the boat at 11:30AM was not able to enter cabin until 3:30PM, did not get luggage until 5:00Pm. Got email just a few days before flying to Hawaii that we would not go to Hillo because of volcano but spend extra day at sea, after ... Read More
Boarded the boat at 11:30AM was not able to enter cabin until 3:30PM, did not get luggage until 5:00Pm. Got email just a few days before flying to Hawaii that we would not go to Hillo because of volcano but spend extra day at sea, after boarding ship we was told that we would not go to the big island at all but leave dock a day later so we did not leave until Sunday at 5:00PM. in the dinning room 3 of the 6 fountains did not work, 1 of the 2 ice cream machines did not work for the whole cruise, the windows in the dinning room was dirty with salt spry before the cruise started and was never cleaned, we went to Lahana as alternative had to tendered in took 2 hours to get off of boat, would not recommend this cruise to any one. Norwegian should have had better alternative plans to deal with volcanos Read Less
Sail Date: June 2018
First time cruiser, chose this cruise since it provided an opportunity to see 4 islands over 7 days. At last minute canceled all stops to the big island due to volcanic activity. Local tourism has taken a beating due to the media hype and ... Read More
First time cruiser, chose this cruise since it provided an opportunity to see 4 islands over 7 days. At last minute canceled all stops to the big island due to volcanic activity. Local tourism has taken a beating due to the media hype and it is just hype. They decided to stay in port at Honolulu one more day turning a 7 day, 4 island cruise into a 6 day, 3 island cruise. Not what i paid for and a measly 84 dollar credit for this change. Ship was nice, clean but food was meh. Nothing special. They say this is freestyle cruising meaning eat when you want, except for the 4 hours a day transitioning from breakfast to lunch and lunch to dinner. That just happened to be the times we wanted to eat, late lunch rather than a later dinner. Take note that all onboard charges for services include mandatory 20 % service charge which translates into the worst customer service! They could learn a lot from Disney, smiling, happy greetings, tentativeness. The bar staff were the worst but some of the others such as buffet staff were just as bad. They offer an upgrade option by bidding on deluxe, larger rooms, tried to win one and i made bids aggressively to win one but did not. Good luck if you try. Have to spend more than the cabin would have cost if you booked it. Onboard art auction is another money making scheme, not an auction at all, they start bidding less than but close to the retail price they quote. Read Less
1 Helpful Vote
Sail Date: June 2018
We went on this cruise to celebrate my sister and husband 40th wedding anniversary. From the moment we stepped on the cruise there was not one crew person welcoming on board. Our cabin steward was friendly. Service in the main dining ... Read More
We went on this cruise to celebrate my sister and husband 40th wedding anniversary. From the moment we stepped on the cruise there was not one crew person welcoming on board. Our cabin steward was friendly. Service in the main dining was slow and quality of food was poor. Lack of communication with changes in ports. The television stations were bad. How about some Hawaii five-0 would be nice. Did only 1 excursion with the cruise line after the changes in port calls. That excursion was great because it didn't have NCL crew. Never heard one passenger say this was a good cruise ship. Is anyone reviewing the survey's or listening to this reviews? Our travel agent prepared us for a low end customer service and food/beverages. Guess we got that. We have traveled on other cruises. We will not cruise again with NCL. Only good thing about this ship is the ports of call. Read Less
Sail Date: June 2018
I chose this cruise to see Hawaii..I did enjoy the excursions and the people I met..but the cruise itself was was way way underwelming..a total disappointment! The balcony cabin, was one of the smallest I've ever seen of the 5 cruises ... Read More
I chose this cruise to see Hawaii..I did enjoy the excursions and the people I met..but the cruise itself was was way way underwelming..a total disappointment! The balcony cabin, was one of the smallest I've ever seen of the 5 cruises I've been on. When you have 18"-20"from the foot of the bed to the opposite wall it's tiney! Balcony is a reachable with arms outstretched...two chairs on balcony, no room for a third, an when foot rest extented it's impossible to walk behind or in front of chair..no room! The Buffet constantly had machines down during meals..ice maker, coffee machine, milk machine, ice cream maker, beverage..one or two or three at a time..when I asked I was told parts are hard to get...but no ice in Hawaii???????? Table packed with dirty dishes, people piling dishes off tables so they could clean the table themselves...service in the buffet was POOR. Entertainment was Great and the cabin service was Great but I will never travel on Norwegian again..cabins for the price don't meet expectations. Read Less
