We have done this cruise 4 times previously and enjoy leaving from Vancouver while we live in Victoria so no airline travel required. Embarkation was very smooth and there the service ended. We have been Elite for a number of cruises and have seen a marked decline in what our loyalty level is supposed to provide. The service desk no longer has a dedicated line for Elite and Suite passengers. They have a sign at the desk that says it is for Elite or Suite passengers but there is no longer a separate line to give you easier access. The sign is obviously just to aggravate you and should be removed if it is no longer valid. This happened on our previous cruise in the spring, as well. We are supposed to have upgraded toiletry items in our room. The Spring cruise had less and this cruise had none. They have even taken away bar soup and replaced it with a terrible smelling detergent in a pump to wash your hands that burns your hands when you wash with it. An equal offensive smelling lotion is provided. There is no accommodation for people with scent sensitivities. They have taken away Traditional dining in favour of "Dining My Way" which is a misnomer in that even when you reserve a dining time - it is NOT honoured. We lined up for our 5 pm Dining Reservation in the Da Vinci Dining Room in the Reservation line only to observe that people with NO reservation in the no reservation line were being directed into the Dining Room ahead of those with a reservation. When we arrived on board we checked that our reservation was correct in the Da Vinci and our party of 4 came up on the screen as ordered. This reservation was made more than 3 months before we sailed. When we finally got to the door of the restaurant after 30 minutes in line we were told our Reservation was now in the Michaelangelo. No explanation as to how they were able to change our reservation without our knowledge or consent. We specifically reserved the Da Vinci on the 6th floor for the convenience of one of our party who is in a wheeled chair because it was difficult to use the elevators at that time of evening. We like to go the early show which is why we wanted to be on the 6th floor and not have the invconvenience & difficulty of getting an elevator from deck 5 to deck 6. The thermostat in our room is not functioning. We reported it shorting out the evening of Day 1 and waited up till midnight and no one showed. It was reported twice in the morning of the 2nd day and did not get repaired. We are waiting to see if it gets fixed before bed.
The thermostat did not work in our room - it was shorting out and not able to register for hot or cold. Reported on day 1 to Room Steward and Guest Services. No one showed up by midnight on Day 1. Phoned Guest Services twice in the morning of Day 2 - later in the day and still no repair.