Sail Date: June 2018
When we first decided on this cruise for us it was to see 5 different ports in Hawaii, so when they kept changing at the last minute because of the Volcanoes we accepted things, then our cruise was set to go to at least 4 of the ports. ... Read More
When we first decided on this cruise for us it was to see 5 different ports in Hawaii, so when they kept changing at the last minute because of the Volcanoes we accepted things, then our cruise was set to go to at least 4 of the ports. None of the 17 people happy that went with us but we didn't have much to say, so plans are made for the excursions & then when we boarded the ship we found out that we were staying on Oahu an extra night then Maui for 3 night, we did go to the other side, not what any of us expected. So needless to say no one was happy but the hardest part I would say is the lack of compassion from NCL, not offer for compensation at all! It was like they didn't care at all about being a disadvantage for anyone on the ship. Some of our 17 people had never even been on a cruise yet or to Hawaii, so this cruise was very disappointing to everyone. I'm pretty sure none of them will ever cruise with NCL again & I'm not sure as a group leader I would recommend this ship to anyone. If some kind of compensation would have been offered it might have made a difference. This week they went back to the original cruise because they had to or lose some of their Hawaii benefits, it was very wrong the way they treated the passengers on our cruise as well as the couple of weeks before us. Entertainment is at a poor time if you eat between 7-8 pm since most shows are at either 6:30 or 8:30. Now for the good part, I had a wonderful suite ( I would highly recommend a Suite mush larger tha the other rooms), a great steward, a good butler (comes with the suite) & the tour group person I worked with was wonderful Zoe Davis. She personally went out of her way to make sure we had everything we need as part of our group needs. With out her it would have been a terrible experience. My cabin was always cleaned & anything I needed was there, so no complaints as for as my cabin. As far as food is was just ok except for Cagney's & the Teppanyaki were both great, the East meets West (watch out for extra charges for some meals) was ok, didn't really care for the Moderno Churrascaria. Things are a little high, watch out for all the extra charges, drinks can get really expensive. All in all not sure I would go on this ship again because of the lack of caring by corporate, most of the staff ok some also had an attitude, however they also were not told of the changes until the day of sailing so they had to redo everything. Not ready for the over 2000 passengers they had coming on the ship. Read Less
5 Helpful Votes
Sail Date: June 2018
Hope this is helpful to someone. Really appreciate all the insight shared on this forum (and many others) and wanted to pass along those things that worked well for us. This cruise was part of a planned vacation for my parents (active ... Read More
Hope this is helpful to someone. Really appreciate all the insight shared on this forum (and many others) and wanted to pass along those things that worked well for us. This cruise was part of a planned vacation for my parents (active grandparents in their 60s), myself and three kids (17, 16, 11) and my brother and his 2 kids (9,3). Due to life circumstances, it had been years since my parents had had a vacation and they wanted something special with their kids and grandkids. They have cruised previously (three times including the Caribbean and Alaska) and like the idea of a floating hotel to visit the islands and have some great family memories. The volcano changed NCL's original itinerary so that was a bummer (we visited Hawaii one time previously when I was 15...I still remember the helicopter tour over the volcano and wanted to give my kids that kind of lifetime memory but alas it was not be for this trip). Our trip began with traveling first to Los Angeles for a few days. This was to break up the trip for the little ones and adjust to the time change easier. Will skip that part since this is a cruise review ;) We flew from LAX to HON on Friday and had Robert's pick us up at the airport to take us to the hotel. This was the only part of the trip with Robert's that was disappointing. Every single Robert's employee seemed cluesless to help us and it took awhile for us and others who had booked to get situated. We stayed at Holiday Inn Express in Waikiki for Friday night. Went to Waikiki beach that evening. Repacked the next morning and headed to the ship Saturday morning around 11 via Robert's shuttle. Day 1(sat): Upon checkin, found out about the itinerary change. Honestly, if the airports are open, the cruise ports should still be open. we would be staying in Oahu an extra night. We checked our luggage, ate lunch at the Aloha cafe, then headed to Iolani Palace (about a 20 minute walk from the port). Spent the afternoon exploring the only royal palace on U.S. soil. Cool to learn that it had electricity before Buckingham Palace and the White House! Highly recommend visiting and totally doable for that day. We were back on board for the 4 pm safety briefing. (side note: #hashtag was our leader for that and totally cracked us up.) Day 2 (sun): Decided we would stay on the ship rather than try to venture out so we just enjoyed the pools, hot tub, found the library and game room, etc. Also had to make phone calls to the rental car places and exercusions outside the ship that we had to rearrange. Everyone was very accommodating. NCL however, did not treat my parents well on ship excursions they had planned. They bumped them from the planned submarine trip on Kona and opened one on Maui but allowed others to book it before rescheduling them. So it filled up. (Fast forward, they ended up getting 5 spots later in the week so were able to do it in Lahaina but frustrating the level of customer service.). Also, they had a beach excrusion originally planned for the first day in Maui but when the itinerary changed, they bumped them to the 2nd day in Maui for that. So they had to scramble for plans on the first day. So if NCL changes your itineary, get in the excrusion line ASAP as they will NOT necessarily do what makes sense (and the lines get REALLY long after that as everyone tries to rearrange.) We did the Kukui Nut lei making class with Chyna with everyone so that was fun. Ship pulled out that evening around 5 I believe. Overnight: the ship seemed to have very choppy water. My mom had been on three previous cruises and said this was NOT cruising. In fact, she had never taken anything for sea sickness but had to on this trip. My oldest two had quite a bad time of it. Gave them some bonine and they were in bed horizontal by 8. Day 3 (mon): Pulled into Maui (Kahului). Gangway was open pretty shortly after 8 am but I didn't realize we could get off (on previous cruises my parents said they disembarked by floors, etc. But we headed to rental car place after 9.) Took the Dollar shuttle to the rental car place. He talked me into upgrading to a full size for a small amount and I decided to pay for a full tank as I thought we might be driving enough to warrant that. Turns out I overpaid on that as we only used about 1/3 of the tank of gas. Oh well. Won't make that mistake again. We had previously bought and downloaded the Gypsy app and used it as our personal tour guide for the island. Highly recommend. Great info and we learned a lot. We explored the west side of the island. My parents did the Botanical Gardens and Maui Ocean center on that side of the island as well and they enjoyed both. My kids and I ate lunch in Lahaina and had some amazing shaved ice and Mo'o at the Banyan Treats. SOOO good! I loved the Lilikuoi sherbert. Then we traveled farther north and swam at Fleming Beach Park. Lovely spot but by the afternoon it was very windy. Still, kids swam and played for almost 2 hours. They had bathrooms and free parking. Left there and stopped a little farther up the road at the Honolua Bay for snorkeling. Short trek to the bay of mostly rocks. Snorkeling showed plenty of fish and an octopus! Very cool. Then continued on north and the views were stunning. Stopped a few look out points for pictures. Did not realize the 'adventurous' part of continuing all the way around the west side (it's a one lane road for much of the way). So it was quite the adventure and we got banana bread from the little green stand in a tiny town (proof of our journey). The kids loved the views and I would do it again (but probably would not have had I researched it beforehand. Only people on the road were locals going really fast or tourists in rental cars with looks of terror on their face, hehe!) Regardless, we made it back for dinner. Parked the car at the Long's Drugs across from the port (it's open 24 hours and we bought some items there and left the receipt in the car in case there were any issues being a customer but car was still there no problems the next morning--rental agency wanted us to park--for additional fee--at the airport but their first shuttle was at 7:30 and that would have been too late for Tuesday activities). Saw the Best of the Eagles show as our youngest is a huge Eagles fan thanks to his daddy. Some parts were good and some parts were 2nd rate but he loved it. The venue is weird for seating (Mardi Gras lounge) and it's hard to get a good spot unless you are there early and sit in the center. We sat on the far back and he stood up on the back bench and was able to see well for him. Day 4 (Tues): Had to get up early as I had the kids scheduled for a surfing lesson at 8 am with Maui Beach Boys. Ended up they were the only 3 in the class so it was perfect. Had wonderful instruction and were in the water by 8:25 after being fitted for attire and they all were up on their first wave. They rode waves until 9:45. Their instructor had the older two even learning how to flip 180 on the board. Very pleased. They had a photographer that took pictures for us (Bruce Greenwood). Fabulous pictures and only $20/person for all the digital files. I took pics and video but he had a better camera for closeups. We then headed to the beach day to meet my parents. Figured out it was in a resort area so we drove 10 minutes to the nearest Subway to get lunch for us all. Met them back there shortly after they arrived with NCL buses (around 11:30). Honestly, if you can go earlier in the day, it is better. The beach is great until about 2ish and then the wind picks up and you get 'sandblasted'. The tour did provide my parents with four chairs and they were supposed to have four bottles of water but they gave them four cups and told them just to refill it at the beach. Umbrella was $25/day but you need shade. Swimming was fine and they tried snorkeling but not much to see other than a random sea turtle. No fish really at all. We left and ran by Wal-mart on the way back to get a few supplies and souvenirs. (FYI: try to always bring a bag with you in Cali and Hawaii--you have to pay extra for bags if you want a bag to carry things) Returned the rental car and got back to the ship. Cleaned up and went to dinner and the kids were ready to crash by 9 since we had gotten up early. Ship headed out to Lahaina. Day 5 (Wed): Arrived in Lahaina late due to the ship having to return to Kahului due to a medical emergency for a passenger. Regardless, NCL did a fabulous job getting tendering started by 7:45 instead of 7. Open tendering was available by 11:30. I let kids sleep in so we just did the open tendering. My parents had the NCL submarine excursion scheduled so they did not need a tender ticket. We headed over around 12 and shopped, got henna tattoos, and more shaved ice from Banyan Treats (SOOOO good!) Tendering back to the ship was a pain and very hot. Last tender back was 5 pm so we lined up around 3:30. Took around 45 minutes to stand in line and be tendered back. DD and I scurried to the ribbon lei making class that had started at 4:15. Then we hurried to dinner reservations at Skyline at 5:15. Took the youngest to the Hypnotist show but left at 7:30 for the Best of Rock and Roll show by Toby Beau (same performer as for the Eagles). It was loud and kind of 2nd rate like the first night but again, when you are 11, it is fine so he had a good time. Day 6 (Thurs): Arrived in Kauai. I was off the ship by 8:10 to get the car rental asap. Got the 2nd shuttle to Dollar--driver was SUPER helpful. Had a map he gave us and walked us through things. 10 minute drive to the airport. Super quick pickup and back at the ship by 8:45. I parked at the Kauai Athletic Center since we would be leaving shortly. I kept my niece and oldest son and the rest went on a helicopter tour of Kauai (not with the ship). It was good to see everything in a 50 minute time but my youngest got sick due to the diving of the helicopter into the valleys. But he covered lots of ground. I met my parents at 11:30 to exchange children and then my 3 and I headed out to explore the east side of Kauai with our Gypsy app. Stopped at Wailua Falls and several other waterfalls along the way. There is ALOT of traffic near Kapa'a so be prepared with extra time. We went all the way to the northern most point of all the Hawaii islands, the Kilauea Lighthouse. Admission is $5 each for those 16 and older. Well worth it. Very beautiful spot. Then we headed back as we had the Luau scheduled for 4 pm meeting in the Hollywood Theater. We parked at the free parking on side of roads near port and got back to the room at 3:50! Changed clothes quickly and got to the Theater and then loaded the buses for the Luau. They take your picture, then you have time to browse with local merchants. Tram tour was at 4:55. Dinner started around 5:45 and they had some show entertainment before/during dinner. But the main show was after dinner around 7:20. Very talented entertainers and loved the fire throwing guy! Getting back to the boat was a lengthy process as they only have a few buses running all the people back to the boat. Got back about 10:30ish I think. Left early the next morning for the other side of the island with my kids and my dad. We went to Waimea Canyon. Beautiful spot and not too far (about an hour). Traffic was better on this side of the island but there was a construction spot that had one lane for a small portion. We had shaved ice at Skinny Mike's near the port and the kids and my dad went to the beach near there while I returned the car (almost forgot to gas it up but discovered can't pump my own gas in Hawaii since I didn't prepay gas this time). Lots of people heading back to the ship so I wasn't the only one cutting it close. Was back on board by 1ish (cutoff was 1:30). Got cleaned up and played games with my youngest and my nephew. Had a late afternoon snack at Cadillac Diner. Not super fast but it was ok food. Good view as we approached the Napali Coast. Got to the Napali Coast around 5:20. Gorgeous. Don't miss seeing it! Had a light dinner then headed to the Joel Meyers illusionist show. Best show of the week. The guy is good and entertaining and funny. Highly recommend! We packed and got to bed. Day 7 (Sat): Got breakfast and then did the walk off disembarkation. I would try to leave earlier next time as the elevators get crazy (even though we were heading out by 8:15). Would try to do it at 7:45 next time I think. Robert's picked us up and took us back to the Holiday Inn Express and we checked our bags in with them since rooms were not ready. Saw the King Kamehameha parade right outside our hotel area in a little park. Then got some lunch and then headed to Waikiki beach. Checked into our rooms then went to the Magic of Polynesia show that night (very good). Sunday we did 1/2 day Pearl Harbor with Robert's. Recommend a Sunday if you can because way less traffic. Did the audio tours. Headed back to the hotel and went one more trip to Waikiki beach with everyone. Monday and Tuesday we spent heading home. Things I am glad we did/took with us for the cruise: --only taking carryons--so much easier as there is not much space in the rooms anyway --portable folding hangers (so helpful for hanging up wet things around the bathroom area since hangers in the closet cannot be removed from there): https://www.amazon.com/gp/product/B07BR9YDGF/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1 --Shacke Pak--fabulous for packing! https://www.amazon.com/gp/product/B071W6989Y/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1 --Magnetic Hooks--walls are magnetic in the rooms and these are great to hang up lanyards, necklaces, etc. https://www.amazon.com/gp/product/B0787Q54M1/ref=oh_aui_detailpage_o08_s00?ie=UTF8&psc=1 --Cruise lanyards: https://www.amazon.com/gp/product/B071VFWX3S/ref=oh_aui_detailpage_o08_s00?ie=UTF8&psc=1 --Collapsible small tote: https://www.amazon.com/gp/product/B0792TBQMP/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 --USB outlet (cruise compliant): https://www.amazon.com/gp/product/B07BHVKPC3/ref=oh_aui_detailpage_o01_s01?ie=UTF8&psc=1 --Parachute Beach Blanket: Helpful to throw down but small enough to pack easily: https://www.amazon.com/gp/product/B0146667AK/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1 --Beach Hat...I LOVED this hat! options for small hat or larger one. Instant shade is perfect for heat of the day: https://www.amazon.com/gp/product/B01D7X6DUM/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1 --Beach towels: yes, you can use the cruise ships towels but these are more compact, sand does not stick to them, and they fold up easily. https://www.amazon.com/gp/product/B00W22FZ8G/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1 --Sarongs--you can buy them over there but I wasn't planning on spending that much time shopping while on the islands: https://www.amazon.com/gp/product/B001AU3J9S/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1 Rashguards and two swimsuits each (in case they were not dry before wearing again) You can buy sunscreen there (if you take your own, it should be safe for the reefs, etc.--no oxybenzone). Read Less
Sail Date: June 2018
We went in with an open mind, but this cruise line disappointed. Like others our trip was negatively impacted by the volcano. We understand this and do not hold NCL responsible for that. However the communication was horrible. We ... Read More
We went in with an open mind, but this cruise line disappointed. Like others our trip was negatively impacted by the volcano. We understand this and do not hold NCL responsible for that. However the communication was horrible. We arrived on Saturday and boarded the boat to find out that it was going nowhere. That is unacceptable. NCL saved a ton a money in fuel and at least should have taken us out to sea or let us know we didn't have to report to the boat until Sunday. It was an entire wasted day. Pass on that savings of money to the passengers, but NCL pocketed it without so much as a credit to their consumers. NCL seems to be focused on the almighty dollar. My impression was they claim to want to protect the environment, but have nowhere to refill water bottles, nor will they let you bring them on the ship. They want you to purchase from them... putting more plastic into the environment. Dining was a nightmare in the main restaurants. Expect to take a minimum of 75 minutes up to 120 minutes for "service" at Skyline or Liberty. Portions are extremely small. Dessert on the menu was literally canned fruit when the fruit option was chosen. It was an embarrassment. What a disappointment. The lava cake was good and enjoyed! Cagney's was wonderful, Gregory the dining manager was helpful, but how much can you complain and nothing changes? NCL is concentrating service to the pay restaurants and skimping on service for the included ones. Not the way it should be. Quality was not there. Excursions: plan before you get there. This is not the type of cruise you can walk off the boat and have things at your fingertips. Recommend renting a car and going on your own. On Maui: rented a car and explored island on our own. Very easy to get car and Uber back and forth to airport. Recommend Epic Maui Hikes for jungle adventure - was physically strenuous. On Kauai: Took the Waimea canyon tour with a totally disinterested bus driver through the ship. I would say rent a car (very easy)- you can do at the port, and go on your own. Do not go through the cruise ship, it is not worth the money. This excursion was a complete waste and disappointment. Loved when the captain took us by the Na Pali coast, I would recommend staying on the port (left) side of the ship so you can enjoy from your balcony. We had to go up to the main decks and crowd in to see. Honolulu: also really easy to rent car and explore island on own. So many things off Waikiki beach to sea, we really liked going past Hanauma Bay and seeing that side of the island. Stateroom: was small with balcony. We slept 3 people in the room, was disappointed our cabin attendant would not put up couch during day (left it as a bed) to give us more room). Room was also not turned down at night until after 9pm despite request for earlier turn down. We are early risers and wanted to go to bed. Ship: Overall in great condition. Pool is really small. Fittness center: warm.... can't get the TV on any of the equipment. Spin classes are extra... exercise bikes in general area are sub par. Entertainment: Enjoyed the magician and hypnotist. Musical shows were average to boring. I would not recommend or cruise this line again, mainly because of the lack of communication and daily dining frustrations. Hawaii was beautiful, the ship was fine, however it felt like we went nowhere for most of the week (2 days Honolulu, 3 days Maui, 2 days Kauai) which was frustrating. Ship was very crowded. Cabin service was meh... I loved Hawaii and wanted to like the cruise more than I did, I will focus on the positives and take great family memories with me - but would NOT recommend. Read Less
Sail Date: June 2018
Hi. Just off the boat Saturday 9th June. Trip to Big Island cancelled due to volcanic issues on the island. So first night spent In Honolulu which was a disappointment but fully understood. Compensated $50 port charges so make sure you ... Read More
Hi. Just off the boat Saturday 9th June. Trip to Big Island cancelled due to volcanic issues on the island. So first night spent In Honolulu which was a disappointment but fully understood. Compensated $50 port charges so make sure you settle your account after the ship leaves the last port. We had a suite cabin on deck 13 ( Portside ) the best side to view the Napali Coast, one can enjoy the views directly from their own private deck. We chose to enjoy the ship and did only one paid shore excursion thru the ship helicopter trip called Heaven & Earth on Kauai $399 each. In our country we drive on the left so did no feel comfortable driving in Hawaii. With the helicopter flight we got a good land tour, lunch. Pickup from the ship at 10am, drive to lighthouse, beach & lunch, great tour guide in new Mercedes-Benz’s van. Transported to heliport at 2.45pm, safety briefing etc then 50 minute flight over Waimea Canyon and Nepali Coast. Weather not the greatest in some parts with rain but pilot did a great job. ( recommend ). Then transported back to the ship by 5.15pm. Airport about 10 minutes away from the ship. Our daily routine was up for a swim at 8am so one could swim some lengths before the crowd arrives. (Pool opens at 8am ). Clean up and breakfast and lunch at Cagneys Restaurant ( suite passengers only ) but same food as other restaurant but just gets served to you. We liked that as we would have put too much on our plates otherwise. Sun bath and then usual go ashore and wander around for a few hours. Booked 5.30pm meal times so we could enjoy the entertainment. Shows last 1 hour, then we would then go to the next show etc. Joel Meyers the magician excellent and very entertaining. Brenda Kaye the hypnotist also excellent. I volunteered and turned out I was the Star of the show. I supposedly put on a pretty good performance for every one. We attended her seminar also very informative. Recommend. On the last day suggest you pack your bags after lunch as they have to be out for collection by midnight. But on the last day the ship leaves port at 1.30pm, but there is shows and art auctions etc to go to. Plus the best viewing along the Napapli Coast is form 5.15pm to 6.15pm then back to back entertainment until 11pm. Then even a later party. For us a trip of a lifetime and we only booked a suite because my wife seen a deal which she could not resist......... she always says that when she spends. Recommend a suite. No queues, dining seating by the windows, treats left in the room etc. Only disappointment no trip to the big island. Big win for the cruise company though as they did not have to pay for the fuel would have used to cruise there. No bad cruises just bad cruisers. Enjoy we did. Read Less

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